Help please - EVO 4G Q&A, Help & Troubleshooting

Tonight I decided to try cm7, so I flashed and the gapps, I noticed that all my apps from cm6 were automatically downloading and it was making the phone run so slow so after a while I just decided going back to my Evo elite rom, now no matter what rom I flash I can't install anything from the market! It just keeps saying unsuccessful. I tried downloading from the market website on my pc and the apps installed fine! But I CAN NOT download ANYTHING from the phone! I've tried 3 different roms now all the same result! Anyone know what's going wrong? And how to fix it?? Any help is MUCH appreciated!

OK I even tried changing sd cards thinking maybe my sd card was corrupt and no dice!! Can someone PLEASEEEE help me?? I have NO CLUE wtf is going on here I just cant download ANYTHING from the market on the phone but if i click install from the market website on my computer it downloads on my phone automatically. Im baffled!!!

You can try clearing the market cache, then force stop, then open it.
Reflash CM7 on a clean install, with the latest gapps.

Thx, tried that no go.

I'm having same problem. Happened to update CM7 today, was downloading apps, got incredibly slow, then stopped. Now apps won't install using that gmail account.
However, I tried the same ROM after a factory reset and another gmail account, and the market works. Did our accounts get blocked from Google you think?

wvufan said:
I'm having same problem. Happened to update CM7 today, was downloading apps, got incredibly slow, then stopped. Now apps won't install using that gmail account.
However, I tried the same ROM after a factory reset and another gmail account, and the market works. Did our accounts get blocked from Google you think?
Click to expand...
Click to collapse
Just remove the account, clear the cache in market and add the acvount back. If it starts downloading apps just cancel the ones you dont want
Sent from my HTC EVO 4G Sense 2.1

XsMagical said:
Just remove the account, clear the cache in market and add the acvount back. If it starts downloading apps just cancel the ones you dont want
Click to expand...
Click to collapse
I have done a complete factory reset, and the account that won't work, never works anymore. A different gmail account will work after a factory reset, but the failing account will not download apps. A factory reset is much more than just clearing the market cache, and the reset still does not fix this account.
(Just to be complete, I did do a clear data on market and downloader before resorting to the factory reset. That did not work, so I proceeded to try the factory reset option to no avail).

Change your Gmail password and try to download apps again.

gqstatus0685 said:
Change your Gmail password and try to download apps again.
Click to expand...
Click to collapse
Great idea, but just tried it and that fails, too.

Aaron, see other post on this issue. My problem fixed itself, not sure if you will be as lucky.
http://forum.xda-developers.com/showthread.php?p=12961561

Related

[Q] Market and Gtalk problem

Im using Insertcoin nightly V40 and i Upgrade my desire to Insertcoint nightly V50. I perform FULL WIPED. My problem is every time i download in to the market it always stuck in " Starting download", I try different kind of solution and it didn't work and also i cannot log-in on G-talk
Have you wiped dalvik, if you haven't you should do it, even after a full wipe, it helps
Sounds more like an ISP problem. Can you connect to another website?
Also tried using a different radio?
sakai4eva said:
Sounds more like an ISP problem. Can you connect to another website?
Also tried using a different radio?
Click to expand...
Click to collapse
only the Gtalk cannot connect
TopGear63z said:
Have you wiped dalvik, if you haven't you should do it, even after a full wipe, it helps
Click to expand...
Click to collapse
Every time i make full wipe i also wipe the dalvik but still having a problem
I have this issue on RCMix and Insert Coin. The solution is very easy. Go into Market, select what you want to download. Exit Market. Go to 'Talk', press menu and select 'Sign Out'. Go back to Market and your download should start. Furthermore, go back to talk and you'll find that that works too, as if you hadn't logged out! I did get a freeze once when going back into Talk but it's been fine ever since and you only need to do this the once to cure the problem.
I got the same problem on v51,
Deleta data of
Google Checkout(Sometimes it's HTC checkout, still delete)
Talk
Market(cache as well)
and also the remaining apps with google in front of them(let the one with back up stay)
Reboot,
This worked for me

Google account on phone is GONE!

