[Q] Random Shutdown - Desire HD Q&A, Help & Troubleshooting

My Desire HD has been active strange these past few months. My phone does not shut down ever, if you try it or power off you will end up in clockwork recovery.
These past months my phone has turned off totally in my pocket, not too sure what could be causing it so i gave it a little knock and about nad it still wont turn off. If i put it on my car shelf and it bangs slightly it turns off. Not too sure how this differs to me banging it with my hands fairly hard.
What is strange is when you press the power to turn it into screen standby you are still able to move icons and change the volume as it vibrates. Once you relog into the phone the icons would have moved or in the 1/2 state of asking if you would like to move or delete.
anyone else had this issue?

Related

System Crashes after Drop

Hi guys,
I dropped my Artemis a few days ago in the car, it didn't get any visible damage. But since that day my phone gets stuck about once a day.
When I turn it on the backlight is sometimes off but I can use the device although I don't see anything - backlight of the buttons gets activated as soon as I press them. But sometimes it seemed to have lost power and it restarts when I turn it on. I have taken the battery out and put it in again but that didn't change anything.
Any idea what could be broken? Sound like a broken contact to me that loses connection every now and then, but I'm not sure since I haven't ever seen it from the inside. As far as I remember it fell with the display onto my shift lever
Sebastian
Registerme said:
Hi guys,
I dropped my Artemis a few days ago in the car, it didn't get any visible damage. But since that day my phone gets stuck about once a day.
When I turn it on the backlight is sometimes off but I can use the device although I don't see anything - backlight of the buttons gets activated as soon as I press them. But sometimes it seemed to have lost power and it restarts when I turn it on. I have taken the battery out and put it in again but that didn't change anything.
Any idea what could be broken? Sound like a broken contact to me that loses connection every now and then, but I'm not sure since I haven't ever seen it from the inside. As far as I remember it fell with the display onto my shift lever
Sebastian
Click to expand...
Click to collapse
sounds like a small crack in the logic board.
if you still have warrenty, send it back.

[HELP] My screen does not turn off.

I've got a little problem that is draining my battery.
When i press the power button, my screen turns off, but two second later it turns on into the lockscreen.
Already tried a full wipe to look if some app is causing the problem, but nop. it still had the problem.
However the weird thing is that when i use the phone it never turns the screen off. it does sometimes pop up the power menu, but that does not happen often.
I hope someone can help me, because it annoys the heck of off me that i can't even get 7 hours out of my phone w/ minimal use.

[Q] Screen wont turn on after it turns off. ATT Tilt 2

Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
Click to expand...
Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
Click to expand...
Click to collapse
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
Click to expand...
Click to collapse
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
Click to expand...
Click to collapse
: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Click to expand...
Click to collapse
My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.

My screen wont turn on. Help

Just yesterday i noticed that my phones screen was bugging out, eg. if it bumped into something or set down on a hard surface the screen would
flicker, similar to static, but only for a second. later that day, the screen went black, i thought the battery was low and did a quick battery pull
and it booted up normally. it happened again an hour or two later the, black screen that is. when i got home i really noticed the static as it was
placed on hard surfaces: the table, desk, etc. since it was low on battery i plugged it in to charge for a bit, when i came back to tun it on i was able
when when the screen timed out i wasn't able to turn it back on, i tried the battery pull but nothing, At that point the boot animations wouldn't show
the only things that indicated that the phone was turning on was the notification light and the pouch buttons. when it is "on" i'm able to swipe to
unlock, hold down and get the feedback of when you want to move an app or widget. The phone is on but the screen is black. oh and when i try
to go into recovery or download mode the screen is still black,
im wondering if its a busted screen but the thing is there are no cracks or anything on the screen maybe a few minor scratches but that's it
DavidCDM said:
May i ask how many remaining memory space you have on your phone?
Click to expand...
Click to collapse
truthfully, i haven't a clue, but i can guess, if you are talking storage wise, around 3-5 gigs.

