Why do exchange e-mails stop pushing to the phone? - EVO 4G Q&A, Help & Troubleshooting

Sometimes I notice that the e-mails will stop pushing to the phone when I have it set for as items arrive. It would work great for a few days and then stop.
It is getting a little frustrating.
Any ideas on how to fix this or see what the problem is?
thanks in advance

I don't know much about the native exchange client as I don't use it. But, you might want to check the "enable always-on mobile data" setting in Settings->wireless & networks->mobile networks.

I deal with this every day on blackberrys at work being in the IT department. Occasionally someone with an android phone, iphone, or windows mobile will call and say their phone can't get emails. In my experiance it has to do with data signal. A reboot of the phone and in some cases making sure the PRL is up-to-date.
The truth about sprint is that it has some holes in coverage, going in and out of service can make your phone stop querying the exchange server for updates for a little while, however that would not last for more than an hour at the most before it tried again.
I would make update your PRL and your profile. Rebooting your phone works wonders. You can also do a manual send and receive and see if that syncs the email again. To do that open up your email, press "Menu," the in the upper left you will see "refresh" press that and it will do a manual send/receive. If you see "stop" there instead then your phone is already trying to sync. If you have other issues that could be dependent on what type of email account you have. If it is an exchange account contact your System Admin and see if there are latency issues with your exchange server.

Related

Email HELP... PLEASE.

I'm gonna fire this thing out the door at 100mph soon..
Thanks for looking.
First off, I'm coming from a CrackBerry, which worked, not that it matters.
I have tried several roms, double checked all my settings etc .. but still not functioning properly.
I have a tilt2 (running on Bell Network (Canada)) and I like the unit, but need to perform as follows:
1,) Email,auto connect every 15mins or so, even if unit is a sleep in my pocket.
2.) NOTIFY me when an EMAIL comes in with a Buzz, ding/ring and screen Icon.
3.) Go WIFI first to check, then go G if wifi not connected. check mail
4.) THEN DISCONNECT It. period
I've tried 6 different roms and they all seem to behave different, some won't auto disconnect, some don't notify me till hours later, most don't auto Check every 15min as it is set to. (I'm not blaming the rom,.. but everyone seems to be different .. yet the same)
I'm at my wits end,
stupid comments about check this/ check that comments are WELCOME as it is probably something I'm doing not the device. (I consider myself 'puter savy but this sucker is winning.)
PS: Any roms with Transcriber working ?
Regards
HTCgonnagetTRASHED
1. What is the method of email retrieval? Microsoft Exchange? POP3/IMAP4? or WindowsLive mail (Hotmail)?
If Microsoft Exchange,
Open Activesync
Tap Menu -> Schedule
Set schedule accordingly
If POP3 or IMAP4,
Open the Messaging application.
Go into Options. (If at Account Picker, tap Menu->Options. If already in an account's inbox, tap Menu->Tools->Options.)
Tap "Send/Receive Schedule"
Set schedule accordingly
If Windows Live or Hotmail,
Open Windows Live
Tap Menu->Options
Tap "Sync schedule"
Set schedule accordingly
2. Go to Settings->Personal tab->Sounds&Notifications->Notifications tab. In the dropdown menu for "Event", select "Messaging: New e-mail message" and adjust accordingly.
3. Your device should always prioritize your wifi connection ahead of your cellular connection by default. But note that your device's wifi is inactive when in suspended mode unless you applied a registry edit. But also note that if you keep you wifi active all the time, you battery life will suffer.
4. There's nothing you need to do here. After your device finishes polling for mail and there's no other application using your connection, there's no data activity. You really shouldn't be concerned with disconnecting unless your carrier charges you by the hour.

