Delete
They're super fast at the moment. I sent a desire (required a new motherboard and lcd) on Thursday last week and got it back Tuesday.
You'll need to send the paperwork they email to you and your phone with all covers, battery, sd and sim cards removed. My experience with the UK repair centre has been generally very good and I've used it for about 12 different phones.
The HTC UK number is
08458 900 079
Sent from my Motorola Startac running Atari 2600 software!
Sounds great!
Do I need proof of purchase, since I've misplaced that and have little hope in finding it?
Probably not. Don't mention it if they don't.
Sent from my Motorola Startac running Atari 2600 software!
Did you have to send a proof of purchase with your phones?
I usually did but a couple times I didn't and nothing was mentioned. If you can send it then do but without you'll probably be ok.
Sent from my Motorola Startac running Atari 2600 software!
When I phoned the asked for proof of purchase for the handset. It was actually my friends phone I was repairing and I just told him to send me a screenshot of the Paypal transaction. Everything went smoothly even though the proof of purchase had somebody elses details on it lol
They collected it on a Monday and I got it back on the Thursday.
Mine was a transaction done over XDA, so I'll try what raze599 suggested .
I noticed my Orange branded sim card cover doesn't fit perfectly .
Thanks guys for helping.
Hi, I have multiple dead pixels and will need to get it repaired, will I need to return it to stock eg hboot, CID etc. I got mine new and sealed from Ebay will this effect my chances of a repair under warranty as its not a official reseller.
If you're in the UK you'll be fine. Send in your paypal receipt. I've done it lots of times. You'll need to be unrooted stock hboot.
Sent from my Motorola Startac running Atari 2600 software!
Good luck.
HTC repair centre and HTC themselves are a complete and utter shambles. You might get it sorted in a few days or you could have no phone for 2 months......toss a coin, close your eyes, and hope for the best!
They went through a bad patch aboot two months ago but they're pretty sorted now. I've sent aboot twenty blowers back for repair with the UK service centre so I know what I'm talking aboot.
Sent from my Motorola Startac running Atari 2600 software!
Well called HTC yesterday, they are picking it up Monday. I wasn't asked to provide proof of purchase by the representative but the documentation that was sent to my email requires that I send Proof of purchase along with a document I must sign.
I bought my Desire HD of Ebay sealed and new however as this is not recognised as a official reseller the warranty is a grey area some people are being given repairs.
Just send it without the receipt. You'll be fine. I do it all the time.
Sent from my Motorola Startac running Atari 2600 software!
My friends phone was used from eBay. We just provided the paypal transaction screenshot and all was well.
I took a screenshot of the paypal transaction so will have to wait and see i will report back whether they repair it or not for future reference.
1.u just need the bill
2.depends on the problm...my friend got his touch changed in warranty ...took them 15 minutes!!!
Related
Hi
I ordered mine from Clove few days back, but yesterday luckily I got Desire on PAYG from Carphone Warehouse... So today I called Clove 2 cancel my contract, I just asked Sale Person that when r u guys getting ur stock now as CPW have unlocked stock? He said HTC will (directly) send them a bigger stock from mid-next-week...
And also he went on 2 say that Clove have been told from HTC that the unlocked stock from CPW have some software problem AND ANY ONE WHO GOT DESIRE FROM THEM MAY HAVE 2 RETURN IT BACK 2 THEM 2 B REPLACED WITH THE NEW DESIRE (which HTC will send them mid-next-week)...
I am worried 2 hear that because mine is PAYG on Orange from CPW & the CPW person said that Orange don't have phones return policy... So if this is true,,, are we (unlocked desire owners) in trouble???
K7
K 7 said:
Hi
I ordered mine from Clove few days back, but yesterday luckily I got Desire on PAYG from Carphone Warehouse... So today I called Clove 2 cancel my contract, I just asked Sale Person that when r u guys getting ur stock now as CPW have unlocked stock? He said HTC will (directly) send them a bigger stock from mid-next-week...
