HTC Desire and Google Talk disconnecting. - Desire Q&A, Help & Troubleshooting

I have a annoying problem with the inbuilt Google Talk app on my Desire.
When I turn the screen off Google Talk disconnects from the server and I don't receive any new messages until I turn the screen back on. Google Talk displays a message saying "Lost connection to server. Messages will be sent when online".
I have "always-on mobile data" active in my network settings. Have tried to disable the automatic away status and even resetting the phone to no avail. I have also created a new Google account and that hasn't helped either.
I use my phone on the Aussie 3 network. Can anyone else with Desire on the Aussie 3 network tell me whether or not theirs is doing the same? Also my Desire is the Aussie Telstra branded one.
Just to note the only way I can use Google Talk properly is if I use eBuddy. eBuddy does not disconnect when the screen is off.

Hi danielhtc,
How did you go with solving this problem?
I too have a HTC Desire and use the 3 network in Brisbane. All was working fine with Google Talk up to a few weeks ago when I started noticing that I would just loose connection. Not sure if the problem started immediately after the Froyo update, I wish I paid more attention now.
Using the GTalk Service App from the market I see that I'm loosing connection all the time. At first it appeared to be random, and know it is almost everytime the phone screen locks.
I spent hours trawling the net and still have no answer. I have flushed the cached data for Talk, Factory reset the phone and even tried a new Gmail account with a factory reset of the phone, all to no avail.
I've talked with 3 and they calim they can't do anything to help me figure out what is going on as it not a 3 Australia supplied handset so no guarantees etc..
Strange thing is that it was working fine for months, and then all at a sudden problems... At the moment my money is that 3 has done something to their data network, however it still could be an issue with the phone. Unfortunately until I can try my account with a new Desire I wont know for certain.
galeap

Related

Opera crashes and Internet connection probs with TP2

Hi all,
I am loving my TP2 but have a couple of annoying issues. anyone else experiencing the same...?
Firstly Opera keeps crashing. Tends to happen when trying to log in to a site. www.facebook.com mobile site is fine but crashes if I try to log in to the full site. I downloaded Opera 9.7beta and it does the same on that one too.
Also my internet connection keeps dropping. If downloading emails it might download the headers then lose the connection. Sometimes pressing send/receive gets it back online but othertimes it wont connect again until I go in to comm manager and turn the phone radio off then back on.
Frustrating problems that I didn't expect from a brand new device.
Never tried logging into the full site. I tried it right now but it I can't even input my username. So I gave up. Using the mobile site is just as good. I don't think it can handle the full site anyway.
I have never lost my connection in a good reception area. It could be your area or your carrier that has a weak reception. Try in a different area or try the phone using another network or carrier. Ask a friend to help you that uses a different network.
Make sure they are ok with you using data tho.
I had the same problem when logging on full Facebook site on my old Kaiser with Opera 9b1, it was crashing.
But on my TP2 using the included Opera, its working quite good without crashing.
Maybe you installed another sofware that uses all the memory ? just a random guess.
Looks like the HTC built in T-Mobile settings could be the cause.
The built in settings have a Proxy Server setting that I couldnt remove so I set up a new connection using:
general.t-mobile.uk
user
pass
And did not set up a static IP address. It seems to be stabler in the 20 mins I have used it and I can now log in using the WM Facebook program as previously it would not let me log in.
Hope that helps someone.
I'm back again for some help!
I have managed to get Facebook working and Opera no longer crashes using the new data settings I entered but I am still losing my data connection.
When I lose it I get the "Cannnot connect for an unknown reason" pop up box. If I clear it I can occassionally get the connection to then activate but usually I am having to cycle the phone radio within Comm Manager before it will go online. This is really annoying as if the box comes up it won't check for email till I OK the message and get the data connection working again.
I am using a T-Mob sim that worked fine in my Tytn II and checked all settings but all seems ok.
Could it be a faulty radio that keeps kicking me offline? Calls seem ok. I have dropped a few but have also had 30 min + calls so seems to be specific to data.
aerotec said:
Hi all,
I am loving my TP2 but have a couple of annoying issues. anyone else experiencing the same...?
Firstly Opera keeps crashing. Tends to happen when trying to log in to a site. www.facebook.com mobile site is fine but crashes if I try to log in to the full site. I downloaded Opera 9.7beta and it does the same on that one too.
Also my internet connection keeps dropping. If downloading emails it might download the headers then lose the connection. Sometimes pressing send/receive gets it back online but othertimes it wont connect again until I go in to comm manager and turn the phone radio off then back on.
Frustrating problems that I didn't expect from a brand new device.
Click to expand...
Click to collapse
I had the same problem when i first got mine had to do 2 hard resets before it went away, after it returned again i just started using the energy rom and never looked back
Opera 9.7 beta
I tried installing the new Opera beta on the unlocked/unbranded Touch Pro 2 it either doesn't start getting stuck at the splash screen or it starts and then crashes after a click or two. I am unable to use it at all. Anyone else experiencing this problem?

