[HELP] Screen Freezes very often - EVO 4G Q&A, Help & Troubleshooting

Hello,
I've tried searching for the problem but it seems like no one else has the same thing happening to them.
My screen freezes pretty much every other time i turn on the phone. The lock screen would show up but I can't swipe to unlock. It also happens when people call me and I have to swipe to answer the call. To fix it I have to turn the screen off and then back on and then it starts to work normally for the remainder of the time I have the phone on.
I have it fully rooted and have wiped and reflashed multiple roms (icluding original rom) but it still persists for every rom.
Does anyone have any idea what's going on? Im starting to think its a hardware problem.

I've been battling this problem too, I feel your pain. In my case the screen only locks or doesn't work correctly every so often, I would say on 1 in 5 calls. It also happens every now and then when I get texts. I tried different third party texting apps too, Handcent, Go and Chomp, all three would do it. Just like you I tried all kinds of removing of apps and widgets, different ROMs and wipes, formatting SD in case it was corrupt, different kernals and radios, even deleting and recreating contacts in case they were somehow corrupt, nothing fixed it. Finally the other week I got Sprint to send me a replacement. You know what? It did it too and it was a different HW version ( 0003 instead of the 0002 I had ). I was even able to make the new one do it with no SD or connected to any accounts such as FB or Google, and I hadn't messed with it either ( read as no rooting or anything which my previous one I had done ). I've had to get with Sprint and they have yet another one on order for me now, I really hope it does the trick. I posted on this site for advice but got almost no response, but I got quite a few on PPCGeeks. If you want to read my thread, do a search on that site for 'intermittent wake up problems' or something to that effect. End result was that everybody who read it said it was most likely hardware related and so that's the route I finally went down, but in my eyes it seems like astronomical odds that the new one is doing it as well. Good luck to you, I'll let you know if the next replacement fixes me up.

Update : I got my second replacement yesterday, turned it on and nearly cried...I've never seen such bad separation at the bottom under the soft buttons before, though I know this is a known problem with EVOs. My 0002 had it a little but my first replacement ( which was an 0003 model ) did not at all. This latest replacement is an 0003 model as well but it was stunning how bad the light leakage was. I didn't even bother trying to activate it to see if it would fix the much more important problem of not being able to answer calls though...I'm sorry if I sound like a whiner, but it's just ridiculous how bad it was and I just can't see how this could make it through manufacturing or QA. I went to a Sprint store this morning after talking to them on the phone because they said the problem had to be verified there. Following that I called them back and they are sending me yet another replacement. One of the guys at Sprint support said his EVO does this from time to time as well, I'm surprised more people don't experience it and that there are no suggestions for how to possibly go about fixing it. Uggggg....

Another Update : Well, this past Friday I finally received ( believe it or not ) replacement #3. As detailed above, #1 still exhibited this behavior and #2 I didn't even bother trying as it had the worst light leakage crack at the bottom imaginable. Anyway...#3 is doing the same thing and I'm now just about at the end of my rope as the saying goes. As before, I was able to get it to do this with stock and nothing installed. I just can't believe at this point that I could have gotten this many bad models, it has to be something else! What settings could there be on the network side that could be following me that might be making this happen? I was thinking about the stuff you get to using ## codes perhaps? The reason I mention this is because I did change one or two of those back on my very first EVO but it didn't start exhibiting this behavior until months later, do these live on the back end or on the device? I found them in the thread on XDA by a poster with the name of something to the effect of 'technofile'? His thread was originally about using Verizon PRLs on EVOs to get Verizon 3G but there were other things mentioned as well such as these codes to get to call quality settings I think. Please help, I love my EVO but if I can't reliably answer calls I'm going to have to try to get something else under the 'lemon law', probably an EPIC.

Related

"Ghost inputing" problem.

