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This morning I picked up my EVO and the wonderful people at the Sprint store ported over my number from T-mobile. They told me to leave my EVO off until my old G1 with T-Mobile stopped working. I think they might have screwed something up, though, because my voicemail number is a different number than mine and I can't use the device self service. Here's the skinny so far:
- I've done the profile update in the settings, that doesn't fix it.
- My visual voicemail does not work
- The device self service tells me that it's not the correct number for my account.
Now, this morning I did hear them mention something about a temporary number, so I'm thinking it might be defaulting to that. I'm going to call Sprint in the morning to get it taken care of, but I figured I'd come to the real experts first. Any ideas?
same exact problem.
ported my g1 number to sprint and was told the same, fired up the evo once my g1 stopped working.
the number displayed in settings>about phone is still the temporary number and the same functions do not work for me.
tell me how it goes with sprint.
much appreciated.
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
P_Dub_S said:
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
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Got this from another thread in the general forum: Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.
They should have programmed your original phone number and MSID into the phone even though it had not yet been ported over yet. Call Customer service and get your programming info or go back to the store to have them reprogram it. It's going to be stuck with the temp number until it's manually configured.
Hey everyone,
I went to the Sprint store this morning to get my issue taken care of, and it was as simple as reprogramming. He took care of it in 30 seconds. All fixed!
i went to the sprint store, but i don't think the employee really understood the problem. they ended up doing a hard reset and not being able to fix it.
ended up calling customer care and they took care of it easily.
I had this same issue but with my wife's phone 2 weeks ago. I ended up doing a hard reset (not the one in the user menu for her phone) via a service menu (they provided code).
So my guess is either re-program or this service menu hard reset future reference for anyone with similar problem
My Story
I recently switched from the Incredible to the Droid 2 global to give it a try. Don't worry I got it for free thanks to the deal that Verizon is running about buy one get one of the same. *Upgraded a family member so I took the free one as I thought what the hell*
Now I've played around with this phone for 1 and 1/2 days so far and I'm not liking the battery life. I rather not return the phone as it was free and so I was thinking if I could just keep it as a backup that would be great.
Now my question is can I switch between the phones without going into the store? I want to activate my incredible again for a while since it got better battery life. *and before you ask, yes I've spent at least the last 15 hours using it like I did my other phone but still the battery was drained faster*
Now I have done a google search already about this topic and found this so far.
http://www.ehow.com/how_5046976_switch-phones-easily-verizon-wireless.html
Has anyone here done this before? I'm not looking to change anything about my services other than the phone. Both phones are smart phones and thus I don't see a problem but I figured I would ask the all mighty people here.
I just call verizon and they do it for me.
Its very simple just call them up and they ask for the codes off the new phone and your set. I believe you can do it right off the website as well.
Eh well I have 1 problem with calling them. I only have my cell as my phone. So I can't call them on the phone that will be deactivated. I'm looking at this as saving me time from having to deal with going to the store or from having to call them.
I'm just worried that since I'm on a contract that I would be locked to this specific phone unless I upgrade again.
Bump
Anyone else done this before?
There's a couple of approaches (or maybe many more I haven't thought of):
1) Do you have a computer (not a phone)? If so, can you just use Skype or some such thing to call them at their 800 number or whatever it is? Then you can shut off the phone.
2) I have an old droid 1 and a dinc. I switch between them by shutting off the dinc, and turning on the droid, typing *228 and that's that. Reversing the process works as well. No one asks for the MEIN/ID, but once I had a small contract screwup where I had a replacement phone I'd forgotten about, and I was asked for the MEIN (is that the right acronym?) , and had to yank the back off to find it and give it to them. It is also in 'about phone' but the phone has to be on.
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So none of that may be useful to you unless you have access to a computer and skype (or an equivalent).
Good luck -
So you say you can just turn off one phone and *228 on your deactivated phone and that will automatically switch which phone is active at the time?
Yes, I can do that as long as the original paperwork on each phone really matches what they have in their computers.
For example, I mentioned that one phone was broken and replaced early on, and I had to call them to change to that one, but once I'd done that call, I could just use the *228 to change.
It sure doesn't hurt to try it.
hachamacha said:
Yes, I can do that as long as the original paperwork on each phone really matches what they have in their computers.
For example, I mentioned that one phone was broken and replaced early on, and I had to call them to change to that one, but once I'd done that call, I could just use the *228 to change.
It sure doesn't hurt to try it.
