ANSWERED - Facbook Contacts cannot sync. - EVO 4G Q&A, Help & Troubleshooting

Firstly, I'm running the rooted stock rom (OTA 1.45..). I don't know if this has been a problem SINCE I've rooted, as I don't go on facebook much, but, one of my friends, I just dded her on facebook the other day, and then noticed that it wouldn't let me link her fb account on her contact card because her fb account wasn't present in my contacts.
Anyways, whenever I try to refresh my facebook contacts, it takkes me back to the "online directories" screen with a message that says CONNECTION ERROR.
I can login to my fb just fine and things like my friendstream and the facebook app itself are ok, but, my contacts will not update at all.
Is there a file I'm supposed to flash, or what? Any help would be appreciated.

This has been discussed here and everywhere else
As of right now, their seems to be a problem with the Facebook servers. You can log into Facebook for HTC Sense fine, but it will show that you have "no friends". When you attempt to refresh, it will just load up and then exit out of the program with the "connection failed" error.

redrazr7791 said:
This has been discussed here and everywhere else
As of right now, their seems to be a problem with the Facebook servers. You can log into Facebook for HTC Sense fine, but it will show that you have "no friends". When you attempt to refresh, it will just load up and then exit out of the program with the "connection failed" error.
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Sorry. I've seen discussions about it, but with so many different RoMs out, I wanted to make sure it was system wide rather than one or two in-particular. Thank you though.

weird, when I try to add facebook for sense to my accounts sync, it says warning the service is curently unavailable. do you want to try again? and never works.

Nothing new. It's been broken for over a week. It has nothing to do with being rooted.

MCL1981 said:
Nothing new. It's been broken for over a week. It has nothing to do with being rooted.
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If I could give a "perfect answer" award, then you'd have it. THANK you.

MCL1981 said:
Nothing new. It's been broken for over a week. It has nothing to do with being rooted.
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Click to collapse
This is the first I've heard of Facebook not working... mine has been working with no problems whatsoever. (and I'm constantly on it, refreshing all of the time) Maybe it's not as widespread as some people think?

Facebook for Android works.
Facebook for Sense is not working.
Two different things that people are getting confused. It has been down since last week. It has nothing to do with ROOT or NONROOTED phones, it has to do with Facebook's connection or server hence the "connection error" that is displayed when you try to refresh your contacts.

I'm going to take a look at logcat when I can but it doesn't seem to be a connection issue (at least with authentication). Deliberately enter the wrong password and you'll see.
An issue with Facebook none the less.
Sent from my PC36100

... and it sucks.

TommyNY said:
I'm going to take a look at logcat when I can but it doesn't seem to be a connection issue (at least with authentication). Deliberately enter the wrong password and you'll see.
An issue with Facebook none the less.
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Click to collapse
Exactly. You can log in successfully, but when it comes to getting your contacts between Facebook servers and your phone, it isn't working. Somewhere there is a disruption between the 2. Androidforums.com has been on this for a while and even the HTC.com forums have had people talking about it.
From what someone mentioned, this happened to the iPhone a few weeks ago and was successfully fixed ASAP...

Soooo, basically, we're just waiting for it to fix itself?
... ugh.

redrazr7791 said:
Exactly. You can log in successfully, but when it comes to getting your contacts between Facebook servers and your phone, it isn't working. Somewhere there is a disruption between the 2. Androidforums.com has been on this for a while and even the HTC.com forums have had people talking about it.
From what someone mentioned, this happened to the iPhone a few weeks ago and was successfully fixed ASAP...
Click to expand...
Click to collapse
I'm sure this issue will be fixed ASAP (As Soon As Possible) too, rather than just sitting around twiddling their thumbs...

Go here this should work. Be sure to read my post as well.
http://forum.xda-developers.com/showthread.php?t=737323

The problem seems to be fixed now. I just happened to open my people app, and pow! Facebook friends and contacts were updated. Pictures, updates, everything.

