phone is nonworking :\ please help - EVO 4G Q&A, Help & Troubleshooting

ive been using cm7 since it came out. works great, no problems. havent flashed anything new or made any changes to my phone is the past few weeks. i wake up this morning and can't send texts or make calls. i thought maybe i needed to update my profile. i wiped my phone and flashed a sense rom and my profile wouldn't update. data wont connect either. so i tried to reset it so it do the hands free activation again, and now its totally ****ed. cant make or recieve calls or anything. it erased my number and stuff from the epst menu.
does anyone know how to fix this without me having to take it back to sprint?

You did a full reset and wipe? Maybe you can unroot it and go back to the stock rom or flash a backup. But if you go to sprint they may not help you because your phone is rooted. Well good luck

chrisctb said:
ive been using cm7 since it came out. works great, no problems. havent flashed anything new or made any changes to my phone is the past few weeks. i wake up this morning and can't send texts or make calls. i thought maybe i needed to update my profile. i wiped my phone and flashed a sense rom and my profile wouldn't update. data wont connect either. so i tried to reset it so it do the hands free activation again, and now its totally ****ed. cant make or recieve calls or anything. it erased my number and stuff from the epst menu.
does anyone know how to fix this without me having to take it back to sprint?
Click to expand...
Click to collapse
what PRI are you on? I know my PRI 1.90 forwhatever reason at one point didn't work, down flashed to PRI 1.77 and life was good.

well the problem is, all my epst settings go erased. all my id's and stuff. i didnt know if anyone here would know what to type back in. if not ill have to un root my phone and take it back to sprint

Im not sure if this is exactly what you're asking about with the values but I thought if they were it could help some...
http://forum.xda-developers.com/showthread.php?t=967094

Related

Reverting back to Sprint from a flash?

Hi everyone, this is my first time posting here and I hope I can find some help on this issue that has been bothering me. I recently jumped on a great deal for an I/O HTC Evo for $300 on Craigslist that is still active on Sprint. I went ahead and decided to have a shop that I also found on CL flash my phone to a Cricket Wireless account I had.
The phone was flashed and the talk/text/and 3G data were all working, but not very reliable. Calls were dropping, texts took forever to send/receive and data on everything besides the browser was slow or not even working. I severely regretted going through with the flash at this point.
I've tried clearing the storage by holding the vol. down and pressing the power button in attempt to reset the phone back to factory conditions, but when it boots up, the phone is still associated to Cricket. The person at the Sprint store was also unable to get the phone working back with the HTC Demo account and said the phone was made to automatically associate itself to the sprint network but it wasn't doing it.
My question now is where and what do I look for in changing my phone back to Sprints settings? I'm thinking that they physically flashed some kind of firmware or flashed PRL file to the phone but I don't know how to update or revert this change.
What are my options?
Thanks for reading.
flashing a evo stock rom should do the trick. gives u all the settings. all the apps. basically everything if im not wrong
I'm gonna try this with the file posted at geekforme and see what happens. Thanks for this advice, didn't think of this.
So far I've rooted and unlocked nand then flashed the Stock EVO ROM but it's still associated with Cricket...
When I go to About Phone > Phone identity , its showing my current username @mycricket.com, how do I change this?
I wanna completely clear any cricket connection off the phone.. Is there any deactivation code I can dial?
I updated the PRL using techknowfiles 00001.prl with no luck. What else can I try to undo this cricket flash?
I've already flashed it with the stock Evo rom and it is still working through the cricket phone number.

