Develop Bugs

Email received from HTC support

Hey everyone,
I went ahead and emailed HTC support asking about if there is plans to have our bootloader unlocked with a future software upgrade. I received a pretty canned response. Just thought I might share for those of you that don't have the time to email them yourselves.
Direct link to HTC email support added, please email them yourself!:
http://www.htc.com/us/support/e-mail
Dear Ryan, Thank you for registering your feedback in regards to HTC’s latest statement on bootloader policy. While the statement notes that locked bootloaders will not be occurring on future devices, the official policy is still being reviewed as it pertains to existing devices. Please keep an eye on www.htc.com and www.twitter.com/htc for the latest news.
Click to expand...
Click to collapse
Sent from my ADR6350 using XDA Premium App
Sent from my ADR6350 using XDA Premium App

We need more of these emails to HTC to go out. I hit their Facebook page, but now I will follow suit with you Ryan...

Question on unlocking bootloader for Droid Incredible II.
Hello HTC,
I currently own a Droid Incredible and am considering purchasing and Incredible II. I am waiting to hear if you will include a way to unlock the bootloader at some point. A statement from HTC will go a long way in helping me decide on my next phone purchase...
Sincerely,
Scott

romma1 said:
Question on unlocking bootloader for Droid Incredible II.
Hello HTC,
I currently own a Droid Incredible and am considering purchasing and Incredible II. I am waiting to hear if you will include a way to unlock the bootloader at some point. A statement from HTC will go a long way in helping me decide on my next phone purchase...
Sincerely,
Scott
Click to expand...
Click to collapse
Unfortunately HTC will see you as a potential customer of a future device in this case. They will likely push you to a device that will be unlocked rather than a device that likely will not be. I'm not saying don't try it, just that you should expect that kind of response.

Sent mine, i'll post the response when i recieve it.

Let's hope we can get something started here. Here's the direct link to the email support page to make it that much easier for those of you that haven't sent one yet. If everyone that viewed this thread sent an email, it will surely make some difference...? Maybe?
http://www.htc.com/us/support/e-mail
Sent from my ADR6350 using XDA Premium App

Why posting here in development?.
Thread moved.

Mr. Clown said:
Why posting here in development?.
Thread moved.
Click to expand...
Click to collapse
Because its the developers that need the bootloader unlocked. I thought I was making a contribution to the development of the phone.
Thanks.

They will likely push you to a device that will be unlocked rather than a device that likely will not be.
Click to expand...
Click to collapse
I did specifically state that I wanted the Dinc II.. We'll see. If anything, HTC that we mean business with all of their devices.

I put in my email that i hadn't yet upgraded but i would likely switch to a different brand because thunderbolt was too big for me.
Guess what i got back? The exact same email that you did, word for word.

I think that if you send them a email with the word bootloader in it, you will get the same response. I sent one earlier today and I also have the same reply, word for word.

I think if we keep asking them to make their policy retroactive for all previously locked phones, they might give an official statement that they're releasing the update for all the phones, similar to how the fans got them to stop locking the bootloader.

i got a response from HTC that appeared to be a little more personalized:
"At this point in time, we don't have any information on if and how existing locked bootloaders will be unlocked (although I, for one, will be surprized if we just leave them as-is)."
Take that for whatever it may be worth...

asmallmammal said:
i got a response from HTC that appeared to be a little more personalized:
"At this point in time, we don't have any information on if and how existing locked bootloaders will be unlocked (although I, for one, will be surprized if we just leave them as-is)."
Take that for whatever it may be worth...
Click to expand...
Click to collapse
I like your response best, mammal!
I would be surprised if they weren't working on it now. They did it for the sensation and the DInc2 was the phone that really started the natives grumbling, so... It's a race Between hackers and htc. I would love an official, safe unlock but...
~ sent from HTC DInc2 ~

So, what's the verdict. Did Big Red kick us to the curb?

