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I called HTC UK support a few days ago not for my wildfire s but my sons, it has a dodgy power button really hard to press and sometimes no response, hitting the side of the phone helps lol, so maybe a loose connection between the flex cable and connector.
It has always been a bit unresponsive since first purchase but wasn't too bad, I guess I only noticed it because mine was so much easier to press, anyway it has been getting worse over time.
So HTC asked if it was rooted or had been s-off as if it was they would not do the repair without a charge of £50-£60 and stated the engineers will check for this before any work is carried out.
I argued that the problem was hardware related and not software/firmware and it should be covered but they dissagreed.
I think this is poor customer service.
If I bricked my phone then I wouldn't argue, it would be my problem but this is faulty hardware so I'm pissed.
I will do the repair myself when it gets to a point that it becomes a real problem for my son, as I used to repair mobiles in a shop and currently repair pc's.
Just would've been nice to have the warranty option.
Anyway moral of the story s-off or unlocked bootloader don't expect any kind of warranty from HTC whether a software or hardware issue.
Edit: almost forgot. I asked if I send it would they flash the firmware as I didn't want them to!
Their response was they would flash the phone whether I want them to or not even though its a hardware issue.
How crazy is that.
THANKS HTC AND SHAME ON YOU :banghead:
That's bad. But I think it depends also on the country you live in. Some countries, like mine have specific laws for such a case. That means, if e.g. the defect is not caused by a software issue, they have to do the repair.
Yeah I might send a letter to a UK customer service manager and see what kind of response I get.
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
Didn't htcdev it.
Xtc clipped it but either way I told the guy its stock etc etc but he didn't care.
He said they've had a few phones returned to customers without repair because the engineers check the bootloader and htcdev.
In Germany you have different kinds of liability from the manufacturer's side.
If the malfunction appears within the first 6 months, it is generally believed to be a manufacturing fault and if the manufacturer doesn't want to replace it, he has to prove that it was not.
If the malfunction appears after more than 6 months, but less than 24 months, the manufacturer still has to replace devices that failed due to a manufacturing fault, but the burden of proof is on the consumer side. Obviously it's hard for a consumer to prove that the malfunction is due to a manufacturing fault, so if the manufacturer refuses to replace the device you're probably gonna fight a losing battle. However, most manufacturers will stil replace the device as anything else would harm their reputation.
The manufacturer cannot ask you to agree to forfeit either of these claims, as such an agreement would be void. However, after more than 24 months you're definitely out of luck from the legal point of view. You will only get service if you signed up for a special maintenance contract with the manufacturer, which obviously is only relevant for very expensive and long-lasting goods.
theq86 said:
Good luck. You should also consider - if your son's device is already unlocked - to downgrade a stock rom. I somehow doubt that htc people check, if the device has gone through the htcdev process. They maybe just check HBOOT and if there is neither LOCKED (OOW), UNLOCKED nor RELOCKED, they think it's okay.
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You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
They asked me the condition and as I explained its my sons its in a brand new condition in a case not been out the house really as he uses his blackberry outside.
It's about 7 months old.
Not sure about the law in the UK. Getting in contact with some jurist will probably help. I don't know where you're working, but most bigger companies have some kind of "legal department". Maybe you can contact one of your colleagues while relaxing over a beer.
A lawyer will probably charge far more than the phone's worth.
no.human.being said:
You have to provide them some kind of unique identifier for your device before they give you the unlock token. I think they know which serial the device had that this identifier is from and will then check the serial against some database.
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You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
theq86 said:
You are right. And I also found out, that whatever you do, whatever you down or upgrade the state of the bootloader lock persists.
I downgraded to an older ROM ,thus getting back HBOOT 1.08.0000. after installing HTCDEV HBOOT again, it remembered the RELOCKED state. When you first flash the HTCDEV HBOOT you get LOCKED (OOW). So somewhere this information is stored.
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Most of the security-related information is stored along with the Radio firmware. S-ON/S-OFF is, CID is, SIM-Lock is, so bootloader lock is probably too.
HTC is not who you need to talk to. You need to go to the store where you bought the thing.
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
intel007 said:
Went there today (o2 store) the guy basically said if that's what HTC said then its my hard luck.
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What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Just call or email them again, hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol.
Sent from my HTC Wildfire S using xda premium
benjamingwynn said:
hope you get some stupid ass HTC woman who don't know jack **** about phones and gives you a free HTC One X as a replacement lol
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Yeah I'll get on the case thanks, the one x should make up for my troubles lol
benjamingwynn said:
What an ass hole lol.
I would just spam HTC customer support up with complaints like I did when there was no bootloader unlock. They don't like me anymore. It also kills there reputation badly so they will say things to try and make up for it.
Sent from my HTC Wildfire S using xda premium
Click to expand...
