Hi,
I thought id post this here as well, as its a concern for Touch Pro2 owners.
Basically, the Touch Pro 2 has a little sticker under the battery cover, but on the outside, which goes from cross-hatched to red if it gets red. If you send one in for repair with it red, the UK repair centre doesnt even look at it, and bills you over £300 for a repair (or £20 to get the phone back unrepaired).
Thing is, im sure it hasnt met water. It must have been my sweaty hands when changing the SD card (whose slot is right next to the sticker).
I advise everyone with a touch pro 2 to cover the sticker somehow (i covered it in a tiny bit of paper, which in turn i covered with plastic tape on my replacement touchpro2 from ebay).
See my original thread (with a picture) here
http://www.modaco.com/content/pocke...657/htc-uk-refusing-to-repair-my-touch-pro-2/
Im currently in dispute with HTC about this. I filled in their customer service satisfaction survey with very low marks, and someone from HTC rang me, and said he would try and sort it. Ive also written 2 letters to their head office and their repair centre to complain.
George
Is it possible to just cover the sticker with a piece of cellophane tape?
Thanks for the heads-up dude. Just checked mine and it's half turned read. It's about a week old so no idea how it happened. Unless rain somehow got in it, but if you can't use them in the rain without voiding warranty that is shocking.
Interesting - mind attaching that picture here for those of us who aren't members of the other forum? This is pretty scary for HTC to base their entire decision to warranty on a moisture-sensitive sticker......
Here is the pic...
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
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Click to collapse
wow...thats kind of sneeky of them to do. I have had someone spill water next to my phone and that would ahve easily caused it to turn red. Or lets say your talking on the phone in the rain. If a water dropplet hits it the right way, the red sitcker is going to show. I guess I will put scotch tape over it.
Just checked mine and found a red sticker. Hope I dont have need of repair service.
Yep my 10 week old one is pinky red, still works ok, I don't think it has changed since I had it though?
It might be different on the CDMA model, but I don't see one near the microSD slot. There is one on the opposite side that is clearly visible. With 3 internal moisture detectors (one on the headphone jack), one on the side, and one on the battery, it sure sounds like some planned obsolescence just through regular wear and tear.
Also, remember that the sticker is already pink/red, but it will bleed out when wet (or even humid).
ripnetuk said:
Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...
thanks
George
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Click to collapse
Thank you for the picture, George! Mine is still nice and white with red cross hatches, BUT..... I noticed that the mount I was using from ProClip custom mounted on my air vent in my vehicle produced a TON of condensation on the backside of my phone the last time I removed it - today was a hot one here in Florida! Since the air vent is largely blocked by the phone's holster, I decided to suffocate the vent by pulling off the vent and putting a plastic bag inside it and then reassembling the cover, so it isn't out of place.
Considering I run a vinyl graphics company, I'll be getting a small square of my thin by heavy duty metallic grey vinyl cut out and put over an oversized section of the moisture detector!!! NOT going to have anyone dispute warranty issues with me over unpredictable weather or a small amount of condensation!!!
Wow, I checked my phone which I just got a week ago, and that sticker is already is half red (other half is still white). Of course it was no where near water except for maybe when I put on the screen protector. I hope we get enough complaints about this to HTC so they'll work something out with us. By the way, I have a Sprint TP2.
AssassinsLament said:
Of course it was no where near water except for maybe when I put on the screen protector.
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(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
GarciaM25 said:
(remembering that I just said I run a vinyl graphics company....)
Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
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Sprayed the screen with a water based solution to apply the screen protector?
Got a response back from HTC
Dear Sir,
I apologise for the delay getting back to you - I wanted to be certain I had all the information at hand before replying.
I am afraid that unfortunately, the answer is not good, and the repair centre and sticking with their stance in this matter.
This quote comes directly from our escalations office, after they received your letter:
Keeping a phone in plastic bag in Hot or Humid conditions can cause condensation, especially when there is a temperature change. Not being able to package the phone “correctly” is not a suitable claim, the packaging arrived with us undamaged.
Actual fault is irrelevant, the device has been in contact with moisture and has been modified without consent (illegal software)
Modification without consent is against the warranty card. The use of non HTC software to unlock a device or install unofficial, and unlicensed versions of Microsoft products is also against the warranty, and in the case of Microsoft software also illegal and infringes on copyright laws. If this had been the only issue he would have been quoted for Mainboard replacement only.
