Develop Bugs

[Q] HTC Mail App and Hotmail Exchange ActiveSync

Hi,
I was just wondering if anyone has got to the bottom of why the HTC Mail App Version 2.00.0037.218634 (as installed via the Android 2.2 OTA update) does not work with Hotmail Exchange ActiveSync.
From what I understand the issue is not with hotmail accounts being activated, as people who have installed the stock Android 2.2 Mail.apk on their devices have been able to setup the account and get a combined email inbox.
From another forum here is the stock Android 2.2 Mail.apk
http://www.4shared.com/file/hP_PfaD8/Email.html

Same here, i thought that it was my hotmail account at first but then i read on Paul Thurrott's blog that ActiveSync was being enabled for everyone on the 30th August. I just downloaded the Android 2.2 stock mail client and it the sync works perfectly - think i prefer this over HTC's so may stick with it... Thanks for the link.

+1 thanks for the Link!

Just a word of warning, I don’t think this application can be uninstalled once installed (please correct me if I am wrong).
Also, you will no longer receive a counter of the number of emails received as there is no homepage widget with this app.
Finally, from what I have heard, Google search does not search emails contained within the Android Mail App.
Ideally I would like to see HTC patch their Mail App. I think the missing functionality is the ability to accept certificates and it is this that is preventing the HTC Mail App from syncing with Hotmail Exchange ActiveSync.
Please correct me if I am wrong on any of these points.

Is the file you linked to valid for all stock 2.2 phones or is it somehow specific to the HTC Desire?

Uninstalls fine on my stock 2.2

audioscience said:
Is the file you linked to valid for all stock 2.2 phones or is it somehow specific to the HTC Desire?
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It should work on all android phones, it might even work on 2.1 as long as you don't sync the calendar and contacts.

dik23 said:
Uninstalls fine on my stock 2.2
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Yes,
Uninstall works fine, apologies for that. No HTML Support

imranbashir_uk said:
From another forum here is the stock Android 2.2 Mail.apk
http://www.4shared.com/file/hP_PfaD8/Email.html
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Is this definitely the stock Android 2.2 app?
Because it's identical to "Improved Mail" on the Android Market Place but oddly is labelled as version 2.2 but Improved Mail is v1.75. I'd be surprised if Google would allow an e-mail app on the Nexus One that doesn't support HTML e-mail.
The one on the market place has a couple more option so I'm assuming it's newer (still no HTML or Move mail into new folder support though). It's also more stable. I found the one in the link above made my HTC Desire go very slow and unstable (unless I killed on of it's mail services).
Touchdown is the best alternative I've found. It's pretty powerful but the interface is a bit ropey. It's also 20 bucks!
imranbashir_uk said:
Finally, from what I have heard, Google search does not search emails contained within the Android Mail App.
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Click to collapse
I second that. It's not listed as a Universal Search option.
imranbashir_uk said:
Ideally I would like to see HTC patch their Mail App. I think the missing functionality is the ability to accept certificates and it is this that is preventing the HTC Mail App from syncing with Hotmail Exchange ActiveSync.
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Click to collapse
I've e-mailed HTC Support. I suggest others do the same. They need to send out an OTA fix.
About the only good things about Improved Mail are:
* Hotmail Exchange ActiveSync
* Combined Inbox
Otherwise it's pretty basic.

I've heard back from HTC Support:
"We are sorry you have had to work around, to get something to work, as the software was not compatible.
We are aware of this and I will for record send this information to the appropriate team. We are always working on fixes for our future updates.
but as of now i have not got that information."

I'd like to see this fixed too as downloading a separate basic app at about 3mb or even higher, just means I am wasting space on something that should be there anyway... with things like the flashplayer updates taking up 12mb of my internal storage - I'm only left with 14mb!
Anyhow, I thought I'd email HTC too to see if we can push them along a bit if they see a bit of interest in getting the e-mail application fixed...
Will see if they have the same response.
Have it running on Improved Email for now.

Thanks. I'm sure they could send out an OTA update. Hotmail is only one of the biggest e-mail providers worldwide and HTC said they know about the problem.
The developer of Improved E-Mail has said he'll look into why HTML e-mail support isn't working because he reckons it should. I've only got 20-22Mb free and you can only move so much to SD card.

