Hi. I'm new to the forums and android. Sorry if this is not the correct place to post this.
When I connect my phone to the PC via USB I only see a few folders and none of the media files in the phone. I've tried accessing through Media Link and Windows Explorer and nothing.
Weird thing is that I see some folders and photos, like the photos taken with the RetroCamera Application.
I have been able to access my files before, it just suddenly stopped working.
Any ideas?
Try using different USB [if already did]
Go to your Hardware devices, change the MTP devices drivers to USB drivers manually [update them choose them manually from list]
Hopefully you'll get it working again
First,you should make sure that your MicroSD's file system is OK.
hpzf89 said:
First,you should make sure that your MicroSD's file system is OK.
Click to expand...
Click to collapse
How do you do that?
VanDerFlaxen said:
How do you do that?
Click to expand...
Click to collapse
Can you access the files with your phone's file browser?if you can do that,the sd card might be OK,then you can check the OS.But if you can't,you may have to format the sd card.
this is normal if USB mode is set to windows media sync, its some kind of security feature I think.
you have 2 options:
1. attempt to access via the moto web phone portal as above, you need to set the USB mode to 'motorola phone portal'. but this I find is a bit hit and miss, you can manually connect using this address:
http://192.168.16.2:8080/webfolder
this can be entered into start -> run, in windows explorer, or mapped directly as a network drive
2. go into USB options and change the mode to 'USB mass storage' this will mount the SD card as a proper removable drive and show all the files properly. This option may not be available depending on what firmware is loaded onto the phone though!
to change USB mode swipe the status/menu bar at the top of the phone down, and tap 'USB connection'
hpzf89 said:
Can you access the files with your phone's file browser?if you can do that,the sd card might be OK,then you can check the OS.But if you can't,you may have to format the sd card.
Click to expand...
Click to collapse
Yes, I can access the files through the phone browser.
rubjonny said:
this is normal if USB mode is set to windows media sync, its some kind of security feature I think.
you have 2 options:
1. attempt to access via the moto web phone portal as above, you need to set the USB mode to 'motorola phone portal'. but this I find is a bit hit and miss, you can manually connect using this address:
this can be entered into start -> run, in windows explorer, or mapped directly as a network drive
2. go into USB options and change the mode to 'USB mass storage' this will mount the SD card as a proper removable drive and show all the files properly. This option may not be available depending on what firmware is loaded onto the phone though!
to change USB mode swipe the status/menu bar at the top of the phone down, and tap 'USB connection'
Click to expand...
Click to collapse
I've used the moto web portal and I was able to access my files, however, it draggs when moving files. Also, the phone was in USB Mass Storage mode the whole time.
Today I connected my phone to my laptop at the office and even though the Motorola Media Link did not pick up my media files, I was able to access them through Windows Explorer. So I'm leaning towards a driver issue with my home PC.
ah ok, maybe the drivers haven't fully installed, check in the device manager to see of you can spot anything. you could also try changing the usb mode to a different setting then back again, see if that kicks the pc into installing the correct drivers
I re-installed the drivers, but still no go.
What surprises me the most is that I can't access or even see some of the folders in my SD Card. The Motorola Media Link recognizes that there is something in the card, but can't tell what it is.
Googling for days, I found this, but I don't know how to do it or even it is related to my problem:
"Finally i solve the problem. And everything in my ext sd card is back. Problem is emmc folder (means external sd card in cyanogenmod 7) not permitted for write and read.
I use QtADB Terminal for editing the directorys permition.
Step 1: type "su"
Step 2: go to root directory. If you type "ls" and can you see "emmc" you are right position.
Step 3: "chmod 777 emmc" or "$chmod 777 emmc" (for write and read permitted.)
Step 4: Reboot the phone and everythings are back in External Sd Card in EMMC
And Windows detect 2 Storage Drive now. One of 6GB Internal Sd Card, One of 8GB External Sd Card. And i can use my Music player Power AMP.
