Develop Bugs

Facebook contacts with numbers showing

Hey all,
Just received my Desire and loving it. My only issue so far is that even though I've selected in the People app only to display Google contacts there seems to still be Facebook contacts appearing, albeit only the ones who have entered phone numbers into their Facebook profile.
This causes duplicate entries for the same person in messaging apps (default and Handcent) and in the People app it seems to prefer to show the Facebook contact details rather than the Google ones.
Any ideas?
Thanks
Russ

I have exactly the same problem

are those the contacts that are LINKED to facebook contacts, but not actually facebook contacts?
oh, and you will get du0plicates appearing in third party apps. all that unticking them in people does is hide them in that app. the rest can still see them.

Yes, the linking has happened automatically, unfortunately it doesn't stop the contact showing up twice. For example, I have a friend Hailei, she has an entry in my google contacts with her phone number, this contact is linked to her facebook profile on which she has a fake contact number.
If I create an SMS and type in Hailei as the recipient I get presented with both the real number and her fake facebook number and there's no way to stop this happening. This happens with the standard Messaging app or with Handcent.

in the sms you will get that, yes.
like i said, just because you have hidden the facebook contacts in people, it does NOT hide them in any other application, as they are still downloaded to the phone.
the only way to get rid of the duplicates is to sing out of facebook for HTC sense. not ideal, but hopefuuly it'll get fixed later as it's not an ideal way for it to work.

this is far from ideal esp if numbers match sat tmobiles ie every time they send me a text it date it'd from a contact and my fiancee is then why they sending you texts and I have to show her to prove it. we need to pressure HTC on this to get a fix or at least the ability to delete them from the phones address book. also a side question if anyone knows a way to link the phone button to the people app so o get that come up instead it would be great ie remaping it or something
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Anybody know anyone with a Nexus One to confirm if this is an Android 2.1 issue or a HTC Sense on 2.1 issue?

It would be nice if you could import the facebook contacts one at a time into your phonebook, not just as a whole.
I was lucky and found out the whole facebook thing as soon as I started my phone, managed to delete my whole contacts, uncheck the facebook contact sync and start again. No more pointless numbers from people I would never want to phone anymore, but means I can't get pictures up for my contacts.

Handcent SMS now has an option to hide social network contacts, although I don't actually have access to that option, it's in the release notes for the latest version which I have but the option in Settings doesn't appear, I'm not alone on this so must be a bug, hopefully quickly fixed and that puts an end to my problems!

roakes said:
Anybody know anyone with a Nexus One to confirm if this is an Android 2.1 issue or a HTC Sense on 2.1 issue?
Click to expand...
Click to collapse
Syncing Facebook contacts into phonebook is actually a Sense function, i.e. part of the HTC's "People" program.

Yeah, agreed: this is an annoying issue... Just because I want to get Facebook photos for my contacts and their status update does not mean I want ALL their details of EVERY Facebook friend being stored on my phone as a contact.
Even more problematic is how Sense handles phone numbers... It will pull phone numbers from Facebook and (seemingly randomly) may overwrite your setting for their phone number.
Example:
For contact "Bob", you set his phone number as +447900000, however, Bob has his Facebook phone number set as 447900000 (notice how the + is missing, because Bob doesn't know that you need the + there and anyway, who cares, it's only Facebook!)
Well, when Sense syncs the phone numbers, it may very well overwrite Bob's correct phone number (with the + prefix) with his Facebook phone number (which you will be unable to successfully dial)... and there is no way to turn this off without disabling the whole Facebook syncing functionality...
Very annoying!

Yup couldn't agree more. I did a reset like 5 mins after starting the phone, just because I didn't want to see the facebook armada on the list. While yes I did aggree to friend requests from my students ... I don't want to have all 200 of them as contacts in the phone prog ...

