[Q] 3G Won't turn on PLEASE HELP! :( - Droid Incredible Q&A, Help & Troubleshooting

Okay, here is the status. I have a DINC and I've rooted it, upgraded the hboot to s-off, and upgraded the radios and all that good stuff. I've also ported the phone to cricket with successful results with full 3g, market, wifi, sms, mms, text, etc. So everything was working fine.
Then someone wanted a phone switched like mine so i did it for them no problem. It was working for a day, then it stopped. So I got it, and tried everything in the world to fix it, but 3g wouldn't work, even after reset to stock using ruu, pb31img thing and all that s-on, and everything. Even was verizon prl, radio etc.
But the 3g would not turn on, you go to mobile settings and it would just be greyed out, say "Turning on.." and flash white real real fast and go back to turning on and greyed out. And this is where it sits, no 3g icon nothing.
I've tried the airplane mode and that did not work. Turning off 3g, flashed different radios, different kernels, etc. No avail. Different roms, everything. Even at stock it says this. I've checked the settings PST wise, and even programmed it using ##pst from the phone itself and it commits successfully.
but no 3g turning on. So we sent the phone back because we thought it was a hardware failure.
So my phone was working great, latest radio, latest build of redemptive revolution, latest prl, everything working great on cricket.
I decided hey, i'll just sell you mine, and just get a cheap phone and save some money for a while. So i sold it to her, ported it over to the new number, switched it via cricket told them it was a razr v3c and all that. Next thing you know, same EXACT problem. No 3G will turn on, even after full reflash/flex or whatever to stock. Nothing i can do will turn on the 3g, it just hangs.
What in the world is going on, please someone help me, I feel so sick about this process. I am pretty adept with all of the drivers, adb installs, rooting and apns and all that. I also used the cricket v10 mms.zip flash file and its been working great up until this point.
We got cricket to check the settings on the account and they even did a reset to make sure its not that.
Is there any way I can look at a log file of the 3g radio? to see if its giving errors? Or is there something I can do to diagnose or view what is really going on? Any help no matter how involved or simple would be greatly appreciated. Like I said, I am really sick over this matter and feel so lost
But I love you guys, and you are geniuses and I know someone can help me. Thank you.
ALSO, i've noticed this happens a lot even with new dincs from verizon, so it might just be a hardware failure. I just don't know what to do to check it.

Question ... didn't you make a back up of the stock ROM...?
-Pocketing HTC Incredible-

Some kind of delayed radio issue?

