Hello all of you,
I have been lurking around to buy the Xperia Play for quite some time and when our local store had a good christmas offer yesterday I got it. Everything I bought it for that makes it unique works like a charme but THE most basic functionality is not: making a call.
As with all my electronic gadgets before really going into it I updated the Play through PC companion and got the latest firmware 4.0.2.A.0.42 and android OS 2.3.4. I don't know or remember which versions were on it out of the box. So I can't say if the following problem would have occured even before the update.
Everytime I want to make a call or accept a call, be it a contact or dialed number, the display goes dead. It's black and doesn't react to touch or button inputs. When the call is finished (the other one has to hang up as I can't, of course) it takes some time and when switching to landscape mode AND sliding out the gamepad the Play becomes alive again (showing the Xperia Play Games as it normally does by default when sliding out the gamepad).
I emailed to SE support but an answer has yet to come. Do you have an idea? I reset the Play through PC companion but nothing changes (of course I can only reset with the latest firmware).
If you need any more information or files please let me know and I will post them.
Have you by any chance put a generic screen protector on your Play? The reason I ask is because I had a similar problem with my LG Ally. What I found out is that there is a thing called a proximity sensor that blanks the screen when you are talking on the phone to save power. Some screen protectors or sticker type skins or possibly a generic protective case will block the proximity sensor just enough to keep it from sensing whether the phone is up to your face. I ended up cutting out the spot where the proximity sensor was on my generic skin and protector, and things went back to normal.
It's also possible that you have a bad proximity sensor, in which case that would require service.
You're right!
I can't believe it, that's it! I put on the screen protector that came with the phone(!) and it really covers the sensor as well. I can't believe it. How could SE put something like that into the package? I was about to return the phone tomorrow, just because of the OEM screen protector. Unbelievable, really.
Thank you very much!
evothiast said:
I can't believe it, that's it! I put on the screen protector that came with the phone(!) and it really covers the sensor as well. I can't believe it. How could SE put something like that into the package? I was about to return the phone tomorrow, just because of the OEM screen protector. Unbelievable, really.
Thank you very much!
Click to expand...
Click to collapse
Actually screen protector works fine, your mistake was applying the spare one. All xperia plays come with a shatter proof screen protector factory fitted, so when you applied the spare one, you had 2 screen protectors fitted.
Sent from my R800i using Tapatalk
Related
Hello,
I dropped my Touch Pro 2 in fresh water. No insurance of course and no more discount from T-mobile to buy a new phone.
Following video instructions on youtube I disassembled it, I believe without breaking anything.
The LCD screen was gone (water inside), and I bought a new one in eBay.
Once I received it I reassambled the phone. Evertyhting seems to work fine but... the screen is stuck in landscape!
Of course I did soft and hard reset, tried to play / disable the G-sensor and orientation sensor, nothing: I believe it has to do with some switch that recognize when the keyboard is slide open, but I have no idea what sensor is it, I can't find any mechanism that resemble a micro switch or a mini magnet related to the opening / closing of the keyboard. Instead I find a microswitch that senses when the pen is inside, but nothing about the screen.
Any suggestion, does anybody here have any hardware knowledge on this topic? I tried to use software like Gyrator 2 which put a patch on the problem, but I would rather fix the hardware first: perhaps I did not mount something correctly, where is this sensor, is it magnetic or microswitch, I can't see anything even with lenses on.
thank you all in advance
....
I have exactly same problem, my TP2 is stuck in landscape mode. I bought TP2 in the US. My housing was broken so I bought a new one in europe the oem one with lcd screen and digitizer... Could this make the problem?
I am pretty sad, I dont want to buy a new phone :S
The sensor must be in the screen-half of the phone underneath where the red "end call" button is. This is demonstrated if a healthy phone is slid open, and then you pass a small magnet underneath the screen in that area, screen will flip between portrait and landscape.
Which yes I did the same thing today and it was your post randell that helped me. All you need to do is go to walmart purchase the smallest but most powerful smallest magnet you can find. cut you a piece of it, superglue it to the bottom right corner. worked like a charm.
or if you wanted to open your case back up like i did you can superglue it on the inside lol. If you look at your old case you will find your old magnet you can use. simple easy just thought id let you know k bye ta ta.
sabwjawdjw said:
which yes i did the same thing today and it was your post randell that helped me. All you need to do is go to walmart purchase the smallest but most powerful smallest magnet you can find. Cut you a piece of it, superglue it to the bottom right corner. Worked like a charm.
Or if you wanted to open your case back up like i did you can superglue it on the inside lol. If you look at your old case you will find your old magnet you can use. Simple easy just thought id let you know k bye ta ta.
Click to expand...
Click to collapse
thank you verrrrrrrryyyyyyyyyyyy muchhhhhhhhhhhhhhh
thank youuuuuuuuu
I was on here by chance and I had the same issue when I replaced my digitizer on my TP2 a year ago. I could never figure it out so I bit bullet and brought a new phone. I will try this when I get home and if it works be great because i loved that phone soo much when I had it thanks guys!!