Thank you for contacting us . In regards to your handset I can help you with that. I am sorry that you have been experiencing problem with your handset
I confirm that it is not supported at the moment on the handset thank you for bringing the issue to out attention
We do not have information available at the moment we advise you to register e-club to receive further updates regarding your handset model
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Not any indication of a fix

It's not just the HTC Desire. HTC Incredible and Evo users in the States have reported it too. Given how big Hotmail is and I bet it affects all HTC Android phones (at least since the Hero), I hope HTC are working on it as a matter of urgency.

Hi Guys, new to XDA but thought I'd join as I have a shiny new HTC Desire HD.
Unfortuanately the Desire HD still has Hotmail Activesync issues (i.e. it won't work - comes up with the "please try later" error message). I am using Improved Email until there is (ever?) a fix - but I'm finding it slowing down the entire phone. After a couple of hours of improved email running the phone animations become really choppy. As soon as I force close improved email, everything returns to normal. Very odd.
I have emailed HTC about their Mail app incompatibility with Hotmail, and received the generec response below:
Thank you for contacting us .
We don't have this information available at this time but would recommend that you check back on our website regularly for any further developments.
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Come on HTC! The Mail app is really letting down an otherwise incredible device.

A Quick update, I emailed HTC back saying that the response provided was not good enough, told them that they needed to fix the issue pronto, and that I am considering getting a refund due to this... Seems drastic but might as well use the fear tactic.
They instantly replied with this:
We are aware of this issue you reported on your e-mail , We thank you for bringing this to our attention. We will pass this information along to our software developers.
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Let's hope they actually are working on fixing the issue. I still can't get around why they would remove the original android mail app that does work, and replace it with their own crippled app.
I tried installing the original android mail app posted earlier on in the thread but it says "problem parsing". Anyone have an idea as to why this issue has occured?
Tim

Thanks TimHawker. How can HTC release the Desire HD, knowing it has this bug?
This isn't some 2 bit e-mail service no one has ever heard of. Hotmail is in the top 3 (maybe number 1) of webmail services world-wide.
I've not found my Desire slows down with Improved E-Mail but it's funny you should say that because I did when I tried the Native Google Nexus One Mail App (which I'm confident is an older version of Improved E-Mail, it's identical). Exactly the same symptons. I too had to kill it, to get animations flowing properly.
I've not found that with Improved E-Mail though but didn't try it for as long (so it's certainly possible I would have the same problem). I'm having to use HTC Mail and POP3 because every mail app I've tried doesn't work with HTML e-mail when using Hotmail's Exchange ActiveSync (Hotmail with POP3 is fine). See here:
http://forum.xda-developers.com/showthread.php?p=8882069
TimHawker said:
I tried installing the original android mail app posted earlier on in the thread but it says "problem parsing". Anyone have an idea as to why this issue has occured?
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I wouldn't bother. It worked fine for me but it's identical to Improved E-Mail in every way (likely an older version). Google must've licensed it from the owner of Improved E-Mail, surely?

Thanks for the reply bradavon.
bradavon said:
This isn't some 2 bit e-mail service no one has ever heard of. Hotmail is in the top 3 (maybe number 1) of webmail services world-wide.
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You're 100% correct there, Hotmail is the number 1 worldwide webmail service with over 350 million users. HTC should be questioned as to why they have decided to provide an incompatible app with the most popular webmail service out there. I just can't quite fathom it.
bradavon said:
I wouldn't bother. It worked fine for me but it's identical to Improved E-Mail in every way (likely an older version). Google must've licensed it from the owner of Improved E-Mail, surely?
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Thanks for the info. Perhaps it's the opposite - it's the Google Android defacto mail client, but improved by the author, mwebster
I think I'll send HTC another email informing them just how big Hotmail is - perhaps they have their heads in the sand and think it's used by a few plebs with no smartphone interest.
Anyone else with this problem please bombard HTC's inbox! They may then listen and provide an OTA update.
Tim

