[Q]Is this Screen Tear on my Evo (nova 003)? - EVO 4G Q&A, Help & Troubleshooting

Over the past 3 days, I have observed some colored/broken lines on my Evo (pics attached). These have grown progressively in length. I dont recall dropping the phone. Any thoughts on the cause(s)? I know I'll have to unroot (and maybe reset PRI back to 1.40) before heading to the Sprint Store for a warranty replacement. Any thoughts from anyone who's had this?
Thanks in advance.

i thought screen tear was a software thing. try stock 2.2 -rooted of course. if the problem persists then id take it into sprint.

That's the Lcd starting to go out usually. It usually happens from very hard pressure on the trouble spot or dropping of the phone.

runningwarrior08 said:
That's the Lcd starting to go out usually. It usually happens from very hard pressure on the trouble spot or dropping of the phone.
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the smaller bunch of lines looks like a finger pad print

Screen tearing is an artifact in the display, kind of like pixelation - not a physical tear in the screen material. You, my friend, have an LCD that's going bad. LCDs are controlled by a matrix of horizontal and vertical pixels, and when the connectors get damaged, that's what you see.

Looks like someone smashed it with their finger too me. Almost looks like a finger print.

Same here..looks like someone smashed it with a finger.

Thanks for the feedback guys. I have never dropped my phone. On the other hand, that 'imprint' is actually underneath the anti-glare strip and is visible ONLY when the phone is on.
I just did a nand restore of rooted stock 2.2, the 'damaged' pixels still visible. I guess I'll try getting a replacement for a phone that's a month old.
By the way do they offer Evos with the 2.2 Froyo updates now?

This is totally unrelated but what Rom are you using in the photos dan?
Sent from my HTC EVO

keanpndx256 said:
This is totally unrelated but what Rom are you using in the photos dan?
Sent from my HTC EVO
Click to expand...
Click to collapse
It is Cyanogen RC2.
Sent from my PC36100 using XDA App

dan0412 said:
Thanks for the feedback guys. I have never dropped my phone. On the other hand, that 'imprint' is actually underneath the anti-glare strip and is visible ONLY when the phone is on.
I just did a nand restore of rooted stock 2.2, the 'damaged' pixels still visible. I guess I'll try getting a replacement for a phone that's a month old.
By the way do they offer Evos with the 2.2 Froyo updates now?
Click to expand...
Click to collapse
Yes, new Evos are shipping with 2.2, but there are still 2.1 versions lurking about on some shelves.

Related

Dust under dEsire screen...

I notice a piece of lint under the glass on my desire. Not highly noticable, but still... I suppose its kind of impossible to make a screen thatsize and have it sealed with zero foreign objects undreneath? I read that this was a common problem with the nexus one. not sure if its common on Desire, or if the dust was there when I bought it, or got in in the last 3 days.
I wouldn't consider replacing it or anything, not over that. Maybe over a dead pixel, buit not some lint. anyone else notice anything under their glass?
yup got same, a tiny piece above the menu key, about 2 mil from the bottom edge of the screen. not enough for me to send it back though.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
yeah I read quite a few threads on the matter. Theres a good chance you'd get the same in a replacement model so not worth it if its minor. Loving the phone though. some piece of kit
I didn't notice anything under the glass screen so far. I got mine on March 27th.
mcgon1979 said:
I suppose its kind of impossible to make a screen thatsize and have it sealed with zero foreign objects undreneath?
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Well that's not true. I have had an HD2 for several months now and as we know it has an even bigger screen than the desire.
My point is that I have absolutely NO dust particles under my glass. I have looked and looked, under sunlight etc. NO dust. Why? Cus on the HD2, the LCD is glued to the glass/digitizer wich makes it impossible for dust to get in. On the Desire, I believe this is not the case wich means dust will eventually build up under there with time.
Halle said:
My point is that I have absolutely NO dust particles under my glass. I have looked and looked, under sunlight etc. NO dust. Why? Cus on the HD2, the LCD is glued to the glass/digitizer wich makes it impossible for dust to get in. On the Desire, I believe this is not the case wich means dust will eventually build up under there with time.
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Alas you are right. I have more dust under my screen than I did when I got the phone 2 months ago. So... I guess it's not airtight. well, not that I expected it would be. maybe they could not glue the amoled screen to the digitiser/glass in the amoled screens. who knows.
solution
ive posted a reply about this on the phone restarting thread. essentially htc said that BOTH the dust and phone restarting are their problem so ive had the phone replaced within a week
This is a massive problem with the Topaz. Dust gets in by the top of the volume key. Thankfully it's only noticeable with the phone switched off, so it's not serious issue, just very prevalent.
HTC need to improve their sealing process between digitisers and their screens.
I had dust under the screen after 1 week on the left hand side. Pretty bad design fault from HTC if you ask me. On my old HTC Magic dust came in from the speaker grille and then fell down from the top of the screen.
Back on the desire though I got a case and screen protector from amazon and no more dust has appeared since then.
jaymit said:
ive posted a reply about this on the phone restarting thread. essentially htc said that BOTH the dust and phone restarting are their problem so ive had the phone replaced within a week
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Cheers. I've contacted support, but I doubt they would replace the phone. We'll see.
mcgon1979 said:
Cheers. I've contacted support, but I doubt they would replace the phone. We'll see.
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Click to collapse
They offered to take it in for repair (as opposed to replacement). Ah well. I'll hold onto it as its minor. I heard of some guy on here sending it off for repair only to get it back with more dust in it than originally.
I think the best thing is to examine the unit on the first day of purchase with a fine tooth comb. If anything is wrong then send it back to clove or hantec or whoever for a direct swap replacement. Next time... When Desires future heir is born I will do that.