Everythings perfect for me now. Cyanogen is great ROM but this permision problem should bu fixed. Because i spend three day for solve this problem."
Related
i have, on sprint, the galaxy s3, NOT the i900 or whatever that means. mine says model number SPH-L710
i have it rooted with the phantom rom installed, with superuser permissions. however, not sure what happened
but for some reason, i can no longer transfer files, any files, from my pc to the phone. this includes pictures,
music, documents--anything. the files are my personal files and music i ripped, and never had a problem
copying before, and all this just started. unless im hooking it up wrong, which i doubt--using the usb cable from
pc port to the phone directly. it does show the charge icon, and in the usb settings, usb debugging is checked
and also checked on media device (mtp). another option which isn't checked is camera (ptp), unchecked.
what happens when i try is, on the pc i get a box that pops up and says--do you
want to copy (file name), your device might not be able to play or view the file. i do have 2 options, to skip or copy
anyway. well when i click copy, it goes through the motions, but its not on the phone. no matter what file i try, a
pic, small wav file, etc....just will not copy and no
where one the phone is the file. another issue that seems to be going on is, the best way i can
explain it is--when the phone is hooked up to the pc, is it possible for whatever it is thats running to make the
phone able to receive copied files, go to sleep? because another error message i get when trying to copy is
it sits there for awhile, then eventually says "device not responding, disconnected" and on the phone itself its
on the main home screen like i wasn't doing nothing.
ive rebooted the phone several times, same results--nothing wil copy to the phone....
sooo, what am i missing?
update--- since that post, something else now happened. the phone flashed on, saying "sd card not mounted"
when it is. it is in the right way and all that, but when i go into settings/storage...at the very bottom it says
sd card, insert sd card
lol...so what the heck is that all about? the card is definatelly in there, and astro file manager shows some
files on the card but........
Well, it could be a couple of things.
First of all, make sure you have the Samsung USB drivers installed. It could be a corrupt driver, but probably not. It won't hurt to reinstall it, anyway, just to be sure. Here's link:
http://downloadcenter.samsung.com/c...nt_L710_GSIII_Samsung_USB_Driver_v1_4_6_0.exe
Make sure your phone is not locked when you're trying to transfer files. If you have a PIN or a PATTERN lock enabled and it locks, it will disable the MTP application from trasferring files.
Try reflashing the ROM as well. Maybe the MPT application got corrupted somehow?
As a last resort, you can restore your phone to stock unrooted status and see if that resolves the issue.
I had the same thing happen to me. I fixed the problem by going into device manager and clicking on to mtp and updating it..
Sent from my SPH-L710 using xda app-developers app
I had the same thing happen to my SdCard and now it is kinda dead... before yours gets damaged, remove it and insert in a PC with a sdcard reader. Run command prompt (Start>Run>cmd and enter) and do a scan disk or check disk by entering "chkdsk /x /f driverletter:" use the drive letter assigned to the sdcard then enter, let it do it's thing.
This will fix the file system and you shouldn't more problems with the sdcard not being read. As for the MTP, do as the other member said and try updating the MTP device in in device manager or uninstall the drivers and install directly from Samsung.
Hi guys, was hoping someone on the forums was able to help me out with an issue I am having with my Note 2. I am a first time android user so I might be doing something wrong. Whenever I connect my note 2 to my computer, it gives me a pop up message on my phone.
"Unable to find software on your PC that can recognize your device. Service pack 3, Windows Media Player, version 10 or higher, for Windows XP or Android File Transfer for Mac OS must be Installed."
After getting this message I went to update everything on my computer. I am current on my Service Pack and I downloaded Windows media player 11. I also downloaded Kies on my computer and still, my PC doesnt recognize my phone.
Has anyone else ever experienced this issue? Also, do I need to have a micro SD card to be able to connect to my PC?
I believe right now the pc is trying to read from your device's internal memory but it doesn't have the proper drivers installed.
If you had a micro sd, it would just show up in your file explorer as readable media that you can transfer files to and from.
