Need an opinion - Desire HD Q&A, Help & Troubleshooting

Okay, so I recently just bought an HTC Desire HD off fleabay and it showed that the device has had random shutdowns.
Considering my interest in a new phone I got it and rooted it with ease thinking that the problem may be easy to fix. I have read about multiple problems with this device's strange shutdowns and have narrowed it down, but I would like an opinion before I do this.
Things that I have noticed with this phone.
Even without the sd card and sim in the phone, it still has random shutdowns.
The Battery drains fast, in about an hour, the phone will start randomly shutting down and losing a LOT of power, yes I have setcpu and script manager to underclock and take care of ram.
Switching the rom and radio had no effect on the shutdowns, all roms shutdown within an hour.
I pretty much think it's the battery, I could use some opinions on this one. Do you think I just bought a bad phone or do I just need a new battery?
+thanks for some decent answers

I'm guessing it wasn't described on fleabay as having a battery issue?
Does it get warm/hot when you get shutdowns?
From what you describe it does sound like a battery / hardware issue.
If there is no physical damage you could try a warranty repair. Call up HTC see what they say.

andyharney said:
I'm guessing it wasn't described on fleabay as having a battery issue?
Does it get warm/hot when you get shutdowns?
From what you describe it does sound like a battery / hardware issue.
If there is no physical damage you could try a warranty repair. Call up HTC see what they say.
Click to expand...
Click to collapse
Nope, the phone isn't heated at all, feels at room temperature. It usually drains quickly then starts to shutdown when the battery gets half way. The phone however, stays on if I leave it in standby mode or after I put it on a charge for x amount of time.

May have the same problem
Did you happen to get it fixed?
I think I have the same problem. My phone randomly shuts down and to restart it I have to take the battery cover off (but I don't need to battery pull) or else it won't start up again. And also the phone doesn't heat up.
At the moment I am waiting for a new battery to arrive

