Develop Bugs

Faulty Desire? Safe Mode and button problem

Hi all,
My missus has a UK T-Mobile Desire, it is bog standard, not been updated with a new rom or even Froyo. Today it showed the Android boot loader and then when it eventually decided to boot it seemed to be stuck in Safe Mode and the Home, Menu and Back buttons don't work.
I'm not sure what might have caused this, it's been running fine.... would a hard reset possibly fix the problem?
Thanks

if you havn't done anything to the phone, return it and get a new one just back up all your things to outlook or gmail or whatever you prefer and you are ready for a new Desire
hope this helps! good luck!

Yeah fortunately there is the return option...
Another thing about two weeks ago the Facebook Friends Stream Widget apparently stopped working for no apparent reason, I don't know if this and the bottom problem is linked...
I'll backup all her contacts etc later and try a hard reset then if necessary speak to T-mobile tomorrow.
Thanks

Tried a hard reset tonight and that made no difference. But playing with the buttons on boot and the phone booted normally..... all the buttons fully operational
Didn't last for long though.... the phone locked and I had to remove the battery.... guess what - SAFE MODE
Holding down the four buttons prevents the Safe Mode words displaying but the four buttons still don't work. I am going to call T-mobile tomorrow and see what they say.

Very angry indeed... outcome of me sending the phone to HTC... http://forum.xda-developers.com/showpost.php?p=8133471&postcount=32
Any advice would be really welcomed.

omg i just saw the email in the link
****ing outrageous
i had so much trouble with HTC when i had the HD2 but after enough arguing over the phone and threatening them with the sales of goods act they played fair and not only repaired the HD2 but gave me the Desire and a better contract.
how long have you had the phone for?
if you've had it for less than 6 months then phone T-Mobile and demand a new phone because it is covered under that law. That's right, T-Mobile, not HTC, because your contract is with them and it is up to them to supply you with a working phone for the contract agreement and the act states that these goods must last a certain period of time. So phone them up and tell them.
http://whatconsumer.co.uk/the-sale-of-goods-act/
EDIT: read them line by line this:
http://whatconsumer.co.uk/how-long-should-it-last/

To be honest with you I would have sent it to Tmobile and let them deal with HTC. When you bought the handset you entered into a contract with the retailer for the warranty, not the manufacturer. This is not the airtime contract I'm talking about by the way, that is a seperate issue.
I think you should get on to Tmobile about this and tell them you want it sorted asap. You can also contact Consumer Direct by clicking HERE. They will advise you on what your rights are and how to sort your problem out.
You should also look at getting a report from HTC to state exactly what they say the cause of damage was. At least then you will know what you are up against.

I called T-mobile earlier today to tell them what had happened... I was routed through to a call centre in Asia. The person was helpful to an extent... listened... went away... and returned and said that if the Manufacturer said the the phone is damaged and not covered by warranty then there is nothing they can do.
They suggested I take the phone into a T-mobile shop and pay for an exchange (yeah right!). I quoted the SOGA stuff and they have now said that a manager would call me back in 24 hours - the operator could not put me through to a manager nor could my call be re-routed to a UK based agent.
So at this stage I'm no better off really.
I have since heard back from HTC... and a rather abrupt message that I am not happy about... they have also taken two images that I assume shows "damage" there is no explanation with the pictures though...
One image shows a small white stick that half of which has turned red, another shows the motherboard and some circuitry and a small arrow pointing to it.. it looks fine to my untrained eye. Assuming it is damaged in some way is it possible that this is linked to moisture or as there have been issues with Desire motherboards could this be the same thing?
If anyone wants to see the images then I will email them...
Here is the content of the message and my reply however:-
From HTC:
Here are two images of the broken handset there are some more if you want some, as the phone is out of warranty you either pay the quote have the phone returned un-repaired or if you don't respond to the quote the phone will be discarded 30 days.
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Click to collapse
My reply:
I have viewed the images and am unclear what exact "damage" exists, I will need this to be described fully in a report that summarises the exact nature and extent of any damage and repair required. I assume that the red label indicates the existence of moisture however is it not possible that this could have been activated due to ambience or humidity?
Under the Sale Of Goods Act, any fault that develops within the first six months of a product being sold is deemed to have been present at the time of sale. Since owning the phone, no incident that I am aware of has occurred that would give rise to the damage you say has been discovered, so the Sale Of Goods Act would come in to force. T-Mobile provided the phone in a sealed box, so I do not see how the damage could be down to them and as the ultimate supplier of the phone, I would have to hold you responsible for the sale of defective goods. Under the terms of the Act, it IS FOR YOU TO PROVE OTHERWISE or accept the repair or replacement of the phone at your expense.
In addition the handset is not out of warranty, in fact it is only 4 months old. It was also sent to you in a semi functional state - in other words it could be used fully except that just the bottom row of bottoms (excluding the roller) were not working. Can you please confirm that this is still the case should the handset be reassembled and returned.
UNDER NO CIRCUMSTANCES SHOULD YOU, HTC OR ANY PERSON ACTING ON BEHALF OF HTC DISCARD THE HANDSET AS THIS MAY CONSTITUTE A CRIMINAL ACT
I wish to make a formal compliant about the way in which this case has been handled, namely:-
1. I was never told nor did I agree that charges for both repair or return could be charged.
2. I was led to believe that the handset was still within warranty and would be repaired accordingly.
3. I have been told that you must replace items that do not need replacement, such as the LCD screen and the plastic surround which are known to have minor scratches consistent with fair wear and tear.
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[Q] Sending TP2 to HTC for repair under warranty. Couple questions...

