Google Voice Help? - EVO 4G Q&A, Help & Troubleshooting

I'm thinking about signing up for Google Voice, but it's telling me I either can use my current number or get a Google number and I have no idea which to pick. My main interest is Google Voicemail where I get transcripts, etc... but I don' want to miss out on the features that you get if you use a full Google voice number, even if I don't use them immediately and only use them at some point down the road.
Can I get a GV number, have my busy and unanswered call get forward to Google (for free on Sprint), and have the ability to in the future use my GV number for the other features as well?
Thanks.

i have a gv number and i still get transcripts and such via email when i have voicemails on my regular number

nenn said:
i have a gv number and i still get transcripts and such via email when i have voicemails on my regular number
Click to expand...
Click to collapse
So, I signup for GV and get the number, then call sprint (do I have to call them?) to setup a conditional forward of my number on Busy/Unanswered to my GV number.
Then when I'm using my phone, it's still using my normal Sprint number to dial and receive?

You don't need to call sprint at all. Signup for google voice. Confirm your cell number on google voice online. After everything is setup dial *28 then your gv number on your phone. All of your voicemails will go to google voice now. to deactivate it, dial *28 then gv phone number.

Really? Because when I told google voice to handle sprint voice mail during setup it told me that wasn't possible with sprint yet...
Sent from my PC36100 using XDA App

GV
GV can handle your voicemails without having GV take over your phone. You lose virtual voicemail, but you gain transcribed voicemails and the ability to listen to them online.

BmoreBadBoy said:
Really? Because when I told google voice to handle sprint voice mail during setup it told me that wasn't possible with sprint yet...
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
no it works, that just means that you wont be able to 'listen' in on a phone call and be able to pick up when someone is leaving a voicemail aka screening
or like the previous user above me said.... virtual voicemail

google voice is bad ass, i really like it.
if the 'broke' people or the folks who always buy prepaid was smart...they would just buy an android phone outright on ebay, craigslist or something and get a google voice number
i mean free calls anywhere in the US and text messaging?
damn near free phone.
i use it when i call phones who dont share same carrier... or low on minutes or whatever, etc etc.
the blocking a number feature is bomb too!!! not to mention dedicated voicemail greetings for each user/number

Related

Google Voice

How many people have sprint setup to forward :
* Busy Call Forwarding (Busy Call Transfer)
* No Answer Call Forwarding (No Reply Forwarding)
* Unreachable Call Forwarding (Phone Off Forwarding)
to your google voice number? Are there any added fee's or complications you've run into? Did you just have to call customer care? I heard it takes twice the amount of rings as normal to hit the google voice mail is this true?
I could see a huge benefit of receiving my voice mails via email and read them during meetings where I cannot answer and return an answer via email.
Thanks!
I've got mine set up that way since they made it free months ago. I still had a touch pro back then.
Works great.
Edit : Google had instructions on how to do it via phone. Press a few buttons.
I'm not going to quote something I'm not 100% sure of. Go to sprints site and search conditional call forwarding. Then look up your plan and see what it says about call forwarding and fees.
I have the simply everything plan so both conditional and unconditional call forwarding are included. I "think" some thing like everything data with mobile to mobile free calling, might have free conditional call forwarding. That's what you're talking about. Go check and make sure though. One of those there's a 20 cents a minute charge, so make sure.
Search a lot on google voice help. Calling someone that has free mobile to mobile, it's considered a landline call and not mobile. That means out would go against their minutes. Like I said, go research it yourself.
I went so far as to change my sprint number and not giver that out to anyone. I only give out my google voice number. The reason behind that is I want to take full advantage off all the features that gv had to offer. If you use your sprint number, you can only use gv for voicemail.
Go read up, that's what I did. Oh, btw, the transcription accuracy of your phones voice to text is noticeably better than google voice's voice to text. I like gv so far. I'm finding out new things it can do just about every day!
Sent from my PC36100 using XDA App
I reread your question. Conditional call forwarding is what you are talking about. You don't have to call sprint customer service for that. All you do to connect (after setting up the online end and phone end of settings and program) is *28xxxxxxxxxx from your sprint phone. The x's is your google voice number. To disable conditional call forwarding from your sprint number it's *38 call. Seriously though, you need to do the homework yourself because there's way too much info about it to answer in a forum reply.
Sent from my PC36100 using XDA App
I set that up last year on my sprint number, it's nice because even when my phone is off I still get voicemails that might come to my real phone number (I use my gvoice number for everything)
I've got Google Voice as my main number that I hand out to clients and co-workers, and everyone calls me on it. If I have no service, I'll almost always have a WiFi connection, and just have GVoice forward calls to my Sipgate number, which I have tied into Fring.
Free unlimited calls!
Now if only I'd stop using the damned Messaging app and do texting from GVoice instead, and if I could get Sprint's AnyMobile AnyTime to recognize Google Voice access numbers as cellphones...
EDIT: Here's the link for info on how to do conditional forwarding: Manage the Conditional Call Forward feature from your Sprint phone
drmacinyasha said:
I've got Google Voice as my main number that I hand out to clients and co-workers, and everyone calls me on it. If I have no service, I'll almost always have a WiFi connection, and just have GVoice forward calls to my Sipgate number, which I have tied into Fring.
Free unlimited calls!
Now if only I'd stop using the damned Messaging app and do texting from GVoice instead, and if I could get Sprint's AnyMobile AnyTime to recognize Google Voice access numbers as cellphones...
EDIT: Here's the link for info on how to do conditional forwarding: Manage the Conditional Call Forward feature from your Sprint phone
Click to expand...
Click to collapse
Wait...
So when I use GV to make/receive a call or text, i can use my "minutes" or get charged differently as the #'s are "landlines" ?
Am I misinterpreting what you said ?
Found this:
http://www.google.com/support/forum/p/voice/thread?tid=7162282a0c817918&hl=en

