How can I replace my Evo with Best Buy protection plan - EVO 4G Q&A, Help & Troubleshooting

Does anyone know how replacement with the best buy protection plan works for the evo??. When i bought my phone i skipped out on the $10 plan for protection because it seemed stupid. A few days later i bricked my phone so i went to best buy and they actually replaced my phone, but i think it was a used/refurbished phone. Now i feel like the phone has gotten really slow and I've dropped it so many times that the corners are all cracked and there is a white powdery looking spot in one corner of the screen which i think is from a drop. So now i really want to have it replaced by bestbuy, but lately i've been hearing about a lot of stories where people had their phones sent off to repairs and it took a while. Is this true?? How can i have my evo replaced by best buy??

never mind, decided to just cancel that black tie protection, heard too many crappy reviews. When i called some creepy lady tried to make small talk with me... it was pretty weird. She was trying to make a joke or something, then she said she wasn't from cali she was from massachusetts... even though i never asked lol

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Frame/Shell & Screen

I bought my Excalibur...erm Dash Used over the summer for $90. $10 more would have gotten me a brand new Black. but oh well
Anyways my phone looks to have been through hell and back.
A gouge in the touch pad & screen...
Over all the case is beat to hell. (the rubber is actually come off as has the chrome)
but its just an Example of the tough HTC Guts
But i want to make it look nice and replace the screen and case but its gonna be like 40-60 on EvilBay and then im scared imma break it like i did the first I-pod i took apart.
Though now ive repaird upwards of 10 I-pods(classic and Nano) with only 1 fatality.....i just dont want to screw it up...
So XDA, Is it worth making it look nice?
And does anyone know where i can find cheap (NEW) parts?
Vonrottes said:
I bought my Excalibur...erm Dash Used over the summer for $90. $10 more would have gotten me a brand new Black. but oh well
Anyways my phone looks to have been through hell and back.
A gouge in the touch pad & screen...
Over all the case is beat to hell. (the rubber is actually come off as has the chrome)
but its just an Example of the tough HTC Guts
But i want to make it look nice and replace the screen and case but its gonna be like 40-60 on EvilBay and then im scared imma break it like i did the first I-pod i took apart.
Though now ive repaird upwards of 10 I-pods(classic and Nano) with only 1 fatality.....i just dont want to screw it up...
So XDA, Is it worth making it look nice?
And does anyone know where i can find cheap (NEW) parts?
Click to expand...
Click to collapse
LoL...from Hell and Back...Lol...used by satan himself....lol...sorry but I can imagine your phone right now.
Ebay has good options, do a little bit of search in the forum...I remember Stylez (Mod form this Forum) recomended other sites....but Ebay is a good choice and you can find cheap things for your dash.
There are alot of companys http://www.google.co.uk/#hl=en&q=HTC+Dash+housing&meta=&aq=f&oq=&fp=408428c3d949fea1 especially in America but i'd check out Ebay as it's comparative and can be cheaper, i think the cheapest on Ebay when i was looking was about £29 so converted to aprx $65'ish
guide to take apart the excalibur
Luckily i found a few places that carry the full case for <30
Probably going with the T-bay one though
http://cgi.ebay.com/ws/eBayISAPI.dl...ff71d2f&itemid=130302529858&ff4=263602_263622
The other sites have bad reviews on quality and being counterfeit
Gotta wait till next week to get it...mom spent more then she expected on a New T-mobile Tap & Samsund Behold yesterday signing a new contract.
Hah and i dropped it for the second time monday....i jumped a privacy fence and it fell out of my pocket...now it REALLY looks like hell

I need HELP from someone who's planning on keeping their EVO...

