[Q] Void warranty by flashing ENG S-OFF? - Desire HD Q&A, Help & Troubleshooting

I have a Desire HD and I want to flash ENG S-OFF, so I am able to flash radio.img. But I'm not sure, if I void the warranty with this procedure.

Yes u will but my bro got a replacement from htc after sending his faulty dhd bak it was hardware fault and they didnt care
Sent from my Desire HD using XDA App

You've voided the warranty just thinking about it.
Seriously, ENG S-OFF can be undone by running an official HTC RUU (Rom Update Utility). So along as you have a suitable RUU your fine, should any warranty repairs be needed.

raketenemo said:
I have a Desire HD and I want to flash ENG S-OFF, so I am able to flash radio.img. But I'm not sure, if I void the warranty with this procedure.
Click to expand...
Click to collapse
According to a few people in the know, rooting and s-off WILL NOT void your warranty, as there is nothing in there about modifying the software
Sent from my Desire HD using Tapatalk

raketenemo said:
I have a Desire HD and I want to flash ENG S-OFF, so I am able to flash radio.img. But I'm not sure, if I void the warranty with this procedure.
Click to expand...
Click to collapse
Yes, it will surely void warranty. But then again, who wants stock over a perfectly rooted phone anyway?

Htc only warrant hardware, not software.
-----
Sent from my Leedroid loaded Desire HD pocket rocket.

I think if you sent it back and the hardware was fine but you had messed up the software, there might be an issue (which is reasonable).
But everything I have heard has been that people sending their phones back with custom software due to a hardware fault haven't had issues. HTC doesn't seem to mind too much.
I have a bit of a theory about this - I think that HTC's management takes a bit of a anti-flashing stance, but the engineers don't really put much effort into systems to stop it. Hence the NAND write protection the DHD came with, which turned out to be quite easily disabled once they worked out how

jords12 said:
I think if you sent it back and the hardware was fine but you had messed up the software, there might be an issue (which is reasonable).
But everything I have heard has been that people sending their phones back with custom software due to a hardware fault haven't had issues. HTC doesn't seem to mind too much.
I have a bit of a theory about this - I think that HTC's management takes a bit of a anti-flashing stance, but the engineers don't really put much effort into systems to stop it. Hence the NAND write protection the DHD came with, which turned out to be quite easily disabled once they worked out how
Click to expand...
Click to collapse
It must be on a person person basis (although HTC uk state this is accross the board) i sent back a HD2 with a faulty mainboard that still turned on but powered off quickly, that had HardSPL still on it (didnt flash RUU via SD so didnt remove it Doh) under no circumstance would they replace the faulty main board quoted a cost of £20 just to get the phone returned
Here in the UK with me at least they certainly do care if you have been flashing custom roms

They do not care about Desire HD, there is nothing about software mods in the warranty terms.

Related

Rooting HBOOT 0.83.0001 - is it possible?