I just opened my phone & tried to open my gmail & it just closed, no FC or anything just a black screen that opened & closed real fast. I then tried to open the market & it says you must add a new account so i hit yes & that just closes to, so i went to settings accounts & sync & my gmail is not in there so i hit add account & there is no gmail in there. Anyone know how i can get my Google account working again? I also tried loading the market webpage on my laptop & it won't even open. Wonder if Google is having problems.
I had this problem before but can't remember for the life of me how i fixed it. I am rooted & running Shooter Rom. I don't want to restore my phone, that's my last option.
Exiled44 said:
I just opened my phone & tried to open my gmail & it just closed, no FC or anything just a black screen that opened & closed real fast. I then tried to open the market & it says you must add a new account so i hit yes & that just closes to, so i went to settings accounts & sync & my gmail is not in there so i hit add account & there is no gmail in there. Anyone know how i can get my Google account working again? I also tried loading the market webpage on my laptop & it won't even open. Wonder if Google is having problems.
I had this problem before but can't remember for the life of me how i fixed it. I am rooted & running Shooter Rom. I don't want to restore my phone, that's my last option.
Click to expand...
Click to collapse
(If you are still experiencing this problem)
Restart your phone once (works most of the time)...if that doesn't do it, clear cache and dalvik and reflash the rom (without full wipe)...
Alternatively, you could also try fixing permissions from the recovery.
theidlemonk said:
(If you are still experiencing this problem)
Restart your phone once (works most of the time)...if that doesn't do it, clear cache and dalvik and reflash the rom (without full wipe)...
Alternatively, you could also try fixing permissions from the recovery.
Click to expand...
Click to collapse
The restart didn't work. If i do the wipes & reflash without full wipe will i still have all my apps & everything i downloaded?
Exiled44 said:
The restart didn't work. If i do the wipes & reflash without full wipe will i still have all my apps & everything i downloaded?
Click to expand...
Click to collapse
Yes. You will have all your existing apps and data. Reflashing should replace missing files and redo the permissions.
theidlemonk said:
Yes. You will have all your existing apps and data. Reflashing should replace missing files and redo the permissions.
Click to expand...
Click to collapse
Thanks man. I reflashed the Rom & it worked but My Rom has an update that i want so looks like I'll have to Wipe ALL. lol. Just bought TB to help me out.
Exiled44 said:
Thanks man. I reflashed the Rom & it worked but My Rom has an update that i want so looks like I'll have to Wipe ALL. lol. Just bought TB to help me out.
Click to expand...
Click to collapse
Glad that it all worked out...flash away....

