[Q] Facebook profile pictures not updating - Desire HD Q&A, Help & Troubleshooting

Desire HD after the official 2.3.3 update.
official stock rom, no root. auto sync is on. facebook is sync once a day.
I am using Facebook for HTC sense and it worked fine until the update.
now when my friends change their profile picture it willl not update my people app, not even after manual sync.
when i look at the facebook profile of a contact (from people app, select one contact and then press on "facebook profile") it shows my the updated profile picture,
but when i go back to the people app it is still showing the old profile picture.
1. i tried to unlink contact, sync and then link them again. no change.
2. i tried to remove facebook for HTC sense and then add it again, the profile pictures were updated but only once. (any change since then is not updated).
3. i did factory reset then put everything back. the profile pictures were updated but since then any change to profile picture is not updated again.
please help.

no one knows??
please help.

i have the same problem, im waiting for a solution too!

the same problem here after update my HTC

No solution yet?

http://www.engadget.com/2011/02/22/google-disables-contact-sync-in-facebook-for-android-only-nexus/
Maybe the same issue?

anheuer said:
http://www.engadget.com/2011/02/22/google-disables-contact-sync-in-facebook-for-android-only-nexus/
Maybe the same issue?
Click to expand...
Click to collapse
Only nexus S i think..

jackalac said:
Only nexus S i think..
Click to expand...
Click to collapse
Maybe,... maybe not..

This is not the same issue because the article is about Facebook app from the market and not about Facebook for HTC sense.
The people app still use contact information from Facebook for HTC sense (like birthdays, phone number...) and only the profile picture is not updating.
If it was the same issue then the profile picture and all the contact information would not appear in people app when the account was added.

I had exactly the same issue when I got the OTA update for my old HTC Hero from (if I remember correctly) 1.5 to 1.6. I found that issue EXTREMELY annoying.
I contacted HTC many times on that, they never solved the issue. (I then lost my Hero and got an HTC DESIRE HD. I haven't upgraded to 2.3 yet, and if that issue is confirmed I'd rather not do it!).
PS: something I tried - but didnt work for me: go to your facebook profile (**from a PC**) and remove the HTC sense app, and then let the phone re-request/install that

The problem is the account of facebook htc sense, becuase if i syncronize the account of classic facebook that create the app, the pics are updatated.
If you use , both the accounts, facebook htc sense syancronized every day for example and facebook classic disabled, the contacts have 2 facebook profiles in details, but the main pic will be from facebook htc sense (not upgrated).
So, sense 2.1 bug?

sir, have you tried using the app called "syncmypix"? its in the market =)

I too have this problem. I'm not using the stock rom but I have tried Android Revolution HD and LeeDroid and the problem exists for me on both.

facebook classic app update the photos, but quality is very bad
facebook for htc sense, not working.
I think that it's a bug.

https://market.android.com/details?id=com.nloko.android.syncmypix&feature=search_result

I've contacted HTC about that issue and their replay was:
"Thank you for contacting HTC
there could be a conflict between 3rd party applications that you downloaded.
Would you please try to remove any 3rd party application and remove the facebook application and reinstall it again."
htc are useless. they can't help.

liran42 said:
I've contacted HTC about that issue and their replay was:
"Thank you for contacting HTC
there could be a conflict between 3rd party applications that you downloaded.
Would you please try to remove any 3rd party application and remove the facebook application and reinstall it again."
htc are useless. they can't help.
Click to expand...
Click to collapse
useless as usual , btw its a bug imho, no conflit with 3d party.

Actually, I had this issue while i was on 2.2
and at the beginning of the update to 2.3, pictures still didnt update, but now, for some reason, it works fine! ...