Weird Market Problems on Desire

Just got my HTC Desire today and everything is working fine apart from the android market. I have 3 problems:
1) I don't have the paid apps tab only top free and just in. I can see paid apps within the just in section, but not top paid apps.
2) When I clock on the install button I get a blank screen with just the background gui showing for at least 10-20 seconds before the confirmation screen that shows what permissions the app needs is finally shown.
3) Apps install correctly however they never get removed from the "currently downloading" list in the Downloads section of the android market.
I got the phone through virgin mobile and I am currently using a t-mobile sim in it. I have tried doing a factory reset which didn't solve the problem.
Anyone had any similar issues?
Liam
Please search before posting.
Your problems will be solved by removing t-mobile content lock. It can be done through their website or by calling customer service.
One problem will remain though: so far no one can see copy-protected apps because market is not recognizing our build number. It should be solved soon though.
Hi,
The phone actually came from Virgin Mobile, but for the moment I am using my old T-Mobile sim which used to be in my G1 which didn't have any problems with the market. I seem to remember de-activating the content lock when I used the browser for the first time on my g1.
I just checked on my t-mobile account details and I definitely have the content lock turned off.
I still have the same problem with the market, i.e. I get about 20 seconds of blank screen after clicking install before the permission confirmation details come up.
And after an app is installed it still shows in the download section as installing with the grey progress bar and doesn't disappear unless I go to the settings/Applications and clear the cache in download manager, market and force close the market app.
Anyone have any similar problems? I have done a full factory reset three times, still the same problems.
Liam
I just got mine, its a open one unbranded. I can neither connect to gtalk or download apps, both hang. I have read similar problems for the Droid, but the fixes dont work for me.
Also can you connect the device to the internet via the PC, like windows mobile ?
That's odd. My problems were solved by removing content lock.
Does the same thing happen on WiFi? Did you try to restart the device?
Regarding PC to phone tethering, it's not possible over USB. There are guides on how to do it over WiFi though.
Its the same for me : confirmed that content lock is off.
and still have this problem.
On Tmobile, upgraded from G1, same sim.
I get this on wifi or not.
If I restart the device, the Market Place states its installed correctly (like it should do). But installing another shows the same problem.
I've done a Factory Reset via the menu and that did solve it.
And I've just phoned tmo tech support, and they recommend resetting via fastboot.
I'll give that a go later, and post back the results.
Any other ideas?
Its really weird. Yesterday at a different wifi location it worked fine. But again its not working in work. I assume then the downloads are being blocked by the service provider, or the router.
Thats really crap you cannot connect to the internet via the USB cable like in windows mobile. I cant get my data service working either - so in work I have to work.
ok, I did a clear storage from the fastboot menu, I assumed that what he meant, had no effect.
but figured it out!!!!!!
its my gmail/Google account thats the problem! if I reset the phone and created a new account it works fine. log back in as me, bang. back as previously created new account, fine.
1. is this the same for other people?
2. the people who are having this problem, are you all previous Android users?
3. if so, what phone? me was G1.
I will have to raise a bug with android or google on this.
I now also have to ring back tmo and tell them this info, as I'm guessing by his language he want to take the phone back in.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
PauloJ5 said:
Its really weird. Yesterday at a different wifi location it worked fine. But again its not working in work. I assume then the downloads are being blocked by the service provider, or the router.
Thats really crap you cannot connect to the internet via the USB cable like in windows mobile. I cant get my data service working either - so in work I have to work.
Click to expand...
Click to collapse
Beware that while most apps like gmail, calendar, contacts, etc work using port 80 (HTTP), both google talk and android market use different ports.
In my school network I can't connect to gtalk or download from market because they block those ports on the firewall.