[FIXED] STOCK HTC ONE - Screen not turning on, phone running hot, battery draining...

Hey guys... so I've noticed my phone acting a bit funky after the latest KitKat update. Just a bit of freezing and lagging, but my 32GB of space was also full. So I did a complete wipe and factory reset and started from scratch. At first everything was great (about a week or two). Then the past day or two I've noticed the below issues...
1. While at work, I keep the phone plugged into my computer via USB with Internet Pass-Through and WiFi turned on. I have it setup this way so I can use the computers internet and trickle charge the phone at the same time. But when I leave my desk I simply unplug my phone and it connects to my works WiFi while I'm walking around the office. I get back to my desk I plug it back in.
Problem: I've noticed lately that I'll pick up my phone and it's HOT to the touch. As well as the battery percentage is actually dropping even though it's plugged in.
2. At night when I go to sleep, using the HTC Charger and Cable that came with the phone I'll plug it in next to my bedside and let it charge.
Problem: I'll wake up in the morning, hit the power button to light up the screen and nothing happens. The Home Key and the Back Arrow (are these what everyone refers to as the "soft keys"?) are lit up but the screen will not turn on. To get the screen on, I have to HOLD the power button down, the screen then lights up with the Restart menu showing (and yes I've restarted it many times in hopes of fixing this issue) and I have to tap outside that box (on my wallpaper or wherever) and the menu will go away and my screen is back up like normal. However as soon as I tap the power button to turn off the screen (not the phone) and tap the power button again, nothing happens except the bottom keys being lit up. It's an ugly circle.
I have noticed a few times when holding the power button to bring up the screen/reset menu, sometimes the screen/reset menu will not turn on, but the home and back arrow keys on the bottom will flash a few times.
Any ideas guys? Loved this phone up until now
So after 200+ views and no comments I'd just like to add that I think I found the fix for this. I spoke with a few different HTC techs and tried multiple things before having to ship it out to them and right before doing so they had me reset what they termed the "Charging Logic"
To reset the Charging Logic
1. Power phone completely off
2. Once powered off, hold the Volume UP, Volume Down, and Power buttons for 2 minutes (my fingertips were sore afterwards LOL)
3. You should get a white background with the green HTC logo turn on/off multiple times. Almost as if it's trying to reboot...
4. After 2 minutes, let go of the buttons and let it reboot.
DONE!
Since I've done this, I've noticed my battery life extremely improved. My phone is no longer getting crazy hot, and the screen now turns on after an over-night charge!
Hope this helps others!
Does it matter what kind of charge you have on the battery when you do this? This is the first I've ever heard of resetting Charging Logic.
Sent from my HTC6500LVW using Tapatalk
disconnecktie said:
Does it matter what kind of charge you have on the battery when you do this? This is the first I've ever heard of resetting Charging Logic.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I'm not sure what you are asking by "what kind of charge". Could you clarify?
Soul TKR said:
I'm not sure what you are asking by "what kind of charge". Could you clarify?
Click to expand...
Click to collapse
Does it matter what percentage your battery is at and does it work for rooted phones? Do I need to be on the stock Rom/recovery for it to work?
Sent from my HTC6500LVW using Tapatalk
disconnecktie said:
Does it matter what percentage your battery is at and does it work for rooted phones? Do I need to be on the stock Rom/recovery for it to work?
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Sorry I'm not familiar enough with the developer side of things to tell you "it's ok" or "not".
What I can say is, the HTC tech never did ask me if my phone was fully charged or what percentage it was at. Which at the time was like 97% if I recall correctly. I am completely stock...
I would imagine this would work for rooted phones and it wouldn't matter what battery percentage but can't guarantee you...
I just wanted to come back in here and update this again. The above fix did not actually fix the phone as the problem came back again eventually. I am now on my third HTC ONE M7 and looks like I'll have to send this one back as well for the same issue.
I have a theory that it's either a problem with the OS or Light Sensor causing the screen not to turn on.
Can a mod take this thread off "fixed"

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