I bought my TouchPro2 through Mobile Phones Direct.co.uk, back in June '09. Just recently it started giving me problems with the ExtUSB. Have to fiddle with it just to make it take a charge, and I've given up trying to get to to connect to PC via USB.
Today it has got to the point where sliding the screen up or down too fast turns the phone off. Then I have to press power button to turn it on again.
I understand HTC supply a 24 month warranty. At least that's what my warranty card leaflet says. I already check the water indicators on the bottom of battery and next to MicroSD slot, they are both good (white with red crosshatchings.)
I have two concerns thought.
1) Is there a way for me to confirm that the Rom/SPL etc that I am using are the official ones that won't validate my warranty. I am pretty sure I never did any modding to this phone, only to my old Kaiser. But to be sure I would like to double check. ANy advice on how to do this?
2) My major worry is that my phone has loads of scratches on the screen, on the corners where paint is chipped. The battery cover is in a bad way too, the top left corner has a small crack and the metal strip in the middle of it has broken off around the camera lens.
So I am worried that HTC will tell me that whatever my problems are are because of normal wear and tear and therefore wont fix my phone. The thing is though all these problems are merely aesthetic which is why they never bothered me too much (at least once the first scratch is out the way anyway). My phone worked fine for ages despite these superficial defects (I never used a screen protector or case, phone used to go in my pocket along with coins, keys etc., and of course it did sustain the occasional drop).
Can anyone advise me as to whether this will be a problem? If HTC refused to fix/replace it then I would rather not send it in, to avoid the fee for returning it.
P.S. Also I don't know if I still have the paper invoice to prove purchase, will the emailed invoice be proof of purchase if I can't find the paper copy?
Oh yeh and finally, I don't have any insurance, so I am completely dependent on this warranty being honoured.l

I returned my Pro2 to the UK centre earlier this year. They don't need proof of purchase believe it or not, they never asked me once for mine, however, the electronic one will be fine as say you bought it on eBay, you wouldn't have a paper copy necessarily.
Also, I was using using a different stylus, had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me. My reason for returning is that the hard keys weren't working, they repaired it and flashed a new ROM on it and they never once had an issue with the "state" (if you will) that my Pro2 was in. Also I had many scratches on the battery pack and so on so I think you'll be fine! I hope this helps!

Thanks for your reply, salemfox. I'm going to give HTC a call tomorrow to arrange for them to collect the device.
In the mean time if anyone has any other advice than please let me know before I arrange for it to be sent in tomorrow.