app could not be downloaded due to an error

So after i flashed RCMix3d Runny v4.0 I tried to download an app from the market and get the error: "app name" could not be downloaded due to an error. It happens with any app I try to download any app from the market. I tried many things with no luck
-clear market data and cache. didnt work.
-uninstall market update. didnt work
- switch gmail accounts. didnt work
-flashed back to my previous rom. didnt work
I did wipe the phone before i flashed RCMix3s Runny v4.0
when I restored my previous rom it didnt work so i tried to wipe my phone again and reflashed the rom and still didnt work
can anyone please help me out here?
what exactly did you wipe? data & cache? use superwipe, maybe this helps...
i wiped data and cache. ill try superwipe
anyone? i tried superwipe and the problem is still there
Check your SD Card
check your SD card, take it or mount it on your PC and do a chkdsk (might need the /f to fix errors). Last time I had an issue downloading apps, my sd card was messed up. I don't understand why that would be.
good luck.
bryyyan said:
anyone? i tried superwipe and the problem is still there
Click to expand...
Click to collapse
I had this issue when I first loaded mexdroid.
The first work-around I found was to select a different language option after the flash (during setup). English US wouldn't work, but English UK would give me access to the market. However it screwed up my data connection so that was a no go.
I eventually found that this only happened when I downloaded and flashed using ROM manager (first, and last time I've ever used that). Once I downloaded from their site and flashed myself through recovery, everything was perfect.
I currently have this exact same issue, only I went from mexdroid to synergy and back. I haven't tried wiping anything yet but I got this suggestion in my thread: http://forum.xda-developers.com/showthread.php?p=19432854#post19432854
Go to Settings/Applications/Manage Applications/All
Find Market, first force stop, then clear data
Next find download manager, first force stop, then clear data
reboot into recovery and wipe the dalvick cache
then reboot system and try your market again
I'm going to try this soon and I'll let you know my results, but if you discover a fix first please post back, I don't like having a broken market!
kingston73 said:
I currently have this exact same issue, only I went from mexdroid to synergy and back. I haven't tried wiping anything yet but I got this suggestion in my thread: http://forum.xda-developers.com/showthread.php?p=19432854#post19432854
Go to Settings/Applications/Manage Applications/All
Find Market, first force stop, then clear data
Next find download manager, first force stop, then clear data
reboot into recovery and wipe the dalvick cache
then reboot system and try your market again
I'm going to try this soon and I'll let you know my results, but if you discover a fix first please post back, I don't like having a broken market!
Click to expand...
Click to collapse
I had done all that when I had the issue. It didn't work for me but heres hoping it does for you!
So you basically had to wipe everything and reflash mexdroid from scratch?
EDIT: I just tried the method I posted above and it didn't work. WTF, what happened? I don't understand how my backup doesn't work now, shouldn't it be exactly the same as it was before?
I'm going to try one last thing, I have 2 mexdroid's backed up about a week apart, at the time they both worked just fine but I'm going to restore the older one and see if that helps at all.
2nd EDIT: OP, I don't know why this worked and I don't know if this will help you, but I just reverted back to my mexdroid backup from BEFORE I tried the sense rom and everything is back to working. I don't know why but installing the sense rom definitely did something to screw things up. I also don't know if this had anything to do with anything but I unchecked the "auto update" option for market. I hope you can resolve your issue, good luck to you
For me when I tried switching gmail accounts again it started working.
I also accidently wiped out my sd card. That was right before I decided I wanted to go back to CM7. When logged into my gmail account I forgot I had to use my second gmail account, but for some reason it started downloading apps again.
Not sure if wiping the sd card had anything to do with it but it works now. I'm happy
Sent from my HTC Vision using XDA App
Glad you got it working, I'm happy with my results too but I'd still like to know wth happened to cause it in the first place. It's gotta be something related to google accounts somehow, but why did trying a Sense-based rom cause it?
weird solution
I tried clearing everything in order to get the market problem fixed when I had this same problem. In different orders, flashing, wiping, etc.
Finally, I linked a second gmail account, and now it can download. Why might this happen?
The weirdest thing, is that when I switch to the original account, it still doesn't work. Maybe a security file was corrupted somewhere?
I read something about google market locking somebody out if it thought there where too many devices attached or something. Haven't found anything to confirm that and I still don't know why I got locked out or why it started working again, but if making a new account worked that makes me think there's some truth to the market lock out theory.
Sent from my NookColor using xda premium
''I tried clearing everything in order to get the market problem fixed when I had this same problem.''
-not work for me either..
-even if i try ceate new google account. not work..
-then i mount phone to pc, and erase file ''downloadfile.apk'' in folder ''.cache'' on sd..it works fine now..
i can finaly download from market again..
p.s. this work for me with new and old google account..
HTC Desire / (ROM)MildWild V-2PointZero
Guys, this worked for me w/o changing google account or wiping sd,
1.)Turnoff your phone
2.) Remove Battery
3.) Remove External Sd Card count maybe 3-5seconds
4.) put sd card back in and battery
5.) turn it on and see if you can download again
I tried all of the solutions listed here; switching Google accounts, downloading an app, then switching back to my main account solved it. Thanks so much!
I had the same problem, going to accounts and removing my google account then adding it again fixed the problem
I added new account with the sync app, open the market, switch account, download some apps, switch back to old account and download other app. This fixed the problem. Thanks.
How is your density set in build.prop, i had the same issue. Changing the density on 200 work for me
Sent from my HTC Vision using XDA App
None of the posts on here worked for me ): I will keep trying though and post something if it starts working.

