[Q] Desire Z - no data or voice connection?? - G2 and Desire Z Q&A, Help & Troubleshooting

Hi all,
HEEEEEEEEEEEEEEEEEEEEEEEEEEELLLLLPPPPPPPPPPPPPPP!!!!
I recently acquired a Desire Z which I was told was 'locked' (to O2-UK) and 'blocked' (turned out the previous owner had got the pattern unlock wrong too many times and it was asking for Google account details). I did a factory reset and then put my T-Mobile UK SIM in the device, to confirmed it's locked status. I noticed that I got a GPRS connection, but no voice or 3G. I assumed this to be a symptom of the lock, as my original Desire came unlocked, so I thought nothing of it.
I used the gfree downgrading/unlocking/s-off/superCID rooting method as described in http://forum.xda-developers.com/wik...sion#Rooting_the_Vision_.28G2.2FDZ.29_and_DHD, verified with gfree_verify (all OK), and installed CM7.0.3...
Still no voice/3G! The handset still intermittently gives me GPRS, but there's no discernable rhyme or reason to how or when this happens. I've tried network auto-select and manually selecting, but get 'Unable to connect to this network at this time. Please try again later.' I also occasionally get something along the lines of 'This SIM cannot access the network selected' (I didn't keep a note of this error, so that's paraphrasing).
Tried a Vodafone UK contract SIM - this gives no connectivity at all and the same error messages as the T-Mobile SIM. I'm waiting for an O2 UK SIM from a friend tomorrow to test. Both SIMs are fine in my old Desire.
I've done everything I can think of - gone back to stock, S-ON, default recovery, basically got it back to pristine factory settings, different firmware/radio versions, and it's made no difference. I've looked through the threads at http://forum.xda-developers.com/showthread.php?t=835673 and http://forum.xda-developers.com/showthread.php?t=805024 as these seem to be addressing a similar issue, but my problem seems to be unique in that NOTHING seems to get me a GSM/3G connection. (I'm also not so hot at GSM interface programming... )
I've got the logcat output from device boot through to the appearance of the lockscreen; however it's too big for this post so it's at pastebin (probably complete overkill, but I don't konw what I'm looking for): http://pastebin.com/gn578Yfw
Any help will be massively appreciated, and thanked with beer where possible.
Finally - apologies for length, just want to make sure I've covered all that I've tried so far.
Thanks in advance,
Steve.

I think, that the previous owner, perhaps was not the previous owner. It's probably been stolen or found. the actual owner has notified his/her network (o2?) and have gotten the phone blocked. Nothing you can do i'm afraid, it will still work outside of the country.

Meh, you're absolutely right; CheckMEND and Mazuma have both confirmed today that it's blacklisted.
Rubbish. Still, that's what I get for buying a phone off gumtree and not asking the right questions, I guess.

