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Love love love my Desire. Few little problems here and there (Music Genre, Battery life etc) but the one main thing that is really bugging me is, that if I lose reception (I live in a area with lots of valleys), it will never regain reception even if I enter a town centre or City. I always have to either switch Airplane mode on then off. Or more often than not, turn the phone off completely and switch it back on, where it then finds reception straight away.
Anyone else getting this?
I'm on Vodafone and using the latest Generic Rom
I'm not sure if this is the same problem, sometimes i
have no data connection (i guess 3x since i have the phone).
I see some bars but no Edge or H (3g) sign and obviously i have not data connection ... dunno if the phone part work, will try next time.
anyway, i could get the data connection back by switching from 3g to GPRS mode and later back. You can see in the bar that for a very short time all GSM connection is gone ... i guess it's similar to switching to airplane mode ...
Maybe it's worth a try for you, maybe it's totally useless
btw: i'm living in a city, the nearest celltower is just a few meters away.
I have similar issues but I had the same issues with my ADP, not just the Desire.
Inside my University buildings I lose reception very often and the GSM connection always reestablishes itself but not the Data connection. When I reboot my phone the same thing happens. There is a good chance that the Data connection wont initialize and I have to switch to Airplane mode and back to get the Data connection. Really frustrating sometimes :/
Another very, very annoying problem I have is that sometimes it shows a data connection but it can't be used. It shows E/3G/H but whenever I start an app which uses data, it always times out.
Another problem, which is probably not fixable, is that my Phone likes to jump between E/3G/H quite a lot and every time it does do so, it seems like the app using the data connection has to reestablish the connection. This led to quite some timeouts when it was constantly jumping around.
I get poor 3G reception on my desire ( orange UK ) , have to go outside in the rain to get a better reception
CharlieCharlie24 said:
Love love love my Desire. Few little problems here and there (Music Genre, Battery life etc) but the one main thing that is really bugging me is, that if I lose reception (I live in a area with lots of valleys), it will never regain reception even if I enter a town centre or City. I always have to either switch Airplane mode on then off. Or more often than not, turn the phone off completely and switch it back on, where it then finds reception straight away.
Anyone else getting this?
I'm on Vodafone and using the latest Generic Rom
Click to expand...
Click to collapse
vodafone have been getting worse and worse of late, I travel from surrey to london (central) every morning and was getting the same thing. I was even getting this all the time with a blackberry 9700, It is not the phone as I tried tmobile sim card in the same areas and didn't have the problem. Only 8 months to go of my contract which I will not be renewing.
I have an issue where if I use wifI at home for an evening, when I switch wifi off, the 3g data connection does not re connect. If I re boot, it connects immediately.
Sent from my HTC Desire
xxnoelziexx said:
vodafone have been getting worse and worse of late, I travel from surrey to london (central) every morning and was getting the same thing. I was even getting this all the time with a blackberry 9700, It is not the phone as I tried tmobile sim card in the same areas and didn't have the problem. Only 8 months to go of my contract which I will not be renewing.
Click to expand...
Click to collapse
the sites around the areas might actually be down try calling and checking that out
CharlieCharlie24 said:
... if I lose reception (I live in a area with lots of valleys), it will never regain reception ... I'm on Vodafone and using the latest Generic Rom
Click to expand...
Click to collapse
Assuming Vodafone uses Sim cards. I just had the same issue, here in the states with AT&T. I thought my Tilt was at fault so I borrowed a little Samsung flip phone and put my Sim in it but it did the same thing.
I had AT&T replace my Sim card and so far, 48+ hours, it hasn't happened again on my Tilt.
Might be worth a try.
holmanm said:
Assuming Vodafone uses Sim cards. I just had the same issue, here in the states with AT&T. I thought my Tilt was at fault so I borrowed a little Samsung flip phone and put my Sim in it but it did the same thing.
I had AT&T replace my Sim card and so far, 48+ hours, it hasn't happened again on my Tilt.
Might be worth a try.
Click to expand...