Question about Google Voice.

I'm just now getting into using Google voice as it seems to be an awesome way for me to call my customers and keep them from having my real number and calling me at crazy times..
So here's my question.Sprint has unlimited mobile to mobile.While using Google voice does it go against my minutes?...For example,if I were to use my regular number to call my fiancée cell phone it would be free.Would it still be free if I used GV to my fiancée cell phone?
I really don't want to go overboard with using this thigh if its going to count towards my minutes.Thanks for any help you can give me.
Sent from my PC36100 using XDA App
I believe it still uses your minutes, ie cell phone will be free, land lines will cost against anytime minutes.
Sent from my HTC Evo 4g
Here's what I can tell you from my own observations, but I could be wrong:
Google Voice numbers, both actual account numbers (ie, your GV number), and the access numbers (the numbers you call and/or are called by when you make a call via GV or someone calls your GV number, respectively), are all considered landlines.
Now, you can set up your GV settings on the website, so when someone calls you, it will either show their number, or your GV number. If you have it set to the former (show their number), and they call you from a cellphone, it will count as a call from a cellphone.
If you were to set it so the caller ID shows your GV# when someone calls you, it would count as a landline call, and therefore, against your minutes. When you call someone, what really happens is that GV calls your phone from one of their access numbers, and then connects that call to your destination. Because of that, it's counted as an incoming call from a landline, and thus does count against your minutes.
Finally, if you call someone or are called by someone who has their GV settings so that it shows their GV# on the recepient's caller ID, then it will count against the recipient as a landline call, not a cellphone call.
I hope someone corrects me if I am mistaken.
Google Voice works perfect on AT&T. I have an Android on AT&T and added my GV number to my A-List (kind of like a fave 5) so when I use GV it counts as an unlimited call.
Sent while sitting on the toilet.
Kinda related and i dont want to hijack the thread, but..
My Girlfriend wants to cancel her voice plan and use google voice to make free calls with her gv number, is this possible for free? or will she get charged by her company because google voice is wasting minutes. or if the calls are being made over the 3g/wifi
Hopefully this can answer OP's question also.
xemerge said:
Kinda related and i dont want to hijack the thread, but..
My Girlfriend wants to cancel her voice plan and use google voice to make free calls with her gv number, is this possible for free? or will she get charged by her company because google voice is wasting minutes. or if the calls are being made over the 3g/wifi
Hopefully this can answer OP's question also.
Click to expand...
Click to collapse
Google voice isn't voip... you actually need service for it to dial out...
Call Sprint tell customer care you want "phone to home" for $5 give the rep your Google vice number. Now you can make and receive unlimited calls to that number but you have to have the setting in Google voice show your GV number on caller ID. Post any questions I will check back to this thread.
Sent from my PC36100 using XDA App

Question about Sprint/EVO 4G and Google Voice.

