So today I dropped my poor Evo.. for the first time ever. I rushed home to get some things for a surprise birthday party, and I guess as I exited I dropped the phone. I freak out whenever my phone isn't in my pocket, but I guess I was in such a hurry I didn't notice this for thirty minutes.. once I got to the party. I freaked out, drove back, saw it laying there in the middle of the street where I had first parked.. picked it up to find that it still worked, but was dusty and the screen was busted severely. My assumption was that a car went over it going fast enough that the force didn't completely break it, which may be a crazy thought. But regardless, the screen is now messed up. What should I do? I carry the $7 monthly insurance with Sprint, I've had it since my Touch Pro days. BUT, my evo is rooted and flashed with a new rom. What steps should I take now to get a replacement phone? I know there are steps outlined somewhere around here, I had them saved, but I remember seeing a post about someone still getting screwed over even after flashing to a nonrooted rom. So what do I do, and how much will it cost me? All help greatly appreciated.
PS: I posted hours ago expecting to have responses by now, but I guess with the downtime my post was lost
There's a how to unroot your evo in two steps thread if you're really paranoid. You could probably just bring it to the sprint repair store turned off, pay the deductible, and get a replacement right there.
If the phone is that messed up, no one is even going to look at it ... just get it replaced. Either head to the Sprint store as suggested above, or go on-line and contact Assurion. Don't worry about be rooted, etc ... it won't matter.
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so i recently had issues with the usb port not working at all. i go into exchange it and of course, it looks nice and shiny. i wouldnt have cared much about it being a refurb except for the fact that the touch panel hits the center of the lcd screen making it blot and, light leakage on the bottom U part of the phone AND the worst part....they didnt clean the ear piece....so there was still grime in there....THAT is just unacceptable. i went in and they refused to replace it with another phone. they said all they would do was replace the touch panel. ARE U KIDDING ME?! they had no reaction to the whole "grime in the ear piece" at all....*sigh* before i call and tear them a new one, i'd like to know how people have handled or would handle calling sprint with an issue like this? thanks guys!
Did they show you the phone, or was it in a box? I would go back to them, and tell them its unacceptable and you would like either a better refurbished phone or a new one.
thlinx said:
Did they show you the phone, or was it in a box? I would go back to them, and tell them its unacceptable and you would like either a better refurbished phone or a new one.
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Click to collapse
they just gave me the phone. i got home and was charging it cuz they gave me the same batter so it was dead. after an hour on the charger turned in on and started inspecting it and found all those issues. i called sprint earlier before going to the repair center and she said they had to give me a new phone and that they shouldnt have issued that phone without inspecting it. when i went back to the sprint repair store they told me, THEY, as an independent store, could not give me a new phone. insurance/TEP only allows them to give me refurbished ones. so i guess tomorrow i get to ***** at sprint and demand a new phone. if it comes down to it, i can always just say that i dont want their business anymore. their tone sure does change when that happens.
That is Sprint's policy as far as I know. If you are outside of the first 30 days then they can only issue refurbs. Bummer, I know. However, if someone on the phone at Sprint is telling you that you should get a new device as replacement, I would try to have them on the phone when you went into the Sprint store. That way, if the people at the store start to hem and haw you can just put the two ends of the problem together right then and there. I would save any threats for a last ditch effort.
I have a G2 with Salsa on it. Been working great for a month or so.
Last night I was using it, put it back in my pocket about an hour later I took it back out to use it and the screen backlight would come on, but there was no image there. I could hear feel the phone respond with by vibrating and what not. I even called it from another phone and the phone rang, and I could swipe to answer the call but the screen itself would not display an image except the backlight was on...
Any idea where to begin? Just get another phone or what???
Thanks for any help.
I had this problem. It sucks. Basically the screen when out on you. I had to get a handset exchange through T-Mobile. Good thing is they ended up sending me out a brand new model for some reason. In the meantime, I went to Best Buy and bought a Nexus S and returned it when the G2 arrived lol. Also, you can have T-mobile rush shipping but its an extra $20.
Dang that's what I was afraid someone would say... I don't have insurance on this phone! I will call t-mobile and see what they will do for me.
Mean time, guess it's off to find a BestBuy with T-Mobile.
This happened to me, too. I did a warranty swap, which doesn't require you to have T-Mobile's insurance. G2s are still new enough that the warranty should cover you with no problem.
