Develop Bugs

[QUESTION] UMTS gone after custom ROM

After I flashed this ROM - FCW's 6.5b1 (21159):
http://forum.xda-developers.com/showthread.php?t=502941
I found that my Hermes no longer connected to the UMTS network, or to 3G at all
So, since, I've tried flashing HardSPL again, a couple of different radio versions, another couple of different ROMs (including the one I was using before, Schep's), but I couldn't get it working as before.
I also noticed that the first splash screen was changed and didn't return to the original as I performed all those restores. It used to be a plain HTC logo, now it is the HTC logo, the Windows logo, and "Windows Mobile" written underneath.
Thanks in advance for any help

athur said:
After I flashed this ROM - FCW's 6.5b1 (21159):
http://forum.xda-developers.com/showthread.php?t=502941
I found that my Hermes no longer connected to the UMTS network, or to 3G at all
So, since, I've tried flashing HardSPL again, a couple of different radio versions, another couple of different ROMs (including the one I was using before, Schep's), but I couldn't get it working as before.
I also noticed that the first splash screen was changed and didn't return to the original as I performed all those restores. It used to be a plain HTC logo, now it is the HTC logo, the Windows logo, and "Windows Mobile" written underneath.
Thanks in advance for any help
Click to expand...
Click to collapse
Ok, I didnt test this ROM myself, but the first thing you could try is go to the Com-Manager and activate 3G, HSDPA or whatever it is named, there is an option for something like that.
If you can't find this option, use this tool: http://forum.xda-developers.com/showthread.php?t=505842
The startup screen image is depending on the rom, so if you want the original one, flash an original rom or search this forum for how to change these three images, there is such an tutorial out here.

ice8lue said:
Ok, I didnt test this ROM myself, but the first thing you could try is go to the Com-Manager and activate 3G, HSDPA or whatever it is named, there is an option for something like that.
If you can't find this option, use this tool: http://forum.xda-developers.com/showthread.php?t=505842
The startup screen image is depending on the rom, so if you want the original one, flash an original rom or search this forum for how to change these three images, there is such an tutorial out here.
Click to expand...
Click to collapse
Thanks for the reply. The latest ROM I flashed was Schep's latest, and this one did indeed "fix" the splash screen back to what it was. The 3G connectivity problem remained, though.
Schep's Comm-manager does have a 3G toggle switch, which was already set to ON. I went ahead and toggled it back and forth a couple of times, but that didn't change much. There is also a "HSDPA" item in Settings, but that was also already enabled.
Any other ideas?

athur said:
Thanks for the reply. The latest ROM I flashed was Schep's latest, and this one did indeed "fix" the splash screen back to what it was. The 3G connectivity problem remained, though.
Schep's Comm-manager does have a 3G toggle switch, which was already set to ON. I went ahead and toggled it back and forth a couple of times, but that didn't change much. There is also a "HSDPA" item in Settings, but that was also already enabled.
Any other ideas?
Click to expand...
Click to collapse
Well, wether the 3G icon shows up or not also depends on your current position because of signal strength. I don't have 3G signal all the time myself. An other Radio ROM could help, but it's a little risky to play arround with different RADIO ROMs. You should try going to some public places in the city, there you should have 3G most of the time.

Hey guys, I finally figured it out. I went ahead and used another SIM card of mine, of a different carrier, just for the heck of it. And it enabled 3G right away.
So, it seems that it is just a carrier outage. I'm really sorry to have bothered you (and blamed FCW's _GREAT_ ROM). Thank you once again

athur said:
Hey guys, I finally figured it out. I went ahead and used another SIM card of mine, of a different carrier, just for the heck of it. And it enabled 3G right away.
So, it seems that it is just a carrier outage. I'm really sorry to have bothered you (and blamed FCW's _GREAT_ ROM). Thank you once again
Click to expand...
Click to collapse
And this is why we all use the forums. If you dont ask you wont get the answers. Not had alot of free time the past few days so i only just came across this myself. i had to use a different operators sim to test if 3g worked myself as my networks just the same.

[Q] No data and no calls

Randomly I have not been able to text, make calls or get a data connection with my phone. I was running CM 7.0.3 when this all of a sudden started. Restarting my phone would allow me to make calls and get a data connection for a few minutes and then I would not be able to do either. I flashed the newest CM7 nightly build and a new radio, Vision_Radio_12.57.60.25_26.10.04.12. The same problem continued so I flashed Virtuous 2.0.0 but that made no difference.
Anyone have any idea of what I can do to fix this?
Thanks.

