[Q] Questions about Mail and Exchange and Hotmail - Desire HD Q&A, Help & Troubleshooting

Hey everyone,
Today i thought i might try setting up my Desire HD to sync with Hotmail via Exchange. Setup was easy as hell, just had to enter my e-mail adress and password, the rest was done automatically.
The Calendar syncs well, so do the contacts, but what bugs me is the mail client:
I like the fact that i can choose that attachments don't download, but here are my problems:
When i open an E-Mail on my Desktop, the mail gets marked as read on the Hotmail site and on my phone.
When i open a mail on my phone however, i go back to the list of mails. Then, the phone removes all messages from my phone and redownloads them. Now the mail i just read is marked as unread. Anyone know how to fix this?
Another thing: Is it possible to actually show all my E-mails on my Desire HD with the mail app? When it syncs it always shows X/285. Once x has reached 35 it stops. (i have more than 285 mails in my inbox).
Hope to find some help!

Related

Missing Inbox on TouchFlo

I just got my new TouchPro 2 on Verizon today and I installed wireless sync to have my emails from work pushed to my phone (used this on my XV6800). The Outlook email was created correctly and I can access my inbox if I go to all accounts but I can't find out how to add a link to the inbox on the email tab in TouchFlo. The email tab will show that I have new emails but I need to go to the Windows Mobile accounts screen to get to it.
Is there any way to add this account to the email tab in TouchFlo?
You are not alone. Same problem here. Looking for the answer.
Do get the number of messages, but no access to them in TouchFlo?
Yes it will display the number of messages but there is no easy way to display them through the email tab. I have been clicking the inbox link in the notification message that I get when a new wireless sync message comes through. It works but it would be nice to be able to view the messages downloaded through wireless sync in the same way as my gmail account.
Ha. It took me 2 days to figure out why I had 1 message showing on that tab (damn "welcome" email in outlook inbox). I suppose that the whole email tab is of no use to you then, if you use outlook. Maybe a plugin for the home tab is possible?
Same issue
I am also having the issue of the Outlook email not showing on the TouchFlo email tab. I have looked everywhere to try and find where the configuration for this tab is stored, but no luck.
I did have it showing previously when ActiveSync was configured to sync with Outlook (in addition to Wireless Sync), but if I did not disable ActiveSync completely when connected to my computer it created duplicates, and kept creating them for as long as it was connected...Big mess. When I disabled syncing with the inbox on ActiveSync, it deleted all of my email (on the device, then wireless sync deleted everything in Outlook as well), and the Outlook email no longer showed in the TouchFlo email tab.
I am thinking that setting up a bogus ActiveSync partnership with a computer that has nothing in Outlook (and selecting the Inbox) might be a workaround, but it should not be this difficult.
NOTE: I tried removing everything and setting up a bogus partnership through ActiveSync, still did not put the Outlook email back in the TouchFlo Email tab. Just have to use Start > Messaging until someone figures this one out. Would be nice to have it working correctly.
Same issue here. I added second email account, not in wireless sync, but in the email setup, a POP3 account. Now the little envelope goes to that account and then on the bottom you can see the inbox and navigate to the outlook inbox which is your wireless sync. It gets you there with a couple of extra steps, but it isn't the same.
Additionally, you can't see your email for a particular contact, in your wireless sync email. That is a huge benefit of the HTC Touch Pro 2, in that it integrates emails, SMS messages, phone calls, facebook, all through the contacts. Hope someone finds a work around, this is very irritating. Love the phone, but without this, not sure if I will return it within the 30 days.
I'm having the same problem, does anybody have a solution for this?
Thanks!
Same problem
I've got the same issue. Anyone ever find a solution for this that doesn't involve a hard reset?

Creating appointments w/attendee and gmail (Update on issue)