The effects of moisture entering a device cannot be predetermined, the fact that a part has not failed yet due to moisture does not assure that it will not fail in the future. In order to be certain that a moisture affected device will function until the end of the warranty period we therefore must replace all possible components.
Whilst we value our customers, in this instance we are unable to agree to your request for a warranty repair on this device.
HTC can only assist you further by providing documentation to support any insurance claim you may be able to make for accidental damage, or by returning your device to you unrepaired which we will not charge you for.
Unfortunately, I cannot push this any further. This decision is above my authority, and I have to abide by our Head Offices decision.
I understand this may be a frustrating response after such a long wait and I wish the news were better. I can only recommend at this point that you contact your insurance company and raise the issue with them.
Best Regards,
HTC Europe Customer Care
AssassinsLament said:
Sprayed the screen with a water based solution to apply the screen protector?
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Click to collapse
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
And George, that SUCKS..... wow, well, now you know why I buy a SquareTrade warranty for EVERY expensive electronic item I own, right down to the Jawbone2 I use everyday! When my charging / data USB port broke on my first Kaiser, it was during the 1 year warranty, so I called HTC first - they told me that it was a wear and tear item, it would cost well over $300 to repair, and that NO warranty company would repair it under their terms and conditions..... I promptly called SquareTrade, they had me send it in, and in 8 days later, I had a brand new charging port installed at NO cost to me!
For more details, check out www.squaretrade.com - and no, I don't work for them, but I tell everyone I know about how great they are and cheap their plans are!
My Response to HTC
Can you tell me the official address of HTC UK please so I can
instigate county court proceedings?
And can you relay the following back to your head office please (or
even better, give me a contact there so I dont have to bother you
again)
1. I have a number of people who support my claim that the sticker can
turn red without the device having got wet enough to cause damage. See
my link to the forum earlier.
2. What I didnt realise earlier is that the sticker in question is on
the outside of the phone - i accept I might have handled it with
sweaty hands. If you had found a sticker on the inside that indicated
water ingress, I would accept your point.
3. It didnt have illegal software on it - it had Windows Mobile 6.1
(ok, not the original rom). i am licensed to use Windows Mobile 6.1,
as that came with the device. The exact build of the rom is NOT an
excuse to not repair my device
4. The 'condition' of warranty regarding 'illegal' software was only
sent to me AFTER you booked the phone in. I wasnt told this in the
original email when I sent it off.
5. I dont NEED HTC's 'consent' to install whatever I want on my phone.
It was bought unlocked, and had an official WM6.1 build, downloaded
from HTC.
6. Are you seriously saying that HTC replace mainboards in preference
to re-flashing the rom? thats plain mad, and not very environmentally
friendly.
Anyway, what is comes down to is that I dispute that the device got
sufficiently wet for you to dishonor the warranty.
Furthermore, HTC know full well that the rom, and the red sticker has
nothing to do with the problem reported (they say themselves that its
not relevant). I believe I have a good chance at getting this sorted
out by the county court system, which will only cost me around £30 - a
gamble im willing to take.
GarciaM25 said:
Eeek, okay! Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!
Click to expand...
Click to collapse
Static-cling screen protectors are so 2005:
Installation video
Scratch test video
A little water never hurt anything. No, it's not glue, and it doesn't leave any adhesive residue. You can keep living in the dark ages, but the 3M Scotchgard material is amazing. I've done over a dozen installations on my devices and never had any water damage, and I've never activated a moisture detector. Zagg was one of the first to make this available pre-cut for electronic devices, but there are at least a half dozen startups (Best Skins Ever, PhantomSkinz, Ghost Armor, BodyGuardz, etc.).
And no, I don't work for any of them either. Maybe it's because I've done water cooling on my PC that it doesn't scare me to use a small amount of mostly non-conductive water and then let it dry for 24 hours.
Thanks for the heads up, I was wondering what that was.
Mines perfectly fine, red and white stripes, but I'll cover it up with something.