TimHawker said:
You're 100% correct there, Hotmail is the number 1 worldwide webmail service with over 350 million users. HTC should be questioned as to why they have decided to provide an incompatible app with the most popular webmail service out there. I just can't quite fathom it.
Click to expand...
Click to collapse
Microsoft only finally finished rolling out Hotmail's Exchange ActiveSync on the 30th of August. So that's something at least. Microsoft don't also support Android devices yet too but say Android 2.2 should work (2.1 doesn't due to a bug with it), other versions unknown but I'm guessing unlikely.
But when all other apps I've tried work with it (except for HTML support), it cannot be that difficult to fix and especially on the new Desire HD/Desire Z. Which shipped after the problem was known.
TimHawker said:
Anyone else with this problem please bombard HTC's inbox! They may then listen and provide an OTA update.
Click to expand...
Click to collapse
Good idea.

bradavon said:
Microsoft only finally finished rolling out Hotmail's Exchange ActiveSync on the 30th of August.
Click to expand...
Click to collapse
Ah ok, thanks for the info - wasn't aware it was such a short time ago. Still, considering the Desire HD has just been released the problem should have been fixed.
I have emailed HTC again, will post whatever they reply here.
Tim

[Q] Tilt 2 Update Twitter Problem

Hi, I'm new and I am having a problem with the new rom update with Twitter, every time I post something or try to refresh it, it tells me The account was forbidden to access the twitter account! Is there a way to fix this? Thanks for your help!

Hi there,
Unfortunately, from today, the Twitter tab on Sense won't work because Twitter have changed the way accounts are authenticated
We'll have to wait until HTC fix the problem, but until then, I'd recommend a Twitter client like moTweets
Hope this helps.

No solution yet. Twitter changed the way users are authenticated, and that has resulted in twitter clients giving this kind of problem. The twitter client needs to be updated.

Thanks!
Thank-you for your help guys, I also just read on Engadget's site... I like how Twitter told them in Dec. that they would be changing it! At first I thought maybe it was something to do with the new rom update lol. I'll be sure to dl moTweets! Thanks again!

Login Problems With PEEP

Is anybody else having problems with Twitter on PEEP? mine logged me out and now when I try to sign back in it tells me my login or password is incorrect. I know this is not true cause I can sign into the Twitter app from the Market just fine and Twitter from the browser. I just wanna know if this is a known problem at the moment or is it just my phone?

Peep doesn't support xauth. Twitter ONLY supports xauth as of today.
HUGE mistake of HTC not tot have updated their app in time!
(But then again: are they ever in time with their updates?)

Whats xauth?

HeartOFHatred said:
Whats xauth?
Click to expand...
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Twitter used to offer basic authentication for 3rd party apps to log into their servers. They removed that offer and now requre xauth which is a more secure authentication.
http://tinyurl.com/2bww2kj

its oauth, not xauth.

So friendstream is now officially lame.
I'm on tweetdeck NOW but wtf... big widget that is lame.

willy900wonka said:
So friendstream is now officially lame.
I'm on tweetdeck but wtf... big widget that is lame.
Click to expand...
Click to collapse
there will be updates soon enough.

[Q]Facebook for HTC Sense

Ok, I can't take this anymore and I didn't know what keywords to use for a search...here's my issue. When I sync my contacts, their number changes to +15551234567 instead of 5551234567...how do I fix this or can I?
Sent from my ADR6300

The way I do it is have the phone sync with Outlook and in Outlook I have the format set to (555) 123-456. The don't use the facebook ap, just use the facebook mobile page.

I have a question about Facebook For HTC Sense also
My phone is synced with my facebook account but ever since I updated to 2.2 from ATT, if I try to update my status or upload a picture using Facebook for HTC Sense, it doesn't work. Is there a fix or should I just download the facebook app from the market again?

What ROM are you using?

NBA Brawler said:
I have a question about Facebook For HTC Sense also
My phone is synced with my facebook account but ever since I updated to 2.2 from ATT, if I try to update my status or upload a picture using Facebook for HTC Sense, it doesn't work. Is there a fix or should I just download the facebook app from the market again?
Click to expand...
Click to collapse
Well you should be able to update it from within friend stream...have you removed the account and added it again?