Alright, if I take in my 002 EVO for severe light leakage what should I expect?

Will that be enough to warrant a replacement from Sprint? It's obviously a manufacturer's defect and a huge cosmetic flaw. Anything else I would have to tell them to get it replaced? I'm covered under the Total Equipment Protection plan, so I know everything other than water damage and total destruction is supposed to be free. My plan is to just say, "Hey, my phone has been like this since I got it, and I didn't think anything of it until I saw my friend's EVO with absolutely no light-leakage and realized what a huge defect this was. I feel this reflects poorly on the build-quality of the launch models, and I would like a new hardware revision if possible."
Edit: My screen glass is also slightly coming off in the lower right-hand corner, so light is even leaking straight out that way as well.
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
chazglenn3 said:
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
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What do you mean a "screen in stock?" Are they going to physically replace the glass? There's nothing wrong with the screen itself.
(Damn, I keep hitting "thanks" instead of "quote.")
On my phone there was just dust under the glass. They replaced the whole thing because it is one assembly...LCD, digitizer, and glass including the outer black bezel. When I took mine in the tech said, "let me make sure we have a screen in stock", then said they did and to come back in an hour. Phone was good as new when I returned.
They will fix the glass if they have it in stock. they will take your apart, and reglue a new piece of glass. If they dont, they will order you a refurbished phone, which could have worse leakage than you have now.
I have dust under the screen as well, but haven't taken it in because I don't want to unroot the phone or get a refurb back...
if I call the service center that is near me and they have a screen, can I just make the phone look stock or do I have to unroot?
Sent from my PC36100 using XDA App
I took mine in fully rooted and running Fresh with Riptide's theme...not a word was said. Rooting would only be an issue if you were seeking a software related repair. Of course, there are those that say otherwise, so do whatchalike.
I'm running cm nightly, so I'll probably flash a stock look before going in.
Thanks
Sent from my PC36100 using XDA App
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
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i do not see why they would need to replace the glass as well. im not about to loose my screen protector. i might just buy a lcd on ebay and do it myself. i also have white spots and severe light leakage.
TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
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Click to collapse
You will definitely not get a new phone. I went through this with them about 2 months ago. I had a launch day Evo that had light leakage and the screen was loose on it. I was told it was pretty much normal in the store and they even told me it was not a known defect, how this is true is beyond me. Anyways, they send a replacement to me and it had worse light leakage than my original so I had to take it to the store to prove this Sprint. After that I had to sit on the phone forever with Customer service and they finally shipped another replacement. Well guess what... it had light leakage as well. So, in the end I took the one that had the least light leakage but it still has some. They are going to want to replace your screen or a refurb. I even went through retention to try and get a new phone which is like the highest up you can go through customer service and they wouldn't even give me a new one. So, if I were you keep what you have because more than likely a replacement is going to have leakage as well. Hope this helps some, but unfortunately HTC likes to crank out Evo's so fast that the quality control isn't the best.
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
Light leaking is not keeping your phone from working so there would be no replacement.
sekigah84 said:
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
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I might try it. I'm going to be jumping ship on the 20th, anyways. A newer EVO could make a $50 difference on eBay, and it wouldn't matter if my warranty was voided due to being rooted. I'll leave CM6.1 on there for ****s and giggles.
--
Sent from my HTC Supersonic.
Well I had the light leakage too,I just took a tiny bead of glue,ran it along the edge and everything is fine......you can't even tell where I glued it.problem solved.
sent from a terminal in the nightlands!!!!