CodeNameUnknown1 said:
Actually, I had this issue while i was on 2.2
and at the beginning of the update to 2.3, pictures still didnt update, but now, for some reason, it works fine! ...
Click to expand...
Click to collapse
It's a common issue with HTC Sense to suddenly stop updating things, then just as suddenly start updating things again. Contacting HTC is no good, because they are not prepared to admit that the Desire HD's software has he occasional glitch.

htc suggested to boot up in safe mode (that disable all 3rd party applications) and then check if problem still exists.
sync facebook for htc sense and check if pictures updated.
(safe mode: restart the device -> press vol. down when htc logo appears utill phone boot up)
it did not helped me but might help you.

Related

Facebook for HTC sense not updating

Im having an issue with Facebook sense. I noticed after restarting my phone for the first time that the Facebook friend stream was no longer updating even though it was set to update every hour and it was enabled, Looking in the setting menu confirmed this as the last updated time was not changing unless i forced a resync. Removing and re-adding the account worked for a while until I restarted the phone but as soon as I did the same issue manifested, it just wont automatically update. All other automatic updates seem to work.
Has anyone else encountered this issue and if so have you managed to find a resolution?
Cheers!
if you have the little power bar widget, with Bluetooth WiFi etc on, have you turned on the reloading sign?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Already checked that, every other app updates correctly just not facebook
log out then back in...it fixed my friends list not updating with new friends, probably will sort out th e friendstream (providing you've not already fixed it)
make sure its the facebook for htc rather than facebook for android tho !
How are you logging out of it?
adamh-f said:
How are you logging out of it?
Click to expand...
Click to collapse
I don't have my phone with me at the moment, but while logged into Facebook, is there no option to log out via the browser or when you press the Menu button?
I had that problem, fixed by going into settings and re-selecting the update frequency, seems to need repeating at each boot.
Does anyone know how to update contact pictures? My friends have updated their facebook prof pics but it isnt getting update to my phone.
i had to delete my facebook account then re-add it
Facebook integration seems a bit iffy on mine too. New friend facebook contacts do not show up on Contacts tab (to be linked). It seems the thing does not update without remove-re add.
manny calavera said:
Facebook integration seems a bit iffy on mine too. New friend facebook contacts do not show up on Contacts tab (to be linked). It seems the thing does not update without remove-re add.
Click to expand...
Click to collapse
Yeah I had to remove the account and re-add but then it only synced 30 contacts at first and then I had to keep resyncing 3 times to get all contacts synced.
Same here.....had to re-add my account
The first time it cut off at around 40. I rebooted the Desire, now I have the first 40 twice.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Solution
Had the same issue, just updated facebook and all better now...
not to beat a dead horse on this one, but I am having something along these issues with my FriendStream widget. The Facbook isn't updateing hourly like it should, I have tried the following to correct the problem:
Removed/Re-Added my account
Cleared all Cache Data
Cleared all Data
Reset the phone (factory Reset)
Updated Facebook
Really ata loss for what I should do from here, any ideas or suggestions would be awesome.

Facebook Sync Missing!