I unrooted to send my phone back to HTC for a warranty repair. They've sent it back and now my HBOOT is 0.83.0001 - I'm pretty sure it wasn't before I sent it to them...
Is there a root method that works for this version of HBOOT?
If not, what other options do I have?
Lol ? Do you have the new ROM so ?
I wondered if it would, but no, still 2.1-update1
I'm gonna be disappointed if I can't root it for a while now, but if the Froyo OTA does happen this weekend it will be some consolation...
I will add also that at this time, there is no way to root the Desire with the HBOOT 0.83.0001 :/
i had a bad feeling that would be the case... oh well, at least I'm free of the iphone I was stuck using while they were repairing it... those things seriously suck
Does the unrevoked3 method not work? I thought that could root anything!
I couldn't find anything specific to HBOOT versions on http://unrevoked.com/recovery/, but I'm a little hesitant to try it without knowing for sure...
I did rooted two desires with hboot 0.82 (branded for polish provider (ERA) using unrevoked3 without gold card.
I would say, go for it and try, nothing to loose
thanks - I took the plunge with unrevoked3 and had no issues... worked fine now running LeeDroid, it's all good
linshius said:
I would say, go for it and try, nothing to loose
Click to expand...
Click to collapse
Except for a possibility of bricking your phone??
Out of interest, OP, does your replacement phone have an SLCD panel? Or did they repair your actual unit?
bedeabc said:
Except for a possibility of bricking your phone??
Out of interest, OP, does your replacement phone have an SLCD panel? Or did they repair your actual unit?
Click to expand...
Click to collapse
i got over that fear a long time ago... i hope it never happens to me!
I was secretly hoping they would replace the unit, but no they sent it back repaired... it was turning off for no reason when light pressure applied to the back cover.
So no SLCD screen for me
bedeabc said:
Except for a possibility of bricking your phone??
Click to expand...
Click to collapse
You right, don`t try it on ORANGE branded Desire , don`t think u can brick trying to root, if unrevoked is uncompatybile it just won`t work.
Correct me if i`m wrong pls.
linshius said:
You right, don`t try it on ORANGE branded Desire ,
Click to expand...
Click to collapse
Forgive me, why is this?
Dunno why people worry so much about bricking - they're all under warranty for a while yet, so just send it back.
Yes, I know in theory it voids it, but are they really going to turn up to court to try and prove it over a £500 phone? It'd cost em more just to have the meeting to arrange it.
hermand said:
Dunno why people worry so much about bricking - they're all under warranty for a while yet, so just send it back.
Yes, I know in theory it voids it, but are they really going to turn up to court to try and prove it over a £500 phone? It'd cost em more just to have the meeting to arrange it.
Click to expand...
Click to collapse
It could be argued that it's that sort of dishonesty that makes HTC slightly apprehensive about third-party ROMs and mods, and why they make some attempt to prevent you doing it.
Hi.
I've same problem. My device was overheating and i unroot it and sent in for repair. Today i got it back with new mobo and HBOOT v. 0.83.0001 :S I hope that i can root this thing using unrevoked.
Cheers, X.
streetdaddy said:
thanks - I took the plunge with unrevoked3 and had no issues... worked fine now running LeeDroid, it's all good
Click to expand...
Click to collapse
can you PM how did you do it?
kmetek said:
can you PM how did you do it?
Click to expand...
Click to collapse
can you actually get it posted with instructsion, becuase unrevoked does the procedure (using linux version as running ubuntu) and it says it will leave the phone in recovery mode. all i get left with is a black screen. clockworks recovery is not to be seen. infact i think my recovery partition may not have been included as when ever i boot into it its a black screen.
there are a growing number of people who are stuck on 0.83 who would like to know.
Yeah I get the same. Root worked but no recovery!
SavageCore said:
Yeah I get the same. Root worked but no recovery!
Click to expand...
Click to collapse
Does that mean that the phone is still functioning? Nothing when booting into recovery but loads fine in normal boot, plus you have root?
I just got the new Telus Desire and it has HBOOT 0.83.0001.