Related

Overheating, random reboots.. out of warrenty

Hi, I have a HTC desire, its nice but it gets hot latley when playing games like angry birds for a bit when the battery drops to 20% or so, and I plug in in.. it starts doing reboot cycle.. I think it only happens until the phone cools down.
I know the only real fix for this is a new mainboard, but I am not under warrenty..
any suggestions on how to live with it, or work with it.. someone told me a bad sim card or sd card might do this to the phone... I have already put 2.3 on it and factory reset and such...
thanks
How old is it? In the eu the warranty is 2 years.
Sent from my Motorola Startac running Atari 2600 software!
Wow, good to see im not the only one. I have the same problems, and depending on the rom they get worse or better. im running CM7 now and i have little problems, but when i was running the ICS beta it happend a lot, both on and of the charger and in my pants pocket or out.
If its overheated and i take out the battery i can smell a sort of molten plastic / overheated electronics smell.
for me it was the same - main problem is motherboard.
in the end service center exchanged for me motherboard and now this problem is gone.
but before this exchange i did following:
* decreased max cpu speed to 576-768MHz (via SetCPU)
* in one of old kernels I was able to manipulate with CPU voltage level, so i was decreasing it for all freq. which was used by me.
* charging only via PC usb ports - when it was able to be fully charged and not overheat
but the proper way would be only to bring your device into service center...
I would also suggest decreasing the max speed
might be that sleep mode doesn't work entirely as it should in some roms, not making the CPU frequency drop enough when the screen is off.
And your device might be getting old and wear is starting to show.
If it's actually damaged, replacing parts may be the only solution
This is a known problem for the first devices. The solution is to change the motherboard, of course at the service center.
mephoneisjunk said:
Hi, I have a HTC desire, its nice but it gets hot latley when playing games like angry birds for a bit when the battery drops to 20% or so, and I plug in in.. it starts doing reboot cycle.. I think it only happens until the phone cools down.
I know the only real fix for this is a new mainboard, but I am not under warrenty..
any suggestions on how to live with it, or work with it.. someone told me a bad sim card or sd card might do this to the phone... I have already put 2.3 on it and factory reset and such...
thanks
Click to expand...
Click to collapse
You need to pick a good firmware I worth Runnymede AIO V 5.0.1 Special Edition-> Base Runnymede 1.22.461.2 Official Sensation sense 3.5 Android 2.3.5 [CM7/r2] [STOCK] [AD2SDX] [A2SD] [BEATS] [RCTWEAKS] [Aroma Touch Installer]
no problems found! the same problems arise Earlier.
How did you void your warranty? Rooting or installing custom does not void hardware warranty. At least I got my pvt1 motherboard replaced even when I had rooted and used superglue to fix some broken plastic under back cover.
Sent from my HTC Runnymede
Ya, the phone is just out of warrenty, it really is only 1 year in Canada.. no ifs ands or butts...
But the phone only seems to do the reboot loop when I play angry birds when the battery is low and or when I play angry birds when the phone is charging ..
I think it happend once in google street view...
in other words intense apps... that make the phone warm up and then the sensor tells the phone to restart to protect the processor from overheating, but when the phone reboots the thing is still hot so it keeps rebooting.. only solution is to take the phone battery out and let it cool..
I guess this problem could get worse but it doesn't happen with normal web browsing at this point. I might have to live with it until I find someone to replace the mainboard cheaper than HTC wants.. otherwise not worth it.
I guess lowering the CPU max might be great so it doesn't overheat in the 1st place, I will try that.
I don't really understand rom, I have 2.3 gingerbread, is there something else I can change to perhaps get a better radio signal on this puppy ?
THanks GUys
I have this problem, although until recently it only when trying to use it as satnav.
I'm glad to hear it's a known problem though.
I contacted my provider and they said perhaps the battery is getting tired and causing it to reboot due to lack of power. I pointed out that it was the other components near the sim & sd card slots that were getting hot, not the battery, so they sent me another one. I did buy another battery too and that has made no difference either. As soon as I rooted the replacement phone it started getting warm too. I'm also pretty sure that the "replacement" was a refurbed one, since the optical joystick doesn't always respond and when typing msgs sometimes the vibe feedback stops working mid-word.
It's very frustrating not being able to use it for navigation any more (although it works happily with My Tracks for recording routes).
However since I've rooted it, I don't think I'd get away with requesting another replacement phone. I've tried installing other rom's that might run cooler, but when I do they always lock at the HTC splashscreen and I have to restore nandroid backup.
Hello,
i'm new to XDA developers. Should i buy this phone? I'm thinking about it these days but i'm not sure if it is worth. Thanks for your answers.
The same Problem on my Phone! While charging i can not use my Phone.
My solution: Don't touch while charging. :-(
I think I have same problem...my Desire in regular use get worm at 35% and at 38% burns my hand...and what is wors,for 15/20 min. regular use(not havy or gaming) temp. rise from 28% to 37% but something confuse me...last night I play 3d games for an 1 hour and at 20 min. I put it on charger and continue to play games and 40 min. later temp. is 40% and stil no reboot but butom side of phone(not battery...front side (buttons and screen) and back side) is so hot that I can burn my hand on it. I put statistic that battery indicator show(time,%,temp.). So is it like that to you guys? Is your phone have that heat thing for 15 min. of regular use?
Its pic of last night 3D gaming and its all statistic of temp./ % / time...
setCPU sorted this issue for me
mld0491 said:
setCPU sorted this issue for me
Click to expand...
Click to collapse
Ok, sounds promising. Can you elaborate on that a little bit please? What settings did you use etc?
Ahhhhh.... My gf phone having this issue.. and i think the problem is the sdcard, class 2 and use it for a2sd..
But, i tried to unroot the problems still happen, even without sdcard, the best way for me is leave this phone.. :-(
Sent from my PG86100 using xda premium
If still in warranty, call HTC.
Sent from my HTC Desire using Tapatalk
timwb said:
Ok, sounds promising. Can you elaborate on that a little bit please? What settings did you use etc?
Click to expand...
Click to collapse
simply installed it, and it had it run at lowest speed on idle so it could remain cooler
(you can check the settings on it to see what it runs on idle and modify to your needs anyway)
I have similar problem like yours. I suspect the problem is come from SIM because there is no this kind issue happened IF turn to flight mode or tool out the SIM.
Sent from my HTC Desire using xda premium

