Related
After praising the tp2 for nearly two weeks now I have decided I will return it to MPD.
I paid 457 for this phone and I will except nothing less than 100 percent perfection in terms of build quality.
After 2 weeks use I have to following problems:
- The sceen travel before it hits the lcd in the centre of the screen had increased rapidly and I can now notice a significant change between sensitivity at the edges and the centre (about 1-2mm).
- The sliding mechanism has got easier which is good, but the movement of the screen is about 7mm when at full tilt, where as it was minimal at best when I received it.
Im not writing this as a sob story; I have a genuine worry that these could be very common problems and yet im unsure at the chances of returniing it for a replacement - hoping it wont have the same problems
Mine went back I had it one day, They called me when they received it and then acitoned a refund. The Touch Pro 2 is a terrible built device for something that cost's half a grand.
I have gone back to the Touch HD but really miss the keyboard oh well at least my device isn't going to fall apart. My partners device was perfect and now after a month of use it is now wobblying when you touch the screen and slider is so loose.
sorry you need to mail the webshop and wait for your reply sometimes they reply quick other days they take a while to reply. It will get worse get it replaced or refunded is my advice.
had two deviced now and sent both back. i cross my fingers the third onw will be without any isues. think MANY bad manufactured devices are out there
on my 4th so far and not 100% happy, wobble in the screen when tilted. Very bad design from HTC, poor build quality.
wobble in the screen would not be such a big problem for me i never tilit the screen. hope ill get a device with no other problems next time.
i cant understand why they built this useless tilt feature into the slider the slider could be much more "robust" without this tilit mechanism.
Say it ain't so....
How common are these screen issues that you guys are mentioning, the wobble and such? These issues that you folks are bringing up are starting to worry me, and what worries me even more is that some of you went through 3 or 4 of the TP2s already, leading me to believe that these problems are more widespread than I'd like. I've been anticipating this phone's arrival since February and I really hope that these issues aren't so common that it turns the TP2 into a total let-down instead of the great device that all this hype is leading me to believe. If at all possible could you guys please post updates on your situations?
thanks, and I hope all works out well for you guys.
What do you mean by a wobble? Is the screen itself deformed or are the letters/pictures deformed on the display?
Maybe you can post a picture or something?
I hardly ever use the Tilt feature. When I first heard about it I thought it was brilliant, still looks cool, but it isn't comfortable to work with ...
the wobble issue is discussed in this thread:
http://forum.xda-developers.com/showthread.php?t=524641
some people are worried about the screen wobbles a little bit when its tilt like in this video:
http://www.youtube.com/watch?v=I6A5v-DR1A8
i think this is ok if it is not too much.
BUT i had two devices with a problem similar to this video and thats absolute not ok for me:
http://www.youtube.com/watch?v=BObBGt40hYg
the screen wobble isnt such a big problem for me, it makes it easier to slide out flat.
my problem is with the flex on the touchscreen. it feels like you push down on one plastic layer which then hits the lcd behind, making it less sensitive in the centre than the edges where i dont have this problem.
i think there is nothing to do. this is the "touch" in touch screen. it has to be little bit flexible to react to your input. dont compare it to the iphone thats a nother technique.
or do you mean something else?
Hi lhwparis
real glad you posted those videos of the wobble. I was beginning to think it was something quite serious, but i see that kind of bounce in most tiltable systems. So not so worried now.
Has anyone done a poll yet of how many people have a phone that does this? strange that its not the same with everyones.
what do you mean with "bounce"? video 1 or the beginning of video 2.
i think the wobble when screen is tilt is normal on most phones (only some without wobble) and thats not a great problem. the second video with the gap between the display and the phone in closed position is a realy great problem for me.
yes i did watch both, i guess im refrerring to the wobble, whilst its open.
perhaps the bounce whilst its closed is not so normal, although again im not sure how much of gap would be a source of concern.
