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Just received one of these from this seller on eBay. On the face of it, they look like nice little slip cases with the added benefit of being genuine Samsung (according to the auction title).
However, upon opening the case, I decided to return to the seller; these are the reasons I sent to him via eBay messaging:
Major_Sarcasm on 10 Sep said:
Hi,
I'm sorry, but I'd like to return this case for the following reasons:
1. The hole cut out for the speaker is in completely the wrong place for this phone. Even if you put the phone in upside down, it's the wrong side! The hole doesn't correspond to any other piece of equipment on the device.
2. You state that the case is "Genuine Samsung" in the auction title and state the "Brand" as Samsung also. All the Samsung products that I've bought in the past have at least a card backer with the 'genuine' logo on it and a part number.
3. The auction title states that the case is made of Leather. Then in the auction text, it states 'faux leather'. It can't be both. Unfortunately, I didn't notice the 'faux leather' text or I wouldn't have bought the product.
Regards, Steve
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So, the return request was approved via the eBay system & I got the following response from the seller, 'cheapgadget' along with the approval:
cheapgadget on 11 Sep said:
Hi, We’re sorry to hear about the problem. Could you show us some pictures of what you received , put your phone in the case, the packaging label, and the return address on the envelope ? Please send the pictures to: [email protected]*withheld*.com Please include your ebay ID in the email. Please contact us through ebay message system to resolve the problem. Thanks John Customer Services
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Nice & polite, I thought. So, I sent him the photos that are attached to this post and the following email:
Major_Sarcasm on Sun 11/09/2011 11:00 via email said:
Hi John
As requested via ebay messaging, please find attached photos of the case, packaging and my Galaxy S2 for comparison. As you can see, the speaker on the S2 is at the bottom and the hole on the case is at the other end. Without mentioning the other things that I detailed in my previous message, I didn’t put the phone in the case because I don’t think it will fit at all well and indeed will likely stretch the case. It’s also not long enough and the phone will stick out the top. I know this because the case that I have currently is damn near the same length and my phone sticks out the top of that (the reason that I was replacing it!)
This case clearly isn’t for a Galaxy S2. The picture of a dog you can see on the back of my phone is a thin sticker and adds no measurable bulk to the device.
Regards, Steve (*eBay id withheld*)
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This morning, I received the following email back from cheapgadget:
cheapgadget on Mon 12/09/2011 04:53 via ebay said:
Hi *eBay id withheld*,
We’re sorry to hear about the problem. You have received the correct item. We got our stock from local supplier and they said the item is genuine. We have sold many of these and there is no problem so far. May we know is the case fits to your device.
Thanks
Ken
Customer Services
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I'm like, what? Did you even look at the pics. This case is obviously not for the SGS2. So, I sent an email back this morning:
Major_Sarcasm on Mon 12/09/2011 09:04 via email said:
No, it doesn’t fit the device. The speaker hole is at the wrong end. I will be returning it for refund as you’ve already approved the return on ebay. The photos were a courtesy.
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I have now completed the eBay returns procedure and will be posting later today. I will update the thread if I ever get a refund. Also, I'm gonna link to this thread in the negative feedback that I give the seller
I've also just noticed that the cheeky sod has updated the auction text to include a note about the hole. See the pics below. His description of the hole is just laughable.
Edit: My amusing communications with cheap gadget are continued in post 14
Based on the position of the speaker hole, I think it's a case for the Glaxy S. The seller is just being a cheapskate and try to sell them for S2 owner
Hopefully, I'll get my money back.
Big update to OP. LOL.
Funny how "hanging accessories" is more important than hearing your fone ringing, since it's a fone after all. Smart ass
Ps: seems like your fone has the pink spot camera problem. Try downloading the camera firmware updater from samsung apps. Can't help but to notice
Sent from my GT-I9100 using xda premium
Always very cautious buying on eBay it's a haven for fakes/scammers and cheap items passed off as being genuine.
leminhnguyen0703 said:
Ps: seems like your fone has the pink spot camera problem. Try downloading the camera firmware updater from samsung apps. Can't help but to notice
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Wife's phone actually. My phone is in the pics. Taking pics of my phone with my phone would've been clever indeed.