I'd say try flashing a different ROM. But since you've fresh flashed the same ROM I'd say that pretty much counts.
Next I'd call the carrier and confirm that you SIM/account is in good standing, and that the towers are working properly in your area. I've had the freakout about "omg my phone is jacked up" and after flashing all kinds of ROMs, radios, etc. I just called T-mobile and they confirm that there was just a network problem in my area.

ur doing a full wipe right?

martonikaj said:
I'd say try flashing a different ROM. But since you've fresh flashed the same ROM I'd say that pretty much counts.
Next I'd call the carrier and confirm that you SIM/account is in good standing, and that the towers are working properly in your area. I've had the freakout about "omg my phone is jacked up" and after flashing all kinds of ROMs, radios, etc. I just called T-mobile and they confirm that there was just a network problem in my area.
Click to expand...
Click to collapse
I actually did flash a different ROM and the issue continued. I'll be contacting Bell to see if maybe it's a service issue.
smokeuout said:
ur doing a full wipe right?
Click to expand...
Click to collapse
I did a full wipe after trying the nightly CM7 and same issue.

knifer said:
I actually did flash a different ROM and the issue continued. I'll be contacting Bell to see if maybe it's a service issue.
I did a full wipe after trying the nightly CM7 and same issue.
Click to expand...
Click to collapse
If you contact bell they'll know that you rooted your phone and they will have less sympathy to help you fix it.
Sent from my HTC Vision using XDA App

evilcuber said:
If you contact bell they'll know that you rooted your phone and they will have less sympathy to help you fix it.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
How? Do like I did and google the right build number for your device because they will ask, and you don't want to get caught saying 'GRJ***'
Sent from my HTC Vision using XDA App

evilcuber said:
If you contact bell they'll know that you rooted your phone and they will have less sympathy to help you fix it.
Click to expand...
Click to collapse
They won't know unless you tell them.
PaganAng3l said:
How? Do like I did and google the right build number for your device because they will ask, and you don't want to get caught saying 'GRJ***'
Click to expand...
Click to collapse
This.

i tell my carrier straight up that im rooted...they dont say anything...but im not calling tech support either

If the OP is just calling to see if their have been any reported service outages or interruptions in his area, whether he is rooted or not shouldn't matter.
A couple times in the past few years, I've had instances where I lost both data and voice service for up to a couple hours at a time, over the course of several days. Then the problem just goes away. This seems to fairly typical, if they are upgrading or repairing your local tower.
If the OP has tried flashing various ROMs, and tried a new radio, I'd be inclined to say the ROM is not the problem. If the problem persists, you may ask your carrier to send a new SIM (or go to their store and ask for one).

hi,
you are not alone!
i have this problem with OE HTC 2.3.3 stock rom! (unrooted original device from Nov. 2010)
so i had very bad mobile connection and after ~1day (without reboot) i can't phone with it.. mobile network only "x" but data connection is fixed to gprs.
very strange!
so i send my phone back and orderd new one.
i think this is was hardware problem.
short:
- reboot bringt full funktion but the mobile connection is not so good as 4month ago (same point).. 4month ago it was "H" and now only gprs
after many hours >8h. calls didn't work, the phone said "no provider"... (x)..
- the strange thing is that data connection is degrade to gprs
this problem exist from the last 2 HTC OTA updates. but onyl the last 2.3.3 makes it really unusable
i hope this problem don't come back with the new desire z now rootet with cm 7.10 rc1 (what a feeling)

Three Uk Signal Dropouts

I no that i am not the only person who has this issue and it is driving me up the wall. for some reason when i loose signal alltogether it wont auto recontect when i come into signal again instead i have to force it to reconect.
At first i put up with this becasue i loved the phone and i thought that three would be doing somthing about it to fix the problem. but as i have recieved no fix i am getting more and more tiered with the phone and im swaying more and more towards the S3.
The only way that i can hold a signal is if i set it so that i am on 3g only which helps but suks becasue there are alot of ares which dont have the 3g signal.
i have also noticed that the phone looses signal when i put it in my pocket so if somone is trying to contact me while i am not actually using my phone its like i might aswell not even own it.
This signal issue is pretty much rendering my phone usless does anyone know of any fixes that i can posibly do i have not applyed any OTAs directly from three but i have unlocked my phne with HTC DEV and have installed the latest stock roms to try and sort it out with the latest euopean radio to no provail.
does anyone have any sugestions for me? a posible fix? news from three or should i just give up on the HOX and switch phones altogether.