I've got to be honest here. I am one of the fussiest people in the world when it comes to gadgets, but I think there is a lot of over-reaction about the "wobble" issue. The mechanism which allows the screen to tilt will have some "play" in it - otherwise you'd never be able to slide the keyboard out. The same "play" is what means that there is a gap between keyboard and screen - and this will be larger on the side nearest the power button, and it will give a little when you push on this side of the device, as the two halves are held together by the hinge at the opposite edge. It's unavoidable - even if your device doesn't do this from new, I can pretty much guarantee that it will do so within a few weeks. If the hinge is actually loose - so the screen doesn't stay put where you leave it, or if the slider mechanism works without you wanting it to, then you have a problem - but small gaps and small amounts of play in the mechanism are not only normal; they are what prevents damage from operating the mechanism.
"Give" near the centre of a large touchscreen is also pretty common - it's difficult to get the touchscreen to lay perfectly flat, as it is only secured at the edges. Again, there will be a degree of variation between samples, but this is another thing that will change with time. It also quite often varies with air pressure - if you take any touchscreen device (other than the iPhone, which uses a different principle) up in an aircraft, the touchscreen will frequently bulge out more from the screen due to the reduced ambient pressure and the small amount of air trapped under the touchscreen.
I really think that some of you are getting a little too over-stressed about this - 99% of these devices are fine. Leaving aside anything else, these will all have been tested in the factory, and mechanical function of the screen hinges and touchscreen will have been tested on every device before it was packed.
still, its disturbing to hear how many people are getting differences in their build quality. perhaps this is why tmobile uk are not going to be launching the device?
lhwparis said:
i think there is nothing to do. this is the "touch" in touch screen. it has to be little bit flexible to react to your input. dont compare it to the iphone thats a nother technique.
or do you mean something else?
Click to expand...
Click to collapse
The flexibility in the hinge is nothing to do with the resistiveness of the screen. Regardless of the screen, there should not be this amount of flex in the hinge.
what a load a rubbish.............if any of you fusspots owned a tytn 2 you probably would have nightmares. too much fussing over a wobble which is manditory to avoid sudden harsh impacts and decrease tension on the ribbon that goes from the board to the screen. the screen when tiltled was not actually done so we can sit there wobbling it. in fact no one actually needs to wobble the phone. the phone is sturdy when in full tilt then it works. imagine people actually sitting there wobbling the thing. what do you think will happen? it will loosen...........the wobble is not a feature of the phone but for safety and longevity of the moving parts of the phone. if you don't like the phone then don't buy it. if the screen had no wobble i'd be reading whole new thread of how it should. obviously this phone willl not please everyone and so those moaning about wobble should not buy the phone! obviously there will be some faulty handsets but needing 4 handsets should tell you that maybe it ain't the phone but actually you with the issue. it amazes me how people always find one thing negative to focus on but forget all and i mean all the positive aspects of this phone. what wobble?????????? touch HD which i do own has nothing on tp2 so thats a backward step! this is a phone not a tennis racket
no you are right, but the gap has got bigger in the middle since when i first got it, and comparing it to my friends HD the gap is far greater. There is barely any travel when it comes to the edges, and I see no difference of why this couldnt be the same for the centre.
shure2 said:
what a load a rubbish.............if any of you fusspots owned a tytn 2 you probably would have nightmares. too much fussing over a wobble which is manditory to avoid sudden harsh impacts and decrease tension on the ribbon that goes from the board to the screen. the screen when tiltled was not actually done so we can sit there wobbling it. in fact no one actually needs to wobble the phone. the phone is sturdy when in full tilt then it works. imagine people actually sitting there wobbling the thing. what do you think will happen? it will loosen...........the wobble is not a feature of the phone but for safety and longevity of the moving parts of the phone. if you don't like the phone then don't buy it. if the screen had no wobble i'd be reading whole new thread of how it should. obviously this phone willl not please everyone and so those moaning about wobble should not buy the phone! obviously there will be some faulty handsets but needing 4 handsets should tell you that maybe it ain't the phone but actually you with the issue. it amazes me how people always find one thing negative to focus on but forget all and i mean all the positive aspects of this phone. what wobble?????????? touch HD which i do own has nothing on tp2 so thats a backward step! this is a phone not a tennis racket.