The warranty swap was less fun. The first one they sent me had a broken microsd slot and I had to return it, too. The second one they sent works fine, but has a much looser hinge than mine had. But other people have been getting brand new ones, so you might luck out.
I guess being with t-mobile for 6 years is paying off. They called a store .5 miles up the road for me and had them start the exchange process. I just have to stop by and grab the phone. No hassle or waiting.
Thanks for the help though and letting me know I wasn't the only one. I was worried I bricked it some how. Looks like it's time to try another ROM. But I really like Salsa so I may stick to it.
So I bought my Evo within 5 days of release last year, took very good care of it, treated it like a baby, blah blah blah. This morning while heading to my car for work, my poor evo slipped from my hand and landed like a piece of buttered toast screen side down (literally a straight fall, i was kind of amazed!). I pick it up in a panic, all seems well, brush off some dirt, and head to work. About 1.5 hours into my shift i glance at the phone to check messages, and no screen power. I freak out, yell bunches, and move on with my day. It should be noted right now that during the day i keep hearing messages come through, and I can call the phone and hear it ring.
Fast forward to after work, I take my phone in to Sprint (running CM7 nightly but after reading another post regarding Spring & root I decide to risk it..) and am informed it's $35 to replace the screen. I wait around, and ~90 minutes later they bring out my phone with a shiny new screen. I shell out the $35 and head home. While I didn't really notice, I suppose in hindsight the signal was a bit low, but I was almost 2 hours late getting home from work and i had things to do!
Now, sitting in my basement, I notice that I now have 0 service. Nothing. Nada. I revert to a known working version of CM to ensure the latest nightly wasn't at fault (I had flashed one just before leaving for work in the AM and as such had a very fresh backup). This did not help. I do some internet research, break out the number 5 torx driver, and discover that compared to the numerous images of open Evos I find online, mine is missing a connector between the green board and the actual antenna!
My question here? Tomorrow after work I will be returning to the Sprint store...how would *you* approach this issue? Would you be upfront on the discovery? Play stupid? Like I said, none of the issues occurred before having the phone serviced.
If you look at this picture on ifixit http://guide-images.ifixit.net/igi/6vuwjaGT1T1ySCZr.huge on the board to the left of the camera is a cluster of 4 clips and above and to the left of that cluster are 2 more clips one above and one more left / diagonally from the cluster. The one on the diagonal is missing from my evo. Granted I don't KNOW for sure this is the 3G antenna...I do know that it's not on my phone and my signal strength suddenly is terrible!
So, have at it, I am interested to hear what anyone may have to say, good bad and funny
EDIT - Phone is past the 1 year manufacture warranty and I never purchased any form of insurance through sprint!
I would be very direct, but polite. They know you were just there to get the screen replaced and obviously they had to take it apart to do so. I would argue that something isn't right with the phone. Yes, you have a new display but is it possible that something was damaged during the repair? You know your device and getting the screen repaired should have little to no effect on reception. Respectfully demand that they go over their work or provide you with a different EVO.
My question here? Tomorrow after work I will be returning to the Sprint store...how would *you* approach this issue? Would you be upfront on the discovery? Play stupid?
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Click to collapse
Well I would obviously tell them the truth, and pay the 100 dollar deductible to get a replacement from insurance. If you tell them anything else, that's fraud, and thats why WE all pay more for every phone because people try to scam sprint. You were the one who dropped it, so man up and pay the deductible.
sitlet said:
Well I would obviously tell them the truth, and pay the 100 dollar deductible to get a replacement from insurance. If you tell them anything else, that's fraud, and thats why WE all pay more for every phone because people try to scam sprint. You were the one who dropped it, so man up and pay the deductible.
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Click to collapse
See my edit, I forgot to put in there, I have never had insurance on the phone and have no intention of taking advantage of anything. In fact it was a trainee that gave me my phone back and told me I could leave and I was all "uh, I have to pay don't I?" and he was all "I don't think so they just told me to give you your phone..." 5min later I'm handing over $35 plus tax So yeah, I always do right and simply ask that karma repay the favor
I was dropping my dad off at the airport in Canada and right when I cross the border we started smelling something like burning rubber. We drove 10 ft., paid the toll, and right after the smell got heavier and I saw smoke come from the phone. I immediately turned the phone off and checked for any burn marks, but found none. Pandora also froze and stopped playing music during this time. I had international roaming turned off, but I really hope Sprint and Samsung's way of preventing unwanted roaming doesn't involve combusting the phone. Yesterday, my entire screen turned yellow, out of the blue. I don't know if the two issues are related, but it seems like something's not right with my phone. The screen went back to normal after I turned it off and on, but that was an odd issue.