Sounds to me like you just need proper drivers installed and then you can do the same with your internal storage.
Sent from my Samsung Galaxy Note II (SGH-I317) on the infamous AT&T Network.
That makes a lot of sense. Thank you for your reply. I guess I should just pick up a micro sd card and then try it out again. Thanks again for your help.
No problem. If your browse the developer forum or do a search, I'm sure you could dig up the drivers somewhere. I'm honestly surprised that this device didn't include a disc to install proper drivers.
Sent from my Samsung Galaxy Note II (SGH-I317) on the infamous AT&T Network.
i to had this same problem, it wouldn't recognize the phone so i had to install and uninstall the samsung drivers 10 times for it to finally see the phone and SD card. after hours of frustration i think i found the issue. uninstall any USB drivers windows may have installed when u connected the phone and go get the installer from samsung. while in the settings menu on the phone under the developer section at the bottom make sure USB Debugging is turned off. then install the drivers plug the phone in after and let windows do its thing and bam ur done. full access to internal drive and SD if u have one installed
Had the same problem and finally found the solution on another forum site. There is a hidden setting that switches USB connectivity between USB Mass Storage and Samsung Kies. The only way to get to the setting is to create a shortcut on the Home screen as follows:
1. Press and hold an empty spot on the Home screen.
2. Choose Shortcuts
3. Choose Activities
4. Scroll down and choose USB Settings
Using the new shortcut you can now switch to Mass Storage mode and your phone will be recognized as a hard drive (even though Windows says it is a Portable Media player). Just double click on it in Explorer and you have access to both the internal memory and the SD card.
Note 2 usb
jow350 said:
Had the same problem and finally found the solution on another forum site. There is a hidden setting that switches USB connectivity between USB Mass Storage and Samsung Kies. The only way to get to the setting is to create a shortcut on the Home screen as follows:
1. Press and hold an empty spot on the Home screen.
2. Choose Shortcuts
3. Choose Activities
4. Scroll down and choose USB Settings
Using the new shortcut you can now switch to Mass Storage mode and your phone will be recognized as a hard drive (even though Windows says it is a Portable Media player). Just double click on it in Explorer and you have access to both the internal memory and the SD card.
Click to expand...
Click to collapse
How do you press and hold an empty spot on Note 2?
Because for my Note 2, when I press and hold the Home Screen, it will pop up with a box that you only can choose set wallpaper, apps and widgets or folder. SO how to choose shortcuts? Because it is not there?
Please help me. TQ
carlz_sky81 said:
How do you press and hold an empty spot on Note 2?
Because for my Note 2, when I press and hold the Home Screen, it will pop up with a box that you only can choose set wallpaper, apps and widgets or folder. SO how to choose shortcuts? Because it is not there?
Please help me. TQ
Click to expand...
Click to collapse
You can do that by installing a different launcher, for example nova launcher free version. Hope this method might work for you. But did not work on my note 2. I am also still looking for answer.
I'm having the same issue as you...and have tried everything as well...and am about to pull my hair out getting this to work.
The MSS install wizard is bogging down and is taking hours to install this for some reason...I am wondering if Samsung has borked this completely for Vista /XP..
I am open for suggestions
Mac
I've noticed Windows is not able to find the driver for it.
Try downloading the OEM USB driver from Samsung: http://www.samsung.com/us/support/owners/product/SGH-I317TSAATT
Disconnect the phone
Install the driver
Connect the phone
Let Windows look and install subsequent updates since the OEM version
Same Problem Here
Acyu said:
Whenever I connect my note 2 to my computer, it gives me a pop up message on my phone.
"Unable to find software on your PC that can recognize your device. Service pack 3, Windows Media Player, version 10 or higher, for Windows XP or Android File Transfer for Mac OS must be Installed.
Click to expand...
Click to collapse
I have the same issue and receive the same error message. But only on my Windows XP computers. All my Windows 7 computers work perfectly, but my 64gb SD card connects as a media device, instead of a mass storage device which I could assign a drive letter in XP>
I have tried installing Samsung's USB driver numerous times with no results.