Click to expand...
Click to collapse
i said that wobble is normal in all posts before but i sent back my two devices because of the issue shown in this video (at the beginning):
http://www.youtube.com/watch?v=BObBGt40hYg
so you want to tell me its normal that i can lift of the screen more than 5mm in closed position?
my friend has a TP2 too and he cant lift of the screen from device and there is nearly no gap!
shure2 said:
After praising the tp2 for nearly two weeks now I have decided I will return it to MPD.
I paid 457 for this phone and I will except nothing less than 100 percent perfection in terms of build quality.
After 2 weeks use I have to following problems:
- The sceen travel before it hits the lcd in the centre of the screen had increased rapidly and I can now notice a significant change between sensitivity at the edges and the centre (about 1-2mm).
- The sliding mechanism has got easier which is good, but the movement of the screen is about 7mm when at full tilt, where as it was minimal at best when I received it.
Im not writing this as a sob story; I have a genuine worry that these could be very common problems and yet im unsure at the chances of returniing it for a replacement - hoping it wont have the same problems
Click to expand...
Click to collapse
Good luck..
The screen went really weird on mine, colours all messed up so on. Emailed mpd, which of course they didn't answer in a timely fashion so I phoned them to which they refused to help me over the phone and told me to email.
Half a day later I get a reply refusing to take it back as I've had it for over seven days and to send it to Regeneris or whoever they're called so I did that. The idiots at MPD failed to realise Regeneris wont' repair these phones, and then forward it on to HTC .. which of course it bizarrely taken them three days to do so.
Apparently now HTC have had it a week, and I've been bugged Regeneris every day, and the answer is the same .. "We've not heard anything, but I'll email them again" Either they've not emailed them as promised or HTCs customer service is evern worse than MPDs.
I've now been without my TP2 for over two weeks, with no sign of getting back and needless to say I'm pissed off!
Ok. I'm starting to see more and more threads popup about their beloved TP2 taking damage, or getting destroyed. There are links starting to fly around and i thought before it got too crazy and disorganized, I would start to try to collect them into a single thread. Perhaps people could even tell their tales of how their device got damaged, their service experience, and most importantly, the cost of repair (if any).
I also plan to add other things such as backup software and links to parts when i find them.
Hopefully, others plights will serve as a list of what NOT to do to our phones. lol
==================================================
Manual
This is a site that contains all the service manuals for HTC devices. No link yet for the Touch Pro 2/Rhodium, but as soon as one is posted, ill add a direct link.
http://www.mikechannon.net/page1.html
==================================================
Parts
HTC Touch Pro2 BA S390 Battery (1500mAh)
Dutch Supplier
Soon as a U.S. supplier is found, i shall post it here as well.
==================================================
Backup
SPB Mobile Backup Full cost $24.99, but their is a trial download. (not sure if this supports device cloning)
Sprite Clone Mobile Clone software. Full seems to cost $300
==================================================
The "Wobble"
A lot of people seem to be complaining about their screen wobbling while tilted. Not sure why anyone is messing with it, but regardless, measurements have popped up. (typical guys, lol) My personal TP2 has ~3mm of freeplay. I personally, consider this acceptable. Others have reported as much as 9mm of freeplay. Its been said that HTC claims a little freeplay is normal. How much freeplay is normal to them, is unclear. From what i have gathered around this forum, is that others seem to consider exchanging it when its 5mm or more of movement. Ill keep everyone posted on this.
==================================================
Water Damage
Posting this due to a seemingly number of claims that the water sticker is far too sensitive, and in a fairly bad location.
Water Indicator Thread
==================================================
More to come later
(ok, i only found two or three posts pertaining to actual broken devices, but ive seen reply's here and their mentioning such things.)
*********************************************************************
Great post, should be stickied for future reference.
Story's so far. (thought i saw somewhere that someone had theirs runover, but cant find it now)
Washing Machine
Rough Landing
Hard Turns
Run over by a Car (this made me die a little inside)
Lyian said:
thought i saw somewhere that someone had theirs runover, but cant find it now
Click to expand...
