Develop Bugs

Emails in contacts don't show up

Hey guys,
I was wondering if anyone else is having problems with emails for contacts showing up. What I mean is if you go into a contact and then slide across to emails, it should show all the emails from that specific contact.
This has always worked for me if something was in my inbox, but that makes it nearly useless unless you keep everything in your inbox without deleting it. I use GMail, so I set pocket outlook to also sync 60 days worth of the "All Mail" folder, the spot where all of your email goes after you archive it.
The problem is that while the emails show up under contacts if they are in the inbox, they DON'T show up if they are in the "All Mail" folder. I tried restarting my phone and also waiting in the email tab overnight just in case it took it really long to filter through the emails, but no-go
Does anyone know what to do? This would be a really nice feature if it worked!

New question: has ANYONE here actually gotten that to work?

Help understanding phonebook!

First of all, hopefully people will forgive me for not putting this with the other person's issues with the phone book as mine are slilghtly different.
Basically, I'm not understanding what is going on in my phonebook. Previously I was thinking that my Desire was syncing with All Contacts. But that's not what it's doing. Well, at least not only what it's doing. These are some of the issues that I'm having and I can't explain.
When I tap People - Menu - View, is shows "Google (781)" with "show auto GMail contacts" unchecked. However I have 339 entries in my GMail account for My Contacts and 653 All Contacts. I don't understand the difference.
When I have an unknown number contact me, and I add them to a known contact, "Jo Bloggs" say, when typing in "j - o - ..." I can have up to 3 entried pop up of Jo Bloggs. But then when I go to my People's list, I only see one entry. And in my All Contacts list, I only have one entry.
When I go to add an unknown contact to a known contact, in the list that pops up of (I'm assuming) all my contacts, there are contacts there that I do not see in my People list. I have unchecked "show auto GMail contact" so what is happening?
Can anyone PLEASE explain some of this. I'm trying to clear up my phone book and remove these duplicates and dead weight that I can't always see. It's obviously not simply a problem of syncing All Contacts when you don't want to.
Has anyone noticed any strange behaviour in their People's list???

I also find the phone book confusing along with the texting
I don't know if it is just me not use to smart phones
my last phone was the Sony Ericsson C 902

Did you sync with face book too? As that will added any contacts from their that have phone numbers.

I do not use anything like facebook
so no i did not

Nope. Haven't synced any social networking site at all.
I like to try and get one set sorted at a time. I have another account synced up for the calendar (not contacts). However they share exactly the same contacts so that wouldn't account for the mess of some contacts having no links, some having up to 3 that aren't duplicates. Not that I can find where these contacts came from anyway!

Why dont you copy the numbers you have from your old phone to the SIM card, .. and then import those contacts from SIM card to the Desire (if thats possible). try this before syncing with Gmail and see how it works

sorry to hijack thread but when you have an incoming call and you have a photo attached is it quite blurry or clear?

My sim card, and I think the sim cards of many other people, does not support multiple entries under one name. Nor does it support the amount of contacts I have in my GMail. Actually, I don't even think it supports the amount of information that can be held in phone storage/online accounts (stuff like addresses, birthdays etc)

Cleargrey said:
My sim card, and I think the sim cards of many other people, does not support multiple entries under one name. Nor does it support the amount of contacts I have in my GMail. Actually, I don't even think it supports the amount of information that can be held in phone storage/online accounts (stuff like addresses, birthdays etc)
Click to expand...
Click to collapse
yeah i know, it has very limited functionality, .. but if you got a correct name and phone number in your phone book, than you can sync the rest from Gmail if am not mistaken, this might help in having multiple accounts and such

now this is odd. I'm finding that every test contact I put in the phone, is not getting updated online. More than that, when it syncs, it deletes the contact.
I just tried:
1a Testgeneralgoogle
1a Test
and a third one I can't remember.
They just seemed to replace the former, then get deleted altogether.
But when I added "1a Testonline" to my online account, it appears on my phone.
Am I really the only person who is having this behaviour on their phone??? Is it simply a setting I'm missing?
Can someone try to add a test contact on their phone and see if their GMail contacts are updated properly, please.
(P.S. I should mention that I updated the number of a contact from my Desire, which showed up online. Then I updated their birthday at a separate time which didn't show up online and was reset to the incorrect date I had online.)