This is not a joke, my dog literally ate the instruction manual that came with my EVO. I am planning on returning it and buying the white version that will be coming to Bestbuy. I am hoping that someone who is planning on keeping their EVO can give me their instruction manual...please.
You can probably still return it without the manual. I'm betting there are more lying around where you bought it. Heck they have them from the demo models at Sprint stores.
$5 says that white EVO will be brown in 6 months.
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Sent from my HTC EVO 4G using Tapatalk Pro.
It will definitely pick up some dirt, but wiping it down with a damp rag once in awhile will take care of it no problem (I'm not a fan of the white personally)
my black evo has some smudges on the back that would be very very noticable if it was white
Either way, it won't be half as hard as keeping an iphone smudge/dirt free.
If you're going to end up getting a case I don't see the point. The only good thing would be that if HTC fixes that screen issue you'll get one of the fixed models. I haven't had issues with mines and I use it a lot. Good luck though I don't think they'll care and besides you can say you didn't get a manual or better yet you can say that the representative never gave you the manual when he bagged your items. You won't make it to heaven but at least you'll get the white EVO.
honestly, i really like white too, but they're right, it WILL get dirty. keeping clean sounds like a good idea for a week but we all get a lil lazy lol. i bought a $20 hard shield that fits around the back, its felt lined, plastic molding with white leather laid nicely over the back. bought it at the sprint store i work at.
faquedado said:
This is not a joke, my dog literally ate the instruction manual that came with my EVO. I am planning on returning it and buying the white version that will be coming to Bestbuy. I am hoping that someone who is planning on keeping their EVO can give me their instruction manual...please.
Click to expand...
Click to collapse
Why not just download it?
http://support.sprint.com/global/pdf/user_guides/htc/evo/htc_evo_ug.pdf
faquedado said:
This is not a joke, my dog literally ate the instruction manual that came with my EVO. I am planning on returning it and buying the white version that will be coming to Bestbuy. I am hoping that someone who is planning on keeping their EVO can give me their instruction manual...please.
Click to expand...
Click to collapse
Just give them the manual from the new EVO box when you get it.
The white will not be hard to maintain if you put a shield on the back. Like Zagg or something of that nature.

Sprint recognizing the Body Gloves crappiness...