Her phone is completely stock and I'm not allowed to touch it ;-)
Sent from my GT-I9100 using XDA App
Nah you don't need to be clever, you can achieve this simply by bending time.
This is where I've been going wrong. I updated her SGS2's camera firmware last night. All I have to do now is retrospectively apply the pink fix to the photos above. Anyone have a spare chrono-bending appliance handy?
you know what? i have bought the same thing....it is obviously made for sgs1. i gave them negative feedback and i told them i won't send them back the case because i have no time to go to the post office. they fully refunded me and asked me to change the feedback. so i've got the money back and i forced the case with an object to make the phone fit. i think it is one of the best looking cases although it is not a genuine s2 case. could somebody post ebay links to original sgs2 cases looking like this?
They've agreed to refund me. I've returned the case.
Sent from my GT-I9100 using XDA App
argh, how frustrating. i use a 'sock' for my phone, its nice as I can quickly wipe my screen when putting it in or taking it out...(i hate fingerprints)
Indeed. I never put my phone in the case that I have at the moment unless the screen is clean. My reasoning is that if it has grease on it when it goes in, it'll accumulate in the case lining. Yuck.
Continued from post 1...
cheapgadget via email on 13 September 2011 04:20 said:
If the item is not good for you, you may return the item for refund. Please return the item to:
*Address withheld*
Please include 2 things:
1. Your Ebay ID
2. A note for refund
Alternatively, we can offer you partial refund. To save the hassle of return, you don't have to return the item to us and keep it as spare for your other phone protective usage.
Thanks
Ken, Customer Services
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Major Sarcasm via email on Tue 13/09/2011 07:57 said:
It’s already been posted. It was sent ‘signed for’ yesterday so you should receive it today.
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cheapgadget via email on Wed 14/09/2011 04:11 said:
Hi,
We will keep an eye out for the item you return us.
Thanks
Ken, Customer Services
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Bear in mind that the item, according to Royal Mail, had been delivered and signed for the day before (Tues 13/08 at 08:40)! By Saturday, I got cheesed off waiting and sent the following message via ebay:
major_sarcasm via ebay messaging on 17-Sep-11 07:33 said:
Hi, now that you have received the case (according to Royal Mail Tracking it was signed for on 13th September at 08:40) can you please process the refund. Thank you.
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And I got the following reply:
cheapgadget via ebay messaging on 18-Sep-11 07:06 said:
We have checked and the package has arrived. We will pass this case to our account department and proceed with refund. Meanwhile, please kindly leave us 5-star rating positive feedback as problem solved while we processing your refund.
Thanks.
John, Customer Services
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I don't think so! Account department?! I'm betting this is a two-man-band in a back room in a domestic semi-detached house somewhere
major_sarcasm via ebay messaging on 18-Sep-11 07:43 said:
The package was signed for as arrived FIVE DAYS ago. You've had plenty of time to address the refund. I will happily provide positive feedback when you stop stalling and process the refund. If you don't, I'll leave negative feedback and complain to ebay about your trading practices.
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All this pissing about over a £7.50 phone case! Still, it's the principle of the thing...
cheapgadget via ebay messaging on 18-Sep-11 18:13 said:
Hi, we have refunded you. Please inform ebay that you returned the item for refund and this transaction shall be treated as cancelled. Please keep in touch if there is any other problem.
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And indeed, I have had a refund and ebay has closed the case. Now I have a dilemma; Do I leave negative feedback and link to this thread for the world to see or give them neutral feedback and do the same or do as they ask and leave positive?
To be honest, I want to leave negative or neutral just because they've pissed me about so much over a case that's clearly not for the phone it's advertised as being for, made me wait nearly a week for a refund and I had to hassle them for it too.
Thoughts, oh wise XDA users?
Neutral.
I voided my warranty and your mum.
First of all German is like my third language so Germans don't bash me if it not perfect
READ THIS FIRST
calubren said:
I have to make a short addition. On the frontpage of the shop there's news that all
orders with receipt of money including the 13th December will be sent before christmas.
All orders after the 13th December will be processed/ sent after 3rd January 2012 because of company holiday.
And if you can wait with your order till 19th December I found a 10% voucher for you. Can't post links yet, but search for "fitbag gutschein mobiflip". Click on the first result.