SMS-like or SMS replacement software options

My wife and I both now have WM phones (mine is a Tilt 2, hers a Pure) and we don't want to spend money on text messages to each other, since each text message would count twice... once for her receiving and once for me sending. (on a pay per use plan it would be $0.40 each!).
I was looking for other options. Push email is o.k. but often times there can be a minute or more delay, and my early tests of push gmail are not producing any confidence that it would push reliably.
So then I was thinking IM. It looks like IM programs would be battery hogs, and have to stay running in the background, and could easily be accidentally closed. Also, when the phone goes to sleep it seems like they then switch you to "offline".
So am I missing something? What are my sms like, non sms options?
Also does anyone have any small programs that would set up a auto-soft reset on a repeating schedule, it would be great if I could start the morning with a fresh phone. Thanks.
boufa said:
My wife and I both now have WM phones (mine is a Tilt 2, hers a Pure) and we don't want to spend money on text messages to each other, since each text message would count twice... once for her receiving and once for me sending. (on a pay per use plan it would be $0.40 each!).
I was looking for other options. Push email is o.k. but often times there can be a minute or more delay, and my early tests of push gmail are not producing any confidence that it would push reliably.
So then I was thinking IM. It looks like IM programs would be battery hogs, and have to stay running in the background, and could easily be accidentally closed. Also, when the phone goes to sleep it seems like they then switch you to "offline".
So am I missing something? What are my sms like, non sms options?
Also does anyone have any small programs that would set up a auto-soft reset on a repeating schedule, it would be great if I could start the morning with a fresh phone. Thanks.
Click to expand...
Click to collapse
Yes, any non-sms messaging app for your phone would obviously use data (3G or EDGE connection) to communicate, and would need to be left on all the time to be able to receive incoming messages and notify you in real-time...so battery drain would be in direct proportion to that.
The best solution I've ever seen for that is Palringo, a free IM-integrator app that can connect you through most of the common IM networks (yahoo, AIM, Google talk, etc), or just direct through it's own (if I remember correctly)...meaning that as long as you and she both have the palringo client installed, you don't necessarily have to use any of those services to be able to IM each other. It's also free, and I seem to recall that it can be set (but isn't by default) to stay connected even when the phone goes to sleep, but don't quote me on that part.
It would be great if one of these programs had a "listening" service that would run in the background and then notify you of the "call" similar to an email.
I have seen a few online, (my research has just begun) that indicates "push notifications". Sound interesting, the data connection would remain active all the time that does not bother me.
I seem to have lost the setting to switch the "x" button from close to minimize. That would solve the issue with accidental closing the program. It would have to be managed via the task manager.. no biggy.. and then if I can find a soft reset scheduler it would keep the open programs from overwhelming the phone.
boufa said:
It would be great if one of these programs had a "listening" service that would run in the background and then notify you of the "call" similar to an email.
I have seen a few online, (my research has just begun) that indicates "push notifications". Sound interesting, the data connection would remain active all the time that does not bother me.
Click to expand...
Click to collapse
If you'll find one, please let me know
lost the setting to switch the "x" button from close to minimize.
Click to expand...
Click to collapse
it's the other way around. default for winmo is minimize, there is
an htc bundled app called taskman. it's in settings - task manager which is making apps close when you click X
plenty of other apps can change that too
and then if I can find a soft reset scheduler it would keep the open programs from overwhelming the phone.
Click to expand...
Click to collapse
i made myself app doing change on backlight settings every morning and evening, I changed it for you to do reset
give it a try tell me if it's working for you and if error will pop up let me know what's it saying, at least line number