So has anyone found a real solution to connecting a Note 2 SD card to an XP computer as a mass storage device just like any other cell phone I have ever had?
tlwalker1962 said:
I have the same issue and receive the same error message. But only on my Windows XP computers. All my Windows 7 computers work perfectly, but my 64gb SD card connects as a media device, instead of a mass storage device which I could assign a drive letter in XP>
I have tried installing Samsung's USB driver numerous times with no results.
So has anyone found a real solution to connecting a Note 2 SD card to an XP computer as a mass storage device just like any other cell phone I have ever had?
Click to expand...
Click to collapse
I am also having the identical problem. The Note 2 will not connect to any of the three computers I've tried regardless of the settings I've messed with. It used to connect fine and I'm not sure what happened, but now it just charges and registers nothing on the connected PC. Help.
Usb mass storage mode is pretty much gone at this point. Somewhere someone had the wisdom we only need ptp and mtp. I saw an app in the store that will mount external sd as ums. But that doesn't seem to help with the internal, nor do I know if it translates ext4 into something windows can read. :/
-----
I would love to help you, but help yourself first: ask a better question
http://www.catb.org/~esr/faqs/smart-questions.html
This is crazy. I had a note 2 and it synced right away. It broke, I got a replacement and now I am getting the same errors.
Has anyone tried any different method
Has anyone tried any different method? Any solution?
I've been trying to transfer the files I took from my Galaxy S4 and saved them to my computer, to my G3. When I connect the G3 to my computer, I only see 2 files in the "Internal Storage". It won't recognize my SD Card either. Is there a setting I may be missing, that will allow me to see other folders? I can't copy and paste anything to my Internal Storage. Thanks for your help.
AnaMayShun said:
I've been trying to transfer the files I took from my Galaxy S4 and saved them to my computer, to my G3. When I connect the G3 to my computer, I only see 2 files in the "Internal Storage". It won't recognize my SD Card either. Is there a setting I may be missing, that will allow me to see other folders? I can't copy and paste anything to my Internal Storage. Thanks for your help.
Click to expand...
Click to collapse
Try airdroid from play store
jaythenut said:
Try airdroid from play store
Click to expand...
Click to collapse
Hmmm...I tried to upload the pics from my desktop and I get this message. "Failed to upload. No write permission on sd card."
I have to turn on the camera mode for it to transfer. It won't recognize anything in MTP mode. :/
I wish I could do all this without using AirDroid. It won't show the phone in MTP, but in PTP it will, but only 2 folders on the whole phone, no sdcard. And I can't directly put anything on the phone.
I had a problem with my D855 MTP mode as well. Folders are all there, but some files are either missing, or reduced in size. I cannot copy them out to PC. In these folders, I also cannot copy files into them. What I did to resolve the problem, is to reboot the phone with USB cable attached to the PC. Then, before the phone can complete its boot up sequence, I will have some time to copy the files in and out. It is really quite troublesome.
MTP troubles?
This is what's worked for me (D850/at&t):
Install LG United Mobile driver for ADB support
Enable USB debugging in developer options on phone
Verify MTP mode is selected
Connect USB and accept RSA signature on phone
I know that ADB isn't particularly necessary for MTP, but in my experience with roms on the old Nexus (for which I used Google's ADB driver), it was a sure bet every time. gl
crasher said:
I had a problem with my D855 MTP mode as well. Folders are all there, but some files are either missing, or reduced in size. I cannot copy them out to PC. In these folders, I also cannot copy files into them. What I did to resolve the problem, is to reboot the phone with USB cable attached to the PC. Then, before the phone can complete its boot up sequence, I will have some time to copy the files in and out. It is really quite troublesome.
Click to expand...