We've been EOL for a few months but they did say the GB update would be coming... we saw that early build leak and then nothing.
Is the Droid Incredible the new Droid Eris?
I was hoping for some kind of update before they start releasing those fancy new Windows Phones and I bid adieu to Android. I'm thinking of just finally breaking down and rooting.
Where is the easiest, most straight forward instructions on how to root this puppy. A few ROMS look nice... I figure I might as well try them out.

http://unrevoked.com/ unrevoked is a one click solution for root. Just root. Try out some roms, make a backup of your stock rom if you're unhappy.

Root is the best thing you can ever do to this phone.
-Sent from my Droid Incredible-

Whether Big Red "kicked us out," I don't know, and honestly don't care because the Devs here "picked us up."
http://forum.xda-developers.com/forumdisplay.php?f=638

I've been runnin GB for almost a full year now XP
CM7 or MIUI .... all the time

Yeah. Never rely on a big company to provide timley, efficent, bloat free updates like xda.
ADR6300

It's Verizon people. If we ***** at HTC enough they'll cave but I can't write emails for everyone.
Dear XXXXXXXXX,
We are more than happy to be able to provide some clarity to the situation at hand.
Currently, our developers have to work with Verizon to determine when and if a ROM upgrade will be available. Unfortunately, there is no estimated time for availability of any ROM update. Please check the HTC America website for any software updates that may be released, http://www.htc.com/us. Just click on the support link then choose your device.
XXXXXXX, we do apologize for any inconvenience that this may cause.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number.
Sincerely,
Samantha

I only care because of source code & this is Verizon telling HTC not to update. It's fairly obvious that HTC had intentions of continued support.

Verizon has great coverage, but damn they suck at updates

Only thing we need is the damn kernel!
DINC+XDA=Crack

davwman said:
Only thing we need is the damn kernel!
DINC+XDA=Crack
Click to expand...
Click to collapse
This.
I know it can be hard for people to justify taking 5 minutes to write an email they think is pointless but I would like to encourage you all to. Verizon will not change their mind but maybe we can get HTC to continue support on their site. Gingerbread won't be a big deal I know but I'm worried about ice cream sandwich & compatibility with our current resources.
You can contact HTC here: http://www.htc.com/us/support/e-mail
They got back to me in 2 days & I'm trying to keep the dialog open.

^^^Ill spam their mailbox everyday! any advice as to what to write?
DINC+XDA=Crack

davwman said:
^^^Ill spam their mailbox everyday! any advice as to what to write?
DINC+XDA=Crack
Click to expand...
Click to collapse
I dunno. I was polite but informed. I simply said that I knew they had plans for it & that older or similar hardware (desire, evo, etc) had received the update so I know it's not for a lack of compatibility or power. I also mentioned my displeasure at the fact that they would rather cater to Verizon than support current customers & they might want to take a page out of apples playbook in that regard.
Lastly I let them know that this would be remembered on my next purchase.
Above all be polite but informed.

Well I just finished my second reply. Basically restating previous points made in further detail but with an emphasis on the fact that apple can't sue them for emulating their politics free policy on supporting their current customers which is a major key to their success.
Once again I implore all of you to be the squeaky wheel. It worked for the desire community. So please people, lets demand some grease.

poontab said:
This.
I know it can be hard for people to justify taking 5 minutes to write an email they think is pointless but I would like to encourage you all to. Verizon will not change their mind but maybe we can get HTC to continue support on their site. Gingerbread won't be a big deal I know but I'm worried about ice cream sandwich & compatibility with our current resources.
You can contact HTC here: http://www.htc.com/us/support/e-mail
They got back to me in 2 days & I'm trying to keep the dialog open.
Click to expand...
Click to collapse
I just sent my second email to HTC.

Ppl still have unrooted Dinc's? Really? My incredible recommendation to you is to root it asap and install cyanogenmod 7.1. It'll Blow your mind!

m52 power! said:
Ppl still have unrooted Dinc's? Really? My incredible recommendation to you is to root it asap and install cyanogenmod 7.1. It'll Blow your mind!
Click to expand...
Click to collapse
We're not even talking about being rooted or not. We're talking about an update that should have been released already that will bring with it more fixes and other Rom components we need to keep development alive for our phone. I used to love CM but it definitely did not blow my mind, lol. Its just Android with another overlay.