Activesync with exchange while roaming

Hi,
It seems that I have a systematic security error when active syncing while I'm roaming. I did not have this error on my previous phone : push was disabled but I could sync manually.
And of course, sync works fine when not roaming.
I havd read that ICS does support some more parameters for the active sync protocol but what could lead to that error message only when roaming?
Thanks.
Sent from my Galaxy Nexus using XDA App
Coming back to this, Touchdown does sync when roaming, so the issue seems to be more on client side than server one.
Nobody else is facing this issue?
Hi, sorry that I re-post on this one, but the truth is that I still have this very same problem for already 9 or 10 months.
Exchange Sync is not working properly when I'm roaming... Scenarios are as follows:
- Sync works just fine when I'm not roaming or via Wifi
- When I'd land in a different country, I'd get a couple of syncs working fine
- Then after 1 hour or 2 max, sometimes not even, sync stops working and the Exchange process is emptying my battery in less than 1 hour...
- When I go back on Wifi (e.g. hotel) or when I get back home, that's it, sync works fine again...
I fail to understand what can the cause of this and where to look for solutions or workaround...
As said earlier, I checked with Touchdown and syncs work just fine, roaming or not roaming... But I'm a "stock" guy and I don't want to use Touchdown just because of this roaming active sync that is not working...
Any recommendation on what I should look for? Anyone who would be having roaming active sync working?
Thanks.
PS : I'm on JB stock. I had the same problem with ICS stock and with ICS AOKP before...
Its possible you have a policy on your exchange server that doesn't allow syncing while roaming.
I experience the same battery drain you speak of while roaming. So to save battery life I disable data if I don't need it or sync only when I'm connected to WiFi.
Thanks a lot for the answer. I think I was not clear in my earlier post. My issue is not that the sync is not working, it is that I don't even have the possibility to manually sync and thus access my emails when I request them...
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
What was your previous phone? Not Android I'm guessing.
That being said, there remain a number of issues with the Exchange related code in the native client. I myself just submitted a calendar related defect that is scheduled for a fix in the next major release. My suggestion is that you go to http://code.google.com/p/android/issues and do a quick search. If you don't find anything then open an incident for this.
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
choose add account in email settings and for the email address enter "[email protected]" with a password "debug" (no quotes). You will get a new account named "Debug" in the list. Tap that and check "enable extra debug logging" along with "Enable exchange sd card logging". Now reboot. When your phone is finished booting, email sync operations will be logged to a file named "emaillog.txt" on the root of the sdcard folder. To disable, rename emaillog.txt to something else or delete, then set up the debug account again and uncheck anything that's checked.
Also, checking "Enable Verbose mode" will log detailed sync operations that may be helpful in your case. Be forewarned however, that the log will grow quickly!
At this point in time, the Touchdown client is by far the best exchange related client for Android.
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
thefa said:
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
Click to expand...
Click to collapse
In many cases, the operator/manufacturer supplies their own email client which may have been the case in your previous phone. Nexus is pure Google however. My XP with the native client has been bad from day 1, but has gotten successively better. When ICS was released, I could finally connect with the native client. Now, I'm finally using the native client but haven't seen it in action when roaming yet.....
Beezer80 said:
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
Click to expand...
Click to collapse
Thanks for your suggestion. I am not sure about the DNS issue : I have access to internet while I'm not able to connect to the activesync server. I do think that activesync does reach the exchange server. I see no reason why it wouldn't (Touchdown does reach it for example)...
Sleuth255 said:
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
Click to expand...
Click to collapse
Very good. I followed the instruction, was initially connected via Wifi and did get the log filled. Moved to 3G (still roaming) and so far it is working. It is not entirely new that sometimes it works for a while as I mentioned above. I'll update tomorrow after a longer testing time.
Thank you very much for the how-to on exchange logging... I should have looked for that myself directly
So, I had to wait a bit longer than usual for the thing to start not working when connected via mobile and roaming, but I eventually did get the error :
I have 3MB of log (I kept using the phone for a good while with logging on...) with error paterns again and again but I think the relevant line is that at some point in time I get:
Sync response error: 449
Then there is a bunch of other strange things which I guess are a consequence of this one...
I also have a log for when I was connected and via Wifi.
I'm back from my trip and, as usual, as soon as I'm connected to my operator's network, it does work again, just fine...
I googled a bit the 449 error code without getting to any conclusion...
What would you suggest? Should I submit a bug?
Thanks,
I'd post it as a defect and see what they say.

[Q] Google Talk Not updating?

