[Q]Buttons stopped working - Desire Q&A, Help & Troubleshooting

Not sure why, but I restarted my phone today and now it just gets stuck at fastboot. None of the buttons work. If I take the battery out and put it back in it will just immediately reboot. I can't get it to stay off with the battery in.
If I plug it in, I can recognize the device using fastboot, and if I reboot the device using fastboot reboot I can get it to start properly, but none of the buttons are working. Power, Volume, Menu, Home, Back and Search all don't work. The OJ works, but pressing the button down does nothing.
I've tried flashing an RUU but it says it can't find the device. I can't get it to show up in ADB either, and even though USB Debugging is enabled, I don't get the notification that says it does.
Any ideas on what I can do?
If I hold power+volume down when I put the battery in it will switch to hboot, and I can get it back to fastboot with power+back, so the buttons should be working.

Can't you just run RUU when your in hboot or fastboot? If you can get to hboot surely you can go recovery, then you can use an RUU for defo since it should come up as being connected. Unless you have further issues.

I can get to hboot, but none of the buttons respond, so I can't get to recovery.

I managed to get a Telus RUU working from fastboot.
Now I'm using the 0.93 HBOOT, but nothing is working.
It won't boot into Android now though. My question is, since I flashed the official RUU am I still rooted? The phone is still under warranty, so I'm go to see what I can do about getting it repaired.

No, installing an RUU will remove root and wipe everything on the phone. I also believe that it changes it back to s-off, so if you sent it for repair as it is it should be fine
Sent from my HTC Desire using XDA App

Related

stuck on start up screen. cant do anything.

