It's becoming more and more often that my screen stops responding, or pressing keys or doing actions by itself. I have to either screen off -> on my phone, or pull the battery. I'm becoming so frustrated with it that I'm about to trash the phone and buy a new one. The trashing part will make me feel better.. -.-
Do you think this is a hardware problem? Is it worth a replacement from Sprint? Is it related to my software? What do you guys think could be causing this issue with my phone? I'm gonna call Sprint and ***** for a while, thank you for your responses.
Could be your digitizer going bad which is a fairly cheap and easy DIY replacement if your handy with that sort of thing or comfortable giving it a try
Sent from my Classic-EViLizED-ToMAToFiED-EVo4g-
Do you think this is a hardware problem? Is it worth a replacement from Sprint? Is it related to my software?
Click to expand...
Click to collapse
The quickest way to see if its hardware or software related, is to do a factory reset, or flash a stock sprint rom if you are rooted. If it fixes it, then its software, if not then its hardware
I had the same issue after testing out stock roms and such to see it turned out to be a hardware issue. I took it back to sprint and got a warranty replacement.
This happens to me sometimes when plugged in and charging (AC). Have you tried plugging it in/unplugging it to see if you regain control?
Related
Recently my EVO has stopped responding to touch inputs. It will wake with the power button but sometimes the touchscreen will not respond. Sometime I'll be able to launch an application and then it will stop. Sometimes it will work fine for minutes/hours and then the problem will surface. I've tried multiple ROMs and it doesn't seem to matter what software (AOSP or Sense) the phone is running.
Any ideas?
Sounds like it may be a hardware problem and not a software one. Have you had any problems with the LCD or digitizer?
Tripp-phpBB said:
Sounds like it may be a hardware problem and not a software one. Have you had any problems with the LCD or digitizer?
Click to expand...
Click to collapse
well if its not responding then it is the digitizer. but before you dump a bunch of money into a new digitizer or new phone let me ask u this.
does it only not work while plugged in and charging? because that is kinda a common problem. as long as it works when not plugged in then ur fine.
I haven't specifically tested it to see whether or not being plugged in affects the problem but another symptom is that when it goes on the fritz you can be hitting the back or home area at the bottom and it will register the touch somewhere near the top of the screen.
Does that narrow the possibilities?
Definitely sounds like a screen/digitizer issue.
If you have the protection plan from Sprint, you can take to a repair center and they will replace for you. No charge.
Thanks for the help. My local Sprint store will replace it for $35. So we'll see if that's the issue.
Gotta flash over to stock ROM so they'll work on it though.
EDIT:
Spoke to soon. Technician at the Sprint store won't work on it. They're trying to claim there is water damage when there is none. I guess I'll have to do it myself.
Don't know if anyone else is experiencing this with their Play but as of a week or two ago the backlight started acting strange. The backlight will randomly stay off when I push the power button with the slider gamepad closed. Only way to make it come on is to pop out the slider. It seems to be random, and if I push on the slider edge slightly with my thumb with the slider closed the backlight randomly flickers, ranging from slight to severe.
The display is still working despite the backlight issues, I can open apps, and use the phone normally but the backlight flickers on and off. Makes it especially hard to use the phone in the dark.
Phone has never been dropped once.
I've replicated this problem with a variety of roms, both custom and stock. It's definitely not app related or even custom kernel related. It happens on a fresh wipe with stock rom with stock kernel. It happens on CM7 with custom kernel.
I'm curious if anybody else is experiencing this. It would tell me if it's just an isolated incident or if others are having this problem.
Sounds like a faulty connection to the backlight to me.
I had the same problem 2 days ago. Then I couldn't get my phone screen on at all!
I sent my phone back to Sony, even thought I bought it second hand. Phoned them up and talked to them. They asked what time of year I bought it so I said around August and then they gave me the address to send it to. Now I'm just waiting to see what happens next.
If your going to send your phone to Sony for repair then make sure you put the fresh firmware back on and un-root your phone as that breaks the warranty (unless they don't know about it)
Hope I helped you. If I did then click the thanks button
Sounds like a faulty ribbon cable to me. (cable that connects the screen to the rest of the phone)
You wouldn't need to drop it for that to go bad, It could just be a case of opening and closing the gamepad or lot.
Yeah good thoughts, most likely the ribbon. That really sucks because I've only had the phone for 7 months, and I've taken excellent care of it. Sounds like a major design oversight.