[jon] said:
Yeah, agreed: this is an annoying issue... Just because I want to get Facebook photos for my contacts and their status update does not mean I want ALL their details of EVERY Facebook friend being stored on my phone as a contact.
Even more problematic is how Sense handles phone numbers... It will pull phone numbers from Facebook and (seemingly randomly) may overwrite your setting for their phone number.
Example:
For contact "Bob", you set his phone number as +447900000, however, Bob has his Facebook phone number set as 447900000 (notice how the + is missing, because Bob doesn't know that you need the + there and anyway, who cares, it's only Facebook!)
Well, when Sense syncs the phone numbers, it may very well overwrite Bob's correct phone number (with the + prefix) with his Facebook phone number (which you will be unable to successfully dial)... and there is no way to turn this off without disabling the whole Facebook syncing functionality...
Very annoying!
Click to expand...
Click to collapse
yes this is a massive problem for me. is there any solution?

callummc said:
yes this is a massive problem for me. is there any solution?
Click to expand...
Click to collapse
OK so this is what I did, but I have no idea whether it will work for you. I had a specific contact who I simply couldn't dial so I tried to find a solution.
NOTE: This does NOT solve the problem for all contacts, but read on and it may help...
First thing I did was go into my Google Contacts on my computer and deleted all the Facebook metadata in the "notes" section for each contact (as this was already pulled over from my HTC Hero tagging, and it seemed to have a different format.) << so if you are migrating from an older HTC Sense handset, then this may help you but WARNING: this will take a long time to do for each contact, and you will then need to re-associate every contact.
Next thing was to delete all the contact info off my device which you can do by going to Manage Applications > Contacts Storage and delete all the stored info.
Now go to sync settings and hit "Sync All" (or whatever it's called), or just wait and your phone will automatically re-download all of your contacts.
Now... some contacts will automatically get linked to their respective Facebook accounts and some will need to be set manually (I have no idea why they can't ALL be linked automatically, it seems kind of random...)
Anyway, what I have now found is that:
- Any contacts who were linked automatically: my settings override the Facebook settings
- Any contacts who were linked manually: Facebook settings override my settings
Either way, this is incredibly annoying and I think that HTC really do need to provide 2 extra options:
1. To not download ALL Facebook contacts, only to fetch additional attributes for existing contacts
and:
2. To give us greater control over what these attributes are (i.e. I do NOT want all of my contacts random/invalid phone numbers being imported to my device and cluttering everything up, just because I want their image & wall updates...)

I think you have to LINK the person.
I had the same, but when I LINKED the two 'names', it became one. I could choose which name I wanted to use, the Facebook name or the Google entry name.
You told in a previous post that the LINK was automatically done. This is not true. It only suggests, but you have to confirm by clicking the broken chain behind the name. Then it becomes a chain and the two entries becomes one.
I hoped this helps ya all.

I realised mine wasn't automatic, it was just already linked from when I had my Hero, I forgot it stores the link on your google contacts

Workaround:
Not ideal but fixes problematic phonnumber
When you have linked your gmail contact with fb account
Edit your gmail account and add any number as that persons phone.
Now you should see 2 numbers from that person.
Chosse that fake number as primary number.
Now edit gmail contact again and edit fake number with real one.
It will override fb number if it is in wrong format
Not ideal but at least you have proper number for that person

Using Sense 2.0 here.
Apart from the sms number suggestion thing (i can live with it, but is annoying...)
The real problem is that every facebook contact that has a phone number is synced without the + in the area code. This makes all contacts undialable!!! I checked that on facebook via browser the numbers are correct (they are without area code)!
We really need a solution for this problem, a solution that isn't disable facebook people sync (i want to keep photos etc.)

