Develop Bugs

Cracked the screen!

Dropped my HTC Touch Pro2 and its cracked the screen!
The actual LCD is fine, and the touch sensitive part still works, but the glass panel that covers the LCD has big cracks running across it.
Anyone know where i can get this repaired? or somewhere that sells the parts so i can do it myself??
Rang HTC and its about 15 pounds for an inspection and 90 quid to replace the LCD (though i don't think it actually needs replacing).

I'm pretty sure I've seen them on ebay already.
Check there.

Have the same problem.
Ordered mine here
Only searching for service manual or just manual to replace it.

thanks for the reply. does the 'touch screen digitizer' have a hard plastic/glass back to it that covers the lcd?
Just trying to make sure its the right thing.
I phoned a few repair places up and basically everyone seems to end up sending it to HTC anyway, so that sounds like the only other option. Since 90% of the cost is labour rather than parts, i think i'll try and sort it myself first

Found these dismantling instructions, in russian so had to translate
http://www.translate.google.com/tra...a/htc_touch_pro2/&sl=ru&tl=en&history_state0=

anyone used Phone Hospital?
http://www.phonehospital.com/main.html
they quoted 40 quid which seems reasonable it saves me ages dismantling the phone. can't find too much info on them though

Shame to hear that...
It´s always good to use a protective case

Sorry about the loss. But it has to be said...
This thread is worthless without pics!

well, i'm going to give that phone hospital a go. i've attached a pic. will update in case anyone else drops their phone! It was actually in a case, but i'd taken it out to reply to a txt.
Is their a case that can protect the screen whilst still allowing the phone to be fully useable?

Someone already replaced his screen manualy?

You can get a replacement digitizer for your touch pro on Ebay.
Unfortunately there is none available for the T-Mobile US version yet.

ribena1234 said:
well, i'm going to give that phone hospital a go. i've attached a pic. will update in case anyone else drops their phone! It was actually in a case, but i'd taken it out to reply to a txt.
Is their a case that can protect the screen whilst still allowing the phone to be fully useable?
Click to expand...
Click to collapse
Man, that pic is like watching a dude get kicked in the nuts.. Ouch.

Is it really glass? How does that work with a resistive screen?

jdwrrzmm said:
Is it really glass? How does that work with a resistive screen?
Click to expand...
Click to collapse
The LCD and the touch sensitive portions are just different layers. A capacitive screen just typically has a specially coated glass layer, where a resistive screen has multiple layers to get input.
http://en.wikipedia.org/wiki/Indium_tin_oxide

ATLDON said:
You can get a replacement digitizer for your touch pro on Ebay.
QUOTE]
Yes, already bought the digitizer on Ebay.
Now I am looking for a gooed manual to replace it.
Here some photos of mine screen
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So if someone already replace his screen / digitizer please let me know....
Click to expand...
Click to collapse

got mine back from PhoneHospital and it looks fine. However, the screen isn't aligned, and the "align screen" option in the settings just goes round in a never ending loop! Waiting to see what they say...
beginning to think the best option is just to send to HTC, soak up the cost, then stick the freakin thing on ebay because its just too fragile!

ribena1234 said:
got mine back from PhoneHospital and it looks fine. However, the screen isn't aligned, and the "align screen" option in the settings just goes round in a never ending loop! Waiting to see what they say...
beginning to think the best option is just to send to HTC, soak up the cost, then stick the freakin thing on ebay because its just too fragile!
Click to expand...
Click to collapse
Hey Ribena,
Sorry to hear about your troubles.
My doorman's young son hit his fathers PDA with a hammer. I said I would help him sort out the problem - I would be grateful if you could let me know what PhoneHospital have to say about your screen alignment issue.
Rgs,
J

its being looked at now.
after browsing the web, i get the impression a screen alignment failure is usually due to a hardware rather than software fault, so at a complete guess i'd say its the new digitizer has not been installed properly.

finally got the phone back. difficult to see how phonehospital could have been worse.
Taken 3 months, and they've finally sent it back after constant pestering by me. They said it was now working so no refund was due. Unfrotauntely, it isn't working, the screen is still misaligned and the align screen option just loops over and over.
grrr.
I think the best option is to send it to HTC, which is what i'll be doing. Might cost more but
a. it'll get fixed.
b. it hopefully won't take 3 months!