Mine is probably near complete failure at this point. It's taking a lot more effort to keep the screen on now. Fearing soon it won't work at all.
In hopes that this might help someone else down the line, I was able to fix my problem. Yesterday the screen pretty much quit and I had no choice but to try and solve it myself or buy a new phone.
Using this disassembly video as a visual aid I carefully pulled my phone apart: http://www.youtube.com/watch?v=-3n5ZfkqhzE
You'll need a torx T5 tool to pull out all the screws but they are cheap.
Underneath the phone and jammed into the screen ribbon was a rather thick hair just hanging out. Somehow it buried itself in there. I removed it, unplugged and replugged the screen ribbon and cleaned the dusty inside with a q-tip and reassembled it all together.
It works fine now, so hopefully this helps someone else avoid having to pony up for a new phone. For those under warranty probably best to send back but for those like me with no warranty it's worth the shot.
Hi XDA,
Recently my phone has come up with a problem with the USB charging port where it thinks it is charging when it is not plugged in every few seconds. This causes the screen to wake every few seconds and then turn off to sleep, then re-awake again repetitively, draining the battery very quickly.
I'm not sure of any way to fix this problem except maybe send it back to the manufacturer for warranty and repair (which is difficult for me to do as I have already voided the warranty through rooting), or maybe buy a replacement USB port and try fix it myself. Does anyone know of any other simple and effective ways for me to fix this?
Aside from this, in the meantime I would like to know if there is any way I can prevent the screen from waking up when the phone thinks it is being charged, thus when the phone does its charging/not charging cycle, it doesn't wake up the screen every 15-20 seconds and so won't lead my battery to drain from this.
Any help would be greatly appreciated, thanks!
Unroot, and flash stock then lock bootloader?
Sent from my Galaxy Nexus using Tapatalk 2
dmarmstr said:
Unroot, and flash stock then lock bootloader?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Hey, thanks for the reply. Unfortunately I am a bit of a noob at this and am unsure where I should go/what I should do to unroot, flash stock and lock bootloader. I think that would have to be a last resort though, is there not some way I could fix it myself? Is it purely a hardware issue? Also, in the meantime is there a way to prevent the screen wake issue?
Thanks
When we told people not to use toolkits....
Well at least learn after using it, and not just click away and forget about learning.
/end of small rant
Try to push the connectors in your microusb port sightly up(screen facing the sky)
If not use this: http://forum.xda-developers.com/showpost.php?p=27945515&postcount=128
Pressed from my Maguro
Mach3.2 said:
Try to push the connectors in your microusb port sightly up(screen facing the sky)
Click to expand...
Click to collapse
Can you be a little more descriptive here, or post a pic of this? I'm having the exact same issue but don't want to mess up my phone any more than it is.
On a side note, I called Samsung this afternoon to inquire about getting the phone serviced and after he told me that unlocked phones don't come with a warranty (I bought mine that way), he actually said that they couldn't repair it anyway because unlocked phones are actually built differently and use different parts. To which I laughed. But anyway, I now need to find a way to fix this problem.
Thanks.
corboto said:
Can you be a little more descriptive here, or post a pic of this? I'm having the exact same issue but don't want to mess up my phone any more than it is.
On a side note, I called Samsung this afternoon to inquire about getting the phone serviced and after he told me that unlocked phones don't come with a warranty (I bought mine that way), he actually said that they couldn't repair it anyway because unlocked phones are actually built differently and use different parts. To which I laughed. But anyway, I now need to find a way to fix this problem.
Thanks.
Click to expand...
Click to collapse
I actually did this with the edge of a cardboard card, ever so slightly but so far the problem seems to have gone away. Not promising anything though, and is probably only a temporary solution. I think what happens is the contacts between the connector in the middle of the port comes slightly into contact with the bottom through wear and tear over time and they short each other out, so by pressing it up a bit you prevent that from happening.
If you know how to decompile/recompile apk's...
/system/framework/framework-res.apk can be decompiled...
Then under /res/values/bools.xml/ you can edit the line "unplugTurnsOnScreen" to false.
I don't see a "plug in" version...but maybe this does both?
Either way...it cuts the amount of screen wakes in half.
I wouldn't recommend doing this, however...I'd get it returned.
Your problem might only get worse.
Same problem here, did you find a solution for that?
bumluffa said:
Hi XDA,
Recently my phone has come up with a problem with the USB charging port where it thinks it is charging when it is not plugged in every few seconds. This causes the screen to wake every few seconds and then turn off to sleep, then re-awake again repetitively, draining the battery very quickly.