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Ah cool well both phones match the paper work on my account as I own both and they had both been activated before on my account so I will give it a try and see what happens. If this works then I will be very happy as I can just switch back and forth all I want.
Just tried that and it didn't work. As soon as I tried it asked me to enter the phone number that I was trying to activate.
I think this does have to be done via the website first. I would love to hear some someone that has tried the instructions that I linked above.
I do this on a monthly basis. When u dial *228 from the phone u want to use press 1 for program. When prompted enter phone number with area code that u want on that phone. If your act has a password u may be prompted to enter that or the last 4 digits of the act holders social security number. When it goes through, may take up to 10 min u will get programming complete. Dial *228 again then select 2 to unlock prl and update roaming. Pm me if u need further help. Peace.
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wetworkforfun said:
I do this on a monthly basis. When u dial *228 from the phone u want to use press 1 for program. When prompted enter phone number with area code that u want on that phone. If your act has a password u may be prompted to enter that or the last 4 digits of the act holders social security number. When it goes through, may take up to 10 min u will get programming complete. Dial *228 again then select 2 to unlock prl and update roaming. Pm me if u need further help. Peace.
Sent from my ADR6300 using XDA App
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what he said. no need to call them.
Recently I have been having a problem with error 16. It happened of course when I activated on boost mobile. Then 3 days later it hit me 2 days in a row. And now a week later I am getting error 16 again. Did some research and couldn't find a fix. I know how to get it to go away I just need a way to make it stop repeating. Any info? Thanks
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I'm on a boost prl. And a custome Rom.
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Did you flash your phone yourself or did you pay to have someone do it for you? I know how to fix the error but lets figure out why it keeps happening also. The only time I've ever got that error is when I first activated the phone. Also, did you have to apply a fix each time it gave you the error or did it fix itself?
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What prl are you using? Also would that work for me?
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I just flashed to boost... Would like some input.
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ERror 16 FIX is .......Just call 365
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How do you fix i have recently been having the same issues. it comes and goes. ill make a call and sometimes get the error then i just hang up and try again then will usually fix itself
The only time this happens to me is when I turn on the donor phone, I don't even have to make a call with it, and then turn on the Evo.
This is the only time this ever happens to me.
In my experience error 16 happens when Boost initiates an OTA PRL update and when the flashed phone does not respond correctly (as a Boost phone would) it is flagged and error 16 results.
What you need to do to avoid it is to wait for an automatic PRL update after you activate the donor phone and only then flash the receptor phone.
Error 16 is a "Sprint" security Flag. It not related to Boost at all. What typically causes it is the radio still has some of the old MEID or ESN locations. When you flashed your new phone did you find the correct amount of locations in hex memory? I think 9 for MEID and 11 for ESN? Any less and the old info is still in hex memory and it will NOT authenticate. When you do your ##debug# I bet you'll see AN/AAA authentication = failed or so... check that out.
As far as clearing it, the only I know is to let the call go thru to Sprint. They will verify your Boost account and then reset your account. But if the phone is not fully flashed it will work but error out again later on.
hello i got this error and let teh call go through but instead of sending to a rep it just says please contact your customer support provider at the end -- it hap[pened before but it went to asprint rep who helped me.. any ideas?
I don't know if it's actually related, but I'm getting that error only when I change Network Name through Service Programming from Sprint to Boost Mobile. After i verified account by talking to rep that error never happened again to me. Bt I'm still on old baseband and a PRI for over a month without any issue (except for battery life). Will update PRI and baseband now to see what is gonna happen.
Does anyone know is it ok to update NV from this thread?
[ Radios ][ 9-5 ] All EVO Radio, WiMAX, PRI, NV & HBoot versions
just stay on the line and talk to the rep. they know exactly whats wrong and will fix no ??? asked. just remember to tell them the donor phone when asked what kind of phone
I've had this problem also anytime I turn on the donor phone, it's a super easy fix and you don't have to talk to anyone. What you need to do is find a temporary MEID, there's a topic at http://www.howardforums.com/showthr...ow-ESN-s-for-activations-here-(NO-QUESTIONS!) with tons of them (many are in use but look around) than (while leaving your donor phone off) go into your My Account on the boost website and change your MEID to the temporary MEID, wait a few minutes and change the MEID back to your correct MEID. This will fix the error number 16 problem. Keep in mind as well than anytime I've done this Ive left my Evo turned on, didn't have to restart or anything.