I previously had a g1 and think the problems I was having had something to do with my gmail account but it seemed to resolve itself after several factory resets.
I am not convinced that the factory reset was what fixed it, I just think it needed a bit of time to sort itself out.
I wonder if having a new device with the same gmail account causes the issue and it takes a while to recognise the new device. though that doesn't really explain the behaviour I was seeing.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I cannot find a way around this.
My google account shows the slowness and install problems, a test/temp/dummy/other account does not, I do not want to change my email address!
So I have emailed Google, see where that gets me.
Anyone know/think-of any other routes?
to: [email protected]
I am having problems with the Market on my new Desire. I previously had a G1.
1. When I select Downloads tab, it takes about 10 seconds before the loading text is displayed.
2. When selecting something to install, the 1st info page with the install button is displayed but with no info/text/etc, ie only the install button, again about a 10sec wait and the info shows fine.
3. When selecting install, the security confirm page is displayed but is blank, no text or buttons, another 10secs and its displayed.
4. If I actually go to install an app, it correctly redirects me back to the last market list page. From there if I go to Downloads, after the 10sec wait, it always states "installing", even when its finished, and pushed a notification up.
I can use the app, but the market always states installing. Even hours after. These all queue up and never clear.
Only rebooting the phone clears the installing app, and correctly marks them as installed.
5. Uninstalling app cannot be completed at all. I select uninstall, and it pops up the confirmation box, but then displays a blank page, and after the 10 or so seconds, displays the "Uninstalling application" with progress bar, but never completes. Again only a reboot corrects this.
All this occurs for any app.
I have done many Factory Resets from software, and Clear Storage from Fastboot.
Interestingly, my phone works corrected with a new account, I reset the phone and instead of signing in with my usual account, I created a new one, this worked very fast and correctly. Signing back in with my normal account again showed the same problems.
Click to expand...
Click to collapse
same problem here, gone from a G1 to HTC desire not tryed to sign up with a new account simply becasue i had the xxxx.xxxgmail mail now for over 18 months and rely on it.
All I know is that the day after I got my Desire, probably about 24 hours after first turning it on (and after 4 factory resets which may have nothing to do with it) I was installing an app, which had the same problems i.e. delayed permissions screen, remaining in the download screen even after being installed succesfully, then a few minutes later I went to install another app and it was fine, no delay, suddenly I had the Top Paid apps tab and apps did not remain in the download section as still downloading. It has been fine ever since.
It seems that all of us who have this problem have had G1s previously so it must be something to do with that.
I experienced this issue with my new desire but not one with older rom. Both from T-Mobile. The funny thing was first day it was running pretty slow, could not view paid apps either but now it is much faster as it should be and paid apps have appeared too. So it's working brilliantly.
i have market problems too... i cant see many market apps, including paid apps which i bought..
it's a free desire with vodafone spain sim.
tito kastros said:
i have market problems too... i cant see may market apps, including paid apps which i bought..
it's a free desire with vodafone spain sim.
Click to expand...
Click to collapse
That's a different issue, apparently Google have not yet added the HTC Desires "fingerprint" to some kind of database that enables access to apps with copy protection, this is why some apps you have previously purchased won't show up.
Apparently this happens with all new handsets, though why Google don't get this resolved before the phones release I don't know, as it doesn't give a great experience to the end user (HTC say they sent the fingerprint well before the phone was released but google haven't processed it yet).
Hopefully this should be resolved soon. Until then I have had to extract a few of my more regularly used protected apps from my G1 with root.
But it happens to me with free apps too.
tito kastros said:
But it happens to me with free apps too.
Click to expand...
Click to collapse
Any application developer can choose to use copy protection, some free apps choose to do that.