I upgraded my Desire by installing the LeeDroid ROM to get FroYo. Now however, facebook Sync does not show up on my People. When I try to enable Facebook as a sync account, "Facebook" does not get selected, and "Facebook for HTC Sync" gives me a connection error. Is there a way to fix this?
IF I want to go back to my original state, how do I go about doing that?
Try to uninstall and then reinstall Facebook app for Android on market, it may help you.
dinidudealwis said:
I upgraded my Desire by installing the LeeDroid ROM to get FroYo. Now however, facebook Sync does not show up on my People. When I try to enable Facebook as a sync account, "Facebook" does not get selected, and "Facebook for HTC Sync" gives me a connection error. Is there a way to fix this?
IF I want to go back to my original state, how do I go about doing that?
Click to expand...
Click to collapse
Same thing happens to me, I think it is a fault with the Stock ROM.
I think its HTC sense not playing nice with Facebook. Had the same problem with another rom and reflashed a couple others. HTC has confirmed it I think.
Sent from my HTC Desire using XDA App
I tried the uninstall/reinstall avenue, but no luck. Is there any way that I can revert to the stock ROM that my phone came with? I'm missing out on a LOT of contact details without facebook. Plus contact images
Weird Facebook HTC sync works fine for me, using 1.4c
Reverted back to the nandroid backup. Some posts point to a Facebook issue. Will try out in a few days. I has the sad.
Sent from my HTC Desire using XDA App
It's Facebook problem. I have same issue can't login my account with "Facebook for sense",but can login with "Facebook for android", sense said service unavailable , but I can login with other account, so its not "service unavailable", its "my account unavailable".. still can't fix yet
Sent from my HTC Desire using XDA App
I have the same problem as well, friendstream stopped working so i logged out and cleared data, after that whenever i try to link contacts it says no match found, its a FB error, you can check FB page for htc sense and a lot have the problem, not just people with the Desire
Sent from my HTC Desire using XDA App
It's HTC <-> Facebook related problem, not only on Desire but on all HTC Sense phones.
HTC confirm about the problem and said it will be fixed until the end of tihs weekend - they hope .
how bout try n play with your privliges on facebook?
This is the reason why I bought the Desire, they better fix it quick!
nelimbg said:
It's HTC <-> Facebook related problem, not only on Desire but on all HTC Sense phones.
HTC confirm about the problem and said it will be fixed until the end of tihs weekend - they hope .
Click to expand...
Click to collapse
hope they can fix it ... i using non sense rom now with official facebook sync ...
i like the Sense FB sync more .
i wish htc would hurry up and sort this, all im getting is "service unavailible" when i try to sign in to fbook for htc sence
dinidudealwis said:
I upgraded my Desire by installing the LeeDroid ROM to get FroYo. Now however, facebook Sync does not show up on my People. When I try to enable Facebook as a sync account, "Facebook" does not get selected, and "Facebook for HTC Sync" gives me a connection error. Is there a way to fix this?
IF I want to go back to my original state, how do I go about doing that?
Click to expand...
Click to collapse
Try this, it might help:
"Settings" > "Programs" > "Manage applications" > "Facebook for HTC Sense"
1) Click on "Clear data" + "Clear cashememory"
It shall work by now. However, u have a weird ROM so try this if it still doesn't work:
2) "Settings" > "Accounts and synchronization" > "Facebook for HTC Sense" > "Remove the account"
This fixed my FB sync problem for good
http://forum.xda-developers.com/showpost.php?p=7353149&postcount=3327
Tried the above method and although it has started sync'ing, it is not getting my entire list of friends. I dont have that many on Facebook (about 30) but I spotted at least two missing from the list!
Working for friend stream. Still cant see all contact's
Am i the only person that cnt even sign in to fbook for sence? all i get is this service is not availible retry? error msg
AndroHero said:
Am i the only person that cnt even sign in to fbook for sence? all i get is this service is not availible retry? error msg
Click to expand...
Click to collapse
I had the same problem, try this:
http://forum.xda-developers.com/showpost.php?p=7353861&postcount=16