I just got home, re-flashed the stock EG30 kernel (I was using the stock EK02 kernel for about 2-3 days, it was during this time that I had the yellow screen and smoke), but I'm kind of paranoid about leaving the phone on. Since there's no physical damage to the phone, what are the chances that Sprint will replace my phone if I walk into a store? I leave my phone in the car when I go work out and I really don't want to walk out one day to see my car on fire.
Something tells me if you told sprint your phone started smoking and now doesn't work properly they would most likely replace it.
Sent from my SPH-D710 using XDA App
I took my evo back to fix my power button and they gave me a brand new one, I had stock rom but had s-off
Sent from my SPH-D710 using Tapatalk
Alright, I flashed everything back to complete stock. Wiped all the data on my phone and packed it up. I'll stop by the Sprint store first thing tomorrow and see about getting it replaced. Should make for an interesting conversation, at the least.
Smoking Epic Touch is a recent upgrade which came via OTA. Many people complained our phones weren't exploding like the new iPhone 4S so Samsung threw a quick patch together.
I'll give it to Apple, they definitely beat Android to the punch on the newest smartphone feature, "explodiness."
sauce: http://www.telegraph.co.uk/technology/apple/8922888/Exploding-iPhone-investigated.html
open the back cover, your battery might have some burn marks lol
Always look at battery temps if you are able. A quick one is Android Assistant. Ive hit 52C (125F) on my Epic and Epic Touch without smoking... so yours must've been quite a bit hotter.
expertzero1 said:
open the back cover, your battery might have some burn marks lol
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Click to collapse
There are no burn marks of any kind.
I just got back from the Sprint store and am unsatisfied with how things turned out. After waiting for 20-30 minutes I got a tech to look at the phone. After another 20 minutes, he came back and said that he took it apart and found no burn marks--which I don't disagree with since I turned the phone off at the first sign of smoke and checked for burn marks, myself. The next part is what had me scratching my head. He then proceeded to tell me that he 'cleaned' the phone and handed it back to me telling me that it's good to go and that I should "try to avoid making it hot". Haha, what? I was listening to Pandora with nothing else running on a stock (not overclocked) kernel, if the phone got hot enough to smoke from this what can I do that's not going to make it smoke again? This is where I became baffled. I just told you I saw the phone smoking yesterday and that the screen was acting up the day before that and you think using some rubbing alcohol or compressed air makes the phone safe to use again?
I asked to speak to the manager and after some talking she said that because I didn't have the extended warranty I'd need to pay $35 for a reconditioned phone. I declined as I expected them to just replace the phone.
I don't think that the manager or the tech were completely in the wrong to handle the situation the way that they did since there was no physical proof that the phone did indeed smoke. That being said, given that the phone showed no signs of physical damage (which the tech confirmed) and that it seemed to be working fine, wouldn't it have been better of them to save face and just replace my phone with no charge? It's entirely possible that I could be lying about the phone smoking, but if that were the case wouldn't something else be up? Why would I go out of my way to try and replace a phone that's working correctly? It's not like I wanted a different model phone, either. I just wanted a replacement GS2.
Sigh. I'm going to contact sprint customer support and explain the situation to them and see if they can give me a different answer. If that doesn't pan out I'll try contacting Samsung. Regardless, my opinion of Sprint has dropped a great deal.
EDIT: I just got off the phone with Sprint and the CSR waived the $35 fee. I'll pick up the replacement later today. Well, the CSR brought my opinion of Sprint right back up.
Check this out
http://tinyurl.com/7orbabm
.: sent from my Samsung Galaxy S II Epic 4G Touch :.
Honestly, you shouldn't be surprised by a $35 fee considering you don't have TEP.
You have to remember,Samsung manufactured the phone, you could always go through them. Sprint just simply acts as a convenient go-between for things like repairs. That 35 is more or less for the convenience of not having to go through the manufacturer (which is always a pain). You could also pay 8 a month for the same convenience...sounds fair to me ..