Same issue here dude, minus losing signal in my pocket. Also, I have to use the airplane mode and not toggle the network connection to get it to work
Sent from my HTC One X using Tapatalk 2

GetScopedx said:
I no that i am not the only person who has this issue and it is driving me up the wall. for some reason when i loose signal alltogether it wont auto recontect when i come into signal again instead i have to force it to reconect.
At first i put up with this becasue i loved the phone and i thought that three would be doing somthing about it to fix the problem. but as i have recieved no fix i am getting more and more tiered with the phone and im swaying more and more towards the S3.
The only way that i can hold a signal is if i set it so that i am on 3g only which helps but suks becasue there are alot of ares which dont have the 3g signal.
i have also noticed that the phone looses signal when i put it in my pocket so if somone is trying to contact me while i am not actually using my phone its like i might aswell not even own it.
This signal issue is pretty much rendering my phone usless does anyone know of any fixes that i can posibly do i have not applyed any OTAs directly from three but i have unlocked my phne with HTC DEV and have installed the latest stock roms to try and sort it out with the latest euopean radio to no provail.
does anyone have any sugestions for me? a posible fix? news from three or should i just give up on the HOX and switch phones altogether.
Click to expand...
Click to collapse
There is a thread here http://forum.xda-developers.com/showthread.php?t=1613521 and basically if you dial *#*#4636#*#* choose phone information and change set preferred network type to WCDMA only the problem is solved - for me anyway but only until restart as the setting is reset.

gffmac said:
There is a thread here http://forum.xda-developers.com/showthread.php?t=1613521 and basically if you dial *#*#4636#*#* choose phone information and change set preferred network type to WCDMA only the problem is solved - for me anyway but only until restart as the setting is reset.
Click to expand...
Click to collapse
You can make the setting permanent by instead going to "Mobile Network" in Settings, then "Network Mode" and select WCDMA Only. That sticks across reboots.

darkoroje said:
You can make the setting permanent by instead going to "Mobile Network" in Settings, then "Network Mode" and select WCDMA Only. That sticks across reboots.
Click to expand...
Click to collapse
Confirmed, Thanks mate.

i no of these fixes but what i really wanted to no is if 3 are planning a fix for the problem becasue at the moment its a joke

GetScopedx said:
i no of these fixes but what i really wanted to no is if 3 are planning a fix for the problem becasue at the moment its a joke
Click to expand...
Click to collapse
Im thinking its a htc software issue which will probably get fixed, it didnt happen with my Desire HD with same simcard.

gffmac said:
Im thinking its a htc software issue which will probably get fixed, it didnt happen with my Desire HD with same simcard.
Click to expand...
Click to collapse
it has been 2 months though and it still hasnt been fixed HTC are taking the piss with this

Also another thing I have noticed is the signal is slightly worse in a case than without.... So mine at work can be hit and miss even more. I am on Three to with the Three firmware.
It has actually been better since I got it back from HTC repair. They seemed to have changed the whole housing and battery in the report for the squeaking and moving lcd screen. Maybe they have done a better job at putting it together than from Taiwan?

Although I didnt have this exact problem with my HOX from Three…. (just had crap signal, would re-connect OK though, but was hard to get from 3g to 2g and back again sometimes) mine just had poor signal everywhere…. so much so, I cancelled the contract. Cost me £500 to get out of it…. but well worth it TBH.
S

I purchased my one x from amazon and got three to swap my sim from my desire to a micro sim. I only get loose network when im at home.
I reported the network drop to them and they got back in touch. They said that there was not a problem with my phone its just the location of my house and the distance away from the mast. After someone from the network team called me they said that we can offer you a "home hub" (for free) which connects to my home router which provides signal in my house. There is always a catch with companies. They wanted me to renew my contract as i have 2 month left. I am not going to renew as i can find cheaper sim only deals.
I guess what im trying to say is that if you have a long contract left with three file a fault online and push for the home hub.
There is no harm in asking.
Shahzad

I have the same problem with Three and at first I was just like ahh I can live with that.
Now its really starting to annoy me no signal indoors what so ever and when I leave the house will not auto connect I have to enter and exit airplane mode for it to pick up a signal again, Ive sent in a complaint will see if they get back to me.