Click to collapse
Thanks, might try changing the Radio version and see if that helps first, if not will give Vodafone a call.
traspler said:
I have similar issues but I had the same issues with my ADP, not just the Desire.
snip
Another very, very annoying problem I have is that sometimes it shows a data connection but it can't be used. It shows E/3G/H but whenever I start an app which uses data, it always times out.
snip
Click to expand...
Click to collapse
I have this same problem at home (in South London) with my desire and had it with my G1 too (both on T-Mobile). I'm pretty sure it's a network issue rather than android or the phone. I constantly have 3 bars of H signal and during the daytime it's blazing fast but after around 5pm and all day at the weekends it becomes basically unusable with network timeouts more often than usable connections. I work 40 miles away down south and I get a consistently fast data connection down there with none of the time out problems.
I also tried using a t-mobile sim in a 3g dongle and had the same issues, it was great during the day and incredibly slow with loads of timeouts in the eve. It reminds me of when unmetered ISPs first came out and couldn't cope with the amount of bandwidth being used, I'm pretty sure this is a similar capacity problem in some areas.
I've been in touch with t-mobile and they are escalating it to 3rd line support so will wait and see what happens. As it's at home I can use wifi and it's not the end of the world but it some respects I wish I hadn't upgraded and switched networks instead, my gf's on O2 with the phone that is not to be named and doesn't have this problem at all.
In response to your most recent query on a different thread you had posted (now closed):
Will changing the radio help me?
Currently got this issue happening daily
http://forum.xda-developers.com/showthread.php?t=676866
If I lose reception at any point, I have to either turn Airplane Mode on and off or restart the phone to get ANY sort of reception.
Currently on 1.15.405.4 Generic Rom with Baseband version 32.30.00.28U_4.05.00.11
Click to expand...
Click to collapse
Yes, by updating the Radio version this can improve things like battery life, network reception, Wi-Fi, and GPS signal strength, but this also depends on your region - it will either work better for you or could be worse. It may be worthwhile changing to Radio 4.06.00.02 for a few days and try to establish whether or not it improves your situation. If it doesn't, then just revert back to the stock Radio version.
I had a very similar problem on my Touch Diamond 2. It turned out to be a faulty aerial and had to go back to HTC for repair. Worked ok for a while after that, then it started again. An update to their latest ROM then solved it. So a hardware issue and a seperate software issue both produced the same fault for me.
I am having an issue on my One X (unbranded and unlocked) with the signal vanishing and not reconnecting unless I force it. I was wondering whether it effects all networks or just networks that use more than one carrier. Three has its own 3G network but it uses Orange 2G signal. I also saw a thread with the same issue on T-Mobile / Orange which is also dual carrier.
I am wondering whether it is the switch between these networks which is causing it to lose signal and not reconnect.
I have had several instances where my signal has an R next to it as if it is roaming, this would be when it is connected to the Orange 2G network, I never had this problem on my Desire HD or Sensation.
Does anyone know of any issues on Vodafone or O2 regarding signal loss or is it just networks which use multiple carriers.
My One X is stock and bootloader has not been unlocked.
Thoughts?
Sent from my HTC One X using Tapatalk 2
Are you still on the 126 SW?
As your unbranded then you should be able to get the 128 update.
With 126, my Three handset recieve level was about -88 to 91dbm.
With 128 its now at -75dbm in the same location.
Most, if not all of the roam to Orange has now been disabled, remaining where there is no Three signal at all.
Steve
No I have upgraded to 1.28, unfortunately I am still in an area where it does switch to Orange 2G signal.
It seems to hang on to 3G until I have virtually no signal, then goes to no signal and doesn't reconnect unless I force it. It seems to mostly happen when I put the phone away on my pocket so I dont notice I have no signal until I check my phone.
I lost signal today and to test the reconnect I left the screen on and I drove about 20 miles through large-ish towns and it didn't reconnect once, had to force it when I got home.
Not sure if this effects single carrier networks, O2 or Vodafone?
Sent from my HTC One X using Tapatalk 2
Have you had the same issue with any other handset?
Are you a new customer to Three and this is the first you have seen of this?
Reason I ask is when I was thinking of going to Three for my main phone, I tested with a handset I just used for tethering off the one plan.
I drove out of town to an area where I guessed there would be no Three coverage.