I'm a first time poster. I have searched the Q&A section a few number of pages about my problem and I can't find anything.
My phone likes to press a certain area of the touch screen without me touching it at all. I don't really know what else to call it except "ghost inputing". Sometimes when I go to input text or when I'm at the home screen, it decides to go crazy. If I'm typing up a text message, if in portrait, my phone likes to type Q's even when I definitely don't want to. If I'm in landscape, a bunch of spaces and period is what it likes to press. If I'm at the home screen, the phone likes to pick up an app or open it.
It gets pretty annoying, especially when I'm just trying to reply to someones message. My only temporary way of fixing it was to turn on and off the screen. Sometimes it takes awhile.
I have tried flashing a stock 1.47 ota rom but it didn't really help, actually made it worse. Touch screen responsiveness dropped significantly, so i flashed back down to like 1.32 (responsiveness came back).
I got my phone the day it was released, so I don't even know if I can bring it back to Best Buy or not. Any kind of suggestion would be great... this problem can really bring my spirits down sometimes, especially when I'm showing off my phone to random people when they ask me. Kinda embarrassing to have my phone freak out when it's supposed to be a high end device....
Sounds like a warranty thing. I'd hit up htc.
Sent from my EVO from the Apple Store.
Im having the same problem making my phone useless :/
I have been trying to bring this issue to light for sometime!!
I have a topic on it already if you guys want to add to it but the end result for me right now is trying to get the phone exchanged..
http://forum.xda-developers.com/showthread.php?t=741242
I have had the same problem.
Turning the screen on and off sometimes makes it go away. It seems like it started when I rooted (simple 3 click). Not positive about that though.
I'm now running Fresh 3.1.0.1 and it is better.
-Steve
svennn said:
I have had the same problem.
Turning the screen on and off sometimes makes it go away. It seems like it started when I rooted (simple 3 click). Not positive about that though.
I'm now running Fresh 3.1.0.1 and it is better.
-Steve
Click to expand...
Click to collapse
Try running some of the older ROM's not based off the .47 OTA or the newer froyo and its gone completely for me..

[Q] Mytouch 3g Slide Screen Issues ? (WARNING : EXTREMELY LARGE PHOTOS)