Just a heads up the signal not reconnecting seems fixed in the latest system, custom ROM here http://forum.xda-developers.com/showthread.php?t=1601543
ROM Base 2.05.401.2
Android 4.0.4

Mobile signal problem

Hello guys, my phone fails to connect to the Internet under a specific circumstance even though it receives 5-bar HSPA signal. This problem is a bit tricky to reproduce. First, I'd like to say that it's a 4G plan and my phone IS ABLE to receive 4G signal and has connection to the Internet wheb no problem occurs. When I go to some places that my phone receives 2-bar signal only (e.g. in Elevator, tunnel, etc.), it'll drop to HSPA with 2 or 3-bar signal. It seems normal, right? But then I go to somewhere that's supposed to have 5-bar signal or even has a clear blue sky above, my phone receives 5-bar HSPA signal with NO connection at all! Here I say No connection instead of no Internet connection is that it can't even receive or make any call when the problem occurs. The phone will obtain 4G signal again only after turning off and on mobile network or Airplane mode. Otherwise, it just sticks to this status forever. Or if I wait for an enough time, which varies from a few minutes to half an hour, it'll eventually have an X on the signal bar and reset the connection to work again. This problem's already driven me crazy! May someone help me please:crying:
I have an S-off unlocked HTC_622 HK version device (was changed to superCID recently). It went through every version of firmware from 1.80.708.X to 2.28.401.9 and both HK stock ROM and LeeDroid ROM.
Edit: It also happens sometimes when it connects to 4G.

I have used an unlocked HTC 10 with T-Mobile service and haven't had this issue, but I had similar issue when on WiFi.

Carrier & country ??
Sent from quite brutal hTc 10 ..

jauhien said:
Carrier & country ??
Sent from quite brutal hTc 10 ..
Click to expand...
Click to collapse
Carrier: SmarTone HK
Country: Hong Kong
I also noticed there is no Internet connection when it's on LTE band 8

Did you drop it ..?
Sent from quite brutal hTc 10 ..

jauhien said:
Did you drop it ..?
Sent from quite brutal hTc 10 ..
Click to expand...
Click to collapse
No, never dropped it. It's been like this for a long time. I thought that was because of faulty SIM card at first, but it turns out the SIM card has nothing to do with the problem.

Send it to service then. It may could be a hardware issue

if you reset everything back to original does it still have the same issues? If so then probably a rma request is needed

Prinz069 said:
Send it to service then. It may could be a hardware issue
Click to expand...
Click to collapse
I consider doing it all the time since it's happened. Last time I called for a RMA because of touchscreen unresponsiveness along with signal issue. They just replaced the screen and did nothing with this issue. What concerns me most is the phone looks and behaves like 120% "normal" as long as it doesn't undergo the "specific circumstance" I mentioned. Looks like I need to state very very clearly about the problem this time.
Wonders_Never_Cease said:
if you reset everything back to original does it still have the same issues? If so then probably a rma request is needed
Click to expand...
Click to collapse
At some point, I'd been using stock HK ROM and kernel for a week or two with root only. It still had the same issue.

Hi
I have quite the same issue as you with my phone except it is with 4G. I explain, some time I can have a full 4G strengh (4 bar signal) and still cannot access internet, or send SMS. It seems that my phone can send data but not receive because I'm able to make a call, but not receive one. Also people receive several time my SMS : they still appears as sending in my app and I believe their are sent but my phone seems it doesn't receive any confirmation, so it still try to send it.
If I go back to 2G/3G mode in network, everything works fine. This would be easy if 4G never works, but sometime it does so this looks like a random behavior.
I think this is a 4G band issue. I found an app called LTE Discovery that display information about your network. My phone works correctly when I'm connected to band 3 and 20 (can see the exact frequency in the app). My carrier (SFR, in France) uses also band 7 and 28, but I still need to confirm those bands work or not (seems band 7 works but not sure, this might be specific frequencies of this band that fail).
And when my phone does not work, the app fail to display the exact frequency I'm using.
I have an unlocked boot loader, Venom rom 4.2 (Android 7) and an old firmware (1.80.xxx). Issue started to shwo when I was using Marshmallow, and a full wipe and rom reinstallation didn't fix it.
Does it looks like your issue?

Kwiskas said:
Hi
I have quite the same issue as you with my phone except it is with 4G. I explain, some time I can have a full 4G strengh (4 bar signal) and still cannot access internet, or send SMS. It seems that my phone can send data but not receive because I'm able to make a call, but not receive one. Also people receive several time my SMS : they still appears as sending in my app and I believe their are sent but my phone seems it doesn't receive any confirmation, so it still try to send it.
If I go back to 2G/3G mode in network, everything works fine. This would be easy if 4G never works, but sometime it does so this looks like a random behavior.
I think this is a 4G band issue. I found an app called LTE Discovery that display information about your network. My phone works correctly when I'm connected to band 3 and 20 (can see the exact frequency in the app). My carrier (SFR, in France) uses also band 7 and 28, but I still need to confirm those bands work or not (seems band 7 works but not sure, this might be specific frequencies of this band that fail).
And when my phone does not work, the app fail to display the exact frequency I'm using.
I have an unlocked boot loader, Venom rom 4.2 (Android 7) and an old firmware (1.80.xxx). Issue started to shwo when I was using Marshmallow, and a full wipe and rom reinstallation didn't fix it.
Does it looks like your issue?
Click to expand...
Click to collapse
It really looks like for the part of 4G connection. AFAIK LTE doesn't handle phone call and SMS? Have you tried to test with other SIM cards and phones?
I also use LTE Discovery to test my phone. My carrier uses LTE band 3, 7, 8. My phone does receive signal of all these bands and works fine with band 3, 7 even with 1-bar signal. But for band 8, nothing about Internet works normally except for phone calling.
Seems my last resort will be switching my phone with my friend's (also HTC 10) to test with this problem.