Click to collapse
it was aegeuss
PumpAction said:
it was aegeuss
Click to expand...
Click to collapse
Ahh.. thank you.. Link added.
(also updated main thread)
*bump?*
Anyone have any more major issues with their TP2?
Lyian said:
*bump?*
Anyone have any more major issues with their TP2?
Click to expand...
Click to collapse
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
remarks said:
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
Click to expand...
Click to collapse
Yea, im including anything that might be considered a hardware issue, that would more than likely cause the TP2 to stop working, or need a particular part replaced.
Never thought i would have to post here. .
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
josh_prayyforplagues said:
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
Click to expand...
Click to collapse
I would be demanding that this persons car insurance cover it, as it was ancillary to the wreck. INAL but it's certainly easy to argue that if he had not hit you, you would not have dropped your phone.
Did anyone hear anything about newton rings or overheat damage on the TP2 like it seems to happen quite often to TouchHD users?
I am a bit afraid of that as HTC seems to deny warranty coverage for that kind of defect and the TP2 uses the same hardware (to large parts).
If you have insurance then you can easily get if fixed right? At least, most insurances also cover repairs due to own faults.
in my experience with Tmo and there insurance..
in the US they use a company called "Assurian"
they insure the LINE that you have with tmobile.. so basically whatever phone you have on that number, is supposedly insured...
they also say no matter WHAT the reason they will cover the cost of the phone...if you drop it, get it wet... crack the screen..whatever...
BUT... this is what i recomend...
before you put a claim in, call tmobile OR assurian, and just cassually ask about how the insurance works...ask what they would cover.. ( chances are they will cover everything)
next they first try to help you fix the phone ( if it were software related issues) then they tell you you have a 100$ deductible and they will replace the phone for you... and pretty much mail you a new phone..
in my circumstance i had a SE p900 i paid $1000 for... when i plugged in the ear peice it broke the internal connector and it never was able to use the handset speaker during calls...
they first "tried" to fix it on the phone by changing settings...obviusly to no avail.. then they said ok, no problem since tmobile doesnt sell p900's we will replace it with the best brand they do sell... unfortunatly none of the phones tmo sold was a valid replacement.. i told them no its unacceptable.... then then argued a little cuz they had to shell out $1000 because when i signed up they told me they would cover any phone for any reason..
anyways... after 100$ deductible and some time on teh phone, they cut me a check for $800....i was very impressed...
you should be fine, i dont think they will try to fix it, i think they will just replace it...also, MAYBE just tell them you lost it, they will replace it with deductible.. this way even though its crunched you will have SOME spare parts... but use caution because if you tell them its lost you cant EVER power it up on your sim chip. it shows on tmobile. then they will try to call you on insurance fraud...
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Ghost image...
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Finally I have sold my TP2. Traded it in for the Samsung GT-i8000 which will arrive next week.
Though I loved the TP2, it's speed and it's hardware keyboard, it bugged me that it is slowly falling apart (well, not literally).
When I first had it, the screen would hold up and wouldn't wobble much. Now it wobbles so much it annoys me. I guess that is normal wear and tear.
Anyway, that wasn't the most annoying part. It is normal for it to wobble I guess. The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
And last but not least, there were newton rings, slam in the middle of the screen. I can notice it when the screen is lit or sleeping. I went to HTC to see if they will fix it for me. Turned out they blame me for putting it my pocket and with prolonged pressure, it will create these rings... Damn! If I knew, I wouldn't of kept it in my pocket without any casing. Never knew my pocket will create these rings. Fixing it costs $1200 HKD. EAT MY SHORTS!
So all 3 added together, I don't want to keep it anymore. I don't want another because of the slider and wobbly screen. I went to Wilson Communications (Hong Kong) and traded it in and when they saw the Newton Rings, they said it is normal for large screens to have them as it's hard for the large piece of top layer membrane to keep rigid long enough. Eventually they all will give in and the rings will appear after prolong usage.
I personally disagree, I think only some will suffer from them as my HD is still ok, no rings whatsoever. Even after it has been in my wife's bag since April.