So recently my mytouch has been getting worse and worse. I'm not exactly sure if it's me or if it's the stupid phone because it's been degrading over time for some strange reason. First of all, the camera is **** for some reason, this is my second replacement phone from T-Mobile and it's extremely blurry for some reason(apparently it's a common problem but not common enough apparently for the tmobile representatives I've met with have seen before). Secondly, it's been becoming unresponsive at times although i kill my apps after i'm done with them(I probably only have internet, and facebook running most of the time). Third, ever since I've factory reset it, it's become very glitchy for some reason. One of the problems is that I would close the physical keyboard but after sending a text and all of a sudden the screen goes black and the only thing to fix it is to hit the power button and press it again to get it off of sleep. Another problem is after i send a text i close the keyboard and the screen repeats but the location of buttons is still where they're suppose to be on the screen.
Pics of what I'm talking about :
First problem(Camera)
http://i.cubeupload.com/s9YJX1.jpg
Decided to take a picture of me creating the thread if you can even see it lol
Third Problem(Glitchy screen)
http://i.cubeupload.com/ANHZ0t.jpg
As you can see the buttons are on as the phone is on but the screen is black and unresponsive, i realize i can still go to apps while like that somehow but to fix it i just hit the power button which shouldn't be happening though
Fourth(Repeat Screen)
http://i.cubeupload.com/ZLSu8o.jpg
As said before unless you didn't read this happens after i send a message and close the physical keyboard...
And thank you for any suggestions you guys have, help is appreciated, also for taking the time to read the thread
Jezussss!!!!
Dude.. you dont need pictures, and if you post them.. resize them first.
Make the thread want to be readable, like-able. Ask yourself, would you read this thread?? and with yellow highlights that no one can even see????????
You also need to post if you're phone is stock, what rom you are on, what version..
xologist said:
Jezussss!!!!
Dude.. you dont need pictures, and if you post them.. resize them first.
Make the thread want to be readable, like-able. Ask yourself, would you read this thread?? and with yellow highlights that no one can even see????????
You also need to post if you're phone is stock, what rom you are on, what version..
Click to expand...
Click to collapse
Sorry,thought they yellow would highlight it but it actually made it worse . I think the red is better with the whiteish background....
This is a stock version, I updated the phone to 2.2.2 but i factory reset it and now it says i have 2.2.1 even though i have 2.2.2 features like Wifi Hotspot,Wifi Calling, and images for contacts on messages...
im not sure, i havent had stock phone in a lonnnggg time..
Hopefully someone else can help you out
h3llfire741 said:
So recently my mytouch has been getting worse and worse. I'm not exactly sure if it's me or if it's the stupid phone because it's been degrading over time for some strange reason. First of all, the camera is **** for some reason, this is my second replacement phone from T-Mobile and it's extremely blurry for some reason(apparently it's a common problem but not common enough apparently for the tmobile representatives I've met with have seen before). Secondly, it's been becoming unresponsive at times although i kill my apps after i'm done with them(I probably only have internet, and facebook running most of the time). Third, ever since I've factory reset it, it's become very glitchy for some reason. One of the problems is that I would close the physical keyboard but after sending a text and all of a sudden the screen goes black and the only thing to fix it is to hit the power button and press it again to get it off of sleep. Another problem is after i send a text i close the keyboard and the screen repeats but the location of buttons is still where they're suppose to be on the screen.
Pics of what I'm talking about :
First problem(Camera)
http://i.cubeupload.com/s9YJX1.jpg
Decided to take a picture of me creating the thread if you can even see it lol
Third Problem(Glitchy screen)
http://i.cubeupload.com/ANHZ0t.jpg
As you can see the buttons are on as the phone is on but the screen is black and unresponsive, i realize i can still go to apps while like that somehow but to fix it i just hit the power button which shouldn't be happening though
Fourth(Repeat Screen)
http://i.cubeupload.com/ZLSu8o.jpg
As said before unless you didn't read this happens after i send a message and close the physical keyboard...
And thank you for any suggestions you guys have, help is appreciated, also for taking the time to read the thread
Click to expand...
Click to collapse
This is a hardware problem (the repeating screen) that seems to be happening to many people. (it happened to me before which is why i replaced my previous slide). After my 2yr contract is done, im gonna stop getting phones with keyboards because this also happened to my previous htc slider phones
agentg1001 said:
This is a hardware problem (the repeating screen) that seems to be happening to many people. (it happened to me before which is why i replaced my previous slide). After my 2yr contract is done, im gonna stop getting phones with keyboards because this also happened to my previous htc slider phones
Click to expand...
Click to collapse