There is also explained how you can request a stitched android on your Alcantara/clothpouch.
The code is "MOBIFLIP.DE" and is valid from 19.12. till 2nd January.
Greetings from Germany
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Okay since there are so many different pouches, the easiest will be if you guys just find the one you like with Google Translate
http://translate.google.com/transla...tbag.de/alle-fitbag-handytaschen.html&act=url
Since its only the check out that blocks for translate i'll use screenshot from here
White letters with blue background is my addition
- Type in phone model
- How many
- Add to cart
-Check out
- Check out as guest
- Next
(Still works, just click)
- Fill in details
- Next
- Normal package
- Next
- Choose Paypal
- Next
- Check off
- Check off
- Order
You'll be sent off to paypal to finish here
Nicely done.
However when i tried it a couple days ago it would not load/re direct to Paypal.
So i choose the other option..
The company then sends you your order confirmation via email and Bank details so you can then "wire" them the monies.
I have done it this way.
I will report back once i have received my fit bag to confirm that its a safe to do it this way.
Yeah paypall didnt work for me either first time but a refresh did it
Sent from my Galaxy Nexus using xda premium
I ordered this morning from amazon.de. I then emailed fitbag.de to be sure that my order was processed, and they said that it would ship sometime this week, probably within a few days. Their customer service is stunning, I don't ever think I've gotten a reply that fast to something I've submitted in a "contact us" box.
Nice guide jvvpc.
I have to make a short addition. On the frontpage of the shop there's news that all
orders with receipt of money including the 13th December will be sent before christmas.
All orders after the 13th December will be processed/ sent after 3rd January 2012 because of company holiday.
And if you can wait with your order till 19th December I found a 10% voucher for you. Can't post links yet, but search for "fitbag gutschein mobiflip". Click on the first result.
There is also explained how you can request a stitched android on your Alcantara/clothpouch.
The code is "MOBIFLIP.DE" and is valid from 19.12. till 2nd January.
Greetings from Germany
all those pouches fit nicely with Galaxy nexus?
that fitBAG Jive Grau just looks awesome....
Thanks calubren, have put it in the top so people will see it
tk_chan - Yeah you just tell them what phone you have and they make it
Nice effort but Google Translate on Chrome does a great job of translating the site for you. I ordered in Nov but still waiting for mine to ship :/
Thanks OP,
I ordered 2
One alcantara ... and One rave textiel
http://shop.fitbag.de/rave-schwarz-handytasche-nach-mass.html
Because I am not sure with alcantara and I thought textiel is cool hehehe ...
Thats weird. Ordered 12/12/11 and I got the shipment mail this morning. Its a normal leather fitbag - no extras as stiching
I ordered this premium pouch from amazon.co.uk
Do you guy sknow whether they would ship to the US?
Just ordered it. Having a little problem with PayPal but solved it by paying as a PayPal guest. Can't wait.
Sent from my Galaxy Nexus using XDA App
Q.Entity said:
Do you guy sknow whether they would ship to the US?
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either you order on amazon (dont know if they sell @ amazon.com but they do @ amazon.de) or on fitbag.de [on both they offer intl shipping]
Under "Versandkosten" (= Shipping costs)
Welt
Für die Lieferung als Maxibrief weltweit berechnen wir pauschal 4,20 EUR pro Bestellung.
Bei Versand per Einschreiben wird eine zusätzliche Gebühr in Höhe von 2,10 EUR fällig.
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meaning:
Shipping worldwide costs 4,30€ per order. If you want it by registered mail its 2,10€ more.
Tnx... Now i need wait for my Alcantara bag...
Ok, this is really taking forever... I ordered mine on January 9. Well over three weeks and I still haven't received a shipping e-mail. I e-mailed them and they told me they will ship out "somewhere at the end of next week."
That's over a month >_> I can understand 14 days of wait because it's custom made and all, but still.. This is taking way too to my liking actually..
