[Q] Unable To Send Email, Hotmail - HTC Desire - Desire Q&A, Help & Troubleshooting

I have been using my hotmail.co.uk email address on my handset for a number of months now without problems. Went to work yesterday (as I normally do lol) and when I went to send a email through the bulit in "Mail" app upon my return home. I get the message "Unable To Send" notification at the top of the screen.
Nothing has changed, so don't really understand why this has only just happened????. When I then go to have a look at the pop3/smtp settings. It says its ok for the incoming but when I try and go on "next" in the outgoing settings. I get the circle dots hang i.e. where it should be loading and then says "Authenticition failed, for username and or password"?. Re-entered the username and password which is correct, but still comes up with the same message. Also tried changing the port from 587 (I think from memory?) to 25 and 26, but still no luck!.
Anybody know what else I can do?. Just not sure why this has just happened when I have never had a problem before and no settings have changed from the handset :S

I'm having this problem too today - seems it may be a hotmail issue rather than one with the phone

Yeah, I think it was on the Hotmail side as my emails seems to be working now. Not sure what happened though tbh :S. It's funny, cuss its a question I was sure to expect from a customer ringing me at O2 lol (I work for O2 Customer Services). I tend to always get handset related issues rather than network ones LMFAO .

Related

WM6 - GMail: cannot send replied email - was fine in WM5

Hi all,
I have LVSW WM6 and I can create NEW email and send it using Pocket Outlook. However, if I want to send an email via "reply", I kept on getting a message that says:
The message could not be sent. Check that you have network coverage and that you account information is correct. Then try sending again.
I have good 3G coverage and can browse the Internet via PIE or Netfront. I have enabled POP in my GMail account.
Is there a particular POP setting that I must configure in WM6 for sending replied email via GMail?
Kinda funny, i had no problem until a couple days ago, with my gmail accounts, to send messages. Not exactly same problem, but the message is the same. My WM6 is Black 2.5.
hknoener said:
Kinda funny, i had no problem until a couple days ago, with my gmail accounts, to send messages. Not exactly same problem, but the message is the same. My WM6 is Black 2.5.
Click to expand...
Click to collapse
Couple days ago? Did you made any changes to the device before this happened?
I wonder if this is caused by GMail and have nothing to do with WM6...
hknoener said:
Kinda funny, i had no problem until a couple days ago, with my gmail accounts, to send messages. Not exactly same problem, but the message is the same. My WM6 is Black 2.5.
Click to expand...
Click to collapse
I had the same problem, and the solution i found is the following:
When you press the reply button you find: "Edit the sender's message" underlined.
click on it and the original sender's message will open fully
Now you can write your reply and send it well
Thanks a lot pasil.pt it seems to be the solution!!!
I had very same issue. Using gmail on Treo800/winmo 6.1, I get a message that refuses to send. Once stuck in outbox, nothing will send unless I remove it. Every time this happened I saved the offensive msg and now I have 7 of them. When I retry send any, each one fails. These are the facts for my case:
1) It happens on some messages.
2) Happens when replying or forwarding.
3) If I delete the content, the msg sends fine. At least, I can rule out problems with msg properties and header.
One thing I noticed when comparing native PO to FlexMail, is FM defaults to indenting the original msg using '>' character. PO does not. Since FM can send all these 7 msgs fine, I thought this should be good start to investigate.
So I grabbed one of the bad msgs and I indented it manually line by line and to my surprise, It sent successfully. I repeated this with each of the 7 msgs and all sent just fine.
PO does not have a UI control to toggle the 'indentbody' and 'indent character' features, but I did see there are some registry keys related. However, I could not get these keys to work.
HKCU/sofware/microsoft/inbox/settings
--> AddLeading
--> IndentBody
--> LeadChar
I can not get my changes to stick and not sure how to enter a 'dword' value for the above.
Can someone please help me find out...
- steps in changing above values and make them effective
- how to enable body indenting, make e.g. '>' the leading char using dword values.
I could not find a tweak tool to do this as well.
Any assistance will be highly appreciated.
Same issue. Very frustrating. After reading last, i tried deleting the original text (below but not including the header) and the message sent fine.