The signal hung on for ages but when it dropped I made a note of where it dropped. After a few moments the handset went over to Orange 2g. I then drove back home. I must of drove at least 5 miles past the point I noted earlier before the Orange signal itself dropped and had to force the handset to Three myself.
This sounds similar to your issue and was with a Desire S….but you say you didnt have this with previous handsets. All very strange
Steve
I've had a Desire HD and a Sensation both on Three and never had issue on either of these.
There must be something different about the way the One X handles the switch of signal, or maybe it's just faulty.
Might try some other SIM's from other networks, if that doesn't work I'll get a replacement.
Sent from my iPad using Tapatalk HD
I have this phone second day and I see this signal problem as well, I got iphone 4s in Three and HTC One X in Three as well and in same place Iphone show me 3G connection and 3 bars, HTC show only one bar and sometime nothing.
How get update to1.28?
I check update via my phone and nothing show me
My phone have no 1.26
shrubz said:
No I have upgraded to 1.28, unfortunately I am still in an area where it does switch to Orange 2G signal.
It seems to hang on to 3G until I have virtually no signal, then goes to no signal and doesn't reconnect unless I force it. It seems to mostly happen when I put the phone away on my pocket so I dont notice I have no signal until I check my phone.
I lost signal today and to test the reconnect I left the screen on and I drove about 20 miles through large-ish towns and it didn't reconnect once, had to force it when I got home.
Not sure if this effects single carrier networks, O2 or Vodafone?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I'm on three and it never seems to switch to gsm just looses signal all together and takes ages to reconnect once I move location. this is a proper pain I've had the phone replaced three times changed sim still not got better I'm thinking its the radio version on this phone or some software related issue.
If you're phone is from Three you won't get the update until Three release it.
I did see on another thread that Three won't be releasing 1.28 as HTC are currently working on the next update. Don't know how true that is.
My phone is unbranded and unlocked to any network, which is why I got the update.
Think I'm going to get a replacement and see if that's any better, hope it's not a general issue with the one X having lower signal.
Sent from my HTC One X using Tapatalk 2
thewrench80 said:
I'm on three and it never seems to switch to gsm just looses signal all together and takes ages to reconnect once I move location. this is a proper pain I've had the phone replaced three times changed sim still not got better I'm thinking its the radio version on this phone or some software related issue.
Click to expand...
Click to collapse
If you dial *#*#4636#*#* on your phone and select phone info you can select GSM only which is 2G, this really improves signal but because it's 2G you are stuck on really slow data speeds.
If that is the case and you've had 3 replacements, maybe it's worth holding out for the next update to see if that fixes the problem.
I'm a little uneasy about returning it for a replacement as I don't have any other problems with it (bad screen seal, banding on display or yellow display) I may end up with more problems with a replacement.
Sent from my HTC One X using Tapatalk 2
Is any chance change three rom on factory rom?
I had similar issues to what you are describing with yours on my original unlocked/unbranded HOX on T-Mobile. I had issues on top of the ones you mentioned where it was also saying I had a signal and had appeared to lock up and would just drop the mobile network and say at the bottomg of the screen "preparing sim".
Most the time I was stuck with putting it in and out of airplane mode to make calls, only for them to drop or fail all together.
This was on both 1.26 and 1.28 FW. In the end I took mine back and swapped it and the replacement has been perfect since. so it was without doubt a hardware fault in my case!
Good luck solving your problem, but I would suggest taking it back and getting a straight swap.
Wielki.Brat said:
Is any chance change three rom on factory rom?
Click to expand...
Click to collapse
You can't change you ROM unless you unlock the Bootloader at HTCDev and this will void your warranty with HTC.
Three will release an update eventually, and 1.28 is no better signal wise for me than 1.26 was!!
noisy_lightning said:
I had similar issues to what you are describing with yours on my original unlocked/unbranded HOX on T-Mobile. I had issues on top of the ones you mentioned where it was also saying I had a signal and had appeared to lock up and would just drop the mobile network and say at the bottomg of the screen "preparing sim".
Most the time I was stuck with putting it in and out of airplane mode to make calls, only for them to drop or fail all together.