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
crazythunder said:
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
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Ummmmmmmmmmmmmmmmm, look to the left of your MicroSD card maybe?
hopefully there are some of you guys that can help me out
I did search the forum but didnt get the answers i needed
today my touch screen went out on my tmo branded tp2 and i am going to send it in for a warranty exchange. I need to know where all the water damage stickers are first, to my knowledge it has never seen water but you never know
so of the ones i have found so far there is one on the bottom of the battery and on on the inside lip when you take out the battery on the sd card side. there also appears to be one in the top left corner( small black circle where a screw should be)
i am wondering if there are any that i missed?
also what color are they supposed to be?
please help me out i love this phone and hoping that itll be covered under warranty so i dont have to use my insurance
pictures would also be very helpful
Thanks
Nick
nick, that sucks man! sorry I can't help you with the location, but I'm almost 100% certain that these stickers are basically like litmus paper. They are normally white, once wet, they turn light pink, or a heavy dose of water, full pink
The water damage sticker is underneath the battery on the inside lip. It'll be a white sticker unless your phone is water damaged.
yea the sticker is white and turns pink with a lil water damage or if it got steamed up if u left it in the bathroom with u and it turns red when it gets dropped in water there is only one you can see on the device which is on the wall below the bar codes. As long as that is fine and there are no broken pieces and u have stock rom back on the device and locked u will be fine.
They ask you to check them before, of course you can lie if they are pink since they can't tell over the phone but of course you'll see that nice hefty charge on your bill later. I did a warranty exchange with no problems for the SD slot not taking any of my cards, and they just asked me to take the battery out and look at that moisture sensor.
hey xda , i bought 2 evo from the marketplace and i dont see a void sticker on either of them .i wanted to make sure if the evos have them or not . ill appreciate if anyone could help me out .thanks
On the back, in the screw holes one of the screws has a paper sticker over it. As far as I can tell, that's the closest thing to a "void" sticker on this phone.
jesuspgt said:
On the back, in the screw holes one of the screws has a paper sticker over it. As far as I can tell, that's the closest thing to a "void" sticker on this phone.
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what color is it?
I don't remember, I voided mine a while ago. But it's either white or black, so, one of those colors. Probably most likely to be black so that it's harder to tell that there's a sticker covering up the screw head.
It is black. You can always take the screw out then set the head on the sticky side of black (electrical) tape and cut around with a razor blade. Then when you replace the screw carefully put that home made void sticker on it Worked for me when I returned my Evo, I had bought a white one, then returned when I realized I can buy a Evo from Ebay and save my upgrade, for the 3D of course
The question is: is it possible to change the full housing to black? I have a white SGS2 but it has scratches all over... Also that silver edge is pretty much damaged from falls.
I was browsing around and found out that there are full housings for sale, but what about the amoled screen if I want to change the phone color?
Thanks in advance!
Barretos said:
but what about the amoled screen if I want to change the phone color?
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Click to collapse
The screen is mounted to the frame (midsection of the casing, which is integrated with bezel) by a sticky tape -- ~1.5 mm wide all around the perimeter, and in some areas in the middle. When you buy a complete casing, it comes with the tape attached, so it's ready for you to mount the screen onto it. It will also show you where exactly the tape is located under the screen. The tricky part is do detach the screen from your old casing. Usually, it's done by heating it (carefully!) with a hot air gun, or even a hairdryer -- it will soften a glue layer and allow you to pry off the screen without cracking it. It's not that difficult, but if you are not comfortable doing it yourself, seek some help from an experienced person -- an electronics repair guy, or a seasoned DYI'er. However, keep in mind that sh*t happens, and there is still a chance to break the screen in the process, or fry it by overheating...
Thanks for the answer, kt-Froggy.
Can you give me a link to a trustworthy shop/casing?
Barretos said:
Can you give me a link to a trustworthy shop/casing?
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I can only tell you where I bought mine... Not sure how trustworthy this source is, but it worked for me. I usually buy my stuff on Amazon. I searched for it, and ordered from this supplier (I was getting another item from them, so it was good to combine shipments). Delivered faster than promised, looked and worked as advertised, no problems with quality, so I was happy with it.
kt-Froggy said:
I can only tell you where I bought mine... Not sure how trustworthy this source is, but it worked for me. I usually buy my stuff on Amazon. I searched for it, and ordered from this supplier (I was getting another item from them, so it was good to combine shipments). Delivered faster than promised, looked and worked as advertised, no problems with quality, so I was happy with it.
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Looks promising... There's something else I should add. I'm using Samsung's original extended 2000mAh battery, so I should also look for the extended back cover which is different from the original one.
Take a look at this: LINK