That sucks. If it took 3mons and they still didn't fix the issue id say a refund is in order. Before I sent it in to htc I'd probably try my luck at it first.

Help! Bubbles under screen?

Hey guys.
Today I noticed I have these 4 really tiny bubbles under my screen on the bottom. I thought it was the screen protector, but I took it off and they are still there! They look like 4 miniscule dots. I can't really take a pic with my crappy phone camera but I'll try with a good camera.
Should I file a warranty claim with samsung? I think my retailer return period is up. It has been over a month since I bought it.

C2Q said:
Hey guys.
Today I noticed I have these 4 really tiny bubbles under my screen on the bottom. I thought it was the screen protector, but I took it off and they are still there! They look like 4 miniscule dots. I can't really take a pic with my crappy phone camera but I'll try with a good camera.
Should I file a warranty claim with samsung? I think my retailer return period is up. It has been over a month since I bought it.
Click to expand...
Click to collapse
I also have a line of bubbles at the edge of my screen that spans from the menu button to the back button. I'll be contacting Samsung after the holidays to request a replacement.

Systers1 said:
I also have a line of bubbles at the edge of my screen that spans from the menu button to the back button. I'll be contacting Samsung after the holidays to request a replacement.
Click to expand...
Click to collapse
Oh wow. That's exactly where mine is, but not as far reaching. Right above the back button to middle of the home button. I'm gonna try returning it tomorrow to the retailer, otherwise RMA with Samsung.

I exchanged mine twice where i got it because of this. The one i have now is good and j hope it stays that way.
I think they are dead pixels
Sent from my SAMSUNG-SM-N900A using Tapatalk

Mayonesa said:
I exchanged mine twice where i got it because of this. The one i have now is good and j hope it stays that way.
I think they are dead pixels
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Hm, pretty sure these aren't dead pixels on mine though because I can see it clearly when the screen is off. When the screen is on, there is a little bit of distortion where they are. Pretty sure its small air bubbles or dust under the screen. Don't even know how that happened.

The bubbles nay be encapsuled in the glass of the touchscreen or lcd, or the note has a gapless screen, touchscreen glued on the tft, with bubbles in the glue. Definitely a warranty case.

I noticed the same bubbles. It doesnt bother me and I need my tablet for studying so I cant wait for a replacement. I might return it of we get a knpx 0x0 root once the holidays start.
Sent from my GT-P6800 using XDA Premium HD app

Found the same near Back button. Warranty bit 1 =(

Could also be reflections of the backlight leds, visible probably on any Note under certain circumstances(viewing angle etc.) Check whether they are still there when the Note is off.

lecorbusier said:
Could also be reflections of the backlight leds, visible probably on any Note under certain circumstances(viewing angle etc.) Check whether they are still there when the Note is off.
Click to expand...
Click to collapse
Yep, they were there when the screen is off. Oh well, returned it now and just gotta buy another one from somewhere.

