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Clean Desire HD, no root. Received FOTA 2.3 one month ago. Wifi is not working since then. HTC service UK returned device as "repaired" but it still does not work.
WIFI does not work mean that I can connect to router, but no traffic flow.
(I did reset router many times)
some facts:
1) I have a Bebox wireless router at home (thomson 585). I have just tested 5 laptops: sony, 2 lenovo, hp and fujitsu. Every single one works with the wifi. PSP, nokia n97 and walkman - all work with wifi as well. The only device in the house which does not is Desire HD.
2) I have also tried setting up wifi spot on nokia n97. ALL laptops managed to connect and access internet. Desire HD does not even see this wifi hot spot, the hotspot does not show up after repeated scans.
3) I have also tried setting up ad-hoc networks on two laptops, thinkpad and vaio. HTC desire HD does not even see these networks, while other devices are able to connect.
HTC has tried to repair this wifi problem over the phone and email (silly stuff like resetting, disabling settings backup, removing sim etc).
HTC has tried to repair it in the service centre and failed (and lost battery in process).
Before I send it back for another round of torture at HTC service centre, I want ask you guys for a help. Any ideas?
Is there any way to reflash the phone with official firmware without voiding the warranty?
try redownloading the new rom and reinstall it.
Yep, just tried - no luck. But!
I have just downgraded to 1.32 - wifi is working perfect again! i did not even have to reboot the home router. Now testing the rest of functions.
So, 2.3 update has clearly serious issues. And HTC is clearly clueless how to fix it.
2.3 has wifi drop issues, which can fixed via patch if rooted. Other then that no issues.
Sent from my Desire HD using XDA App
AndriodLover said:
2.3 has wifi drop issues, which can fixed via patch if rooted. Other then that no issues.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
do you have a link to the patch ?
Hi,
seen similar behavior on another android device. Connection to the Router was o.k. but no data flow. After entering a IP adress etc manually everything went fine.
bye
Sven
I had problems with my wifi router (a Belkin Double N+) and GB Sense ROMs - it would connect, but take several attempts to do so. It would get as far as authenticating with the router, then fail, try again, and eventually connect.
I tried various custom ROMs and even the stock ROM without any luck, and it had been fine on Froyo. Tried altering all kinds of router settings as well.
What finally worked for me was switching the router's wifi security from WPA2 to WPA. I imagine the GB wifi drivers didn't get on well with my router's chipset. Might be worth a try, if you haven't already.
Hello everyone,
My phone is doing good so far, i have some of the known bugs, but i'm very satisfied!!
But.... when i'm connected with wifi at home or at my gf's home (different locations, different hardware) I can use my browser but I can't use Market, Zedge etc. I'm a system administrator, so I already checked everything network-related that could cause the problem(Encryption, channel, toggle between g/n, ports). My HD2 doesnt have any problems.
Is there something changed on the HOX in how it handles a wifi connection?
Like to hear your ideas and suggestions!!
arthasz said:
But.... when i'm connected with my wifi at my home or at my gf's home (different locations, different hardware) I can use my browser but I can't use Market, Zedge etc. Since i'm a system administrator I already checked everything that could cause the problem(Encryption, channel, toggle between g/n, ports). My HD2 doesnt have any problems...
Is there something changed on the HOX in how it handles a wifi connection?
Click to expand...
Click to collapse
Mine is currently connected via wifi, and was also connected using the Mobile Network, and have had no market/email/browsing issues on any of those. Have you done any modifications on it? Are there any port lockdowns on those wifi signals you've been using?
DamoElDiablo said:
Mine is currently connected via wifi, and was also connected using the Mobile Network, and have had no market/email/browsing issues on any of those. Have you done any modifications on it? Are there any port lockdowns on those wifi signals you've been using?
Click to expand...
Click to collapse
The phone is still out-of-the-box. I only installed whatsapp and a few apps but nothing big.
I tried it with no security at all, port 5228 UDP/TCP are open, tried a different router.. no luck so far!
No such problems here.
