I have recently purcahsed a new HTC Desire from Telstra in Australia. The phone is currently running Sense out of the box and I have not attempted to root the phone as yet. It is currently running the following versions of software:
Firmware: 2.1-update1
Baseband version: 32.30.00.28U....
Kernel: 2.6.29-3....
Build: 1.16.841.1
Software Number: 1.16.841.1
Browser Version: Webkit 3.1
I have setup 2 mail account on my Desire, one IMAP (personal email account) and one Exchange ActiveSync (Work Email) and I am syncing just Email and Calendar with exchange (not contacts). The issue that I am experiencing is that the Exchange Sync only seems to "Always" work when I am connected to a Wireless access point, if I am out and about and using 3G/Telstra NextG the sync regulary fails, numerous reties and restarts do not seem to fix the syncing issue. However as soon as a connect to a wireless network somewhere it starts syncing straight away...?
Has anyone else experienced something similar to this. I have searched around these forums and have not come across the same issue as yet.
Cheers
I wonder if Telstra is running a proxy service that mucks around with HTTPS in a way that Exchange doesn't like? That would potentially explain why it works okay on wifi. I would suggest you raise this as a support issue with Telstra (good luck)!
Good suggestion, I will give them a call today and let you know what the outcome was.
Cheers
I'm having the same problem. However i did found a small workaround.
When outlook fails sync:
- enter email application
- Press Menu
- More > Settings > Account Settings
- Untick and then tick back again the SSL again.
Just that.
My testing on this leave me to believe that the issue happens when you leave one antenna coverage.
Hopes it solves your issue
Hi Somel,
That fix seemed to work. Verry anoying though. I hope HTC can fix this issue in the next update.
Cheers
My pleasure..
I hoped that the pinkish issue was that easy
Related
We run Exchange 2003 here. Push sync is apparently not working on our T-Mobile HTC Desires. The device makes no attempt to sync unless and until you visit the Mail app. We're due to be upgrading to Exchange 2010 this year but until then I'm wondering if anyone else has similar experiences or ideas for a workaround (other than changing to a 5 minute poll frequency).
Actually this seems to be just one of many things (e.g. buggy IMAP implementation) that's broken with the stock Mail app. Haven't tried a reboot yet but even if that fixes this for our phones, it's hardly a "fix"...
Go to Settings > Accounts & Sync and make sure 'Auto-sync' is checked. I was stumped for the better part of a week before I figured out why my Gmail/exchange push wasn't working - this was the reason.
Have you tried Touchdown to see if that works ok? Whilst it is a paid app, it is better suited to a corporate environment than the standard HTC offering.
Regards,
Dave
@carrige: 'fraid not. Syncing is all set up correctly.
@foxmeister: Yes, TouchDown is on my radar. So far however, none of my users require Task syncing, which as far as I can see is the only particular feature advantage that TouchDown has over the HTC app (assuming the app works). Plus, TouchDown is uglier.
I appear to have found the solution though. It's obscure, so bear with me.
Ever since we started using DirectPush, our Exchange server has been logging errors along the following lines:
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 13/05/2010
Time: 11:32:22
User: OURDOMAIN\joe.bloggs
Computer: OURSERVER
Description:
Unexpected Exchange mailbox Server error: Server: [ourserver.ourdomain.local] User: [[email protected]] HTTP status code: [400]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Click to expand...
Click to collapse
Push email and Outlook Web Access always worked fine, so I just filed this under "annoyances". Well, it transpires that the problem is down to a misconfiguration within IIS. From EventID.net:
Removed this error message by removing all host headers from the Default Website in IIS. Go to Properties for the default Website for IIS:
- Click on ''website'' tab.
- Click on ''advanced'' next to IP Address.
- Remove all headers except an entry for ''Default 80'' with no host header value.
Click to expand...
Click to collapse
Now, this doesn't make sense, since we enforce HTTPS on a custom port. Nevertheless, making this change has simultaneously stopped the annoyance logging, and resolved the push email problem on the HTC mail app.
Result!
Exchange Active Sync on HTC Desire stopped pushing
Hi Rob - got a similar problem that only started on Tuesday this week 11th and haven't been able to figure it out. Guess it must be EAS on 2003 on my home server as I haven't lost any other functionality on the phone (eg internet access data connection, SMS etc)
However I don't have the error 400 code on my server admin and trying the fix you suggested didn't work as there were no header to delete.
Any clues? Seems to be a widespread problem...? Thanks.
If you force a sync and look in your application/security logs, can you see the connection being made by the phone?
Fixed it
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Southbarn said:
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Click to expand...
Click to collapse
Interesting that you resorted to removing the account, I had to do the same when my HTC Desire stopped being able to send emails. Receiving was fine, but impossible to send. Deleted account and re-installed, problem resolved.
Only issue now, which is what I was searching for when I came across this thread, is that occassionally I get emails that simply will never arrive on the handset. At home I mix between WIFI and GSM connection, and push appears to work perfectly. Today I discovered that 3 or 4 internal corporate emails of 20 or more received during my manual sync off-peak period, just will not come down to the phone. They are on the server, on my laptop, but not on the phone. Touchdown, running in paralll to Android mail client, has them perfectly.
Any ideas anyone?
For me unfortunately the conclusion is absolutely inescapable. In a corporate environment, the niggles with the stock HTC mail app are unacceptable.
But the good news is that Touchdown is only $20, which really isn't that much to pay if you take into account the overall cost of whatever package your users are on. After a short trial of Touchdown, I'm going to start deploying it to my user base shortly.
Shame on HTC for releasing the phone to market with so many bugs. But I suppose that's what we get for being early adopters...