Hi,
It seems I managed to solve my issue. For the moment I have working LTE at home, will try at works tommorow.
I simply update my firmware to 1.95.401 (was on 1.80.xxx) and it seems to works so far.
Maybe reflashing your firmware (if it is possible) could correct the issue?

Kwiskas said:
Hi
I have quite the same issue as you with my phone except it is with 4G. I explain, some time I can have a full 4G strengh (4 bar signal) and still cannot access internet, or send SMS. It seems that my phone can send data but not receive because I'm able to make a call, but not receive one. Also people receive several time my SMS : they still appears as sending in my app and I believe their are sent but my phone seems it doesn't receive any confirmation, so it still try to send it.
If I go back to 2G/3G mode in network, everything works fine. This would be easy if 4G never works, but sometime it does so this looks like a random behavior.
I think this is a 4G band issue. I found an app called LTE Discovery that display information about your network. My phone works correctly when I'm connected to band 3 and 20 (can see the exact frequency in the app). My carrier (SFR, in France) uses also band 7 and 28, but I still need to confirm those bands work or not (seems band 7 works but not sure, this might be specific frequencies of this band that fail).
And when my phone does not work, the app fail to display the exact frequency I'm using.
I have an unlocked boot loader, Venom rom 4.2 (Android 7) and an old firmware (1.80.xxx). Issue started to shwo when I was using Marshmallow, and a full wipe and rom reinstallation didn't fix it.
Does it looks like your issue?
Click to expand...
Click to collapse
I think you'll be "pleased" to know you're not alone:
I have the exact same issue, SFR , HTC 10, Venon rom 4.2.
I had a couple of exchanges with carrier support, always the same answer: our antenna is under repair...
The only way out on my side is to stay in 3G most of the time and then I can receive SMS, otherwise, no 4g in specific places, and very late SMS reception (I can receive SMS from 2 days prior... This happen when on 4g).
By the way, SFR made me get a 10€ discount every month when I told them I would leave, you can ask for it too.
---------- Post added at 02:31 PM ---------- Previous post was at 02:17 PM ----------
Kwiskas said:
Hi,
It seems I managed to solve my issue. For the moment I have working LTE at home, will try at works tommorow.
I simply update my firmware to 1.95.401 (was on 1.80.xxx) and it seems to works so far.
Maybe reflashing your firmware (if it is possible) could correct the issue?
Click to expand...
Click to collapse
I've been on 2.28.401.xxx since a couple of weeks, I've got the issue, so maybe it's more related to a clean install?
I'll switch to 2.38.617.xxx and see where it goes

Does it appears your phone have a good connectivity when you are in 4G? I mean, my phone used to display all network bar and LTE logo but nothing seems to works.
Also, you can keep in mind that is the 4G only fail in some area, this is probably a software issue, not hardware. I also saw there was antenna repair in my area, but I was the only one to get issue. Can you compare with your mates if they also have network issue (same carrier, try to switch SIM) ?
What is your CID? Mine is HTC_034 and I couldn't install 2.xx firmware.
For me, the issue just happened, with no explaination. I didn't update firmware or install any new ROM. So yes install the new one might correct the issue for you too, if the symptoms are the same.