Sent from my SPH-D710 using xda premium
squshy 7 said:
Honestly, you shouldn't be surprised by a $35 fee considering you don't have TEP.
You have to remember,Samsung manufactured the phone, you could always go through them. Sprint just simply acts as a convenient go-between for things like repairs. That 35 is more or less for the convenience of not having to go through the manufacturer (which is always a pain). You could also pay 8 a month for the same convenience...sounds fair to me ..
Sent from my SPH-D710 using xda premium
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Click to collapse
It seems fair to me as well. I pay it on both of my phones. When I had my Epic, I had a screen go bad and they not only replaced the screen, they Also replaced the keyboard and battery cover. It was like a brand new phone. I also got my Nexus wet and the camera broke. I called and they said to just bring it in. I don't know how it is when you don't pay the $8 a month but they always take care of me without any hassle. I will always pay it just because it makes things go so smooth if I have a problem
Sent from my SPH-D710 using xda premium
With regards to the replacement fee: I've been a cell phone user for close to a decade and I've never had a phone die on me, let alone begin smoking on me. So I have no prior experience dealing with replacing phones with manufacturer defects. After this experience though, I do have a new understanding of the process by which cell phones are replaced, so I won't be surprised by the fee the next time something like this happens and I go to a Sprint store, instead of the manufacturer, to remedy the situation.
Regardless, Sprint's over the phone customer service reps exceeded my expectations--they were friendly and quickly resolved the issue without making a big deal out of it, which I greatly appreciated.
I didn't get the replacement when I walked into the store, they told me they'd mail it to my house and that it'd arrive in about 2 business days. I'll post a final update after I receive the replacement.
I got the replacement re-certified phone today. It looks new, came in a generic box with no accessories. They didn't include a new battery, though. Which, I think, may have a chance of being the reason the phone was smoking in the first place.
Regardless, the phone seems to work fine. I'll use it completely stock for a few days to make sure everything's ok.
looks like ur phone needs an intervention
My ET4G smokes all the time but I think it has to do with the blazing fast 3G speeds of 0.8Mbps down and 0.2Mbps up...
Sound like your phone may need a patch to fix it...
Sent from my SPH-D710 using xda premium
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Maybe this will get you an idea: http://goo.gl/nBvaLz
Never done it myself tho with an m8. My DHD and OneX have been fully disassembled without problems tho to replace almost everything. [emoji41]
Look for disassembly videos online and order a new screen\digitizer assembly form ebay (dont attempt to separate the glass from the screen).
It takes patience and some steady hands, but it is possible to change the assembly.
http://goo.gl/GJU6VV
barkinos98 said:
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Click to expand...
Click to collapse
MarckX said:
Maybe this will get you an idea: http://goo.gl/nBvaLz
Never done it myself tho with an m8. My DHD and OneX have been fully disassembled without problems tho to replace almost everything. [emoji41]
Click to expand...
Click to collapse
opticus44 said:
Look for disassembly videos online and order a new screen\digitizer assembly form ebay (dont attempt to separate the glass from the screen).
It takes patience and some steady hands, but it is possible to change the assembly.
http://goo.gl/GJU6VV
Click to expand...
Click to collapse
The M8 has a repairability score of 2/10. I bent my back cover, and many cell repair shops refused to replace it.
You don't want to take this on by yourself. Check out the tear down at ifixit.com.
Just did the work on a M7, it should not be all that different. Though, I have not tried it myself on my M8.
http://youtu.be/KFiVKMkvwCc
xunholyx said:
The M8 has a repairability score of 2/10. I bent my back cover, and many cell repair shops refused to replace it.
You don't want to take this on by yourself. Check out the tear down at ifixit.com.
Click to expand...
Click to collapse
Lol, you can leave it be and just buy a new one as well, yeah. The easy way....
imo 2/10 means it's repairable (my glass is half full). I would look for a cheap dead-mobo or a hard-bricked phone (with a working screen , that is)
^This guy
As long as you cant use it, why not try?
barkinos98 said:
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Click to expand...
Click to collapse
And the next time a girl breaks up with you - don't take it out at you phone, just hit a pillow.
I'm going to make the hotspot stay open 24/7, because S3 doesnt have mobile network, and since I'm paying why not actually use it?
Also, odd enough one service quoted me 330TL while another said 450TL (both in far away cities) when one in my city asked 400TL...