Related

[Q] 3g connection will not stay up

So for the past 2 weeks I am having issues that basically render my phone unusable for 99% of the reasons I bought it. Posted a thread before but I think it got lost when the forums were having some instability around that time...
My 3g connection will NOT stay up. I did nothing to provoke this. No system changes. The sequence of events:
-Went out of the country with my phone on airplane mode the whole time
-Got back, a day or two later had an incorrect timestamp on my incoming SMS (they were showing up +3 hours)
-Called customer service, she activated a tester phone and confirmed that it was a system-side issue on the incoming SMS (somehow they were getting a timestamp from the system where my number is located, in Eastern time, while I am actually located in Pacific nowadays).
-Put in a trouble ticket after 2 hours trying to solve the SMS issue over the phone.
-Next day, my 3g connection begins dropping CONSTANTLY. As it stands, it won't stay connected more than 30 seconds. It will cycle to 1x sometimes, and then drop to a basic-service-only.
-Tried reinstalling my ROM several times to no effect.
-Started experiencing some very strange noises in SOME calls, such as it sounding like a chainsaw when the other person is talking. Happens very sporadically.
-Just today I found some instructions here for correcting my NAM settings, which were actually messed up as it turns out, but didn't fix anything.
At this point I actually have the phone unrooted and back to factory default everything, with no change. I've got a warranty replacement phone coming in shortly, but I'd still rather keep this one if I'm able to.
Is there anything I haven't tried that might be the case on my end? Has anyone seen this problem before? Has my phone antenna simply gone belly-up, or is this something that might still be fixed at some deep system-setting level, or with further calls to tech support?
So... I guess that's a no?
Gornul said:
So... I guess that's a no?
Click to expand...
Click to collapse
Had the same problem with my phone before I rooted my phone and starting to apply ROM's. I havent had a problem since. But when I had that problem, I would just keep turning on and off the 3g and it would stay for a while. It was just a quick fix but it worked. Off subject how did you unroot your phone and put it back top stock?
My phone just started doing this this yesterday. Whenever I reboot it, it'll come up, switch to 1x mode. After a while it'll try to switch to 3g mode, fail, switch to no service, and then either go to just basic voice with no data or back into 1x mode. I've tried updating the radio, switching roms, dialing *228, nothing seems to help.
Jager, instructions on a full reset are right here under section 6. I'm not sure why it's struck out. Definitely suggest poking around more first.
New phone's in and still having major connectivity issues. The SMS timestamp remains as it was, and I can't get (steadily) more than like 35kbps. I'll occasionally bump to 500kbps for a quick spurt, and then my connection will drop entirely and struggle to get back up to 35kbps. My wife's Incredible works perfectly fine in the exact same locations, too, so this is something that absolutely has to be on Verizon's side, specific to my line.
Me too
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
khukman said:
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
Click to expand...
Click to collapse
Someone help! Same issue! I can no longer get data....PERIOD. I have to stay connected to wifi, or I don't get my emails, internet, etc.
Need to fix this!
3G connection issues
I just got off the phone with Verizon Tech support. They are CONVINCED that it is an issue with my phone (and my wife's). Gee, how can 2 different phones, from different manufacturers have the SAME issue at the SAME time? Hmm, doesn't sound very promising to me.
They are sending out a replacement for my wife's Moto Droid to see if it is a phone issue (she has been having other issues with it anyway...). If hers improves, I may send mine back, but I don't want to have to unroot, etc. Plus I like the Super-Amoled screen . When did trouble-shooting turn to "replace the hardware first" ???
Regards!
This happened to me recently as well and was fixed with a factory reset.
I am rooted with S-off, so a normal factory reset via Menu->Settings->SD & Phone Storage-> Factory Data Reset didn't go well for me. Not sure of the exact reason, but I just followed the instructions in this post to restore: http://forum.xda-developers.com/showthread.php?t=786436
Programming your phone by dialing *228 is necessary afterwards as well, as khukman states below. Thanks for pointing that out.
After I completed this, I redid root, restored my nandroid backup and didn't lose a thing, plus my 3G is working again!
*A fair warning: Doing this formats the internal storage (emmc). I'd recommend backing up any photos, music, etc that you have stored on emmc before doing this!
Sent from my Droid Incredible
So I tried the above suggestion about going back to completely stock 2.2 and I have the same results. On one hand, I am now back to S-ON and stock Froyo, so if I want to send it back to Verizon, they are none the wiser that I was rooted, but on the other hand I STILL HAVE CRAPPY 3G SERVICE!!! Man, I feel like I'm on AT&T or something LOL! I'll keep an eye on it for the rest of the day and see how it does and report back.
Back in 3G!!!!!
After getting back to stock Froyo, as described in the previous post, I was still unable to get a good 3G lock. I read in another thread where someone did a 'Factory Data Reset' and it took care of it. When you do this, you have to dial #228 and let it program your phone as it did the first time when you got it. Once I did this, I had (and still have) a solid lock on 3G like I used to. I think that it was one of the Sprint ROMs that screwed this up in the first place (the OP states that you have to backup your PRLs, etc. before installing, then re-install them afterwards). I can't remember if I did this or not, so it may be my fault after all, but regardless, I am thrilled that once again I have a connected smartphone thanks to the resources contained on XDA!
Regards!
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Gornul said:
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Click to expand...
Click to collapse
Did you follow the steps in the thread I posted above? Doing that should completely format and re-image your phone. Much more than just installing a stock ROM. I myself tried so many different variations of ROMs, radios, etc and nothing did the trick until I followed that thread.
Sent from my Droid Incredible

[Q] No Service, No Data, WiFi Slow...