Tv out and 720p camera don't exist in all the GB releases (customs or leak). It won't till the GB OTA or RUU is released, if ever.

I'll see if I can shoot em an email in the a.m. Wifi is spotty where I'm at currently.
Sent from my awesome sauce Incredible with some sweet Miui action

Visually, there's no difference between 2.2 and the leaked 2.3. If it's that big of a deal to you, root your **** and install the leaked 2.3. It runs fine.
If you want to get more out of your phone, go with CM7.

Unlock my WFS bootloader

Everyone that is still s-on goto this page http://htcdev.com/contact and write "Unlock my WFS bootloader" click send and repeat as many times as you can. Cant hurt to try seeing how they are taking their sweet time with the upgrade.

Done.
Now up to others. This is the only way.
Facebook page isn't a great succes.
Really hope in the end of the month cyanogenmod 7 full working (camera, ...) for free on my phone.

Been there, done that and just did it again....
It's about time that something should start happening.

Boo HTCDEV if you're reading this, booo

If there is enough driving force then maybe we have a chance. A handful of users will not be sufficient, we need enough people for HTCDEV to notice that there is a large enough userbase to warrant them developing the unlock for the phone.
At the moment there simply isn't enough people.

imlgl said:
If there is enough driving force then maybe we have a chance. A handful of users will not be sufficient, we need enough people for HTCDEV to notice that there is a large enough userbase to warrant them developing the unlock for the phone.
At the moment there simply isn't enough people.
Click to expand...
Click to collapse
I think so too but they probably already have developed the unlock and there's a fat guy in a smelly Big Android BBQ t-shirt sitting at the HTC HQ with a small red button next to his hand. All he has to do is press it and we all get the update, but no. He's sitting there reading these forums sniggering to himself with a fat cigar in his mouth because he's enjoying watching us all suffer at 600mhz.

*se-nsei. said:
I think so too but they probably already have developed the unlock and there's a fat guy in a smelly Big Android BBQ t-shirt sitting at the HTC HQ with a small red button next to his hand. All he has to do is press it and we all get the update, but no. He's sitting there reading these forums sniggering to himself with a fat cigar in his mouth because he's enjoying watching us all suffer at 600mhz.
Click to expand...
Click to collapse
That's probably true, I'm just waiting for the overclock kernal haha. My WFS is already rooted so means nothing to me, but would like the scene get more popular

haha lol lets send more messagea and make him angry, then he must press that red button!!

*se-nsei. said:
I think so too but they probably already have developed the unlock and there's a fat guy in a smelly Big Android BBQ t-shirt sitting at the HTC HQ with a small red button next to his hand. All he has to do is press it and we all get the update, but no. He's sitting there reading these forums sniggering to himself with a fat cigar in his mouth because he's enjoying watching us all suffer at 600mhz.
Click to expand...
Click to collapse
Yep thats all I want is the o/c and get rid of crapware.... oh well back to spamming the HTCDevs site.

+1 i want to do some modifications but my sec its s-on aaaaaarrgg.... I send the all the days one mail htc requesting it
Sent from my HTC Wildfire S A510e using xda premium

*se-nsei. said:
I think so too but they probably already have developed the unlock and there's a fat guy in a smelly Big Android BBQ t-shirt sitting at the HTC HQ with a small red button next to his hand. All he has to do is press it and we all get the update, but no. He's sitting there reading these forums sniggering to himself with a fat cigar in his mouth because he's enjoying watching us all suffer at 600mhz.
Click to expand...
Click to collapse
got to the site and sent the message. hope the fat guy hears.

We may have a chance!
Look what HTC India sent me:
Dear Pushkar Kurhekar,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service...............................................................In this regard we would like to intimate you that we are currently developing new boot loader unlocked software for your phone. HTC is still committed to allowing our customers to unlock the boot loaders if they wish, however we are still implementing the policy and many updates were already finalized prior to our change in policy. We apologize for the inconvenience, but be assured that we are working on a solution for our customers and our commitment has not changed. Please stay tuned to our official channels for ongoing updates on how we will be implementing this policy. Thank you for your patience.
/lies?