[Q] Rooting Desire HD

Good evening.
I'm new to the forum, so I hope it's ok that I ask a question as the first thing?
(Oh and bear over with my english as it is not my main language)
I'm quite sure you guys get this question quite alot, but it is a bit hard for me to collect the necessary information needed for me to start working on my "problem".
My plan is too root my newly aqquired HTC Desire HD.
As an added information: I already temporary rooted it using the VISIONary+ application and that seems to work as it should. I can get root rights and everything. So far so good - I havn't tried using the permanent root option that this program allows as I want to know exactly what I am doing before doing anything (I heard all the scary stories of bricking and stuff)
So let's start out with the questions:
- How do I check what firmware, kernel, ect ect ect I've got so that I can get the necessary information?
- How do I know if it is branded or not? (Not sure what that even means... I live in Denmark and bought it at the shop, and it is not simlocked. Phone company is Telmore)
- Where the hell should I start?
I looked up this guide: wiki.cyanogenmod.com/index.php?title=HTC_Desire_HD:_Full_Update_Guide#Flashing_Radio
Would that help me?
Also looked at this: androidpolice.com/2010/04/16/complete-guide-how-to-fully-back-up-and-restore-your-android-phone-using-nandroid-backup-and-clockworkmod-rom-manager/
Could I just perma root with VISIONary+ without worrying and then using rom manager to get the recovery image on and stuff or is it better doing a manual root somehow?
Oh and by the way, I already got adb access to my phone through the pc!
(And please tell me if this is the wrong section of the forum.)
Thanks in advance!
I guess the first question is, did you purchase the telus desire hd in canada per chance?
The firmware /kernel info can be found in the about phone section of the settings menu.
As for rooting I personally favour the manual root specified by the good folks over at CyanogenMod here if you find that a bit daunting there are some automated one click tools over in the Development forums here on XDA, although most require that you have access to a computer running windows.
equlizer said:
I guess the first question is, did you purchase the telus desire hd in canada per chance?
Click to expand...
Click to collapse
Nope. It was bought in denmark.
Dunno if it's a telus model or anything (As I have no idea what a telus is lol)
Some Information about my device: (Btw I'm trying to translate from danish. So ask if something sounds wrong)
- Android Version
2.2
- Basebandversion
12.28b.60.140eU_26.03.02.26_M
- Kernelsystem
2.6.32.21-gf3f553d
[email protected] #1
Thu Oct 28 13:24:11 CST 2010
- VersionNumber
1.32.405.6 CL278359 release-keys
- SoftwareNumber
1.32.405.6
- Browser version
WebKit3.1
As far as I can see my VersionNumber (I guess that is my firmware??) matches the one that the cyanogenmod guide (As In I dont need to downgrade yay!):
wiki.cyanogenmod.com/index.php?title=HTC_Desire_HD:_Full_Update_Guide
Asks for.
Is there anything else I should check for before I begin, or would that be the guide I should follow?
Plus I forgot to say:
I'm pretty good with computers in general. So I don't care using an "advance" manual method as long as it is descriped well so I don't end up saying "Wait what? Where the hell should I go now?"
So no need to doing some noobish way (Not saying One click methods are noobish) I just need to know what to do and how it should be done.
ok for starters, dont worry about bricking, it's impossible to brick your device trying to root, infact there are only 2 ways you can brick your device, and thats flashing a radio or hboot you have the 1.32 software version and that can be easly permrooted using visionary, after you root, you may want to s-off aswell
AndroHero said:
ok for starters, dont worry about bricking, it's impossible to brick your device trying to root, infact there are only 2 ways you can brick your device, and thats flashing a radio or hboot you have the 1.32 software version and that can be easly permrooted using visionary, after you root, you may want to s-off aswell
Click to expand...
Click to collapse
First off, thanks for the quick help! *thumps up*
So I don't have to use the CyanogenMod guide? (would it be better if I did it that way?)
Or is it enough with a perm root with VISIONary?
Then after that I'm thinking of doing a backup (It's called Nandroid as far as I've read?)
Doing a perm root with VISIONary, followed up by flashing the recovery image using the one click option that ClockWork ROM manager allows.
Would I have to worry about doing that, or does my information say that my model should work perfectly fine with that?
I think it's quite important to say that I'm thinking of doing a Custom Rom later, but my first job is to get it rooted and backed up incase anything happens.
Oh and, how would I manage to do a s-off after I've got it rooted? Would that have to be done BEFORE doing the flashing of the recovery image and doing a backup?