[Q] Data network not connecting

Hi. Well I had rooted my phone and was running CM6.1.1 with snapdragon kernel. When the evo shift came out, I bought it and changed over to the shift. 3days in to using shift, the micro usb port failed and would not charge. It wouldn't even recognize when connected to my computer. So had to go and return it.
But when I changed over to evo, it started having problems with data connection. I could make calls but it would not be able to connect via 3g. It could connect through wifi but that was it.
So I unrooted my phone using .ruu and haven't tried it yet. Could you guys help me out and advise me in what option I have. Thanks again.
I had a similar problem when I had my hero....I lost 3g and ended up finding the solution was to wipe all, flash a sense rom and then go back to cyanogen....
Thanks. I'll try that and see what happens. I'll switch to evo tomorrow and see how it goes..
i had a similar problem with 3g data being very faulty after i updated all of my radios to the latest versions. what i did to fix the problem was full data/cache/dalvik wipe and then flash the radio: EVO_Radio_2.15.00.11.19, flash the wimax:EVO_WiMAX_27167_R01, and flash the PRI: EVO_PRI_1.77_003. Prior to that, i had the latest PRI and it would constantly screw with my data connection, so whatever you do, do not update to the latest PRI. Its actually been said that something weird is up with it and that this problem is common.
the radios can be found right here:
http://forum.xda-developers.com/showthread.php?t=715485
good luck man, hope this helped!
I have the same issue. I went from CM7 to a sense ROM and I still dont have date even after the new radio updates. Is there anything else I can do?
Have you already tried reverting back to your old radio that worked?
sure did. Nothing.
I actually did a full unroot using ruu. Then started my phone again back in stock mode. It worked after full unroot. Now I re-rooted my phone and back to using CM6.1.1 with snap dragon kernel.
Same Issue Please Help
Im having the same issue as the OP. I went from CM7 to a sense ROM and lost my Data connection. I can only connect through wifi. However I can't update my profile or my PRL This is a pretty big issue for me as I can't use any data features on the phone except when connected via wifi.
Can someone please suggest a way to re-establish my ability to connect to the sprint network. I do not have 4G in my area so I can't try that route. I have searched the forum for the last day and a half and still haven't found a solution. Ive tried reflashing the newest radios and still no luck. I have cleared the dalvik, cache and factory data reset mutiple times and I have tried sprint lovers newest ROm and also even tried reverting back to the original backup I took when I first rooted before I flashed any ROM's and still no luck. I also tried the ##3283#/MSL code/Data/ restore option and still nothing.
ANY Suggestions? Unrooting would be a last resort option followed by going to sprint and getting a new phone.
roger69504 said:
Im having the same issue as the OP. I went from CM7 to a sense ROM and lost my Data connection. I can only connect through wifi. However I can't update my profile or my PRL This is a pretty big issue for me as I can't use any data features on the phone except when connected via wifi.
Can someone please suggest a way to re-establish my ability to connect to the sprint network. I do not have 4G in my area so I can't try that route. I have searched the forum for the last day and a half and still haven't found a solution. Ive tried reflashing the newest radios and still no luck. I have cleared the dalvik, cache and factory data reset mutiple times and I have tried sprint lovers newest ROm and also even tried reverting back to the original backup I took when I first rooted before I flashed any ROM's and still no luck. I also tried the ##3283#/MSL code/Data/ restore option and still nothing.
ANY Suggestions? Unrooting would be a last resort option followed by going to sprint and getting a new phone.
Click to expand...
Click to collapse
going to a sense rom, dialing ##data# and then entering your msl, then going to edit mode, top section, hit menu, and do a reset?
this usually fixes alot of data issues from what i am aware. It won't harm your phone anyway.
Yeah I have tried the ##data# restore multiple times and still nothing. It will reboot and begin the hands free activation but it never successfully completes it. Afterwards when I try to update profile it just sits in a loop saying "the network is preparing you services..." for 20 mins and then times out with nothing happening. I even tried the ##data# restore method again after reading this, for good measure, and still nothing.
Is it possible to connect via 4G and update my profile even tho I cant via 3G? I'm about an hour away from any 4G service I think Cincinnati may be the closest.
this is extremely frustrating and the worst part is that I dont know how it happened as I followed every instruction to the tee and Ive flashed mutiple multiple ROMS over the last 6 months and have had no problem until I tried going from CM7 to myn's warm2.2 rls5. After flashing the ROM and wiping EVERYTHING except the SD card I flashed the new Radio's (Cualkin's Combo pack with the newest Radios) and that's when I noticed the data connection was gone. I'm not sure as which step of the process caused the issue as I didn't notice it until I began to go thru the initial setup on the phone and was unable to connect to my gmail account.
I have backed up a few versions of rom's. Would they have the Data info I need and maybe a could just copy and paste a file or does this info need to be downloaded from sprint in order to setup the phone?
Please any advice??? I'd like to try all my options before I reroot and exchange it, If unrooting and returning is my only option can someone please point me to a good guide for the process? I used Unrevoked 3.21 for the root.

[Q] Unable to receive calls after CM7?

Hi guys, I have tried to search for a thread on this but wasn't able to find one.
So after installing the latest CM 7, for some reason my phone has been unable to receive calls. I can *MAKE* calls perfectly fine, but zero calls are coming in. Wifi and GPS both work fine. I notice the 3G/service bars do work, but go blank for long periods of time sometimes too.
I've wiped all data dozens of times, did a nandroid restore back to Myn's RLS3, flashed radios again, wiped again... still unable to receive calls. I've tried to update profile and PRL at each step of wiping, but nothing works.
Now, I'm on the latest stock rooted ROM. Do I need to un-root and take this back to the store?
Anyone have this happen to them? I would really prefer not to have to go to Sprint...
In case anyone else has this issue in the future: a quick trip to the Sprint store fixed my problem. They said all they did was a hard reset, but I think it was more complicated than that. I didn't have access to a land line, but in the future I'm going to try to do it with customer service over the phone.
Thanks for all the (non-existent) help XDA.