So, i rooted my phone today, bricked it a couple times, then fixed it(this doesnt matter)
Ok, so i was really excited to get this rom:
http://forum.xda-developers.com/showthread.php?t=864445
(I got the trinity, NOTthe Frozen one)
Long story:
So, I install the rom on my phone, no problems...but it seems I'm missing something and I've looked everywhere because i can't sign into Gmail, even with WiFi...Then again, I have no service...3g, or 4g, or for calling. Absolutely no bars in one of the strongest areas of my house. I'm thinking I'm missing some type of modem... I cant find it, I think i found it previously but from a different website, and they didn't even give instructions. Please help me because this is an awesome rom and I don't want to go back to stock rom.
Short story:
-no service, or data service, either.
-Missing some type of "modem" to enable data
-Airplane mode wont turn off. When clicked, it keeps going on and off. Please help!
Thanks in advance.
Not sure if this helps but I was getting major signal drop on 4g. Come to think of it 3g too. I don't think you are missing anything if it boots up and opens. Sometimes devs make tweaks internally that may not be known to us. I know when signal is constantly searching you get major battery drain
UFE (Unidentified Flying Epic)
Well, at least it's not just me.
For me the only way I've found that reliable works is to Odin back to DI18 and start from scratch.
Unfortunately, I basically can't touch CWM afterwards, because doing anything in it seems to bring the bug back.
Hopefully there's a fix out there for those of us that are continually plagued by this rather bizarre issue.
Seems rather strange that reflashing the modem with Odin doesn't even do the trick.
Just to.let u know you said you bricked your phone a few times. If you brick a phone it doesn't come back. You can't brick a phone a couple times. To answer your question sounds lime you need to reflash the.modem. go into.settings and about phone and see what your baseband version is. It should the same as the software you are on. If you are on dk28 then it should be dk28. Also I would upgrade to eb13 since dk28 is ikd school now and to many bugs that were not fixed. Just my 2 cents. Good luck
Sent From My Evo Killer!

[Q] Major problem!!!

not sure where to begin, i suppose by listing my phone specs after root--
using the galaxy s2, (epic 4g touch) using kernal 2.6.35-8lostkernelexp+, build number starburst 11.13.11 v1.9.8r and running nothing but the honey theme.
until today, everything seemed to work fine, then suddenly, i was unable to send pictures via text. not a real big issue, but i travel alot and sending pics back home by messages i a big deal for me. however, normal text's would go through, just not any pics. i could send and receive normal words with no issues.
then, totally lost internet connection--although the 3g is lit up on top, and i have 4 full bars of signal, i cannot surf, all i get is "unable to display webpage". since im at home, i turned on the wifi option and connected through the router in my house, and all worked fine-- i got online, send pic texts, etc...but when i turned wifi off, nothing.
now, back when i rooted the phone, i still kept getting the annoying "system update" messages that the phone normally does, forcing me to install whatever update the phone grabs. to prevent that, i did the steps on this site which was here--
http://forum.xda-developers.com/show...ght=freeze+ota
and disabled my update notifications. well, back to the beginning--now i have no internet at all and god only knows what else is wrong that i have yet to discover.
only thing i can think of at this point, is to unroot the phone , return it to the way it was and see how it goes but i dont want to do that--
any ideas?
since i made the post, i been playing around with the phone. ive reflashed the rom, reinstalled the nothin but honey theme, no changes.....
have NO internet what so ever, no market place, etc...
only way i can get online on the phone is through wifi.....
somethin has happened.... please help??
of course i cant call sprint tech support because of the root so thats not an option.
I'd love to help
You can always backup (Nandroid) then Odin back to stock. Then flash a different rom. WITHOUT THE THEME Hope this helps
thanks, but if at all possible, id rather see if it can be fixed before i do all that. i found another thread that said just reflash it and such, which i did-- no change...
again, only way i can get online is by wifi--- so far, dont seem to have any other issues but desperately need to get the regular internet connection to work, dont know what happened, just quit totally today for whatever reason.
anyone, please?
Try flashing just a different Modem.
Then Update Profile and PRL.
You'll want to check the General forum where you posted this exact same question. Some good advice there.
Sent from my SPH-D710 using xda premium
Check the general forums as suggested or just Reflash the Modem (radio's).