So it's actually because of the sliding part of the phone ?
I'm not surprised, this phone was pretty cheaply made imo, literally a piece of crap :\
I guess I'm getting the new iphone once it comes out and my 2yr contract is done
h3llfire741 said:
So it's actually because of the sliding part of the phone ?
I'm not surprised, this phone was pretty cheaply made imo, literally a piece of crap :\
I guess I'm getting the new iphone once it comes out and my 2yr contract is done
Click to expand...
Click to collapse
yeah it's a hardware problem. the ribbon cable is messed up.
ratchetrizzo said:
yeah it's a hardware problem. the ribbon cable is messed up.
Click to expand...
Click to collapse
Oh I see, well I tried to get it replaced but HTC was a bit suspicious when they wanted my credit card before anything ......
I have the same issue with my phone
As I was looking at your photos I realized I have the same issue going on with my phone. Does anyone have suggestions on ways to fix it? Personally, I do not believe it is a hardware issue. I do believe it is more of a software issue. That update that HTC offered is definitely screwed up! Ever sine I updated my phone, all of these problems started. This problem did not occur beforehand! My phone was working fine - before this "software update."
Same Problem
I had the same exact problem with the Repeating Screen (and completely agreed about the camera lol). Yesterday I tried demonstrating to my friend the problem, and permanently blacked out my screen. Now, the phone works in the sense that it receives calls, the home keys light up, and the camera still takes pictures. However, with no screen to select any options or perform any functions, the phone has been rendered completely useless. I, too, would like to figure out what the problem is and if there is any possible fix.
Sorry I couldn't be of much help. Just know you're not the only one lol
My girlfriend had the repeating screen issue back in May/June of this year. It was more than likely a software issue, because it became incrementally worse as the phone opened and closed until it came to a point where absolutely nothing could be done when the phone was moved horizontally.
I had T-mobile replace the phone at the time. Unfortuntely an idiot I work with who was supposed to mail it back didn't, I got stuck with an extra $360 on the bill.
Worked out paying for the phone with them yesterday morning, this morning my girlfriend messages me to let me know the screen is acting up again.
Potential Fix?
joodlovesfood said:
I had the same exact problem with the Repeating Screen (and completely agreed about the camera lol). Yesterday I tried demonstrating to my friend the problem, and permanently blacked out my screen. Now, the phone works in the sense that it receives calls, the home keys light up, and the camera still takes pictures. However, with no screen to select any options or perform any functions, the phone has been rendered completely useless. I, too, would like to figure out what the problem is and if there is any possible fix.
Sorry I couldn't be of much help. Just know you're not the only one lol
Click to expand...
Click to collapse
I would recommend replacing your flex ribbon. It worked for me, and from other threads I've read, I believe it's the cause of these issues. It's a pretty easy fix ( coming from me, who's far better at breaking electronics than fixing them, lol ).
Here's the flex ribbon that I bought off of Ebay ( it's the cheapest I found and it comes with the tools too ):
http://www.ebay.com/itm/170647168235?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
And here's a good video on disassembling your Espresso:
http://www.youtube.com/watch?v=-jgFHuVWlig
P.S.: I'd recommend being more delicate than he was with the volume ribbon though, as mine seemed very frail. Also, this video is for replacing the digitizer, so you only need to follow it to get to the flex ribbon.
A month ago, I had issues very similar to the ones you posted. Sliding my keyboard out ( in any way but gently ) would occasionally split the screen or freeze the phone. Even without using my keyboard, the phone would occasionally freeze while "settling" after the boot animation, and sometimes even during the boot animation. Slowly, those "occasionally"s become more and more frequent, until my screen just went black one day. The phone still seemed to work ( lit up when turned on, made sounds, etc. ), just the screen seemed dead. Figured that I was having a combination of software issues ( the random freezes ), and hardware issues ( split & black screen ), but replacing my flex ribbon suprisingly fixed everything.
This is what worked on my MyTouch 3G Slide
i just keep sliding the phone. and turn off the screen then turn it back on. but not turning off the phone.
joodlovesfood said:
I had the same exact problem with the Repeating Screen (and completely agreed about the camera lol). Yesterday I tried demonstrating to my friend the problem, and permanently blacked out my screen. Now, the phone works in the sense that it receives calls, the home keys light up, and the camera still takes pictures. However, with no screen to select any options or perform any functions, the phone has been rendered completely useless. I, too, would like to figure out what the problem is and if there is any possible fix.
Sorry I couldn't be of much help. Just know you're not the only one lol
Click to expand...
Click to collapse
probably not, look on ebay for some digitizers, cheapest way to get them...

