Help! HTC Evo can't recieve picture messages - EVO 4G Q&A, Help & Troubleshooting

Hey guys, my friends evo won't recieve picture messages. She can send them, but never recieves them. She is currently using Go SMS Pro, but even on the stock app/handcent, etc. she still has no luck recieving them. Her phone is non-rooted btw. Any input to help her recieve pictures is greatly appreciated.

This may sound silly, but is she always on WiFi when she is trying to receive them? When I am rooted or was when I wasn't rooted, I could only receive picture messages on 3G for some odd reason. My WiFi would always be a very strong signal and three times faster than my 3G, but it would continually try and never get a thing and then I switched to 3G and boom, there it was.

totalanonymity said:
This may sound silly, but is she always on WiFi when she is trying to receive them? When I am rooted or was when I wasn't rooted, I could only receive picture messages on 3G for some odd reason. My WiFi would always be a very strong signal and three times faster than my 3G, but it would continually try and never get a thing and then I switched to 3G and boom, there it was.
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when she gets a mms it should auto switch the 3G radio on to download the pic then go back to wifi atleast that's how it is on my phone.

Related

why cant i send mms?

Is this phone supposed to be able to send mms to other android phones? my wife tries and it has "generic network failure" to my nexus one but then it is able to send the same mms to my friends iphone. i can receive her sms though.
Also, my nexus CANT send mms to my same friends iphone OR my wife's slide...
Maybe if you dont have a data plan like me.
I can not send mms bc I do not have a data plan.
If you do have a data plan then I don't know.
I have to do the work around of sending an email to the other persons phone or using google voice.
DMaverick50 said:
Is this phone supposed to be able to send mms to other android phones? my wife tries and it has "generic network failure" to my nexus one but then it is able to send the same mms to my friends iphone. i can receive her sms though.
Also, my nexus CANT send mms to my same friends iphone OR my wife's slide...
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Click to collapse
I can send MMS from my slide pretty easily. Sent 3 the other day to my friend.
I keep getting a "Generic Network Failure" on my Slide. T-Mo rep gave me a work-around to try in the MMS network settings. That didn't work, so they are sending me a new phone.
Are you on wifi while trying this? If so, check this thread.
Quick question...
when you try to send the mms... do you chose your recipient by tapping the lil button and then selecting the person's name...
or
do you tap the text entry box and keyboard in your recipient's name and select them from the drop down list?
I had serious issues using the first method... I would get the same error you got, as well as one called "Permenant failure". the second methos works fine for me tho...
I worked with a tech named Larisa (who sounded very hot... but that's off topic ) who had me try everything... and it wasn't until I tried using the second method for selecting my recipient did I realize the problem.
Is there any fix for mms yet?
Is it possible that froyo fixes this issue? Just wondering....
Try steps 1-2 on this to get mms working without a data plan, worked for me.
http://forum.xda-developers.com/showthread.php?t=718762
mms will not send if you have wifi on.
Sent from my T-Mobile myTouch 3G Slide using XDA App
hammer4203 said:
mms will not send if you have wifi on.
Sent from my T-Mobile myTouch 3G Slide using XDA App
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Wont send no matter what. Wifi on OR off!! BIG PAIN IN THE ASS.
jreed3786 said:
Wont send no matter what. Wifi on OR off!! BIG PAIN IN THE ASS.
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Yep. And I get ****ty reception on this, my signal bounces all over the place. I just unlocked mine and it has gone from 3 bars of 3G to 1 bar of 3G and now I am bouncing between 1 and 2 bars on EDGE. This thing has problems sending a regular SMS sometimes. I'll have 3 bars on EDGE and get an "Unable to send after multiple attempts. Retrying." error. So T-Mo is sending me ANOTHER (this will be the THIRD) phone. About to just say **** this phone.
BigFellor said:
Yep. And I get ****ty reception on this, my signal bounces all over the place. I just unlocked mine and it has gone from 3 bars of 3G to 1 bar of 3G and now I am bouncing between 1 and 2 bars on EDGE. This thing has problems sending a regular SMS sometimes. I'll have 3 bars on EDGE and get an "Unable to send after multiple attempts. Retrying." error. So T-Mo is sending me ANOTHER (this will be the THIRD) phone. About to just say **** this phone.
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i have this problem as well. but i deal with it after 2 auto retries it gets sent out.
also got the generic network error but only while texting google voice main number and the market app that allows free txt through data

anyone can receive/send MMS while WIFI on?

