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Hi all,
I have had my touch pro2 (t-mobile branded version) for about 1 month now. I have come across a pretty weird problem. The device sometimes cannot see my expansion card, it seems to start randomly (4 times in last month) when starting an application that is installed on the card.
Removing the card from the device and placing it back in makes it visible to the device again. Even stranger is, if you then soft reset, the card is visible untill touchflo starts up (and probably starts accessing the card to get the music and pictures etc), the card then dissappears again.
I have till now not been able to determine the cause of this problem, and mostly after hard resetting a second time the problem dissappers for while and the card functions normally.
My question is, has anyone else had such a problem and do you know of a solution? Also do you guys think this is a hardware or software error (or maybe the expansion card is faulty?) and should I return the device to t-mobile to try and get it fixed? I am hessitant to return it, as the error seems random and i cannot reproduce it on the spot everytime.
All advice, comments, suggestions are welcome.
Thanks
Mine dissapears when i turn the screen off while playing music using Nitrogen. Uknown as to why, made a post but no results. Just gonna deal with it for now.
hi, thnx for replying.
I came across your thread, but I do not use nitrogen. Hope you find a fix for your problem soon. It is very frustrating not knowing exactly what is causing the problem and how to resolve it.
Hello,
I've found that I have the same problem when I use the Album application. I've placed some pictures to the card and opened the folder with Album. It opens well, but when it generates all thumbnails, it tries to write them to the file album.cache. It writes an empty file and the SD card disappears from the system.
sounds a lot like what happens to me, I have noticed it with the music tab from touchflo..when it tries update the library by scanning the card, the card disappears. But it does not happen often. For some reason a hard reset sometimes helps and sometimes does'nt. When it does help, it works for a random amount of time (longest has been 2 weeks, then I had to hard reset for a non related prob, and it gave some probs with the card again)
Guys,
This is normally down to a corrupt file/files on your SD Card.
Try backing up the entire card and doing a full format.
The problem is as you say, during the creation of the databases the software is getting to a corrupt file and this causes the SD Card to drop.
All full format of the card and copying data back on will resolve it.
Cheers,
Beasty
i have none of the problems described above with my sandisk 2gb card.
maybe you should check whether you all got the same card.
beast0898 said:
Guys,
This is normally down to a corrupt file/files on your SD Card.
Try backing up the entire card and doing a full format.
The problem is as you say, during the creation of the databases the software is getting to a corrupt file and this causes the SD Card to drop.
All full format of the card and copying data back on will resolve it.
Cheers,
Beasty
Click to expand...
Click to collapse
hi Beasty,
Thnx very much for your reply..I have formatted the card and so far so good. It's kind of hard to fully comfirm that it has been solved as the error occurs randomly. (or maybe it is solved and the next time it happens the card is just corrupt again )
The card I currently have is a class 4 brandless one that was provided by t-mobile with the device. Do cheaper cards have a higher probability for corrupting then the brand name ones? In any case I will be buying a Sandisk at the end of the week, been wanting a class 6 anyway.
Reaper said:
My question is, has anyone else had such a problem and do you know of a solution? Also do you guys think this is a hardware or software error (or maybe the expansion card is faulty?) and should I return the device to t-mobile to try and get it fixed? I am hessitant to return it, as the error seems random and i cannot reproduce it on the spot everytime.
All advice, comments, suggestions are welcome.
Thanks
Click to expand...
Click to collapse
Not sure whether its the same problem, but (as I've mentioned in another thread) when I fully charge my device with the power off and the card installed, it fails to recognise it when I restart the device.
I do not have the problem if I charge with the device on, or if I remove the card prior to charging.
Cheers,
beast0898 said:
Guys,
This is normally down to a corrupt file/files on your SD Card.
Try backing up the entire card and doing a full format.
The problem is as you say, during the creation of the databases the software is getting to a corrupt file and this causes the SD Card to drop.
All full format of the card and copying data back on will resolve it.
Cheers,
Beasty
Click to expand...
Click to collapse
Thanks, so far it seems that it solved my problem.
Has anyone else come across the problem where the micro SD card seems to just stop being available to the phone? I'd say maybe once or so a day, anything that reads data from the SD card, such as the music app, stop working. If I try and play a song, it just hangs and does nothing.