C2Q said:
Yep, they were there when the screen is off. Oh well, returned it now and just gotta buy another one from somewhere.
Click to expand...
Click to collapse
Hi Guys,
Anybody with tripped KNOX got any replacements or refunds? As it is a hardware problem, KNOX shouldn't be a problem. Hopefully Sammy has the same point of view...
Balázs

Solyomszem said:
Hi Guys,
Anybody with tripped KNOX got any replacements or refunds? As it is a hardware problem, KNOX shouldn't be a problem. Hopefully Sammy has the same point of view...
Balázs
Click to expand...
Click to collapse
Samsung cannot deny you warranty on a problem like this if you tripped the KNOX fuse. Refund from a retailer? Depends if they check, which I doubt

I went on a trip last week and they started showing up for me as well spanning from above the home button to beyond the back button. I was gonna sent it back as soon as I got back in Belgium, but now that I see this thread it has got me worried. I don't want to be replacing the tablet every half year if this is a recurring/common problem. Might just sell it when I get the replacement.
Samsung is just giving me more and more reasons to stay away from their products...
Honestly I'm very dissapointed with this tablet so far. Don't get me wrong, for those who want to use it as is you're probably very happy with it, but I personally customise the **** out of my devices and experiment a lot. My S1, Note1, Oppo Find5 have seen a ****load of roms and were fun to play with. I've always liked samsung because they usually have the best spects out there. But lately they have become expensive and hostile towards the community.
I've been talking to the wacom guys last week, and been asking them about their tech in the samsung note line. The reason you don't have configurable settings for your pen and stuff like that (offset, sensitivity, etc) is because samsung won't allow them to have a custom app in there. The stuff get licenced out and from there on samsung has full control.
At this point I'm actually considering just getting a 1+ One and a Microsoft Surface Pro 3, maybe have some Android dual boot action going on...
/RANT

Is there any way to remove this bubble under the glass myself?
I may have problem with warraty, also don't want to send the tablet back :/

Hi Guys,
I do not know the technical details behind these bubbly issues but - beeing an engineer, I am a lasy dude - after some days my bubbles have just disappeared.
Cheers
Sent with Tapatalk from SM-P600

This sucks
I have now sent my tablet in twice for this issue. Repair is normally fast but it sucks being without my tablet. I'm hoping they will actually replace it this time around.

Same problem with my tab pro 8.4, it started off as one but keeps spreading (it is much worse now then in this picture I took a week ago), I also thought it was screen protector but I removed it and they are still present, I handled this tablet with extreme care so this is bs, will try to return it, I really don't want to RMA it..
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I bought mine off amazon in July 2014 so its been about 3 months, It has always been used with the Official Samsung Book case, and the military shield screen protector from armorsuit.
This tablet never had any issues at all so I am furious a great tablet is going to waste over a defect like this (what did they use cheap glue?), and once samsung repair service mucks with it I doubt it will ever be right again....in my opinion all these tablet lines should be recalled as these cases all seem related bubbles start above the home button, clearly a trend here.

My P605 has this issue as well since three months ago. Annoying.

What color was every ones tab that this happened to, I can't help but notice all the black ones are no longer being sold by amazon or newegg ..etc, I asked samsung if they were already discontinued but they said its still a new tablet, But I don't get why they are out of stock everywhere?
maybe the black bezel ones have some glue defect or lcd defect

Could you tell whether these are bubbles of air in a fluid film, or lil' drops of liquid surrounded by air?
Under the colored rim of the screen there should be some foam tape, and I wonder whether the gap between touchscreen and tft is filled with something to improve contrast and clarity and to keep out moistness(will produce rainbow effects in narrow gaps, or both are directly glued together over the whole space.
Either way, the bubbles should come from pressure on the touchscreen while hitting the hardware buttons. Will squeeze out glue from the foam tape, or whatever they use, or pump air from the out- to the inside.