Ok, I have been looking for a solution to my problem, without any solution so far. I temp-rooted my phone with visionary. As soon as I rebooted my phone, the furthest I could get is the HTC load screen. I have set up every zip I could find in hopes that one would let me set my phone back to operational status. Nothing is working. Does anyone know what I can do to get back. If you need more information, please let me know.
Try the Q&A forum, which is the right place for questions like this
Can you get into recovery or fastboot? Try holding down the volume button while holding down power when powering on. Also, try holding the action button while holding the power button while powering on. If nothing happens then your almost out of luck. If you get fastbook (white screen with multicolored text as opposed to recoveries one color and black screen) you can adb push a rom onto your phone and fix it.
I didn't have a problem with visionary but I think my phone was rooted when I got it.
Sent from my HTC Vision using XDA App
the.goodhumorman said:
Ok, I have been looking for a solution to my problem, without any solution so far. I temp-rooted my phone with visionary. As soon as I rebooted my phone, the furthest I could get is the HTC load screen. I have set up every zip I could find in hopes that one would let me set my phone back to operational status. Nothing is working. Does anyone know what I can do to get back. If you need more information, please let me know.
Click to expand...
Click to collapse
There is a thread on how to restore stock via pc10.img I will try to find the link. Are you gfree rooted/s-off or just temp rooted?
Also, do you have the g2 or dz if the g2 where you ota or pre ota?
Edit: Read this post. Hope this helps!
http://forum.xda-developers.com/showthread.php?t=842869
rUsTyRuSs said:
There is a thread on how to restore stock via pc10.img I will try to find the link. Are you gfree rooted/s-off or just temp rooted?
Also, do you have the g2 or dz if the g2 where you ota or pre ota?
Edit: Read this post. Hope this helps!
http://forum.xda-developers.com/showthread.php?t=842869
Click to expand...
Click to collapse
I am s-on. or at least I was. I have been following the link you sent me, but I cant do anything because it is constantly saying the device is offline. it was an ota g2.
Can you get into hboot ? With the phone off, hold Volume Down then press Power.
If you can get into hboot then at least you can flash a ROM from your SD card.
If you can get into recovery from hboot, then you can use adb from there, but you can't use adb if the phone is stuck at the startup logo.
Sometimes it seems that if you go into the stock recovery (when you see the screen with the red triangle, hold Volume Up and then press Power), you can try mounting everything you can to see if that makes a difference to being able to boot.
steviewevie said:
Can you get into hboot ? With the phone off, hold Volume Down then press Power.
If you can get into hboot then at least you can flash a ROM from your SD card.
If you can get into recovery from hboot, then you can use adb from there, but you can't use adb if the phone is stuck at the startup logo.
Sometimes it seems that if you go into the stock recovery (when you see the screen with the red triangle, hold Volume Up and then press Power), you can try mounting everything you can to see if that makes a difference to being able to boot.
Click to expand...
Click to collapse
ADB will not connect to my phone. It recognizes it, but says it is offline. How can I fix that issue?
I had the exact same problem and fixed it. Go into your hboot mode and do a factory reset from the phone.....I was stuck in a boot loop. I think I was s off at the time
Sent from HTC Desire Z using XDA App
I have tried that to no avail. any other suggestions?
the.goodhumorman said:
I have tried that to no avail. any other suggestions?
Click to expand...
Click to collapse
You still not have awnsered any questions from the above posts. Can you get into the HBoot screen (phone off, then volume-down+power)? If yes what does the first line say on the page with the skateboarding andriods? It should say VISION PVT SHIP(orENG) S-OFF(or S-ON)? What does it say?
the.goodhumorman said:
ADB will not connect to my phone. It recognizes it, but says it is offline. How can I fix that issue?
Click to expand...
Click to collapse
adb won't work while the phone is stuck in the boot loop, I said that you need to get into recovery to be able to use adb. But as joemm said, we still need you to try the other stuff that you haven't commented on, i.e. getting into hboot in the first place.
S-ON with Vision PVT SHIP
This shouldnt be happening if he was just using a temp root. It might cause instability while the phone is on, but once it turns off the root is gone, the software is reset. Did you attempt to perm root with visionary? also, if he isnt rooted, the phone will be able to recover itself easily from the boot recovery. unless he doesnt have an sdcard with the recovery on it. also this all means that if he isnt perma rooted, he wont have a custom recovery.
Anyways, Pull the battery, press the powerbutton while holding the VOLUME DOWN key, use the volume keys to select recovery after it performs the test, and select restore phone or whatever it says in the orig recovery.
edit: dont forget to put the battery back in before you turn it on.
steviewevie said:
adb won't work while the phone is stuck in the boot loop, I said that you need to get into recovery to be able to use adb. But as joemm said, we still need you to try the other stuff that you haven't commented on, i.e. getting into hboot in the first place.
Click to expand...
Click to collapse
I was in recovery when it recognized it. It still says offline.
jenlow said:
This shouldnt be happening if he was just using a temp root. It might cause instability while the phone is on, but once it turns off the root is gone, the software is reset. Did you attempt to perm root with visionary? also, if he isnt rooted, the phone will be able to recover itself easily from the boot recovery. unless he doesnt have an sdcard with the recovery on it. also this all means that if he isnt perma rooted, he wont have a custom recovery.
Anyways, Pull the battery, press the powerbutton while holding the VOLUME DOWN key, use the volume keys to select recovery after it performs the test, and select restore phone or whatever it says in the orig recovery.
edit: dont forget to put the battery back in before you turn it on.
Click to expand...
Click to collapse
the version of visionary that I had (r10) doesnt have the perm root option. Does visionary automatically update?
no visionary was taken off the market after version 10? i think. you'd need to have downloaded visionary from somewhere else to get version 11 or higher with the perm root. is the stock recovery working at all for you?
I don't believe it does. Updates were through different releases all the way to r14.
Sent from my T-Mobile G2
jenlow said:
no visionary was taken off the market after version 10? i think. you'd need to have downloaded visionary from somewhere else to get version 11 or higher with the perm root. is the stock recovery working at all for you?
Click to expand...
Click to collapse
It goes through the motions, but when I restart the phone, it is still stuck on the "wonderful" HTC screen.

