Develop Bugs

OTA update Fix new for O2 Phones/Customers

Just thought I'd pass some information on I had from my O2 Premium support team. Google has advised that a fix was released to 1000 handsets yesterday from 17:00Hrs GMT. They will make sure that no issues arise from the fix and if all is well will start rolling out a full scale update 24Hrs Later, ie this evening from 17:00Hrs.
Anyway looks like it will be sooner rather than later

JustinL01 said:
Just thought I'd pass some information on I had from my O2 Premium support team. Google has advised that a fix was released to 1000 handsets yesterday from 17:00Hrs GMT. They will make sure that no issues arise from the fix and if all is well will start rolling out a full scale update 24Hrs Later, ie this evening from 17:00Hrs.
Anyway looks like it will be sooner rather than later
Click to expand...
Click to collapse
Very nice if it turns out to be true

That is actually smart move releasing to just 1k handsets to avoid any mass problems.

From what i understood the O2 phones firmware was the same as the sim frees/all the others, meaning o2 wont even be involved in ANY updates , that they'll all just come direct from Google.(that has to be good news)
Nice to know it's on the way though, although i've yet to experience the problem in "real life" and not having to put another phone 2mm away from it.

rbs_uk said:
That is actually smart move releasing to just 1k handsets to avoid any mass problems.
Click to expand...
Click to collapse
It does seem like a smart thing to do, although it does beg the question...how does O2 / Google know which handsets have received the update, and also how quickly do they expect people to be able to verify if they're still exhibiting symptoms?

oscillik said:
It does seem like a smart thing to do, although it does beg the question...how does O2 / Google know which handsets have received the update, and also how quickly do they expect people to be able to verify if they're still exhibiting symptoms?
Click to expand...
Click to collapse
Could handset send feedback back to o2 after it has updated itself so that o2 know what firmware your phone is running? Or if you phoned o2 they will ring you back and ask if you are still expriencing this fault.

rbs_uk said:
Could handset send feedback back to o2 after it has updated itself so that o2 know what firmware your phone is running? Or if you phoned o2 they will ring you back and ask if you are still expriencing this fault.
Click to expand...
Click to collapse
Hmmm I personally doubt it, since the firmware is supposed to be un-tied to carrier tinkering.
If the carriers are aware of what firmware any of it's customers handsets are running, that raises another worrying issue. But I really don't think that they are capable of finding this out.
As an aside, I used to work for the UK's largest pub gaming machine company, and we had the largest network of computer-based touchscreen gaming machines (at the time at least) and they all ran a custom java based software running on top of Windows. When we made updates to the games or anything else, we would always roll out the update to 1000 machines as a preliminary measure.
The difference there however is that we knew exactly which machines had the updates, and could keep track of any issues that popped up. I don't see how Google would be able to do this unless these 1000 handsets they're talking about are Google employees (could very well be possible).

Mine (o2 via p4u) updated itself last night to android version 4.0.1
not really had the problem with the volume control, so can't say if it helped. But nothing else seems to have changed

oscillik said:
I don't see how Google would be able to do this unless these 1000 handsets they're talking about are Google employees (could very well be possible).
Click to expand...
Click to collapse
could be.. as you'd think atleast 1 of the 1000 would have posted here on XDA
**edit**
post above proves me wrong - although my android version is 4.0.1 and i have had no update

drp297 said:
Mine (o2 via p4u) updated itself last night to android version 4.0.1
not really had the problem with the volume control, so can't say if it helped. But nothing else seems to have changed
Click to expand...
Click to collapse
The HSPA+ version of the Galaxy Nexus has always had 4.0.1, so you haven't received any update at all.