[Q] Screen Replacement

Just got this phone 3 days ago, cat jumped up on the desk I had my phone on, directly onto the phone, and then jumped down, causing the phone to drop onto the carpet. The screen is cracked/shattered. Does anyone yet know how to replace the screen/where I can buy a replacement?
I am in the USA, so nobody around here will service it until at least May 18th when it is released in here...
Please help...I'm devastated....

that's unlucky
I'm going to receive this phone very soon, what you report isn't really good news,
isn't this phone supposed to be gorilla glass 3? and as a matter of fact resist a simple drop on carpet? very surprising....

mutonic said:
that's unlucky
I'm going to receive this phone very soon, what you report isn't really good news,
isn't this phone supposed to be gorilla glass 3? and as a matter of fact resist a simple drop on carpet? very surprising....
Click to expand...
Click to collapse
I don't have this phone right now but i have seen many asus users complaining about the screen...Their are many complaints regarding broken screen and Asus's fragile screen regardless of having gorilla glass 3

The shattered is around the very edge. I'm not quite sure if the shatter is due to the cat jumping on it and possibly a claw going into the screen, or if it was a result of the fall. Not sure. But yeah, supposedly GG3, but I'm not quite sure...
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have you tried ebay for screen replacement?
this is what i did with a previous phone I broke, unfortunately the replacement screen had a defect,
but with a maintenance/disassembly guide, this is probably what i would try..
mhp1995 said:
I don't have this phone right now but i have seen many asus users complaining about the screen...Their are many complaints regarding broken screen and Asus's fragile screen regardless of having gorilla glass 3
Click to expand...
Click to collapse
bad news, for me it starts to make a lot of inconvenients for this phone:
fragile screen (?)
very big size (almost phablet)
poor camera quality (software issue?)
I'm also quite surprised there isn't more interest from dev given its X86 CPU, because this was one of the main reason I got it first (non-ARM device and possibilities for other OS's (FirefoxOS, UbuntuTouch)),
now I realise the only thing that could make me keeping it is dual sim...

thehritzinator said:
The shattered is around the very edge. I'm not quite sure if the shatter is due to the cat jumping on it and possibly a claw going into the screen, or if it was a result of the fall. Not sure. But yeah, supposedly GG3, but I'm not quite sure...
Click to expand...
Click to collapse
Most likely it is the fall. Regardless of having GG3 they still easily shatter by falling. Watch videos of dropping Samsung S1 to S6.. S6 did shattered even having GG4 equipped. I feel sorry on what happened on your new phone.. Im hoping you can get this serviced right away for replacement.

Wow, that's unlucky!
I dropped mine for the first time this weekend, onto a tiled patio floor from about waist height and it didn't break. I do have a cheap silicon cover on it though so that has probably paid for itself ten times over already.

Did you get the screen fixed? I dropped mine a couple of days back and the screen just shattered into pieces.:crying: I can still operate the touch screen, so I hope the digitizer and the LCD are still fine. I'm trying to figure out a way to get it fixed. I guess sending it to Asus Service center is the only option right now. I was wondering how much they will charge me for that. I'm in the US btw.

I have dropped mine 4 times , no damage so far. I have Asus' bumper case on it though .
Sent from my ASUS_Z00AD using Tapatalk

mutonic said:
have you tried ebay for screen replacement?
this is what i did with a previous phone I broke, unfortunately the replacement screen had a defect,
but with a maintenance/disassembly guide, this is probably what i would try..
bad news, for me it starts to make a lot of inconvenients for this phone:
fragile screen (?)
very big size (almost phablet)
poor camera quality (software issue?)
I'm also quite s.
Click to expand...
Click to collapse
The big size isn't a problem.Ergonomics is well,it stays well in hands.I wear quite skinny jeans and i can put it in pockets easily.Instead the fragile screen and the camera quality are very big problems :/

Even gorilla glass can crack from small height falls if the angle is right (or should i say wrong)..

Zenfone 2 does not have a magnesium alloy mid housing / mid frame like nexus 5 , lg g3 etc. The only "metal" thing inside is the LCD pannel cover, everything else is just cheap plastic. And we all know that plastic bends and glass shatters.

Gorilla glass 3 is strengthened and scratch-resistant, but it is by no means shatter-proof. If you drop a phone and you are unlucky with the angle of impact as it hits the ground then it will probably crack the glass. Bigger screens increase the likelihood of shattering. Gorilla glass 4 is supposed to give more shatter protection, but drop tests seem to suggest it still is not that effective.