Missing Incoming SMS/Text messages

My Problem is, that I recieve only some of my SMS/text that was sent to my. So I heard from friends that they sent me a text message, but I didn't get it. There is no pattern on this problem. I have a conversation with 4 sms sent to me, but i only recieve 1,2,4. Message Nr. 3 is missing. Sometimes its also the first message thats lost.
All my friend got the status for sms/text activated and they get the status "delivered" for the lost messages.
Someone else that problem?
I only have seen the problem about sending, but none with getting.
yeah the same happened to me recently, but only with my GF number (same operator), not other contacts (AFAIK: since no one complained, no sms got missed!). still no diagnosis, and no solution obviously. hope that won't lead to a hard reset, which is a major pain
I had an issue that my sim card was full - it seemed the phone was trying to save sms to the sim. I deleted a few and now all seems okay. However they can't be going to the sim any more as I have received more than I deleted.
This happened after I had been using a spare phone as I went camping and needed a phone that had a few days battery life instead of the day or so that my touch pro 2 has
thanks for your help smudge.
it's not my case since my sim card is blank, no sms or contacts in it.
however, yesterday evening I hard resetted the phone, now I'm waiting to test if the problem is still here. If it is, it must be the operator's fault, or something related to my GF device / SIM. I'll let you know if I discover something new...
I have similar problem - I'm supposed to receive SMS, but I don't. I didnt have this problem (I didnt notice it) before I installed latest version of S2U2, maybe there's some problem with it? I have S2U2 set to show incoming SMS/MMS messages...
Also I have enabled hack mentioned in this forum which powers on mobile on receiving message (so it is displayed on the screen, not only notified by blinking LED and sound as is default setting). Maybe there is some incompatibility with S2U2, Im trying to pipoint this.
ChAr
uhm...missing sms should be the operator's problem,
i've been having such issue not only with TP2.....not all the time but usually consecutive sms with only one person usually caused it
i have the same problem, tried hard resets rom flash but no success!
i am from austria!..
please somone fix that thing
after HR yesterday evening no more missed sms until now, no one I had notice of. but that doesn't make me feel safe, it needs to be checked further.
surely gunggu is true!
sorry, probably ot, but i have the opposite problem.
I have too much sms in the incoming folder: I can see my sent sms. That means an sms like (me: hi bla bla..)
the received notification is disabled. any hint?
so after some tests, I figured out my problem.
It was the programm proxy cab, that I used. If it is installed, I got only every second sms, after it is deinstalled I got every sms...
Strange problem.
Hey there people all much smarter than me. I just bout a HTC touch pro 2 (i know 2009 called and wants their phone back) anyway i am having this problem of some sms messages not getting through. i have not been able to see a pattern due to not finding out about missing messages till sometimes weeks after i missed getting them
if anyone found a solution thats not alreay mentioned in this thread (cant find an option to save stuff to the sim)(cant find mention anywhere of "program proxy cab"
any help would be great otherwise i will have to go back to using my HTC tytn 2

Your text message cannot be sent.

I tried to sent a text message and, after a slight delay, got the following:
Your text message cannot be sent.
Click to expand...
Click to collapse
Is there some sort of app or registry setting that I could change that'd ask if I wanted to resend the message? Having to retype in messages is rather annoying.
According to this post Windows Mobile 6.1 added this feature but I don't see it and I'm running 6.5. Maybe the HTC TouchFlo 3D interface removed it?
yawnmoth said:
I tried to sent a text message and, after a slight delay, got the following:
Is there some sort of app or registry setting that I could change that'd ask if I wanted to resend the message? Having to retype in messages is rather annoying.
According to this post Windows Mobile 6.1 added this feature but I don't see it and I'm running 6.5. Maybe the HTC TouchFlo 3D interface removed it?
Click to expand...
Click to collapse
It doesn't retain a copy of the message in your drafts folder, or outbox...? Whenever I get that message I can just pull it up from there and hit send again
Whenever I get this message, after trying to resend it a few times, I realize I tried sending a text to an email address.
Make sure the number has an area code as part of the number.
Just another possible solution.
Is it for all text messages? If its a specific number sometimes the persons number is disconnected
torint said:
Is it for all text messages? If its a specific number sometimes the persons number is disconnected
Click to expand...
Click to collapse
this is the correct answer...if you have a good signal and you get that error msg, then that person has not paid their billy bill...
This problem comes up quite often if you've flashed a different radio onto your device. If you have flashed a custom radio, try out another or stock. If that's not the case, you might be in a poor coverage area. Both are common culprits, but may not apply for you.
SMS doest go to outbox folder
I have the same problem
When I have no service coverage I would like to type sms messages and as soon as I get it make phone send them all out. But unfortunately, when I don't have service HTC touch pro 2 keeps trying to send sms out and after a couple of attempts gives me message that it was not able to send it. I have to click on each message and resend it when I have service. Instead, I want my phone to put all sms into outbox sms folder and send them all when I actually have service.
I know other phones perform this function well. I went thru all settings but couldn't get it to put sms into outbox when no service available.
Does anyone have fix for that?
Also having a similar problem
Hi all,
Same, or similar thing with me. I'm on Vodafone in the UK, and I've got a friend who is on '3' in the UK. If I text him with a new fresh message, and hit send, it goes to him no problems. If he replies and I attempt to reply back - then I get "Your message could not be sent. Try again?" underlined in red. Tapping on this just generates the same problem again and again.
I've tried his number with/without spaces in it, ensured his contact name has no non-alpha characters in it, tried his number in +447xxx format as well as 07xxxx - all to no avail.
It does not happen with any other contact in my phonebook and I end up having to let the message fail, then forwarding my reply to him, so it leaves my device as a new message.
Now, as it's the UK, its nothing to do with him having not paid his bill (we don't get charged to receive SMS in the UK), and I've got great signal (I work for a Vodafone associated company and we've got a cell on-site, so it's full signal of HSUPA for me).
I am completely at a loss to understand why this happens - I have other friends on '3' that SMS's go to fine, so I'm guessing it's not a Vodafone to '3' issue either.
Any ideas anyone?!
Adam C.
PS: Stock ROM running WM6.5, unlocked GSM, nothing odd about the configuration/software either!
...bump.
Anyone?
Thx,
a.
change your network setting for automatic to manual. and enable call waiting now your problem is solved. i was suffering from the same problem but now solved