Send their reply to HTCDev

I already have a magic but today I got a wfs from work, big disapointment to see it's s-on and not much can be done about it
Even the people that are already s-off should bug htcdev with this question, the sooner our devices get the bootloader unlocked the sooner the wfs scene will grow!

SomeDudeOnTheNet said:
Look what HTC India sent me:
Dear Pushkar Kurhekar,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service...............................................................In this regard we would like to intimate you that we are currently developing new boot loader unlocked software for your phone. HTC is still committed to allowing our customers to unlock the boot loaders if they wish, however we are still implementing the policy and many updates were already finalized prior to our change in policy. We apologize for the inconvenience, but be assured that we are working on a solution for our customers and our commitment has not changed. Please stay tuned to our official channels for ongoing updates on how we will be implementing this policy. Thank you for your patience.
/lies?
Click to expand...
Click to collapse
Maybe we are wrong the fat guy is probably flustering away in his office trying to crack the wildfire S for HTC themselves but can't find a way. Thinking "no wonder AlphaRevX gave up". haha

*se-nsei. said:
Maybe we are wrong the fat guy is probably flustering away in his office trying to crack the wildfire S for HTC themselves but can't find a way. Thinking "no wonder AlphaRevX gave up". haha
Click to expand...
Click to collapse
Or he lost the remote whilst at the XDA BBQ.

Request done on htcdev ! Hope they will listen to us and update soon for our little phone to be on the frontline !

I sent HTC a complaint with customer service.
And all they replied was..
Dear -- --,
Thank you for contacting HTC
We thank you for your interest in unlocking your HTC Wildfire S but do not have information on when updates are released or which devices will be updated
We currently don’t have information regarding which phones will be unlocked beside the HTC Sensation. For this reason I would suggest you to follow our official website and social media networks for further announcements about which phones will be boot loader unlocked.
Click to expand...
Click to collapse
....

I sent an complaint too.
Hope they will listen to us.

God this is taking too long..

Attention any needy dev....

I have a scratched up Wildfire S that I am willing to donate for someone to figure out how to get s-off without a clip. PM if your intereseted. I'll even ship.
You MUST show proof that you are compitent to try this and not just wanting the phone. US shipping only. Anyone else out there that wants it if a dev isn't interested I'll trade it for a Best Buy gift card valued at $50 and its yours.
I am not trying to sell this (thats what the Marketplace is for...) but I don't want someone triksy just trying to grab a free phone. If you know someone who is working on this, PM and I'll see if they want it.
PM though, would really like to donate this to the "Cause."
L8r,

You are best off contacting Alpharevx team and asking them if they would be willing to work on it. They are the only team dedicated to unlocking the new phones with S-on security.

but unlock it via xtc clip in a shop is not a very big problem...
i´ve unlocked the WFS of my wife with 10€... in a mobile shop..
maybe i´m mistaken but alpharevx reussed to do it...

Alpharev couldn't unlock it. So they stopped trying.

grhand82 said:
I have a scratched up Wildfire S that I am willing to donate for someone to figure out how to get s-off without a clip. PM if your intereseted. I'll even ship.
You MUST show proof that you are compitent to try this and not just wanting the phone. US shipping only. Anyone else out there that wants it if a dev isn't interested I'll trade it for a Best Buy gift card valued at $50 and its yours.
I am not trying to sell this (thats what the Marketplace is for...) but I don't want someone triksy just trying to grab a free phone. If you know someone who is working on this, PM and I'll see if they want it.
PM though, would really like to donate this to the "Cause."
L8r,
Click to expand...
Click to collapse
If you unlock it yourself with XTC clip and then maybe donate it to an established developer on this forum so they can join in the development of CM7, MIUI etc.