How did it turn out?

not good,
arguing on phone to some dude now.
they originally sent me email saying device wasnt in warranty choose 1 of 3 options
1) pay 160ish £ to repair device
2) pay 20 to have device returned to me
3) allow htc to dispose of device
obviously didnt want to choose any of the 3 options, so i rang htc. spoke to someone who repeated options to me, saying if i did nothing then my device would be disposed of. I said i want to escalate matter, he told me theres no point, they'll tell me the same thing. I said i want to escalate anwyay, he told me to fill out service escalation form from htc website. found this at http://www.htc.com/uk/serviceescalation.aspx (even though its not linked to, anywhere in uk htc site)
filled that out on 6/10/10. never got any reply or anything. last friday 22/10/10 i got another email asking which option of the 3 i wanted to choose. rang htc back, told em how come no ones replied to my service escalation form, first person told me that the guy i originally spoke to (6/10/10) WAS the guy who escalated the issue, i was like WTF?? she said hang on, passed me to someone else, who said it had been escalated , i just didnt get the reply, but that he had in writing from the people who the matter was escalated to, that phone wont be fixed under warranty, i started complainign, saying i filled out the escalation form because i wanted to speak to someone who was higher up, and that i gave my contact details so i expected a reply FROM THEM. He then said he'd let me speak to his superior, which i did, and that guy repeated the same, first saying what form did i fill out, calaiming theres only customer care form on the website, but i told him original guy i spoke to told me to fill out the service escalation form, which i found (only by googling and guessing url).
I told him check the phone convo which should have been recorded, and he would see that i was advised to fill out SERVICE ESCALATION form from HTC website, which i did. he said he will check photos to see if the visual damage is minor enough that they will continue to repair anyway, (i doubt it , coz it had one pretty deep scratch in the screen, and back battery cover was cracked in corner). He also said he'll get original guy who i told me to fill out esclation form to call me back tomorrow.
I think theyre lying, noone seems to have done anythign about my escalation form. They say that the matter was escalated and that they have it back, in writing, that phone is not under warranty, but then why didnt anyone tell me anyof this, i wasn't contacted despite leaving contact info in contact fields of escalation form.
GRRRR, i knew this would happen, any excuse to get out of fixing the damn thing, i keep saying that im not bothered about the aesthetic damage (scratched screen, small crack in battery cover) since my phone worked fine for ages WITH these problems. i want them to fix the fact that my phones extUSB connector has gone dodgy, and that phones turns off, when i slide it open.
Not had phone for ages now, using old kaiser, but the touch screen doesnt work on this.
so bascally they are ssaying that due to visual damage (scratch, crack) phone isnt in warranty. I keep saying thats not whats caused problem, so just fix problem then. they say they can't half fix phone. so i say then fix the whole thing, but dont ask me to pay for it.
I mean seriously though, i've had the phone for almost 2 years, ofcourse theirs gonna be scratches and stuff, how can they say that puts my phone out of warranty!! (((
I'll keep u guys posted. sorry for poor grammar etc.

Could tell you woes a plenty,
email me at j-r at watchet.net and I can give direct names and contacts for escalation at HTC UK. When you get the right man, not too bad but not in call centre!
BEWARE unless guaranteed in writing they will flash the device with the latest win 6.5 rom and you will lose everything.
Even if they agree not to touch it, still often hard reset!
I'm fighting them for a LOT of compensation - for time, ignoring written instructions and £80 of telephone calls. Wil sue them if don't get anywhere this week.
JR, UK

salemfox said:
had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me.
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Click to collapse
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.

redpoint73 said:
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.
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Click to collapse
Yeah but I just assumed if they picky they could refuse on the basis of "you're changing what you're not meant to"...

Phone turned off and won't turn back on?

I was listening to a podcast and out of nowhere my phone turned off. I tried to turn it back on, but it keeps getting stuck on the LG start up screen (almost like a bootloop). I manged to get it to turn on once and it turned itself off after a couple of minutes. I tried taking the battery out, but that didn't help. Any help would be greatly appreciated.

I looked into it more and found out it happens to a lot of people. Im going to try to get a replacement phone.
I have a question about the warranty though. Apparently they may not fix the phone if there is physical damage to it (because they cant tell if its your fault it broke). My screen has around 5 cracks on it. Has anyone tried to get lg to replace/fix your phone with physical damage to it? If so how did it go?