Sent from my Transformer TF101 using XDA
I have the same problem with all Android devices. Enable the Data and connect to Market once (Accept the terms and conditions). Once Market authenticates then it should work with WiFi. I have spend hours trying to find out the cause but no luck. I tried to DMZ the router to make sure there is no Port being blocked. In case you find out let me know how you fixed it.
just make sure the date and time is ok
Posted the following in another thread but thought it would be worth posting in here:
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
I've actually had a similar issue, in that TuneIn kept refusing to stream, even after restarting the phone. Power-cycling the router fixed it, although other devices on the same network were having no problems.
Ok, Im starting to think this phone is killing my WiFi network.. having ip issues with all my laptops now everything is set to static now so lets wait and see..
Sent from my HTC One X using xda premium
Posted the following in another thread but thought it would be worth posting in here:
Might sound strange, but try rebooting the router. I was having problems with my One X, almost the same issue as you. My HTC Sensation would be fine and my Galaxy S and my laptop also fine, but my One X would have terrible WiFi performance, even tried deleting the wifi settings and re-connecting, and also a factory reset, to no avail. At this point i was ready to take it back as I thought it was faulty.
As a last desperate attempt i rebooted the router (unplugged it for 10 seconds then plugged it back in), and my One X has been perfect ever since. Doesn't quite make sense why one device but not others would have a problem, but worked for me anyway!
Click to expand...
Click to collapse
Haha 9/10 times rebooting helps, but this is something different ^^
Kind of having the same issue here. Please let me know if you find any solution.
(My topic http://forum.xda-developers.com/showthread.php?t=1591072)
Hi. i currently use Pulse RSS reader and notice how its very very slow retrieving updates and adding new rss feeds when using my wifi.
when i use my 3g connection via T mobile, its fine?
Chrome browser seems fine on wifi, so does gmail, But i notice that even facebook and tweetcaster is very very slow using it via wifi.
Any suggestions?.
I tried tweaking my netgear router by reserving a local IP for my device and still diddnt work. im with"BeThere" internet.
The signal strength is max bars according to the device and my internet connection on my pc's are fast and acting normal. i am using a netgear DG834GT router.
Thanks in advance
I have problems to with market and zegde tot example!! On 3G its fine, tried all i could do; differernt encryption, router, switched between WPA and WPA2..
Sent from my HTC One X using XDA
glad im not the only one! the signal stays solid 9/10 ie i hardly lose wifi signal but the internet wifi speed is shockingly unreliable and slow! on my htc desire, ipod touch and ps vita, they all connect and use my wifi fine
this might fix my issue. seems like its my router. odd as prety much all of my other wifi devices work.
http://mhotspot.com/blog/themsk-fix-obtaining-ip-address-android-wifi-problem-2/
i have tried wifi at work, in my parents house and a mates house and it was fine and stable
It happens after unlocking the device and it's similar to this issue:
http://forum.xda-developers.com/showthread.php?t=1590884
The wifi can totally stop or just being very very slow after resuming the device
ahh i see ok cool.
jonneymendoza said:
Hi. i currently use Pulse RSS reader and notice how its very very slow retrieving updates and adding new rss feeds when using my wifi.
when i use my 3g connection via T mobile, its fine?
Chrome browser seems fine on wifi, so does gmail, But i notice that even facebook and tweetcaster is very very slow using it via wifi.
Any suggestions?.
I tried tweaking my netgear router by reserving a local IP for my device and still diddnt work. im with"BeThere" internet.
The signal strength is max bars according to the device and my internet connection on my pc's are fast and acting normal. i am using a netgear DG834GT router.
Thanks in advance
Click to expand...
Click to collapse
Try rebooting your router. I had the exact same issue, the One X would be shockingly bad on WiFi even though other phones and laptops would be fine on the exact same network. I tried resetting the phone but still nothing, was beginning to think the phone was faulty. Ended up rebooting the router (unplugging it for 10 seconds and then plugging it back in) and bizarrely sorted the issue out immediately. Its been 5 days now and my WiFi is still working 100% perfectly. Not sure why only the One X could get affected by this, but seems to be a common issue judging by this forum.
My solution that works so far
Hi
Actually there ar three threads currently regarding this WiFi issue. I post my reply here.