Related

Looks like maybe the FB syncing problem isn't ours..

http://www.facebook.com/topic.php?topic=13472&post=69405&uid=74769995908#post69405
Anybody with enough guts to delete their facebook sync account on their evo, reboot, then readd the account to see if their facebook contacts sync?
CrazyFoool said:
Anybody with enough guts to delete their facebook sync account on their evo, reboot, then readd the account to see if their facebook contacts sync?
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Click to collapse
Already tried it about 5 times with no luck. I read elsewhere that it's a FB server issue.
Mine worked before I rooted, installed CM6 and then reverted back to stock 1.47 rooted image.
good to know. i spent HOURS trying to figure it out. now i have to reroot my phone becaue i unrooted trying to fix this ****.
I've been having issues with it all day and I'm on an unrooted rom. I deleted my facebook several times and even data wiped my phone trying to get it to work, all with no avail.
I have been going crazy about this also, trying numerous methods I found on Google. None of which worked. The weird part is it pulls my profile info from facebook, but nothing else, is that the same issue you all are having also?
It's definitely an issue on FB side (FB servers). Guys on Crackberry.com are having the same issues. It's not android specific.
re2gie01 said:
I have been going crazy about this also, trying numerous methods I found on Google. None of which worked. The weird part is it pulls my profile info from facebook, but nothing else, is that the same issue you all are having also?
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yup, that's the issue i'm having.
brndnwbb said:
yup, that's the issue i'm having.
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Click to collapse
same issue im getting also
re2gie01 said:
I have been going crazy about this also, trying numerous methods I found on Google. None of which worked. The weird part is it pulls my profile info from facebook, but nothing else, is that the same issue you all are having also?
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Click to collapse
yup same here. my profile is there fully.

Facebook synch issue - possible solution found!!!

Log in to your Facebook profile and go into your Profile settings and enter a location in your workplace. Now try synch'ing your FB contacts on your HTC.
Worked for me and hearing reports of it working for others also.
Sorry dude, but I don't see anything that says "workplace" in my profile, are you refering to employer?
just tried this.
worked a treat for allowing the friendstream to show fbook updates.
still no synch with phonebook though
Vulpix said:
Sorry dude, but I don't see anything that says "workplace" in my profile, are you refering to employer?
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Yes.
I'd already set my employer in once before, but i deleted it earlier and re-entered it and my contacts suddenly started synch'ing again.
If only I could "like" this.
jaztim said:
just tried this.
worked a treat for allowing the friendstream to show fbook updates.
still no synch with phonebook though
Click to expand...
Click to collapse
Try re-entering the account under Settings>Accounts & Sync see if it helps
It helps, but can only sync part of my facebook contact..
SimonCraddock said:
Try re-entering the account under Settings>Accounts & Sync see if it helps
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Click to collapse
I did, as I had removed the account when it went wrong. still no phonebook synch.
I noticed when I flashed a new ROM that some facebook contacts were just missing when trying to link phone contacts to them. Others were there fine. I've since noticed that after a couple of days, some of those facebook contacts have appeared and I've successfully linked them to phone contacts. Others still aren't present. I'm presuming it's something at FB's end...
Just got this back from HTC Support..better late than never
We have been working with Facebook to determine a fix for your facebook problems. In the mean time, we have found that some customers have success when editing their work profiles on their Facebook page. If you have added a company and have checked the box next to “I currently work here,” simply add the City / Town of your office. This will allow for HTC Sense to communicate with Facebook without failing. I don’t want to reveal so much detail on my profile, is there another way? You can also delete the work information, and add it back after we have made the appropriate changes to solve this issue. What happened? There seems to have been a miscommunication between Facebook servers and your phone and that caused an inability to sync updates. Here’s the troubleshooting: Step Failure Action 1. User phone is connected to the internet. Connect phone to Wi-Fi or 3g internet 2. User has valid Facebook account Sign up for Facebook 3. User has Facebook work information. Make sure Work information has city / location, or remove Current work information. This should solve your problem.
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My problem is I can't even open up friend stream. I get an "unexpected error" and it closes.
SimonCraddock said:
Just got this back from HTC Support..better late than never
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Doesn´t work for me ...