People / Contact list issues, Facebook for HTC Sense issue

I have really, really annoying problem, or two in fact, but they're probably related, in the People / contact app.
It doesn't remember all my settings.
For unknown reasons, it forgets my settings on many contacts, but not all.
If I open one contact, and change it to show it's name as the one reported from Facebook, it's fine for a while, but then without any warning, it just changes back to what's stored straight on the Phone.
No matter how many times I try setting it back to showing it as the one reported by Facebook as it's name, it just reverts back sooner or later (within couple minutes, though)
It never forgets the sync/link with Facebook though, the updates the statuses fine, the photos appear normally etc
And then the other, I originally had just Phone contacts enable, but I decided to save myself some time and just use Facebook contacts as addition, instead of manually entering them first to my phone and then linking.
So, I opened up People, clicked menu > view, and ticked "Only contacts with phone number" and "Facebook" in addition to already ticked Phone, and then Done.
Boom, the facebook contacts who have their phonenumber there are listed!
But just like with the issue above, couple minutes, and they're gone.
If I go back to People > Menu > View, the Only people with phone numbers and Phone are still ticked, but Facebook isn't.
And yes, I do have all the sync options enabled in Accounts & Sync settings for Facebook for HTC Sense (and even though I've added the "just" Facebook, too, it doesn't appear in the accounts list separately)
--
Then another, probably not related issue.
In people, if I go to Facebook directory, it only shows 205 contacts total, while in reality it should show 207 contacts.
I know for a fact that at least one of the missing contacts used to be there, and still is on my "normal facebook"
I had somehow gotten 2 contacts mixed into 1, with 2 numbers, 2 facebook links etc, after trashing that and re-creating the 2 as separate contacts, only one of them could be found from Facebook directory, while the other couldn't.
I've tried uninstalling Facebook updates (it doesn't allow uninstalling the whole thing), removing all the data & cache files etc, same for Facebook for HTC Sense, and even removed the account(s) alltogether from my phone, with no luck.
After re-creating the account, getting all the updates etc, it still doesn't show the 2 missing contacts (which of at least 1 was definately there in the beginning)
--
Any suggestions how to fix these issues?
Is there any other way than removing all possible backups from SD and doing "hard reset" on the phone?

try running the friend stream app, friends tab, menu, options, update

I did a hard reset of the phone tonight, and even after that, I'm missing 2 contacts from the facebook list
Now I also know which 2 are now missing, and I know that one of them wasn't missing just before hard reset, and that his contact information (which I backed up on my comp) has the HTC-made link for Facebook in it, but it's not showing up on the phone, probably due the fact that the phone thinks such facebook profile ID isn't my friend.
After the reset, the phone seems to remember the other settings, though.

Hey I've got the exactly same issue with one of my Facebook friend's not being recognised as a friend. I have her on my normal Facebook, but not via the phone so can't select her to add and sync profile Joe details. It is so annoying. I've tried everything apart from hard reset, but no joy.
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mobobat said:
Hey I've got the exactly same issue with one of my Facebook friend's not being recognised as a friend. I have her on my normal Facebook, but not via the phone so can't select her to add and sync profile Joe details. It is so annoying. I've tried everything apart from hard reset, but no joy.
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Click to expand...
Click to collapse
Well, via hard reset I apparently got one friend that was missing back, lost another and one that was missing is still missing
edit:
Scratch that, it doesn't remember the settings anymore, don't know why, now it resets to showing only contacts with phone numbers, exchange and phone. It clears Facebook tick by itself, and adds exchange tick by itself.

bump for solution?

I have the same issue. I can actually see the contact in the facebook app. However, it is not there when I try to link my people contact with the facebook contact. It simply isn't displayed...! Annoying!!

Ha! Actually I have similar problem as you but it happened with Gmail contact and Exchange contact.
I prefer the contact to display my Exchange contact name, since it's a real name I input, then link the person with Gmail contact. However, after sync with Gmail contact, the Desire contact always forget my setting and display people by Gmail name.
It seems the Desire contact has a rule that favor Gmail name >Exchange name>Facebook name
The only way for me to resolve this is once all Gmail contact are sync, I disabled Gmail contact sync. (Gmail sync for mail is okay to keep) without Gmail contact sync, no more name setting lost issue.
Hope this helps!
Sent from my HTC Desire using XDA App

Have the same problem, htc facebook shows 4 friend less than facebook web... and something curious, when i enter flickr app and the missing contacts are here!
Using DJ droid, wiped lots of times losed friends keep losed, but only in htc contacts, flickr app show all

I am pretty sure that it is your friends' Facebook settings that are blocking them from appearing in the HTC Sense contact list. My wife just disappeared a few weeks ago, and she confirmed that she had recently updated her Facebook profile to block 3rd party apps from accessing her contact information. This makes sense, as she was there one day, and disappeared the next. My guess is that this will start to happen more and more as people begin to lock down their Facebook accounts for security reasons.