A second solution as the post above, you could wait on the line and tell them you're just trying to make a call, give them the description of your donor phone and they will call you back on another number and have you make a test call etc (make sure you do it from your Evo). They may or may not need to call you back though, this is just what I've always been told. The only solution I ever needed with this problem is the first one.
kc3 said:
I've had this problem also anytime I turn on the donor phone, it's a super easy fix and you don't have to talk to anyone. What you need to do is find a temporary MEID, there's a topic at http://www.howardforums.com/showthr...ow-ESN-s-for-activations-here-(NO-QUESTIONS!) with tons of them (many are in use but look around) than (while leaving your donor phone off) go into your My Account on the boost website and change your MEID to the temporary MEID, wait a few minutes and change the MEID back to your correct MEID. This will fix the error number 16 problem. Keep in mind as well than anytime I've done this Ive left my Evo turned on, didn't have to restart or anything.
A second solution as the post above, you could wait on the line and tell them you're just trying to make a call, give them the description of your donor phone and they will call you back on another number and have you make a test call etc (make sure you do it from your Evo). They may or may not need to call you back though, this is just what I've always been told. The only solution I ever needed with this problem is the first one.
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Cool thanks i will try your first method next time!!
Offering to sell a service is against the rules. Posting a paid service will warrent a ban
Error 16 Fix!! Only if you have a 2nd working BM cellphone.
I believe that BM Reps are now aware of the main cause of Error 16; Consequently, they may some times be hard to convince....Anyways here is a work around:
You need a 2nd working BM cellphone ( let's call it replacement cellphone), that is not active on any other account:
PS: Your donor phone is not what I am talking about ( matter of fact you should take its battery out and hide it somewhere in your basement )
By Flashed phone I mean your (EVO, EPIC, NEXUS....)
1- Turn OFF Both cellphones (replacement and flashed).
2- Log into your BM account, got to upgrade device, and activate the replacement cellphone
3- Turn ON the replacement cellphone (ONLY) and let it sync with the network... Test it by calling 611, if working call someone you know to double check...
4- Turn OFF replacement cellphone
4- Log into your BM account, got to upgrade device, and activate the Flashed cellphone
3- Turn ON the Flashed cellphone (ONLY) and let it sync with the network... Test it by calling 611, if working, call someone you know to double check...
Hit thanks if I helped you...
It's not that complicated. All you need to do when using this method to fix error 16 is:
1) log into boost acct, go to update handset and enter extra meid, click OK twice until you get to the screen with msl, msid, and phone number at the bottom of screen.
2) now go to main acct info screen and then click on update handset again, enter donor meid, click OK twice and you are set. Just make sure donor is off first and really you do not even have to turn off the flashed phone. I have done this probably 100 times this way with no problems.
Kc3 explained this a few posts above us already, but you don't have to wait more than a second or two before changing back.
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Klown80 said:
It's not that complicated. All you need to do when using this method to fix error 16 is:
1) log into boost acct, go to update handset and enter extra meid, click OK twice until you get to the screen with msl, msid, and phone number at the bottom of screen.
2) now go to main acct info screen and then click on update handset again, enter donor meid, click OK twice and you are set. Just make sure donor is off first and really you do not even have to turn off the flashed phone. I have done this probably 100 times this way with no problems.
Kc3 explained this a few posts above us already, but you don't have to wait more than a second or two before changing back.
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The problem with this for me is that I'm grandfathered to the old Pay-as you-go. and if I change my handset I loose that service.
Any other suggestions?
thecensor said:
The problem with this for me is that I'm grandfathered to the old Pay-as you-go. and if I change my handset I loose that service.
Any other suggestions?
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Stay on the phone when you get the error 16, at the end an operator should get on the line, just make sure you tell them about the donor phone if they ask any questions, dont tell them about the flashed phone at all. If they ask, tell them you just went to make a call and started getting this error.
Hope this helps!
Hey everyone i need your help.
so i bought an htc evo 4g from craigslist already flashed to boost mobile the phone worked fine on the guy who i bought it from he gave me his boostmobile account info to transfer his phone to my acc. so i got home with the phone i transfered his account info to my boost account and now i cant get calls or anything no interenet nothing!! i look at the phone identity and it still has his number under it i called boost and they walked me through a procedure even did ##(some numbers)# to bring up a screen to put in my new number i did tht ut still nothing. it shows his number still in the phone identity im lost please help i spent 170$ and i want my phone to work some1 help me
do you know your Evo's MSL or SPC? If so, try pushing ##123456# (123456 should be your MSL) then on the pop up menu that comes up select "Edit Mode" then you need to change your MDN to your new number and you need to change the MSID to the new one too. If you already talked to Boost then hopefully you wrote these 2 numbers down. If not, call them again and tell them you switched numbers/phones and need to re-enter that info. Just tell them you need the new MDN and MSID so you do not have to sit and have them try and walk you through steps to that are not for the Evo. DO NOT tell them it is an Evo obviously. If you do not know your Evo's MSL then it is pretty easy to get through CDMA WS, pm me and I can help you with that part if necessary. Hope this helps, if you need anything else feel free to ask!