Click to collapse
I've been bombing their inbox for days now about getting ANY Marvelc kernel sources. They keep refering me to http://htcdev.com/contact, and I keep responding that I have, and I want Marvelc sources. I must admit, I'm not being nice anymore either.
"Danielle" is taking it in stride though.
This sort of behaviour is not unheard of. in 2007 my daughter bought a Compaq laptop with a international warranty. She went to Nottingham and had a problem. When contacted HP essentially said that take it back to India for repairs, and quoted some page (14 or something) of their web warranty, basically claiming that since the model was not sale in the UK (the numbers always change across borders) they did not want to know. Then she wrote back that she is a lawyer, and was a PG at Notts U. They immediately advised her to take it to the service centre in (or just at the fringe of) the campus. Then unit was sent to the HQ and was back with a new power board within three days (this too in the XMas period).
So you have to persist, and if possible bare your fangs to get anything done.
I've not done this with HTC but with other companies in the past i have told little white lies usually saying it wasn't a fault of mine even when it was.
What exactly are the warranty implications of using htcdev.com? Say if... my headphone port stopped working 6 months later, would they try and pull the whole "You unlocked your bootloader, therefore your warranty is void" stunt to avoid fixing it?
I'm getting impatient waiting for a properly reversible S-OFF method.
good point but i took the plunge this morning
...
Unlocking the Bootloader, will void most of, or possibly all, of your warranty depending the the situation.
Generally hardware issues will still be covered by your warranty after unlocking your Bootloader, however you are likely to be charged for us to reinstall the official ROM at the repair centre, the reason for this is that to carry out a warranty repair the phone must be in a warranty condition and this includes the software being as it was intended.
Additionally, if our technicians determine the cause of the hardware fault to be a direct cause of the software changes, then this will be out of warranty and chargeable also.
After your phone has been unlocked, even if you return it to a locked state there remains a record in the software that the Bootloader has been unlocked previously, and we have a record taken of which serial numbers have been unlocked.
I would discourage anyone from unlocking their Bootloader if they are not 100% aware and willing to accept the consequences.
For more information please visit the FAQ on our website, following the link below. http://htcdev.com/bootloader/faq...
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Click to collapse
this is an excerpt from an email i got from the htcdev support team. i was asking exactly the question you have, so unlocking is at one's own risk!
I'll stick to waiting it out...
I was actually going to start a similar thread. I do hope that there will be a dev somewhere that is/will work on S-OFF for this device. I'm OK with waiting because to be honest the only thing I really want is a CM9 build or a AOSP/AOKP build. I'm not really worried about the warranty for myself but I tend to sell my devices. I suspect others will be concerned.
Although I would love to get rid of these damn three dots. UGH!!!
thanks for the info above, was about what i thought, but nice to know. I will be holding off for as long as i can. Fingers crossed
I've been told on the IRC channel (#htc-one-x @ freenode) most aren't expecting an S-OFF method for a few months. That might be worth considering. I plan to wait at least a few weeks, if by then I haven't heard of any effort being spent on pursuing S-OFF I will most likely unlock using official method.
S-OFF seems to be beyond the abilities of the revolutionary team for new bootloaders. I may eat my words but it looks like they simply aren't good enough. Hopefully someone with the skills can achieve it.
I unlocked via HTC dev. Don't care about the warranty.
Sent from my HTC One X using xda premium
There will be no real s off In the next few months if there will even come one.
Sent from my HTC One X using xda premium
I think most of the Software "Bricks" you cant take care by yourself after you`ve unlocked and rooted.
If there is any Hardware damage caused by an manifacture issue you will get a new device for sure.
So feel free to unlock via HTCDev.com imo
As much as I hated signing my warranty away when I unlocked my handset, I do understand & respect HTC's position.
I think that for the most part, HTC will honour genuine hardware faults.
Faults that are likely to be caused by running custom ROM's, like burning out the CPU by overclocking, would not be honoured.
HTC are a good company, in my experience, and would not want to drive away the loyal customers who buy their devices because they "want" a HTC.
Don't let the post's you read about users who develop faults & issues put you off. The reason they post is because they have an issue, how many users signup just to say "everything works fine"?
But do understand the potential risks involved.
With that in mind... I can't wait forever for S-OFF. I'll go with htcdev.com and get insurance for my phone
I successfully unlocked my phone through Htcdev.com, flashed a custom rom and then reflashed official rom in order to have my phone back to repair due to yellow spot. See photo for details.
Uploaded with ImageShack.us
Here is the reply that Clove gave to me today to my request of having my HTC One X repaired.
Incredible. I also have spent 50 Euros to have my phone shipped to Clove, and not only do they return my phone unrepaired, still I have to pay say another 60 Euros as a disturb to them....
Shame Shame Shame on them.