Twitter causing Sense / Manilla.exe to crash

Hello everyone, starting last night, my manilla.exe/Sense crashes any time Twitter tries to download new tweets (Using the Twitter client built into Sense). Sense closes and relaunches, no new Tweets are displayed. Happens with both a manual refresh or the automated Twitter refresh.
Thinking it was maybe something funky in my Twitter feed, I logged out of Twitter and logged into a secondary almost unused twitter, and ran into the same problem.
Any idea what is causing this?
My next step would be to delete the file the tweets are stored in, in case this has some how gotten corrupt. Any idea what file to delete, or where to find a menu command to do this? Logging out doesn't delete your old Tweets, just causes them to not be displayed.
I'm sure a hard reset would fix this, but I've got a ton of software I don't want to reinstall.
Running the Sprint version of the TP2, using the stock 6.5 ROM.
As I had the same problem, since today (manilla crashing) I started browsing the forum and found that others too thought peep could be the problem. This is how I came to your thread.
I don't have a solution, but it seems to me the problem has got something to do with some or other update...
When I close phone connection (boot and then don't enter pin-code) then everything keeps working great. Updating and downloading through WiFi. even Peep!
Very strange....
Thanks. Not sure what peep is, but I don't use that. I did find the Temp folder for Twitter, and deleted everything in that, didn't help.
I did see when I tried to reconnect that it processed two tweets before crashing (based on the images it downloaded into the Temp folder). So either Twitter changed something that's messing up the client, or there's another database/cache somewhere I haven't been able to locate that needs to be rebuilt.
Guess I'll try PocketTwit in the meantime.
HTC Peep is the built-in twitter app. If you disable autosync in peep everything runs smoothly. Twitter probably made some change in protocol or sth...
An other twitter app will have to do ;-)
Oh ok. Didn't see the name Peep anywhere, or on the .exe. Good to know. Even with auto turned off, it was still crashing. However, it looks like its a Twitter issue:
A known API issue is causing some clients to crash 1 hour ago
There is an issue with the API that is causing some clients to crash. A fix is being deployed now
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Taken from their blog.
Twitter support says: problem solved!
Still not working for me, and its been about 50 minutes since they posted it was fixed to their status page. Peep still crashes on refresh, and Pocketwit refuses to show any updates.
Any updates on this? I'm still crashing this morning.
Chuck_IV said:
Any updates on this? I'm still crashing this morning.
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Click to collapse
use sktools to clean the twitter-cache. works for me.
I got it working last night. Took about 3 hours from when they posted it had been fixed, for when the built-in Twitter client started working again without crashing.
PocketTwit refused to work until I deleted the account and recreated it.
Both are working today.
Mine is still crashing. Damnit.
Try going into the Temp folder on your phone's root, and deleting all the twitter db/cache files.
shawndoc said:
Try going into the Temp folder on your phone's root, and deleting all the twitter db/cache files.
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Click to collapse
Perfect! Thanks!
I have a horrible feeling that when Twitter turn off the auth-ouath thing (http://countdowntooauth.com/) all the older phones who have a Sense tab that runs Twitter will stop working
Both my phones, HD2 stock rom and TD2 Energy rom, crashes on trying to update the twitter feed. Trying to delete the cache in \temp doesnt help. Strange. Maybe salemfox is correct, one does hope that HTC fixes Peep asap then...
Hey, my TD2 with Energy-Rom GTX 25 aug.. is working again!! Jippie! I did delete my accountsettings on the TD2 first ... But logged in now and no crashes anymore!!
I was right! Any idea is there's ANY fix for this? I doubt it, it would require a new manilla or at least us replacing some files (the ones with all the numbers in their names) in the Windows directory. It's happened on Android too...
salemfox said:
I have a horrible feeling that when Twitter turn off the auth-ouath thing (http://countdowntooauth.com/) all the older phones who have a Sense tab that runs Twitter will stop working
Click to expand...
Click to collapse
Yup. This is frustrating. Not only does Peep not work with Oath, but neither does Pockettwit. Anyone know of any Windows Mobile Twitter clients (that are good) that work with Oath?
When peep stopped working because of the bad auth connection to twitter, on the upside it resolved my SOD problem. This is on windows mobile 6.5, after I already applied the htc patch for the sms memory leak. Unfortunately last night the phone automagically seemed to try to make contact again (i heard the typical message twirp sound) and truth be told this morning the tp2 once again slept the sleep of death. I just disabled the service for the time being but i would love to know how to remove peep altogether manually. Still not clear on that.