few annoying problems

i could probably search for the solutions but i am work and determined to sort them out today so please accept any apologies!
here are the issues i keep getting
1. i cannot get my hotmail.co.uk account to recieve email i can send fine the settings i am using are and am on Vodafone contract
Incoming.
Protocol - POP
POP server - pop3.live.com
Security type - SSL
Server Port - 995
Outgoing.
SMTP server - smtp.live.com
Security type - TLS
Server port - 25
2. whenever i recieve a text from a contact i havent added i keep getting a friends facebook as the contact e.g vodafone and my bank text me but it kept adding my friends facebook picture making it seem like the text came from him!
3. i cant get the voice keyboard to work, i've installed and activated it but when i press the mic button nothing happens except for the vibration feedback letting me know i pressed a button, but no response...please can someone shed some light as these things are getting on my nerves
sorted problem no 1 with hotmail for anyone still struggling check this
http://forum.vodafone.co.uk/topic/59409-htc-desire-im-struggling-to-set-up-my-hotmail-account/
Number 2 is a known issue and i think the only way to fix it as removing that friend or something. Hopefully HTC will remove this in an update.
Number 3 is very strange. I'd recommend uninstalling and trying again!
ephumuris said:
Number 2 is a known issue and i think the only way to fix it as removing that friend or something. Hopefully HTC will remove this in an update.
Number 3 is very strange. I'd recommend uninstalling and trying again!
Click to expand...
Click to collapse
thanks ephumuris i literally just managed to get it working i realised i hadnt installed voice search or sometihing duh!
cant wait till they sort that out

Timestamp on SMS

I just purchased my HTC Desire yesterday (and it is LOVELY)!
But for some reason the datestamp for INCOMING sms texts are all wrong. it is like 4 hours behind, but the outgoing timestamp is correct.
is there a way to check the settings? I don't know why it's like that. I dont know what time people texted me.
Thanks for all the help
Ensure to set date and time correctly, from Menu options
That defines your phone internal clock, regardless what you want to see in the clock widget..
To simplify thing, better to opt for "current" in the location options
from my Desire + XDA App
what do you mean? I set the date and time correctly. And when I go into location it only shows
use wireless networks and use gps satellites
(i dont have a data plan)
the desire dosent timestamp a sms when it receves it, instead it uses the one given by the sms message centre that sends it to you .....
so you mean my provider? because the received sms time is correct on my previous phones..
What he means is, it'll use the time from the phone that sent it to you I believe.
I SMS internationally; and it's quite annoying because it will move their message up in between mine and thread mine. He's in Canada, I'm Australia so he's behind so I have to go searching up through my messages to find it.
eg:
his reply goes here:
me 3pm: message
applecaprice said:
so you mean my provider? because the received sms time is correct on my previous phones..
Click to expand...
Click to collapse
No what i mean is, when someone sends you a sms, it goes from there phone to a sms message centre, and then gets sent to your phone, the desire uses the timestamp given to the sms at the message centre so there nothing wrong with your phone, it even happens to me for some reason, if i reply to a sms straight away it appears above the one i just receved
happens to me as well. i just use "sms time fix" from the market, and ive enabled all the options in there cause it wasnt working on just by setting the hours in advanced. now my msg times are good, but it now uses my phones time. atleast it shows the proper time now.
thats weird.. i know what you mean sorta, but i get texts locally. so shouldnt it be the same time? and yea, it moves above mine as well! it's four hours behind (even though it was sent after me)
is there a way to change the sms message center time or anything like that (i doubt that lol) because my friends who text me are local too

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