you can use the Cyanogen method, thats just a manual way, i used visionary, and have had no problems at all, just click the permroot option and wait after you root, before you flash a custom recovery you need to s-off, this is because the nand chip has write protection, check out this thread http://forum.xda-developers.com/showthread.php?t=855403 jkoljo tool is awsome and although flashing a hboot is dangerous, no1 has bricked there device using his tool yet, thats how safe it is once you are s-off, you can download rom manager and flash a custom recovery
I can see that the tool is called "One click ENG s-off" as in ENGLISH.
Does it matter that my phone is bought in denmark and is in danish?? (Does the language matter at all? :O)
virtual-aidz said:
I can see that the tool is called "One click ENG s-off" as in ENGLISH.
Does it matter that my phone is bought in denmark and is in danish?? (Does the language matter at all? :O)
Click to expand...
Click to collapse
the ENG means engineering, there are two types of s-off, engineering s-off and Radio s-off, the engineering one allows you to issue fasboot commands though and the radio one dosent, either one will security unlock your bootloader though
Ah I see
I just noticed in the s-off guide: "tick "I have Radio S-OFF" in the tool"
Why do I have to tick that? I don't have Radio S-OFF? :O
And right now I can't even test out what we are talking about *sadface* I just noticed a dead pixel right in the center of the screen, so before I start messing around, I'm gonna take it to the shop and see what they say (God I hate dead pixels)
I know it's a bit (well alot) besides the subject, but I was just crossing my fingers that you were a dead pixel specialist and could answer a simple question: Would a dead pixel on a 1 month old phone (I think the pixel is red, but it could be black as in completly dead) have any chance of spreading or something?
Cause I could live with a single dot.. but if it has a chance of spreading, I would really wanna get it fixed before it's too late (And sorry for the off-topic in my own thread xD)
Notice the big OR in the requirements part? As you are not using a custom ROM, and you do not have Radio S-OFF, you should not tick it.
Dead pixels do not spread, and there are apps in market to revive dead pixels, you should try one of them.
jkoljo said:
Notice the big OR in the requirements part? As you are not using a custom ROM, and you do not have Radio S-OFF, you should not tick it.
Dead pixels do not spread, and there are apps in market to revive dead pixels, you should try one of them.
Click to expand...
Click to collapse
Haha... My bad.
As I mentioned in my first post, my main language is not english. So I misunderstood what it said
I think I'm ready now.
Just need to talk with the shop before I void the warranty for good.
Thanks for the help guys, and I will return when I get it working (or **** it all up.. who knows)
By the way, root, S-OFF and custom ROMs do not void warranty. It says nothing about software in the warranty terms, check it out yourself if you want to
Odd. There has been multiple cases where they did not fix phones that were just rooted.
jkoljo said:
By the way, root, S-OFF and custom ROMs do not void warranty. It says nothing about software in the warranty terms, check it out yourself if you want to
Click to expand...
Click to collapse
Oh and by the way. I see you're the creator of the s-off and radio s-off tools?
Is it true that you recommend Radio S-off (forum.xda-developers.com/showthread.php?t=857537)?
And how do I check if I meet all the requirements?
jkoljo said:
By the way, root, S-OFF and custom ROMs do not void warranty. It says nothing about software in the warranty terms, check it out yourself if you want to
Click to expand...
Click to collapse
actually it does............. "use of products, equipment, systems, utilities, services, parts supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by HTC" ........ custom bootloader, and software can come under the systems, applications and installations
Ah yay. I thought so
As far as I can see on the Radio S-Off (Again, is it recommended over s-off?)
System requirements:
Windows XP SP2 or higher
.NET Framework 4.0
HTC Sync (or ADB drivers)
Desire HD with stock kernel (or Apache14's 1.0.7 / 1.1.4 Sense)
It will not work on 1.72.405.3 or higher build, or new radio. Downgrade first!!
I got the 3 first ones covered.
But I'm not sure about the two last.
My Phone has HTC sense, but I dunno what version to be honest.
And I guess I got the last one covered too as I got the 1.32.405.6
You meet all the requirements
AndroHero said:
actually it does............. "use of products, equipment, systems, utilities, services, parts supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by HTC"
Click to expand...
Click to collapse
Please take a picture for me, that is not included in the warranty statement that came with my phone. I rang HTC about it, and they said that unless the hardware is modified, software does not matter. Also mike1986 sent his phone to be repaired with ENG S-OFF and everything, and nobody complained.
jkoljo said:
You meet all the requirements
Please take a picture for me, that is not included in the warranty statement that came with my phone. I rang HTC about it, and they said that unless the hardware is modified, software does not matter. Also mike1986 sent his phone to be repaired with ENG S-OFF and everything, and nobody complained.
Click to expand...
Click to collapse
How did you know I met the requirements with the HTC sense?
(I need to learn too)