I just re-downloaded Google Voice for my Android. I tried it a few months back but installed a new ROM and never reinstalled it.
I decided I wanted to be able to use my Google Voice number again so I re-downloaded it and when I went to set it up, Google Voice tells me they have partnered with Sprint and it's asking me if I want to do the fully intergrated install for Sprint OR the standard Google Voice install.
What is the difference?
I've waited to set it up because I don't want it to take over my phone until I know what I'm getting myself into!
Thanks
*Update*
Maybe if I tell you guys WHAT I want GVoice for, you can tell me what option to use.
I want to use Google voice to hide my Sprint number. I want to be able to give out a number that people CAN call me on, without them knowing my real Sprint number, and if I return their calls, I only want them to see my GVoice number.
I also like the idea of being able to block numbers in GVoice so the caller thinks my number is no longer in service which I see you can do.
Thanks.
If you ibtergrate with sprint, your sprint telephone number can be used as your google number! One number for both.
If you want to use a seperate number for google then do this.
1. Log into google voice from computer.
2. Click on your number in top right hand corner.
3. Select phones
4. Deactivate google voice on your number.
Done!!! 2 numbers.
Sent from my PC36100 using XDA App
So then it completely defeats the purpose of using Google Voice? Everyone I know uses Google Voice to mask their cellphone providers number.
Everyone I know uses it to be anonymous. I mean I know Google knows what your real number is so like you wouldn't want to call in any bomb threats but everyone I know uses Google Voice as a disposable number. For example, bill collectors or Craigslist ads etc.
If you intergrate you may also use your google number as your number. Sorry for not explaining that!
Sent from my PC36100 using XDA App
When you install, choose use my google number and callers will see your google number. You can always change this.
Sent from my PC36100 using XDA App
OK so what does the integration do exactly then because I can use my Google Voice number without integrating and just doing the standard setup.
I'm kinda lost as to what it does exactly. Like what the point it.
Your google number is a landline, so if you intergrate, your cell makes the call but shows the landline nuber, as opposed to calling ftom the google number without intergration wich uses landline minutes!!
Sent from my PC36100 using XDA App
So if if you dont have the simply everything plan and intergrate your caller id just displays your google voice wich saves landline minutes because your calling from your cell and displaying your google number.
Sent from my PC36100 using XDA App
Im in the same boat as the OP. I just reinstalled CM7 from scratch & when I installed GV, I had the same options.
I really just use GV for the voicemail integration. I wouldnt mind being able to setup custom greetings for family members, I guess the text being saved on google is a good thing (though a little scary).
I just dont get what the point of it is if I already have a GV number (which I dont use except for voicemail).
I just dont see the benefit of porting except for the GV being the one stop phone number I give out with some blocking features.
My bigger concern is if I wanted to leave GV or sprint, how that gets handled, or what rights i am signing over to google on my information.
Any ideas on where to find more info?
THanks,
Rich
parksc976 said:
If you intergrate you may also use your google number as your number. Sorry for not explaining that!
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
You have to pay to keep your GVoice number, though.
Integration is great for those of us who want the GVoice features (texting and voicemail from the app and web) without a separate GVoice number that everyone has to learn. I love having access to my texts from a browser, and can call people from my netbook and it shows up as my cell number.
Yes, you can do that without integration too, but this way I didn't have to teach everyone a new number. I've had my mobile number for over six years now; I don't want to get a new one.
What happens if you leave sprint? Does Google 'own' your voicemails? Does your texts go through the native app, or in the google voice app?
RichTJ99 said:
What happens if you leave sprint? Does Google 'own' your voicemails? Does your texts go through the native app, or in the google voice app?
Click to expand...
Click to collapse
You can de-integrate your number. I imagine that Google would give you another Google number at that point.