Related

Debranded Desire won't connect to mobile operator

I bought a HTC Desire branded to Orange UK trough eBay when i was working there last month. The First thing i did was to debrand it using the 1.15.405.2 that i found on MoDaCa, and i bought a unlock key on eBay. This solution worked pretty well until the OTA update showed up, the i got the known WiFi issue. That was no biggie either, just installed the RUU of the 1.21.405.2 and the new Radio, and everything seemed to be perfect again
BUT THEN, two days ago, my phone suddenly lost it's connection to the my mobile operator . I tried to swap my sim card with another sim card, and the result was that my HTC Desire wouldn't get connection while my sim card worked well in the other phone. I also browsed trough my menus to try to find something that might be wrong, but no luck. If i tried to connect to my mobile operator manually, i got a message saying something like "SIM-card doesn't allow connection to this network".
Yesterday morning, i called HTC to try to find out if this might be a hw or sw malfunction, and he advertised me to do a factory settings restore and felt pretty confident that it only was the sw letting me down. I did as he suggested and boom, it worked...for about 5-6 hours, then it came back. As if that wasn't annoying enough, a factory settings restore didn't do the trick this time, and neither did a reflash with the goldcard. I even formated my mSD to be sure there wasn't any kind of virus on it.
So please, if anyone in here got a tip regarding sw, let me know. I'm helpless without my dear phone...
Hmmm this is my biggest concern... I'm just about to buy an ebay Orange Desire and flash it with a stock ROM and unlock it.... kinda worrying as I'm no Linux man really...
im not sure if its the same thing but i have lost conection to t mobile on my desire twice now. first time was fixed by re entering the apn. this time no change. the differance is mine is un branded. i also cant do mms any more.
Unbranded and debranded, same ****, isn't it? Niter means branded...
Seems like i'm not the only one with this problem: http://forum.vodafone.co.uk/topic/5...nt-re-connect/page__view__findpost__p__405655
Lots of Vodafone users in that forum has similar issues, but most of them seems to have a workaround by turn off the back on, or go by airplane mode to get signal back, tat doesn't work for me. I tried to flash my phone once more, but still no luck.
I'm considering a root operation and install android 2.2 aka froyo, but i'm not even sure if that is possible since i got the bootloader version 0.80...
ive just got mine working again by resting the apns to default.
mms still not working though. i hope its not a voda problem i just paid off t mobile a years contract to join voda due to terrible reception and crap tech support.
what is that, and how do you do it? I would guess that a reset to factory default and/or a complete reflash would take care of such, whatever it is...
Yep I was about to ask the same thing! what is it and how do you turn it on/off?
go to settings - wirless & networks - mobile networks - access point names - then press the menu key and hit reset to default.
hope this helps you
That did the same thing as a "reset to factory defaults", but still doesn't work
I've an unbranded unlocked desire on 3 UK with original firmware and mine does drop out occasionally but always comes back perhaps its a desire quirk !
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Sent via the XDA Tapatalk App
Suppose so, but unlike you and many others, mine doesn't come back I was hoping for a fix for this issue, but i'm afraid were talking about hw malfunction, let's hope i'm wrong...
Little update, just followed this guide, but that didn't change anything. As far as i know, i now got some kind of rooted version of HBOOT 0.75 and fw.ver. 1.15.405.4, dunno about radio version. But it also says that i'm not able to install a custom rom with this rooted version, but i might be able to completely root it now and then install a custom rom?
Yet another update, i did install the 2.2 Froyo following this guide, and unlike the HTC roms, this one indicates that i do have full/optimal connection to my mobile operator, but it still won't let me call, just replies with 'Mobile network not available'.
I kinda courages me to scream out loud ****!!! Yes, i mean it...
Feedback would be nice
Just a thought, may i be that the guy i bought the phone from could have reported it as stolen with the intention of getting an insurance fee? And as a result of that, my phone have been closed by the operator? Don't even know if they mind doing such across the border. So the question would be: Is there any way to find out if my phone has been remotely closed?
Call your carrier.... they will be able to tell you if the phone is connecting to the nextwork correctly... ask them if not... why not?
I second that suggestion, try calling your carrier. Also I have found that switching the internet on directly through settings rather than using the widgets solved my connection problem.
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Sent via the XDA Tapatalk App
Yep, i got contact with the seller from eBay, and he is very helpful, so he will do what he can while i will call my carrier first thing in the morning. Seems like there might be a glitch here, but i'll keep you updated on my progress.
argh, it seems like i wont get anywhere with my phone. I'm considering trying to change the IMEI, i know it's illegal, but i paid £360 for this device, and atm it's useless to me. If i only knew how tho change the imei, not exactly easy information to obtain, not even with google...
hulkhaugen said:
argh, it seems like i wont get anywhere with my phone. I'm considering trying to change the IMEI, i know it's illegal, but i paid £360 for this device, and atm it's useless to me. If i only knew how tho change the imei, not exactly easy information to obtain, not even with google...
Click to expand...
Click to collapse
So have you found out why your having problems?
ah, sorry, thought i already told u guys, lol. Well, for some reason the phone is IMEI locked. The seller says that he did call to lock a sim card when he lost his iphone, and it might be related since it's the sim that was suppose to be in my phone. however, i think he either claimed the phone stolen to commit insurance fraud, or it's simply stolen. Another thing i came across was that the operator might blacklist the phone if it's unlocked without their blessing, don't really know if they can do that.
Either way, the only way for me to make this phone work is to convince the police that it's not stolen (i need a recite for that which he won't provide me), or to change the imei code with my "awesome" hacking skills...