- The one here
- http://forum.xda-developers.com/showthread.php?t=1590604&page=2
- http://forum.xda-developers.com/showthread.php?t=1590884
I tried for days everything that was proposed in the three threads. Nothing really helped. The issue remained. In my repeater, the One X shows no IP number, but it must have one. The problem description is same as described in the three threads.
My solution after days of trying (forget everything about changing your routers config which has been working perfect over the past. It won't help in long terms):
I gave the One X an own repeater where it has to connect to (I've excluded it from the router and repeater one). Since then, everything works fine. It probably could also be an own router. Of course this is considered as a workaround, and I do not accept it if there will be no update in the future, or replacement of the unit if it is a hardware issue.
Question:
I guess this describes the problem and solution perfectly.
http://mhotspot.com/blog/themsk-fix-obtaining-ip-address-android-wifi-problem-2/
However, how can I give the One X an own IP? I really can't find a menupoint to do that! And saying the router to give the One X always the same IP number is not enough. This alone doesn't help.
Does anyone know where to give the One X an own IP number? If this is not possible we might have an unsolvable problem.
Tks
HTC One X Static IP
Sir Backe said:
Hi
Actually there ar three threads currently regarding this WiFi issue. I post my reply here.
- The one here
- http://forum.xda-developers.com/showthread.php?t=1590604&page=2
- http://forum.xda-developers.com/showthread.php?t=1590884
I tried for days everything that was proposed in the three threads. Nothing really helped. The issue remained. In my repeater, the One X shows no IP number, but it must have one. The problem description is same as described in the three threads.
My solution after days of trying (forget everything about changing your routers config which has been working perfect over the past. It won't help in long terms):
I gave the One X an own repeater where it has to connect to (I've excluded it from the router and repeater one). Since then, everything works fine. It probably could also be an own router. Of course this is considered as a workaround, and I do not accept it if there will be no update in the future, or replacement of the unit if it is a hardware issue.
Question:
I guess this describes the problem and solution perfectly.
http://mhotspot.com/blog/themsk-fix-obtaining-ip-address-android-wifi-problem-2/
However, how can I give the One X an own IP? I really can't find a menupoint to do that! And saying the router to give the One X always the same IP number is not enough. This alone doesn't help.
Does anyone know where to give the One X an own IP number? If this is not possible we might have an unsolvable problem.
Tks
Click to expand...
Click to collapse
You can give the One X its own IP by going to
Settings>Wi-Fi>(choose your SSID)>(disconnect if you already connected)>click on the SSID again>'show advanced options'>(scroll down(touch around any of the text and move your finger up, if that makes sense)) IP Settings>click on DHCP>select static>(scroll down, same way as before)>enter the IP address etc etc
Hope that helps if you haven't already figured it out. I can always post you some screenshots if you need it?
for me it seems to be an issue with my router as every router i have used known to man(work, friends, wifi cloud) all work flawlessly.
i do have it set to static dhcp for my phone and it seem to be a bit more stable but tends to lose bandwidth fast
jonneymendoza said:
for me it seems to be an issue with my router as every router i have used known to man(work, friends, wifi cloud) all work flawlessly.
i do have it set to static dhcp for my phone and it seem to be a bit more stable but tends to lose bandwidth fast
Click to expand...
Click to collapse
You could try changing the channel width on your router from 40MHz to 20MHz.
I had the exact same problem on my one x when connecting to my tp-link router at home, and changing the channel width has solved the problem completely for me.
Hope this helps
Sent from my HTC One X using XDA
biggingerbear said:
You could try changing the channel width on your router from 40MHz to 20MHz.
I had the exact same problem on my one x when connecting to my tp-link router at home, and changing the channel width has solved the problem completely for me.
Hope this helps
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Thanks i will try that
I've noticed over the past couple of weeks that even though wifi is turned on and my usual networks are remembered, (home, work etc...) my One X will not connect to the wifi after it has been on a while.
When I go into settings, the wifi status cycles through 'Connecting...', 'Disconnected' and 'Scanning...'. Turning the wifi on and off on the phone has no effect.
I'm not exactly sure how long this takes to stop working, but if I restart the device, it resets the problem and I am able to use wifi again. With the quick startup and a fairly large data plan, this isn't a massive deal, but it would still be nice to be able to connect to wifi without having to restart...