I'm getting my phone next week and I have a couple of questions about the phonebook too:
1/ I listed all my current contacts in GMail. So when I enter my GMail address on the phone, will it add them right away?
2/ If I enter my Facebook details and want to browse Facebook pics through the photos app, is it also gonna import my FB contacts? (I don't want it to)
Thanks!

@Ghisy. 1. Yes. 2. Haven't tried it.
I'm getting somewhere with finding out about the syncing issues I'm having. At least a little step. I've just found out that if I create a contact on the phone, and put in a birthdate, it won't appear in my online contacts when the phone syncs and it will get deleted when the phone does update. If there is no birthday, it syncs fine.
Kinda.
I'm finding that businesses are 50:50 when it comes to syncing. Some businesses are even not in my onine account anywhere and yet they're on my phone. And I have no idea where they came from but they are businesses that I have stored their details in the past.
This is almost seeming like a GMail issue as the phone can't make up contacts that I coincidently have used before.
Again, people are welcome to try at least to change a birthday or sync a new contact with a birthday and share what happens. I'd like to go to HTC saying the sync is not working fully, and it's happening to more than just me. If it's true of course.

I also seem to have some trouble wrapping my head around the phonebook (it shouldn't be that difficult should it?) After having read around on the forums I went to my google account and spent a while typing in my contacts which have synced fine as far as I can see.
I've set it under People to show only gmail contacts (and not sim)...but when I hit the "Phone" on the homepage it still shows my sim contacts...any way in changing this to show only gmail contacts? I'm a bit OCD-ish when it comes to this stuff. I like everything nice and neat

From what I've seen on my own, when you go into People - Menu - View, you can select which set of contacts to view. On mine at least, this config works for when tapping Phone and I don't see the other contacts.
Another aparent issue, I've just realised that I don't think there is a way to copy a phone contact to the synced (in my case Google) account. And on top of that, contacts that are sent via vcard, are sent to the phone. You don't seem to get an option.
But as always, I'm still trying to learn so I'm up for someone telling me I'm wrong.

anyone got an idea how to get rid of all the facebook contact/numbers that come up using phone function ? cuz i dont have in my contacts most of the people i have on facebook so its slightly annoying having to scroll through all of them

Cleargrey said:
From what I've seen on my own, when you go into People - Menu - View, you can select which set of contacts to view. On mine at least, this config works for when tapping Phone and I don't see the other contacts.
Another aparent issue, I've just realised that I don't think there is a way to copy a phone contact to the synced (in my case Google) account. And on top of that, contacts that are sent via vcard, are sent to the phone. You don't seem to get an option.
But as always, I'm still trying to learn so I'm up for someone telling me I'm wrong.
Click to expand...
Click to collapse
Yeah I've changed my "People" view to show only google contacts. Just weird that when I go to "Phone" all my sim contacts still show as well as the google ones. I want to keep my contacts on my sim...just want to hide them from view. Hmm more investigating required...

When you ad a new contact, you have to select "contact type" -> "Google" instead of "Phone", if you want the contact to be synchronized with you google contacts.

Argh! This is really annoying me now though -
I've updated my google account with all my contacts from my sim.
The on the phone have gone to People --> Menu --> View --> Google contacts
And that lets me just see my Google contacts in people view (great)
BUT when I hit "Phone" it shows both sim AND google contacts - is there an extra setting that I'm unaware of in the "Phone" section of the phone?
All my previous phones had an option to show only sim or only phone contacts but just can't find it on the Desire...I want to try and avoid deleting the contacts off my sim as I'd like to have a back up.
The only way I can see myself out of this is by exporting onto the memory card and then manually deleting all my sim contacts...which seems a bit of a long way round it. Does anyone else have any other suggestions? Or indeed does anyone else have this same problem?
If it helps, I bought this from CPW PAYG and using my o2 simplicity sim in it.
Thanks!

Do yourself a favour,
Log into google on your pc, and go to contacts, and put ALL your contacts in there.
Then delete them off the phones sim.
It may sound long winded, but once you get the hang off everything being in the cloud, the phone works very well.
All my contacts now have pictures, birthdays, email address's etc on google.com.
And they all automatically appear in my phone, my calender syncs, all my contacts birthdays appear on my phones calender etc,
Fon22

Fon22 said:
Do yourself a favour,
Log into google on your pc, and go to contacts, and put ALL your contacts in there.
Then delete them off the phones sim.
It may sound long winded, but once you get the hang off everything being in the cloud, the phone works very well.
All my contacts now have pictures, birthdays, email address's etc on google.com.
And they all automatically appear in my phone, my calender syncs, all my contacts birthdays appear on my phones calender etc,
Fon22
Click to expand...
Click to collapse
Yep I should just do that - just wanted to see if there were any other options before . I'm guessing that it works both ways - when i add contacts on my phone it'll sync with my google account and add them on there as well right?