Finally i knew how to solve this...
Actually WE knew it, me and my wife went crazy because suddenly out of no where she is no longer appearing in my HTC Desire (facebook for HTC sense) contacts!
I did everything you can think of even complete RESET for my phone!
But REJOICE Android HTC users, IT IS NOT YOUR FAULT.... or better say, it is NOT HTC's fault, it is because of the Privacy Settings of that friend in his/her facebook account.
He/She has activated the (Turn Off All Platform Apps) under Privacy Settings -> Apps and Websites -> Apps You Use !!!
Once the user changes their settings and you Sync, they will appear back again, but you have to re-link them.

Many thanks for this information.
This setting has take some hourse of try and error to solve the problem on my device.

[Q] How to NOT use phone numbers from facebook

I have the HTC Desire with Android 2.2
I have linked it with my facebook account, but I do not want to have access to all the phonenumbers that people put on facebook.
I have managed to disable them in the contacts (dont remember how).
However when I want to send a text message, I enter the name in the receipient box and the box comes up with suggestions of names, it still includes contacts from facebook. Even contacts that are unlinked and unrelated to anything on the phone. I really do not want that.
Is it possible to get rid of this, to not use phonenumbers from facebook at all?

I think it's not, because i can't remember any other settings which would include contacts....
Try ChompSms or HandyCent app if you can disable them directly in the app.

I tried CompSms, and the same deal applies
On another note, I really like chompsms, so thanks for pointing me to that at least.

hi, first post - i think this may work for you.
make sure you aint syncing facebook account in "account and sync" and try deselecting facebook from the view opption in the people app.
sorry just checked my device and have the same issue as you, i guess it cant be removed. I can only suggest grouping? maybe?

only way I know of is deleting the facebook sync.
after this: apps -> contacts memory-> delete
and then sync it again (where you got your normal contacts from)
and don't forget to backup your contacts beforehands ^^

Problem with Google contacts

Last night i decided to sort out my google contacts because the ones in the phone were well sorted but the ones in my gmail account weren't. So I exported the contacts to the SD card then i transfered them to my PC and replaced the ones on GMail with them. I made some changes and on GMail and then exported the new contacts to the PC then SD card and then deleted and replaced the ones on the phone. Now both the phone and the Gmail account have the same info on them. After awhile i made a few minor changes to the contacts on Gmail and since then it won't sync with my phone contacs anymore.
In theory i could retry the above process but that would be a temporary fix until i need to change or add something on either the Gmail account or the phone. What can i do to make google contacts sync to my phone? (BTW, I have a stock HTC Desire 2.2 Froyo with the latest OTA update and i'm running Windows 7 on my PC)

Were your Gmail contacts syncing with the phone previously? The default behavior is for changes you make in the browser to appear on the phone right away. This can be toggled on/off by going to Menu/Settings/Accounts and sync and touching "Auto-sync". Check that first, and "Background data" above it are both checked. You will see your active accounts below those two things under "Manage Accounts". If the two boxes above are checked and your Gmail account is listed below, then I'm out of ideas.

I have the same problem - but it seems that I have misunderstud the greatnes of google contacts???
Because it works for me to sync my Desire with the changes I make in my google contacts ON MY COMPUTER - however (and this is what I thought was the cool bit with google contacts...) I cannot sync my contacts on my gmail (on the computer) with my Desire when I ex create a new contact ON MY DESIRE...
Any solutions, missing settings...???