I don't think the Android version is changing it's the buildnumber that is changing, mine is currently ITL41D, he advised a new version of that.

rbs_uk said:
Could handset send feedback back to o2 after it has updated itself so that o2 know what firmware your phone is running? Or if you phoned o2 they will ring you back and ask if you are still expriencing this fault.
Click to expand...
Click to collapse
It would likely go to Google, not O2, and is IMEI based, so they will know how many and which handsets have received the update. They will log the IMEIs that the update was sent to and if you call your various support options with a complaint one of the questions will certainly be your IMEI number. Then this can be cross-referenced to see if you have received the update or not (and evaluate 1. it's success 2. other problems it generated).
When the phone's IMEI gets released for the OTA, there is a "whisper" service that checks the software/whatever version and if below the impending OTA it will prompt the notification for the update- if the same it will send no notification and the user will have no idea of/no need for the OTA. At least this is generally how the G1 and N1 both worked in the past.

JustinL01 said:
I don't think the Android version is changing it's the buildnumber that is changing, mine is currently ITL41D, he advised a new version of that.
Click to expand...
Click to collapse
He never mentioned what build number he had, as you can see he just mentions Android version:
drp297 said:
Mine (o2 via p4u) updated itself last night to android version 4.0.1
not really had the problem with the volume control, so can't say if it helped. But nothing else seems to have changed
Click to expand...
Click to collapse

I turned it back on and it said it was updating itself...
I hope my phone isn't lying to me...

They all say 'Android is updating' everytime you power the phone on ;-)

oscillik said:
He never mentioned what build number he had, as you can see he just mentions Android version:
Click to expand...
Click to collapse
No not the poster I am talking about what I was advised by O2, it is the buildnumber that differed with the update.

drp297 said:
I turned it back on and it said it was updating itself...
I hope my phone isn't lying to me...
Click to expand...
Click to collapse
Ice Cream Sandwich does that. Everyone's phone does that, it's already been raised on here in at least two separate threads.
It doesn't mean you have received an Android update, it is regarding Android getting the home screen and apps ready.
an OTA update would require user intervention to be applied - you would have to first of all agree to the phone downloading and applying the update.

Well, if it really is released today at 5pm then we will know in little bit more than an hour,so keep your fingers crossed ;-)

gambiting said:
Well, if it really is released today at 5pm then we will know in little bit more than an hour,so keep your fingers crossed ;-)
Click to expand...
Click to collapse
It was due 5pm yesterday too. Fingers firmly uncrossed, only a single digit is required aimed squarely at sam/goog.

I heard that they are updating the baseband, not the software version...

[Q] Galaxy Nexus self typing

Hi there,
first of all i apologize for my poor english. Got my Galaxy Nexus for a week and i'm not very excited about ICS. I expected great battery life and a few bugs but i've seen a lot. There's an annoying one : sometime my phone seem to live without my touch. If i'm with keyboard on it starts to type messages like "dajhfhakjerehk" then it go on the home and start open apps randomly without my touch. Seems like the volume bug but different; anyone experiencing this issue ?
I hope that's only software, otherwise i had to bring the phone back to the seller very soon.. I wish that 4.0.3 will be released soon so i can decide if it's software or hardware problem.
Thank you all in advance.

I have the same problem with mine, it doesn't happen often though and I can't reproduce it on queue but I have had my phone for 3 weeks now and it has happened happened several times so it's not just a one time thing.

guidocioni said:
Hi there,
first of all i apologize for my poor english. Got my Galaxy Nexus for a week and i'm not very excited about ICS. I expected great battery life and a few bugs but i've seen a lot. There's an annoying one : sometime my phone seem to live without my touch. If i'm with keyboard on it starts to type messages like "dajhfhakjerehk" then it go on the home and start open apps randomly without my touch. Seems like the volume bug but different; anyone experiencing this issue ?
I hope that's only software, otherwise i had to bring the phone back to the seller very soon.. I wish that 4.0.3 will be released soon so i can decide if it's software or hardware problem.
Thank you all in advance.
Click to expand...
Click to collapse
If you're running stock software and this happens frequently I think you should return your device for a new one - sounds like a faulty digitiser to me...