tab gets flickering screen and reboots

I dropped by tablet battery down once and now every so often the screen flickers with vertical lines and this is followed by loss of network and the thing reboots.
I've read this to be a battery problem.
Warranty is still active but I've rooted it and my Knox counter has gone up.
What do you think XDA? Just get a replacement battery?
NightShadow02 said:
I dropped by tablet battery down once and now every so often the screen flickers with vertical lines and this is followed by loss of network and the thing reboots.
I've read this to be a battery problem.
Warranty is still active but I've rooted it and my Knox counter has gone up.
What do you think XDA? Just get a replacement battery?
Click to expand...
Click to collapse
If you have the ability, since it was dropped, I would open it and make sure connection is tight to battery and screen. Then if it still acts up, get a battery. Several people had battery issues out of the box. All it turned out to be for a few was a loose connection.
i was thinking about that but i'm afraid of voiding warranty. do i even still have warranty? due to the knox?
flhthemi said:
If you have the ability, since it was dropped, I would open it and make sure connection is tight to battery and screen. Then if it still acts up, get a battery. Several people had battery issues out of the box. All it turned out to be for a few was a loose connection.
Click to expand...
Click to collapse
Well ive opened it up and tightened everything i can see and it seems to work ok for a while, when the charge gets to around 20-30%, the tablet flickers, all mobile connections are lost and 75% of the time, reboots.
So i went ahead and got a new battery. Now this was worse kinda. At random moments, like unlocking the screen, or replying to a message, or maybe just a high cpu load event, the tablet just turns off and is unable to be powered back on without first connecting it to a power supply like a wall charger or a power bank.
The time and date will be reset once its back on and ill have to wait a few minutes before the auto network time setting kicks in before i can use something like whatsapp.
Anyone got any clue what might be causing this problem? Thanks in advance, helpful xdarians.
NightShadow02 said:
Well ive opened it up and tightened everything i can see and it seems to work ok for a while, when the charge gets to around 20-30%, the tablet flickers, all mobile connections are lost and 75% of the time, reboots.
So i went ahead and got a new battery. Now this was worse kinda. At random moments, like unlocking the screen, or replying to a message, or maybe just a high cpu load event, the tablet just turns off and is unable to be powered back on without first connecting it to a power supply like a wall charger or a power bank.
The time and date will be reset once its back on and ill have to wait a few minutes before the auto network time setting kicks in before i can use something like whatsapp.
Anyone got any clue what might be causing this problem? Thanks in advance, helpful xdarians.
Click to expand...
Click to collapse
I'm not by any means an expert or repairman of any kind, just so you know. I'm thinking maybe a loose connection at the terminals on the board the battery connects to or if they use a separate board for the battery to connect to and then to the main board it may be somewhere along in there. Maybe a loose wire going into the tab that connects to the prongs. It sure sounds like something isn't making a good connection. Sounds like a load gets put on it and it and that bad connection can't handle the load.
Might just be you're going to have to send it off...
You may be right. Sounds like a particular connection which does higher load or something. Once i put the tablet in power save mode, the symptoms never reappeared. I dont notice a drastic slowdown in the tablet either. Probably am prolonging the inevitable.
Same Symptoms
NightShadow02 said:
You may be right. Sounds like a particular connection which does higher load or something. Once i put the tablet in power save mode, the symptoms never reappeared. I dont notice a drastic slowdown in the tablet either. Probably am prolonging the inevitable.
Click to expand...
Click to collapse
I am facing exactly same issue what you have described and am in same situation, have tripped Knox on my Tab S 8.4.
I can see that you have been able to suppress the behavior by putting it to Power Saving mode. Have you experienced flicker and reboot since then? I am planning to take it to Samsung store not sure if they will honor warranty, did you tried that?
misrasandeep said:
I am facing exactly same issue what you have described and am in same situation, have tripped Knox on my Tab S 8.4.
I can see that you have been able to suppress the behavior by putting it to Power Saving mode. Have you experienced flicker and reboot since then? I am planning to take it to Samsung store not sure if they will honor warranty, did you tried that?
Click to expand...
Click to collapse
nope, ever since the Power Saving mode solution, it hasnt flickered and rebooted yet. and my warranty was expired by that point so i didnt bring it to the shop. no noticable reduction in performance so far
possible battery connector
NightShadow02 said:
Well ive opened it up and tightened everything i can see and it seems to work ok for a while, when the charge gets to around 20-30%, the tablet flickers, all mobile connections are lost and 75% of the time, reboots.
So i went ahead and got a new battery. Now this was worse kinda. At random moments, like unlocking the screen, or replying to a message, or maybe just a high cpu load event, the tablet just turns off and is unable to be powered back on without first connecting it to a power supply like a wall charger or a power bank.
The time and date will be reset once its back on and ill have to wait a few minutes before the auto network time setting kicks in before i can use something like whatsapp.
Anyone got any clue what might be causing this problem? Thanks in advance, helpful xdarians.
Click to expand...
Click to collapse
I have seen this problems on 2 tablets 10.5 and 8.4 the connector where battery is connected on motherboard gets loose which causes reboots and flicker
Solution in my case was resoldering that connector again
i had the same problem, opened up my tablet, just disconnected the battery, cleaned the contacts, pushed it back, made sure its nice and snug, put it all back together and now battery doesn't drain as fast, no more flickers and reboots!
hmm. i'll have to give it a try. you think this may be something to do with condensation?
Sorry for the bump, but I'm having this issue as well on my S 8.4. Custom ROM. The thing with me is that it's not consistent. One day, it will do it a few times; others, no issues whatsoever. I'll try the suggested if it gets progressively worse.
Hey guys,
Unfortunately our home's tablet (Tab s 8.4 Wifi) has the same problem.
It never did weird whatshowever, but when I flashed a custom rom (which went perfectly smooth actually) the screen flashes and the tablet reboots sometimes.
Now it weird that this never happened before and only when I flashed a custom rom it began showing this behaviour.
I am affraid of opening this tablet, and I guess because of the custom rom there is no warranty left anymore (or can this be bypassed by some terminal trick?)
Also I question myself if this is not a software issue, and that it can be fixed with software or so?
Thanks for answering!
My Fix
Hey Guys!
I might have some surprising news to tell about this "issue".
I saw some unboxing video's and saw at what place the battery connector was placed. It was some sort of a 'push to click' system.
So what I did was the following:
I pushed the tablet at the place of the battery connector. I tried this at various places until I heard a *click*.
Now I don't have this issue anymore. Jay!
I hope this will help you too!
I started to have the same issue on a Tab Pro 12.2, presumably after the battery has lost considerable amount of its energy. Normally I remember this tablet to have a dazzling 10+ hours of usage time. Just after some serious usage time of more than 2 years this issue started, along with increasing temperature and finally reboot. From time to time Android gave a warning message about overheating. From time to time charge values drop big values at a time. From 45 to 20 or 80 to 50. Seems arbitrary. This was happening even when I was on stock, then I switched to some Android 6 stock port from some other tablet. Still the same.
I believe the battery needs replacement. (That's obvious after 18 months, I just mean blinking is related to this) Hope I can find a high quality one cause there are several garbage batteries.