Just try it. Worst case is they send it back
If you are lucky the bootloop gets fixed and they ask your if you want to get the screen replaced for some $$. (Don't know the real numbers but frontscreen should be around 50$)
And don't listen to the service staff. The repair team from LG decides if your phone is getting repaired.
Most common mistake by too much people.

I had the same problem with my Lg G4. I took it to AT&T Service Center and they wanted to replace it. However, I have important stuff saved on the phone. Do you think they can download or recover the data? Is it possible to do? I would think they know how, but just wondering if anyone knows for sure.

Tiger78232 said:
I had the same problem with my Lg G4. I took it to AT&T Service Center and they wanted to replace it. However, I have important stuff saved on the phone. Do you think they can download or recover the data? Is it possible to do? I would think they know how, but just wondering if anyone knows for sure.
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Click to collapse
If you saved it to the sd card then you are fine. If not you can ask them if they can. I'm not sure if they would be able to or not

Repair for cracked screen

Has anyone had a cracked screen repaired? Google told me they don't do that because it's not covered under warranty. I get that I have to pay for it, but they said they don't repair that and I have to find a 3rd party. A repair shop told me the screen isn't available to order.
I find it hard ti believe that if the screen breaks that's just the end of it.
Thanks

badwiring said:
Has anyone had a cracked screen repaired? Google told me they don't do that because it's not covered under warranty. I get that I have to pay for it, but they said they don't repair that and I have to find a 3rd party. A repair shop told me the screen isn't available to order.
I find it hard ti believe that if the screen breaks that's just the end of it.
Thanks
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As you can see from the attached tear down, this is a formidable task > https://www.ifixit.com/Teardown/Google+Pixel+C+Teardown/62277
I did a quick Google search and got zero results for replacement screen.

Formidable for me. But they're Google, manufacturer of the Pixel C. That would seem to put them in a unique position to know how to repair it. And they probably know where to get the screens because they make those too.
But what's really odd is that they didn't know who does repairs. I'm not exaggerating or embellishing. After she put me on hold for a while she said she didn't know and that I should try looking around at the mall.
I have a message with their forum and maybe I'll try calling them again. It has to be a mistake.

This just happend to me 2 weeks ago when I managed to drop my beutiful Pixcel C and destroy the screen. I was furious with myself. Screen still worked, touch was fully responsive, but it looked bloody horrible. I tried searching online also to no avail. In the end I contacted the Play Store support team by phone (I'm in Ireland, but I think it was a UK call centre I was talking to). I explained my situation to the rep, and he put me on hold for a few mins while he talked to technical support. When he came back, he asked me to email him a few photos to show the damage (he mailed me his address and asked that I just reply with the photos). Following day I got an email from a different rep, who said they were going to RMA my damaged tablet, and that they would send me new one by following through on a link they sent me to the play store where I could order the replacement, but the offer was only available for 24 hours. In the email, it did specify that I would not be charged for the replacement tablet, but failure to return the old one would mean my card be charged in full for the cost of the replacement. Also, "if it was determined that the damaged tablet wasn't a warranty defect, my card could be charged up to the cost of the replacement device". I sent another email to clarify this point to say that this WAS NOT a warranty issue, and I fully expected to pay the repair costs, but not up to the full value of the tablet. If this was the case, I would just be better off ordering a replacement tablet from the store as normal, because if I send back the damaged tablet (which still worked fine), get billed the full cost of the replacement unit, I still end up with one tablet but have paid full price for the new one......whereas if I just bite the bullet & order from the store, I pay the same amount and still have the old tablet as a spare? They never responded to this mail, and as the time was running out on the 24hr window for the offer......wisely or not, I pressed the button to order the replacment unit from the link they provided.
Google shipped the new tablet within 24hrs complete with return prepaid UPS labels & instructions. They put a hold for €509 on my c/card, but have not actually taken the money. The damaged tablet was recieved back at their wharehouse in Germany today (according to the UPS tracking info), but I haven't heard anything yet from Google about how much they're going to bill me. If they charge me the full cost, I will NOT be a happy camper, but currently, I love how they took care of me.
I will update again when I hear anything back about what they'll end up charging me. Hope this info might help.
Colm.