"Error Processing Purchase" message

I keep getting that damn error whenever I try to download an app from the play store, even when it's free. I fixed it once before by clearing the cache, data, and uninstalling updates of the market but I don't wanna have to do this Everytime I download an app. Anyone have a fix?
Sent from my SGH-T989 using XDA
Goofy317 said:
I keep getting that damn error whenever I try to download an app from the play store, even when it's free. I fixed it once before by clearing the cache, data, and uninstalling updates of the market but I don't wanna have to do this Everytime I download an app. Anyone have a fix?
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
Mayb ur Build.prop?
Goofy317 said:
I keep getting that damn error whenever I try to download an app from the play store, even when it's free. I fixed it once before by clearing the cache, data, and uninstalling updates of the market but I don't wanna have to do this Everytime I download an app. Anyone have a fix?
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
Log into your google account and check your wallet. There may be an issue with your payment method. If everything is fine, try deleting the app and then reinstalling the market. You can google "android market apk" to find it, or Google "google play apk". Download and install.
If that still doesn't solve, it could also just be the Google servers having an issue.
Sent from the future on my Samsung Galaxy XXV
If I helped you, hit thanks! : )
This happened to me when my credit card on file expired.
Sent from my SGH-T989 using XDA
Yeah check whatever card you have on file with google, same thing happened to me when I replaced my card.
Android Revolution said:
Log into your google account and check your wallet. There may be an issue with your payment method. If everything is fine, try deleting the app and then reinstalling the market. You can google "android market apk" to find it, or Google "google play apk". Download and install.
If that still doesn't solve, it could also just be the Google servers having an issue.
Sent from the future on my Samsung Galaxy XXV
If I helped you, hit thanks! : )
Click to expand...
Click to collapse
Thanks for the help but it didn't fix the problem :/ also I forgot to mention I'm using juggernaut 5.0 and I never had this issue until I installed this rom...
Sent from my SGH-T989 using XDA
Yeah.. I had the same problem when I got my new credit card.. Just review the information you have on Google wallet.
Sent from my SGH-T989 using XDA
might be a ROM issue
I have the same "error processing issue" problem. I often have to clear my market cache/data, which works sometimes. So I called google market play to see if there were any issues in my account, and the rep said there was none. His theory was that there might be some issues with the custom ROM (ARHD) I installed, since I only started having problems after I installed it. Anyway, I think the only solution for now is the clear cache data approach, or better yet, hope that our ROM builders are able to address the issue.
As an aside, my ARHD is working perfectly, except for this market issue (cum hoc, ergo propter hoc?)
I also have a custom rom installed and had this same issue, I resolved it by uninstalling updates for the google play store app, and then it worked...at least for now.
I recently started messing with various roms and themes when this issue popped up for me. I searched the web and tried the various methods (removing gmail account, not updating, etc) with little luck. After hours of frustration, I finally found out what was causing the issue.
I was using Titanium Backup to back up all my files and restore them as I was flashing between the various roms, that was the trouble maker.
When you back up your files before a flash, make sure you do not back up the google/play store. So, if you are having problems, try to go trough these steps and it should fix it.