note freezing and getting hot

Last night my Note7 suddenly started repeatedly freezing and getting hot also it didnt turn off for ages when holding the power button so when i eventually did get it off i left it off over night. Seems ok now but had me a little worried. Anyone else experienced this?
LOL
Sent from my SM-G935T using Tapatalk
Time to hand yours in. Symptoms of battery failure right there.
Sent from my SM-N930F using Tapatalk
Sounds more like the symptoms of a bootlooping and brick.
ooMoo said:
Last night my Note7 suddenly started repeatedly freezing and getting hot also it didnt turn off for ages when holding the power button so when i eventually did get it off i left it off over night. Seems ok now but had me a little worried. Anyone else experienced this?
Click to expand...
Click to collapse
Seriously?
Words fail me. That takes some doing!
Ryland
Force reboot is volume up and power at the same time isn't it?
rcoburn, do not laugh at other's problems, if you do not have anything useful to say, please be polite, and say nothing, instead of making fun at others expense, think ways to make yourself useful
ooMoo said:
Last night my Note7 suddenly started repeatedly freezing and getting hot also it didnt turn off for ages when holding the power button so when i eventually did get it off i left it off over night. Seems ok now but had me a little worried. Anyone else experienced this?
Click to expand...
Click to collapse
There's no reason for the battery failure to affect the cpu unless the heat is in excess of 80C or so. Was the phone really hot or around only 45-50C? If the latter is the case, it could have just been a rogue app loading cpu 100%. Also, was the charge on battery below 80%? The thermal runaway shouldn't happen happen begin below those values, but you never know. Also, make sure that the phone isn't bulging from excessive pressure in the battery...
I'd just like to remind everyone to keep things respectful please.
Thanks!
Just out of curiosity, is this your original or replacement unit?
Either way, it definitely looks like it's signs of a faulty battery. My original unit went to infinite bootloop after shutting off on its own. And when I brought it to a Samsung service centre, they failed to even recover the phone. Going as far as advising me to "take advantage" of the exchange programme to get a "safe" unit.
Sent from my LG-H990 using Tapatalk
BozQ said:
Just out of curiosity, is this your original or replacement unit?
Either way, it definitely looks like it's signs of a faulty battery. My original unit went to infinite bootloop after shutting off on its own. And when I brought it to a Samsung service centre, they failed to even recover the phone. Going as far as advising me to "take advantage" of the exchange programme to get a "safe" unit.
Click to expand...
Click to collapse
Its the replacement. I've decided to return it next week now
Don't let others scare you. This isn't a battery problem.
It was very likely the CPU that was getting hot, not the battery. The CPU was processing something at 100% load for a long period of time, naturally, warming it (and the exterior of the phone) up. It took some time to respond to you pressing the power button because the CPU was still processing something else at full load.
So, it was likely the OS or an app that was stuck in a loop, causing all this to happen.
Everyone is so paranoid about the battery exploding that they are ignoring the most likely and most obvious of explanations.
The battery powers your phone, freezing and resetting doesn't really have anything to do with the battery. Could be the processor, software etc.
And outside of MAYBE getting a little hot, I'm pretty sure there's no symptoms of a bad battery before it expands, at least none we can see since the battery is locked inside of the phone.
At this point the speaker could go out and people would scream "IT'S ABOUT TO BLOW!"
Like if you think the Title is actually real funny?
This msg will self-destruct in 24 hrs
Sent from my SM-N930F using XDA-Developers mobile app
And on that note, I believe that this thread has run its course.
Remember, you are continuing to use a device that has been recalled. You do so at your own risk. As someone who repairs devices for a living, I can tell you that the battery can have an effect on the way your device operates if it is not outputting the proper power. There's a lot of incorrect information in this thread. You have to look at the big picture here, this was a massive recall for a reason. I suggest you heed the warning and return the device.