[Q] [help please] Your sim card does not allow connection...

Hi guys,
ok... I have an HTC desire... originally on Virgin Mobile and now unlocked. I'm an O2 customer...
I have rooted and installed the Leedroid rom... originally at version 1.8b. Everything was fine.... until I had a corruption on the SD card.... which I fixed when I got a second following a couple of days of "mounted read only." A day or so later, I lost connection to the O2 network and have been unable to regain it, despite several ROM (I'm now running Leedroid 1.9) and radio reflashes.
I still have access to wi-fi, gps etc.
I have tested my sim card in another phone (all ok) as well as other sim cards in my phone (doesn't work.) I have also swapped and tried another O2 sim.
The phone detects all the major networks... just won't let me connect.
The error message I get when trying to connect to a network manually is "your sim card does not allow a connection to this network"
I've obviously checked that the phone isn't IMEI blocked etc. I've also tried the sim unlock from the fastboot menu, the switching on and off of the radio, airplane mode... lots and lots of stuff.
I really am at my wits end with this issue. I love the desire... but it's obviously of no use to me without the phone element!!!
Can anyone please suggest something to solve this problem???? Could the corruption of the sd card have caused this in some way, despite several rom/radio reflashes since? I really want to stick with the desire, but at the moment I effectively have a £400 brick....
Thanks in advance for any help you might be able to provide.....
Shep
Firstly this is not a development issue, its a question.....
But anyway, when the phone is telling you that you cannot connect to the network is it allowing you to enter an unlock code at all? Or have you ever "unlocked" the phone in the past?
You're right Lenny... apologies for creating the thread in the wrong part of the forum.... perhaps a mod could move it....
Yes... the phone was unlocked from Virgin mobile prior to me buying it [from ebay.] I didn't perceive this to be an issue, given that I actually had connection to O2 for a day or two before losing it...
No... the phone/sim is not asking for a code when I attempt to connect.
Thanks,
Shep
shepscape said:
You're right Lenny... apologies for creating the thread in the wrong part of the forum....
Yes... the phone was unlocked from Virgin mobile prior to me buying it [from ebay.] I didn't perceive this to be an issue, given that I had connection to O2 for a day or two before losing it...
Thanks,
Shep
Click to expand...
Click to collapse
and did it stop letting you on randomly, or did you do something immediately before?
Nope... completely random. I was in a poor reception area and initially put it down to this... but then it never returned and I'm now back at home having had zero connection for a week.
I think that my repair of the SD card was after I initially lost connection. But as I said, I'm not sure whether the SD card corruption is a red herring.
Call me sceptical, but I doubt you would of been able to check whether it was on the IMEI blacklist or not unless you worked for a phone network.
It's not public knowledge and someone working for O2 shouldn't have told you if it was or wasn't.
Also, even if they did and the IMEI listed on the handset is NOT blacklisted, as was possible with WinMo devices, you may have unintentionally changed the recorded IMEI on the handset to one that IS blacklisted - unlikely though I'll admit.
shepscape said:
Nope... completely random. I was in a poor reception area and initially put it down to this... but then it never returned and I'm now back at home having had zero connection for a week.
I think that my repair of the SD card was after I initially lost connection. But as I said, I'm not sure whether the SD card corruption is a red herring.
Click to expand...
Click to collapse
the sd card should not have anything to do with radio.
Go to dialer and dial *#*#4636#*#*
then press phone info
done.... what info do i need to post?
shepscape said:
done.... what info do i need to post?
Click to expand...
Click to collapse
try to go down the bottom and press the "turn radio off" button
then when its turned off try to turn it back on, then see what happens.
Just done it and no changes.
Did it several times between reflashes too... not so much as a flicker...
No idea then, unless the IMEI has been blacklisted.
Ok.... thanks anyway.
Any luck getting this to work? Am in the same situation - t-Mobile unlocked Desire with a 3 SIM?
Edit: I have intermittent reception/connection to 3 now - I did a lot of recovering/trying RUUs which would partially load on Win 7 then just disappear...assume they should have done something more than that. What seems to have helped - and I partially had this problem in my Nokia E65 - was to place a piece of paper (SIM sized) behind the SIM to 'push' it onto the contacts. Well, maybe it was a software issus but it's now my luck paper and I'm not removing it!
Gone again. Very annoying.
RUU'd to RUU_Bravo_Froyo_HTC_WWE_2.29.405.5_Radio_32.49.00.32U_5.11.05.27_release_159811_signed (unbranded 2.2) and still no luck.
Any ideas?