Kwiskas said:
Does it appears your phone have a good connectivity when you are in 4G? I mean, my phone used to display all network bar and LTE logo but nothing seems to works.
.
Click to expand...
Click to collapse
COnnectivity was at the max, and no traffic at all, no up or download, and no ping. That's what puzzled me.
.
Also, you can keep in mind that is the 4G only fail in some area, this is probably a software issue, not hardware. I also saw there was antenna repair in my area, but I was the only one to get issue. Can you compare with your mates if they also have network issue (same carrier, try to switch SIM) ?.
Click to expand...
Click to collapse
That's something I've planned to do. A bit complicated thought, I listen to music when I commute and these loss of 4g connectivity happens in places I would not stop normally...
That's one of the places I've identified, maybe you'd know this place (I doubt but how knows...)
https://www.google.fr/maps/place/48...!4m5!3m4!1s0x0:0x0!8m2!3d48.817837!4d2.249069
.
What is your CID? Mine is HTC_034 and I couldn't install 2.xx firmware.
For me, the issue just happened, with no explaination. I didn't update firmware or install any new ROM. So yes install the new one might correct the issue for you too, if the symptoms are the same.
Click to expand...
Click to collapse
.[/QUOTE]
My CID is HTC__001 wwe, I didn't buy it from SFR, I don't remember if I tricked the CID or not. (well think so)
I have the exact same symptoms as you

COnnectivity was at the max, and no traffic at all, no up or download, and no ping. That's what puzzled me.
Click to expand...
Click to collapse
Not sure of this, I checked using the network monitor in the notification bar. Up arrow were appearing but not down arrow so I assume my phone could upload but not download.
Didn't check out you place specifically, but this 2 ones for sure did not works :
https://goo.gl/maps/HHqaM8bnbR22
https://goo.gl/maps/tewhj1kw6gs
My CID is HTC__001 wwe, I didn't buy it from SFR, I don't remember if I tricked the CID or not. (well think so)
Click to expand...
Click to collapse
Didn't buy it from SFR either, but changing CID require to be S-OFF so I assume you have the orginal one. Don't understand why there is several CID with different firmware update, for WW/US version I can but for 2 phone both buy in France, not from the carrier...
Anyway, I thought this could be linked to a specific CID and matching firmware but it doesn't obviously.

I'll try the Brancion spot later today.
Something else I was thinking about, I wonder if baseband got updated , by now I have [email protected]_41.13_F.
Something I always asked myself in fact, does Radio gets updates in Viper or any other Rom do, and if no, how to.
I guess via RUU, but for now, I can't make it to work, I have to sort out how I did before

If I'm correct radio is contained in the firmware image, and will be updated with it.
You also can flash radio if you are S-OFF.
ROM won't update neither firmware or radio.
FYI I have [email protected]_59.06_F, which seems to be more recent than yours, this may be the source of the issue (no idea what version I had previously).
I used this tools to update firmware, as I am S-ON :
https://forum.xda-developers.com/htc-10/how-to/tool-firmware-updater-t3441029

Kwiskas said:
If I'm correct radio is contained in the firmware image, and will be updated with it.
You also can flash radio if you are S-OFF.
ROM won't update neither firmware or radio.
FYI I have [email protected]_59.06_F, which seems to be more recent than yours, this may be the source of the issue (no idea what version I had previously).
I used this tools to update firmware, as I am S-ON :
https://forum.xda-developers.com/htc-10/how-to/tool-firmware-updater-t3441029
Click to expand...
Click to collapse
Thanks for the link, really cool tool!
I now have the radio latest version, I'll do the "Brancion" test tonight and report.

Kwiskas said:
If I'm correct radio is contained in the firmware image, and will be updated with it.
You also can flash radio if you are S-OFF.
ROM won't update neither firmware or radio.
FYI I have [email protected]_59.06_F, which seems to be more recent than yours, this may be the source of the issue (no idea what version I had previously).
I used this tools to update firmware, as I am S-ON :
https://forum.xda-developers.com/htc-10/how-to/tool-firmware-updater-t3441029
Click to expand...
Click to collapse
I've did the tests with the new radio, the phone now switches to HSDPA or 3g depending on network condition, so it sort of fixed the issue of being stuck in 4g without actual data transfert ability

Rarely connects to 4G/LTE even though signal is good.

I'm in UK with a unlocked HTC10 from carphone warehouse, on the ThreeUK network.
Recently I've noticed that I no longer connect to 4g other than a few very rare occasions.
The only changes,
1. full update to the latest OS
2. I removed the sim card and put it into an old phone, when I re-inserted it into the HTC I got "network updates" which I accepted.
Things I have done after verifying mobile network/data is set to AUTO
1. delete all APN
2. reset APN to details available on my carrier website
3. Settings >backup+reset>network settings reset.
The odd thing is very occasionally it does decide it likes LTE and it works fine.. but its rare.. even if I do a reboot or toggle airplane mode.... the second I remove the sim card and put it into my old phone I have LTE, so it really isn't a signal issue.
My network have suggested a factory reset, but I am not rooted and have game data among other things that are impossible to backup. so at this stage I would rather not .
totally flummoxed by this one!!! any help or suggestions appreciated...