[Q] I have no signal! Help! Please!

Ok, so I've been using Fresh 3.5.0.1 for a while now, and recently I noticed something odd. My signal stregnth would differ greatly from a stock evo. Mine would show no signal at times when the stock evo showed it had full signal. This was a minir inconvienience at times, but recently I screwed something up, and I don't know how to fix it. I used Fresh updater to update my phone to Fresh 4.0b3, and after the update I had no signal at all. I've tried everything I can find to try to fix this, and like an idiot I didn't do a nandroid backup before flashing. I'm really stuck here. I went back to 3.5.0.1, have radio 2.15.00.11.19, PRI 1.90_003. Does anybody have any ideas? What went wrong? As of now, I can't make or receive calls.
Update: I just opened up GMail, and I had 5 bars and 3G, and it checked for new email. about 20 seconds later, no signal, 3G is grayed out, and I can't make or receive calls.
Are you sure it's just your phone & not Sprint? From what I've heard they have had outages recently.
If it is your phone, try doing the fix mentioned here: http://androidforums.com/evo-4g-tips-tricks/280082-major-solution-fix-your-slow-3g-speeds-evo4g.html
Also try downgrading your PRI. If that doesn't work, you can try flashing the stock rom or unrooting & returning to stock. If it still persists at that point, I would take it back to Sprint for a replacement.
I think Sprint may have something to do with it, I've had to call them to reset my profile once already, but my girlfriend has a stock evo, and she always has full signal in our area. I'll give the steps in the link you provided a try. Thanks for the help.
I had this problem twice before....each time I did a factory reset in settings then rebuilt with sprint lovers rom image then went back to the rom I was using at the time..hope this helps..
I don't know exactly what the problem was, but 30 minutes with tech support got it working again. I think I'm going to leave it as is for now, and wait until Fresh 4.0 comes out of beta. Or, I'll just wait until I get my hands on the EVO 3D
Thanks for the support, its comfoting to know that there is a resource (these forums) where people are willing to help others with their problems. I've done reserch using XDA, but never posted anything. Thanks for the help!

No 3G or 4G - 1x only - No Nandroid Backup HELP!