Thread closed.

G3 Freezing, restarting into bootloop

I'm back again XDA. Even more G3 problems!
So since the last time I posted, I've replaced the board on my G3. Everything was great up until the SIM reader quit out. Switched to an HTC One M9 and boy is it terrible. So I use the G3 for music, games, etc. Didn't bother rooting or anything. Running VS9854BA. It's always on Airplane mode with WiFi enabled, I try not to let it overheat since the WiFi went to **** on my last board. And what do ya know, as I was typing up a comment on Facebook the thing just freezes up, makes some ****ed up screeching noise, and tries to restart. I get boot looped and notice a red and blue led. So I pull the battery, hold down the power for a bit and throw the battery back in. It boots up. A few minutes later the phone freezes and does the same thing. The battery level was around 80% on this battery. I try another OEM battery and it works fine for the rest of the night. However, the phone is now doing the same thing with that battery. I've only had issues with non official batteries in the past. For example, one battery I have will make the phone reboot after using the camera. Anyways, I'm iffy on purchasing a new battery. I don't want to pay $6-10 on a POS that was made in 2014. And I don't want to gamble on buying a $15-20 OEM battery from LG, as it may still be old and degraded; or won't even solve the problem. I tried contacting LG to see if I could get any insight, or to see if they are selling newer manufactured BL-53YH batteries and have yet to hear from them. I have noticed most people have issues with LG phones two months after their warranty ends. I was surprised to see the G3 last a few years and would like to get some more time out of it. If my 2011 galaxy nexus still works flawlessly, so should the G3. In the meantime I put a little noctua thermal paste on the EMMC and was baffled by the temperature decrease in cpu z. It still doesn't fix anything though. Any thoughts here? Should I gamble and buy the battery or is this hardware failure?
TLDR: LG devices may be time bombs and their support sucks.
There seems to be a lot of bootloop/battery issues this week. I hope device is not a "time bomb".
Sent from my K00C using XDA-Developers Legacy app
n00dle24 said:
I'm back again XDA.... Should I gamble and buy the battery or is this hardware failure?
TLDR: LG devices may be time bombs and their support sucks.
Click to expand...
Click to collapse
"...as I was typing up a comment on Facebook..."
Maybe it's just the universe trying to tell you that Facebook sucks?
Kidding aside - it sounds like your phone is dying a slow death. Normally if you had just the restart issue I would suggest a new battery(even with the reboot at 80% - old batteries get weird), but with the sim issue combined with the screeching noise red/blue light reboot - which usually delivers a green screen kernel panic reboot - it sounds like the weirdness that occurs when a G3 dies.
If it were a bad battery I think it would just shut down, reboot to the LG logo, and then bootloop(that's what mine did when it failed); but failing G3 batteries do some weird things sometimes. To t-shoot a bad battery I guess you could try plugging the phone in and using it while charging to see if any troubles occur; if not, then invest in a battery. I can't say that is a fool proof way to check the battery though...the best way is always to replace it.
If it's (what is believed to be) a solder issue on the board - which a lot of G3 users have reported as the phone has aged - you can try the paper trick to create enough pressure on the chips to complete the solder connection or even using some heat to try and get some solder to reflow, but those are generally only temporary fixes...the issue usually comes back in time. It may be worth it to try the paper trick to help you troubleshoot your issues - if the trick fixes it briefly then you know it's a hardware issue and you can make a decision from there. If you have one of these solder issues it's just best to move on.
So flip a coin: replace the battery for @$20, or say eff-it and get a new phone; sounds like a tough decision...glad I'm not making it - yet.
*If you don't know what the paper trick is just search the G3 forums...screen flicker threads usually mention it and there are other threads out there too.