I tried a search and somebody in the G1 forum had a similar problem but it didn't really contain any conclusions on what it is likely to be.
Anyone else had this issue? What is it most likely to be, the phone or card?
Thanks.
yeah I've had this occasionally with the camerea and seperately the 3d gallery software I installed.. have no idea why
Yea I've had that a couple of times actually. Just have to turn it off and on again and its ok, but its annoying.
Yeah, rebooting does sort it out, but it's starting to happen every day now, sometimes a couple times a day. If it's just a dodgy card or whatever I'd rather get T-Mobile to sort it sooner rather than later.
hmm a dodgy card.. included with the phone, that sucks
Backup your SD Card data and then try formatting it to see if that helps.
Cheers, will give that a go tomorrow. I might ring up T-Mob tomorrow anyway just to make them aware of the issue I'm having.
If I format it, will I be able to copy all the contents back on to it?
aljwatson69 said:
Cheers, will give that a go tomorrow. I might ring up T-Mob tomorrow anyway just to make them aware of the issue I'm having.
If I format it, will I be able to copy all the contents back on to it?
Click to expand...
Click to collapse
Yes, back it up to hard drive on your PC, then after you have formatted your SD card, copy back the contents from the hard drive to your Removable disk (SD card).
I've had this a few times Took the card out, reinserted and restarted the phone. Seemed to fix it, but it is annoying.
Sorry I can't remember when and how I know this.
But backup the card on your PC
Then format it in/with the phone and this should solve the problem I believe
I had killed one of my 16 GB card in Nexus one.
I found a problem that if i use Win 7 or Vista i must remove the device by using safely remove the USB device. Since now am doing this way i never had any problem.
Word of warning you could simply kill a card if you just remove a device.
My first thought was it has something to do with the USB connection. If you safely remove device in Windows - the phone 'prepares' the SD card.
I was having the same issue. I connected to the PC and mounted the SD card. I performed a disk check on the card and it found some errors which it then repaired. I then unmounted the card
I haven't had any issues since.
I formatted my card yesterday and haven't had any problems so far. thanks for the advice.
I ended up replacing the card. All of the previous advice didn't work for me or if it did it didn't last. I reckon there was a bit of a dodgy batch supplied by SanDisk.
~Since replacing I've had absolutely no problems whatsoever, it used to happen at least every 48hours. Very annoying when you try to take a photo and it tells you there's nowhere to save it.
I've been having problems too when taking pictures, which is really annoying!
And i'm not sure whether this is a related problem or not, but it could be...when trying to receive a file over bluetooth it sometimes says it doesn't have permission to receive the file or something along those lines, could this be the SD card playing up?
I'm on T Mobile, would they replace the SD card?
Not sure if it is the same reason, but I had all kinds of problems including the one you've described.
I'm on Orange, they told me that my SD card wasn't covered by Orange Care (the orange phone insurance). I said I didn't have Orange Care anyway and that surely it comes under the 12 months manufacturers warranty. They said pop it into the shop which is a bit of a drive and would cost me more than the value of a new card to get there.
At the time I wasn't certain it was the card as I didn't have a 2nd to try it with. Given my problem was very intermittent I decided the bother of going into the shop - it wasn't worth it for a £5 card. Now that I've bought a new one that works perfectly, I'm going to head into the shop with the old one next time I'm passing. The problem is I don't really need it replacing now! You could always lie and tell them you've tried your friends card at home for a couple of days and it worked perfectly?! No harm in trying.
hassan said:
I had killed one of my 16 GB card in Nexus one.
I found a problem that if i use Win 7 or Vista i must remove the device by using safely remove the USB device. Since now am doing this way i never had any problem.
Word of warning you could simply kill a card if you just remove a device.
Click to expand...
Click to collapse
Mhh - maybe I've had luck, but I use my over 1 year old 8gb cl6 card from magic/mt3g and never use that win function while unpluging anything (not while data transfer). So maybe depends on quality or manufacturer?
Sent from my HTC Desire
2-3 weeks since I've formatted my card and now I'm carefully unpluging my phone only when it's charging it hasn't happened ever since
Zilch said:
I've had this a few times Took the card out, reinserted and restarted the phone. Seemed to fix it, but it is annoying.
Click to expand...