So my friend rooted his Evo with Unrevoked. I verified s-off.
He copied a PC36IMG onto his SD which turns out was some 2.1 rooted stock ROM. After doing that his phone could not make/receive calls/text or connect to 1x/3G/4G. Basically an expensive phone that has no phone functions. Everything else works (WiFi included). He flashed http://link.geekfor.me/rootedromzip onto his phone from http://forum.androidcentral.com/htc...vo-install-clockwork-recovery.html#post165998.
When I looked at it, he still did not have a custom recovery so I flashed Amon RA PC36IMG. Full factory wiped data/cache/dvalik. Flashed Synergy RC1. Phone still could not make/receive calls and was getting Error 16 when trying to call. Called Sprint and they reprovisioned phone and fixed calls and texting. Noticed his phone is stuck on 1x and cannot connect to 3G when my phone next to his works fine. Did not test 4G yet since I have poor 4G coverage in my area. Cannot update his profile - just sits there like something is happening but it never completes.
What are his options here? Is it a bad radio or something that we can fix? Can we flash a stock rooted ROM and regain 3G? Remember, no nandroid was made unfortunately.
I would try flashing the latest radios just to be sure. And tell your friend to always make a nandroid backup to avoid this problem in the future.
Well his first time flashing. I think he mistakenly thought the PC36IMG as a custom recovery but it was actually an entire ROM.
Didn't have a chance to nandroid. I'm instructing him how to update newest radio combo and seeing what happens.
Update: Flashed latest combo radio. Updated profile and PRL. Still stuck on 1x even after reboot. Is he hosed? Does Sprint have to do something on their end to fix his EVDO? 4G isn't working either by the way.
Update 2: Wimax Keys Checker - https://market.android.com/details?id=com.joeykrim.wimaxkeys says that RSA Key is present. Relieved that he didn't lose his RSA key. Just can't figure for the life of me why he can't connect to 3G or 4G. Not sure where to go from here? Maybe trying to flashing latest stock rooted RUU? http://forum.xda-developers.com/showthread.php?t=1110733
Bumping for some attention.
Hey, happened to me a couple of times, it will come back. Maybe wipe everything again, have you tried ##data# and entering msl key, wait... Have you updated his data profile in settings
Sent from my PC36100 using XDA Premium App
Hello.....did that work for ya?
Sent from my PC36100 using XDA Premium App
Ok, was on the road when I had wife reply...lol.. When you rebooted the phone,did you wipe cache,and dalvik. Then try updating profile? It sounds weird,but has worked for me,without even updating profile. I have had no coverage before after flashing a Rom,also,did just that,and it came back. If rsa keys are present,that is good. If you would be kind enough to reply,whether fixed or not,would appreciate it,anyway,gonna move on...
Sent from my PC36100 using XDA Premium App
Cares said:
So my friend rooted his Evo with Unrevoked. I verified s-off.
What are his options here? Is it a bad radio or something that we can fix? Can we flash a stock rooted ROM and regain 3G? Remember, no nandroid was made unfortunately.
Click to expand...
Click to collapse
Did he try updating his profile & prl
Sent from my criffvo
Updating profile and PRL doesn't work. It keeps attempting to update but it is never successful.
I haven't had a chance to get his phone to just try reflashing a new ROM or stock ROM to see what will happen though.
He says using ##data# and entering his MSL code and changing EVDO to automatic doesn't work either.
Cares said:
Updating profile and PRL doesn't work. It keeps attempting to update but it is never successful.
I haven't had a chance to get his phone to just try reflashing a new ROM or stock ROM to see what will happen though.
He says using ##data# and entering his MSL code and changing EVDO to automatic doesn't work either.
Click to expand...
Click to collapse
I would start over again ... wipe completely with Calkulin's "fomat all" zip and flash a rooted stock rom like xhausx. Once the phone boots up, call Sprint and have them walk you through provisioning everything. Once all is well, then move into whatever custom stuff he wants.
wmdunn said:
I would start over again ... wipe completely with Calkulin's "fomat all" zip and flash a rooted stock rom like xhausx. Once the phone boots up, call Sprint and have them walk you through provisioning everything. Once all is well, then move into whatever custom stuff he wants.
Click to expand...
Click to collapse
You took the words from my mouth!
Is he Flashing the RUU's or just running them through the computer? Normally, you sync your phone or through hBoot and then start the program, try flashing stock Froyo and then factory reset once flashed, it helps clear out traces of old roms etc. If you need anymore help feel free to ask, I would be more than happy!
I don't think it worked.
Calkulin's Format, flashed Odexed http://forum.xda-developers.com/showthread.php?t=1133379.
It showed 3G but I think it was misleading. Wiped and flashed to evodeck and it went back to showing 1x. My phone has 3G showing on evodeck next to his so he definitely has 3G coverage.
I guess it's just time to call Sprint for a re-provision? Does it have to be on a Sense ROM for them to reprovision?
Cares said:
I don't think it worked.
Calkulin's Format, flashed Odexed http://forum.xda-developers.com/showthread.php?t=1133379.
It showed 3G but I think it was misleading. Wiped and flashed to evodeck and it went back to showing 1x. My phone has 3G showing on evodeck next to his so he definitely has 3G coverage.
I guess it's just time to call Sprint for a re-provision? Does it have to be on a Sense ROM for them to reprovision?
Click to expand...
Click to collapse
you dont need Sprint to provision, just get your MSL code and do it your self plus I would do a search for people who may of had similar issues and see what they did. Now if that does not work then why dont you check what your network settings are.. See if its set to CDMA(Auto) I remember my Touch Pro I could of set it to 1x maybe something is getting stuck. I think its in ##3282 you check it and I also remember an app on the market called network that did it for you as well.
If that does not work then flash 3.70 radios and then a 3.70RUU and start from scratch.
He already tried ##data#. He can change his EVDO to automatic but it doesn't stay that way.
Alright I don't know how I fixed it but it's fixed.
Just cannot get 4G now. Wimax keys are present. It keeps scanning and cannot get connect. Previously could get 4G at these locations.
I am running EVO as donor/target phone, my is only 1x speed, no matter which rom I try
Synergery, Mik, Stock-Rooted, differ kernal, different PRL, check the data profile Automatic, Try restore but can not cat automatically update, still need to go qpst to update my profile. I have been working on this for two weeks. I went back to my orig phone, it show ev most of time, the speed is must faster than my evo. Searc all over from goole, still no luck, Anyone any idea to try
sitlet said:
I would try flashing the latest radios just to be sure. And tell your friend to always make a nandroid backup to avoid this problem in the future.
Click to expand...
Click to collapse
+1
i know this post is somewhat old. but Making a back up wont take hardly and extra time! always always make one unless you have 100% reliable roms already backed up.

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