When I had the Razr before the Nexus, the Google Talk kept constantly updated in real time. With the Nexus, conversations would stop updating as soon as I exit the Google Talk screen, and they would only update again when someone responds to me, not even when I message them.
I've looked under google talk settings, no dice
I've looked under the nexus settings, can't find anything
Can someone help me out here?
I'm also new to phones, but I use Gtalk more than any other app, was wondering if we can make a widget for it?
I did in fact find a homebrew widget for Google Talk, but it didn't refresh in real time either and I didn't find it very useful otherwise.
Nowadays I just keep my screen on and open on Google Talk, but that sucks up batteries and I'd just rather learn how to get Google Talk to stay connected
xupru said:
When I had the Razr before the Nexus, the Google Talk kept constantly updated in real time. With the Nexus, conversations would stop updating as soon as I exit the Google Talk screen, and they would only update again when someone responds to me, not even when I message them.
I've looked under google talk settings, no dice
I've looked under the nexus settings, can't find anything
Can someone help me out here?
I'm also new to phones, but I use Gtalk more than any other app, was wondering if we can make a widget for it?
Click to expand...
Click to collapse
Google Talk is my main means of communication it seems so I have played with it a lot. Here are my observations.
1. To keep it "up" all the time in the Talk App hit the menu button (three dots now) >settings>uncheck automatic away status. Also make sure your phone has automatic syncing turned on for your gmail account: Setting>Accounts and Sync>ON (for your chat gmail address anyway). Additionally make sure your mobile data is turned on if you are ever off wifi: Settings>More>Mobile networks>Data Enabled (checked to turn on)
2. You can have up to 6 devices linked to your talk account at once, after that they just stop working.
3. When you receive a IM it appears on both your phone and your gmail account. If you start typing on the gmail account (or G+) it hijacks the whole session and you phone no longer gets the notifications, but the conversation still shows up on the chat window on the phone. When you are done with the IM session make sure you close the window on gmail (or G+) and send one last message from your phone or tablet to take the session back over, if you don't your phone will not receive future chat notifications. You can also just log out of your gmail/G+ session and it will automatically return everything to your phone/tablet but who ever does that?
4. To figure out how it all worked and tinker with it I use both of my gmail accounts and chat back and forth with them. You can do it from separate browsers or just open an incognito window in Chrome and log into your other gmail account. I would recommend this so you can see all of this stuff in practice.
Good Luck, hope this helps.
bmolloy said:
Google Talk is my main means of communication it seems so I have played with it a lot. Here are my observations.
1. To keep it "up" all the time in the Talk App hit the menu button (three dots now) >settings>uncheck automatic away status. Also make sure your phone has automatic syncing turned on for your gmail account: Setting>Accounts and Sync>ON (for your chat gmail address anyway). Additionally make sure your mobile data is turned on if you are ever off wifi: Settings>More>Mobile networks>Data Enabled (checked to turn on)
Click to expand...
Click to collapse
First of all, thank you for the detailed response, it's the most I've received so far and I thank you for your effort. On that note, I've played with all 3 of these settings before and they've been right for a few weeks now.
bmolloy said:
2. You can have up to 6 devices linked to your talk account at once, after that they just stop working.
3. When you receive a IM it appears on both your phone and your gmail account. If you start typing on the gmail account (or G+) it hijacks the whole session and you phone no longer gets the notifications, but the conversation still shows up on the chat window on the phone. When you are done with the IM session make sure you close the window on gmail (or G+) and send one last message from your phone or tablet to take the session back over, if you don't your phone will not receive future chat notifications. You can also just log out of your gmail/G+ session and it will automatically return everything to your phone/tablet but who ever does that?
Click to expand...
Click to collapse
I have my computer and this phone linked to the talk account, that's it.
And here's where it differs from your experiences I think, with my RAZR, the phone DID in fact keep up to date with whatever conversation happened on my computer. Weird thing with the Nexus is, it just ... completely stops working, and doesn't update when I have a conversation online, that's the weirdest part, because when I use the Phone gchat again, a flood of updates stream in, and that takes a lot of time... and it doesn't even get it all.
Funny story, I had a fight with my gf and she tried to use a piece of gchat conversation on my phone as defense... and she couldn't find it
xupru said:
I have my computer and this phone linked to the talk account, that's it.
Click to expand...
Click to collapse
I'm doing almost the exact same setup with my SGSII. I go back and forth between Talk on the phone, the Talk app on my PC, and super rarely on the Xoom.
For me, when I'm using the phone, the PC app does NOT get updated. It only stores what I do with it. The phone app however gets EVERYTHING. If I'm talking on the PC, when I pick the phone up and check the conversation, its perfectly up to date.
I'm posting here, because I've got the GN ordered, and of course will be using Talk on it alot.
On another note, have you tried an aftermarket app for IM's? Maybe it will work better? After looking around, and reading some reviews I grabbed IMO chat off the market, but I haven't tried it yet....