[Q] htc desire wierd bootloop

Hey guys,
my htc desire was working fine one minute the next it reboots, and gets stuck at the htc white screen i leave it there for 10-15 minutes and then pull the battery out as its not getting anywhere(or so i think at this point) and now when ever i try and boot my phone it goes straight into hboot and i cant use the down vol key its wierd like the buttons are swapped around i use the normal buttons in hboot go into recovery to reboot and they swap, down button is confirm up is up, trackball is down and when i hit reboot, it goes back to hboot, i tried a factory reset and a dalvik cache wipe, any other ways i could try and get my desire back on its feet, warrenty is out the question as its second hand but the phone was working fine and the only thing i dont know is what ruu to try, should i just try them all?
I guess you have a gsm desire.
If you have a branded desire, download the latest one from your provider you can find here:
http://shipped-roms.com/index.php?category=android&model=Bravo
If you have a unbranded desire, download this ruu:
http://shipped-roms.com/download.ph...9.00.32U_5.11.05.27_release_159811_signed.exe
Boot your phone into fastboot mode (start with pressed back and power button or enter bootloader from hboot menu with power button) and then run the downloaded exe on your computer.
MatDrOiD said:
I guess you have a gsm desire.
Boot your phone into fastboot mode (start with pressed back and power button or enter bootloader from hboot menu with power button) and then run the downloaded exe on your computer.
Click to expand...
Click to collapse
Hello there,
Since I have a 'stuck at the boot screen' problem, I am considering flashing a RUU back into my Desire.
Can a RUU be flashed on custom Recovery & hboot (AmonRA, S-OFF etc)?
xuminarc said:
Hello there,
Since I have a 'stuck at the boot screen' problem, I am considering flashing a RUU back into my Desire.
Can a RUU be flashed on custom Recovery & hboot (AmonRA, S-OFF etc)?
Click to expand...
Click to collapse
no, a RUU is flashed on fastboot from your computer, or as a PB99IMG.zip from bootloader.
right i did a ruu and it ran ok and got through fine so thats the phone unrooted now, but its still in the bootloop, i'm gonna take it apart and clean the buttons as they seem to be a badguy in this scenario, but when i go to power on the device doesnt vibrate or anything it just goes straight into hboot
I FIXED IT! turned out it wasnt even broken, the contacts on the volume down button were broken and always touching so that was why it was always booting into hboot, luckily i wanted to unroot my phone xD but now the challenge is to fix the contacts any ideas on ways i could do this on the cheap so i can use the buttons again? currently the contacts are blocked with bluetack in order to stop them touching xD

Nothing but black screen, have I bricked it?

After using the reset options from within Android the phone would not boot, so I tried flashing a stock ROM using what I thought was the appropriate non branded RUU but it stopped part way with a message about it being the wrong ROM.
Since then if I switch on it vibrates but that's all. If I connect to the USB it is recognised as My HTC in device manager. If I connect charger the light comes on and it charges until the orange light goes green.
I have tried pressing the back arrow button while powering on but it doesn't show up any differently in Device Manager - Still My HTC I also tried Vol-Down and Power but nothing, screen remains black.
It WAS S-Off via the AlphaRev CM7 Hboot. I didn't change this before using the RUU.
I am not feeling confident about this and would be very happy if someone has any useful pointers I could try?
I do seem to be able to connect with fastboot via Android Flasher, but it seems to fail verifying signatures... ( I tried flashing the recovery image)
Hoping...
lumbard said:
After using the reset options from within Android the phone would not boot, so I tried flashing a stock ROM using what I thought was the appropriate non branded RUU but it stopped part way with a message about it being the wrong ROM.
Since then if I switch on it vibrates but that's all. If I connect to the USB it is recognised as My HTC in device manager. If I connect charger the light comes on and it charges until the orange light goes green.
I have tried pressing the back arrow button while powering on but it doesn't show up any differently in Device Manager - Still My HTC I also tried Vol-Down and Power but nothing, screen remains black.
It WAS S-Off via the AlphaRev CM7 Hboot. I didn't change this before using the RUU.
I am not feeling confident about this and would be very happy if someone has any useful pointers I could try?
I do seem to be able to connect with fastboot via Android Flasher, but it seems to fail verifying signatures... ( I tried flashing the recovery image)
Hoping...
Click to expand...
Click to collapse
Its just an SLCD brick. Perfectly fixable. Just search"SLCD brick fix" and follow the guide.
So what can your phone do right now???
And what is your bootloader info?
If amber light comes on you can probably get your phone working
Sorted
I actually made a Gold Card and then ran the Stock RUU via USB and it went through fine and it's now back working perfectly. I guess this was a similar fix to the SLCD method as suggested. Thanks very much.