This was on both 1.26 and 1.28 FW. In the end I took mine back and swapped it and the replacement has been perfect since. so it was without doubt a hardware fault in my case!
Good luck solving your problem, but I would suggest taking it back and getting a straight swap.
Click to expand...
Click to collapse
Interesting, I too had the Preparing Sim message until I got a new SIM from Three, this seemed to fix this message but I am still having Signal Problems.
I think I'll follow your lead and go for a replacement, I have to use Airplane mode to force the signal to reconnect as well.
Thanks
I can confirm I have these problems. I'm on three but the phone was from Dialaphone and with orange but is unlocked. I have exactly the same problems as those been described. This is a very irritating problem that makes me miss calls and texts in my poor 3 signal area.
Smith2001 said:
I can confirm I have these problems. I'm on three but the phone was from Dialaphone and with orange but is unlocked. I have exactly the same problems as those been described. This is a very irritating problem that makes me miss calls and texts in my poor 3 signal area.
Click to expand...
Click to collapse
I think you're best off to return it for a replacement, that's what i'm going to do. Hopefully that will fix my problem and not create any more!!
I have the same issue on my device. On my 2nd replacement and its still the same.
No problems with my iPhone 4S.
Hopefully a radio update will sort this out.
Sent from my HTC One X using XDA
shrubz said:
If you dial *#*#4636#*#* on your phone and select phone info you can select GSM only which is 2G, this really improves signal but because it's 2G you are stuck on really slow data speeds.
If that is the case and you've had 3 replacements, maybe it's worth holding out for the next update to see if that fixes the problem.
I'm a little uneasy about returning it for a replacement as I don't have any other problems with it (bad screen seal, banding on display or yellow display) I may end up with more problems with a replacement.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
was my worry everytime but thankfully the only issue ot kept coming back with was the signal issue so it looks like its here to stay, i tried the *# menu and when i select gsm only i get no signal????? called three today to say i want to activate the gsm mode when im in poor 3g areas and they said for some reason i am unable to, he could explain why? but it seems some three customers can switch to gsm, i have never seen a g icon on my phone, either got 3g or nout!!
thewrench80 said:
was my worry everytime but thankfully the only issue ot kept coming back with was the signal issue so it looks like its here to stay, i tried the *# menu and when i select gsm only i get no signal????? called three today to say i want to activate the gsm mode when im in poor 3g areas and they said for some reason i am unable to, he could explain why? but it seems some three customers can switch to gsm, i have never seen a g icon on my phone, either got 3g or nout!!
Click to expand...
Click to collapse
I think it might depend on location, in some areas the 2G signal (Three use Orange network for 2G) has been turned off. In my Area (South West England) I still have access to the 2G GSM Signal.
Obviously Three save a lot of money from turning off GSM and not paying Orange to use their network.
shrubz said:
I think it might depend on location, in some areas the 2G signal (Three use Orange network for 2G) has been turned off. In my Area (South West England) I still have access to the 2G GSM Signal.
Obviously Three save a lot of money from turning off GSM and not paying Orange to use their network.
Click to expand...
Click to collapse
thanks for the info
Guys Im three network customer and now I bay this HTc from my friend with is 3 network customer as well, can I claim now exchange this phone? I have only photo delivery invoice. Can I?
Dear T-Mobile Note 2 Fans,
I absolutely love my Tmo Note 2.
However, I have one issue that's bringing me great distress and that I hope the community can point me toward a resolution.
I get no to very weak intermittent signal (no bar) at my home. Other places, I get normal signal.
Phone:
My phone has the latest stock T889UVBMD1. It's rooted. Immaculate. Never been dropped.
T-Mobile Coverage:
There's excellent T-Mobile coverage at my home area 2G/3G/4G/LTE.
Experiments:
I have taken my sim out, and inserted it into my wife's T-Mobile HTC One, and have gotten full bar 4G/LTE strong signal. Hence, This exclude possibility of bad sim or poor T-Mobile coverage in the area.
I have installed other modems (BMB4, VALL4) to no avail.
I have installed other roms (Jedi Master 16 to no avail.
I have used KIES to completely restore my phone back to factory state to no avail.