Facebook doesnt stay logged in?

Forgive me in advance, I am asking this question on behalf of my gf that has an Epic.
Every couple hours she gets a prompt to login to facebook which is becomming very annoying. I have an Evo and have never had this issue but I also use the official facebook app, it appears that the epic has its own facebook app which appears to be the one causing us troubles. Does anyone else have this issue with facebook or am I doing something wrong? It would seem there is a way to stay logged in because if you are constantly signing in it kinda defeats the purpose of widgets.
brandenk said:
Forgive me in advance, I am asking this question on behalf of my gf that has an Epic.
Every couple hours she gets a prompt to login to facebook which is becomming very annoying. I have an Evo and have never had this issue but I also use the official facebook app, it appears that the epic has its own facebook app which appears to be the one causing us troubles. Does anyone else have this issue with facebook or am I doing something wrong? It would seem there is a way to stay logged in because if you are constantly signing in it kinda defeats the purpose of widgets.
Click to expand...
Click to collapse
This isn't going to answer your question but I'm just letting you know I get the same issue. I just either leave it or clear the notification up. Wouldn't mind finding a solution to this as well. Good luck!
I was afraid of that, so its either deal with the constant logins to get everything synced properly in your contacts, messages, etc., or go with something like Pure Messanger Widget and stock facebook app?
yep same issue here, ive learned though it does it only when i check my facebook on the epic
if I leave it alone it doesnt log out
There is a similar post in the General forum, but I had the same issues.
When I experienced the same issues, I was still on the stock version of Facebook.apk. The SNS account kept prompting for me to log in again, with each sync interval.
I tried removing and adding the account again and rebooting in between, yet still the same problem. I finally had upgrade Facebook to the latest update that was the cause of all these login issues for older versions.
The upgrade fixed the problem, but I did find an issue when you use the built-in Facebook contact sync alone it may not carry profile pictures over to SMS. I had to manually add the account, this ended up putting two Facebook sync processes on my phone. The first is for Facebook to actually let you login to the app (just has sync contacts), and the second is the process that will sync both contacts and calendar events again. (the original sync we're used to)
Reference thread
EDIT: I just got the same SNS login prompt again.
I've never had any login problems on the facebook app, but I also don't use the feeds and updates widget.
Sent from The Chaotic Void
This only seems to be happening to me more often recently. I swear it's asking me to log in to Facebook & Twitter every hour or so now. When I go to Accounts & Sync I see that there are two accounts (even though I only have one account for each). One Twitter & one Facebook account say there was an error with the syncing process.
I unchecked the sync processes that were having errors. I'll let you know if I keep being asked to log in.
I have this problem too. It says my sync is experiencing errors and its cause it logged me out of Facebook. Once I log back in its fine.
Sent from my Evo Killer!!!
Also i don't have auto sync enabled. I manually refresh them.
Sent from The Chaotic Void
zanderman112 said:
Also i don't have auto sync enabled. I manually refresh them.
Sent from The Chaotic Void
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Click to collapse
whats the setup on that phone atm? I had these same issues(as stated above) and now I'm Flashed to nebula 1.0.7 with froyo and its beast without any problems. Facebook hasn't bugged me once lol
brandenk said:
Forgive me in advance, I am asking this question on behalf of my gf that has an Epic.
Every couple hours she gets a prompt to login to facebook which is becomming very annoying. I have an Evo and have never had this issue but I also use the official facebook app, it appears that the epic has its own facebook app which appears to be the one causing us troubles. Does anyone else have this issue with facebook or am I doing something wrong? It would seem there is a way to stay logged in because if you are constantly signing in it kinda defeats the purpose of widgets.
Click to expand...
Click to collapse
I used to have this issue, but I figured out a simple workaround.