Snoemannen said:
I have the same problem with mine, it doesn't happen often though and I can't reproduce it on queue but I have had my phone for 3 weeks now and it has happened happened several times so it's not just a one time thing.
Click to expand...
Click to collapse
So i'm not the only one.. I can't reproduce me as well : sometime not happen for 2 days , sometine twice a day..
djmcnz said:
If you're running stock software and this happens frequently I think you should return your device for a new one - sounds like a faulty digitiser to me...
Click to expand...
Click to collapse
If it was the digitiser i think that it would stop always, not randomly every 2 o 3 day.. That's my opinion

djmcnz said:
If you're running stock software and this happens frequently I think you should return your device for a new one - sounds like a faulty digitiser to me...
Click to expand...
Click to collapse
It only happens every other day or even more rarely and it just for a short period so I'm not sure what is doing it.
I also have the more common multi-touch bug after using some 3D games like Heavy Gunner so I'm more inclined to believe that it is something that triggers it similar to that than for the digitizer to be faulty, but that might just be me trying to convince myself that it will be fixed since I don't want to go through the hassle to replace the phone.
Hopefully google will release the next update again soon, be it 4.0.2 again or .3 or whatever, I'm still on ad yakjuxw with 4.0.1 so I was going to wait untill I get the update before I take any action.

Snoemannen said:
It only happens every other day or even more rarely and it just for a short period so I'm not sure what is doing it.
I also have the more common multi-touch bug after using some 3D games like Heavy Gunner so I'm more inclined to believe that it is something that triggers it similar to that than for the digitizer to be faulty, but that might just be me trying to convince myself that it will be fixed since I don't want to go through the hassle to replace the phone.
Hopefully google will release the next update again soon, be it 4.0.2 again or .3 or whatever, I'm still on ad yakjuxw with 4.0.1 so I was going to wait untill I get the update before I take any action.
Click to expand...
Click to collapse
me too , let's wait

It's all about the 4.0.1. I had that issue before, now it works fine with 4.0.2. Just update and that problem will disappear.
Sent from my Galaxy Nexus using xda premium

I have the exact same problem, and I must say I am so relieved to see it's just a software bug! Thanks, Rilazi

sorry for bumping this thread but the issue it's very annoying.. I can't even use my phone, it start doing things himself!! How can i do ?

[Q] Nexus 7 owners...... problems, fixed or not?

Guys, I was all set to get a new 32gb Nexus 7....the reviews are great, and then I start reading about the issues.
After a bit more reading, I'm left wondering if its such a good idea? I read that Google released an update, then I also read that it didn't always fix things for people?
So the questions I guess are, Do you own one? Have you had a problem? Is it now fixed by the update? Maybe you've never had any problems?
Would you recommend getting one? I don't wanna spend out on something that I'll regret.
Thanks guys.

I've had mine since the first weekend of availability and it's lived up to all my expectations and then some, you're just buying the usual support vocal minority, sume have legit issue, noisy are just being nitpicky
Sent from my HTC One using Tapatalk 4

Thanks, this is what I'm trying to determine...if its just a few people shouting loud, or a big issue affecting a lot.
Thanks for your reply.

Mine worked 100% out of the box, no light bleed, no multi-touch issues, no GPS issues. Updates have installed perfectly. I am running stock deodexed + root + TWRP + Elemental X 1.1 Kernel. Couldn't be happier with my purchase. :good:

I know a lot of people have reported the GPS issues and the touch issues, but I've never experienced them myself. I bought mine the day it was released, 32gb model.