[Q] com.htc.socialnetwork.facebook force close when listing facebook contacts

I'm getting this really annoying problem for the last few days after a rom update. Whenever I access the Facebook directory in People (online directories tab), a message popup:
The application Facebook for HTC sense (process com.htc.socialnetwork.facebook) has stopped unexpectedly. Please try again. Force close.
I've tried everything below but nothing works:
1. Remove Facebook account and add it again
2. Clear data and cache of the app
3. Try flashing another ROM
4. Unroot to original ROM
I think the problem is with my Facebook friend list but I can't figure it out. Has anyone experience the same problem as mine? I have around 400 friends in Facebook.
Update1: If I choose "View" in the Menu, the number of Facebook contacts is correct. Some of the facebook contact have been synched with photo, but still I cannot access the Facebook contact list.
No reply. I guess I'm on my own to solve this.
I did a google search and this came up I am having the same problem did you find a solution?
I am in. Just notice this problem too
I found removing the fb for android (?), and doing a full sync and link contacts help.
Really sure for the linking contacts step. Since i notice that fc happens everytime i use it to those with multiple contact (same phone,mail,etc) but not yet linked.
Occassionally, my phone will say something like find multiple contact bla bla bla. I just choose link em all. Now i rarely get fc
Sent from my 001HT using XDA Premium App
My problem is similar... HTC Evo 4G (original EVO), (being an admitted NOOB to the android arena), I rooted my phone... then had to unroot, and return to Sprint after falling out of the car window, and being run over by my back tire, (damned dogs, jumping up, happy to see me!). Sprint's techs said that if I didn't have the triple layer Seidio Extended case on it, it would have crushed the phone completely). As it was, my screen was broken, and I had to have the phone un-rooted to get the service.
Got the phone back ($37 for the repairs, Thanks Sprint!), and re-rooted her, and back in business... everything worked... until I couldn't find the root manager, I had used last time, so started using Root Explorer. I bit more advanced, and less noob friendly, if you ask me... as I was deleting bloatware, I deleted both Facebook AND Facebook for htc sense... I got the sense ver. back, and synce with my contacts by setting up the account again... only thing is, I can't upload pics. I could before, just can't now.
Only thing different I can recall doing this time, over last, was getting rid of Friend stream and a few other things I didn't last time (football, nascar, for example). Admittedly, I deleted things that didn't look like they belonged with any apps I was keeping. So, who out there knows what files may be associated with uploading photos to FB, via htc sense? I have the actual app, as old as it may be... was this one ever updated from 2010? I'm not looking forward to re-flashing the phone, just to restore one issue... but I will if I have to.
Thanks, in advance!
Mac-
You have a HTC EVO 4G. So please ask in the forum for this phone.
Sent from my HTC Desire using Tapatalk

[Q] Desire Z updates

I just got prompted on my Desire Z this morning that there were two plug-ins and one widget available. LinkedIn and Picasa were the plug-ins and I can't remember what the widget was. Anyway, i tried to download the Picasa plug-in and it started and finished but that was all it did. Didn't install, doesn't show up in the gallery (even after a reboot) and i can't figure out how to get back to the plug-in section in the HTC hub to try again....any ideas? or did HTC pull the update only to bring it back at a later date?
Any thoughts would be good.
I had the same issue but downloaded linkedin. It is not in my app drawer, cannot open it but it is in my manage apps. There is a thread in the HTC Desire HD section on this with a number of people reporting similar problems.
Those aren't apps, they're just account providers.
To use them go to Accounts & Sync and then add new accounts for them.
You'll see them in the photo gallery and in 'people' after you've added the accounts. They're similar to facebook and flickr which come preinstalled.
Thanks rewen, i hadn't thought of that. I went to check it out though and I don't have the account to flag on but the others are there as you said so i think i'm in the right place but just that it didn't install.
So back to where i started, not being able to get back to the plug-in section to re-download.
rewen said:
Those aren't apps, they're just account providers.
To use them go to Accounts & Sync and then add new accounts for them.
...
Click to expand...
Click to collapse
No matter how many times I try and install the Picasa plugin it does nothing. Also not in the accounts.
I am in the same boat.. I flashed a different rom and want to install those. Not sure where to find those in the htc hub. Just waiting for it to let me know that there are new plugins i guess. I wonder if you can find them on htcsense.com
opensourcefan said:
No matter how many times I try and install the Picasa plugin it does nothing. Also not in the accounts.
Click to expand...
Click to collapse
Did you check the bottom pane in the gallery?
yep, not there. Even did a factory reset like some have suggested.
When I click on install it says "Your item will be downloaded". I don't actually see it download though.... Do you need to be on wifi or something...?
I'm not sure. It will be in the notification bar if it fails though. I've had them fail on me.
Regarding my own mini issue, I just got one of the two to download now.. I wasn't signed into htc hub apparently. Once I signed in it let me know of new plugins, however, when I downloaded linkedin it took me away from the page to get picasa as well. Ugh. Bad design...
I wasn't signed in either but I know I was at one time... I tried to install Picasa first based on you not getting back. It showed in the notification as downloading but now it's nowhere to be found... Not in the gallery, not in accounts... idunno, it's broken.
I don't recall seeing a download status. Just a success or failure. So I guess that means you should at least see a message of success... :-/
Hey guys, FWIW I got my 5th HTC Hub update notification for the Picasa plugin today. It installed it for the 5th time and actually worked this time. Have no idea what is different but it just worked.
I had never gotten any notification regarding the Picasa plugin.
After reading this thread I went to the HTC Hub app, went to settings -> sync, and my sync option wasn't checked for HTC Hub. After enabling it, I got a bunch of new widgets/plugins notifications. I downloaded the Picasa plugin and it showed up in Gallery right away.
Awesome!