screen replacement

I cracked my screen at work a little while ago, and was planning on sending it in for replacement with my insurance. With the discontinuation of the incredible, i really don't want to get a droid x, or the samsung either. I had a few questions. Im a little confused as how the whole system work, I know that there is a digitizer, the glass, and the slcd or amoled screen. If the glass is cracked but the picture, and the touch part works fine do I have to replace everything or can I just replace the glass? Also is there a good place to purchase the parts at a reasonable price, and lastly how can you tell what kind of screen you have? Thank you any one for your input.
heres where you buy it http://www.globaldirectparts.com/ and when did you buy your inc?
If you can find your hardware version 002 is amoled.
Sent from my ADR6300 using XDA App
and 003 is slcd
The glass IS the digitizer. When you buy a new one, you will see that its actually two pieces of glass stuck together to make one piece.
Overall I made a 60 dollar investment fixing my own phone: a digitizer (glass) and a bezel that came with adhesive everywhere because my original one basically was fubar after trying to remove the broken glass from it initially.
ok cool, Im on the right track now, I think I got most everything figured out, where would I be able to find my hardware info.
dannyg37 said:
ok cool, Im on the right track now, I think I got most everything figured out, where would I be able to find my hardware info.
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Click to collapse
If you can still see your screen than go to settings>about phone i think and look around there dont have my phone with me (flashing a rom hehe) so i can't tell you.
JoelZ9614 said:
If you can still see your screen than go to settings>about phone i think and look around there dont have my phone with me (flashing a rom hehe) so i can't tell you.
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I'll take it from here
Settings>About Phone>Hardware Version
002 = Amoled
003 = SLCD
Let me know how your repair goes, a buddy of mine smashed his screen and I think it's something I could do for him, but I just want some input on how hard it is to do that.
yah will do. Ive watched a few videos, on the Internet, doesn't look too hard, just have to take my time. I appreciate everyones help
Take your time!! I've done two screens and a digitizer and patience is key. It would've only been one screen if I would've taken more time taking out the slcd. Its easy to break or create dead spots.
Sent from my Incredible using XDA App