[Q] stuck in HBOOT, S-On, unrooted, no buttons work

My little sister's G2 has been stuck at the hboot screen every time the phone boots. Her phone is completely stock, with the most recent (that I know of) update, the one in PC10IMG.zip. She didn't do anything to damage it at all, it just started booting like this out of the blue.
When at the hboot screen, no buttons work at all, the only way to get out of it is to do a battery pull. I even tried using ADB but it wouldn't detect the phone.
Any suggestions?
first thing i would try is to somehow wipe the phone... push power & volume down to enter bootloader; choose recovery (a red triangle or something like that should appear) then push power & volume up (the recovery menu should appear); then wipe everything...
if this doesn´t work post here again
EDIT: sry, just recognized that i didn´t read your post carefull enough... if your buttons do not work, you probably have to flash a RUU
hoffmas said:
first thing i would try is to somehow wipe the phone... push power & volume down to enter bootloader; choose recovery (a red triangle or something like that should appear) then push power & volume up (the recovery menu should appear); then wipe everything...
if this doesn´t work post here again
Click to expand...
Click to collapse
i booted it with vol down+power, then i pushed vol up+power and it started searching for zips. I had pc10img on it and it found and tried to update with it, but it gave "main version is older! update fail! press power to reboot." and rebooting again brought me to the bootloader.
edit: i don't have any experience with ruu files, so if that's what i need to do, can you tell me how?
Search for a RUU which is similiar or higher than your actual version, download it and put it on your pc... on your phone push power & trakepad to enter fastboot mode, connect your phone with pc and start the .exe on your pc...
Before you do this remove the pc10img.zip from your sdcard and try what i posted before again...
Sent from my HTC Vision using XDA
hoffmas said:
Search for a RUU which is similiar or higher than your actual version, download it and put it on your pc... on your phone push power & trakepad to enter fastboot mode, connect your phone with pc and start the .exe on your pc...
Before you do this remove the pc10img.zip from your sdcard and try what i posted before again...
Sent from my HTC Vision using XDA
Click to expand...
Click to collapse
i tried doing this, but it failed, saying that my phone model wasn't right or something like that. but it did make the phone boot into the rom! and it appears to have all of its data still, hopefully everything works now.
rebooting will make the phone enter fastboot still. none of the ruu files i've tried work. is there a link to one that will work? i haven't found any.
ok, before you do the ruu thing, try to do a factory reset (either in the booted rom or through recovery)
here some links:
http://forum.xda-developers.com/showthread.php?t=1074391 (this is a pc10img.zip - you have to put it on your sdcard)
or
http://www.filefactory.com/f/b8dc837b1ed80be8/ (...all official ruu)
pls use the thanks button
htsger 3
i used the pc10img you linked me to. gives me: "main version is older! update fail!"
i tried the ruu files you linked me to and those failed as well. they kept telling me my phone image was wrong or something like that.
Try some from shipped-roms
You'll want to try the 2.15 rom
-Nipqer
Nipqer said:
Try some from shipped-roms
You'll want to try the 2.15 rom
-Nipqer
Click to expand...
Click to collapse
same error as above
I did some thinking and thought that getting it to boot by trying and failing to use an RUU, downgrading it, rooting it there, and then flashing another rom would solve my problems.
I managed to get to downgrading and rooting the phone, but after apparently flashing cwm through rom manager, I turned off the phone and tried to boot into recovery by vol down + power. Those are the buttons I use to boot my g2x into recovery, and through searching I didn't find any other combos for the g2.
That didn't work. I got sent to fastboot again, and no buttons work. I then tried RUU again, and this time it worked, booted. I turned it off and back on to see if it would actually load the rom this time. Alas, fastboot screen again. Still no working buttons.
I tried the PC10IMG.zip again. It flashed, but when it says <Press power to reboot> and I press power, I get sent to fastboot.
I pretty much consider this phone a lost cause, but if anyone has a suggestion that might help, please tell!
I can only tell you that I have same problem, just happened to me y/d and I am stuck on white HTC logo not having adb access and can not flash any stock rom for signature errors. not sure how to continue. thread is: http://forum.xda-developers.com/showthread.php?t=1614042, good luck for both to solve it