HTC Desire - Issue with contacts

I recently took delivery of my new HTC desire and am well pleased. However, yesterday I noticed something strange which has annoyed me a little
I generally store all my contacts on the exchange server. I synced the desire with the exchange server and it did download all mail, contacts and calendar. I noticed I could set the conacts widget to display contacts within a certain group, so I created a group called Favorites and edited frequent contacts so they appear in that group. I did this in outlook. Also around the same time, the desire linked them up with facebook and got the photos etc. So far, pretty cool
Now the annoying bit, checking my contacts in outlook again, I was horrified to see the entire Favorites group missing I checked my phone and the contacts were there. It is not in my google contact list. I can imagine that it has linked it to facebook or something. My question is how do I know the source for the contact now? I know I added a new contact yesterday and there was an option to specify if the contact should belong to my exchange account or the gmail one and as usual I always add it to my exchange account. Now when I view the new contact in outlook, it has a cateory of 'HTC Favorite' instead of just Favorite, even though the category in the desire says 'Favorite'
Sorry if this is a confusing post, but it has confused the crap out of me. I love the desire but if it is going to move my contacts about it will annoy the living daylights out of me

Anyone has any clues regarding this?
I installed the HTC synch manager, thinking that it would resynch the missing contacts back to my outlook. But to my horror, it has duplicated all the outlook contacts back to the phone. So now I have 2 of each contact. And the required contacts are still missing
I can't delete them all and resynch because I have missing contacts in my outlook and not even sure if it will delete the contacts from the exchange server
Why can't they make it just work, this used to work great with windows mobile, never faced any issues. Anyone know how I can get the source for the contact? and possibly how I can get it back to the exchange server?
Help, please

[Q] I have a situation regarding multiple contacts under same name/phone number

I'm not sure how this could've happened, but here's the deal:
Under the majority of my contacts, there are SEVERAL profiles merged together. These profiles all have the EXACT same information. This makes texting almost like a scavenger hunt.
For example: I want to text "andrew", so I type in "andrew" in the To: field, and a popup comes up with:
Andrew 555-555-5555
Andrew 555-555-5555
Andrew 555-555-5555
Andrew 555-555-5555
Andrew 555-555-5555
etc etc
Andrew A 777-777-7777
Andrew A 777-777-7777
Andrew A 777-777-7777
etc.
Andrew B 888-888-8888
Andrew B 888-888-8888
Andrew B 888-888-8888
etc.
I've tried deleting all contacts but as soon as it syncs with google, the problem re-arises. I've looked through my google contacts (through gmail) but there's no repeats! So really, i have no idea what the issue is, but would love to resolve it asap.
Thanks in advance.
EDIT: I should note that I "deleted" all contacts by going to settings -> applications -> manage -> all -> and clearing data from contacts and contacts storage

Do you also synch with your PC? Have you had to replace your phone recently? I had this happen when I did my first sync to the PC after getting a new phone. I had to remove all the duplicates on the PC to stop it from duplicating on the phone.
My other thought is it may be your friends from Facebook. Do you have Facebook set up on your phone? If they have phone numbers in their Facebook profile the phone will add them.
Finally, if neither of these apply I would do into each duplicate contact and find out where the phone says it is coming from. For example, if the contact info was synced from your Gmail account it will say Gmail under the name. If it was manually entered into the phone and/or synched from your PC it will say Phone under the name. If it was pushed to the phone from an Exchange mail account it will say Exchange under it. Maybe tracking down where the duplicates are coming from will help you get it resolved.