BIG PROBLEMS, no 3G/4G mobile service since yesterday, tried EVERYTHING

Need some help here. I never usually need help, been modding everything possible on Android for years now. But can't figure this one out, getting worried.
Had my LTE Nexus since launch day. No issues like this before.
Been on all Team Kang AOKP toro ROM updates since release, always on the latest. Stock kernel. Was on build 20 since it came out.
Yesterday at work, had a few bugs from probably not data wiping from build 19, so I wiped it all and re-flashed 20 again. Restored Titanium and started re-setting things up, I believe these are the only things I did. I was at work where I would normally have minimal, but some, service.
Ever since around there, I have not once had a bit of 3G or 4G service. I have not seen the 3G logo for even an instant, only few, gray bars. Wifi works fine of course. It's possible I even lost service before wiping and re-flashing, but I can't recall or didn't notice.
I tried all the usual stuff, wiping everything again, re-flashed AOKP 20, re-flashed other/older ROMs, re-flashed latest radio, restored old Nandroid backups, pulled battery and sim card and put back/rebooted...NOTHING IS WORKING. Also, I have driven through several towns since yesterday so I know it's not a local outage. Also, other people with Verizon phones here have service fine.
I have basically torn the phone down software-wise and nothing has fixed the issue. I still have no service. Each time I re-flash a ROM, it always makes me go on Wifi when it wants me to sign into Google...it never picks up mobile service then or after.
The About>Status screen says:
Network: Verizon Wireless
Signal Strength: shows an actual number reading that changes
Service State: In Service
Roaming: Not roaming
Mobile network state: Disconnected
Please suggest things I can try, but I guaranteed I have already tried them. Can't understand or imagine what is causing this, because I did nothing different than I normally do.
Also, I posted this on Rootz as well, and many replies so far. Still no luck though.
If you have an idea I can try, maybe post there instead at this point for me?
Thanks guys in advance.
http://rootzwiki.com/topic/16407-bi...ile-service-since-yesterday-tried-everything/
It seems a radio problem. Try to flash the stock ROM from Google.
tigajr said:
It seems a radio problem. Try to flash the stock ROM from Google.
Click to expand...
Click to collapse
Well I did go back to many random earlier, more stock custom ROMs in hopes of a fix, but nothing so far. I am currently back on the stock 4.0.2 ROM that is rooted and deodexed by Bigxie, but I guess I can go all the way back to stock 4.0.1 or 0.2. Will try now.
Went to Verizon and it looks like the sim card swap did it. The girl there was nice and did it without hesitation for me.
She showed me in her computer how under my family account, it wasn't even fully showing my device or something like that. Not sure if it wasn't there at all or if it just didn't show that I had a 4g phone activated on the account...but I'm sure it was related.
Sucks to have to get a swap and still don't know what caused it or if its related to flashing roms, but at least it works! No issues since...
It is possible, but unlikely and no reasonable explanation, that your sim somehow got affected doing all the flashing and stuff.
Sent from my Nexus in Texas.

[Q] Data Connetion

Hello all!
I am having constant data issues all day where I go to use an app that needs it, it says that no data connection can be found or something. I turn the radio off, turn it back on and then it works. It's a good work-around but it does get very annoying. I've tried multiple 4.4.2 roms but no avail. I tried a different kernel but I couldn't even use the phone. Any ideas?
Same for me; I'm rooted now but it happened before root and after the JB ota updates. Annoying but otherwise I love this phone
I think this has been a known issue since ICS (I could be wrong though).
If anyone knows a fix that would be cool (I have GSM google play gnex)
My issues started late last night, lost data connection and it didn't come back. On my way home, it connected then lost again at home. Went to Verizon today and they couldn't figure it out, said possibly the radio is taking a crap.
On my way to work, it connects then gone. I tried flashing the radio, pulled battery, booted without sim, formatted cache and delvic. I have tried everything and think it's the end of the line for it
I've been rooted since the day I got it and had the issue once a while back but it straightened out and has been great since.
Certain CyanogenMod ROMs have trouble with the Network Modes sticking. Which carrier are you using? For my carrier, I had to have the correct APNs set to get 4G and MMS working. It might be that this is the problem in most cases, especially when the phone switches between 4G and 3G in spotty areas.

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