Google Voice on E4GT

Has anyone figured out a way to use Google Voice as the primary voicemail app?
snapa55 said:
Has anyone figured out a way to use Google Voice as the primary voicemail app?
Click to expand...
Click to collapse
Yeah, you go to the website
google.voice.com
and you can configure your settings there.
To my knowledge, there's no way to set Google Voice as the primary way to handle voicemail, like there is on the Evo 4G.
I don't have my phone yet (being delivered today), but why would using the instructions from the google voice website not work? What happens when you try?
I think it is *28 then your google voice number.
Google voice voicemail is set between the account and your GV account... it is completely unrelated to the phone. The app can retrieve the VM's and help you setup the voicemail, but it isn't required.
Its working for me.
Hey, quick question. I set up google voice, but now it's my primary phone number for when I text my friends. Is there a way to undo this? Even after uninstalling it, my primary texting number is my google voice number.
Login from a desktop and deactive your google number. You have a limited time before losing your sprint number.
Sent from my SPH-D710 using XDA App
If you go to the website voice.google.com - there's an option in there to integrate voicemail. On the phone settings you can click 'activate google voicemail on this phone'
basically it forwards the call at the last ring to your google voice voicemail and skips your sprint one.
Then that voicemail shows up in the google voice app, or you can set it to email you and even have a written transcript.
That's what I'm set up like. I dig it.
Works fine here. I had a little trouble getting it activated... I think this was because I was expecting it to switch too quickly after I set it up. You have to give it a few min/hours to start rolling your voicemail to Google Voice.
It will ask you to dial *38 and your number and it never works for me. Just make sure you have your sprint phone listed to forward to on the GV settings online and then install the app on your phone and go through the setup on the app and your voicemail will use GV...at least it does for me.
I had to remove it on my NS4G, caused me nothing but problems. And then when I did remove it I had to call sprint and have them reset my account because I was unable to receive calls and callers just got hung up on rather than connected to my voice mail.
I never let Sprint take over my GV number...I made it so I still had the choice to use my sprint or GV number. I ported my number to GV so I could go to any carrier I wanted to and have as many phone ring on the same number. I have a boost phone also that rings my GV number.
I have never been able to get voice mail without the app while my number was integrated. How do you get voicemails without the app? Do you just call your own number?
Sent from my SPH-D710 using XDA App
420247paul said:
I have never been able to get voice mail without the app while my number was integrated. How do you get voicemails without the app? Do you just call your own number?
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
No you have to have the app
That didnt work out so well for me. If you ported for free because you are on sprint as soon as you cancel your service that number is inactive. I had to choose between my number and this phone and I took the phone and dont regret it one bit
alnova1 said:
I never let Sprint take over my GV number...I made it so I still had the choice to use my sprint or GV number. I ported my number to GV so I could go to any carrier I wanted to and have as many phone ring on the same number. I have a boost phone also that rings my GV number.
Click to expand...
Click to collapse
Sent from my SPH-D710 using XDA App
420247paul said:
That didnt work out so well for me. If you ported for free because you are on sprint as soon as you cancel your service that number is inactive. I had to choose between my number and this phone and I took the phone and dont regret it one bit
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I ported my number when GV started porting long before sprint got involved...I payed 20 bucks for it.