Anyone had this problem before/got any ideas as to what's causing it or how to fix it? I've searched for this problem in the One X forums but found nothing, sorry if it's been brought up before...
...I have the same issue on these security protocols
WPA (TKIP)
WPA (AES)
WPA2 (TKIP)
WPA2 (AES)
WPA Mixed
Tried switching bands B, then G, now on Mixed B+G but keeps scanning, aquiring ip (Wireless router broadcasting DHCP) then skips back to scanning looping again and again.
If I reset the password on my router then it will aquire ip and be fine, but if I disconnect wireless on the phone and then try reconnect it just loops as before unless i reset the password on the router again..
Tried upgrading firmware to latest
Switched from channel 1 to 6 (midway)
It only works on the most basic WEP (hex10) setting...which surprises me as my Desire, a 2 year old device, worked just fine on WPA.
SO try WEP?
Oletha said:
I've noticed over the past couple of weeks that even though wifi is turned on and my usual networks are remembered, (home, work etc...) my One X will not connect to the wifi after it has been on a while.
When I go into settings, the wifi status cycles through 'Connecting...', 'Disconnected' and 'Scanning...'. Turning the wifi on and off on the phone has no effect.
I'm not exactly sure how long this takes to stop working, but if I restart the device, it resets the problem and I am able to use wifi again. With the quick startup and a fairly large data plan, this isn't a massive deal, but it would still be nice to be able to connect to wifi without having to restart...
Anyone had this problem before/got any ideas as to what's causing it or how to fix it? I've searched for this problem in the One X forums but found nothing, sorry if it's been brought up before...
Click to expand...
Click to collapse
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
oftiklaus said:
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
I'm having what sounds like exactly the same issue... only connects with WEP.. bleh!
oftiklaus said:
I don't want to spoil your day but I think you have a faulty unit. The same thing happened to me, with my first One X. After 4 days and nights of painfully trying everything that could fix the problem, I returned the phone and got another one. Worked strait out of the box, no issues whatsoever.
The only ways I could keep the connection was to change the security of the router to WEP, or frequently reset the router.
So if you have the possibility, change the device. Good luck.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Hmm ok thanks... Did you go through HTC or the company you bought the contract from? Just wondering whether HTC's replacement service is better than 'post it back and we'll send you a new one in a week'...
Having read in advance about the issues the One X has, described here on XDA, I decided to wait untill a reputed retailer had in physical stock, and got to see and power on the device. This also allowed a quick and hassle free exchange.
Regarding the WiFi problem, you cannot just go asking around every 30':
"... excuse me, could you please restart your
router? ... Or maybe change the security protocol to WEP?..."
I mean it's fine if you only connect vis WiFi at home where you can customize as much as you can, but what's the point of a mobile device if it's just "somewhat" mobile...:banghead:
So try and see if you can get a refund for your phone and get another from a retail store, check for screen spots, screen flickering, screen flex and of course the WiFi issue.
On the other hand the phone is truly amaizing almost cannot let it down...
Forgot to specify: One X grey, unbranded, network free.
Sent from my HTC One X using XDA
So I had a HTC One X which was mostly OK, it had the screen flex issue but I decided to live with that, occasionally wouldn't connect to wifi, but did 95% of the time, lived with that also. That got stolen last week ... got a replacement from the insurance company today.
This one, when using DHCP either just loops with 'Obtaining IP Address' or, if using static, it connects to WiFi quickly but then WiFi doesn't actually work. If you open up a browser it starts the connection then just hangs there forever.
On the odd time it does connect via DHCP it does the same, so I'm inclined to think that it's not my Static network settings, but a problem with the device.
Obviously I've read about the hardware issue, but the WiFi connection shows full strength so it doesn't seem exactly like the WiFi power issues that some are experiencing.
I'm running the latest 1.29.x update. I've rebooted my router several times. Restarted the phone several times. Tried a different broadband connection and WiFi router (wouldn't connect at all to that).
Am I missing something or should I sent this thing back to HTC?
Seems like what I had some tine ago. I suggest you get a replacement, as I did
http://forum.xda-developers.com/showthread.php?p=25046633
Sent from my HTC One X using xda premium
I have that problem when I connect my phone to the hot spot from my pc. With the gs2 it used to work. With this phone it works for the first few minutes then stops working though I have full WLAN shown. With others it works.