madpete said:
Thanks, this is what I'm trying to determine...if its just a few people shouting loud, or a big issue affecting a lot.
Click to expand...
Click to collapse
My suggestion is you buy from a place with a reasonable return policy.
We have no idea whether this is a 1%, 5%, 10% or more problem. Even if it were a 20% problem you would still have a huge number of people without issues, but from a product standpoint it would be very bad.
In my personal experience GPS is completely fixed on multiple units with the JSS15Q firmware.
Multi-touch is hit or miss, many units either got multi-touch fixed or saw no improvement. Some saw things get worse. You can see from the changelog history of the touchscreen firmware that they have been making various changes to address the issues, so the issues are real and acknowledged in some part.
Changelog for touchscreen firmware is available here:
http://forum.xda-developers.com/showthread.php?p=44954563#post44954563
As to the random reboots, IMO there are 2 issues, one is a hardware issue and the other is one or more software issues. The hardware issue is more rare, but if you have it, it will be difficult to avoid the reboots, unless Google/Asus can find a software workaround for the problem.
With respect to the software reboot issues, you can usually avoid them by avoiding a "trigger" app. Some folks usage just never triggers the problem. Some people trigger it when using chrome. For others it is some other app. Usually when you stop using the trigger app the software reboots go away.
You need to make the decision for yourself. There will be lots of people saying no problem and lots of people saying they got multiple units all with issues.

I bought the 32gb. Works flawlessly, I got it a week and half ago.
Sent from my Nexus 7 using xda app-developers app

GET ONE
I would say go for it, you are always going to have issues with most anything. Just buy from a retailer with a good return policy, I own the nexus 7 2012 and the nexus 7 2013 , no issues here, awesome devices.

Thanks guys. Sfhub, you make some good points....think I will buy from a large high street store, rather than online.
Sent from my GT-N7100 using XDA Premium 4 mobile app

sfhub said:
My suggestion is you buy from a place with a reasonable return policy.
We have no idea whether this is a 1%, 5%, 10% or more problem. Even if it were a 20% problem you would still have a huge number of people without issues, but from a product standpoint it would be very bad.
In my personal experience GPS is completely fixed on multiple units with the JSS15Q firmware.
Multi-touch is hit or miss, many units either got multi-touch fixed or saw no improvement. Some saw things get worse. You can see from the changelog history of the touchscreen firmware that they have been making various changes to address the issues, so the issues are real and acknowledged in some part.
Changelog for touchscreen firmware is available here:
http://forum.xda-developers.com/showthread.php?p=44954563#post44954563
As to the random reboots, IMO there are 2 issues, one is a hardware issue and the other is one or more software issues. The hardware issue is more rare, but if you have it, it will be difficult to avoid the reboots, unless Google/Asus can find a software workaround for the problem.
With respect to the software reboot issues, you can usually avoid them by avoiding a "trigger" app. Some folks usage just never triggers the problem. Some people trigger it when using chrome. For others it is some other app. Usually when you stop using the trigger app the software reboots go away.
You need to make the decision for yourself. There will be lots of people saying no problem and lots of people saying they got multiple units all with issues.
Click to expand...
Click to collapse
i think mine is definitely, hardware, maybe , cuz of user error, ie, bad dirty flashing of zips, i dont' want to start all over fresh again, too many apps/settings to revert back (yes call me lazy sob)
most of the reboots happen when im clicking on an app with wifi on , but one of my last reboots, it just just rebooted out of the blue, i didn't even touch the tablet, but i seen it reboot!

Not sure, really, whether I have/had problems or not. Got mine over the weekend. During my initial playing, I did not notice any touch issues. The GPS would lock, but I didn't have time to take it anywhere for long enough to be sure if it would stay locked for a long period of time. Almost immediately (1 day) I got the JSS15Q OTA update. The GPS DOES seem to lock a bit faster, and I seem to be seeing more satellites than before -- it could be my imagination, though. Still no touch issues that I can see.

New Nexus 7 (then) past issues, (now), Cool TAB!
phab3k said:
I know a lot of people have reported the GPS issues and the touch issues, but I've never experienced them myself. I bought mine the day it was released, 32gb model.
Click to expand...
Click to collapse
I HAD issues out of the box. Waited for the first update from Google, rebooted once after. Took forever to get the screen to respond to any kind of tap. Rebooted a couple of times and was able to get somewhat R E A S O N A B L E response out of the screen. GPS would work for all of 2 minutes and then shut down. No problems with Wi-Fi.
That was then, along came update: JSS15Q! All is happy in Nexus land. GPS is strong and works flawlessly even in the darkest center of my house! Screen is responsive my fingers are happy.
APPS? That is another matter, remember, even with a stock Nexus 7 fhd you are on the bleeding edge meaning that many apps found on Google Play may fail. Live with it until either the app is updated, ***** at the (no don't *****, contact the developer and kindly tell him/her your problem; or find another app that works for now.
Games? Heh, that is a real crapshoot. If it won't function, move on.
This is one hell of a tablet with excellent video, good sound, fast processing. Short of it not being the size of my 60" monitor (TV) I can read everything with these 78 year old eyes!
[email protected]@dog!
Google Nexus 7FHD
Kindle Fire Rooted Android 4.3
Kindle Fire HD 8.9 Rooted 2nd boot loader Android 4.2.2
Droid Bionic stock Android 4.1.2