[Q] Is it safer to use HTC unlock tool?

I just got my DZ back from HTC, and unfortunately they upgraded my firmware to 2.3. I took a look on the instructions on downgrading 2.3 to 1.xx, and it looks quite complicated and risky.
I know that HTC has released unlocking tool for DZ and I wonder if it is safer to use that. Anyone tried it before?
General opinion is that HTC's unlock tool is rubbish because (a) it is very restrictive and doesn 't really unlock properly, and (b) it officially voids your warranty.
The procedure in the Wiki is quite safe if you follow it properly. Read it carefully and come back and ask questions, before you try it, if there's anything you are not clear on. There are plenty of people here who can help you.
Sent from my Desire Z running CM7.
The thing is, that if you unlocked your boot loaders via htcdev, you will be able to get perm root and custom rom, BUT you will still have s-on. So apps like rom manager or boot manager won't work properly.
I recommend the wiki way too.
Sent from my HTC Desire Z using xda premium
I think you should use the wiki's instruction. It's actually a lot easier.
I had the same thought as you, tried HTC's unlocking method and could never get it done. Then I tried the wiki's instruction, downgraded, rooted and installed ICS all in about an hour.
Disclaimer: I am a noob, this is the second time I root a phone (first time was my SGS S a year ago).
steviewevie said:
General opinion is that HTC's unlock tool is rubbish because (a) it is very restrictive and doesn 't really unlock properly, and (b) it officially voids your warranty.
The procedure in the Wiki is quite safe if you follow it properly. Read it carefully and come back and ask questions, before you try it, if there's anything you are not clear on. There are plenty of people here who can help you.
Click to expand...
Click to collapse
+1 to all of this.
HTC Unlock does not give you S-Off, does not give you root, and you can only flash from ADB. Just do the Wiki method, and get real control of your phone.
I think you shouldn't use the htc tool....not the greatest result but lost your garanty!
Sent from my HTC Vision using XDA
Using the HTC tool is like sending a registered letter to HTC declaring you just voided your warranty. Stick to the wiki, IMHO!
Thanks guys. I decided to follow the wiki and got it successfully unlocked again! Got a custom rom back on!
Its warranty is not an issue to me as it is already expired
human-being said:
Thanks guys. I decided to follow the wiki and got it successfully unlocked again! Got a custom rom back on!
Its warranty is not an issue to me as it is already expired
Click to expand...
Click to collapse
You did right with the wiki. If for any reason something went horribly wrong with a flash and you still had S-On bootloader, such as via htcdev unlock, you could have been screeeewed. S-Off makes your phone virtually bomb-proof, seriously it takes effort hard bricking a G2/DZ that's S-Off
Sent from my HTC Desire Z using XDA

[POLL]Do you wait for S-Off or Unlock through htcdev.com?