DO NOT UNLOCK your phone through Htcdevs.com
Da: Returns [mailto:[email protected]]
Inviato: mercoledì 2 maggio 2012 16:59
A: xxxxx xxxxxxxx
Oggetto: RE: Clove Return (RM120410473F)
Paolo
We are contacting you concerning the HTC One X which you returned to us due to there being a yellow tint on the display. As you are aware we sent the handset to the HTC service centre as it was not possible to have it classed as a DOA (dead on arrival), due to the bootloader being unlocked and illegal software having been installed. The HTC service has confirmed that illegal software has been installed on the handset at some time by yourself resulting in the warranty being invalidated. Simply unlocking and relocking the bootloader would not have invalidated the warranty.
Due to illegal software being installed on the handset while it was in your possession HTC has issued a quotation for the replacement of the mainboard. The total of the quotation for the repair is £199.81 and we will need to charge an additional £24 for the return of the handset to your Italian address by International Signed post. This provides a total repair and return cost of £223.81.
It is possible for the handset to be returned to you without it being repaired. The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you. This means that the total to return the handset to you without it being repaired is £47.70.
Regards
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk
Should've sent it directly to HTC, not Clove
EddyOS said:
Should've sent it directly to HTC, not Clove
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Because this way HTC would repair it??
That's what voiding warranty means. It clearly says so on the htcdev website.
ra38 said:
That's what voiding warranty means. It clearly says so on the htcdev website.
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But a hardware fault is nothing to do with the ROM you have on it. Clove are being very harsh about it
To the OP - did you put the correct RUU back on it before sending it back? Did it boot into Android? If so, it's NOT DOA and you should make Clove deal with it
Maybe they just saw that it's unlocked and didn't even send it to HTC
Yup .. Yellow tint is defect not caused by Custom ROM or bootloader unlocking. HTC is aware of that. It's best to send them directly to HTC.
I put back the original RUU as I have been one of the first customers to have the phone and there were no others floating around.
Clove clearly said that it's not DOA but still they also say that HTC refuses to repair the phone.
How can I cope with their refusal?
Threaten them (Clove preferably) with legal action. If they don't play ball, take them to court. Over in the UK and Ireland there's a small claims court that allows you to take retailers to court for a small fee (With no need for a solicitor).
There's no such thing as "warranty invalidation" when it comes to manufacturer defects. The phone is less than six months month, unless they can prove that your "illegal software" (Ask them to explain what they mean by illegal) caused the fault, they are obliged to repair/replace/refund your phone. It doesn't matter what HTC says. It's a manufacturing defect and Clove are obliged to sort it out for you. If HTC won't cooperate with Clove, that's Clove's problem, not yours.
Do not back down and don't allow HTC or Clove to BS you. If they don't know consumer law yet, now is the time to teach it to them.
ninja.rogue said:
I put back the original RUU as I have been one of the first customers to have the phone and there were no others floating around.
Clove clearly said that it's not DOA but still they also say that HTC refuses to repair the phone.
How can I cope with their refusal?
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Click to collapse
Don't know if it's the same for italy but in German we send HTCs to Arvato (direct HTC repair partner)
EddyOS said:
But a hardware fault is nothing to do with the ROM you have on it. Clove are being very harsh about it
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Obviously, but that's how this stuff usually works. They find a way to make a profit, they go for it.
It's like bringing your car to a garage for a check-up. All of a sudden they find a bunch of stuff that's 'wrong' with your car..
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
The HTC service centre charge £23.70 for the handset to be released and returned to us. Like with the repair quotation we will need to charge £24 for the handset to be returned to you.
Are they for real? That sounds to me like a ransom demand!
Sent from my GT-I9100 using xda premium
HTC say that in their official literature
Pakr said:
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
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Click to collapse
My guess is they're concerned with people damaging their hardware by using unauthorized software that may alter the clock speeds on cpu, gpu or memory. It is more of a cover their own ass sort of thing, otherwise people who overheat their phones via overclocking could bring their phone in and say it was defective when their screen acts up due to the components near the screen becoming too hot.
I know there are legitimate screen defect happening with the HOX, just pointing this out as a general example for why they react this way to non-stock/oem firmware, etc.
I agree with the previous comments, try contacting HTC directly regarding these defects.
I think the title of this thread is very misleading. They clearly state in their reply that if you had just unlocked it then relocked it then the warranty would still be valid (in their eyes!). Change the thread title to say 'do not unlock and flash a custom rom........'
On the main issue of the thread, take the fight to them, they're obviously trying to pull a fast one!
There's absolutely no need to contact HTC. Clove are the ones responsible.
Any faults within six months are assumed to be manufacturer defects unless the retailer can prove the fault was caused by the customer. If they can't prove it, then the OP should be given a new phone.
This is one of the advantages of buying the phone from a carrier
I've had 4 swaps, all bootloader unlocks. I'd be surprised if the carrier even knew what and how to check, lol
Pakr said:
Why are they using the term illegal software?