stupink said:
I'm in UK with a unlocked HTC10 from carphone warehouse, on the ThreeUK network.
Recently I've noticed that I no longer connect to 4g other than a few very rare occasions.
The only changes,
1. full update to the latest OS
2. I removed the sim card and put it into an old phone, when I re-inserted it into the HTC I got "network updates" which I accepted.
Things I have done after verifying mobile network/data is set to AUTO
1. delete all APN
2. reset APN to details available on my carrier website
3. Settings >backup+reset>network settings reset.
The odd thing is very occasionally it does decide it likes LTE and it works fine.. but its rare.. even if I do a reboot or toggle airplane mode.... the second I remove the sim card and put it into my old phone I have LTE, so it really isn't a signal issue.
My network have suggested a factory reset, but I am not rooted and have game data among other things that are impossible to backup. so at this stage I would rather not .
totally flummoxed by this one!!! any help or suggestions appreciated...
Click to expand...
Click to collapse
possible solutions:
- get new sim card
- hard reset done inside stock recovery
Sent from my hTc 10

Thanks.
I got a bit of time today, so did a factory reset.. same error still.. and again I put the sim in my old phone and bang 4g straight away..
in the HTC if I leave it in a strong signal position for several minutes I can see 4g occasionally pop up, but if I walk away from the window it goes again, even though I get 4g through the whole house on my old phone, and did on the htc when I first got it.
Actually thinking theres a hardware fault now.. bit of a strange one.. but looks like i'll have to return the phone tomorrow. we can try a different sim first in the shop

Just an update.
I spoke several times to HTC, one ran through basic resets with me no change (hardly surprising as I've already done a hard reset). this agent "sent through" details for return item for fix.. but these took days to arrive so in the meanwhile thinking they were lost I phoned again.
This agent was going to send me a email with lots of settings changes to try... this email never arrived....
Now since then I've done a lot of research online, and found that there are quite a few sites saying the htc10 on the new software has LTE issues, poor signal dropping signal etc.. IE it is my error, so why did htc support not know this? I wonder if its generic media articles or actually a "known" fault... its so hard to search here as both 4G and LTE are too short search terms..
Now Do I bother to send it back to them and be without my phone for a couple weeks?? if its software then surely they cannot do anything... I wonder how long until the next OTA update that may fix this if I just wait it out??
Really don't know what to do, I rely on my phone a lot, 4G isn't really "needed", but I do find the 3g signal is quite poor around a lot of areas I used to get good 4G.

stupink said:
Just an update.
I spoke several times to HTC, one ran through basic resets with me no change (hardly surprising as I've already done a hard reset). this agent "sent through" details for return item for fix.. but these took days to arrive so in the meanwhile thinking they were lost I phoned again.
This agent was going to send me a email with lots of settings changes to try... this email never arrived....
Now since then I've done a lot of research online, and found that there are quite a few sites saying the htc10 on the new software has LTE issues, poor signal dropping signal etc.. IE it is my error, so why did htc support not know this? I wonder if its generic media articles or actually a "known" fault... its so hard to search here as both 4G and LTE are too short search terms..
Now Do I bother to send it back to them and be without my phone for a couple weeks?? if its software then surely they cannot do anything... I wonder how long until the next OTA update that may fix this if I just wait it out??
Really don't know what to do, I rely on my phone a lot, 4G isn't really "needed", but I do find the 3g signal is quite poor around a lot of areas I used to get good 4G.
Click to expand...
Click to collapse
Bro im on 3uk but im on us unlocked firmware with working 4g lte and volte and wifi calling...
On stock 3 firmware i had appalling 4g connectivity but 4g has been crap on 3 for years. Try s off and update firmware to .617 and use a custom rom like viper

MrH871 said:
Bro im on 3uk but im on us unlocked firmware with working 4g lte and volte and wifi calling...
On stock 3 firmware i had appalling 4g connectivity but 4g has been crap on 3 for years. Try s off and update firmware to .617 and use a custom rom like viper
Click to expand...
Click to collapse
Thanks, I'm currently on 2.41.401.3
I have good 4g on my old phone (now sold), and this htc10 was better when I first got it, now its aweful,
Can you link me the exact software youre using? I'm very new to the HTC, I assumed the europ unlocked software would be the same as USA? but I don't get Volte or Wifi calling on 3uk..
I use mirrorlink quite a lot, and like the HTC software, so i'm keen to keep on a stock rom so I can use android pay as well etc.. or is your rom custom/rooted etc? Sorry to pester, you're the first threeuk customer on this phone I've come across. any extra details/information would be awesome thanks.