He want's to donate it locked so that someone could work on cracking the S-on issue. If this issue is sorted then the floodgates are open to everybody, not just one guy that can work on ROMS for a small amount of people.

imlgl said:
He want's to donate it locked so that someone could work on cracking the S-on issue. If this issue is sorted then the floodgates are open to everybody, not just one guy that can work on ROMS for a small amount of people.
Click to expand...
Click to collapse
true... I guess. But if AlpharevX couldn't do it..
damn you HTCdev.

*se-nsei. said:
true... I guess. But if AlpharevX couldn't do it..
damn you HTCdev.
Click to expand...
Click to collapse
They barely even tried. If they really want to unlock it then they would.

Maybe HTC put a special lock on the wildfire s that hackers couldn't unlock it. Or wildfire s is a special cases phone that even devs couldn't see it like it never existed.
EDIT: there fumble is that they don't have this phone that's why they do not care about it. Also ROM Manager wildfire s in not in the list.

Very sad indeed!
Sent from my Desire HD using xda premium

jikantaru said:
Maybe HTC put a special lock on the wildfire s that hackers couldn't unlock it. Or wildfire s is a special cases phone that even devs couldn't see it like it never existed.
EDIT: there fumble is that they don't have this phone that's why they do not care about it. Also ROM Manager wildfire s in not in the list.
Click to expand...
Click to collapse
Old hardware and other stuff, that's why Alpharev couldn't unlock it.

This made me feel a lil better about our device http:// forum.xda-developers.com/showpost.php?p=18343570&postcount=12
I think the people at HTC know how great this phone is and could be, and don't want it to over shadow their new devices coming out. I don't see the upgrade coming any time this year being so close to the major shopping holidays.
1 more thing, wouldn't it be special if the upgrade came with root access, I mean why just unlock boot loader. They say the reason their not locking boot loaders anymore is for development purposes.

that's their standard answer. already seen it elsewhere. don't expect too much.

Just pmed the op I think I'm might have found something just hope the op still has the phone and accepts to post it to northern Ireland if anyone else is willing to donate a wfs please sent me a pm I will return your handset once I'm finished.
Sent from my GT540 using xda premium

I would Eoghan only I'm already s-off and rooted....

meanmug said:
This made me feel a lil better about our device http:// forum.xda-developers.com/showpost.php?p=18343570&postcount=12
I think the people at HTC know how great this phone is and could be, and don't want it to over shadow their new devices coming out. I don't see the upgrade coming any time this year being so close to the major shopping holidays.
1 more thing, wouldn't it be special if the upgrade came with root access, I mean why just unlock boot loader. They say the reason their not locking boot loaders anymore is for development purposes.
Click to expand...
Click to collapse
Made me feel a little better too. But, i don't think they will unlock the bootloader. If they really wanted to, they would've done it AGES ago. Get my point?
Sent from my HTC Wildfire S A510e using XDA App

3 little things to keep the Wildfire S alive and current...

We need three little things to keep the development and forum for the Wildfire S alive:
1/ Stop obsessing over HTC's unlocked bootloader. We need FULL S-OFF and SIM card unlocking. HTC doesn't care. Repeat after me...HTC Doesn't care.
2/ Shake out your pockets if you can and get your devices XTC-Clipped. For the cost of it vs the effort put into trying to get around it. We need a bunch of S-OFF'd phones and developers to not be relegated to the boneyard. If software S-OFF is possible that will be awesome but in the mean while check the thread about local clippers to hopefully find someone close to you where you can go and get it done.
3/Focus on what we CAN change soonest. Getting back on the main forums. This is the most likely thing to happen with the least effort to keep us current and visible to other WFS users and developers looking for a home.
So get through wasting time on item 1, spend some money on item 2 or chip into the dev process and let's all work on petitioning for item 3.
So check out the threads in my signature and find your local XTC Clip owner and let's get this forum moving.
Thanks to all those still making development efforts and efforts to raise awareness of this great little phone that could.
Cheers.
B