I had bought a Case Mate Tough skin case for my phone, and it's had a lot of issues with the power button fit, it would turn off and on by touching the area anywhere near it. I looked around case-mate.com and noticed this case is not on their website, so I contacted Case Mate and they say it's a known issue, and are going to ship me a new one when they come in sometime during in the next 2-4 weeks.. Good customer relations.
gribbler said:
I had bought a Case Mate Tough skin case for my phone, and it's had a lot of issues with the power button fit, it would turn off and on by touching the area anywhere near it. I looked around case-mate.com and noticed this case is not on their website, so I contacted Case Mate and they say it's a known issue, and are going to ship me a new one when they come in sometime during in the next 2-4 weeks.. Good customer relations.
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That's fantastic news! Where did you say you got it from? Or did they not ask?
Sent from my Galaxy Nexus using XDA App
They asked for my order number, I told them I didn't buy it online, that I bought it from a retailer.
Bummer. I disliked mine so much i tossed it in the trash LOL.
yeah I was pissed.. I had one on my last phone, (Nexus 1) and it was amazing. I dropped my phone several times and it never had a scratch. Sabooher - contact them, they didn't ask for me to send mine back, or see a receipt..
Not even sure i would want a replacement. LOL The plastic part of the case is great. Its the silicone part that sucks. I learned my lesson this time.
sabooher said:
Not even sure i would want a replacement. LOL The plastic part of the case is great. Its the silicone part that sucks. I learned my lesson this time.
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I definitely want one I'll try to email them and see what they say
Sent from my Galaxy Nexus using XDA App
Did you send a email or send in a support ticket? I sent a support ticket and haven't received a reply in over 3 days.
zephiK said:
Did you send a email or send in a support ticket? I sent a support ticket and haven't received a reply in over 3 days.
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I just sent in a support ticket today
Hi,
Same issue with the power buttom !
I bought mine to a german seller in ebay...
According to you , the case is good but the silicon party suck and the shape beetween the two parties is not good...
hiohokaybye said:
I just sent in a support ticket today
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Ah ok. Well hopefully they respond to me by next week.
zephiK said:
Ah ok. Well hopefully they respond to me by next week.
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It is kinda the holiday weekend. Give it time
Sent from my Galaxy Nexus using XDA App
Did they ask you to send it back? I am also having this problem but I hate paying shipping fees
hitmanre said:
Did they ask you to send it back? I am also having this problem but I hate paying shipping fees
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I think someone from the previous page said no so I'm hoping not. And the shipping fees not an issue, waiting for it just sucks lol
Sent from my Galaxy Nexus using XDA App
hiohokaybye said:
It is kinda the holiday weekend. Give it time
Sent from my Galaxy Nexus using XDA App
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I submitted it on the 28th but yeah.. will definitely have to give it time, not in a rush.
zephiK said:
I submitted it on the 28th but yeah.. will definitely have to give it time, not in a rush.
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Got this email today from them:
Hello,
Thank you for contacting case-mate. I apologize that you are not completely satisfied with your case-mate purchase. Unfortunately, we were given a prototype Nexus phone device from Samsung that we modeled our cases from. When Samsung released the Nexus phone device to the public, they made minor changes that we were not aware of. These changes, affected the fit and function of the case. We have redesigned the case and the new cases will be available on our website in approximately one month. If you send me your shipping address, I will be more than happy to send you a replacement case at no charge. I apologize for any inconvenience that this may have caused you. Please provide your shipping address below and a photo of the defective case.
Shipping address :
Please let us know if we can be of any additional assistance.
Regards,
Sent from my Galaxy Nexus using XDA App
I wish I would have found this thread before I bought this case. I am really disappointed with this case for the GN. I have had tough cases on several phones and they sure messed this one up. I have sent customer service an email so hopefully they will replace mine as well.
hiohokaybye said:
Got this email today from them:
Hello,
Thank you for contacting case-mate. I apologize that you are not completely satisfied with your case-mate purchase. Unfortunately, we were given a prototype Nexus phone device from Samsung that we modeled our cases from. When Samsung released the Nexus phone device to the public, they made minor changes that we were not aware of. These changes, affected the fit and function of the case. We have redesigned the case and the new cases will be available on our website in approximately one month. If you send me your shipping address, I will be more than happy to send you a replacement case at no charge. I apologize for any inconvenience that this may have caused you. Please provide your shipping address below and a photo of the defective case.
Shipping address :
Please let us know if we can be of any additional assistance.