Stock Boot-Loop, out of options!

I was at work the night before, and my capacitive buttons stopped responding, so I went for a restart in hopes they would kick back on, this just caused my phone to enter a boot loop. Soft resetting and hard resetting both continue the loop, trying to enter recovery mode throws me back into the loop, entering download mode locks the phone on the small HTC screen. I tried to flash the current RUU onto the phone, but it won't proceed with the install due to a low main battery error despite the fact I've had it charging for 6 hours. The only thing I can think of doing now is sending it back in hopes they fix it, but theres a lot of information I ignorantly haven't backed up, and now can't access before sending it back.
If anyone has any helpful tips or ways to move forward I would be grateful.
you might be able to intervene in the process. when the phone restarts (ideally right after it restarts), hold Volume Down until the grey HTC logo appears, From here, you are in the download menu (or what is now basically the fastboot). If you are stock, you can unlock the bootloader if you havent already and flash a custom recovery (TWRP). Being in TWRP will give you USB access to your phone. And it will provide the ability to flash ROMs, including stock ROMs. Beyond that, you could always try a factory reset from either the download or the bootloader, but not much else I think you can do.
Someone might have more information than me though
silegeek said:
you might be able to intervene in the process. when the phone restarts (ideally right after it restarts), hold Volume Down until the grey HTC logo appears, From here, you are in the download menu (or what is now basically the fastboot). If you are stock, you can unlock the bootloader if you havent already and flash a custom recovery (TWRP). Being in TWRP will give you USB access to your phone. And it will provide the ability to flash ROMs, including stock ROMs. Beyond that, you could always try a factory reset from either the download or the bootloader, but not much else I think you can do.
Someone might have more information than me though
Click to expand...
Click to collapse
Doing what you said flashes the grey HTC logo, but then goes back to looping.
Snickie12 said:
Doing what you said flashes the grey HTC logo, but then goes back to looping.
Click to expand...
Click to collapse
Try the same thing, but this time with Volume Up, hold it until the FTM menu appears. From here, you should be able to access the bootloader.
If that also does not work holding Volume Up and Down at the same time takes you straight into the bootloader. Sadly, unless you are S-OFF, there is not a lot you can do from this menu. I dont think it accepts the fastboot commands, particularly fastboot flash commands. But if you can get into the bootloader, and then try each option, download, recovery, etc.
If you get into the recovery, it will be stock (unless you flashed a custom ROM). You have to press volume up twice to access the options, but if you get stuck, hold volume down and power and the touch keys on the bottom flash. After about 15 flashes the phone reboots.
silegeek said:
Try the same thing, but this time with Volume Up, hold it until the FTM menu appears. From here, you should be able to access the bootloader.
If that also does not work holding Volume Up and Down at the same time takes you straight into the bootloader. Sadly, unless you are S-OFF, there is not a lot you can do from this menu. I dont think it accepts the fastboot commands, particularly fastboot flash commands. But if you can get into the bootloader, and then try each option, download, recovery, etc.
If you get into the recovery, it will be stock (unless you flashed a custom ROM). You have to press volume up twice to access the options, but if you get stuck, hold volume down and power and the touch keys on the bottom flash. After about 15 flashes the phone reboots.
Click to expand...
Click to collapse
Holding Volume up just continued the loop, I can get into the bootloader like you said, but theres not very many options, download locks the phone onto the HTC logo and doesn't proceed, the recovery option just restarts the phone into the loop.
Im afraid then, that I am out of suggestions for the time being.
Presumably your phone was charging whilst off, and not boot-looping?