Click to collapse
I hate to say it, but it will happen again. Have card reader or other phone prepared, just in case your sd card stops working totally
Well, basically as the title says. This's happened several times to me already. Say I'll turn my phone on (from standby) I'll get a popup error saying that the backup was unable to complete because no SD card was found. Next, the music application won't load the songs because those're all stored on the card. Same for Photos/Gallery. When I go to ES File Explorer, the 'sdcard' folder reports that it is empty.
There hasn't been a pattern that I discovered. This just happened now when I woke up (phone left charging overnight; Wi-Fi & Sync enabled) and I decided to come post here. Happened again yesterday afternoon when I got my phone out to play some music on the way home.
Every once in a while, I'd get lucky and the files would show up by themselves, but the only fool-proof way I've found to get the phone working properly again is a restart, which takes several minutes to do.
I am NOT running any task manager (well, I was but when this problem started up I checked another thread which recommended to remove the task manager, so I did).
Is anyone else experiencing this problem? Do you know of a fix, or is it just me?
Mine's done this a couple of times, but I've put it down to the SD card not being quite pushed home properly. Worth taking it out and cleaning the contacts.
Nope, that doesn't work. I re-inserted it yesterday (contacts were clean) and this morning woke up with the same problem.
Please tell me this isn't just happening to me, cause it'll be a right pain in the ass to have this repaired (sending abroad/etc).
Is the SD Card the one you got with the phone (4Gb) or another make/model size? Please include details so others can help more.
I have left the given Samsung Class 2 4Gb SD card in mine and I have never had any issues with the SD Card unmounting. This is not saying it won't happen, but for me it has been fine. I was going to upgrade to my other Sandisk 16Gb Class 2 that used to be in my Touch Pro, but will do that hopefully this evening.
So all I can guess is either a faulty card or some issue with Class/Size/Manufacturer of Card (if you changed from the Samsung one) ?
It's the stock 4GB card that came pre-installed in the phone. Phone's unlocked too, bought from Clove. If it helps/is relevant: when I loaded up the camera it gave an error saying something like 'no sufficient read permissions for SD card'*, maybe that'd be a clue to the problem.
*I can't quote exactly cause I've since restarted the phone and can't remember it word for word. If/when this happens again I'll post the exact error.
EDIT: There, it just happened again. Restarted the phone not even an hour ago, it's getting ridiculous. Anyway, the error from the camera reads "Unable to save file to SD card due to insufficient file permissions".
FWIW, when I go to SD & Phone Storage settings i CAN see the total and available space on the card. It's just completely inaccessible by the programs. Have also tried the 'SDMount' widget, did absolutely nothing.
Happens to me too but only when I've been letting go of my phone to put it down rather than placing it down, or if I have to drop it on my bed or chair quick.
Happened to me a lot too when I was using one of the lock screen info apps, to get my calendar info on the lock screen. Uninstalled and the SD card problem went away.
-------------------------------------
Sent via the XDA Tapatalk App
Never used that :/
I've uninstalled all apps that seemingly access the SD card and will start reinstalling one by one to see if the problem does come back. Only way I could think of.
It is happening to me also. The last 3 days is doing it at least twice a day , i have the desire almost one month and neved had this problem earlier.
And i though it was something i did.
i had the same camera permissions problem. restarted and havnt seen it again since. 4gb card that came with the unbranded device. no idea what caused it, could be any number off new apps etc :S
I've got the same problem.
I've already tried to reformat my SDcard, but the problem still exists. Another problem when the SD card unmounts, is the CPU usage. This rises to ~10% constantly. Probably cause of this are apps which are trying to write to my SDcard.
Still no solution found, maybe I'll try another SD card in a couple of days.
FWIW, I gave up on the stock card and copied all my stuff over to another 4GB card I had running around (straight copy) and it seems to be working fine now. Haven't had a problem yet, although it hasn't even been 24 hours.
Will report back if/when something comes up, and when I start re-installing the apps that I previously removed.
I wrote to HTC earlier yesterday describing the same problem, and I just received this reply:
Dear Mr.Matthew Thank you for contacting HTC. Maybe you mount it on the pc to copy nd paste something and you forgot to unmount it from the pc.. Are you using the inbox SD card? Did you install any third party applications to the phone? Please use the phone in Safe Mode. Safe mode terminates all installed running applications, in case if they caused this issue. Please backup what you have on the SD Card and Format it. If you have any other inquiries, don’t hesitate to contact us again. Please note that you can contact us via support line. For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx , Thank you so much for using HTC products. Respect & Regards, HTC Team http://www.htc.com
Click to expand...