Hello, found a few scratches on my Xperia Arc screen and got very disappointed, I thought it had scratch resistant screen, later I took a close look to the screen and found out that it had one more screen layer, could anyone tell me if it can be removed or not, because when I asked SE support team, the operator told me that it can be removed, I just wont a suggestion, help guys.
I would not touch that layer it is part of the capacitive sensor on the screen if I'm not mistaken
yeah, I'm afraid of that too, but support team convinced me in opposite
Yes, you can remove it without problems. I did it in December without problems so far.
Sent from my iPad 2 using Tapatalk
how did you remove it? any suggestions to peel it off? It's a bit hard to do that ( with nails )
With my nails
It takes a while to pick up a corner, but once you got a corner picked up it's easy.
Sent from my iPad 2 using Tapatalk
SL_Don said:
I would not touch that layer it is part of the capacitive sensor on the screen if I'm not mistaken
Click to expand...
Click to collapse
Part of capacitive sensor ?? Lol
Anyways..it's just a screen protector..if got scratched,replace it with a new one..
And in this case,i would suggest you to seek some professional help as you might end up making new scratches in order to remove the protector.It's a tough job and needs a lot of love and care d(^_^)
Thank you all, I did it, it really was a screen protector, if found layer like this on your arc , you should peel it off, as a result you get Better colors, touchscreen enhancement and sharper image.
I dont think that we should remove the screen guard. SE provides two screen guards with the handset. One comes already pasted on ur handset and other comes in the box. we need not remove it as it keeps the main screen safe from scratches..
I really agree with your, but that screen protector makes touchpad less sensitive and colors are less vivid, so I prefer being extra careful with my phone then looking at Less Attractive screen
Last time I checked the screen protector I have on doesn't change the quality, clearness or the color of the display. Just saying.
Protect your screen with one. Most of them now a good and leave your screen feeling normal.
i know its an old question but anyway i have one question.how hard is it to peel of the screen protector? im trying it right now and im afraid of braking something, should i force it off or what?
It is glued there so you may have to use some force to peel it off.
Sent from LT18i with custom firmware by myself.
Hi all,
I absolutely just got my Z1c (didn't even turn it on yet), and the first thing that called my attention is that there is a screen protector on the box... so, a few questions:
1) Does this mean that there is no screen protector already installed on the screen?
2) Is it worth installing it or not? I've read that on the regular Z1, the protector is only for shatter protection, but is actually not scratch resistant... if this is also the case for the Z1c, I guess that I will do without the protector... any other reason to install it?
PS: this baby just arrived after pre-ordering it at Sony Mobile Italia...
Thanks,
Leo.
Put it on, should it ever be scratched it is way easier to replace than the original anti-shatter-film mounted on the display panel. And don't forget to protect the back as well, it's only plastic...
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tapatalked from Android
urriki out
​i almost forgot about that. was too excited to finally be getting a proper phone to be looking at what was in the box.
if you look up where the notification light is, and hold it against the light in a certain way you should be able to see it. they did a neat job of it. i still dont understand why it is there really. if my screen shatters im not going to be able to use the phone any more. maybe they are worried about glass going all my pocket if i break it. umm thanks sony. how thoughtful of you
I am having touch issue here with Xperia XA1. I bought two phones for me and my gf. Touch on the edges of the phone are not working properly on both phones. Keyboard keys like P and L are unresponsive.
I have seen other people complaining on Sony Forum.
Is anyone here having the same issue?
Thanks.
heinthetaung123 said:
I am having touch issue here with Xperia XA1. I bought two phones for me and my gf. Touch on the edges of the phone are not working properly on both phones. Keyboard keys like P and L are unresponsive.
I have seen other people complaining on Sony Forum.
Is anyone here having the same issue?
Thanks.
Click to expand...
Click to collapse
Not here. The full keyboard works without any trouble. If you enable "show taps" in developer options, you can see if your phone is actually detecting your touch.
It could be a faulty digitizer. Happens with even the best flag ships so it's not impossible.
Sent from my Sony Xperia XA1 using XDA Labs
Ticklefish said:
Not here. The full keyboard works without any trouble. If you enable "show taps" in developer options, you can see if your phone is actually detecting your touch.
It could be a faulty digitizer. Happens with even the best flag ships so it's not impossible.
Click to expand...
Click to collapse
It is not like cannot detect at all. When I type "apple apple apple apple", it shows like "aple appe ale apple".
May be export quality to EU and Asia are different. :laugh:
heinthetaung123 said:
It is not like cannot detect at all. When I type "apple apple apple apple", it shows like "aple appe ale apple".
May be export quality to EU and Asia are different. :laugh:
Click to expand...
Click to collapse
Hi there. I see that you are using an XA1, can I ask you something? Would you be so kind to share its stock wallpapers from its system files please? I know this is not related to your topic but I'm just so desperate to have them...:crying:
I have no Issues with my touch screen. Although when I bought a new cheap screen protector off ebay I am finding sometimes it becomes "unresponsive" (in the corners the screen protector "lifts up" due to the curved glass of the phone and starts collects dust/grime).
Removing the screen protector fixes the issue. Do you have a screen protector?