See post 3 for update
If i create appointments on the phone and save them, they are put in outlook out box and not sent. I ave gmail imap setup and cant seem to get it to take over for the calendar. Current rom in sig
carhigh said:
If i create appointments on the phone and save them, they are put in outlook out box and not sent. I ave gmail imap setup and cant seem to get it to take over for the calendar. Current rom in sig
Click to expand...
Click to collapse
I have a really really awesome answer for you.
Don't setup your email anymore, just go here:
http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=138636
This will setup an Exchange-like server and will enable you to do that. At least I am pretty sure that isn't what you are already doing, because this will setup the email and sync Calendar, Contacts and Email with PUSH. Let me know if you need any help.
I dont think you understood the problem, but thanks for reading and suggesting something.
Part of the issue is resolved. We can now add to the calendar and it sends the email to those attendee's we add to that event, thru our gmail accounts. How i fixed that was going into the office folder and using the calendar link in there. In menu/tool/options, appointments page, there is a "send meeting requests via: (email account)". I just changed it from outlook email to our gmail account. So now it sends them out with the gmail account rather than sitting in the outlook outbox.
THE NEXT ISSUE is that when anyone sends you a meeting request, from outlook(pc) OR from the phones calendar thru gmail, if you recieve that request on the phone, there are no buttons to "accept/tentative/decline/propose new time", like there is in outlook pc. It just comes in as a regular email that looks very useless. The only way to accept or decline is to read the email in outlook on the pc where you have buttons "accept/tentative/decline/propose new time".
carhigh said:
I dont think you understood the problem, but thanks for reading and suggesting something.
Part of the issue is resolved. We can now add to the calendar and it sends the email to those attendee's we add to that event, thru our gmail accounts. How i fixed that was going into the office folder and using the calendar link in there. In menu/tool/options, appointments page, there is a "send meeting requests via: (email account)". I just changed it from outlook email to our gmail account. So now it sends them out with the gmail account rather than sitting in the outlook outbox.
THE NEXT ISSUE is that when anyone sends you a meeting request, from outlook(pc) OR from the phones calendar thru gmail, if you recieve that request on the phone, there are no buttons to "accept/tentative/decline/propose new time", like there is in outlook pc. It just comes in as a regular email that looks very useless. The only way to accept or decline is to read the email in outlook on the pc where you have buttons "accept/tentative/decline/propose new time".
Click to expand...
Click to collapse
Actually, I did understand the issue.
You aren't setting the email up correctly. If it is showing up as Gmail, and not Outlook it isn't setup for Exchange. You need to remove that account and follow my link to setup Exchange features...
Im not following you on this exchange stuff. What does an exchange have to do with poutlook not showing an email with the same options as outlook on the pc?
ok i just set this up on phone. active sync on phone says attention required.
result: the config on your exchange server prevents you from sync'ing. please contact your serv admin.
BUT getting and sending email is working right. Syncing is working for email.
Creating a calendar event and adding attenees is not working at all now. The emails never go out. Sending an event to myself from my wifes phone somes into the phone the (no good). But comes into my outlook pc correctly
Setting up sync has its own issues. I sent an event from my phone to my wifes phone. Oh joy, i get an html page i can accept with on her imap email.
I accepted it on the wifes phone and it NEVER went onto her calendar on the phone. Which leads me to beleive she must have sync setup too. What a joke!!!!!
It would be so much easier if google mail would include the MS office option buttons for reading and responding to event emails.
Not only that, but now i have to create events either on the phone, or in google cal. I can not setup events in outlook and have them all sync UNLESS i pay and use google apps.
Google has a big problem with MS. If i send an event to a google account, if i read that event email in gmail, its also striped of any way to open or respond.
The way this works best if WANTING to use gmail and outlook, while still wanting to use outlook for events cal, is to only reply, respond or accept events within outlook on the pc.
/joke
You have to ONLY select Contacts, Calendar and Mail. Try that and let me know if you still get that Att Required... Also, if all else fails I can give you my email and we can test it that way.

HTC Desire's mail client

I just picked up my Desire a couple days ago and all-in-all I'm pretty pleased with it! ..I just had some questions regarding the pre-installed mail client for the desire that some of you may be able to answer. (F.Y.I. the mail app is using my Gmail account by default)
1. Is there a way for the mail client to automatically sort mails once its received? For example, if I were to receive an email from my co-worker, the app would automatically sort that email to the "Work" Folder without me having to do it manually.
2. It seems when you open up the mail client, each mail is displayed by the sender's email address, not the sender's actual name. Even though I have the email address registered to their actual name in my phonebook, it still displays the emails by address and mail subject in small print below it. (On the other hand, the sender's name is displayed under the Messages App...But that only works for people communicating via SMS..)
Does anyone know how to fix these two issues. It would really make my life a little easier.
Big thanks in advanced!
No one knows how to fix this issue?
Hm, i don't have these issues. My desire is showing names just fine, even if they are not in my contact list...
Sorting problem...hm...i've done that with vip option in a mail app. Just add some contacts in vip section and all mail recieved from them will go in that section...
Sent from my HTC Desire using Tapatalk
If you are using gmail, or some mail client that supports filtering. You could apply filters to specific people. That filter will automatically apply label to every mail from that contact (will put every mail from that contact(s) to specific folder)...

why doesn't my email sync??? HELP...