Click to collapse
Only thing I have not yet tried is the Safe Mode. Will see if it needs to get to that.
i had this issue when I installed 'ebuddy'... uninstalled it and the problem is no more
It's started to occur on mine at least twice daily now, it wasn't so before about 4 days back. I've just actually restarted the device on getting such an error and apps complaining that they can't read/write to the SD card. Really after some sort of fix here.
kvmanohar said:
i had this issue when I installed 'ebuddy'... uninstalled it and the problem is no more
Click to expand...
Click to collapse
You're right it seems that was my problem too.
I got rid off ebuddy and all is fine now
I've had this problem once so far, and reading the reply from HTC reminds me that I have unplugged my phone from my mac without unmounting it a few times...
I am also having this issue and have ebuddy installed! I shall uninstall it and see if it fixes it! I really hope it does because its starting to get annoying
I too have ebuddy installed and shall also try removing it and see if that fixes it!
I don't have ebuddy installed but just experienced the SD card error with the camera today.
Sent from my HTC Desire
I woke up this morning on the sight of 'SD Card blank or has unsupported filesystem' message on my DHD. I restarted my phone, shut it down then restarted, but the message is still there. When I touch the message, it asks me whether I want to format it, I choose 'yes' but nothing happened. Then I tried to read the micro SD card on my laptop; again, it detects the card but fails to read / format. I tried to format it by both FAT and NTFC (just to check whether it's possible) but after clicking on 'Start,' nothing happens. Windows, then, returns a 'was not able to complete the format' message. (Xtreme 16gb Class 2 micro SD card - but the card itself doesn't have 'Xtreme' printed on it).
The same thing happened with my previous SD card a week earlier (the one that came with the phone, Samsung 8gb Class 2 micro SD card). However, the card wasn't even proceeding to 'format' and wasn't detected by my laptop at all.
What could the problem be? Could this be caused by a particular app that I have installed? I got my DHD on 25th of October, but this problem is very recent, and I had no problems before.
Help me out, please...
What software version is the DHD on?
Sent from my Desire HD using XDA App
sengork said:
What software version is the DHD on?
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Hi sengork,
The software number is: 1.72.405.3
I did a little research on the matter, and it seems as if this problem is since the latest OTA... but if that destroyed the first SD card, I don't know why the second one got damaged, too?
That's the thing. Most folk have not found out whether the OTA update (which you seem to have) causes only bundled Samsung SD cards to fail or whether it'd cause all cards to fail.
You might be the 1st example of the OTA causing failure on other SD cards. That is assuming that card didn't fail for some other non-OTA related reasons...
Sent from my Desire HD using XDA App
Yes sengork, I haven't found anyone else to have had 2 of their SD cards destroyed by the phone.
Common when both 'frying' incidents occurred;
i. happened late at night, when I was asleep (not using the phone for a long interval of time)
ii. had an unread SMS (had Go SMS installed)...
Did the Xtreme card happen to come with one of those 'lifetime warranties'? How much was it?
Sent from my Desire HD using XDA App
Yeah, it came with a 'lifetime warranty.' They have replaced the defective card and gave me a new one. It cost me around USD 30.
Well, today, my 3rd SD card has stopped working. I have no idea what the hell is going on...
It don't have to be broken....
Read this - I do not have a BB phone and to be honest - I have no clue what it means but might be helpfull... check this
http://forum.xda-developers.com/showthread.php?p=11072352
For solutions on doing this with the DHD would be nice
Edit: can confirm in a BB - BlackBerry phone I was able to format the SD Card without problem and it is now accessable from the DHD again - issue fixed
check out: http://forum.xda-developers.com/showthread.php?p=11353140
there are a few more things about this story
Regards,
Der Matte
This is my father's phone, he has already called verizon and they are going to send him a new phone, but he has to send this one back. I would like to get all of his photos off of this phone before we have to send it back, but it is in a boot loop and there is no TWRP installed to my knowledge, only the stock "hold volume down and power" restore options.