Problem downloading from Android market

up until 2 weeks ago my Desire was working perfectly. In the mean time I have travelled from the UK to Greece where I disabled the data roaming (I mention this as this is the only thing that has changed in the settings). On returning to the UK I now cannot download any new apps, or update any existing ones from the Android Market.
All that happens is I get a graphic which shows the commencement of the download, no progress bar movement and not actual download, irrespective of how long I leave the download going.
I have tried on wi-fi and over 3G, no luck.
When I switch the phone on I get an error message stating that it cannot verify the google talk account - which may be connected to the problem, however I cannot find any setting or app in the phone which has anything to do with the google talk app. The HTC desire online guide tells me how to access the 'talk' app, but following the very simple instructions does not reveal the app on the phone.
Anyone else experiencing the same problem or who has a solution?
Ta
stopped downloading apps
I've had same problem and not solved it yet!

Android 4.0.4 Galaxy Nexus GSM loses C2DM connection after SIM swaps

The following scenario has happened exactly four times by now:
I use two SIM cards, one in Estonia and another in Finland. I visit Finland every weekend or every other weekend, depending on scheduling. When I visit Finland then I use pre-paid SIM card that I load with credit in order to use unlimited mobile internet the same way I use at home.
When I visit Finland I swap by Estonian SIM card to Finnish one and when I return I swap it back.
Problem is that exactly after six SIM card swaps, Google Cloud to Device Messaging service stops working and Galaxy Nexus blue connection bars stay permanently gray. This means that push notifications will not work and gTalk cannot connect at all. Other Google services - including Market/Play - work well if they can function without C2DM.
After such an event I have to restore my device to factory settings each and every time. After I do this, the device starts working again. So far I have not found a way to get C2DMA working without having to factory reset my device. The device has no developer or other rogue apps installed that might affect this in any way.
Clearing data of Android Messaging Service and other background Android services has not helped. Rebooting has not helped. Changing from data to WiFi, or to Airplane mode and back, has not worked.
My best guess is that this is some security or whatnot validation in Android code. Before Android 4.0, whenever you changed your SIM card (which I did just as frequently on my HTC Desire), it asked for your Google Account password, after which C2DM worked.
But ever since Android 4.0, your password is not asked and the C2DM stops working after exactly six SIM swaps. I know that it is exactly after SIM swaps by checking my schedule and gTalk chat logs, where I have made notes of this.
I have reported this bug and looked for a solution for this before, but have not gotten an answer. Has anyone run into such an issue or knows what I could try to restore C2DM connection without having to reset my device again? I know that the problem is very custom and thus most users never face this issue, since swapping SIM cards this often is rare.
Wow, this is insane. I actually worked it out! I had reset my phone THREE TIMES in the past handful months because of this!
Apparently what happens that there's a bug in Android that switches SIM card setting after multiple SIM card swaps. Android stores SIM card related settings internally somewhere, but apparently has a bug in restoring those settings after certain amount of SIM swaps.
I went to Mobile Networks menu and from there to Access Point Names and for some reason Android had switched to WAP service instead of the mobile internet one. This is a setting I had never changed and it's happened four times by now.
If you run into the same problem or your C2DM suddenly appears, then you should look at those settings first and foremost.

[Q] Wi-Fi keeps disconnecting and telling me that "Sign in is required" 2 days ago

[Q] Wi-Fi keeps disconnecting and telling me that "Sign in is required" 2 days ago
Hi,
I have been looking in internet and didnt find any info about this kind of issue...hope somebody can help me with this.
The thing is that 2 days ago, when I return home I realized that my Wi-Fi wasnt connected, and in the Wi-Fi networks, under my Wi-Fi name I got the message "Sign-in is required" (which is weird because I neverd had to do that), after tapping on it and connect, it launches the message of "Sign in Wi-Fi network" and take me to the browser where it tries to open "google.es/?gws_rd=ssl " but nothing happens. Then after a couple of minutes I got disconnected with the message "this network has been disconnected. your sign-in timed out" and then goes again to the "sign in is required".
This issue only happens with my place Wi-Fi, at my office the phone connects to Wi-Fi and works like before and without any problem. And at my place it only affects to my Note 2, my gf S3 has no problem, some older devices like HTC Desire HD or Chacha also can connect to internet without problems, and the same goes for my laptop and ps3.
I tried changing network password, name and nothing. I removed the pass for my network and still the same...and after reseting the router no changes.
As far I remember the day the problems started I almost didnt use my phone, and didnt change any settings at all.
As for the device, I'm runing the original rom with android 4.3. On monday I had a small update throught Kies to "PDA:NE1 / PHONE:NE1 / CSC:NE1 (TGY)" and it worked perfectly.
any idea of what could be the problem?
thanks!
is there any solution to this?
I am having exactly the same problem with a brand new galaxy trend plus. since we bought it and brought it home yesterday I've searched all over the internet and tried almost every advice I found on problems with wifi connection, but with no success. the phone is running on android 4.2.2, and we have another phone and a tablet on 4.2.2 which never had any problems with the wifi.
I'm seeing what I think is this same issue on my Galaxy S5 on our corporate network. We have a captive portal page that needs to be accepted every few days, but once you accept once, you're good for that period of time. However, after that first captive portal, my phone is assuming that every time it connects there is a captive portal, so it isn't connecting automatically. If I forget the network and re-connect after I've hit the captive portal for that first time, it works as expected and will auto-reconnect if I roam to a different AP, etc.
read my solution
[HowTo][INFO] Wifi Drop Caused by "Sign-in to WiFi Network" Notification [KitKat BUG]
http://forum.xda-developers.com/and...gn-to-wifi-t2862509/post55137095#post55137095
need help!
Hi everybody,
Is there a solution for that problem? I did everythig that told in manу threads but still got nothing helpful. I found the Google developer's thread so it is suppossed to be not a bug but a special feature that no one can turn off.
I usually use pablic WiFi captive portals and nowhere I can set stable coonection on my Samsung Galaxy Tab 3 SM-T215.
I found a solution!
RhumbaBums said:
Hi everybody,
Is there a solution for that problem? I did everythig that told in manу threads but still got nothing helpful. I found the Google developer's thread so it is suppossed to be not a bug but a special feature that no one can turn off.
I usually use pablic WiFi captive portals and nowhere I can set stable coonection on my Samsung Galaxy Tab 3 SM-T215.
Click to expand...
Click to collapse
It's described here: http://forum.xda-developers.com/showpost.php?p=58252752&postcount=38
"Sign into network" auto disconnect
The sign in autodisconnect function is caused by an internal android system app called Captiveportallogin. I used romtoolbox to freeze it and configured my network manually after a day of it auto disconnecting.

Categories

Resources