I just got the DHD and am pretty stoked it has Exchange ActiveSync. My problem is that it seems to be very unstable and give "connection socket timeout" and is totally unreliable.
I've added and deleted the account twice and it starts out nicely with the Sync. Now my contacts are at 90% and keeps getting this friggin' error!..
I used HD, HD2 previously and never had these exchange sync issues.
Anyone else having these probs with Exchange ActiveSync on DHD?
Yep. Same for me.
I am trying so sync for a month now with no real success
I have tried several workarounds and third party apps (ImproveEmail, Roadsync) but none of them worked well.
I am now back to stock HTC client.
Now emails sync well but calendar is a disaster!
Calendar used to sync 10% of my appointments and was showing SSL error.
Now since I, one more time, deleted account-purged calendar-recreated my account, calendar is not syncing at all (SSL error).
And Logcat is not very helpful.
I spent days on net trying to find fixes or workarounds; many people are complaining, and there is no 'true' fix.
That pisses me off when I see that Windows mobile phone or IPhone can sync with no problem !!!
I too have the same Problem.
Am using touchdown now and its working fine...running on the trial and need to purchase it
Same as you, I had lot of sync problems with Exchange. It was completely unreliable, until I discovered Laurie's blog !
http://laur.ie/blog/2010/09/exchange-2010-sp1-sync-with-android-froyo/
I installed the Google stock 2.2 email apk (as described in the blog) and after few minutes my calendar was fully synchronized and I receive emails in push. That's great
I am not sure that would solve your issue but it is worth trying it.
(make sure to delete the HTC exchange account).
Hope this helps.
I have tried so many different things. It seems that using Moxier Mail is the only thing that seems to work. I've been going back to all the message board posts that I came across to share my solution. I hope it works for you.
Glad I'm not the only one with this problem. I find that turning the phone off for 10 minutes and then on again fixes the problem for a while, but it always comes back.
anyone found a solution to tthis yet?
I`ve tried the solution from lauries blog and it worked.
The only thing i' ve changed is that i backed up the whole rom, installed the apk and imediatly opened it.
The program isn' t as handy as the new one but atm it works.
I can confirm that the 2.2 google stock mail APK is working for me too. (solution described above)
I have 4 hotmail accounts and no pb to synchronize them (with push settings). Calendar and Contacts are OK too.
I give you the APK below. You can install it without root like any other APK.
You'll be able to uninstall it also, as the app name isn't the same as the htc mail client.
Hello everybody,
unlike some people on this forum who have problems with exchange activesync over 3G, I have the problem the other way around. Couldn't find a thread about that, so here is a new one.
My DHD will sync with exchange over 3G/HSDPA without hesitation, but when I connect to wifi, doesn't matter which one (at home, university, open network), it displays an error in the top drawer: "Exchange Sync error: Synchronisation is experiencing problems." (dutch: problemen met de synchronisatie).
Are there more people with this problem? Anybody with a solution?
I'm with Vodafone NL. I don't know the exchange version the university uses, but i suspect it is 2007.
Thanks for your replies!
Luc
-----
Software information:
Android version
2.2
Baseband version
12.28b.60.140eU_26.03.02.26_M
Kernel version
2.6.32.21-gf3f553d
Build number
1.39.161.1 CL278886 release-keys
Software number
1.39.161.1
Browser version
WebKit 3.1
I had lot of sync problems with Exchange until I discovered Laurie's blog !
http://laur.ie/blog/2010/09/exchange-2010-sp1-sync-with-android-froyo/
I installed the Google stock 2.2 email apk (as described in the blog) and after few minutes my calendar was fully synchronized and I receive emails in push. That's great
I am not sure that would solve your issue but it is worth trying it.
I do have the same problem! Funny thing is, most of the time it actually does sync, only sometimes not. I couldn't figure out why or when, I'm not seeing a pattern.
I'm synching directly with the server. It's Exchange 2003 SP2.
Hi there, did you ever resolve this? I have the same issue on my evo4g... ActiveSync only works consistently with wifi off. No idea why
hi,is anyone have issues with google syncing accounts such as contacts,weather etc on their desire?I've been trying to update them all morning but kept getting the following message "sync is currently experiencing problems.It will be back shortly".I'm in the Uk, using an unbranded and unrooted phone running an official android 2.2 froyo.
I have the same problem with contacts not doing the sync. I changed an e-mail address in a contact on my desktop browser yesterday, and when I wanted to e-mail that contact from the phone I still had the old address. I tried to sync, but no changes.
Anyone else? I think this is a long time issue for me, had problems with calendar sync too, wondering if there is anything to be done (except wait for gingerbread and hope that fixes it).
Stock, unbranded froyo.
Clear contact storage through settings-Application. Then sync.
Sent from my HTC Desire using XDA App
That did it. Thank you!
Hi there,
I have set up hotmail account on my htc one v, but seems I have some problems from day 1.
1. there are errors about failed sync
2. even trying to receive mail manually via standard mail soft I got info about "No new mails" - but I know that there are new mails.
It's my day 1 on htc one v.
I'm using official rom and soft.
I have provided correct account details and password.
any ideas?
m.hotmail.com server is down for almost 3 weeks already. A friend of mine with S3 has same problem.
The workaround is download Hotmail App from Google Play. It works as it has a validation process with a unique no.
well to be honest it sux totally especially a lot of apps are connected with that server -.-
no one is going to fix that? who should I contact about it?
http://answers.microsoft.com/en-us/windowslive/forum/hotmail
well seems that I need to wait for that
FIX
I also had problems with the hotmail sync, but today i made an system update and after that i visited hotmail.com with the stock browser.
Then i got the new e-mail notifications.
I hope this fixes your problems too.