Hi, I know this is kind of an old thread, but I don't want to make a new thread to ask a simple question about your phone. After you cracked it, was the touchscreen still responding or did it have problems like the OnePlus One and the LG G3 where the screen stopped responding? I'm considering getting this phone but I would rather know first.

smartgid said:
Hi, I know this is kind of an old thread, but I don't want to make a new thread to ask a simple question about your phone. After you cracked it, was the touchscreen still responding or did it have problems like the OnePlus One and the LG G3 where the screen stopped responding? I'm considering getting this phone but I would rather know first.
Click to expand...
Click to collapse
Hi smartgid, i have shattered my screen too, have spare one standing, but for now my phone works great. No problems with responsiveness.
Pics below:

My daughter shattered her screen (zenfone 5 though, not 2) and it still responds as normal.

Bumper case advice to keep phone's screen attached

http://imgur.com/a/fe2JV
My phone has a screen problem which you can see in the image. The screen is not attached to body. When I push that side of screen with my hand it goes normal, so I think it is a adhesive problem. I need screen to stay steady because back button is hard to press in this condition.
So is there any bumper case which can hold screen attached to body so I can use it without any problem?

If nothing else, this case should hold your phone together. Other cases may work too, though it is difficult to tell if the small lip they have over the screen would be enough.

sevindi said:
http://imgur.com/a/fe2JV
My phone has a screen problem which you can see in the image. The screen is not attached to body. When I push that side of screen with my hand it goes normal, so I think it is a adhesive problem. I need screen to stay steady because back button is hard to press in this condition.
So is there any bumper case which can hold screen attached to body so I can use it without any problem?
Click to expand...
Click to collapse
have you tried superglue lol

@MehStrongBadMeh
Thanks! I will look intothat case.
@parrotgeek1
I dont really want to open phone. Is there any way to use superglue without removing the screen?

Put the glue on the end of a toothpick then run it along the inside edges of the screen and phone @sevindi

sevindi said:
http://imgur.com/a/fe2JV
My phone has a screen problem which you can see in the image. The screen is not attached to body. When I push that side of screen with my hand it goes normal, so I think it is a adhesive problem. I need screen to stay steady because back button is hard to press in this condition.
So is there any bumper case which can hold screen attached to body so I can use it without any problem?
Click to expand...
Click to collapse
Dang brother, that looks bad. Very sorry to see this. Can I ask is this the result of dropping the device or this happened on its own? It doesn't look like it has any damage to it, have you tried contacting hTC?
As for cases, I prefer the thinner ones.
The Spigen Thin Fit has treated me very well on my hTC M9, and then now on my hTC 10. They do a good job I think with providing a nice thin product that actually does prevent small dings and what not (my 10 is still brand new looking and has been in this case with no screen protector since release day, but everyone's use is different). Color choice I wish they had black but the gunmetal looks great.

If I may recommend this:
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Send it in with UhOh protection, get a new one

That's pretty bad.. Why haven't you RMA'd your device or at the very least contacted HTC?
As far as I can see from that picture, no clear signs of a drop either so...it should be a clear case of manufacturing defect.

Try tech 21, it has a lip around the phone. Good case too

I have seen a video about "disassembling?" on youtube. They just warmed the display up with some device, in order to reattach it. Maybe you want to have a look at such video to get an idea.
+1 for RMA before it gets wrecked fully.
Especially since i think it has some very nice degree of water resistance and dust resistance, when put together properly. You should let a professional take care of, to get the best result.

revealed said:
I have seen a video about "disassembling?" on youtube. They just warmed the display up with some device, in order to reattach it. Maybe you want to have a look at such video to get an idea.
+1 for RMA before it gets wrecked fully.
Especially since i think it has some very nice degree of water resistance and dust resistance, when put together properly. You should let a professional take care of, to get the best result.
Click to expand...
Click to collapse
That'll be a heat gun mate, it'll also ruin most the glue sticking it down.. Probably not a good idea to do this yourself, if someone else has changed the screen out then RMA might not be allowed. If it's just gone this way by itself then Yea RMA for sure.