Guys, just wanted to say thanks for all the posts. You help me make up my mind, and gave some sound advice.
I've took the plunge and brought the 32gb model (from a big high street retailer), and I have to say....what a cracking little tablet this thing is, I am really impressed with it. I have not had any issues with it, so I seem to be one of the lucky ones....either that or they have fixed the issues by the time we got them in the UK.
I do feel for all the people who had problems though, its a nightmare when these thing happen. Theres no doubt there has been or are some issues out there, one thing with a Nexus device I guess is it is patched fast if its sw...obviously hw is a different issue.
Looking forward to enjoying this device now, if I can get on it....have to wrestle it off the wife and kids first!
......thanks again guys.
Pete.

Just got my 32gb Nexus today in the UK. Only thing I have noticed is that tap and hold on screen is slow to react. Can take a couple of trys before it works. Sometimes taping an app is slow to open. Running stock and latest update. Only change made is to use Nova as the launcher.
Sent from my HTC One S using Tapatalk 4

To Wugfresh Re: Toolkit
This is a followup to my 2 confusing Twitter's I made it worse by referencing Nexus 4 and 7 so I will stick to 7 (mostly). I now realize that lurking has its penalties since I need 9 posts after this before I can post this in the relevant thread (with a nostalgic tear for the days we welcomed all comers and left our doors unlocked).
I bought an N7 FHD (2nd gen) and rooted it after the 4.3 auto update soft bricked (right term of art?) it. I used the other toolkit to restore it to JDQ39 factory unrooted. Then it installed JSS15J. Today it tried to do an update and (presumably) it failed because of rooting. That build is no longer on the developer's website and has been replaced by JSS15Q. I would never presume to call myself a developer but my first modem was a 300 baud acoustic coupler and I have a 5 1/2" floppy disks older then most of you and it's actually floppy. ROFL.
Back to reality, on the Nexus 4, I could not discern how to upgrade to the latest Y build but I did manage to restore it to factory settings and Google handled the rest, You were kind enough to add JSS15J to your toolkit for the Nexus 4 but it is not available (in your drop-down) for the Nexus 7. I figured that if you made JSS15J available for the N7 I could restore the N7 to a factory fresh un-rooted one and Google could update it to JSS15Q. In the alternative you might guide me to how I could go from JSS15J to JSS15Q. I am certainly not in your league but this is not my first rodeo and I cannot tell you how grateful I am for your efforts. Your toolkit saved my Nexus 4 from the 2 week wait during which Google might have told me rooting voids the warranty or just have left me phone-less till they returned it.
Again thank you especially, and to all the others here who light candles in the darkness for each other and the rest of us pilgrims. A tip of my fedora to ya. Never forget one definition of a pioneer is someone with an arrow in their back.
Much of the time I am as confused as a baby in a topless bar who said, "What do you mean this is not a lunchroom, what else could it be?"

My suggestion is to keep root, grab the latest carbon ROM, the elemental 1.1 kernel and you should be all set. They already have the updates From G in them and they work superb.
Sent from my Nexus 7 using Tapatalk 4

Do you own one?
Yes, from day one.
Have you had a problem?
Yes, GPS and the touchscreen grounding issue.
Is it now fixed by the update?
Yes, GPS seems fixed.
No, grounding issue may be worse. Works fins as long as I'm holding it. Placing it causes touches to become sporadic.
Maybe you've never had any problems?
I wish...
Would you recommend getting one?
Yes, it still a FANTASTIC device and many have no issues. If you do return it right away until you get one without issues.