I have tried going into Setting ---> Network Mode and changed the settings to no avail
I have tried going into Service Mode via *#2263# and tried to force it to LTE/WDMA and WDMA ALL mode but to no avail.
I have used Open Signal app on both my wife's HTC One and my Note 2. It seems like the HTC One is connecting to the nearest cell tower. Hence, the strong signal connection. Whereas, the Note 2 is not connecting to the nearest possible cell tower.
Please kindly help me resolve this issue. Any other places aside from my home, my phone works perfectly fine. At home, I get no to very weak non-usable signal.
Many thanks in advance.
I had the same problem, what worked for me was going into network settings *#2263# and selecting (2) wmcda - all
I get full signal everywhere now & still connect to lte on the data side.
Thank you for the suggestion. I did try *#2263# but to no avail. Zero bar
As if there's an invisible force field around my house preventing JUST my Note 2 from the network.
jcrip said:
I had the same problem, what worked for me was going into network settings *#2263# and selecting (2) wmcda - all
I get full signal everywhere now & still connect to lte on the data side.
Click to expand...
Click to collapse
Seems like the internal antenna is having an issue. Hmm, is it overheating?
Only reason I ask is I ran into this issue but with my old GS3. The antenna portion of the phone was burning up at times and not sure why exactly. So I decided Root the phone which resulted in a lost IMEI, injected it back in, still no signal and still the phone was still burning up. Long story short I just eventually just ended up taking it back to Tits-Mobile.
Sam
What worked for me was turning off lte, leaving at max 4g. My signal went from half to full.
Sent from my GT-N8013 using XDA Premium App
G1Master said:
Seems like the internal antenna is having an issue. Hmm, is it overheating?
Only reason I ask is I ran into this issue but with my old GS3. The antenna portion of the phone was burning up at times and not sure why exactly. So I decided Root the phone which resulted in a lost IMEI, injected it back in, still no signal and still the phone was still burning up. Long story short I just eventually just ended up taking it back to Tits-Mobile.
Sam
Click to expand...
Click to collapse
Hi Sam...thank you for replying.
My Note doesn't overheat anymore than usual. It's operating nice and cool. I don't stress it out much...just the usual email, text, phone, web...and the occasional Candy Crush.
rail205 said:
What worked for me was turning off lte, leaving at max 4g. My signal went from half to full.
Sent from my GT-N8013 using XDA Premium App
Click to expand...
Click to collapse
Gosh...that's the first thing I did....setting ===> mobile ===> select 4G/3G/2G (not LTE)....but to no avail
I even did the *#2263# and select WDMA ALL...as well, but no luck either
same here
knite75 said:
Dear T-Mobile Note 2 Fans,
I absolutely love my Tmo Note 2.
However, I have one issue that's bringing me great distress and that I hope the community can point me toward a resolution.
I get no to very weak intermittent signal (no bar) at my home. Other places, I get normal signal.
Many thanks in advance.
Click to expand...
Click to collapse
many people I've known all have experienced the same shiiiiiit from tmobile
i think tmobile is playing game on its users
tmobile knows where we live and reduce signal ....tmobile knows at home we gonna jamp their bandwidth ....cause we're on unlimitted plan
let's dump tmobile and go for Gosmart
Is that possible? I'm on the $70 PrePaid unlimited plan. There shouldn't be any throttling.
When I do take my sim out of the Note 2 and insert it into my wife's HTC One at home, I do get full bar speedy connection.
Perhaps, they are throttling base on the IMEI of the device, rather than, sim. That's just pure speculation on my part.
voyagerair said:
many people I've known all have experienced the same shiiiiiit from tmobile
i think tmobile is playing game on its users
tmobile knows where we live and reduce signal ....tmobile knows at home we gonna jamp their bandwidth ....cause we're on unlimitted plan
let's dump tmobile and go for Gosmart
Click to expand...
Click to collapse
knite75 said:
Is that possible? I'm on the $70 PrePaid unlimited plan. There shouldn't be any throttling.
When I do take my sim out of the Note 2 and insert it into my wife's HTC One at home, I do get full bar speedy connection.
Perhaps, they are throttling base on the IMEI of the device, rather than, sim. That's just pure speculation on my part.