So, over the past two months, my body glove case from sprint has basically just fallen apart. I remember when u first got it, I thought a lot of the reviews were full of **** bc it worked so well for me. Then, both of the top corners chipped off the backside just from normal use! No drops! I don't even put my phone in pocket, I use a holster.
The straw was when the piece by the volume broke. I called sprint, and they said that it was an in store issue. So I went in the next day.
I go in with my receipt. It was just over two months old, so I was all ready to cuss these people out when they said something, but the guy who came to the podium said I dint even need my receipt, that it was known problem and they replace these all the time.
Of course it varies store to store so ymmv, but if yours gas broken, its at least worth giving a shot at just bringing it back bc it seems like they've caught wind that these things are junk.
All spelling errors thanks to xt9 on my Evo!
Which body glove case?
Was it this one?
http://www.estocksurplus.com/product_info.php?products_model=BG-9145301-MobA
No, its the one sold directly from sprint
All spelling errors thanks to xt9 on my Evo!
the reason you didn't need a receipt is because its a Sprint only product, and its less than a year old because its for the evo (obvious) and sprint warranties all of there accessories for a year.
You are however by policy still supposed to have a receipt but i'll tell you right now that accessories at sprint stores are fairly loosely controlled haha solong as its rung out of the inventory doesn't matter
oh and BTW every single body glove I've ever sold for sprint was a POS the coating always comes off.
LOL I told ya! Even the one from bodyglove with the foam back is crap. I have had both versions and they are both POS. I will never buy a body glove product ever again, as mentioned they always start to peel as was the case when I had my Lg env touch. Otterbox needs to get the ball rolling so I can buy a case that doesn't explode when you drop it.
Mine broke recently too, I'm going to try too return, what will they do, refund me, give me new one, or can I exchange for different case?
Sent from my HTC Evo 4G using XDA app
I'm on my 3rd right now, the others have been returned without an issue. This one will probably go back soon as well because it's starting to break, that is, unless the Otterbox cases are available before it completely breaks.
This story is an EXAMPLE of why you shouldn't go into a store or whatever with a "I'm going to cuss them out if they dont do what I want" attitude.
Ask anyone who works customer service and they will all tell you that customers who act like assholes and start cussing etc will be told to leave.
MrDSL said:
This story is an EXAMPLE of why you shouldn't go into a store or whatever with a "I'm going to cuss them out if they dont do what I want" attitude.
Ask anyone who works customer service and they will all tell you that customers who act like assholes and start cussing etc will be told to leave.
Click to expand...
Click to collapse
Damn you, you worthless piece of...
Oh, my bad. I agree with you completely. Good point. Chances are if you have a problem, it's a pretty common problem. If you are calm, they will be much more willing to help.
mine broke at the volume rocker, and they wanted to give me a cheesy ass rubber one.. I said EFF that, i just ordered 2 seidio rugged cases for me and my bro.
TJDuckett said:
I go in with my receipt. It was just over two months old, so I was all ready to cuss these people out when they said something, but the guy who came to the podium said I dint even need my receipt, that it was known problem and they replace these all the time.
Click to expand...
Click to collapse
you sound like a delightful person...
before i got my case from BB i went thou 5 of them POS bodyglove cases
Just remember retail employees are there to sell you crap and help you, make it easy on them and let them do there job.
they didnt make the case, they didnt make the f'ed up billing process, they didnt make your problem haha.
Altho I will admit I f'ed up some peoples sprint accounts before, minor stuff, always fixed it, just a email away haha. very rare.
I got one off Ebay for five bucks. I wonder if sprint would replace it.
Sent from my PC36100 using XDA App
I threw mine in the trash today at lunch...
Does it have to be within 30 days from purchase to get it replaced or refunded?
No, all accessories are covered with a year warrantey. I used up 6 of those crappy cases and never had a problem returning them.
They even let me return my last unbroken one and credited it towards the purchase of a new otterbox case.
I bought my evo used and it came with a Body Glove case. I have to say it is the biggest pos i have ever seen. The grey rubber back is peeling off and yes the part by the volume broke on mine too. I just filed down the sharp edges, I like having easier access to the volume. I'm going to be a freeloader and see what they will offer me in exchange.
rahb0sse said:
I threw mine in the trash today at lunch...
Click to expand...
Click to collapse
Lol nice. Im wondering if I can take mine in and subtract the price for this crap and get an otterbox. I don't have my receipt though
Post while drift
Jfree3000 said:
Lol nice. Im wondering if I can take mine in and subtract the price for this crap and get an otterbox. I don't have my receipt though
Post while drift
Click to expand...
Click to collapse
you should be able to! i did this last night and all i paid was the $10 difference for the otterbox! the reps says he has replaced more than 10 of these cases!

[Q] Replacement Screen!