Back up all your files (minus play store) in Titanium Backup.
Reboot phone into clockwork.
Reset Factory Data x3
Wipe Cache x3
Install your rom from zip
Once your phone is booted up again, do not enable Wifi (for now)
Do not add a Google Account
Go to the market and download Titanium (will prompt to add Google account, do so)
Exit the Market
Go back to the market (it should now have auto updated to play store)
Try to download another app, any app, it should work
You can now use Titanium to restore all your apps and data, but make sure that you do not restore anything with the market/play store in it.
I did this yesterday, restored all my games, contacts, text messages, etc and it has worked fine for me ever since.
I am running slickMOD Supreme with the Darkside Kernel.
Hope this helped at least a few of you as I know how big of a headache this was for me.
All is good now. However, it does still happen with a couple apps, free or paid. I can't remember which ones but it gives the processing purchase error. Very rare albeit still present.
Sent from my SGH-T989 using xda app-developers app
Aloha;
Sounds like an ID mismatch here. Happens whenever you do a factory reset or change ROMs. I'm guessing that the ID is a hash of the phone and the ROM, maybe. Anyway, the device ID is what ties the phone to your Google account and apps use this to determine whether you paid for the installed app or run as a freeware version.
Titanium now offers the choice of reverting the id back to the old one or ignore the change. I prefer NOT to change the ID back as I've ran into more id mismatch problems down the road than just keeping the new ID. I too use Titanium to backup my apps and data, and use it to quickly restore my apps and data to a new installation on my phone (whether it be a factory reset or a new ROM, or even a reinstallation of the current ROM). Whenever I have a misbehaving app that reverts back to the freeware version or complains about licensing problems, I then uninstall the app and then reinstall the app directly from the Play Market. That has always fixed the problem for ME. Your Mileage May Vary, which mean while it works for me, it MAY not work for you. Keep that in mind before you start biatchin that it doesn't work.
Oh, yeah, also try rebooting after the reinstallation. If nothing else, Dalvik and Cache!
Mahalo,
-Lance
Ive only had this error when restoring /system from a nandroid. But flashing a modded market fixes it. you could try that. btw have you changed your DPI at all?
elesbb said:
Ive only had this error when restoring /system from a nandroid. But flashing a modded market fixes it. you could try that. btw have you changed your DPI at all?
Click to expand...
Click to collapse
I've run into this a few times after doing a restore from a backup or swapping ROMs. Best way I can fix it is go to Google Services Framework, stop it, clear the data. Next go to Google Play, stop it. Uninstall any updates, then clear the data. Reboot phone. Go to Google Play again, accept terms, and now it should work. Just some advice.
smokinjoe2122 said:
I've run into this a few times after doing a restore from a backup or swapping ROMs. Best way I can fix it is go to Google Services Framework, stop it, clear the data. Next go to Google Play, stop it. Uninstall any updates, then clear the data. Reboot phone. Go to Google Play again, accept terms, and now it should work. Just some advice.
Click to expand...
Click to collapse
@smokinjoe2122
where is google services framework located?
tomasitoc said:
@smokinjoe2122
where is google services framework located?
Click to expand...
Click to collapse
It's typically under all software. You have Downloads, SD card, All and its in there somewhere. In AOSP or AOKP you have to go under downloaded and it's in there