I spoke too soon....at first I thought everything was ok....then I began to notice when I was typing that sometimes it would come out as gibberish. I thought nothing of it as we all make typos now and then, then I noticed that press and hold didn't always register (sometimes takes a few goes). I downloaded the multi-touch test from play and to my horror it's all over the place (compared it against my note 2), this is with the latest update. After reading around a bit more, I'm beginning to think these touch screen issues are hardware....and that it's more widespread than people think. Will be exchanging it for another one, hopefully fair better second time.
Sent from my GT-N7100 using XDA Premium 4 mobile app

madpete said:
Will be exchanging it for another one, hopefully fair better second time.
Click to expand...
Click to collapse
Before you return, perhaps you could try this thread:
Take that multi-touch! Fix and lock in what works for YOU regardless of updates

sfhub said:
Before you return, perhaps you could try this thread:
Take that multi-touch! Fix and lock in what works for YOU regardless of updates
Click to expand...
Click to collapse
Hey man, thanks for the reply.
I opted for the swap out because I don't want to loose the warranty, which I believe you would if you unlocked it?
I bought from PC World / Currys so the swap was no hassle.
Using the new one now, its testing better and typing and "hold and drag" is working much better (although hold and drag still isn't 100%, it's now acceptable to me).
I tested before and after the update, the observation I made is that the update seems to dull down the touch screen a little. It became slightly less responsive after the update than before, but hasn't really affected the usability on this one....although I think I prefered it pre update.

New OTA just pushed out

I just received a OTA push from AT&T. I'll update firmware version once my Note5 reboots.

Ends in OAH5
anyone know what it does?
Samsung pay?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app

ekerbuddyeker said:
Ends in OAH5
anyone know what it does?
Samsung pay?
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
Click to expand...
Click to collapse
Actually, it's AOH5, but I haven't figured out the changes yet.

Not sure if it's the fact that my phone was rebooted during the update, but it's very smooth after the update.

Same here. Anyone knows the changelog?? :\

54 packages updated. I didn't get a chance to pull the update. Probably just the stagefright stuff, samsung fixes, and at&t making their preloads more annoying. I don't see anything new popping up at me.
New APK: /system/priv-app/AmazonInstaller_ATT/AmazonInstaller_ATT.apk (this is in addition to the previous amazon shopping apk.)

Mine is rebooting now. ..

done12many2 said:
Actually, it's AOH5, but I haven't figured out the changes yet.
Click to expand...
Click to collapse
Mine's installing now....it just said performance and security enhancements. If that's actually true, I won't mind....Couldn't find it anywhere on the ATT website either. Anyone have any luck finding any background info on this?

quordandis said:
Mine's installing now....it just said performance and security enhancements. If that's actually true, I won't mind....Couldn't find it anywhere on the ATT website either. Anyone have any luck finding any background info on this?
Click to expand...
Click to collapse
I'm believing the performance part. I can't put my finger on it, but the phone is running nicely post update.

Mine's been having issues connecting to and keeping connected to LTE, maybe this fixes it?
Or maybe Carrier Aggregation??? Hey i can dream

Great update. Phone faster, smoother, more responsive with all bugs fixed AND it's solved the world famine problem.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app

so update now? or hold off for the tiny chance of rooting pre-update software...damn it

maximus96 said:
so update now? or hold off for the tiny chance of rooting pre-update software...damn it
Click to expand...
Click to collapse
I would just Update my friend!

This is going to sound really strange...but can anyone who has updated their phone -and- has a Samsung wireless charging pad that has been unreliable with maintaining a charging status see if it works better now?
I have read others who have Note 5s say that a software update helped fix the problems they were having with their Samsung wireless charging pads so I was wondering if this update helped ATT Note owners.
I'm trying to induce a flashing blue error in my pad right now, but so far I've re-positioned my phone about four times and it's stayed solid blue each time. Kind of frustrating because I just processed a refund for it via Amazon.