Yo guys, Had a bad day today.... Broke the screen on my phone. Does anyone know where to get replacement screen's from now a day's? Preferably not Ebay as i hate it but If that's the only place i guess i must. Now I have checked ebay but the ammount of Galaxy Nexus S Screen's that are on there it didn't seam like anyone would have any replacement screen's... could be wrong though! Any help appreciated
Kind Regard's James Mackay
You broke the screen already!? What happened?
You not going to tell me that you didn't insure device worth 500quid?
Sent from my GT-P7510 using xda premium
ill admit that this is the first phone ive had that i DID insure !
What happened? ... How is broke?
I was wondering how long it would be before someone killed one. I very much doubt you'll have any luck sourcing a screen for one this soon after it's release, your only choice might be to contact Samsung regarding repair I'm afraid.
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
There wont be any replacement screens out for quite a while im afraid, maybe 6 months or more as this is such a new phone and all available stock will be going to make the phone itself or held by samsung for repairs. As mentioned before your only option if you want it fixed is to send it back to samsung for repair or claim under your contents insurance if you have accidental cover.
Mark.
wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
do you have accidental damage on your home insurance? might be worth checking if they will cover you that way. All my gadgets are covered this way, whether inside or outside the house.
God know's ha, I'm currently living at my mother's so no idea if she has or not! Ahhh well, as i said i didn't expect there to be any screens. I can still use the phone, and at the moment can't be arsed with the hassil of ringing all these place's to check if they will replace it. Thanks anyway's guys, Got a perspective from it if anything .
Did you pay for it with a credit card? You may be covered for accidental damage eg barclaycard:
Purchase protection
Buy eligible goods worth over £50 with a Visa or MasterCard credit card and they will be protected against accidental damage, loss or theft for the first 90 days, subject to an excess of £50. If any of these occur in that period, you should notify us within 45 days of the incident, and the police within 36 hours. You're covered for:
Sent from my Galaxy Nexus using XDA App
You might want to look into a warranty like square trade. I was looking at insurance options myself and square trade seems to be the best. They allow you to buy insurance for a phone that is up to 30 days old. It might not be the most ethical thing to do to buy it for an already broken phone but they wouldn't offer that service if it wasn't profitable for them.
The plan is not cheap, and there is a deductible for replacement but it beats having a broken phone for 2 years.
http://www.squaretrade.com/pages/android-landing1#coveragePop
wizkid6000 said:
can't be arsed with the hassil of ringing all these place's to check if they will replace it.
Click to expand...
Click to collapse
I am shocked . 500 quid phone barely a couple of weeks old and you can't be arsed to get it fixed? I would have literally in tears!
i saw on eBay it has already full housing.
The only parts site I know of is cnn.cn.
It doesn't look like they have anything for this phone right now though.
Well it isn't that bad. I can still use the phone perfectly and only notice the cracks when the screen is off. I can't get hold of a screen and am not dealing with insurance company a cause I feel them to be a majour pain in the arse. No point in getting worked up over something I can't change . I'll buy a screen when I find one online. Thanks for all your options though
Sent from my Galaxy Nexus using Tapatalk
I'll be going to china on december 7-8 and 14-16, i'll check it out for you, i'll look on the 7, and let you know, and if the price is ok, you can paypal me and i'll buy it on the dec 14, at present i'm searching for white nexus s battery cover for members in this forum.
dont expect the screen to be cheap, i remember the nexus s screen cost approximate USD 120 when the phone was first released.
I have had my Galaxy Nexus for 5 days, and have also cracked the screen.
Problem is I have no idea how it happened. Phone was fine this morning when I set out for work and put it in my trouser pockets. But when i got to work and went to use it there was a huge crack across the screen, about at the point where the curve starts.
So i thought i would try my luck and see if I could get it replaced under warranty, as i had not dropped it or damaged it in any other way, so felt it was a manufacturing defect. Unfortunately I had no luck. As far a Phones4u (Where ig got it from) are concerned a cracked screen is accidental damage, so i will have to pay to get it repaired.
Then they quoted me a cost of £40-£70 for the repair, with the final cost inside that range depending on the amount of damage they had to fix. Now if the fix comes in under £70 i will be extremely happy. When i broke a Galaxy S screen it was £70 for the part alone, so under £70 for the part and fix looks like a good deal, so i accepted thinking i would get nowhere with my warranty argument.
I am waiting for the catch as currently it sounds too good to be true, as i was expecting something closer to £200. I will let you all know how it goes.
Pics or it didn't happen
telepathically sent with my Galaxy Nexus which is being imprisoned by FedEx
pics
same thing happened to me, dropped from 2 feet onto linoleum.
still very usable, only somewhat annoying. guess i will wait a few months for replacements to appear. in the meantime i am ordering a case. also just want to say i have never dropped and broken a phone in my life before this.