Google Play Store download error - 921

This thread is to provide the solution for Google play store download error - 921.
Today I got the error while downloading the apps from Google Play Store. The error message is
'Error - Update for "xxxxx" could not be downloaded due to an error. (921)'
I've searched the forum and found some useful information. Because the thread was belonging to different phone, I wanted to post the information with some more details.
If you see the same error, then follow the steps -
1. Menu > Settings > Personal > Accounts and sync > click on your google account (email)
2. click 'Remove account'. Don't worry, it's not deleting your physical account. Account related information is still saved in Google.
3. Launch Google Play Store again
4. When asked, use existing account to create the google account.
5. Provide your existing google account information (email & password)
6. try again to download
Based on my experience, whenever I got the 921 error, cleaning cache and data for google play store app does not work.
Another work around is creating a second google account. But I believe many people do not want to maintain multiple account on one phone.
(attached) screenshot of error 921.
First png uploading failed. Try to upload thru 2nd post.
Error 921 download error..
I could fix it by uninstalling the google play..
I tired to do this, but I get
"This account is required by some applications. You can only remove it by resetting the phone to factory defaults (which deletes all your personal data) You do that in the Settings application, under Privacy"
Actually doing that is what started my problem. My google contacts would not sync
so I reset by going to Settings/Privacy, now I can't get google play/market to download anything, and I constantly get a google talk authentication failed message. ( I don't nor have I ever knowingly used google talk)
remove and clear the data/cache for the play store and uninstall the update for it. it should roll back to a version from before and once you reopen it and it downloads again it should be ok. I had this same problem and have done that and so far with the newest market I've not had one single problem after doing that. YMMV however.
I do not have option to clear data or clear cache greyed out, I will try the uninstall update..
no go, same thing only now the message is simply "could not be downloaded due to an error"
is your phone rooted? and which rom are you using?
Again, just removing data/cache would not solve the problem many times.
Did you try to create a second account?
yeah, I can't clear data or cache as the buttons are not available.
it is rooted I am on GB EL30 with EL30 modem
i did not try a second account, really don't want a second account, i guess i can to test it though.
probably do a hard reset tonight from cm
touchtaz said:
yeah, I can't clear data or cache as the buttons are not available.
it is rooted I am on GB EL30 with EL30 modem
i did not try a second account, really don't want a second account, i guess i can to test it though.
probably do a hard reset tonight from cm
Click to expand...
Click to collapse
Many google apps are sharing the info thru Google Framework service. Did you try to remove data/cache for this app also?
Doing factory resetting would be the easiest way but sometimes taking long time to recover the everything. So, it depends on your preference.
If the data & cache fields are grayed out, then it means that there's nothing to be cleared.
yes, the buttons for data and cache are also unavailable in framework also.
I did the factory reset from Privacy, that's what started the 921 problem.
i guess I will from cm tonight, that don't work I guess I'll put it back to ec05 and let it update then try again
got tired of messing with it, used odin to overwrite el30. so far so good. email push is working, contacts are syncing, and I can download from market
it's working now! thank you!
Likewise, OP's steps worked for me Thanks.
I googled this issue (I have a different device, obviously) and found this thread. Pointing me at the Google Framework services fixed my issue, so thank you!! I use TB and just restored the Google Framework data (I'd just wiped data and didn't want to have to go through the play store song and dance like ALWAYS) and voila! One reboot later (I'd already rebooted five times before, what was one more?) my apps download without an issue. This would probably resolve it for other users as well. Thank you again!!
kobridge said:
Many google apps are sharing the info thru Google Framework service. Did you try to remove data/cache for this app also?
Doing factory resetting would be the easiest way but sometimes taking long time to recover the everything. So, it depends on your preference.
If the data & cache fields are grayed out, then it means that there's nothing to be cleared.
Click to expand...
Click to collapse
OP's steps worked for me too, thanks!
Remove the account and readd it.
Hey my little cuties. I noticed something it the screenshot. You have the warning triangle up top. Use the pulldown to grant permissions. Google apps sometimes request it out of nowhere.
The Root said:
Hey my little cuties. I noticed something it the screenshot. You have the warning triangle up top. Use the pulldown to grant permissions. Google apps sometimes request it out of nowhere.
Click to expand...
Click to collapse
That was not the permission thing. Actually the little triangle was for the error message on top.
Actually I've seen the case like you explained but in my case there was no waring nor notification. Just app was't worked. In sometimes, if the app does not work, then we need to pull down the notification area, and check if there's anything (permission request).
OP's directions worked for me as well.
HTC Sensation.
OP's directions worked for me as well.
HTC Evo 4G running CM9.
Now how do I clear up the 942 error.
If I helped you out in any way please thank me. Thanks.

Categories

Resources