May just be my imagination but it seems that my fingerprint reader is a lot quicker and more accurate. I had been having issues since installing a tempered glass screen protector, but now works the first time every time.

Mr Orthoclase said:
This is going to sound really strange...but can anyone who has updated their phone -and- has a Samsung wireless charging pad that has been unreliable with maintaining a charging status see if it works better now?
I have read others who have Note 5s say that a software update helped fix the problems they were having with their Samsung wireless charging pads so I was wondering if this update helped ATT Note owners.
I'm trying to induce a flashing blue error in my pad right now, but so far I've re-positioned my phone about four times and it's stayed solid blue each time. Kind of frustrating because I just processed a refund for it via Amazon.
Click to expand...
Click to collapse
You know, now that you mention it, my Koolpad is working much better where before the update was very specific on where the phone sat. Weird...

czechpunk said:
You know, now that you mention it, my Koolpad is working much better where before the update was very specific on where the phone sat. Weird...
Click to expand...
Click to collapse
Not only that but hit dialer a few times look how fast it pop-up.
Running On Samsung Galaxy Note 5 N920A

Wonder if it fixes this.
http://arstechnica.com/security/201...ives-attackers-full-access-to-locked-devices/

czechpunk said:
You know, now that you mention it, my Koolpad is working much better where before the update was very specific on where the phone sat. Weird...
Click to expand...
Click to collapse
Yeah, It's like a complete reversal now. Before I had to struggle to find a position that kept the wireless charger blue (charging) but now I can't seem to get it to switch to flashing blue (not or minimal charging). Very strange. I mean, it's awesome...but I'm still hoping to get some more feedback before I cancel my Amazon refund.

I'm still waiting on a miracle root. I'm gonna hold off for a little bit. Lol
Sent from my SAMSUNG-SM-N920A using Tapatalk

Out of the Box Issues

Just received this beast it feels solid but there's 2 issues I'm noticing already.
1st issue is that the screen has vertical grey lines/bars that are really noticeable on bright white backgrounds.
2nd The speakers have a high pitch sound when playing audio with Atmos on. High pitch sound goes away when turning atmos off. It actually sounds better with it off....
This sucks because sending it in for a warranty replacement all the way in Hong Kong is going to be a huge pain and really long wait.
Not sure what to do now...

Xshooter726 said:
Just received this beast it feels solid but there's 2 issues I'm noticing already.
1st issue is that the screen has vertical grey lines/bars that are really noticeable on bright white backgrounds.
2nd The speakers have a high pitch sound when playing audio with Atmos on. High pitch sound goes away when turning atmos off. It actually sounds better with it off....
This sucks because sending it in for a warranty replacement all the way in Hong Kong is going to be a huge pain and really long wait.
Not sure what to do now...
Click to expand...
Click to collapse
I have the same issues with the speakers and screen. I don't know about the screen, but the speakers are a software issue. Apparently Razer did issue an update to fix it, but I still haven't received it yet. Customer support told me that the engineers are working on updating the phones. What is your software build number and kernel?

No update here

Xshooter726 said:
No update here
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Yeah, me neither. I have the same build number. The newest build number is NMF26X-CKH-171108.853 , It's already updating for some. For me, I'm going to wait for another week and if it's still not updating, then I'll exchange it.

vx117 said:
Yeah, me neither. I have the same build number. The newest build number is NMF26X-CKH-171108.853 , It's already updating for some. For me, I'm going to wait for another week and if it's still not updating, then I'll exchange it.
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I'll do the same. When you talked to support did you bring up the grey lines on the screen?

Xshooter726 said:
I'll do the same. When you talked to support did you bring up the grey lines on the screen?
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Nope, didn't bring it up, but apparently even the store display model has the same lines on the screen.

Bad speaker
Just got my phone in and the bottom speaker seems to be blown, crackling like crazy under certain sounds. Disappointed and not sure what to do now!