Mail Syncing issue

Posting this in general, as I'm not asking a question. I'm stating my findings. Though, feel free to chime in with your experiences.
I'm quite frustrated with mail on my One X. It drives me so insane, I want to go back to my Gnex or iPhone because mail works flawlessly on those. I have read others claiming they don't have this issue, but that's bull. I have had the AT&T version and now the International version and this problem is very real.
I have two accounts set up as Exchange accounts: One is my work e-mail, the other is Gmail. I also have Gmail set up through the native app.
Mail will work fine for a while, then just stops coming in. Today, it was my work e-mail account. I went into Accounts and Sync and there was a "!" on Calendar. It seems like when it can't sync one component of the account, nothing else comes in. I could be wrong. Most certainly, mail stops coming into the Mail app from time-to-time. It's like it just goes to sleep.
It will then inexplicably start working for a while, then stop again. It drives me batty. The moral of the story is, I can't rely on my phone for e-mail at this point, which is kind of a fundamental function of a smartphone. It's even more frustrating when I see the mail come in on every other device and my One X just doesn't get it. If I open Mail, it comes in and sometimes it will work normally for a while after that, but then it stops again.
Really hoping HTC fixes this soon, because it's a serious issue. The only thing I haven't tried is using a 3rd party client, but I don't want to do that because then the mail conversations won't be threaded in my contact history. And honestly, I shouldn't have to.
Also, disclaimer, I am NOT set to Smart Sync on any of my accounts. They are all push.
I can confirm that I am having the same experience and its really pi##ing me off!
Occasionally I get a message stuck in the Outbox as well and then it just keeps on resending the mail. 27 times once!
It also really sucks the battery when it plays up like this.
Always seems to happen after low or no connectivity.
Sent from my HTC One X using xda premium
It happens to me with WiFi here at home. It's not just Mail but also other apps that need to sync like Weather. It's not because of the apps but because even though it shows my WiFi is connected, it is actually disconnected.
I went to another house with WiFi the other day. Perhaps they have different settings... Either way it never happened there. NEVER. I received e-mails right away on my Mail Exchange... Right away. My Weather never missed the update schedule.
Btw, have you enabled the security thing with Mail For Exchange? Something to do with the server. I have only enabled it yesterday.
Sent from my HTC One X using Tapatalk 2
Is it because of sync setting?
I have 2 work email account, one set as push and another set to auto sync every 4 hours, both works fine no matter i'm on 3G or wifi. Besides, my Gmail using the native gmail app also works fine. The moment i saw a notification on my desktop then immediately the phone will notify me.
This is a very real issue for me, i was just about to make a thread on it myself. I have 2 email accounts, a hotmail and a gmail, neither refuse to sync. I Cant see new or old messages, sent, deleted etc on either account. It did work at one point but then it stopped again for no apparent reason.
100% battery
doesnt work on network or wifi
everything else syncs fine, inc dropbox and weather.
using default mail client.
set to sync when i open app.
Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2
There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.
ladyhaly said:
Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Well if thats the issue then its poorly designed. I'm seriously considering exchanging for the S3.
Regardless of when it is set to sync, it should sync when i want it to. So if i have manual sync, then when i refresh it i should be able to see new email, correct?
j4n87 said:
There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.
Click to expand...
Click to collapse
Yeah, that's what it seemed like to me: That HTC was defaulting to smartsync, even when it was set to Push, because it'll start working fine for a while, then stop again. This is really my only issue with the phone currently and it's also one of the most critical. It needs to be addressed sooner, rather than later.
This has been happening to me too. It is not new though. It happened on my HTC Sensation. E-mail would gets stuck in the outbox and tells me it has failed when in fact it is sending it over and over and people end up with multiple e-mails from me. It is extremely frustrating. I also get the exclamation mark when trying a manual sync. It ONLY happens over WiFi and it is not all the time. It happens on different WiFi connections, not just mine and it can sometimes be fine for days. The annoying thing is, I do not know I am unable to receive e-mail until I try sending one and it fails. As soon as it fails I know the problem is back and I have to switch WiFi off.
Glad I am not the only one with this issue. I may end up trying a third party mail app if it isn't fixed.
Yes, this is very annoying.
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...
drpayout said:
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...
Click to expand...
Click to collapse
This doesn't work for me. I wish it was that easy.

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