I had the same issue so I went to menu>accounts & sync and made sure I only had one profile syncing contacts. After that I went through and deleted all contacts. Then go to gmail(if you created a gmail account for your phone) and pull up the contacts section. Go through and delete/merge your contacts. Then go back to menu>accounts and sync, and sync your gmail contacts after the modification.

mdixon4az said:
Do you also synch with your PC? Have you had to replace your phone recently? I had this happen when I did my first sync to the PC after getting a new phone. I had to remove all the duplicates on the PC to stop it from duplicating on the phone.
My other thought is it may be your friends from Facebook. Do you have Facebook set up on your phone? If they have phone numbers in their Facebook profile the phone will add them.
Finally, if neither of these apply I would do into each duplicate contact and find out where the phone says it is coming from. For example, if the contact info was synced from your Gmail account it will say Gmail under the name. If it was manually entered into the phone and/or synched from your PC it will say Phone under the name. If it was pushed to the phone from an Exchange mail account it will say Exchange under it. Maybe tracking down where the duplicates are coming from will help you get it resolved.
Click to expand...
Click to collapse
I have never synced with my PC, but this IS on a new ROM. I didn't ahve this issue on the old ROM. Also, these are all gmail contacts. I checked my gmail contact list, and there's no duplicates.
ryandoubleu said:
I had the same issue so I went to menu>accounts & sync and made sure I only had one profile syncing contacts. After that I went through and deleted all contacts. Then go to gmail(if you created a gmail account for your phone) and pull up the contacts section. Go through and delete/merge your contacts. Then go back to menu>accounts and sync, and sync your gmail contacts after the modification.
Click to expand...
Click to collapse
I have two profiles that sync on my phone: facebook and google. Manually deleting the contacts would take forever, and I'm not sure if that would fix the problem, considering that deleting contact data previously didn't.
Also, as stated previously, I checked my contacts list through gmail and there were no duplicates.
I think this problem stems from myself accidentally hitting "import all" when choosing which vcf file to import. I've made several over the course of the last half year, so that may be the reason.
Another interesting thing I've noticed: If I manually delete a bunch of duplicated on my phone, the numbers STILL show up when I'm entering a name into the "To:" section. So I'm down to just one "Andrew 555-555-5555" in my contacts app, but when I type in Andrew to send him a text I still get:
Andrew 555-555-5555
Andrew 555-555-5555
Andrew 555-555-5555
Andrew 555-555-5555
etc.

It may seem that way...
You may want to drop the facebook contacts, it doesnt add anything except a picture maybe a phone number if the person entered it and email address.
I know deleting your contacts sounds like a pain on the phone but just do all of them. when you log onto Gmail it has some simple tools that make a large task take about 5 minutes. I had 500 contacts on my gmail contacts and it took me less than 5 minutes to compress it to 150.

Distorted Contacts Pics

I'm not sure if this topic has been covered in any previous threads because if it was, I can't find it.
The problem I'm having is when I assign a picture to a contact, it becomes distorted after about 30 minutes (or however long you set your contacts to sync).
Before that 30 minutes, the picture is as clean and crisp as the original.
I tested this with my girlfriends picture. I assigned a picture to her number and had her call me right away. Her pic came up sharp and crisp like the original. 30 min later I had her call me again and it was extremely blurry/compressed.
One thing I did notice is that the phone created a "Profile Pics" section under her number when I tried to change the pic again. And in that section is the picture that I had assigned to her all blurry and compressed. So the phone compresses the image after a while and then automatically uses the compressed image from that point forward.
I've searched the internet and XDA and have found no solution to this problem. No one has even brought it up before.
Does anyone know how to fix this? Is there even a fix?
Any feedback is appreciated!

Nissan350 said:
I'm not sure if this topic has been covered in any previous threads because if it was, I can't find it.
The problem I'm having is when I assign a picture to a contact, it becomes distorted after about 30 minutes (or however long you set your contacts to sync).
Before that 30 minutes, the picture is as clean and crisp as the original.
I tested this with my girlfriends picture. I assigned a picture to her number and had her call me right away. Her pic came up sharp and crisp like the original. 30 min later I had her call me again and it was extremely blurry/compressed.
One thing I did notice is that the phone created a "Profile Pics" section under her number when I tried to change the pic again. And in that section is the picture that I had assigned to her all blurry and compressed. So the phone compresses the image after a while and then automatically uses the compressed image from that point forward.
I've searched the internet and XDA and have found no solution to this problem. No one has even brought it up before.
Does anyone know how to fix this? Is there even a fix?
Any feedback is appreciated!
Click to expand...
Click to collapse
As you mentioned this has been discussed here before and there is no fix for it.
What happens is when you assign a pic for your girl and than she calls you immediately the pic you assigned is being showed.
But once your phone gets synced "it would be with either your hotmail or your gmail" than the exchange there resizes the image to the max it supports which is actually very small and hence the issue.,
One work around I have seen is if you are having facebook and your contact is linked to a fb contact the fb profile pic is shown and it comes a lot better
Hope this helps

Nissan350 said:
I tested this with my girlfriends picture. I assigned a picture to her number and had her call me right away. Her pic came up sharp and crisp like the original. 30 min later I had her call me again and it was extremely blurry/compressed.
Click to expand...
Click to collapse
How many beers did you consume between assigning the picture and recieving her call? That might contribute to the blurry image.