FYI,the only reason I can't buy an xtc-clip is that I can't afford it, and no shopkeeper even knows what an xtc-clip is!!!It costs around 7000 rupees in India(that a heck lot costly for a 16 year old with a monthly allowance of 500 rupees). I am trying to get it from some guys at XDA but noone is replying to PM'S......Not everyone is lucky in finding or getting an S-OFF.......

csoulr666 said:
FYI,the only reason I can't buy an xtc-clip is that I can't afford it, and no shopkeeper even knows what an xtc-clip is!!!It costs around 7000 rupees in India(that a heck lot costly for a 16 year old with a monthly allowance of 500 rupees). I am trying to get it from some guys at XDA but noone is replying to PM'S......Not everyone is lucky in finding or getting an S-OFF.......
Click to expand...
Click to collapse
Understandable.
Doesn't change the fact that focusing on our own solution will likely pay more dividends then waiting for an unmotivated HTC to do something.
Software S-OFF is in the list. Beg, borrowing, or stealing an XTC clip is in the list.
Group buying of one is in there too.
Essentially anything to get S-OFF users and Dev's to fan the fire under the Wildfire S
Regards,
DS

Agree with csoulr666 on this one. The XTC clip isn't a viable option for many of us. It's way too heavily priced for many of us (about 20% of the cost of the phone itself) and plus, it's not easily available in many countries like India. In fact, people don't know what an XTC clip is!
I'd like to believe in Group buys and campaigns but they don't always work as intended, do they?

hardikrajgor123 said:
Agree with csoulr666 on this one. The XTC clip isn't a viable option for many of us. It's way too heavily priced for many of us (about 20% of the cost of the phone itself) and plus, it's not easily available in many countries like India. In fact, people don't know what an XTC clip is!
I'd like to believe in Group buys and campaigns but they don't always work as intended, do they?
Click to expand...
Click to collapse
So it won't work for everyone but there are plenty of people who it will. It's about raising awareness that that thread and the option to go to someone local like myself exists.
My offer to clip phones for anyone on this forum still stands. I want to see things move forward for us.
Maybe first thing is to get us back on the main forum page now that we have CM7.2 with 9.0 on it's way.

People should research before purchasing the phone then. Gotta understand the risks and what is available before purchasing.

awareness
In all honesty alquez has pretty much put the WFS on the map; no disrespect to any other developers. Having:
a viable [yet unofficial] build of cwm
a viable [yet unofficial] build of cm7
This will, if it has not already, get the attention of some heavyweight devs.
Perhaps they will review and brand it official; perhaps we go on making unofficial stuff until someone notices. I just have to give him a huge thumbs up though when it comes to recognition of our phone model.
Rob

Yeah Alquez is king of wildfire s definetely He is doing so much for wilfire s community...

http://forum.xda-developers.com/showthread.php?p=20051740
That's the tut I used to get s-off on my phone worked great
Sent From My Us Cellular HTC Wildfire S With xda Premium app

PoGoP said:
http://forum.xda-developers.com/showthread.php?p=20051740
That's the tut I used to get s-off on my phone worked great
Click to expand...
Click to collapse
Good for you.
But we all now that that is possible for CDMA device for some time,so you did not said nothing new.

No.12 said:
Good for you.
But we all now that that is possible for CDMA device for some time,so you did not said nothing new.
Click to expand...
Click to collapse
Wound + Salt = Ouch
We really do need a sub forum for all these S-off threads...

Sorry. From the stuff I read on here I had not seen anything about anyone else on us cellular getting s-off. Only stuff I found was about virgin Mobil phone. So again I am sorry for repeating a known fact
I am still kinda new to this
Sent From My Us Cellular HTC Wildfire S With Pda Premium app

PoGoP said:
Sorry. From the stuff I read on here I had not seen anything about anyone else on us cellular getting s-off. Only stuff I found was about virgin Mobil phone. So again I am sorry for repeating a known fact
I am still kinda new to this
Sent From My Us Cellular HTC Wildfire S With Pda Premium app
Click to expand...
Click to collapse
If your phone is a510c, you can s-off it by the method used by virgin mobile users..