Push contact info from phone to Google
foxhunter123,
When I go to save a new contact on my phone, I usually start at the call history. Let's assume you dialed a new number for someone and now you want to save that number you just called as a new contact.
Touch the plus sign next to the number in your call history. You should get prompt to "Save to People" with options to create a new contact or save to an existing one.
Choose the option you want, then the next window asks you what type of contact. Google, SIM, or Phone. Choose Google and then input whatever other info you want, like their name, etc. Note that if you sync the phone with more than one Google account, they will all appear here, and you need to pick the right one.
Once you save it, it should sync that info to your Google contacts you see on your computer. In other words, the phone will push the new contact info to Google, instead of the other way around.
There are probably several different ways of doing this, but this way works just fine for me. I have an unrooted Desire running the latest stock ROM with all the updates current. If you try this and it does not work, you might be better off rooting and trying out a different ROM, or trying a factory reset.
Double check your settings I mention in the second post, and try the above steps. Good luck and post here again if you are not successful.

Hello
And thank you very very much for trying to help me!
I just cannot get it to work... :-(
I have just exported my contacts from my gmail on my computer using the vcard format (the only format I can find on my Desire when importing?) and then I deleted all my contacts on my Desire and then imported the vcard file so that both the gmailcontacts on my computer gmail and the desire is identical.
But I just cannot get new contacts to apear in my pc-gmail when I add them on the Desire!!!
When I go to settings, acounts and syncronization, everything is tjecked and when I press my google acount it's also tjecked in all 3 options.
However - and this is perhaps the problem... - the date of my syncronizecantacts is wrong - it says 21/112010 but both gmail and calender has the current date...
Is there something that can block the sync of contacts?
I have previosly used HTC sync but that was when I tried to sync my contacts to my pc's outlook and since I'm now 100 % google I don't use it anymore...
I really hope you (or somebody else) can help me... ;-)
Oh and Happy New Year

My google contact sync stopped working a few weeks ago. The last time this happened it was down to a facebook issue. However this time I ignored the problem and use MyPhoneExplorer (free) to sync contacts between Android and PC.

Well I'm out of ideas. At this point, you should try doing a factory reset to see if that fixes it. If not, root and try a different ROM. If the phone is still under warranty you could also try returning or exchanging it.

Well... I took the big step and made a factory reset and now everything just works perfect!
And I now can see why the android system is so great!
A thing to remark though is, that it's a know issue that you have to have a google acount BEFORE you start up the Desire the first time, but I think that it's also safe to say that you also have to have your contacts stored as google contacts before you start up the Desire for the first time!(?)
I also thought that I had to import my contacts to my Desire wich isn't the case since they now come automatically from my Gmail (Googlecontacts on my pc/the internet) to my Desire... ;-)
Another very huge advantage with doing the above is that after installing all of my programs again I have still 50 MB free where there previously only was 26 MB left...???
My biggest problem now is that I have to start all over in Angry Birds and seasons... Or is there a way to restore my levels completed in the games?

Foxhunter123 said:
Another very huge advantage with doing the above is that after installing all of my programs again I have still 50 MB free where there previously only was 26 MB left...???
Click to expand...
Click to collapse
That sounds like the Contacts memory leak problem.
See:
http://androidforums.com/htc-desire/127440-internal-memory-again.html

Next time, before doing a factory reset, try clearing data for both Contacts and Contacts Storage from the Application Manager. The Google sync should kick in shortly after and put everything back on your phone from your Google account.

Can't create / sync Google contacts?

Maybe I'm an idiot, and forgive me if I'm asking a dumb question, but this feels like something that should be easy but I can't figure it out.
This is my first HTC. On every other phone dating all the way back to my Galaxy S2, when I created a contact, it would ask if I wanted to save it on my phone or as a Google contact (or automatically save it to whichever of those two I had told it to do by default.) Saving it as a Google contact automatically synced it to my Google account.
When I set up my HTC 10, it downloaded all of my Google contacts. Easy!
Tonight, when somebody texted me they got a new number, I went to change it on a contact that already exists; it asked which contact I wanted to edit: their phone contact or their Google contact. Changing their Google contact didn't update the phone contact.
So then I just deleted his contact, and created it anew; it only asks if I want to create it on the phone or on the SIM card, with no Google contact option. Furthermore, creating it on the phone doesn't sync it to Google, nor does creating it on Google sync it to the phone.
Is there something I'm missing here? Is this some HTC specific thing where it just doesn't do Google contacts? Any help on this would be much, much appreciated; I'd really only rather maintain the Google contacts and not have to micromanage contact lists or use a third party syncing app (but I guess I will if it comes to it).