[Q] Touch screen madness

In the past month or so my Dinc2's touch screen has become increasingly erratic. I don't think it's the screen itself, because anytime problems arise, a quick off and on of the display will fix things. However, the problems seem to be centered on the bottom section of the screen...weird.
The problems I'm talking about are unregistered presses, pressing one place and something happening in another place, presses happening without any contact at all, etc. For example, sometimes I won't be able to drag to unlock, but when I turn the screen off and on, it'll work.
I'm thinking (hoping) it's a software thing. I'm running CyanogenMod-7.2.0-vivow. Are there updates to this ROM? Should I just try another ROM?
Looks to me like a faulty digitiser. But try wiping and refalshing. It won't hurt. Good luck.
Sent from my HTC Incredible 2 using xda app-developers app
casseer15 said:
Looks to me like a faulty digitiser. But try wiping and refalshing. It won't hurt. Good luck.
Sent from my HTC Incredible 2 using xda app-developers app
Click to expand...
Click to collapse
After wiping, should I flash a fresh version of the ROM or restore a backup?
skern49 said:
After wiping, should I flash a fresh version of the ROM or restore a backup?
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Click to collapse
try wiping and flashing without restoring. start fresh. if it works, then you can look int restoring.
casseer15 said:
try wiping and flashing without restoring. start fresh. if it works, then you can look int restoring.
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Click to collapse
Didn't work. Any other ideas? Not sure what this digitiser thing that you're talking about is...
EDIT: Ahh...it's hardware. Well, crap. Is there a cheap way out of this mess?
I found an "HTC Droid Incredible 2 Tough Screen Digitizer Replacement." $24.99. Is this the solution?
If you truly believe it's the digitizer, then yes, that's the way to go. I warn you though, the digitizer is glued to the LCD so you need patience, a light hand, and a blow dryer with low heat setting. I replaced one myself and managed to make a small spot on the LCD where I must have accidentally flexed it a little.
Back on topic, I believe I'm having the same issue with an Original Incredible. I turned on a developer option that registers screen presses as dots on the screen and I have two, almost constant, finger presses in the upper left middle of my screen. I'm thinking it's the digitizer, solely because the presses also occur in my TWRP recovery. Lucky for me, the digitizer is only attached to the front housing of the Incredible, so I just have to purchase a whole new front housing with digitizer attached. Best of luck on replacing the digitizer if you go that route, but you may as well want to invest in the whole screen + digitizer package if you can afford to.
lightninjay said:
If you truly believe it's the digitizer, then yes, that's the way to go. I warn you though, the digitizer is glued to the LCD so you need patience, a light hand, and a blow dryer with low heat setting. I replaced one myself and managed to make a small spot on the LCD where I must have accidentally flexed it a little.
Back on topic, I believe I'm having the same issue with an Original Incredible. I turned on a developer option that registers screen presses as dots on the screen and I have two, almost constant, finger presses in the upper left middle of my screen. I'm thinking it's the digitizer, solely because the presses also occur in my TWRP recovery. Lucky for me, the digitizer is only attached to the front housing of the Incredible, so I just have to purchase a whole new front housing with digitizer attached. Best of luck on replacing the digitizer if you go that route, but you may as well want to invest in the whole screen + digitizer package if you can afford to.
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Thanks for the info! Is it relatively easy to turn on the option that shows screen presses?
skern49 said:
Thanks for the info! Is it relatively easy to turn on the option that shows screen presses?
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Click to collapse
Its all different depending on the from but mostly its in Settings>Delevoper Options>Pointer Location
Sent from my Incredible 2 using Tapatalk 2

Dust under the screen?

Has anyone experienced dust under the screen yet? Because I think I see a couple of pieces under mine, as a result I'm exchanging it.
helikido said:
Has anyone experienced dust under the screen yet? Because I think I see a couple of pieces under mine, as a result I'm exchanging it.
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Click to collapse
Dust under the screen? you think htc built this phone
I've seen about 3 pieces under mine last week for the first time. 2 close to the right edges and one on the left edge. It was bothersome for a little bit, but then again, it was really only noticeable if I have my phone a few inches away from my face. So I just don't really look at my phone super close anymore.
Plus I didn't want to go through the hassle of exchanging it with everything set up just the way I like it.
Hope your next experience goes well.
I just replaced mine. I exchanged two phones in a row and got a warmer screen.
Now you just have to return the G3 8 more times to beat the return record. Lol. Not me some guy on G+. Lol
sweets55 said:
Now you just have to return the G3 8 more times to beat the return record. Lol. Not me some guy on G+. Lol
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Click to collapse
I would if it was not my last day within the 14 days. God damn and I had a screen with a digitizer that was minimally apperant.
Please, please don't tell me this great phone has the same issue of my past one LG Optimus 4X HD
http://forum.xda-developers.com/showthread.php?t=1744934
Gildegan said:
Please, please don't tell me this great phone has the same issue of my past one LG Optimus 4X HD
http://forum.xda-developers.com/showthread.php?t=1744934
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Click to collapse
Dust underneath the screen isn't anything new, there's always been a small percentage of devices from different manufacturers with this issue.
I have a tiny one in the middle of my screen since I received it. I'm thinking about returning it because I keep fixating on it, even though it's tiny.
Would/have any of you guys return(ed) it ?

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