Is there anything i can install or something that will allow me to get anything off of the phone?
(btw it is not rooted either, my father is almost 50 now and he doesnt play with technology like i do)
I used this method and it worked perfectly
http://forum.xda-developers.com/tmobile-g4/help/how-to-recover-data-boot-loop-defect-t3297766
My G4 had a bootloop issue once.. turned out the problem was related to a corrupted sdcard. Once i had removed that then everything was OK and it booted up just fine. This might be worth trying if you haven't found a solution yet.
CrustyMcLovin said:
My G4 had a bootloop issue once.. turned out the problem was related to a corrupted sdcard. Once i had removed that then everything was OK and it booted up just fine. This might be worth trying if you haven't found a solution yet.
Click to expand...
Click to collapse
Mr. Crusty Genius: You solved my bootloop problem! By removing my SD card, the phone now works flawlessly where is was bootlopping with the SD card in.
My question, however, is what do I do now? I tried reformatting the SD card (after copying files to my desktop), and as soon as I put the allegedly formatted card back in the LG, back to bootlooping I went.
What would be my next step? Say "f" it and get a new card? Leave the card out? Or fruitlessly try to contact VZW and/or LG. This irritatingly enough happened THREE DAYS beyond one year since purchase.
90% of what is said here is Greek to me, so if you could use small words, it would be appreciated The phone isn't anything except off-contract. Using the way it came in the mail one year and THREE DAYS ago.
Cheers!
catherinecaprio said:
Mr. Crusty Genius: You solved my bootloop problem! By removing my SD card, the phone now works flawlessly where is was bootlopping with the SD card in.
My question, however, is what do I do now? I tried reformatting the SD card (after copying files to my desktop), and as soon as I put the allegedly formatted card back in the LG, back to bootlooping I went.
What would be my next step? Say "f" it and get a new card? Leave the card out? Or fruitlessly try to contact VZW and/or LG. This irritatingly enough happened THREE DAYS beyond one year since purchase.
90% of what is said here is Greek to me, so if you could use small words, it would be appreciated The phone isn't anything except off-contract. Using the way it came in the mail one year and THREE DAYS ago.
Cheers!
Click to expand...
Click to collapse
Hi
Yeah so in my case all I had to do was format the card and then stick it back in and problem solved. If you've already tried that then I'd try a new sdcard!
CrustyMcLovin said:
Hi
Yeah so in my case all I had to do was format the card and then stick it back in and problem solved. If you've already tried that then I'd try a new sdcard!
Click to expand...
Click to collapse
Thanks for your reply. I just ordered the Nexus 6P 64 GB. Hopefully I'll have more luck with that. Fingers crossed.
DID THIS worked perfectly
http://forum.xda-developers.com/g4/help/diy-h815-usa-variant-hardware-boot-loop-t3311623
Gokufighther said:
This is my father's phone, he has already called verizon and they are going to send him a new phone, but he has to send this one back. I would like to get all of his photos off of this phone before we have to send it back, but it is in a boot loop and there is no TWRP installed to my knowledge, only the stock "hold volume down and power" restore options.
Is there anything i can install or something that will allow me to get anything off of the phone?
(btw it is not rooted either, my father is almost 50 now and he doesnt play with technology like i do)
Click to expand...
Click to collapse
DID this worked
http://forum.xda-developers.com/g4/help/diy-h815-usa-variant-hardware-boot-loop-t3311623
I was told by multiple people that the G4's defect of bootlooping issues is hardware related. Phone gets to hot and it causes a tiny solder point to break. Requires a new mainboard.
This is why I want an SD card....every possible piece of my data I store on the SD card and not the internal memory incase phone itself is not usable. It has saved me a fe5w times. Really want a Nexus phone, but no sd...so....yea...and they don't make a 200gb+ model.
The one thing that worked for me was putting my phone in the freezer for 15 minutes and then booting it up while still in the freezer. I also read to turn it on airplane mode after finally getting it to boot up so it would not slip back into the loop defect. After getting it to boot I immediately plugged it into the computer and switched the USB charging setting (in the notifications when connected to a computer or laptop) to Meida sync and then using the file explorer to go into the internal files of the phone and moved all of the pictures off of the phone onto my computer thus saving them. (your camera pictures will be under DCIM)