Otherwise you can power down from the bootloader and try charging it. That may give you a better chance with the RUU
silegeek said:
Im afraid then, that I am out of suggestions for the time being.
Presumably your phone was charging whilst off, and not boot-looping?
Otherwise you can power down from the bootloader and try charging it. That may give you a better chance with the RUU
Click to expand...
Click to collapse
Whenever I plug it in while off, it shows the low battery icon and tries to turn itself on.
I had exactly the same problem...were you able to sort it out?
same problem except I can charge mine will I be able to ruu even if it is locked ?
isaac1993 said:
same problem except I can charge mine will I be able to ruu even if it is locked ?
Click to expand...
Click to collapse
Yes you can RUU with the bootloader locked. Actually it's the only way you can RUU.
Capt'n Mal said:
Yes you can RUU with the bootloader locked. Actually it's the only way you can RUU.
Click to expand...
Click to collapse
No,it's not. I'm bl ul,s-off,and I can ruu anytime.
Capt'n Mal said:
Yes you can RUU with the bootloader locked. Actually it's the only way you can RUU.
Click to expand...
Click to collapse
I thought it was charging but now fount out it wont charge
isaac1993 said:
I thought it was charging but now fount out it wont charge
Click to expand...
Click to collapse
Mine does not charge either...and RUU does not work because of the battery < 30%
The funniest thing is that I've never touched this phone either (stock, no s-off, no unlock, no custom recovery, just updated via OTA to get Nougat), it just ran out of battery during the night and found the boot loop the morning after when I plugged it. Can't believe it could turn into a f...ing brick by itself.
singlemalt said:
I had exactly the same problem...were you able to sort it out?
Click to expand...
Click to collapse
No, I had to send it back to HTC and within 2 weeks they sent it back to me completely wiped and reset to factory.
Snickie12 said:
No, I had to send it back to HTC and within 2 weeks they sent it back to me completely wiped and reset to factory.
Click to expand...
Click to collapse
Did they tell you what they did to fix it by chance? Thanks.
singlemalt said:
Did they tell you what they did to fix it by chance? Thanks.
Click to expand...
Click to collapse
No they didn't sorry.
singlemalt said:
Mine does not charge either...and RUU does not work because of the battery < 30%
The funniest thing is that I've never touched this phone either (stock, no s-off, no unlock, no custom recovery, just updated via OTA to get Nougat), it just ran out of battery during the night and found the boot loop the morning after when I plugged it. Can't believe it could turn into a f...ing brick by itself.
Click to expand...
Click to collapse
My friends s7 completly bricked doing the N update. If you havnt done anything to your phone just take it back and get a new one.
Same exact issue here after the Verizon OTA update.
Failed after the first reboot after the update.
The storage was pretty maxed, wonder if that has something to do with it.
silegeek said:
Try the same thing, but this time with Volume Up, hold it until the FTM menu appears. From here, you should be able to access the bootloader.
If that also does not work holding Volume Up and Down at the same time takes you straight into the bootloader. Sadly, unless you are S-OFF, there is not a lot you can do from this menu. I dont think it accepts the fastboot commands, particularly fastboot flash commands. But if you can get into the bootloader, and then try each option, download, recovery, etc.
If you get into the recovery, it will be stock (unless you flashed a custom ROM). You have to press volume up twice to access the options, but if you get stuck, hold volume down and power and the touch keys on the bottom flash. After about 15 flashes the phone reboots.
Click to expand...
Click to collapse
I have very similar htc 10 issue : (
https://www.reddit.com/r/HTC10/comments/9j8nyk/htc_10_oreo_stuck_in_boot_loop_i_can_only_access/
how do you do fastboot commands when only at bootloader screen when you cant access download mode or recovery : ( also my htc 10 was low on stoage space I must have corrupted the htc 10 oreo : (

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