stupink said:
Thanks, I'm currently on 2.41.401.3
I have good 4g on my old phone (now sold), and this htc10 was better when I first got it, now its aweful,
Can you link me the exact software youre using? I'm very new to the HTC, I assumed the europ unlocked software would be the same as USA? but I don't get Volte or Wifi calling on 3uk..
I use mirrorlink quite a lot, and like the HTC software, so i'm keen to keep on a stock rom so I can use android pay as well etc.. or is your rom custom/rooted etc? Sorry to pester, you're the first threeuk customer on this phone I've come across. any extra details/information would be awesome thanks.
Click to expand...
Click to collapse
Search for SneakyGhost firmware htc 10 xda, exactly like that in google i am not sure if im allowed to send links on here that's why and you will find the firmware in their, its 2.xx.617.x
My phone is rooted, head over to the viper 10 page on here its a custom rom... If you get an RUU exe file you can install
617 firmware and stock rom and will have working volte, inside my home i have 4g lte connection so its about 60mb download speed, no joke on 3!!!! Lol with an RUU you will lose ALL data so back up on pc and move back over afterwards, any more questions or if i was clear PM me

So a bit of an update.. I chickened out of a software change... So got the sim changed, no difference, gotthe phone sent for repair, they updated to 401.4 but no change.. rang again, and we tried setting to 4G only using the service menu, and bop 4G signal just fine.. so it genuinely is a software bug in 7.0, the stupid thing is I had one bar at 3G, I swapped to 4g only and had 5bars!!!!! so it wasn't even like it was favouring the strongest signal.. just a shame I cannot receive phonecalls on 4g, so I need to leave it set to auto and just accept until they sort it that I rarely get 4g.. but at least I now know if I need 4g at any point I can go to the service menu and swap to 4g temporarily. he sounded like there have now been like a few reports of this, so hopefully HTC take it on board and push a software update promptly. he suggested 3-4weeks as a potential timescale, I suspect he meant months.. but fingers crossed

stupink said:
So a bit of an update.. I chickened out of a software change... So got the sim changed, no difference, gotthe phone sent for repair, they updated to 401.4 but no change.. rang again, and we tried setting to 4G only using the service menu, and bop 4G signal just fine.. so it genuinely is a software bug in 7.0, the stupid thing is I had one bar at 3G, I swapped to 4g only and had 5bars!!!!! so it wasn't even like it was favouring the strongest signal.. just a shame I cannot receive phonecalls on 4g, so I need to leave it set to auto and just accept until they sort it that I rarely get 4g.. but at least I now know if I need 4g at any point I can go to the service menu and swap to 4g temporarily. he sounded like there have now been like a few reports of this, so hopefully HTC take it on board and push a software update promptly. he suggested 3-4weeks as a potential timescale, I suspect he meant months.. but fingers crossed
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Click to collapse
When you were having this problem was Chrome allowing you to access some sites, but on others saying that the DNS server could not be reached? If its same problem that you are having I can't use your work around as it's difficult to get a 4G signal where I live.

matt07930 said:
When you were having this problem was Chrome allowing you to access some sites, but on others saying that the DNS server could not be reached? If its same problem that you are having I can't use your work around as it's difficult to get a 4G signal where I live.
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Click to collapse
Sounds like you're having a different issue, assuming you have a data connection, and each website has no server issues, or the ISP isn't blocking the site(usually they'd say not a DNS error) then one site should load as easy as another, I have these exact same issues when I have ad-blockers enabled on certain sites (some you'd expect to work).. do you run a blocker of any form? try disabling it and trying again on that website..

stupink said:
Sounds like you're having a different issue, assuming you have a data connection, and each website has no server issues, or the ISP isn't blocking the site(usually they'd say not a DNS error) then one site should load as easy as another, I have these exact same issues when I have ad-blockers enabled on certain sites (some you'd expect to work).. do you run a blocker of any form? try disabling it and trying again on that website..
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Click to collapse
No ad blocker.
I tried a variation of your solution and made the phone only connect to 3G or lower which seems to have solved the issue even when I switch back to 4G, hopefully it's not just a coincidence. Thanks for your advice.

Three UK user here, just tried the service menu 4G force and that seems to work for me, I shall see how it goes. Good for dead spot testing
So a few days later: Leaving it on means 4G pretty much everywhere I go but the obvious downside is no calls even through the ThreeInTouch app. Bit of a downer so back to watching it sit on 4G until I want to actually use it then it goes 'Hey let me check jump back to regular H for you'