[Q] Vodafone NL???

ISSUE RESOLVED
Hi guys, I don't actually own this phone but I'm asking this on behalf of a friend. I've searched everywhere, including google, and have not found an answer.
Recently my friend's phone underwent a weird change. According to him, he was in class one day and had absolutely no service because it was in a basement. When he left the class though, his phone stopped displaying the Verizon name, in both the status bar and everywhere you would normally see it. Instead, it now seems to say that his service provider is Vodafone NL, which according to my research is a Netherlands based phone provider.
We live in NYC though so that's a bit of a problem. He is able to make phone calls sometimes, but he is apparently unable to send or receive texts, and cannot access any data.
He's waiting a day or two to see if it fixes itself, but he intends to take it to Verizon to have them check it out eventually if there's nothing. Anyone have any idea what the problem might be?
His phone is completely stock btw, no mods or root or anything.
UPDATE: Nevermind, I managed to resolve it for him by having him switch to CDMA and then having him scan networks for Verizon again. That seemed to fix it. Still no idea what caused it to switch to Vodafone though...

[Q] Can't send / recieve texts or phone calls - Web works fine.

Managed to get a HTC Desire for an absolute steal of a price as the seller had managed to forget his lock pattern and hadn't set up a google mail account to bypass the lock pattern. Having used Android phones before I knew that if I could just figure out the correct combination of buttons on startup I'd be able to reset the phones to factory settings and have a working phone.
So, I quickly bought the phone, figured out the "Power+Vol Down" combination and ran a factory reset from within that menu.
The phone restarted and I went through the setup and everything seemed fine, until I tried to send a text/make a call.
When I send a text message, I get the message sending failed error and it retrys various times before the phone finally gives up and stops trying.
When I try and make a call the phone just hangs for a couple of seconds on the dialing screen, beeps and cuts off (as though I have no signal).
I assumed that the phone had been blocked, hence the seller was selling it so cheap and he had come up with this story of locking it out, but after having a play I realised the internet was working perfectly and I had full HSDPA signal. Now correct me if I'm wrong but I'd have no sort of connection if the phone had been blocked by the carrier?
I assumed this was a software issue and have updated from 2.2 to 2.3 but still the same issue. After updating, I've also realised that I am unable to change network carriers (I'm on TMobile and they now share networks with orange).
My sim works perfectly in other phones and if I put another sim in the Desire, it still has the same issues. The phone is locked to TMobile (not that I think that would matter), running the official HTC 2.3 Gingerbread release and as far as I'm aware my APN settins are all okay.
If anyone could shed any light onto what is going on here, and hopefully to a fix then it would be greatly appreciated
Thanks in adavnce
Please use the Q&A Forum for questions Thanks
Moving to Q&A
my apologies, thanks for moving me to the correct forum