And also he went on 2 say that Clove have been told from HTC that the unlocked stock from CPW have some software problem AND ANY ONE WHO GOT DESIRE FROM THEM MAY HAVE 2 RETURN IT BACK 2 THEM 2 B REPLACED WITH THE NEW DESIRE (which HTC will send them mid-next-week)...
I am worried 2 hear that because mine is PAYG on Orange from CPW & the CPW person said that Orange don't have phones return policy... So if this is true,,, are we (unlocked desire owners) in trouble???
K7
Click to expand...
Click to collapse
worst case scenario they will flash the newer ROM to your desire, IMO (that is if there is anything wrong with it)
Mine works fine
Could be a bit of doublespeak from Clove, as they and other online sellers appear to be losing money hand over fist as people cancel their pre-orders and go to....yep, you guessed it, CPW! I'll worry when a bug is identified and appeares on my phone...
If there is a software fault then it would be fixed by an OTA update. Recall my arse.
nubbin said:
Mine works fine
Could be a bit of doublespeak from Clove, as they and other online sellers appear to be losing money hand over fist as people cancel their pre-orders and go to....yep, you guessed it, CPW! I'll worry when a bug is identified and appeares on my phone...
Click to expand...
Click to collapse
Yea... quite agree-able point here. If HTC told them that CPW stock had some software issues they would definitely have told CPW 2 stop selling their current stock and wait 4 new stock from them 2 arrive (as selling problematic phones will harm HTC's name)....my point of view...
K 7 said:
Yea... quite agree-able point here. If HTC told them that CPW stock had some software issues they would definitely have told CPW 2 stop selling their current stock and wait 4 new stock from them 2 arrive (as selling problematic phones will harm HTC's name)....my point of view...
Click to expand...
Click to collapse
How much are cpw selling them pay as you go for!?
Even if there was a fault, CPW as the seller would be obliged to rectify for you by either updating te ROM, or replacing.
we are protected, in the UK, by The Sale of Goods act 1979
Your Rights
If you have bought goods you have a right to expect that they should be as described, fit for purpose and of satisfactory quality:
* ‘As described’ means that it should correspond to any description given about the goods such as the quantity, colour, measurements etc. These descriptions may be verbal statements about the goods, statements in the brochure, on a shelf edge or even on the box.
* Goods are of ‘Satisfactory quality’ if they reach the standard a reasonable person would expect taking into account the price and any description.
- The law says that goods that are of satisfactory quality are free from minor defects, have good appearance and finish and are durable, safe and fit for all the purposes for which such goods are commonly supplied.
* In addition to being fit for their every day purpose goods should be fit for any specific purpose you agreed with the seller at the time of sale [for example, if you specifically asked for a printer that was compatible with your computer]
If your goods are not satisfactory you may be able to make a claim for up to 6 years in England and Wales and 5 years in Scotland after the purchase of your goods, for a refund, repair or replacement.
Click to expand...
Click to collapse
Mine arrived from CPW on Monday and I have only experienced issues with mobile network access.
Neither my old Vodafone nor my new T-Mobile SIMs can connect to 3G/HSDPA using any of the APN configurations pre-configured on the phone.
I have successfully got the Vodafone one working using settings from the internet, but am still to find working one for T-Mobile.
Another thing I noticed that was wrong was that when I selected T-Mobile in the setup wizard, a Virgin Mobile scene was added with the web browser home-page set to Virgin.
I am hoping that the replacement firmware will fix this but I will hang on to the phone and flash it myself when it becomes available.
Edd.
HA!
If there was really a problem it is likely HTC would have made it known to everyone, most likely it is a software issue, I don't think I've heard of HTC having bad hardware batches like Nokia so we should all be fine.
Coatezy said:
How much are cpw selling them pay as you go for!?
Click to expand...
Click to collapse
£399.99 + £10 topup = £410/-
Bull sh*t clame from Clove to put peoples off from CPW thats all.