Returning Galaxy Nexus; Cosmetic Defect

So I received my phone yesterday straight from the Play Store. I started to use the Toolkit and everything went smoothly. I even put an XO screen protector on it.
Then this morning I noticed it. There's a marking on the bottom left corner of the side of phone. It's looks like a laser marking similar to those found on sheet metal. It doesn't affect the functionality of the phone but if I'm paying 400 for a phone I expect it to be in top notch condition. This could also affect the resale value of the phone. So I got in touch with Google. I was hoping to get some sort of credit (Google Wallet, perhaps), but the representative wasn't unable to do that and connected me with Samsung instead. They're going to send me a replacement phone and put a hold on my credit card while I ship this one back and they'll inspect it. I hope return process turns out okay. I've already removed the screen protector and flashed it back to stock.
I returned two phones with faulty screens(one had a whole column of pixels die day 3) but I would've kept them if that little mark was the only problem.
Slap a case on it and you'd never know it's there, though as it is it's not a bad little birthmark anyway. I doubt that very slight defect will effect its resale value very much. The perpetual deluge of new phones coming out will be doing that.
In my personal opinion, if that was the only thing wrong with the phone I would keep it, especially when a lot of warranty returns result in refurbs (not certain if that is the case with the Play Store). In fact, to me that would be like a birth mark and add character to the phone. To me it actually looks kinda cool, but that's just me.
It's like a sexy birthmark on a beautiful woman. Or freckles. Don't know why those things bother some people.
I have a mark in the exact same spot only its a straight line not an "s"
Sent from my Galaxy Nexus using Xparent ICS Blue Tapatalk 2
I personally wouldnt return it for that as long as it was working perfectly. The replacement might act up, you never know.
Mmmm... Samsung's RMA department still hasn't contacted me yet to get my credit card info. I'll ask if the replacement is refurbished. I'll keep the phone if it is.
Sent from my SGH-T959 using XDA
Yeah, you have a chance of getting a replacement with a bad screen, bootloops, broken usb port, or other issues, which is way worse than that mark.
Still, you're entitled to a replacement if you're not satisfied. Hope you get a good one.
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
monstah_rain said:
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
Click to expand...
Click to collapse
Not really high. One percent of a million phones shipped is still 10,000 units that slipped through quality control.
It's just that as soon as someone comes across an issue, they immediately post it here (like you did). So we pretty much know ALL the problems this phone might encounter.
yea if the phone is perfect hardware wise i'd definitely keep it. they will most likely send you a refurb. you're going to regret it if you get a phone with a bad screen.
you're going to put a case on it anyway right? and if you don't you're going to get cosmetic defects from scratches anyway
monstah_rain said:
Wow, I didn't realize there was a high rate of defects with the Galaxy Nexus, especially with actual issues. I feel like such a prima donna now.
Sent from my SGH-T959 using XDA
Click to expand...
Click to collapse
What did you feel like earlier? Some of us paid over $700 for our phones.
...
@rbiter said:
What did you feel like earlier? Some of us paid over $700 for our phones.
...
Click to expand...
Click to collapse
Early adoption has it's price. I just bought a six month old phone that could be outdated in six months.
Sent from my SGH-T959 using XDA
monstah_rain said:
Early adoption has it's price. I just bought a six month old phone that could be outdated in six months.
Sent from my SGH-T959 using XDA
Click to expand...
Click to collapse
Im not talking about early adoption. I was inferring to the high nose @ $400.
...
I guess I shouldn't have a right to complain because I paid 300 less than you. You can afford to buy a phone at 700, I don't. I'm sorry the price dropped after you bought the phone, but that is the cost of early adoption.
monstah_rain said:
I guess I shouldn't have a right to complain because I paid 300 less than you. You can afford to buy a phone at 700, I don't. I'm sorry the price dropped after you bought the phone, but that is the cost of early adoption.
Click to expand...
Click to collapse
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
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@rbiter said:
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
...
Click to expand...
Click to collapse
I've already acknowledged that my issue is extremely minor compared to others and I've already contacted Samsung to cancel the RMA because I don't want a refurbished phone. Regardless of what the issue I had with the phone, you make it seem like I have less of right to complain because I paid less for the same phone.
@rbiter said:
You still don't get what i am saying. Dude, you got a great price for a badass phone and there is a small cosmetic defect. Be happy with it if the internals are good. You could do worse and just get your nose caught higher up in the air. My sister piad for $400 for hers and she has a purplish screen. I haven't mentioned anything to her and she has been more than happy and glad she spent the $400. I am going to tell her in a couple weeks and show her my screen. My sister is pickier than me but i doubt it will bother her after she knows. If it does i will trade with her. Purple screen and all. It's a phone. Nit life or death and that scratch isnt going to ruin your life. Just your demeanor.
...
Click to expand...
Click to collapse
u're not getting his point
anyways, if u buy something, even if it costs 10$, it should be as described and without any defects (whether purple-ish screens or like the one OP got). he paid for something according to a description, and when it arrived it didn't meet the descriptoin they advertise it upon. he has the right to get a replacement, and not a refurb, but a brand new device.

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