Click to expand...
Click to collapse
mine is on $70 pre-paid as well...but can't watch Youtube without having buffering; annoying and embarrassing
my coworkers are on Gosmart $45-plans and watch movie online just fine.
My N2 all test speed @ 20Mbps ....but it's just for show; there is no use.....cause when I tried to download a file just 40Mb....it takes way too long relatively to its speed test.
I think the name Gosmart is realy "go smart"
Hi folks,
I jinxed myself. Yesterday I crowed over successfully replacing my M919 S4 wifi antenna, gaining better wifi performance by about one wifi bar around my house. (The thread is here, if anyone is interested) Basically I just felt my wifi reception was weak enough to suggest a problem, and I wanted better wifi coverage when not right next to a wifi router, so I popped for a few bucks to try a replacement antenna. It seemed to do the trick.
I didn't notice until I left home this morning that swapping the wifi antenna killed my cellular connection. No bars, and "No Service" was listed. Huh. At work, with no tools, I did the usual stuff. Remove/replace SIM, pull battery, no joy. At lunch I went and got a screwdriver. Disassembled / reassembled the unit (took off screws and frame, made sure no bent contacts) etc.. No joy. Went to nearby ATT store for new SIM, no joy.
Came home, and on a lark took out the new wifi antenna and put the old one back in. Rebooted, and all was back to normal. Fine cellular service right away, and back to the previously somewhat weak wifi reception.
I don't understand what could cause this series of events. To be clear, here's the part I used:
http://www.esquareparts.com/product/samsung-galaxy-s4-l720-r970-m919-wifi-antenna-flex-cable/
Is the WIFI antenna also part of the cellular system antenna, and is there a failure/defect mode that would explain why this replacement part would kill cellular service while working fine for WIFI?
I'm very confused. I want to get back to stronger wifi reception, WITHOUT killing my cellular...
Help!
Dude your over thinking it, had a feeling you where chasing a ghost but just waited for you to confirm it. Go to your nearest T-Mobile store and let then do there testing diagnostics and get it directly from the horses mouth. Yes, your phone is defective or no, your crazy. Or find someone with exact phone and compare signals.
Pp.
PanchoPlanet said:
Dude your over thinking it, had a feeling you where chasing a ghost but just waited for you to confirm it. Go to your nearest T-Mobile store and let then do there testing diagnostics and get it directly from the horses mouth. Yes, your phone is defective or no, your crazy. Or find someone with exact phone and compare signals.
Pp.
Click to expand...
Click to collapse
I've been known to overthink things. Kind of my calling-card!
But this wifi thing isn't a ghost at all. Any other wifi device I've used in the last several years has had better wifi reception than this particular S4, including an ATT S4 I used for a couple months last year. And it's not just the "reported wifi bars" (which can vary by ROM)... the thing actually frequently disconnects from wifi when I head down to the basement. And in other wifi locations around town, it's reporting much lower. The replacement wifi antenna fixed that and brought it much closer to normal, no more disconnections. Except, of course, for my cellular connection.
If anyone can help explain why the new wifi antenna would completely kill the cell radio functionality (reversibly, thank gosh!), please pipe in. This is a stumper, for me...
And I don't think the T-mo store would do much for me. I'm using the phone on ATT, and I bought it through Swappa, so T-mo doesn't even have me in their system.
Marc
hi all,
stock 551ML no root, the calls running on SIM1 (4G) gets disconnected after 5/10 minutes. i suddenly see the radio bars disappearing, i can't hear anymore the called party, and then the call drops. Tried with 2 different carriers on SIM1. The phone is always enabled with 2 SIM's, but on the second one (whatever the carrier is) there's no such problem. I think this phone has large issues when dealing with 2G/3G/4G swap, signal quality on SIM1 is terrible (tested in comparison with wife's iphone6+ with same carrier same location) and often i lose signal on SIM1. Definitely not a work phone in this way. any idea? can a full reset improve the situation?
Please ensure firmware is updated to latest version. Next please try performing a hardware reset including cache wipe partition. http://www.asus.com/us/support/FAQ/1011956/
If the problem continues then it may be a hardware issue with the SIM slot and will require RMA service.