I use the FACEBOOK APP to sync and not the adding a Facebook account under the account section in settings. After I deleted the Facebook account there and made a sync with the Facebook App, the annoying prompt went away and hasn't come back since.
Hasseo said:
I used to have this issue, but I figured out a simple workaround.
I use the FACEBOOK APP to sync and not the adding a Facebook account under the account section in settings. After I deleted the Facebook account there and made a sync with the Facebook App, the annoying prompt went away and hasn't come back since.
Click to expand...
Click to collapse
After doing this, I bet you don't have your friends profile pictures in the stock SMS application anymore. You also wouldn't have Facebook events in your stock Calendar application.
I have the same problem. Funny thing is my widget works fine gets updates and I can upload a picture from within the widget. If I take a picture, or select one from the gallery, then click Share facebook, it will not upload. started one day last week.
On stock rooted and don't get it hourly or even 2x/day that I can remember, just every morning...sometimes it doesn't make it the first time, usually it re-connects, good til the next morning....
I had the same problem. I had to delete the stock sync and use the FB app's sync option but like mentioned above you lose the profile pics on the stock sms so I downloaded "go sms" and the pictures are back...it beats having to log in every hour for sure.
Sent from my SPH-D700 using XDA App
Same issue here. Facebook app from market works fine but the integrated samsung facebook sync and widget have problems. Ridiculous, samsung needs to fix their software.
treeserton said:
Ridiculous, samsung needs to fix their software.
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Click to collapse
I would say it's a Facebook issue. It stopped working properly after the recent Facebook update. It affected all versions of the application, including the Epic's stock version of Facebook.
I do actually. But, no calendar sync.
Sent from the Epic that bites.
I can say that my gf and my brother both have the same issue, only reason i can think Samsung isn't attempting a quick fix is the rumored 2.2 update for the 21st of this month, which will probably have an updated app that fixes the problem. Although as important as facebook is to people I am surprised there is no maintenance release that fixes this,
Same issues here. I was thinking it might have had something to do with networking issues - I usually leave wifi and 4g on all the time. I noticed that I usually get the prompts when I leave home in the morning (go out of range of my house's wifi) and when 4g disconnects and reconnects in spotty 4g areas. I was wondering if maybe the session expires when you switch networks. Same thing would happen on my laptop when I would bring it from home to work or a coffee shop. FB might recognize that the connection is different. Meh, just a theory I thought I'd throw out there.

Contacts always crashing the phone

Hello, I have a stock z1 compact and in the last 2 months every time I try to access the contacts or make a call the phone or contact app crashes making it a nightmare to make calls.
I have cleaned the cash, reinstated the full phone to factory, nothing works, anyone has a solution for this? Or an idea on why this happens? Is it the sync on LinkedIn and Facebook contacts?
Thanks for the support
Anyone?
No idea, never heard of it.
In any case, try to reset again and only sync google contacts, leave LinkedIn and Facebook away. If it still works, add either Facebook or LinkedIn and check again. If it still works add the third one and you might know the reason.
I there thanks for the idea I tried it yesterday actually and keeps doing the same thing I think I might go for a rom instead of stock. Can I do this having a branded phone?
You can do that, but I still wonder why it happens.
What exactly happens? Do you get the option to submit the data to google?
Which release are you currently running on the phone?
It just appears the damn error message of a app crash saying that the contacts application crashed and asking to close it.I am the latest version. Thanks for your help
Probably it's some contact which has some weird letter/symbol in his address. Maybe you could check all your contacts in gmail, if you synchronize it. But yeah, no idea why this is really happening.
Hehe damn computers! Well Thanks nevertheless for caring very much appreciated

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