Are the handsets from CPW network locked?
No! They use the same phones on any contract or PAYG or simfree sale.
When i first boo the phone it shows the update icon so i think it did an OTA update so if there was any problems it should be fixed
ok thanks, just a couple more questions;
Any network branding in the OS?
Is the software the pre-release software like on the t-mobile handsets?
Same 2 year warranty from HTC like when purchasing from Handtec?
AFAIK there has not been an OTA update released yet.
mhewitson said:
AFAIK there has not been an OTA update released yet.
Click to expand...
Click to collapse
I was wondering about that, handful number of members mentioned that, i did not know that Android handles this kind of thing (OTA Updates), does it?
s4vva said:
ok thanks, just a couple more questions;
Any network branding in the OS?
Is the software the pre-release software like on the t-mobile handsets?
Same 2 year warranty from HTC like when purchasing from Handtec?
Click to expand...
Click to collapse
No network branding at all
Not pre release software afaik
All HTC handsets have a 2 year warranty
LittleMiss27 said:
No network branding at all
Not pre release software afaik
All HTC handsets have a 2 year warranty
Click to expand...
Click to collapse
Thank you, cancelling my handtec order and on my way to cpw! (not in that order).
edit: just noticed it's the brown one, think I would rather wait for my graphite one from handtec.
s4vva said:
edit: just noticed it's the brown one, think I would rather wait for my graphite one from handtec.
Click to expand...
Click to collapse
Check this out to confirm, but I'm pretty sure that graphite == brown in this case.
I'm looking to purchase the Galaxy Nexus GSM, and I am located in the USA. A few different places have it for ~$450, and I am trying to find the best place to purchase it from.
http://www.amazon.com/Samsung-I9250...F01A/ref=sr_1_1?ie=UTF8&qid=1335213120&sr=8-1
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176322
For anyone else that purchased it in the USA, what do you recommend? I have read of issues with fake ESNs, and I thought I read that there were different versions of the actual device (Japanese version, etc). Any major things to watch out for? Where did you purchase from, and did you have any issues?
Update - Responses from Amazon Sellers:
Global Mobiles:
the Samsung I9250 Nexus comes with a return policy of 30 days and 2 years manufacturers warranty in Europe. You can claim the warranty by yourself at Samsung Europe or ship the phone in case of a warranty to our office in Germany, where our technicians will handle the claim for you and send the phone back in the US after the repair.
And its EU stock. The warranty is valid in all EU countries, not limited to one.
Click to expand...
Click to collapse
abe-123:
This is not the Japanese version. Warranty is available, you can return to Samsung directly to get warranty service.
Click to expand...
Click to collapse
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
pwiiiiiiiiiich said:
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
Click to expand...
Click to collapse
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Amazon for sure.. Next day shipping.. got it in the morning.. had to pay $26 for it tho -_-
Got mine from Negri Electronics. Been great.
xur17 said:
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Click to expand...
Click to collapse
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
YoungAceAtlanta said:
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
Click to expand...
Click to collapse
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
xur17 said:
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
Click to expand...
Click to collapse
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
Click to expand...
Click to collapse
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
I got the $450 Newegg phone. It turned out to be a Docomo SC-04D, made in Korea, 12/2011. I have had zero problems with it. I immediately flashed yajku IMM76D and went on my way. No problems with the IMEI, it matches the one printed on the box. If the NTT battery cover bugs you, there are stock battery doors available from any number of sources.
Expansys dropped the price down to $469.99. Good deal, especially with all the warranty and repair service they assist with.
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
BrianDigital said:
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
Click to expand...
Click to collapse
That would be greatly appreciated - I'm kind of stalling at this point as I have a busy week of school to get through, and don't need a new toy to play with. I'm leaning towards Amazon as I have a bunch of gift cards that I need to spend.
martonikaj said:
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
Click to expand...