Regards,
Sent from my Galaxy Nexus using XDA App
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Click to collapse
Sadly for me because I ordered mines directly from Case-Mate.com rather than a reseller. They provided me with a coupon that gives me 20% off but wouldn't give me a free replacement and said that the free replacement is only for people who bought the case from a reseller. HOWEVER, they did refund me for the purchase I made on the Tough Case. So pretty much, I got the case for free if I want to continue using it with the current flaws of it.
So pretty much:
buy case from reseller -> free replacement
buy case from case-mate.com -> coupon code off
They also said the revised case for the Tough Case & Pop coming out later this month will fit both GSM & CDMA models.
i sent a mail to case-mate .
The case-mate Tough for the galaxy nexus is now not available in their website :
http://www.case-mate.com/Samsung-Galaxy-Nexus-Cases/Samsung-Galaxy-Nexus-Cases.asp
Just the barely case-mate is available !!
I hope a sending of revision of this case, i bought mine from a reseller.
I don't know if they exchange it for internationnal customer?
I hope so, because it's a bad advertising for their brand...
Wait and see !!
This is the email I got from Case-Mate just now.
Hello,
We are reaching out to you today regarding your recent Case-Mate order of the Samsung Galaxy S II X Barely There case for T-Mobile. Unfortunately, the incorrect product was shipped, and as you may be aware, the case does not fit correctly. We regret any inconvenience the error has caused – your order is very important to us and we don't like letting you down.
Here's what we are doing to remedy the situation. We expect to have the correct cases within 2 weeks. We will automatically ship a new case to you – you do not have to take any action for this to occur, we will send them out as soon as we receive them. You do not need to return the incorrect case that you received.
We understand that you may not want to wait for the new case and you may have already contacted us for a resolution. If you prefer to receive a refund or if you have additional questions regarding your order, please do not hesitate to contact us. We can be reached by email at [email protected], or by phone M-F 9AM to 7PM EST at 866-689-3432.
Kind regards,
Case-Mate Customer Service
a4 moda said:
This is the email I got from Case-Mate just now.
Hello,
We are reaching out to you today regarding your recent Case-Mate order of the Samsung Galaxy S II X Barely There case for T-Mobile. Unfortunately, the incorrect product was shipped, and as you may be aware, the case does not fit correctly. We regret any inconvenience the error has caused – your order is very important to us and we don't like letting you down.
Here's what we are doing to remedy the situation. We expect to have the correct cases within 2 weeks. We will automatically ship a new case to you – you do not have to take any action for this to occur, we will send them out as soon as we receive them. You do not need to return the incorrect case that you received.
We understand that you may not want to wait for the new case and you may have already contacted us for a resolution. If you prefer to receive a refund or if you have additional questions regarding your order, please do not hesitate to contact us. We can be reached by email at [email protected], or by phone M-F 9AM to 7PM EST at 866-689-3432.
Kind regards,
Case-Mate Customer Service
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That sucks. Just go spend the money on the D30. You can also buy the diamond edition bodyglove for it too. ITs a pretty sleek grey and white case.
I got the same email. Pretty nice of them really!!
Sent from my SGH-T989 using xda premium
GreggoryD502 said:
I got the same email. Pretty nice of them really!!
Sent from my SGH-T989 using xda premium
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Agreed, alot of companys would try to let that go unnoticed
pregistry said:
That sucks. Just go spend the money on the D30. You can also buy the diamond edition bodyglove for it too. ITs a pretty sleek grey and white case.
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Ummm no. The D30 has been the cause of many bezel issues including cracking. The ones you named are horrible quality at an atrocious price. Try ebay man just search t989 case, there is literally hundreds of better quality and styled products for a fraction of the cost.
For anyone still looking to snag one, http://1saleaday.com/ has the lapdock for sale again. $54.99, plus what I would imagine is their standard $5 shipping.
Edit---------
As mentioned by pre4speed, they decreased the rice by $5. Curious -- I have never seen them do that on their site before.
When will these sales be available outside the US ?
NM...............n00b moment!
Just received mine today. Opened it up to discover it has a UK keyboard... ಠ_ಠ
Ill get mine tomorrow and let you know whether mine is uk as well, hope we didnt get fooled
Yea, sure hope this wasn't a common thing. Emailed support though. I don't recall seeing anything in the description about it being a UK version.