Random reboots and screen glitching

Hello , nice to meet you all. I am a new XDA user so apologies if i do any mistakes.
Yesterday, i got the 2 GB Ram variant of the LG G3 D855 from a relative. The phone almost works fine, except for two problems:
The first problem is that sometimes, the phone either locks up for about 3 seconds and shuts off (or maybe the screen shuts off? not sure), or either it completely reboots on it's own. I know, there is already information about this on the internet, however, some people say that it's a battery problem, some say it's an overheating problem. I am just confused. By the way, the issue happens no matter if the phone is charging or not. It also happens even when the phone isn't overheating, although it happens less. I may try a battery replacement, but unsure if it will fix it or not.
The second issue is, it's not really a critical issue, but it's just annoying. For some reason, especially when the phone overheats, the screen's right bottom side starts glitching (It also mostly happens on the home screen for some reason). And no, i don't mean flickering. Some glitchy lines appear at that portion of the display for about a millisecond and then goes away most of the time. Today the phone overheated when i was watching YT once and those lines appeared for like 5-10 seconds.
Also, i've noticed that the phone overheats a lot. Like, it gets quite hot sometimes.
I've already tried a factory reset, but it did not fix anything. The phone is running the stock Android Lollipop 5.0 firmware by the way. I did not want to take a risk trying to upgrade the phone to Marshmallow or install a custom ROM because of these problems.
I don't want to spend too much on the repairs of this phone since i've already got an another phone with almost the same specs as the LG G3. But i also want to use this phone. I just like it's design so much. Please tell me if it is worth getting it fixed and what i should do to get it fixed at the lowest cost possible. By the way, i don't understand much about the hardware of smartphones (I will get it repaired to an expert). So please, try to explain the problem as simple as you can do. Thank you and i wish you all a great day.
UPDATE: I've also noticed that the phone also has the screen flickering/disappearing issue.
However, asides from that, i've found an another issue too. So this evening, the phone was overheating too much so i decided to let it cool down a bit. So i closed the apps and put it into sleep mode. After about 5-10 seconds, the phone started doing REALLY LOUD tv static like noises. I immediately pulled the battery out, and i am afraid to turn on the phone because of that. I think the sound didn't come from the battery but i am still afraid.
I will bring the phone to a repair centre. But at this point, i don't know if it is worth getting it repaired. I am so confused. Is the phone dead or not? I've tried pulling the battery out and trying to boot the phne while it was getting charged (DON'T DO IT for your safety) and i get the "No battery" screen. I hope anyone that understands the hardware of this phone will help me. Thank you all.

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