Last time I checked there's nothing illegal about custom Roms.
Android is open source. (And the bootloader isn't supposed to be locked.)
Unauthorised maybe would have been a better term for them to use.
And why should the software matter when it is a hardware issue?
Skickat från min GT-I9000 via Tapatalk 2
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Click to collapse
Well, custom ROMs that have Sense are... let's say on the edge of the law (just to be politically correct on the forum). Sense is not open source, so distributing it as a part of a ROM that is not made or approved by HTC is a violation.
And bad software can cause hw damage. Take overclocking for example - the extra heat can cause all sorts of issues: CPU damage, battery damage and even screen damage both from the heat itself and from possible battery expansion inside the phone. So if you knowingly violate the warranty terms, you have to know that it may render your phone into a very, VERY expensive brick. And if you have issues with your phone, it's not very smart to void the warranty if you intend to send it back in the first place.
That said, why the company doesn't charge you for a two-way shipping of the phone when you send it is beyond me. Now it really feels like a ransom.
Sent from my HTC One X using xda premium
This is what is putting me off using HTCdev. They can use this as an excuse when they want and with ticking the disclaimer you have more or less said ok, even if its bull**** what they are saying. You only have to get an arseole at HTC to be the one that looks at your phone and this happens
OP: Have you tried doing an online chat with HTC or phoned them? Id leave Clove out of it because they wont fight your corner and HTC are giving them the excuse not to. Should be quicker leaving the middle man out.
Hey guys, do you think there will ever be a way of unlocking one x's bootloader without having to tell HTC you intend to do it? I presume that when you do so HTC automatically putts your device on a "rebel list" and if you ever need some official repair, they're gonna charge you extra. And I don't like that idea at all. Do you?
HTC have allowed people to unlock their phones but by doing so you essentially loose your warranty. By making you use their website to unlock, they know which phones have been unlocked and if your phone is returned for a software fault they can deny you a warranty claim.
At least they let you unlock in the first place! The choice is yours.
I do think that a work around will be found in time..
nimrod77 said:
HTC have allowed people to unlock their phones but by doing so you essentially loose your warranty. By making you use their website to unlock, they know which phones have been unlocked and if your phone is returned for a software fault they can deny you a warranty claim.
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Click to collapse
Yep, that's exactly what they did and I don't like it a smallest bit! I really miss the times of good old HSPL on my HD2. When something broke it took literally 5 minutes to put the phone back to stock and no one would be able to tell it ever was otherwise... I wonder what are the DFT guys doing these days!
Not correct so far you stay on original ROM but you can mabe get problem if you send phone for warranty claim with custom installed.
Lock bootloader and original ROM before you send it if needed
So you're saying that after I receive the unlock code from HTC they won't put my device into some badass database which later on they might use to disprove my (for example hardware fault) warranty claim?
Hi
I am opening a thread to gauge general consensus as to whether or not i should send my device to HTC for repair.
After reading all the horror stories regarding HTC customer support i am a bit reluctant to send my device for its NFC to be repaired. I have unlocked the bootloader, now, relocked, and was wondering if HTC will honor the repair as warranty or whether they will try and charge me?
I tried sorting it through Phones4u but they just kept forwarding me to HTC.
ideally an exchange would have been awesome but ive had the handset 3months.
has anybody had any dealings with HTC after relocking their device and did they charge for a fix?
Thanks
Drew071
HTC can see your phone was unlocked and will probably charge you to repair it.
I wanted to sent my old Sensation back to remove some dust under the screen and because the software had been altered they would reset it back to stock and charge me £100 for the privilege!!
Although their disclaimer states that "some of your warranty may be void" I think they would argue that NFC was damaged due to the use of Custom Software....
If they can get out of fixing it for free, they will!!
drew071 said:
Hi
I am opening a thread to gauge general consensus as to whether or not i should send my device to HTC for repair.
After reading all the horror stories regarding HTC customer support i am a bit reluctant to send my device for its NFC to be repaired. I have unlocked the bootloader, now, relocked, and was wondering if HTC will honor the repair as warranty or whether they will try and charge me?
I tried sorting it through Phones4u but they just kept forwarding me to HTC.
ideally an exchange would have been awesome but ive had the handset 3months.
has anybody had any dealings with HTC after relocking their device and did they charge for a fix?
Thanks
Drew071
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Click to collapse
What you should do is go back to Phones4U , quote the "Sales of Goods act" and point out that under that act they are responsible, especially for the first 6 months.
Read this
http://whatconsumer.co.uk/the-sale-of-goods-act/
and especially the next link which you can print and take along if they give you further hassle.
http://whatconsumer.co.uk/shops-responsibility/
The positive thing is that they are much more unlikely to check the bootloader as HTC.
Give them hell