Colm, the wording you mentioned is there to handle issues like accidental damage [which yours is] being passed off as a warranty damage. but the emails are in your favor in that you fully explained the situation and google offered an exchange knowing it was accidental damage. i don't think it was worded specifically to your situation , rather all standard situations. this is to protect google from the cases were owners basically try to pass off accidental damage as warranty damage , which you did not attempt to do. whenever i contact google on product issues i use chat so i have a transcript. but you used email so basically no difference. i think google is handling your situation as a goodwill item meaning they will gain more in just sending a replacement via having a very happy customer than they would by having you unhappy and maybe not wanting to ever purchase another product.

If that turns out to be the case, never mind happy, I'd be bloody ecstatic! But, I won't get my hopes up till I get some kind of confirmation from the big G. And yeah, in all my communications, I make it very clear this was not a warranty issue, and I fully expected to pay something for the repair to the damaged device.
I'll post again here if/when I hear back from G.
C.

Google replaced my device. They said they were sending a refurbished unit with no charger, and they sent me a new retail package (with charger.)
I've had some grief with this tablet, but replacing it after I dropped and broke it is pretty awesome. And even though I've been okay with the little Galaxy Tab S2 8.0 I had replaced it with, I couldn't wait to get this back. I don't care if it's a little bit heavier than something else. I love my ginormous Pixel C.

Did you guys by an extra warranty or was it included?

My screen just got smashed. How and who did you contact at google? Hopefully I get the same response.

Any suggestions for current (Oct 2018) screen replacement ?

Trying to get my broken OnePlus 5T to work. But the problem comes back every time.

Hi, a few of you may know me from a thread i posted a few months back about how my OnePlus 5T broke on me. Basically, the display of the device stopped responding to touch out of the blue without any drops or water damage. This is a somewhat rare manufactures defect of the device and i have found at least half a dozen people that has it. There was someone from the OnePlus forums that mentioned that OnePlus India accepted this as their fault. Unfortunately, i didn't buy the warranty when i bought the phone from a third party so i can't have the phone replaced.
According to the third party repair shop i trust with all my phones, the touchscreen IC of the phone failed and that's why touches weren't registering. So i paid 130 dollars for the repair. But it doesn't seem like the phone wants to stay fixed. The same problem came back three times throughout the last week and i had to take the phone back to the repair shop for the same repair three times.
Can someone here that's knowledgeable enough about the hardware of this phone tell me what might be wrong with the phone? I already paid a sum i really can't afford anymore to this place so i can't afford to have someone else check it. And i don't know about these things enough to be able to debug the problem myself.
If this isn't a good place to ask these type of questions, I would really appreciate if someone can atleast tell me where i could get a solid answer to this problem. I need to fix this phone so that i can sell it because i'm in a tight spot right now.
Thank you!

Helhound0 said:
Hi, a few of you may know me from a thread i posted a few months back about how my OnePlus 5T broke on me. Basically, the display of the device stopped responding to touch out of the blue without any drops or water damage. This is a somewhat rare manufactures defect of the device and i have found at least half a dozen people that has it. There was someone from the OnePlus forums that mentioned that OnePlus India accepted this as their fault. Unfortunately, i didn't buy the warranty when i bought the phone from a third party so i can't have the phone replaced.
According to the third party repair shop i trust with all my phones, the touchscreen IC of the phone failed and that's why touches weren't registering. So i paid 130 dollars for the repair. But it doesn't seem like the phone wants to stay fixed. The same problem came back three times throughout the last week and i had to take the phone back to the repair shop for the same repair three times.
Can someone here that's knowledgeable enough about the hardware of this phone tell me what might be wrong with the phone? I already paid a sum i really can't afford anymore to this place so i can't afford to have someone else check it. And i don't know about these things enough to be able to debug the problem myself.
If this isn't a good place to ask these type of questions, I would really appreciate if someone can atleast tell me where i could get a solid answer to this problem. I need to fix this phone so that i can sell it because i'm in a tight spot right now.
Thank you!
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Talk to one plus. Regardless of who you bought it from it should have the manufacturers warranty on it for 1 year. Go straight to one plus