im in nyc currently running OMJ 2.2 v3.0 rom with Stock kernel. But my issue has been happening since before I rooted my evo. The problem is I cant receive MMS during wifi is switched on then have to switch wifi off and wait about 20 minutes in order for the mms to download so I can view it. I called tier1 and 2 and tier 1 just made me factory reset my phone or clear cache on the mms app in settings which fixes it for about 2 minutes before I turn wifi on again. Tier 2 told me that theres no way I can receive and send mms while wifi is on so there goes my issue...I never had this issue with my apache, mogul, diamond, tp, tp2, BB bold.
The error msg I get is a transient error failure...please can anyone test their device and turn wifi on and try to receive and send MMS and let me know if its successful so I can send this to sprint b/c its totally oblivious I have to turn wifi off and wait 20 minutes and then have my mms download w/o errors.
Thanks in advance
No one?
Tapatalk'd on Evo
My texts go through with WiFi on.....no problems. I probably send 50 texts a day while connected to WiFi; if not more.
Currently MMS uses your data only. You will notice that when sending MMS your 1x/3G icon shows up next to your wifi icon.
rugedraw said:
My texts go through with WiFi on.....no problems. I probably send 50 texts a day while connected to WiFi; if not more.
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text comes in fine its MMS im refering to
krazyflipj said:
Currently MMS uses your data only. You will notice that when sending MMS your 1x/3G icon shows up next to your wifi icon.
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Click to collapse
no the 3g symbol doesnt show up next to the wifi signal when trying to send/receive mms...
My 3g icon pops up when sending/receiving MMS when I have wifi on.
Could be your ROM. Have you tried different Roms?
No problem here getting or sending mms texts, email, even browsing the web on the phone while tethered or wireless.
Fresh ROM
superlinkx said:
Could be your ROM. Have you tried different Roms?
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Click to collapse
Im on OMJ 3.0 deodexed with kingkernels v5
Jim M said:
No problem here getting or sending mms texts, email, even browsing the web on the phone while tethered or wireless.
Fresh ROM
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Click to collapse
damn I wish my phone was that way lol....

Issues with transmitting photos and 4G

First of all, the setup:
Myns Warm Two Point Two RLS 3 with netarchy toastmod 4.2.1 bfs-bfq-havs-more-smartass kernel.
I was in Orlando this past weekend for a family vacation and decided to test out a few things. I wanted to see how well 4G worked and how bad the battery drain was because I'm taking a business trip to Vegas in a few weeks. I turned it on, and it sat there "scanning" forever. That's all it ever said, until I turned it off a few hours later. Maps show that I should have had 4G coverage. I'm not sure if it's a ROM issue, a kernel issue, a Sprint issue, or something else entirely.
My second issue - I use Handcent SMS exclusively. I would snap a picture with the phone camera and share it via SMS. It would automatically resize and then try to send, but never would send. I kept getting "generic network failure" on any image that I tried to send. I finally got irritated enough to try and just email the pic, but it wouldn't even go through my Exchange email (at this point I didn't try Gmail, because I was ready to toss the phone in a pond...) I can receive MMS, but seems like I can't send any pictures. Anyone have any ideas what may have been going on?
I have found that you can't send MMS with 4g enabled. Seems to be something wrong with the phone or Android in that it doesn't switch to the appropriate protocol automatically. you have to turn off 4g, let it send, then turn 4g back on.
postwick said:
I have found that you can't send MMS with 4g enabled. Seems to be something wrong with the phone or Android in that it doesn't switch to the appropriate protocol automatically. you have to turn off 4g, let it send, then turn 4g back on.
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Fair enough - but once I determined that 4G wasn't going to connect, I turned it off. The MMS was being sent with only 3G enabled.

MMS over WiFi

searched the whole site and couldn't find an answer, so here's hoping.
I can't seem to get a straight answer whether this is normal or not. But when I'm on 3g or 4g on my White Evo HW 0003 running Myns I receive MMS perfectly fine.
If I'm on WiFi and receive an MMS it'll say downloading and end up failing, if I kill the wifi connection it downloads the photo right away.
My wife has a stock Evo with no root or rom, and the latest build just like me . 3.30.651.3 and the same happens on hers. Only difference is, while on wifi she'll eventually (after about 20 minutes) receive the picture sent.
Any help is appreciated.
Thanks
there is no mms over wifi, it will turn on the 3g to download it even with wifi running and wont tell you. if you had mobile networking turned off and only ran wifi you wouldnt even get a text
NewZJ said:
there is no mms over wifi, it will turn on the 3g to download it even with wifi running and wont tell you. if you had mobile networking turned off and only ran wifi you wouldnt even get a text
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Really,
So the reason it worked in the past is because it would do it when it wanted? Well that's great
I'd question that one further.
I am only on 1x at home (airave) and WiFi. I've always had a problem getting picture/ MMS while on the airave+WiFi combo until recently. Now I am able to download and receive pictures from WiFi it seems.