Google voicemail on Tmobile's $30 Monthly 4G plan

Has anyone been successfully able to get Google Voicemail to work on the GN for this plan? I configured the settings but the caller does not get the voicemail greeting, just keeps ringing. I have also disabled the carrier voicemail. Any steps to get this to work is appreciated. Thanks in advance.
I don't have a Nexus yet, but did you properly register your phone on Voice? Specifically through the settings page? Typically, Voice gives you a number to dial on your phone to "activate" it.
I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.
Luxferro said:
I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.
Click to expand...
Click to collapse
I'm on prepaid as well... and i'm assuming you mean Google Voicemail? If so i'll have to try this out.
Luxferro said:
I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.
Click to expand...
Click to collapse
Thanks, I have done what you described but it never goes to voicemail, just keeps ringing. Maybe I missed a step. Anything else I can try?
Do you think it's not working because I had ported my number?
You sure you have google voicemail actived for that number in your google voice settings? If so, it should just work.
Attached is a pic showing the settings I am talking about.
Luxferro said:
You sure you have google voicemail actived for that number in your google voice settings? If so, it should just work.
Attached is a pic showing the settings I am talking about.
Click to expand...
Click to collapse
Yeah, its activated like your screenshot but I did not enter those code on the phone because it errors out on the phone. What do I need to do on the phone other than signing into the GV account? Thanks
If you activated correctly it should just work. maybe you should deactivate it and try again.
Luxferro said:
If you activated correctly it should just work. maybe you should deactivate it and try again.
Click to expand...
Click to collapse
Did you disable the carrier voicemail after GV voicemail was setup or before? Not sure if that matters because I disabled it as the very first thing.
vince2398 said:
Did you disable the carrier voicemail after GV voicemail was setup or before? Not sure if that matters because I disabled it as the very first thing.
Click to expand...
Click to collapse
The order shouldn't matter. Has nothing to do with google voice or it's voice mail.
T-Mobile's prepaid plan does not support unconditional call forwarding, which is required to use Google Voice as the voice mail box on a non-Google Voice number.
However, just using a separate Google Voice number and its voice mail box works fine.
I have the same plan ($30 Monthly4G) I love it (no fees and taxes) except for this lack of unconditional call forwarding.
Hong.
hongcho said:
T-Mobile's prepaid plan does not support unconditional call forwarding, which is required to use Google Voice as the voice mail box on a non-Google Voice number.
However, just using a separate Google Voice number and its voice mail box works fine.
I have the same plan ($30 Monthly4G) I love it (no fees and taxes) except for this lack of unconditional call forwarding.
Hong.
Click to expand...
Click to collapse
I don't think it is required to use google voices voicemail.
While the google voice app on the phone won't be able to setup voicemail (cause of lack of conditional call forwarding), you can activate it through google voice desktop version. As long as your carrier voicemail is disabled (I called them to disable it, and have them turn off web-guard), then when someone calls your google voice number, it will forward to your phone, but if no one answers the phone, after x seconds your google voice voice mail should pick up the call and your phone should show a missed call, and a google voice notification (for the voicemail).
I'm not sure why the OP is having problems. Lots of people have it setup this way.
edit: did you disable web guard too? (you need to call and verify your age). if not, maybe your problem is related to that.
Luxferro said:
I don't think it is required to use google voices voicemail.
While the google voice app on the phone won't be able to setup voicemail (cause of lack of conditional call forwarding), you can activate it through google voice desktop version. As long as your carrier voicemail is disabled (I called them to disable it, and have them turn off web-guard), then when someone calls your google voice number, it will forward to your phone, but if no one answers the phone, after x seconds your google voice voice mail should pick up the call and your phone should show a missed call, and a google voice notification (for the voicemail).
I'm not sure why the OP is having problems. Lots of people have it setup this way.
Click to expand...
Click to collapse
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
That's pretty much the only way to use google voice without making a big confusing mess for the phone owner and their callers. At least IMO. I thought that is what the OP was trying to do.
martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
Yes, that was what I was attempting to say if I can ever be good at explaining myself. http : //support.t-mobile.com/message/53150
I really really wish that T-Mobile support unconditional call forwarding for this monthly prepaid plans. As far as I can see the only real difference between the prepaid and the post-paid plans are exactly that: you pay for the next month or for the previous month.
Hong.
martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
Sorry for the confusion. Yes I am trying to use GV voicemail on the Tmobile number not the GV number. The GV number works fine but my primary number is the Tmobile number so I need voicemail on that number (preferably GV and not the carriers). Thanks
Oh man I had them disable my voicemail so I could use this feature, should have read this first.
Are there any alternatives? Workarounds? I would really like to keep my tmobile number and still use google voice on this plan.
So I'm a little bit confused about what you guys are saying. Is it possible to set up voicemail through Google voice on T-mobile's monthly4G plans? If so could someone put up a guide or something? I added my phone number to my Google account and got to the point where I could enter the code as a regular phone number (the MMI code) and my phone gives me the error saying call forwarding isn't supported. TIA
narlynarwhal said:
So I'm a little bit confused about what you guys are saying. Is it possible to set up voicemail through Google voice on T-mobile's monthly4G plans? If so could someone put up a guide or something? I added my phone number to my Google account and got to the point where I could enter the code as a regular phone number (the MMI code) and my phone gives me the error saying call forwarding isn't supported. TIA
Click to expand...
Click to collapse
Check the other $30 prepaid thread for more info.
Basically if you just want to use GV for Voicemail and not calls, you have to call and tell T-Mobile that you'd like to cancel your T-Mobile Voicemail service. Then you'll be able to set up GV for Voicemail at that point.
The issue is that the way GV normally works for Voicemail is your T-Mo # receives it then forwards to GV #. Most prepaid plans don't offer call forwarding so it won't work.
Of course if you're all-in and ported or using GV as your primary number, then you just use that and GV handles Voicemail normally.

Categories

Resources