NEVER MIND!
You can ignore me.
For whatever reason, "contacts" wasn't available to check in my sync settings. But I fixed it:
Removed my Google account
Deleted all local phone contacts (to avoid possible duplicates later)
Added my Google account again
"Contacts" is in the Sync settings again, re-synced all my contacts without problems.
No idea what caused it but there you go. I thought I was going crazy because I had no option to sync contacts. If anybody knows what may have caused it I'd be interested to hear, but otherwise just ignore this post :-/

Thank you! I had the same problem and couldn't add contacts to my Google list. I did the same (logged out of account and logged back in) and the sync contacts came back along with the ability to add contacts again. I wonder why that happened.

I'm having similar issues with my HTC 10, majority of my contacts are synced on my Gmail account but I'm missing about 4 numbers, the contact details are there like name but no phone number. I've checked my phone and the contact has a phone number and linked to other accounts like whatsapp but no info on Gmail contacts.
I did manually input the number onto my phone because the numbers was missing so I believe maybe it's the format on the HTC 10, I'll do more testing...

sync google accounts
It's been a while since I've been through this, but unfortunately I have a similar problem. My problem is "Google account" in accounts and sync. But I can only select google photos when I click on the sync mark. No selection box for contacts. How can I fix that?
The device has clone s3 and ics 4.0.4 on it. The gapps packages available for this release also do not work. It does not synchronize people in any case. I cleaned the data from the applications, I deleted Accounts.db and reinstalled it.
Finally, I found the following lines for Accounts.xml and added it, but still there is no positive situation. What else can I do? Thank you.
Syncable = "true"> <authority id = "3" account = ".." type = "com.google" authority = "com.android.contacts"
<PeriodicSync period = "86400" />
</ Authority>

Let me add this here, please:
https://forum.xda-developers.com/htc-10/help/google-account-syncing-t3561756

Xenorin said:
Maybe I'm an idiot, and forgive me if I'm asking a dumb question, but this feels like something that should be easy but I can't figure it out.
This is my first HTC. On every other phone dating all the way back to my Galaxy S2, when I created a contact, it would ask if I wanted to save it on my phone or as a Google contact (or automatically save it to whichever of those two I had told it to do by default.) Saving it as a Google contact automatically synced it to my Google account.
When I set up my HTC 10, it downloaded all of my Google contacts. Easy!
Tonight, when somebody texted me they got a new number, I went to change it on a contact that already exists; it asked which contact I wanted to edit: their phone contact or their Google contact. Changing their Google contact didn't update the phone contact.
So then I just deleted his contact, and created it anew; it only asks if I want to create it on the phone or on the SIM card, with no Google contact option. Furthermore, creating it on the phone doesn't sync it to Google, nor does creating it on Google sync it to the phone.
Is there something I'm missing here? Is this some HTC specific thing where it just doesn't do Google contacts? Any help on this would be much, much appreciated; I'd really only rather maintain the Google contacts and not have to micromanage contact lists or use a third party syncing app (but I guess I will if it comes to it).
Click to expand...
Click to collapse
Halo !!!
I have same trouble with sync on my htc 10, but I think the problem is not only in the phone, because I have the same google account on another phone, ( alcatel idol 3) and also the same problems with contacts. For example, a sudden disappearance, a certain number of contacts, from my contacts list in both phone ???? On htc 10, a special problem is synchronization is not always possible, I have auto sync on, but the contacts cant be synced when I want to do, but in follow a few days thay are.
That,s whot i do not understand, I tried cleaning cash, and re-installing Google Account, but the problem comes back after a while, so..thats it. If anyone knows something more, would like to here. Thanks !!!

If Power Saver mode is enabled, Contacts Sync is disabled. Sounds crazy but just disable Power Saver (on HTC it's under Settings->Power->Power saver) and the contact sync will start right up. No need to remove and recreate your google account, restart the phone, or any of that - just flip the one switch.