Click to collapse
ae10u said:
This is what's worked for me (D850/at&t):
Install LG United Mobile driver for ADB support
Enable USB debugging in developer options on phone
Verify MTP mode is selected
Connect USB and accept RSA signature on phone
I know that ADB isn't particularly necessary for MTP, but in my experience with roms on the old Nexus (for which I used Google's ADB driver), it was a sure bet every time. gl
Click to expand...
Click to collapse
Thanks for the suggestions guys. But it seems like my phone refuses to be recognized in MTP mode. And only partially recognized in PTP. I think I may have to do a hard reset this weekend. :/
I went back to Best Buy yesterday and returned my phone and got another one. And now my file transfers work. I guess I had a defective phone. I'm glad everything got back to normal.
I also had the problem that I didn't see my SDcard, but when I disabled debugging mode I suddenly could
I am using windows 8.1 (tried on 2 different systems with same OS) and viperone rom 2.5.0 on my HTC one M8. (this is a problem i always had even on the stock rom, I thought that a custom rom might fix it but i was wrong).
When i connect my phone to my computer, it gets detected instantly.
It finds the internal sd card but also the external sd card.
HOWEVER, when i go to the internal sd card (So the memory the phone has by default) There is no Android folder. (you know, the one with the .com-facebook blabla files in it)
When i open a file explorer on my phone I can perfectly see all the files and folders on my Internal SD card. But when I use the pc to find these files, allot of them don't show up. Even some files in the ROOT of the sd card are not showing up, and these are simple .png and .log files. AS IF WINDOWS 8.1 DOES NOT DOESN'T RECOGNIZE THE FILES, and therefor decides to just not show them.
- YES i have turned on Show hidden files and folders -
Oh yeah, sometimes these folders do randomly pop up in there on the pc but then the are gone just as fast as they appeared. Also transfering files is very, very slow and gets interupted from time to time because windows "Cannot connect to device" or "Lost connection to device".
I keep wondering, why can't it be easy like an simple usb stick/drive. Those things are just plug 'n play. I recon that android should have this same option but it keeps disappointing me
I remember the good GingerBread days where you pressed the button on your phone CONNECT STORAGE TO PC. And it worked every single time, without delay or other crap. Just like CWM with its USB Storage function.
Look for a folder named "storage", in there you find the folder "emulated" and in there is the folder "0" open it and you'll see all the folders you have on your phone
I'm trying to transfer some photos from my note 7 to a usb stick and it keeps triping back to usb charging??
I have...
in developer options
usb debugging "on"
networking
usb configuration
MTP selected
when I plug the stick in I pull down the notification page when I tap "supplying power via usb"
I try to select "Transferring media files" ( MTP) for 2 seconds in engages then automatically switches back to "Supplying power via usb " ??? I can't transfer anything ???
any ideas on this one ??
skyeking69 said:
I'm trying to transfer some photos from my note 7 to a usb stick and it keeps triping back to usb charging??
I have...
in developer options
usb debugging "on"
networking
usb configuration
MTP selected
when I plug the stick in I pull down the notification page when I tap "supplying power via usb"
I try to select "Transferring media files" ( MTP) for 2 seconds in engages then automatically switches back to "Supplying power via usb " ??? I can't transfer anything ???
any ideas on this one ??
Click to expand...
Click to collapse
Your usb stick is not a computer, it does not need to read your phone with MTP protocol.
The phone should provide power to the USB stick, exactly as it is saying, so that your phone can read the contents of the USB stick.
Get a File Manager like FX to transfer items to and from your USB stick.
I have the same problem. It always says usb charging and I could not transfer pictures to my usb using the usb-c/usb adaptor. I tried using file manager app but I get confused with all these asking permissions and I end up unable to transfer anything. I never had this problem with my S7 edge before. I tried connecting the phone directly to the mac using android file transfer but could not connect. I would really appreciate if someone can give us a more detailed steps on how.
edsol said:
I have the same problem. It always says usb charging and I could not transfer pictures to my usb using the usb-c/usb adaptor. I tried using file manager app but I get confused with all these asking permissions and I end up unable to transfer anything. I never had this problem with my S7 edge before. I tried connecting the phone directly to the mac using android file transfer but could not connect. I would really appreciate if someone can give us a more detailed steps on how.