[Q] T-989 - No data network. Mobile Network State: Disconnected

Hi there. I own an unlocked, rooted t 989 Samsung Galaxy SII which I bought in the US. I recently moved to the Netherlands, and got a new simcard with Vodafone. The problem: I can't get my data to work.
I have tried (almost) everything, so prepare for a read. Here's the list:
- Sim card is fine, I tried it in a old phone and 3G pops up instantly
- Rebooted, pulled battery, turned mobile connections on/off, handpicked network, etc, etc, all the basics.
- Got the APN settings from Vodafone. Tried them manually, resetted them, automatically, turned it on, turned it off.
- Going online through Wifi works.
- Under settings-Status it reads under Mobile Network State: Disconnected. But I know that the phone detects the network correctly. It can distinguish between UMTS and GPRS here.
- So there seems to be no trouble with the phone being incompatible with the network. I read online that other people had NO trouble using their T989 in Europe.
- I tried inserting my old American pre paid T mobile sim card and turn roaming on. No luck.
- A lot of other people with the same problem tried to link it to Easy Battery Saver. I tried updating, uninstalling and going into its settings to find out what it could be, but nothing.
The last thing I can still try is to factory reset, unroot and try to get the phone to its most original state and see what it does. But before I triple wipe all my contacts, pictures, apps, etc, I want to make sure I did absolutely everything to try and fix this beforehand. Being a noob here, I can't post any links but I trust you I tried.
The people at Vodafone are of no help whatsoever. I hope you geniuses could help me any further.
[Edit] And sorry for posting this in General Chat. If a mod could move my question to Q&A I'd be most thankful..!
I am having the exact same damn problem! it started with being unable to send a simple text message yet having data. now it says it is searching forever
thijsr said:
Hi there. I own an unlocked, rooted t 989 Samsung Galaxy SII which I bought in the US. I recently moved to the Netherlands, and got a new simcard with Vodafone. The problem: I can't get my data to work.
I have tried (almost) everything, so prepare for a read. Here's the list:
- Sim card is fine, I tried it in a old phone and 3G pops up instantly
- Rebooted, pulled battery, turned mobile connections on/off, handpicked network, etc, etc, all the basics.
- Got the APN settings from Vodafone. Tried them manually, resetted them, automatically, turned it on, turned it off.
- Going online through Wifi works.
- Under settings-Status it reads under Mobile Network State: Disconnected. But I know that the phone detects the network correctly. It can distinguish between UMTS and GPRS here.
- So there seems to be no trouble with the phone being incompatible with the network. I read online that other people had NO trouble using their T989 in Europe.
- I tried inserting my old American pre paid T mobile sim card and turn roaming on. No luck.
- A lot of other people with the same problem tried to link it to Easy Battery Saver. I tried updating, uninstalling and going into its settings to find out what it could be, but nothing.
The last thing I can still try is to factory reset, unroot and try to get the phone to its most original state and see what it does. But before I triple wipe all my contacts, pictures, apps, etc, I want to make sure I did absolutely everything to try and fix this beforehand. Being a noob here, I can't post any links but I trust you I tried.
The people at Vodafone are of no help whatsoever. I hope you geniuses could help me any further.
[Edit] And sorry for posting this in General Chat. If a mod could move my question to Q&A I'd be most thankful..!
Click to expand...
Click to collapse
Try flashing a different radio/modem then an american one?
@decko5 Nice to see I'm not the only one, but that doesn't help us yet .
@doug36 Besides the fact that I'm running a stock ROM that should be compatible with no issues, I'm not sure how I'd do that. I can flash a separate part of the kernel? That sounds like a very tricky thing to do.
thijsr said:
@decko5 Nice to see I'm not the only one, but that doesn't help us yet .
@doug36 Besides the fact that I'm running a stock ROM that should be compatible with no issues, I'm not sure how I'd do that. I can flash a separate part of the kernel? That sounds like a very tricky thing to do.
Click to expand...
Click to collapse
It's actually pretty easy. You can flash most radios via ClockworkMod Recovery. I couldn't find any threads with a list of Galaxy S-II radios here on XDA, but I found one over at RootzWiki for you. http://rootzwiki.com/topic/2725-radio-samsung-galaxy-s-ii-radios-updatezip-updated-20-aug-2011/
Just find the corresponding one to your geographical location and carrier (Google is your friend) and follow the steps.
Good luck and hope it helps!
(p.s. you should definitely look to see which radio you currently have so that you can download a backup of it before you go flashing radios.)
Thanks for that very helpful post! I've raped and butchered Google, but I'm still having trouble finding out which modem I should download. There seem to be so many and the post on RootzWiki gives no guidance to which is which. Any wisdom on this? I'm in the Netherlands, so Western Europe, on a Vodafone network.
By the way. I fully wiped my phone and installed Team Kang's Juggernaut 5.. No luck, same problem. What I found really, really weird is that it was instantly in Dutch. (Which is ok, I speak Dutch) But I don't remember ever selecting a language. How does it know? Besides, I'd rather have it in English .