[Q] Exchange Activesync constantly syncing when set to 'Push' mail

Hi
Has anyone else encountered this issue, or know of a solution? I've searched and have found similar problems but nothing exactly like this.
I've just upgraded to Stock gingerbread using the RUU download.
I use Exchange Activesync to sync only my mail from Gmail. However, when set to 'Push' email it will go into a constant loop of syncing.
One thing I noticed, after deleting and re-setting up the account a number of times, is that it works fine until I delete emails. Once I delete, the non-stop syncing begins....
Apologies if this has been asked before-I searched, honest!
Many thanks in advance for any info.
Unbranded DHD on stock Gingerbread, Virgin, UK.
Do you use GMAIL or the htc mail app?
In the htc mail app, it is looping if you set the app to synchronize more than one day (3days beeing the default value)
With 1 day, it is working partially : many sync will end in error, but will succeed later.
definitively, htc isn't able to provide a stable solution for AES...
For my part, I still use the Froyo stock mail app, wich is working very well with hotmail, but unfortunately without html support. (you can easilly install it with the apk)
samsenteur said:
Do you use GMAIL or the htc mail app?
In the htc mail app, it is looping if you set the app to synchronize more than one day (3days beeing the default value)
With 1 day, it is working partially : many sync will end in error, but will succeed later.
definitively, htc isn't able to provide a stable solution for AES...
For my part, I still use the Froyo stock mail app, wich is working very well with hotmail, but unfortunately without html support. (you can easilly install it with the apk)
Click to expand...
Click to collapse
Hi
Thanks for your reply. Unfortunately this did not work for me.
Yes-I'm using the HTC Mail app.
I deleted the account and set it up again , reduced the syncing to one day as you suggested, but as soon as I delete any emails, it goes back into the continuous syncing loop.
Would I have to be rooted to install the Mail app from Froyo?
Thanks again!
I have same issue. If I setup Gmail as an exchange activesync with m.google.com it continuously syncs and sometimes authentication error, then it works fine again.
With other exchange accounts it is fine.
I prefer the Mail app over Gmail app as I prefer not to have conversation view and it will view.docx word files.
nugget80 said:
I have same issue. If I setup Gmail as an exchange activesync with m.google.com it continuously syncs and sometimes authentication error, then it works fine again.
With other exchange accounts it is fine.
I prefer the Mail app over Gmail app as I prefer not to have conversation view and it will view.docx word files.
Click to expand...
Click to collapse
Yes-I prefer the Mail app. Nice clean UI. Always used to work well for me with Froyo. Giving Moxier a trial right now, Seems to work fine but a bit pricey.
Same boat here.
Prefer the HTC mail app but getting sick of the constant syncing.
I'm using a custom Rom, could that be the problem?
vicvomit said:
Hi
Would I have to be rooted to install the Mail app from Froyo?
Thanks again!
Click to expand...
Click to collapse
No, you can install it on unrooted phones.
BTW you are able to uninstall it like all apps later...
You'll find below the version I'm using.
If anyone has the stock 2.3 mail app, and that it is better, well I wouldn't say no...
ftoompsh said:
Same boat here.
Prefer the HTC mail app but getting sick of the constant syncing.
I'm using a custom Rom, could that be the problem?
Click to expand...
Click to collapse
I don't think having a custom rom is the culprit as I've got HTC Stock Rom on a debranded but unrooted DHD, and I've got the same issue.
By the way, as I said earlier, I have been trying out Moxier mail and it does not seem to have this syncing problem....BUT-it's a bit expensive and overkill for my needs really.
samsenteur said:
No, you can install it on unrooted phones.
BTW you are able to uninstall it like all apps later...
You'll find below the version I'm using.