dladz said:
.... Probably not a good idea to do this yourself, ...
Click to expand...
Click to collapse
True words from this angle
I would not hesitate to send it in. I would rather send it to HTC instantly. Probably i would not even ask a forum about such

revealed said:
True words from this angle
I would not hesitate to send it in. I would rather send it to HTC instantly. Probably i would not even ask a forum about such
Click to expand...
Click to collapse
Thought you called me an angel for a moment there
Definitely send it in mate, if this has happened on it's own it's obviously a terrible defect, more than likely the battery has swollen, or the glue has come away or the phone has bent, or a combination of either.
Either way, not your fault and not a good sign, bearing in mind that this lump is a £600 phone! Not cheap and certainly not something i'd go dabbling with unless it was a last resort.
I stripped down a One X to do a replacement screen swap, ended up snapping a flex, and i'm a careful guy
So if you ask me send it back.

dladz said:
Thought you called me an angel for a moment there
Click to expand...
Click to collapse
Oh sorry, this is lack of english skill. I thought in my mother language while translating. I was already told to better stop this. Anyhow, intentionally i wanted to agree on your point of view.
Yeah, better do not void the warranty by manually trying to repair it.

revealed said:
Oh sorry, this is lack of english skill. I thought in my mother language while translating. I was already told to better stop this. Anyhow, intentionally i wanted to agree on your point of view.
Yeah, better do not void the warranty by manually trying to repair it.
Click to expand...
Click to collapse
No you did write the correct word, it was just on first sight i THOUGHT you said something.
Lol it's cool, nevermind.

Phone back from repair - not happy

Hey all,
I've sent my phone to HTC to repair an issue with the screen not recognising touch inputs in the upper part of the screen.
I received my phone yesterday - and the issue got fixed.
However, I noticed that the left side of the screen is not sticking properly to the phone. I can stick my fingernail under the screen, and when I press on it, I can hear the adhesive trying to stick, but the screen just bounces back off. There's a bit of light bleeding out the side as well.
I tried heating up the side with a hair dryer, and then press on it with a heavy object for about an hr - it was fine for a while, but peeled off again.
Here is a pic of this
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I talked to HTC Support again, and I got a repair ticket opened - so I can send it back for another repair - but this means another week (at least) with no phone and I don't really want that.
My question is, is there a way for me to fix this on my own? I Googled for ideas, but not sure how to proceed. I noticed mentions about 3m double sided sticky tape, but afaik that invovles taking the whole screen off and re-applying the tape - don't want that.
I saw this UV glue (LOCA), but I noticed it's being used on the actually screen, not the sides. Will a few drops of this glue in the side of the phone be able to hold it down? Will I void the warranty if I do this?
Thanks in advance.

You will need double sided adhsevive and not loca but in order to apply it properly the screen must come off. I suggest sending it back again and let them take the responsibility.
Στάλθηκε από το HTC 10 μου χρησιμοποιώντας Tapatalk

I wouldn't even attempt to repair that. You could probably do it with epoxy or double-sided tape but it's just so intricate. You never know HTC might send you a new phone.