I am in a dilemma with my one x, whether to wait until s-off is here or to unlock the mobile through htcdev.com!
But I am thinking about the warranty, I read that flashing the original RUU will revert the phone to the original state. I am from India, So I think I need the RUU with version 1.26.720.2
Please give me some suggestions!
I also very much want to know the answer to this.
Please vote your wish.
Can't resist to flash the latest custom roms, especially leedroid's
kolaf said:
I also very much want to know the answer to this.
Click to expand...
Click to collapse
What's the difference? I unlocked on htcdev.com
When you unlock through htcdev.com there were some drawbacks regarding warranty. But when you unlock using s-off you can easily bring your mobile to factory state for warranty.
Can some one post how exactly we can claim for warranty when we unlock through htcdev.com?
I can't avoid all the features which will work only with rooting. So finally I had unlocked my mobile through htcdev.com
I'd say wait 1 week before you do it, perhaps next week there is already a way to do it ^^. (That warranty is lost forever, so I wouldn't do it impulsively).
Offtopic : you really have a giant signature OP ;-)!
I still waiting for S-Off. As if now I don't need rooted device since i'm enjoying the stock apps and stock ROM. Once i'm tired then I may unlocked.
Im awaiting s-off just for warranty reasons
Mod or Die
I'm torn. I need root to make several things work in Norway....
I am new with htc.i came from Samsung. I am just saying in samsung when u wanted to go back in original mode u just used official roms and boom u were in warranty. Isnt that the same with htc? i just used htcdev method to remove some craps from 3 network but i am sure i could go back to warranty using an RUU.
And as i spoke for RUU is there any topic gathering all the RUU's? Where can i found them?
Normally flash straight away but had it 3 weeks and still resiited so far waiting for s off
Sent from my Transformer TF101 using XDA Premium HD app
DrAnGeR said:
I am new with htc.i came from Samsung. I am just saying in samsung when u wanted to go back in original mode u just used official roms and boom u were in warranty. Isnt that the same with htc? i just used htcdev method to remove some craps from 3 network but i am sure i could go back to warranty using an RUU.
And as i spoke for RUU is there any topic gathering all the RUU's? Where can i found them?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1543604
Just search the topic until you find a functional link.
personally I want S-OFF via htc dev. If they are going to try and void the warranty because the software is being messed with anyway why not give me full access.
i unlocked my phone but i got insurance from my carrier, so should i break it my phone might by accident get a knock out of my hand and over the viaduct lol
but I'm a lucky one and got a flawless HOX so i have no need to return it
It would've been nice to migrate app data from my desire HD to my HOX using titanium, but I guess that won't be possible.
Sent from my HTC Desire HD using Tapatalk
As much as i get tempted to go through htcdev i'm going to hang on, especially now i got a 1.28 update through Three UK. There are some seriously clever devs here so i'm sure sooner or later an S-OFF will come.
KrisPerry said:
It would've been nice to migrate app data from my desire HD to my HOX using titanium, but I guess that won't be possible.
Sent from my HTC Desire HD using Tapatalk
Click to expand...
Click to collapse
What app data do you want to migrate? I only brought my SMS and Bookmarks across with me, using SMS BackupPro and Bookmarks to SD. Don't game a lot, so that was never important...
I am waiting for S-Off. I am actually really happy how my phone works in stock form and sometimes custom ROMs can have one little bug or another, so you are constantly flashing, chasing that perfect and stable ROM.
I will likely want to install custom soon, so if there is no S-Off by mid-year, maybe I'll just go with HTCDev.
I'm wanting S-Off rather than using HTCdev as from following the S-Off Dev thread in here the changing of CID to none rather than the stock HTC CID could hinder going S-Off in the future even with a relock. I also don't feel the need to go Custom ROMing while unbranded handsets are getting things updated by HTC.
I'll wait for a couple of weeks post Kernel source release then make my mind up.
Really difficult coming from.my ENG S-Off Desire HD though.
Sent from my HTC One X using xda premium

[Q] Can I install the JB OTA 4.1.x RUU without problems? coming from hboot 1.31?

My phone is on Hboot 1.31 and I'm using the cyanogen 10 rom. I'd like to install the latest Jelly Bean OTA RUU from htcruu.com.
Will I be able to install this even though I'm on Hboot 1.31 without any problems? Can I just run the exe and be done with it?
http://www.htcruu.com/Endeavor/RUU_...Radio_5.1204.162.29_release_298897_signed.exe
I have checked that my htc version should work with the RUU.
Thanks
Chris
Yes that will work just fine. It will update the hboot too.
Sent from my Desire HD using xda premium
Will it un-root it?
sashank said:
Yes that will work just fine. It will update the hboot too.
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
Thanks.
Will it un-root my device and make it look like it's never been touched?
My HTC One X has recently suffered some kind of major battery/over-heating problem which means it now shuts down when being used intensively for a short period, and it also won't charge over 60%. I need to send it back to HTC (I'm still in warranty) but I know they won't touch it if they think I've voided the warranty.
Chris
evilgeeius said:
Thanks.
Will it un-root my device and make it look like it's never been touched?
My HTC One X has recently suffered some kind of major battery/over-heating problem which means it now shuts down when being used intensively for a short period, and it also won't charge over 60%. I need to send it back to HTC (I'm still in warranty) but I know they won't touch it if they think I've voided the warranty.
Chris
Click to expand...
Click to collapse
No, nothing can "un-root" your device if you don't have S-OFF. And even if you did, they would know that you unlocked your bootloader because you did it at HTCdev.
Sent from my HTC One X using xda app-developers app
That's right. Unfortunately the only bootloader unlock method for the One X is via HTCdev, which voids your warranty. Even if you run an RUU and return to stock, the bootloader will display 'RELOCKED' at the top. Phones like my HTC Desire HD have other bootloader unlock methods with full S-OFF, and returning to stock will bring it to an untouched state that doesn't void warranty. This isn't possible on One X.
The answers here are correct except for the unrooting part, it will unroot the rom because you will go back to stock JB

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