Boomh4u3r said:
Well you should be able to update it from within friend stream...have you removed the account and added it again?
Click to expand...
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Yeah I tried that. What I'm trying to fix is this
http://forum.xda-developers.com/showthread.php?p=6301459#post6301459
Ever since I got the 2.2 update, it hasn't been working. Oh and sorry for asking this in the Droid Incredible section. I have the Aria on ATT.

[Q] Facebook contact sync

how can i get my contacts to sync with facebook?

try FriendCaster

i dont mind Friendcaster, but are you saying that syncing contacts isnt possible with FB?

Go into the settings of the phone, accounts, add a Facebook account. Doesn't appear you do it through the App itself.
Edited: Well crap, I'm trying to do it through the Accounts in the phone, but when I select Facebook, it doesn't do anything. Hmmmm.

craighwk said:
Go into the settings of the phone, accounts, add a Facebook account. Doesn't appear you do it through the App itself.
Well crap, I'm trying to do it through the Accounts in the phone, but when I select Facebook, it doesn't do anything. Hmmmm.
Click to expand...
Click to collapse
did that. when i go into setting and hit add account, i press FB, nothing happens and it goes to previous page. It will not add that account….

We are gonna have to wait for the dbags at Facebook to update to the new api's
Sent from my Galaxy Nexus using xda premium

I seem to remember Facebook having a similar issue when the Incredible first came out. There was an update to fix it, so maybe we're looking at a similar situation here?

mark manning said:
We are gonna have to wait for the dbags at Facebook to update to the new api's
Sent from my Galaxy Nexus using xda premium
Click to expand...
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so it wont sync on yours either?

wardo5757 said:
so it wont sync on yours either?
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Nope, I believe there is already a thread discussing this too
Sent from my Galaxy Nexus using xda premium

couldnt find another thread on this. but thanks

It can't be done unless you Flash Paul's MoDaCo Rom. For some reason FB doesn't want to use the new API's...lol I don't know the whole story but its not possible with the stock app.

wardo5757 said:
couldnt find another thread on this. but thanks
Click to expand...
Click to collapse
it was a couple weeks ago and short lived
Sent from my Galaxy Nexus using xda premium

I just want to confirm that Friendcaster will sync your contacts. Just one BIG problem, you will have a ****load of contacts and you cannot filter out the ones without numbers..

Guys, this is because Facebook wasn't abiding by Google's terms, so they removed the option for syncing facebook contacts. The only viable alternative as of now, is installing Friendcaster.

wardo5757 said:
I just want to confirm that Friendcaster will sync your contacts. Just one BIG problem, you will have a ****load of contacts and you cannot filter out the ones without numbers..
Click to expand...
Click to collapse
In contacts...just edit to display only your gmail contacts!

suzook said:
In contacts...just edit to display only your gmail contacts!
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yeh, that works.. but if your like me, i DO use facebook for some of my phone numbers

I remember hearing about this on Cnet's Buzz out loud
This was talked about a while back on Buzz out loud.
At the time Facebook would import from any source but would not export as they didn't want to give that info out.
In other words they were happy to import all your contact data from any other source so they could get ahold of it. But they did not want to return the favor if you wanted to import your contact info from Facebook into the same source you just imported into Facebook from.
This was a while back, so I don't know if this was resolved. Facebook was claiming they were protecting their user's data.
The general feeling was not too good towards facebook on Buzz out loud. Their feeling was the contact data belongs to the person holding the account and they should be able to sync it if they want to.
It is well known that Facebook has bad blood with Google.
Hopefully this situation has changed as this was several months ago. But with Facebook you really never know what they are gonna do.

I see a lot of posts talking about how facebook sync was removed from the core android features.
I think that misses the point.
Facebook sync was a feature in the facebook app in gingerbread (At least, I can confirm this was the case prior to the app update. I'll confess I didn't go looking for it post update).
If it's currently available in gingerbread, I'd expect we'd see it available in ics following an update to fb.
/totally speculating

Carnagey is right. From what I have seen it won't come until that dispute is resolved...
Sent from my Galaxy Nexus using xda premium

delete the facebook app from your phone first if its on there, because when you sign in through there it doesnt add it on the phones accounts page im assuming