I also guess I can't wait until WinMo 7 comes out when it will support capacity screen. HTC has some new copyright thingy where you are able to use both a stylus and your fingers (not nails) to operate the system. Some kind of electro-stylus. So accuracy won't be a problem anymore.
Until then, I might have to keep my i8000 for a while. The mrs is not rather happy about me changing phones so often. LOL.
dougstoner said:
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Click to expand...
Click to collapse
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Screen back scratching keyboard
cocoaju said:
The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
Click to expand...
Click to collapse
Does anyone know if all versions of the TP2 are susceptible to the back of the screen scratching the keyboard (sans stickers, of course)? It looks like some versions (Original HTC, Sprint, Verizon and AT&T versions) have a slight ridge/seam around the perimeter of the kepboard that I assume may make the sliding mechanism better, while the T-Mobile USA version does not have this ridge/seam. Does this slight design change affect the susceptibility of the keyboard getting scratched?
khaytsus said:
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Click to expand...
Click to collapse
That crossed my mind, but I was EXTRA careful to never push too hard. I also kept it in the case on my belt, and never even came close to hitting it or anything. With the money I spent, I made sure I didn't.
I had to DOA my 2nd Pro2 for the same issue. I thought it was software related, but it wasn't. My 3rd one is flawless....
brucemeng said:
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Click to expand...
Click to collapse
The other day I noticed that I have a blue dot/circle on screen, maybe a cm in diameter. It's not a dead pixel or anything, it's just like there's a blue overlay on top of the screen. I stupidly carry it around without a case (I used to use my case but whenever the phone rang I used to accidentally decline calls whilst getting it out). Does anyone know what the problem is and whether it's fixable?
Thanks. Sorry if this is in the wrong place.
newton ring probably. Seems to become a frequent problem. Try the search on that.
Lord_Conflict said:
The other day I noticed that I have a blue dot/circle on screen, maybe a cm in diameter. It's not a dead pixel or anything, it's just like there's a blue overlay on top of the screen. I stupidly carry it around without a case (I used to use my case but whenever the phone rang I used to accidentally decline calls whilst getting it out). Does anyone know what the problem is and whether it's fixable?
Thanks. Sorry if this is in the wrong place.
Click to expand...
Click to collapse
My first phone did the same thing. Yup, it's a newton ring. If you are still under warranty (should have 1 year from purchase date), then just bring it back to Tmobile or whoever you bought it from. They swapped mine out with no problems. There is no fix that I know of without repairing the hardware. Good luck!
These guys are right, it does sound like the familiar "newton ring" issue, common to HTC hardware it seems.
There's a number of other threads across the site on that subject, you can check to see if the pics in any of them match the general look of what you're seeing...but I think the odds are very good you're just the next lucky winner in the newton-ring lottery.
FYI, although there seems to be no universal cause, heat and/or pressure are common suspects.
Thanks guys. Unfortunately I bought it handset only from the internet so I have no warranty. It's not too big or noticable so I guess I'll put up with it. It also gives me an excuse to buy myself the Touch Pro3 later on =p.
Lord_Conflict said:
Thanks guys. Unfortunately I bought it handset only from the internet so I have no warranty. It's not too big or noticable so I guess I'll put up with it. It also gives me an excuse to buy myself the Touch Pro3 later on =p.
Click to expand...
Click to collapse
Most people say you can get them from pressure or too much heat, but I babied the hell out of my first one, and I still got one, so not sure if it really has to do with that or not. Sucks though, it bothered the hell out of me to see it every time. It wasn't horrible, just a faint blueish purple ring. That's the spirit. I want the tp3 as well.
Alright so I found a stuck white pixel. It's only visible against a black background. And it's like the size of a flake of dust. Super, super tiny but now that I've noticed it I see it eveytime it's over a black background or image.
However, I was lucky enough to get a phone that has zero gap issues, and I've also already put a nice quality screen protector on it.
So my question is... Should I deal with it or exchange for a new One. It really is very tiny. I don't even have anything size wise to compare it to. I think even saying it's the size of a dust flake is too big... Also it's near the upper left corner sort of so it's not like it's in the middle of the screen.