i've got my own beautiful desire.
wonderfuk thing, but i've got a problem.
i've got 3 email accounts from hotmail and 1 gmail in my phone.
it all works great, and i like it very much.
except for 1 thing, if a delete a message on the server, my phone still saves it.
i want it so sync and delete the messages that are removed from the server.
i check my mail during the day with my phone, at night i check it on my laptop.
there are often emails in my inbox that are rubish, so i delete them.
usually i do this at night (don't know why, but i just like to do my paperwork at night).
so when i want to check my email during the day, my phone syncs with the account i select but still shows all the email i deleted.
so i have to manually delete them from my phone.
i hate this stupid way they made this.
why in *****'s name would i want to save a message that i deleted from the server?
does anybody have a solution to this problem?
because there aren't a lot of good email clients for android.
supervinnie40 said:
i've got my own beautiful desire.
wonderfuk thing, but i've got a problem.
i've got 3 email accounts from hotmail and 1 gmail in my phone.
it all works great, and i like it very much.
except for 1 thing, if a delete a message on the server, my phone still saves it.
i want it so sync and delete the messages that are removed from the server.
i check my mail during the day with my phone, at night i check it on my laptop.
there are often emails in my inbox that are rubish, so i delete them.
usually i do this at night (don't know why, but i just like to do my paperwork at night).
so when i want to check my email during the day, my phone syncs with the account i select but still shows all the email i deleted.
so i have to manually delete them from my phone.
i hate this stupid way they made this.
why in *****'s name would i want to save a message that i deleted from the server?
does anybody have a solution to this problem?
because there aren't a lot of good email clients for android.
Click to expand...
Click to collapse
+ 1 here; my deleted emails are also shown :-(
What type of email you have setup?
POP3, IMAP?
POP3 will not delete emails (if you delete an email from server, it will stay on the device, and vice versa).
In IMAP, if you delete email from server, it will be deleted from the device too (or vice versa -> device-server, on the next sync)
like is said, it's hotmail so it's pop3.
who came up with the brilliant idea to sync imap and not sync pop3?
again, one of those things i so ****ing hate with software.
why does my windows vista mail program (on the laptop) sync beautifully with my account, but not my android mail program?
is android just to retarded to understand how to sync with pop3?
the day somebody comes up with a program that just works.....
it just pisses me off that nothing with the desire is made to be just right, every little rotten thing needs tweaking to make it work right.
ljesh said:
What type of email you have setup?
POP3, IMAP?
POP3 will not delete emails (if you delete an email from server, it will stay on the device, and vice versa).
In IMAP, if you delete email from server, it will be deleted from the device too (or vice versa -> device-server, on the next sync)
Click to expand...
Click to collapse
..hm I came from a windows mobile device and I synched the same account; deleting an email in outlook has been also deleted on the device - and vice versa!
It's not about android, Desire, or Windows XP. It's how POP3 works.
Even if you setup the same account on 2 different PCs as POP3, you wont be able to delete emails from one PC to the other.
What I suggest is enabling IMAP on gmail and see how it goes.
cyron_at said:
..hm I came from a windows mobile device and I synched the same account; deleting an email in outlook has been also deleted on the device - and vice versa!
Click to expand...
Click to collapse
If it's a gmail account and it used to work on WM but not on Android, then I would delete and re-add the account. My gmail account works great. I delete or mark as read an email on my PC or webmail, and the same goes to my Desire on the next sync.
If we're talking about personal domain (not gmail, hotmail...), then during setup in the Mail application choose the IMAP protocol.
that still deosn't solve the issue with hotmail on the desire.
hotmail is pop3, doesn't do imap.
but it works great with windows mobile.
on android it works like it's just rubbish.
I don't know about that really, I don't use hotmail.
I use gmail, and personal domain/server.
I hope someone else can help you with your hotmail issue.
so nobody knows anything about this?
they can figure out how to get the bleu led to switch on and off, but nobody can make a tweak so hotmail gets synced properly?
I think it's because in the WinMob email app you can tell it to download emails from the last 3 days and anything older disappears automatically.
The Android email apps don't do this but you can set them to delete emails from the server so if you delete the email on your phone it will delete it from the server but you can't do it the other way round.
has anyone found a solution for this.
Starting to annoy me now as well

All downloaded emails appear as unread ...???

Just moved from WM (Diamond) to Droid and loving the desire so far, however there's 1 problem that drives me nuts.
I've setup my Desire to receive mail from yahoo, as well as a few other POP3 and IMAP email accounts I have, and while the phone does download emails according to schedule, all downloaded email are marked as UNREAD whether they are actually read or not.
This happens using the MAIL application that comes with the phone (I'd think it's a goggle app, not a HTC app), but also the K-9 Mail app.
This problem also happens on 2 different ROMs ... so it's not a ROM problem.
It's extremely annoying because I keep getting notifications of 'new' emails that I've already read!
This does not happen for gmail if I use the gmail app ... but gmail is not my primary email account.
I never had this problem in my WM days neither.
that is, because the mail app actully downloads new emails (via pop3) and doesnt know, if you already read the mails elsewhere.
Go to properties and change the protocol to IMAP. (and the according adresses and ports).

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