If anyone has the stock 2.3 mail app, and that it is better, well I wouldn't say no...
Click to expand...
Click to collapse
Big thanks for the APK, Samsenteur!
I have the same problem on a unbranded DHD after the Gingerbread update.
Has anyone sorted out a fix for this?
Does installing the 2.2 mail app solve the problem?
jngago10 said:
Does installing the 2.2 mail app solve the problem?
Click to expand...
Click to collapse
Of course not!
But you'll have another mail app that will work with hotmail push.
jngago10 said:
I have the same problem on a unbranded DHD after the Gingerbread update.
Has anyone sorted out a fix for this?
Does installing the 2.2 mail app solve the problem?
Click to expand...
Click to collapse
After a lot of messing about I firstly discovered that after a short while using Moxier Male, the problem returned. However Touchdown works perfectly. Unfotunately this is a rather pricey cure for the problem. I think the reason Touchdown works for Push mail is something to do with the fact that there is an option in the Touchdown settings, to only delete emails from the phone rather than the server. Having this ticked I have had no problems at all with the constant syncing issue. As for why this should make a difference...I'm afraid someone with more technical knowledge would have to try and answer that!
I'm having the same problem with this. Anybody find a solution? Not keen on the gmail app.
GB has proven to be a flakey update for me. Lots of stuff worse than Froyo (for me).
Has anyone found a fix for this yet?
I have a HTC Desire (not desire HD) and have just changed to a gingerbread rom and now have the constant sync problem with push mail. I did not have this when i was using froyo...
same problem
Same here with DHD on 2.3.3 (stock). No fix yet, I assume...
samsenteur said:
Of course not!
But you'll have another mail app that will work with hotmail push.
Click to expand...
Click to collapse
why install the 2.2 htc mail app then and use it if it doesnt solve the problem (resending the deleted items and push issues) ??
i restored a froyo build of one of the roms i use and mail htc mail was working flawlessly (imap/pop3 and hotmail activesync).
the problem seems to be in gingerbread.
anyway to get over this? ideas ?
thx.
It seems you don't understand me :
-Installing the Android mail stock app doesn't solve the problem in HTC MAIL. (of course)
But it allows you to use a mail app that does work correctly with hotmail AES. (we don't want imap/pop, do we?). I don't have any push issue with Android stock mail. It works perfectly. My only concern is that there's no html rendering.
Touchdown is able to push mail with Hotmail AES and provide html rendering, but the app is expensive, I personnaly find the interface heavy, and it only supports one AES account at the same time (I have 3).
- I had the same exact issues on Froyo. And this is why I was already using the Android stock mail app.
Well I don't know what ROM/s you were using on Froyo that had constant syncing problems with the stock HTC email app. I've never had any problems on Froyo whilst running Leedroid, ARHD or Coredroid.
The only time I have ever encountered or even heard of this problem was on Gingerbread.
I've just gone back to Leedroid 2.2.3 Froyo & this problem doesn't exist on that ROM.
I don't see any benefit to using Gingerbread on the DHD (without Sense 3), it seems like HTC have gone backwards to be fair...
I was using the native htc Froyo ROM.
Sync was looping on first message when using push in Hotmail (no pb with other accounts, and no pb with pop/imap). As I've seen in XDA, I was far from beeing the only one to have this issue... You can find many threads in this forum.
Anyway, I'm quite happy with google stock mail app, so I no more use the htc's one.
Ah that must be why I've never come across it on Froyo, as I use Gmail & not Hotmail.
Do remember hearing of some people having problems with Hotmail on Froyo but never with Gmail. Think the Gmail problems are limited to Gingerbread.

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