Ps: I tried the stuck pixel fixer in the app store and it didn't do anything.
Opinions?
I'd take it back. I bought an LCD tv that had one pixel stuck as soon as I opened it up and turned it on it was off and boxed back up and exchanged. Imo it probably will be more likely to have more go out, not sure if it's true but I say exchange it.
I'm still debating. I think I'll give the store a call.
good luck finding a perfect electronic device. I know it used to be up to 3 "dead" pixels was considered ok by manufacturers. I think they've eased up though. I'd be worried about the replacement being worse.
nrfitchett4 said:
good luck finding a perfect electronic device. I know it used to be up to 3 "dead" pixels was considered ok by manufacturers. I think they've eased up though. I'd be worried about the replacement being worse.
Click to expand...
Click to collapse
+1
since phone is so new u should get lucky and get one someone returned.
but this phone is the first i wouldnt want a refurb considering all the problems with taking it apart
Honestly imperfections happen. And something this minor just deal with it. When it comes down to it though its your call.
Sent from my HTC6500LVW using xda app-developers app
andybones said:
+1
since phone is so new u should get lucky and get one someone returned.
but this phone is the first i wouldnt want a refurb considering all the problems with taking it apart
Click to expand...
Click to collapse
I wouldn't get a refurb, I'd get new. I'm friends with the manager of the corporate store, however... I think I'm just going to deal with it. I don't even notice it now unless I'm specifically looking for it against a black background, which is never lol
josh995 said:
I wouldn't get a refurb, I'd get new. I'm friends with the manager of the corporate store, however... I think I'm just going to deal with it. I don't even notice it now unless I'm specifically looking for it against a black background, which is never lol
Click to expand...
Click to collapse
I think were still within 14 days so could get new
I am just noticing on the back of my phone that when facing down, on the right side it looks like a line running all the way down, kind of hard to explain, it's not a dent otherwise I'd be able to feed it.
hmm, I may go back to the store and check out the ones on the floor and maybe get a new one, but I also don't want to lose root. I am sure we will get it eventually and will be kicking myself in the rear, but.
I guess I may end up with a refurb! lol.
I send them back though until they are up to standards, I've send 3 back and they will keep sending you refurbs until you get one you consider up to par.
One time I got a refurb and the power button was so pushed it I literally couldn't use it, another time the vibration on the phone was so crazy high, like when pressing the soft keys it was cracked up on stock ROM somehow it was insane. the third time I got the phone and there was an issue with a speaker.
I have gone through many refurbs thought my smart phone days and I have to say they actually are *usually* good. The way that the HTC One is put together though scares me for a refurb, though.
Mine has that line too. It's like 1/3 inch thick looking, right? And very faint? And I've seen the same line in LOTS of pictures. I think it's just a manufacturing thing.
Hi,
I bought recently a new Samsung galaxy tab s4 and the first time I watched a movie laying on bed with the lights off (low screen brightness), I noticed a dark stripe on the screen...
https://m.youtube.com/watch?v=TqcpX6g0ciE
Well... Is this normal? I guess it's not. Should I return it?
Thanks!
I have this too on my Samsung Note 4. It is a common defect of AMOLED displays, where the temperature and luminance degrades the pixels over time, increasing the probability for burn-in.
You can try to find which app caused this, by matching up the dark area with the app contents. For me it was YouTube and 8 Ball Pool that I was using for long periods at full brightness --- when playing a fullscreen video or game, the screen will NOT turn off. I kept forgetting this, and went to the bathroom or kitchen leaving the screen on!
Did you buy it second hand, used? The previous owner or you may have likely used full brightness and showing a static image for long periods.
There is nothing you can do to fix it. The S4 is still a new flagship model so you may be able to get a replacement.
Well... I bought the tablet two months ago, brand new, and I have barely used it. Like... twice a week or so.
My sister has the same model, used it a lot more and it hasn't developed dark stripes.
I cannot find a match except, maybe, the Google search bar. I guess I will try to get it returned. I cannot accept this on a 500€ tablet. Should I know this before hand, I'd bought a Huawei tablet for half the price.