Click to expand...
Click to collapse
jcadduono said:
Your usb stick is not a computer, it does not need to read your phone with MTP protocol.
The phone should provide power to the USB stick, exactly as it is saying, so that your phone can read the contents of the USB stick.
Get a File Manager like FX to transfer items to and from your USB stick.
Click to expand...
Click to collapse
I tried that I have ES file explorer like "edsol" said it won't mount the stick because it's in charging mode
I tried several time to switch it off of charging mode but always flips back after a few seconds.
if "edsol" has the same problem then I guess it's not just my phone........there must be a fix for this??
I had the same situation, and I had to format the USB stick in "exFAT" to be able to copy files to it. NTFS is supported only for reading, but not for writing.
So check that your USB stick is not NTFS.
FAT32 and exFAT are the same, the difference is that exFAT doesn't have the FAT32 limitations (maximum file size of 4 GB)
Goremael said:
I had the same situation, and I had to format the USB stick in "exFAT" to be able to copy files to it. NTFS is supported only for reading, but not for writing.
So check that your USB stick is not NTFS.
FAT32 and exFAT are the same, the difference is that exFAT doesn't have the FAT32 limitations (maximum file size of 4 GB)
Click to expand...
Click to collapse
Thanks...but it is exFat......I did a reformat just incase.......still a no go ??
you probably need some file manager to do what you want, Android sucks when it comes to manual file management.
Anyway I have ES file explorer loaded on my phone, so plugged in USB c to USB2 adapter, put in 32 GB FAT32 memory stick, ES file exp. open up and I transferred couple files from stick to SD, just to test it if it works. It did, but you would have to pay me a lot of money to do it on regular basis, so awkward. I just plug my phone to PC and use windows click and drag to move files around. Now I run into problem, when I was transferring my pictures, couple days ago, F???? Android lock my sd card for no reason (F????? Google is messing SD cards on phones since at least kitkat). I had to fix sd and take write protect off, but I'm sure it's Google not Samsung. Anyway, it works like a charm, just watch out for Google's broken permissions showing it's ugly head.
What File Explorer are you using? Some of them can't write to external storage because of Marshmallow permissions.
"My Files" of Samsung worked for me while "ES File Explorer" didn't work (before root)
I used ES File Explorer, I'm sorry I said wrong in my previous post, I moved couple files to phones DCIM folder, not SD, it's so awkward and I just wanted to see if it works at all, it did, I confirmed the files were moved, before deleting them. So actually I don't know if it would work on SD card, but I would never ever transfer files like that: I would use my pc laptop for direct transfer between SD and stick. So the concept I described works, but as far as permissions to particular folders go, they're so messed up and don't even want to test it again against SD. In theory it should work at least for transfer to root directory, since card is not protected, may not work for transfer to folders created by other programs due to permissions. At some point I may have to root this phone just to fix those stupid permissions, but I haven't used Marshmallow until now, so not sure how broken those permissions are here.
pete4k said:
I used ES File Explorer, I'm sorry I said wrong in my previous post, I moved couple files to phones DCIM folder, not SD, it's so awkward and I just wanted to see if it works at all, it did, I confirmed the files were moved, before deleting them. So actually I don't know if it would work on SD card, but I would never ever transfer files like that: I would use my pc laptop for direct transfer between SD and stick. So the concept I described works, but as far as permissions to particular folders go, they're so messed up and don't even want to test it again against SD. In theory it should work at least for transfer to root directory, since card is not protected, may not work for transfer to folders created by other programs due to permissions. At some point I may have to root this phone just to fix those stupid permissions, but I haven't used Marshmallow until now, so not sure how broken those permissions are here.
Click to expand...
Click to collapse
I've tried a few file programs including My Files..........but the usb stick isn't recognized because it stays in charging mode
so can't even attempt to transfer anything....this is frustrating !!