Click to collapse
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
lazaro17 said:
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
You have a lot of faith in your phone. My Nexus S screen went bad 6 months into owning it. If it wasn't for the warranty it would have been an expensive repair.
Also keep in mind that with a voided warranty (buying anywhere but Nergri or Expansys) Samsung will not fix your phone even if you pay them, because it is grey market. A few unfortunate people on XDA learned that the hard way.
Sent from my Galaxy Nexus
lazaro17 said:
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, 20 $ didnt sound like a huge difference so i didnt suspect at the time, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Chad_Petree said:
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
You should be covered by the Amazon A-to-Z guarantee if it is refurbished or anything. If you have any problems, I recommend talking to Amazon customer service. They tend to be pretty good about stuff like this.
Would the warranty start working in the US if Samsung starts selling the gsm Galaxy Nexus here, or do they somehow know that it was imported and not allow people to send it in for warranty repairs?
lazaro17 said:
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Did you have to give the phone back? The phone will be shipped to my country so its almost impossible for me to return it
Sent from my GT-I9100 using Tapatalk 2
I would get it from the Amazon link and make sure the one you buy is the one that is fulfilled by Amazon.
I purchased one from ebay and ended up getting the NTT Docomo version with a horrible screen with all kinds of banding.
I then purchased one from Amazon (same link) and got a regular (UK?) version, with a much better screen.
I will be returning the ebay one.
Both arrived with the Samsung seals broken (probably because they had to be unlocked)? But they were pretty much brand new in condition.
Good luck!
Just got an email from HTC for a free case with preorder. I guess their sending them out if you sign up for the phone trade in.
Sent from my Motorola Startac
I got it too but you have to pre-order from the HTC website and I had allready ordered from Sprint directly. I guess I could cancel my order with sprint and place it with HTC.
When you click the preorder it takes you to your carrier or choice. You enter your code on the carrier website . I ordered over the phone today and missed out on this and the media link
Sent from my Motorola Startac
How's everybody doing?
I'm looking to order an unlocked Z1 Compact either tonight or tomorrow and am wondering the best and most reliable sites to purchase from?
Also, I imagine I lose the Sony warranty with an unlocked Compact because it's not available in the US market right?
Is it a wise idea to buy a SquareSoft 2 year warranty from Ebay or Amazon? I've been trying to research them and am getting mixed results including a lot of complaints of them scamming and semi-scamming on claim attempts, but often the bad reviews and experiences are the loudest and most glaring.
Anybody have experience with any of the following re-sellers?
Negri Electronics
Wireless Everything(through Amazon)
Cells4U
Techno Trading House(through Ebay)
Never-MSRP(through Ebay)
Open to other suggestions of well of course, but I really need to get this in by say Monday, so not looking for any super long wait international shippers unless the price and reliability of the seller was superb, but even then any issues probably mean international return shipping on my dime so I'm a little sketchy on those options.
Sony won't sell them direct to US customers...
Thanks in advance guys, really excited to get this phone!
Expansys USA
Hands down the best site for us customers ...
I got 4 phones from them and all came in sealed
Box all accessories and US wall adapter....
I got mine from Amazon.com, seller My-Wish-List. No complaints. Not sure on warranty but I wouldn't expect much from Sony even if bought legitimately. I was counting on Amazon.com to back me up if the phone was DOA.
Sent from my D5503 using xda app-developers app
No doubt, hands down the best I've purchased from is Clove. I have purchased two phones from them, the first needed some repair, and they were very good about facilitating the process and getting it back to me. No need to look elsewhere.
Hi, here in Singapore,it actually sells for about 500USD so i would consider it a good bargain.
Thanks everybody. I ordered the phone about a half hour ago from Amazon, went with Wireless Everything.
Ordered a case, some tempered glass screen protectors and a cheap rubber case.
Think I might wind up with a Devil Case once they drop them for the Compact if it will fit over the screen protector.
Really excited to get this, I'm coming from a REALLY old phone that had died and came back to life so many times it was basically a zombie.