b0gd4n said:
Hey all,
I've sent my phone to HTC to repair an issue with the screen not recognising touch inputs in the upper part of the screen.
I received my phone yesterday - and the issue got fixed.
However, I noticed that the left side of the screen is not sticking properly to the phone. I can stick my fingernail under the screen, and when I press on it, I can hear the adhesive trying to stick, but the screen just bounces back off. There's a bit of light bleeding out the side as well.
I tried heating up the side with a hair dryer, and then press on it with a heavy object for about an hr - it was fine for a while, but peeled off again.
Here is a pic of this View attachment 4018870
I talked to HTC Support again, and I got a repair ticket opened - so I can send it back for another repair - but this means another week (at least) with no phone and I don't really want that.
My question is, is there a way for me to fix this on my own? I Googled for ideas, but not sure how to proceed. I noticed mentions about 3m double sided sticky tape, but afaik that invovles taking the whole screen off and re-applying the tape - don't want that.
I saw this UV glue (LOCA), but I noticed it's being used on the actually screen, not the sides. Will a few drops of this glue in the side of the phone be able to hold it down? Will I void the warranty if I do this?
Thanks in advance.
Click to expand...
Click to collapse
Never do it yourself - it is the job of HTC to fix your phone. I only repair my phone if there is no warranty left.

A great reason to send it back again, and this time demand a new device. There is no reason for service centers to behave like this, it's highly unprofessional and even the job itself is not done.

Just a quick update on the matter.
So, I decided to send it back and asked for a replacement - the HTC support guy told me he requested a replacement.
Got the phone back this week, aaaaaand it was the same phone (got a skin on it so I know for sure). That was not the problem, really, as long as the issue was solved. At first, I thought it was, but after using the phone for a bit, I noticed that now both sides of the screen are protruding. As soon as the device get a bit worm, I can see light coming out from the sides, and I can stick my fingernail underneath both sides now and lift the screen a bit.
I talked to HTC again, and they told me to send it back again and that they escalated the replacement request and bla bla...
I also attached a transcript of the conversation with them as well as a letter explaining the issue and demanding a replacement...not sure what effect these woul d have.
I feel that the repair centre never checks tickets details or things like that...I hope I'll get a proper result now.

b0gd4n said:
Just a quick update on the matter.
So, I decided to send it back and asked for a replacement - the HTC support guy told me he requested a replacement.
Got the phone back this week, aaaaaand it was the same phone (got a skin on it so I know for sure). That was not the problem, really, as long as the issue was solved. At first, I thought it was, but after using the phone for a bit, I noticed that now both sides of the screen are protruding. As soon as the device get a bit worm, I can see light coming out from the sides, and I can stick my fingernail underneath both sides now and lift the screen a bit.
I talked to HTC again, and they told me to send it back again and that they escalated the replacement request and bla bla...
I also attached a transcript of the conversation with them as well as a letter explaining the issue and demanding a replacement...not sure what effect these woul d have.
I feel that the repair centre never checks tickets details or things like that...I hope I'll get a proper result now.
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Out of curiosity, where are you located? I sent mine to the Texas repair center for a screen issue and the repair was extremely quick and the new screen seems flawless and even better than before.

i may be wrong here as ive had this issue as well as others with htc on previous model phones , they attempt repair x3 times if unsuccessful they then replace with new device.

Shambolic customer service. No doubt you'll get it sorted eventually but this sort of negligence does HTC no favours at all. I'm in London too and maybe they're not as well set up to deal with this stuff here as they are in the states.

Tarima said:
Out of curiosity, where are you located? I sent mine to the Texas repair center for a screen issue and the repair was extremely quick and the new screen seems flawless and even better than before.
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Click to collapse
mellybelly_ said:
Shambolic customer service. No doubt you'll get it sorted eventually but this sort of negligence does HTC no favours at all. I'm in London too and maybe they're not as well set up to deal with this stuff here as they are in the states.
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yea - London here. They use Regenersis here, based in Huntingdon. Not impressed with them.
The phone arrived there yesterday. I will prob get an update sometime next week and, hopefully, get a replacement.
Will post an update once I get something.

oh well....here we are....2 months later....I finally got a replacement phone.
Took a long time, but I finally got the phone back.

Oh no, not what i want to hear. they have my phone at the moment to "fix" the 4g issues, that is basically crap software update so quite what htey are going to do who knows. but they said to send it in reguardless..