I solved this
I used to have that problem, not anymore .
The pictures become distorted when they sync with Gmail so I copied all my contacts over to Hotmail and unchecked the "Sync Gmail Contacts" option.
The issue isn't repeating itself with just Hotmail syncing contacts so it's definitely something to do with Gmail.

Guys, thanks for all the feedback! I really appreciate it. I might have had a few beers but I don't think that had anything to do with it (maybe) lol
Hmmm.. I will try the Hotmail method. How did you manage to copy all the contacts over? Did you do it manually? Or is there an option to copy contacts from another account?
Thanks!!!
EDIT: Nevermind. I found out how to import them. Hotmail makes it a synch!
I'll get back to you guys on if it works
EDIT 2: Ok, I transferred everything over to Hotmail. I go into Windows Live settings in the phone and there's only an option to sync E-mail. No option for contacts? This means that only E-mails have synced. No numbers. Any ideas?
Edit 3: Sorry for all the edits. I've messed around a bit with this. What I've found is that you have to leave Gmail contacts to sync. Then you have to sync Hotmail contacts right after. You will then have duplicates of all your contacts. You now have to select the Hotmail contact (the one without the persons number) and assign it a picture. After that you have to go back and link corresponding Hotmail and Gmail contacts via the link button on the phone. WP7 uses the Hotmail contact picture over the Gmail contact picture.
I've tested this by re-syncing Gmail and Hotmail, had my friend call me, and his picture came up crisp, even after the re-syncing. The only downside to this method (if you want to call it one) is that on the main screen, the people live tile does not display any contact pictures. Instead you get a bunch of blank boxes.
Let me know what you guys think!

I'm not sure why you made it so complicated, this is was I did:
1. Copied contacts to Hotmail (via PC, not phone)
2. Unchecked the "Sync contacts" option in Gmail
3. Synched Gmail account so it would remove all contacts from the phone
4. Synched Live account so it would add all contacts to the phone
5. Assigned pictures to contacts
I have no duplicate, no distorted picture and the People tile shows pictures, not blank squares. Five easy steps really.

Peew971 said:
I'm not sure why you made it so complicated, this is was I did:
1. Copied contacts to Hotmail (via PC, not phone)
2. Unchecked the "Sync contacts" option in Gmail
3. Synched Gmail account so it would remove all contacts from the phone
4. Synched Live account so it would add all contacts to the phone
5. Assigned pictures to contacts
I have no duplicate, no distorted picture and the People tile shows pictures, not blank squares. Five easy steps really.
Click to expand...
Click to collapse
I tried your method but for some reason, when I unticked the sync Gmail contacts and re-synced Gmail to remove the contacts, I then synced Hotmail but Hotmail only syncs the contacts name and maybe an E-mail if there is one assigned to them. It never synced their numbers. So there I was with a bunch of blank contacts. Not sure why you never ran into this problem. In Live sync settings there is only the option to sync E-mail. No option for contacts. Which is what I said in edit 2. BUT when I go to check my contact info via PC, there are numbers for every contact. The phone, for some reason, syncs everything but their number.

Ok I see... That's quite weird I never got that problem indeed.

you can try syncing your contacts to soocial.com, then switching them over. I use soocial to sync all my contacts, and it edits my hotmail contacts for me. I am through letting emails sync my stuff. Each has a different format and something always gets screwed up.

Yeah weird indeed. Well on the bright side, we now know of 2 different methods for fixing this problem.
Whats soocial.com? Is that something that WP7 can sync like Gmail and Hotmail?

Nissan350 said:
Yeah weird indeed. Well on the bright side, we now know of 2 different methods for fixing this problem.
Whats soocial.com? Is that something that WP7 can sync like Gmail and Hotmail?
Click to expand...
Click to collapse
they don't have a wp7 app yet, but they are a contacts sync service, that you can use instead of an email acct on ios, android, winmo...
For wp7, I sync my hotmail, which is tied to my soocial acct, which then updates my gmail, yahoo, etc. That way, changing a contact on 1 acct, changes them all.