Can someone take a picture of the screen line issue? In all the reviews I've never seen anything like that or has anyone brought it up.

Xshooter726 said:
No update here
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Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.

Roxas598 said:
Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.
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Is your phone carrier branded?

vx117 said:
Is your phone carrier branded?
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Yeah I got it from Three, I was thinking this might be a carrier build too since mine doesn't have the "RZR" in the middle. I don't want to be on a damn carrier build it'll screw me over at somepoint i'm sure.

Roxas598 said:
Yeah I got it from Three, I was thinking this might be a carrier build too since mine doesn't have the "RZR" in the middle. I don't want to be on a damn carrier build it'll screw me over at somepoint i'm sure.
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That makes much more sense why the build has CKH in it. It's actually good that you're on the carrier build as it is the latest build for now. The unlocked models are still on an older software build and some are experiencing the high pitch noise from the speakers when using Dolby Atmos. The latest build fixes that, but unlocked models, like mine, haven't been updated yet.

vx117 said:
That makes much more sense why the build has CKH in it. It's actually good that you're on the carrier build as it is the latest build for now. The unlocked models are still on an older software build and some are experiencing the high pitch noise from the speakers when using Dolby Atmos. The latest build fixes that, but unlocked models, like mine, haven't been updated yet.
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usually carriers get builds last or around the same time so people who got the device straight from Razer should get updates before carriers. It wouldn't surprise me down the line if we end up getting updates later just so Three can add that stupid little logo on boot -_-
Kernel on mine was also built on November 8th

Roxas598 said:
usually carriers get builds last or around the same time so people who got the device straight from Razer should get updates before carriers. It wouldn't surprise me down the line if we end up getting updates later just so Three can add that stupid little logo on boot -_-
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This is where custom ROMs come in Can't wait for development to start for this device.

FINALLY! FOund a board where people are having issues! Let me throw my hat into the ring:
5GHz wifi antenna and Mobile data 3G/LTE radios wont work. I thought Razer products took at least 3 months to break?

vile1 said:
FINALLY! FOund a board where people are having issues! Let me throw my hat into the ring:
5GHz wifi antenna and Mobile data 3G/LTE radios wont work. I thought Razer products took at least 3 months to break?
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Wow, that is definitely a defective product. Return or exchange it ASAP.

chudak25 said:
Just got my phone in and the bottom speaker seems to be blown, crackling like crazy under certain sounds. Disappointed and not sure what to do now!
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Same here (lower speaker as well)
Started RMA, they said 1-2 weeks. Tried to ask for a bit of time in case it's software but Idk, it sounds like a blown speaker to me.. I verified with my gf's that came today too, couldn't get her speakers to blow so pretty sure it's a manufacturing defect. Tried to replicate everything I did on mine.. Thought it might have been a bug within the atmos eq but still couldn't produce anything.
Amazing phone otherwise!!

vx117 said:
Wow, that is definitely a defective product. Return or exchange it ASAP.
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Yeah, they are writing me an RMA, after reading the above reply, Im thinking of just returning it and getting a Pixel 2. Im not waiting 1-2 weeks to get a replacement phone that arrived (essentially) DOA. That's ridiculous.

My phone installed the latest update straight out of the box on Friday 17th and is running the same build as Roxas598 as I am using ThreeUK too.
I Wouldn't normally ever push any speakers over 75% but to test them out I have put them to max a few times and having noticed any crackling yet.
Only issue I have had was a weird screen pixelation watching some videos on Netflix or YouTube but haven't seen it for a few days now so for now putting it down to bandwidth or codec issue at the time.
Not sure if this is a problem or not due to the way Qualcomm works however my wall charger when charging the phone from 0-25% will make a obvious humming noise, once the phone changes its battery percentage the noise does get quieter. I did contact Razer about this and they where not too sure but after 2-3 days they are sending out a new wall charger.

Roxas598 said:
Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.
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that's three custom firmware running so you get wifi calling and supposedly volte but i am not sure volte working. lets hope three update their firmware as often as razer will ...