It doesn't affect too much on the layout, but it is a bit annoying. I'll post back if/when I get a response from them.
yup uk keyboard
Good News
Well, I have good news. It would seem that they are accepting returns on the webtops with a UK keyboard. The email seems like it might be just a script/automated message, but it should work.
I received the following email:
XXXXXX replied:
Thank you for contacting 1saleaday,
I am truly sorry to hear that you have encountered a problem with your order.
Please feel free to send the order back for a replacement.
Your order number serves as your RMA number.
To ensure a quick return process, please be sure to fill out the Return Request form (link provided below) and send it back with your package. Forms without order numbers and purchase dates can take 14 extra business days to process. If you are unsure of your order number or the date of your purchase, please let me know and I will provide that information for you.
Please send your package to:
XXX_Not sure if they want this out there_XXX
For future reference, please be sure to retain your return tracking number as it may be needed to expedite the return process.
I would recommend using a shipping carrier that provides tracking.
Thank you,
XXXXXXXX
sup guys got mine today, using it now. Didn't even notice the keyboard thing till i saw this thread.(smh..it said it on the box) look like its a common thing. other than the "@" and "2" functions being switch around everything is good. i think i'm going to stick out and don't bother trying to get a exchange plus itook the stickers of already (feel like the uk version is probably the only one they have)
Yea, that's what worries me. Also, it's not going to be exactly cheap to send a box of that size that weighs 5 lbs. I think I'm going to reply back to them to make sure I'm not going to waste time & money on getting the same thing.
Sent from my Motorola Atrix 4G using XDA App
just going to keep it. not worth the trouble to ship back
I need a lapdock!! Why do I always arrive late to the party
Same here, UK keyboard, here is some help...
Yes, the 2/@ key but also others such as \ and # keys. Check here for layouts.
http://en.wikipedia.org/wiki/File:KB_United_Kingdom.svg
http://en.wikipedia.org/wiki/File:KB_United_States-NoAltGr.svg
http://en.wikipedia.org/wiki/Keyboard_layout
Got another email from them. It seems that upon request, they will provide shipping labels. So if you were debating it on the fact that shipping it back will cost you, just send support an email.
thanks but was mostly worried about them not having the us keyboard version(which Im started to believe is the case) and making me send it back for no reason. After 3 days im loving this thing and can wait for ICS update w webtop 3.0
onesaleaday has it on sale again (via Newegg.com). looks like model #9SIA0MC0B56334. can someone that has received one check the model number so that it can be confirmed if US or UK layout. Looks like the "other model 3 is 9SIA0MC0932943. I went ahead and put it on order, but might cancel if someone confirms this is not US model. I think it is not, as the latter model # is out of stock.
while trying to find out which KB this has, I found another link from 1saleaday to http://bensoutlet.com/products/motorola-lapdock-atrix-4g they also list it @ $59.99.
also I sent an email to 1saleaday asking them to confirm which KB for item on sale.
update sent email requesting info on keybrd in stock. It was forwarded to someone else who replied asking what i wanted (request was in email she was forwarded, and in turn responded to me on). Final response was "We can not guarantee that the keyboard will be either US or UK". I will not do biz with these folks after dealing with them and also from reading all the probs other folks had with their service.
Yea, they gave me the same thing when I sent mine back. We can't guarantee that there are US keyboard ones in stock. Got a refund, and I don't think I will be ordering from them any time soon.
Just head to ebay or Amazon. Surely a few more dollars to guarantee a US keyboard is worth it. As for me, I'm going to hold off until webtop 3.0 comes to purchase a new one.
Sent from my MB860 using xda app-developers app
Oh you guys had me scared. I did end up getting a UK keyboard version, but that's just the labels on the keys. Shift + 2 still gets me @ instead of ", for example. So unless you intend to use the lapdock for learning how to type, it won't be a problem.
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Deafcyclist said:
I don't understand, is $60 price unusual for the lapdock? I've been keeping an eye on this amazon listing for $60.48 for the last month (waiting for birthday money to purchase it) and I have not seen the price changes.
http://www.amazon.com/AT-Laptop-Dock-Motorola-ATRIX/dp/B004M17D62
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that's a decent price. normally about $100 with shipping. you might want to check which model they have (UK or US).