What I did find out is that I'm still using a old firmware, UVKID, instead of UVKL1. So I'm restoring back to my previous ROM and trying to update. I'll see what happens. If that doesn't work, I'm going to restore my phone to stockest of the unrooted stocks and try and update.
If that doesn't work, I'll have no option but to send the phone to T-mobile.
I'll try the modem update as soon as I understand what I'm doing . But it does sound promising. Thank you so much for your help, it's greatly appreciated!
Hi guys,
I've updated my firmware to UVKL1, still no luck. Anybody who can tell me which radio I should try on this Vodafone network in the Netherlands?
I am from India and had faced this similer issue with many of my android phones specially with captivate and infuse.......Here what i always did to connect data network.
Just uncheck the use packet data network box in mobile network settings and try to move out from that area (say u are in ur office and going back home) and check the data in settings.
This thing has worked for me always, I don't knw if its related to the OS or to the network provider but this has helped.
Have u tried any other network sim card on ur phone ?
An update for other people that might be looking for a solution in the future. It turns out to be a clear Vodafone problem. I tried a different simcard from a different network (both T-mobile Netherlands and KPN), and they instantly worked without any trouble.
I went back to a different Vodafone store in Amsterdam, and they were much more helpful than the first one. The sales guy told me he had seen the same problem with AT&T iPhones on the Vodafone network.
I called Vodafone, and they have been very nice to me. But they haven't found a solution yet and are looking into it. They see me registering to the network, granting me access, but still my data doesn't work. They've also told me that they will let me cancel my contract for no cost if they don't find a solution.
So problem remains unsolved, but at least there's some light at the end of the tunnel. I was close to buying a new 500 dollar phone... Americans going to Europe: Beware with getting a Vodafone simcard. Sorry to the Vodafone guys, but as for now, that's the status.
So to give closure to this issue (I always hate it when people fix their problem without telling the interwebs..)
IT WORKS!
After an initial terrible experience at the Vodafone counter, the headquarter tech guys have really been great to me. So it is indeed a Vodafone problem. American phones always give them a headache. They don't know what causes the problem exactly, but they do have a fix. It turns out that when logging on to the data network, American phones (AT&T iPhones, my T989 SGsII, and some other Android devices) sent some gibberish along that make the Vodafone server go cuckoo.
The solution was, miraculously, to sign me up (for free!) to the WiFi hotspot service that Vodafone provides, and then logging on to a different APN, being: office.vodafone.nl in my case.
Hope this helps anyone who's having similar issues.
T-989 network solution SOLVED ?
thijsr said:
So to give closure to this issue (I always hate it when people fix their problem without telling the interwebs..)
IT WORKS!
After an initial terrible experience at the Vodafone counter, the headquarter tech guys have really been great to me. So it is indeed a Vodafone problem. American phones always give them a headache. They don't know what causes the problem exactly, but they do have a fix. It turns out that when logging on to the data network, American phones (AT&T iPhones, my T989 SGsII, and some other Android devices) sent some gibberish along that make the Vodafone server go cuckoo.
The solution was, miraculously, to sign me up (for free!) to the WiFi hotspot service that Vodafone provides, and then logging on to a different APN, being: office.vodafone.nl in my case.
Hope this helps anyone who's having similar issues.
Click to expand...
Click to collapse
ok the issue here is that some of the t989 are vodafone and some are USA network , now the other solution is that you flash with command prompt which there is a link to that tool im going to upload from the link i got it from . its also a clockrecoverymod , but this 1 asks you for deleting data user on the device and also resets the network includes USA/overseas though if your not customed roms
or any hacked roms , after flashing this device your basically removing any unwanted apps and cache that are hidden during network searching will be fixed bugs , put the simcard in slot but make sure that is a 3G/4G accounts, than its going to reboot the device automatically , it should be searching for service and also will be a circle with a slash on it where the service bar usually is , just wait about 1/2 hour to an hour maximum time let it do its thing , ok whats happening now to the phone is that is thinking with android network with usa and overseas market apps comparing both carriers network also gets the proper address for the custom rom or original kernel, froyo either 1 will get the correct network address and / VPN / and also will be adding both T-mobile/AT&T choose T-mobile dont go for AT&T cause it will research network configuration plus the phone its not unlocked for both its just a network passby to get correct WPN/VPN/clockworkrecoverymod .
Where is an fix?
Sent from my SGH-T989 using xda premium
@#11 That reads like gibberish to me
@#12 I think I posted a fairly extensive report on how I fixed this...?

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