EVERY app, stock or not, continiously resets(closes and reopens).

Ive sort of tried to search this one (How do I search JUST the Epic 4g section of XDA??) and found no one describing this problem the way I do...
This is my second time having this issue, and the fix for it last time was a pain in the ass, so id like a new fix-
Every app, every aspect of my phone, continuously resets/reloads. This is most noticeable with Hancent SMS, as it saves a message as a draft when you close out of the app... Well, right now, ill be typing and "message saved as draft" will constantly pop up at the bottom of the screen (about once every 2 seconds), and the phone will lag and it will erase 1 or two characters(making me look like I cant type :silly: ).
If this was the only problem, maybe I could live with it, but it affects everything. Launcher Pro randomly/continuously resets. The notification bar often resets while trying to pull it down. The phone app will close or freeze as soon as I start receiving a call. Sometimes it'll play my ringtone without a way for me to answer, other times I never knew I missed a call unless they leave a voice mail... And sometimes its worse than others, sometimes its fine for an hour, then something goes stupid and even a reboot doesn't help. For instance, right now, it was happy. I launched aLogcat to check it out and now the screen orientation REFUSES to stay one way. Even setting the phone down, it switches directions every few seconds, which makes aLogcat reload and therefor its unusable.
I haven't mentioned what im running because Ive had this exact same issue on a totally different rom, almost a year ago, but im running-
build - SleeperROM_3.0.0_FC09
kernal - 2.6.35.7-Shadow-FC09_v1.0
baseband - S700.0.5s.FC09
firmware - 2.3.6
Ive had this happen on EB13 on the EpicExperience ROM too.
SOO, if anyone has advice on how to fix this, id be extremely interested.
On the other hand, last time I had this issue I was convinced it was a corrupt piece of memory somewhere early in the OS, something I corrupt during install, and I went ahead and reflashed and wiped and reflashed and wiped and returned to stock and etc. etc. etc... and that seemed to work... actually, I dont know exactly what part of the process fixed it, thats why I do not want to repeat it unless I have to... BUT, if someone would like to explain/point me in the right direction. I'd like to know how to DELETE AS MUCH AS POSSIBLE and FLASH as CLEAN as possible. (that is, if no one else knows of a fix for my problem)
thanks all!
Err, well only thing I can think of is a truly clean install using Odin. This means do not restore any data from backups. Then slowly begin installing applications 1-by-1 through the play store website (for speed sake) to see if your issue creeps up again.
It also couldn't hurt to format your SD card too. Corrupt data on the SD card can cause some wonky things at times.
get another device...i hope u have the equipment protection plan
Thanks for the advice guys OFF TO THE ODIN MACHINE! haha.

[Q] Erratic Multi Touch / Continuous Force Closes?

First off, I purchased my Nexus 7 on the 26th from my local Gamestop. 32GB WiFi. Since then, I've had a number of issues with the device, and I just want to know what you guys think on what I should do.
First, I'm one of the users affected by the erratic multi-touch issues on the touch screen, (meaning that the screen will hit stuff by itself without my input). It's only happened to me once, so shrugged it off because i figured its more of a bug, if anything. As I've looked on this forum and found that multiple users are actually affected by this issue, so part of me thinks it may be a hardware issue, but on the other hand, it could be a software thing.
My second issue happened just a couple hours ago. I clicked on the screen to see that my wallpaper was reverted back to stock and was then bombarded with continuous force close after force close (we are talking every 2 seconds on the dot, literally). I clicked The Play Store and it logged me out as well. So I signed in and then cleared data and force closed all of the Google Services and framework and stuff. The force closes seemed to stop, and everything seems to be okay as of right now.
I'm thinking of returning it and getting a replacement, but something tells me that this may be software issue instead of a hardware issue, I'm not really sure to be completely honest.
So I ask you guys if you've ever experienced any of the problems mentioned above or something similar. I'd like to wait it out, but as said before, a return may be the best thing to do. Any opinions are welcome.

Multitouch problem, screen is possessed

Hi guys I have a problem with the touch response on my G4 (H815)
Basically when I use multi touch (and sometimes just normal scrolling) in certain apps the phone will recognize screen taps at the bottom of the screen at the home and back buttons and sometimes other areas, I have used the 'multi touch app' from the play store to confirm that this is indeed the case. This is extremely annoying as apps exit by themselves because of this. It doesn't happen every single time either, just sometimes but often enough for it to be annoying and so may be hard to prove to my carrier or LG if i send it back cause they may say there's nothing wrong with it.
It seems like a hardware issue and in that case the phone should still be under warranty right? I got it in August and haven't rooted or done anything invasive.
There are many people having issues with the G4 touchscreen. Check with your carrier and see if you can exchange it or what your options are.
Hi,
Same problem for me, the back and home button seems possessed. Se this video dropbox.com/s/540ozmvdnhemv8f/MOV_0005.mp4?dl=0 for an example. I bought the phone Thursday last week and it have been this pretty much since unboxing. After a factory reset the phone acts normal for a couple of minutes or hours, but goes back to that stage were I can't use the phone at all. I've managed to update to the latest software but the problem didn't go away. I'll try to contact the supplier I bought the phone from and exchange it tomorrow.
Since I do not have enough posts to post external links you have to figure out for youself what to type infront of the "link" I included.

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