Gesendet von meinem HTC One X mit Tapatalk 2
nickynoodles said:
So I had a HTC One X which was mostly OK, it had the screen flex issue but I decided to live with that, occasionally wouldn't connect to wifi, but did 95% of the time, lived with that also. That got stolen last week ... got a replacement from the insurance company today.
This one, when using DHCP either just loops with 'Obtaining IP Address' or, if using static, it connects to WiFi quickly but then WiFi doesn't actually work. If you open up a browser it starts the connection then just hangs there forever.
On the odd time it does connect via DHCP it does the same, so I'm inclined to think that it's not my Static network settings, but a problem with the device.
Obviously I've read about the hardware issue, but the WiFi connection shows full strength so it doesn't seem exactly like the WiFi power issues that some are experiencing.
I'm running the latest 1.29.x update. I've rebooted my router several times. Restarted the phone several times. Tried a different broadband connection and WiFi router (wouldn't connect at all to that).
Am I missing something or should I sent this thing back to HTC?
Click to expand...
Click to collapse
Send it for replacement mate ... You don't have to live with that ... It should work out of the box without any modification.
Thanks, I'll return it.
HTC have really dropped the ball with this phone and it's a shame. I've used HTC phones for 7 years (back when they ran Windows Mobile 6 and were branded by HP and others). The quality was always great. They must have rushed the One X to market.
I have the same issue but only at my gf home? Tried every thing but still no luck! I think its related to my router and it could be fixed by buying a different one. But I wont let the damn thing win =p keep trying when I'm at her place, no pass, wep, wpa, wpa2 or b/g/n haha I'm afraid I'm out of options!
If plenty of other devices can connect to a router fine and the HTC One X is the only device that can't, I think it's a fair assumption to blame the phone, not the router.
Called HTC .. "you need to sent it back to the supplier". Almost certain the supplier will tell me to call HTC .. and so it starts.
Slowly it starts to suck more and more. Last night I was in a bar with friends. The bar has wifi. Earlier phones worked fine. I was sitting next to the router. And it didn't work really well. Ended up rebooting phone, just to use a few more minutes wifi before the problem started again. It shouldn't be hardware related, but if this doesn't change with the next updates I really think I'm gonna get another phone. I love this phone though but I don't wanna have trouble with wifi...
Gesendet von meinem HTC One X mit Tapatalk 2
I had two phones belonging to the same batch (40 or so numbers inbetween). They were both runnning the same software version. The first behaived like yours does. I spent four nights trying to get it fixed or find an answer. In the end I had it replaced and couldn't be happier. I beliewe it's hardware. Go have it replaced. Good luck!
Sent from my HTC One X using xda premium
I'm at the same bar again. So far it's working pretty well. Before I send it back I'm gonna test it more. I bought it from the net and I'm not sure if they would replace it. We'll see thanks for your information.
Gesendet von meinem HTC One X mit Tapatalk 2
Any news on this issue? My Wifi worked fine for several weeks after I received my One X, but since end of last week I'm having the same problem as described in the previous posts:
Good or even full signal, but seemingly no data transmission. This happens with all kinds of apps (browser, Play Store, Facebook app, HTC wheather app, ...) and independent from the WLAN I'm connected to (at work, at home, at my parents',...). Previously it worked in the same WLANs without any problem and there haven't been any configuration changes in the phone or on the routers.
The problem doesn't persist. Sometimes it takes several reconnects to make it work, sometimes it works from the beginning. Sometimes I don't even do anything after the problem occured and some minutes later I receive mail via Wifi. Don't know if the phone reconnected automatically in the meantime for some reason, though.
I sent the phone back. New one is coming tomorrow, we'll see if it has the same problem.
Buying Samsung next time. :|
I can hardly believe it is a hardware problem. I mean, it worked fine for more than a month in my case.
Received the new handset .. does exactly the same thing.
I'd be included to think it's my router if I didn't tried so many different devices.
<sigh> Back on the phone to HTC support I guess. One day I'll own a phone that works.
my device has the same problem like this.
did the htc official say it is something wrong about the tegra3 cpu?