Cliff Clavin said:
Thanks everybody. I ordered the phone about a half hour ago from Amazon, went with Wireless Everything.
Ordered a case, some tempered glass screen protectors and a cheap rubber case.
Think I might wind up with a Devil Case once they drop them for the Compact if it will fit over the screen protector.
Really excited to get this, I'm coming from a REALLY old phone that had died and came back to life so many times it was basically a zombie.
Click to expand...
Click to collapse
Good luck. You're going to love this phone. I have nothing but good to say about it. (except I see it's about $20 less now than when I ordered it)
What carrier are you on? I'm on T-Mobile and both H+ and LTE work perfectly.
camaro322hp said:
Good luck. You're going to love this phone. I have nothing but good to say about it. (except I see it's about $20 less now than when I ordered it)
What carrier are you on? I'm on T-Mobile and both H+ and LTE work perfectly.
Click to expand...
Click to collapse
I am also on T-Mobile. Been using a HTC G2 that was almost 4 years old before it perma-bricked about 2 weeks ago and have been using a BB Bold borrowed from a friend since then while I've been deciding what phone to go with and from where.
I ordered from Expansys Canada but the phone shipped out the States. When it came the box had been opened and a charger adaptor was included. Maybe should have gone through Amazon. Phone is working well but had to manually put the Rogers Canada APN in. Great phone though.
Sent from my D5503 using Tapatalk
Cliff Clavin said:
Also, I imagine I lose the Sony warranty with an unlocked Compact because it's not available in the US market right?
Click to expand...
Click to collapse
For what it's worth I contacted USA xperia support and asked them about this. They said that it doesn't matter if the unit is not available to purchase in USA, and that I have a 1 year warranty on my phone that would be honored in a sony usa service center. I have my doubts about the quality of the service but it sounds like at least we're not stuck with no warranty at all.
Sent from my D5503
camaro322hp said:
For what it's worth I contacted USA xperia support and asked them about this. They said that it doesn't matter if the unit is not available to purchase in USA, and that I have a 1 year warranty on my phone that would be honored in a sony usa service center. I have my doubts about the quality of the service but it sounds like at least we're not stuck with no warranty at all.
Sent from my D5503
Click to expand...
Click to collapse
I have my Z1 compact in for repair at Sony, and they don't sell it in my country.
Sony said that they would repair it, but no guarantees on the turnaround time. It's usually 14 days. business days.
That's for phones that they repair all the time. They said that they may have to send the phone out to a diff repair center in another country.
I got a lemon where the Z1 would sometimes detected my sim, and sometimes not. Faulty sim card contacts in the phone or something like that.I'm chalking it up to bad luck.
Search with Google shopping
Sent from my D5503 using Tapatalk
I recently hardbricked my AT&T SGH-i747 by flashing and international 4.3 ROM. I tried the SD Card method spending almost 19 hours of trail and error before coming to grips with my brick.
I searched the internet for JTaggers and came across a few. Some for $50, some $45 but I knew there had to be a better deal out there.
So I stumble across an EBAY listing offering to JTag my device for $25 + $5.25 for shipping. Naturally hesitant I looked over his feedback and saw NOTHING BUT POSITIVE REVIEWS, especially when it comes to jtag.
I took a gamble, purchased the service monday 9/8. The seller received the device on Wednesday 9/10, communicated to me that the device was fix, unbricked and up and running with stock 4.3 software (which he installs at no extra charge, or you have the option the leave it in download mode). He also sent me 3 pictures of my device. One of the home screen, and 2 pics showing the android system installed & the current state of the device, my status was "Official".
The device was shipped out thursday (today 9/11) via usps 2 day priority mail and I should be expecting it tomorrow afternoon.
I HIGHLY recommend this guy!
SELLERS EBAY INFO
-payless_technology
Good to know, and the cheapest I've heard of yet!
Glad to hear you got it fixed!
Sent from my SAMSUNG-SGH-T999 using Tapatalk