Is it me...

Hey is is me, or did we use to be able to send MMS while connected to WiFi and in a call?
I swear that I use to be able to send pictures while connected to to my home wireless and being on the phone until EL29 came out. I use that function a lot, but I'm starting to question myself. I've flashed multiple ROMs to make sure I was just going crazy, but it seems that every EL29 ROM I flash the MMS just says sending until I get off the phone. Then after that my 3G icon pops up with the WiFi icon still there, then the picture gets sent. I SWEAR it didn't use to be like that.
I still can send mms when on a call
I am pretty sure that I can as well. Ill have to try tomorrow and let you know for sure.
oh man. geeze. please let me know. I wanna find out what's going on
im not sure about the phone call part,
but even if your on wifi the phone still turns on 3g to authenticate thru sprints picmail servers before sending it
I can answer this one. If your on 3g and on a call, no you can't send mms. When you're on a call it knocks off your 3g to make the call. Now if you're on 4g, then you can send mms because you still have your 4g connection running. Another thing I would like to add is back when the first Evo and Epic came out, sending mms wasn't supported over 4g till Sprint made some changes on how sending mms works on their network. However one thing I haven't tried is to see if I can send mms thru just wifi with 4g and 3g off. It has me a lil curious because I know it didn't back then but they might had changed that when they changed it to allow sending thru 4g. But it could also just work on their networks only so idk..
Edit: I just put my E4gT on hotspot mode and disabled network data on a Sprint iPhone and Evo3D, both failed at sending. Soon as I enabled their data back the messages got sent. So you still can't send mms over wifi it relies on falling back to 3g. The way I recall it is the 3g comes on to send the mms then drops once it sends, but since you're on a call it won't do that.. Hope that helps lol
Sent from my SPH-D710 using XDA App
RayTrue04 said:
I can answer this one. If your on 3g and on a call, no you can't send mms. When you're on a call it knocks off your 3g to make the call. Now if you're on 4g, then you can send mms because you still have your 4g connection running. Another thing I would like to add is back when the first Evo and Epic came out, sending mms wasn't supported over 4g till Sprint made some changes on how sending mms works on their network. However one thing I haven't tried is to see if I can send mms thru just wifi with 4g and 3g off. It has me a lil curious because I know it didn't back then but they might had changed that when they changed it to allow sending thru 4g. But it could also just work on their networks only so idk..
Edit: I just put my E4gT on hotspot mode and disabled network data on a Sprint iPhone and Evo3D, both failed at sending. Soon as I enabled their data back the messages got sent. So you still can't send mms over wifi it relies on falling back to 3g. The way I recall it is the 3g comes on to send the mms then drops once it sends, but since you're on a call it won't do that.. Hope that helps lol
Sent from my SPH-D710 using XDA App
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right, uses 3g/4g to authenticate thru picmail servers, wont do that on wifi itself. no sprint connection=no picturemail.
Connect to wifi and send a picture (while you have a signal) and you will still see the 3g icon come on for a few seconds while it sends.
That's really weird though. I really use to be able to send mms while on the phone on wifi. I swear that changed on EL29. but oh well maybe i'm just tripping out
Sent from my SPH-D710 using XDA App
wizky911 said:
That's really weird though. I really use to be able to send mms while on the phone on wifi. I swear that changed on EL29. but oh well maybe i'm just tripping out
Sent from my SPH-D710 using XDA App
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I think you're trippin. Hey maybe you should Odin back to a previous software to test it out and let us know! Lol
Sent from my SPH-D710 using XDA App
OK so I Odin'd back to stock rooted EL29, and guess what?
I CAN send pictures while on the phone and connected to WiFi. the 3G icon doesnt pop up. it just sends. I knew I wasn't trippin. This function seems to have gotten lost among all the modding or something. But yea on a stock ROM, you can hold a conversation and send a picture...you just cant take the picture while in call. but yeah.

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