Sincerely
ASUS_USA
[email protected]
after few weeks i can say more about this issue, on SIM1 the 4G slot. (stock phone updated and wiped completely)
1) carrier signal reception has now slightly improved with .59 and .63 update
2) problems on switching from 4G to 3G still there, when 4G signal is poor the phone is not able to detect it, and tries and tries and tries sending data to nowhere. after a minute or so, switch to 3G happens and i got network connectivity again
3) comparison with iphone6+, samsungS5 and sonyZ3 (same network, same location) is still terrible, while i got no network, iphone does and loads the pages, slowly but it loads the full page. i think here is the price difference between the two -> antenna, radio, optimized software for any signal condition
4) under bad (bad from a 551ML point of view) signal conditions the battery drains a lot more faster, and that's fine but at least i would like to use the phone, to receive calls, messages, whatsapp and so on.
5) during a call on SIM1, it still happens that signal disappear and i the call is dropped, less frequently than i had before .59 update, but still happens.
6) i'm calling using SIM2 BTW, SIM2 on 2G has no issues.
i will be soon able to compare with honor7 (it should have a very good optimization on the radio part) and let you know.
bye
I am on AT&T in the US and having a similar problem and hoping someone can help except for me it is SIM 2 that is the problem and for me it is at home. Last night I was on a call that kept dropping, and it was not a good thing at all and I had to end the call. I pretty much cannot sustain SIM 2 calls in my house but SIM 2 elsewhere is okay; calls on SIM 1 are perfectly fine and with my previous phones (Note 3, iPhone, Windows Lumia 1520) no reception problem history ever at all. So this clearly is a device issue and not an AT&T issue as I get good coverage in my house. I had two phones up until a month ago when I opted to consolidate by getting the ZF2.SIM1 is perfectly fine most of the time-I've never dropped a call although a couple times I have to say I've not heard as well for a moment as I could, so I question if my house and the Zenfone2 are a good match, although that is really a weird thing as I live in a major suburban metro area that is not a coverage problem in any way shape or form with any dead spot problems, so I am wondering if something is wrong with my hardware and I need to exchange my phone. I'm going to have to pop my SIM 1 back into my Note 3 in the interim and forward calls on my second line in the interim in the meantime if that's the case . (my windows phone takes a nano SIM) and send my ZF2 back for an exchange Should I do a hard reset? Why would my house be a problem? It's not a dead spot area or remote or anything like that. I really like this phone already got a new SIM 2 card once before when I had problems at first but it seemed to be better until I then tried to make a c all yesterday and it wouldn't work.Could my phone be defective? Hard reset?? My software is up to date.
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After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Federic0 said:
After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
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Glad to hear things worked out for you. My situation didn't work out. I just returned the Zenfone yesterday. I had gotten the replacement phone through ASUS, still replaced yet another SIM card, and the problem with my SIM 2 persisted and got even worse. For me, the SIM slot being 2G did turn out to be the destructive feature of the device. My area is too upgraded for it apparently. You're the only other person I've come across that has referenced SIM 2 usage to me, so I get the sense that most people are just using the ZF2 as a single SIM and don't have a second phone line or data line. Therefore I can understand people being happy overall as it's a decent device for a single SIM user. You are lucky that your SIM 2 coverage is good everywhere. Mine was good in some areas but certainly not in and around my house and there my SIM 2 was unable to sustain phone calls. I didn't care about data-I only wanted phone calls but I couldn't do calls even.I had no cellular connection and my SIM 2 would X out and drop off all the time.
I never had a problem with SIM 1. I always got calls just fine and I found that ASUS always provided updates and I noticed changes in battery life. I was pleased in every other regard but the very purpose that I bought the phone for -to be able to get calls to both my phone lines. I do think ASUS dropped the ball with the 2G slot and need to make their next model with both slots supporting LTE. They me might get me back as a customer if they do.
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It looks like I am not the only one who has the sim 2 signal issue. My phone has this issue from day one, the signal of sim 2 just comes and goes all the time. Software update doesn't help at all. I've also tried putting a new sim card, but still have the same problem. I think this is a hardware issue.