*If I have helped, please take a second to hit my thank you button*
thanks man now i need help with the internet its not working and i have no idea wat to do
Push ##33284# then select EVDO Engineering. Scroll all the way to the bottom an tell me what it says next to AN/AAA
Did you try going to settings, system updates, update profile yet? Also it can take up to 48 hours for everything to work IF it says 1- authenticated after AN/AAA
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it says to 2=failed authentication
ive also tried up dating profile it would let me
If it says authentication failed then your AAA and HA keys are wrong. Did you get the donor phone from the guy you bought the Evo from???? If you did then it will be pretty simple to pull the correct AAA and HA keys from it.
If you do not have the donor, you might try ##786#, then hit menu then hit reset. Be warned, it will reset everything back to factory so make sure you back up anything worth saving first. When the phone resets itself, it will try to perform an OTA activation. I am wanting to say it should provision the AAA keys on its own after that (If I am wrong on this part, please feel free to step in and correct me guys)
what do i need to save to be backed up and i dont have doner phone
Dont think you can do that, tell you what I did. I bought an Evo also off ebay fixed the glass and found someone to flash it to boost. after 2 months with phone the 3g went out, tried to get help from flasher but no go, I found a guide myself and started testing, first flash success, so wanted to reflash my phone and only way to get it done was to buy a donor phone, attach it to your boost account, hook it up pull the info, reflash EVO and all done. You cant just take a phone and move it to your account, wont work.
You should have just left it the way it was, now you'll need to get a donor phone and start over, I did and doing fine now.
If you need help let me know.
Yep, I agree. If you do not have the donor, I would suggest buying a new one. Even if you do manage to fix data this time, you will have more problems later. The fact that you did not get the donor might mean the Guy is activating more than one evo with it and that means you might start getting the error 16 in the future. I have always given the donor back to the person I flashed for because I do not need it and more importantly I have no legitimate reason for keeping it.
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Would this be the same steps if i call Boost and change my old number, im giving my EVO to my daughter but she doesnt want my number.
It will be the same steps as to changing the numbers in the setting once i enter the MLS???
I've been searching all over google and everywhere else I can think of, I have found similar cases as mine, but not exactly what I'm looking for.
First off I purchased a phone that was said to be cleared for activation, yet when it arrived it was not, I called Virgin Mobile and asked them to activate the phone onto my account and I was told to get name/pin/address of the previous owner to deactivate the phone, even though it has no service. So I looked around and saw this MEID cloning stuff, and since I already have a Samsung Intercept I thought I'd just use that as the donor phone since it's very slow and ruins the android experience for me. I've missed calls because it locks up when an incoming call comes in, anyways... I got the phone set up and data works just fine, but my calling comes back with a "We could not validate..." I've cloned the MEID, MSID, MDN, everything, and it still won't work. So basically my question is, has anyone had a similar problem and fixed it? Took me 2 days to figure out everything and just get data running.. D:
Isn't cloning that Id illegal?
In the uk you'll be sent to jail for cloning or changing mobile id's.
From what I've read it's illegal if you want to keep both phones up and running at the same time, or if the phones MEID was stolen. I'm going to be leaving the Intercept off and use the Wildfire as my main phone. I tried doing it the right way but VM was not wanting to work with me so I have to do it the hard way.
I actually found the problem, after I wrote the MEID with DFS CDMA Tool, It generated a pESN in an un-editable box below it, all I had to do was use a hex editor on file '0' after doing the 'open sesame door' using EFS File explorer, and rewrite the ESN to the pESN. Which is how I had to re-write the MEID also. So I just extracted the files '0' and '1496' rewrote them in a hex editor so they would read all 0's and deleted/replaced them. Rebooted the phone, wrote the MEID. Rebooted again, and rewrote the '0' file with a hex editor since the ESN did not want to change in DFS. Made it way more complicated than it should have been.