I'm not sure of any way to fix this problem except maybe send it back to the manufacturer for warranty and repair (which is difficult for me to do as I have already voided the warranty through rooting), or maybe buy a replacement USB port and try fix it myself. Does anyone know of any other simple and effective ways for me to fix this?
Aside from this, in the meantime I would like to know if there is any way I can prevent the screen from waking up when the phone thinks it is being charged, thus when the phone does its charging/not charging cycle, it doesn't wake up the screen every 15-20 seconds and so won't lead my battery to drain from this.
Any help would be greatly appreciated, thanks!
Click to expand...
Click to collapse
I broke the screen on my Note 3. I am considering replacing the screen/digitizer myself, however I am afraid there could be other hardware damage. I don't want to gamble on the screen being the only thing broken working, I'm thinking it might be better to take it into a shop and ask them to fix whatever is broken. Maybe I could replace the screen and then do that, I don't know... I'm sure there have been a million threads about poor saps breaking their phones and looking for solutions, sorry.
Anyway, is there any software available that would let me hook the phone up to my computer and run some general hardware diagnostics? I know the vibration, LEDs, and physical buttons work. I can't think of any way to test the other hardware though. The phone is rooted if it makes any difference.
I'm also just considering selling the thing on ebay and purchasing a new one, with insurance this time.
Give this a try... https://code.google.com/p/androidscreencast/
sent from my ??????? note 3?
Also you could mirror the screen, but in both cases the same problem comes up: how to install the program or change settings in menu without seeing the screen, assuming the touch pad works. Now, do you remember if there was a beep or some type of sound when opening programs before the damage? I think it's a factory setting, but I'm not sure. I would start the phone and see if there is any sound feedback when pressing screen, taking out the pen and walking away etc, anything to confirm the phone is actually booting up and responding. How about hooking up USB to computer and see if you can access it's internal storage?
I think T-mobile can run the sort of diagnostic you're looking for. My first Note 3 had a defective power button. When I brought it in for replacement, they took it into the back and hooked it up to some sort of diagnostic system to confirm the problem. Dunno if it will work without a screen, but when at another store, I watched them hook up and diag an iPhone with what I presume was the same system. They seemed to be working via the PC, not the phone, so it might work for you. Can't hurt to drop in and ask.
Sent from my Nexus 10 using Tapatalk
Thanks for the replies.
I think I'll use the screencast to test as much as possible. Not sure if T-mobile would do that for me, considering I don't have their insurance plan and they wouldn't be replacing it. Not a bad idea though.
Ended up purchasing a new screen/digitizer, so that'll be replaced. Just got to see if anything else needs fixing.
Hello guys, after screwing up my phone I'm using my tablet a lot more. So i'm experiencing some problems. The screen problems increase when i use the tablet more often, but i don't have this phantom touch problems it's actually the screen stop working. It just stays on lock screen and me unable to unlock it, i restart the tablet and still doesn't work. However the strange part is that when i hit the back of the tablet in something it immediately starts to work??? I know about the N7 touch screen issues, but i thought they were software based? But mine looks like it's hardware problem? Can you explain me and help me? Thanks.
Can somebody answer me??
yanis15 said:
Can somebody answer me??
Click to expand...
Click to collapse
If it's hardware, it's most likely, though not exclusively, the cable connections. You need to take the back cover off, and reseat them one by one. Takes a little work because there are 3 cables, one with 2 prongs. Reseat all of them if you can since you don't really know which one caused the problem.
Warranty?
Ok i saw some videos that it may be replacing the screen cables just as you said, but i have warranty. What to do? If i take it to warranty center it's most likely it will work there at the moment? It stops in random times.. What to do?
Removing the back without voiding the warranty is very simple but make sure that you will wear some sort of protective gloves and not touch any copper foil at all ( or you end up with finger prints.. ). Simply reattach the touchscreen connector cable only and you´re good to go.
yanis15 said:
Ok i saw some videos that it may be replacing the screen cables just as you said, but i have warranty. What to do? If i take it to warranty center it's most likely it will work there at the moment? It stops in random times.. What to do?
Click to expand...
Click to collapse
Thanks for the info. Actually i can fix it easly not by hitting, but just by pressing the back cover. I saw where the cables are in a video and can permanently fix it by putting something between the back and the cables to keep thwm in place. And when i press they just go in place. For now i will just press it when needed. If the problem increases i will open and reattach all cables in place. Thanks for answers.