Or maybe I'm overreacting and I simply got a defective unit.
Mokisamsung said:
Well... I bought the tablet two months ago, brand new, and I have barely used it. Like... twice a week or so.
My sister has the same model, used it a lot more and it hasn't developed dark stripes.
I cannot find a match except, maybe, the Google search bar. I guess I will try to get it returned. I cannot accept this on a 500€ tablet. Should I know this before hand, I'd bought a Huawei tablet for half the price.
Or maybe I'm overreacting and I simply got a defective unit.
Click to expand...
Click to collapse
Can you post the image you used ? So i can try on my 10 month old Tab S4, to see if i get the same issue as yours!
N1NJATH3ORY said:
Can you post the image you used ? So i can try on my 10 month old Tab S4, to see if i get the same issue as yours!
Click to expand...
Click to collapse
Hi. Sorry. I've been offline lately. Here is the test image: https://ibb.co/F3VjHSh
I'm going to return the tablet to the store to see what can be done.
Mokisamsung said:
Hi. Sorry. I've been offline lately. Here is the test image: https://ibb.co/F3VjHSh
I'm going to return the tablet to the store to see what can be done.
Click to expand...
Click to collapse
Thanks what was your brightness set at ? Man in the video link you posted the text at the bottom looked crazy bright ? On mine it looks fine please note i did move the image like you did my brightness is set at dead center on the second icon so about 25% or 30% ish (im guessing)
Also i set the brightness half way, and i do not get that black bar!
I had the same problem on the tab S3. Samsung text said it was a known issue, affecting about 30% of all screens. It is replaceable under warranty. Eventual getting through the first round of tech support, ask for support team to handle your issue. My tab S4 had the same issue, but it wasn't as noticeable. I accidentally folded into a fold-up couch and demolished it, whenever I got a replacement under AT&T insurance policy, the tablet I got had a perfect screen! I'm taking has best care of it as I possibly can, as it is literally the first perfect screen I've seen on the S Series tablets. It may be frustrating to deal with the 5 to 10 day turnaround time, but as an artist who actually works on Gray backgrounds quite often it was worth the effort.
N1NJATH3ORY said:
Thanks what was your brightness set at ? Man in the video link you posted the text at the bottom looked crazy bright ? On mine it looks fine please note i did move the image like you did my brightness is set at dead center on the second icon so about 25% or 30% ish (im guessing)
Also i set the brightness half way, and i do not get that black bar!
Click to expand...
Click to collapse
Thank you for testing this on your tablet. Actually, the overall brightness was about 15-20%. But that was enough for a dark/dim room.
Orbital_Logic said:
I had the same problem on the tab S3. Samsung text said it was a known issue, affecting about 30% of all screens.
Click to expand...
Click to collapse
Oh, do you have any references for this?
Ouch. I can feel the pain of the couch event.
Well, my tablet came today from the tech support... They wiped the memory and cleaned some greasy fingerprint marks.
But they did not solve the problem. I guess they even tried to find out what was wrong.
I'm starting to be unhappy with Samsung...
Mokisamsung said:
Thank you for testing this on your tablet. Actually, the overall brightness was about 15-20%. But that was enough for a dark/dim room.
Oh, do you have any references for this?
Ouch. I can feel the pain of the couch event.
Click to expand...
Click to collapse
No direct reference as it was a tech I was speaking with on the phone. Just ask specifically to be forwarded to support team. Then you will only be speaking with one service rep, and they will be in direct contact with the tech that handles your tablet. They can even ensure it goes to the repair center closest to you.
Well... I'm feeling like this story needs an end.
I actually send the tablet to the repair center and they changed the screen. The lady at the store were I purchased the tablet told me that the problem was a loose flex cable inside the tablet, but... Who really knows? The repair sheet doesn't mention that.
Anyway, the tablet is better now, but not 100%... It still shows a slight darkening towards a corner of the screen, barely noticeable under normal circumstances but that does indeed shows with test images. The good thing is that this is not a dark band anymore.
Thanks to everyone that participated in this thread