Another option would be to go into: Settings - About phone - Diagnostics to test the screen. you can tap/ swipe anywhere on the screen and it will give you feedback on if it registered the tap or not. Lets us know!
I also experienced this issue but after switching from Swiftkey keyboard to G-Board and it seems that the issue went away so I doubt it is a hardware issue.
I'm just going to provide an update and say that now even without the screen protector, this phone doesn't really register my touches at the bottom right hand side of the screen. Especially the letter "p", "l", and the backspace key.
Changing keyboards doesn't seem to fix anything. Not sure if I should request for a new phone, or if it could be software related.
EDIT: It seems to have gotten progressively worse. Now its almost impossible to press the "p", "L" and backspace keys and the touch registers maybe 20% of the time. I'm going to ask for a refund, or a replacement.
ross23 said:
I'm just going to provide an update and say that now even without the screen protector, this phone doesn't really register my touches at the bottom right hand side of the screen. Especially the letter "p", "l", and the backspace key.
Changing keyboards doesn't seem to fix anything. Not sure if I should request for a new phone, or if it could be software related.
EDIT: It seems to have gotten progressively worse. Now its almost impossible to press the "p", "L" and backspace keys and the touch registers maybe 20% of the time. I'm going to ask for a refund, or a replacement.
Click to expand...
Click to collapse
That's got to be hardware. I reckon your digitizer is faulty. You should be able to return it to the retailer for a replacement. Or get Sony to do it for free.
Sent from my Sony Xperia XA1 using XDA Labs
I have same problem and go to sony care 3 days. Everything work perfectly
I want to give a summary of my story here.
I bought two xperia xa1 about a month ago. Both phones are having touchscreen issue within a week (edges of the screen are not sensitive). I sent to local service center in Singapore.
Now I have got my phones back. They replaced the screen for both phones and they are working fine so far.
Thanks to Sony, my new phones become refurbished phones just after being bought.
I feel like I bought refurbished phones with premium price.
It appears , there are certain batch of devices which have digitizers issues along edges ....
There are similar complaints on amazon regarding the same.
karandpr said:
It appears , there are certain batch of devices which have digitizers issues along edges ....
There are similar complaints on amazon regarding the same.
Click to expand...
Click to collapse
I thought so. Reading through forums on Sony and other websites and you see quite a few people who have this issue.
I got mine replaced on the spot at the store I bought my phone from. So far no issues. But I keep my fingers crossed.
Sony should address this issue. It might be a cheap phone, but still it's their responsibility and should issue a recall, or a replacement for all phones that have this issue.
ross23 said:
I thought so. Reading through forums on Sony and other websites and you see quite a few people who have this issue.
I got mine replaced on the spot at the store I bought my phone from. So far no issues. But I keep my fingers crossed.
Sony should address this issue. It might be a cheap phone, but still it's their responsibility and should issue a recall, or a replacement for all phones that have this issue.
Click to expand...
Click to collapse
This is not the first time ,when a batch of devices faced an issue .AFAIK, Xperia Z has a lot with yellow tint. Also one another phone with really fragile speaker.
This might be issue with one particular batch , which might have escaped while testing.
Or issue with display vendor.
Otherwise a solid device.
You don't have to stick with the keyboard the phone came with also why not use the speech to text function and just talk
Yes. I too had the same issue. Did a screen and touch replacement under warranty. Working well
@ross23 @Ticklefish
What screen protector are you guys using ?
There are some reports about screen protectors interfering with touch.
I am not using any screen protection , just a generic rubber case for impact protection.
furankuM2 said:
You don't have to stick with the keyboard the phone came with also why not use the speech to text function and just talk
Click to expand...
Click to collapse
You can resize the keyboard to "deal" with the issue. But keep in mind that this touch screen issue affect all other apps too. Games and stuff. I personally don't think it is possible to use a phone with a defecting touch screen for long.
karandpr said:
@ross23 @Ticklefish
What screen protector are you guys using ?
There are some reports about screen protectors interfering with touch.
I am not using any screen protection , just a generic rubber case for impact protection.
Click to expand...
Click to collapse
I am currently using the Zuslab 3D curved tempered glass screen protector I bought off ebay.
Its good, it does cover the whole screen, including the curved edges of the phone, however, it only has adhesive around the edges of the screen protector, not in the middle. So the middle of the screen does feel a little "hollow" as it an air bubble and not adhesive.
karandpr said:
@[email protected]
What screen protector are you guys using ?
There are some reports about screen protectors interfering with touch.
I am not using any screen protection , just a generic rubber case for impact protection.
Click to expand...
Click to collapse
I'm just using a thin plastic one I bought from Amazon for a couple of bucks. It's really just to provide a bit of scratch protection. I'm using a proper case to protect the actual phone.
Sent from my Sony Xperia XA1 using XDA Labs
Maybe the touch issue is a software problem. A few hours ago someone on gsmarena said the problem was resolved with latest software update! (in the XA1 discussion).
Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
Click to expand...
Click to collapse
The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
Click to expand...
Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.
kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
Click to expand...
Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
Click to expand...
Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
Click to expand...
Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
Click to expand...
Click to collapse
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
Click to expand...
Click to collapse
What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also