Related
Anyone able to assist. I have searched the forum.
After my compact froze I did a soft reset only to see it hang on the T-Mobile splash screen (white background, pink dots). The ROM details do not even appear in the bottom right hand corner.
I have upgraded my ROM with Hard-SPL, a Radio ROM and Dutty's 1.8 ROM but that was weeks ago.
Not even a Hard-Reset sorts it out.
Cannot see how the new ROM would be causing the problem as it has worked for a few weeks.
Luckily followed all the instructions and have 1.40 Olinex Hard-SPL on the phone. Just need to wait for home so I can plug it into my laptop. What I do from that point on will be the subject of a further search of this board later.
Any assistance?
Since you already have Hard-SPL, try first flashing a stock ROM.
See here for available ROM's: http://wiki.xda-developers.com/index.php?pagename=Diamond_Upgrades
Let us know what the results are...
Thanks for the reply.
Unfortunately I cannot get my Compact to sync with my PC in order to add a stock ROM. As I am frozen on the T-Mobile screen the Mobile Device Center does not connect to the Compacy.
Are there any work arounds?
Oh well back it goes to T-Mobile with the hope that they do not identify that the ROM has changed.
Happened to me before as well.
Start your Phone in bootloader mode. Means you hold down the Volume down button while soft resetting. Then you get to the red, green, blue, white screen. In the bottom it says "serial". once you connect to the PC it switches to "usb" and now you can flash ANY ROM you like. I replaced mine with the same ROM I had before....
Don't know what happened to cause this problem. But I got it solved that way.
Let me know if this worked....
Cheers for the reply Staty.
I was able to get the USB connection to work but after reloading the ROM the phone has gone off and stayed off. Can't get any splash screen now.
But you were able to completely reflash the ROM?
Or did it stop along the way?
Did not stop along the way. Went to 100% and was met by the finished screen on the PC. However the Compact does not turn in now.
So you try to turn it on but nothing happens?
Did you try hooking the phone to the loading cable and then turn it on? Maybe a problem with the bettery?
Besides that I got no idea right now.
Which ROM did you reflash? The same you used before?
Hi,
You must download full rom (with radio etc.), the best original. Doesn't matter which one. And hard reset after that.
staty said:
So you try to turn it on but nothing happens?
Did you try hooking the phone to the loading cable and then turn it on? Maybe a problem with the bettery?
Besides that I got no idea right now.
Which ROM did you reflash? The same you used before?
Click to expand...
Click to collapse
Tried hooking it up to the loading cable, the charger and still no luck.
Have no idea why it will not start-up. Do not even get the white circular light when plugged into the charger.
PanNet said:
Hi,
You must download full rom (with radio etc.), the best original. Doesn't matter which one. And hard reset after that.
Click to expand...
Click to collapse
Yep done all that. Compact still dead. Changed ROM about 3 weeks ago, no problems just stopped working altogether. Was able to connect it to the PC to update ROM again but now nothing.
Not sure how having Hard-SPL on the phone is gonna help when the thing wont turn on.
waynespa said:
Anyone able to assist. I have searched the forum.
After my compact froze I did a soft reset only to see it hang on the T-Mobile splash screen (white background, pink dots). The ROM details do not even appear in the bottom right hand corner.
I have upgraded my ROM with Hard-SPL, a Radio ROM and Dutty's 1.8 ROM but that was weeks ago.
Not even a Hard-Reset sorts it out.
Cannot see how the new ROM would be causing the problem as it has worked for a few weeks.
Luckily followed all the instructions and have 1.40 Olinex Hard-SPL on the phone. Just need to wait for home so I can plug it into my laptop. What I do from that point on will be the subject of a further search of this board later.
Any assistance?
Click to expand...
Click to collapse
Here wot fella.... Yesterday i called t-mobile cause my mda was running kinda hot for some reason, With no effort the lady said it shouldn't be getting that hot (like she could feel the heat over the phone lol) "i'm going to send you a replacement for tomorrow morning" Today, So me thinking a refurbished phone and no screen protector, i asked if they could send me a screen protector, No she said, i'm sending you a brand new phone "in the box" so all the bits will be there.......
Brilliant i get a new mobile..... Here is the best bit....
UPS turns up this morning with a brand new phone.. the guy asks me for the old phone ONLY, didn't take back old batt, headset...etc put it in a bag and away he went......
So i get a brand new phone (BOXED) and get to keep all the old accessories.
So the moral of the story is..... RMA your mobile, tell t-mobile its over heating and pray too god you get the same woman on the phone that i did...!
P.s..... Out of curiosity, Which cooked rom was you using...!
fyew-jit-tiv said:
P.s..... Out of curiosity, Which cooked rom was you using...!
Click to expand...
Click to collapse
I used Dutty's 1.8, but It is not a problem with the ROM, I'm sure of that.
fyew-jit-tiv said:
Here wot fella.... Yesterday i called t-mobile cause my mda was running kinda hot for some reason, With no effort the lady said it shouldn't be getting that hot (like she could feel the heat over the phone lol) "i'm going to send you a replacement for tomorrow morning" Today, So me thinking a refurbished phone and no screen protector, i asked if they could send me a screen protector, No she said, i'm sending you a brand new phone "in the box" so all the bits will be there.......
Brilliant i get a new mobile..... Here is the best bit....
UPS turns up this morning with a brand new phone.. the guy asks me for the old phone ONLY, didn't take back old batt, headset...etc put it in a bag and away he went......
So i get a brand new phone (BOXED) and get to keep all the old accessories.
So the moral of the story is..... RMA your mobile, tell t-mobile its over heating and pray too god you get the same woman on the phone that i did...!
Click to expand...
Click to collapse
Mine has been extremely hot for the last few days. I'm gonna phone them now.
waynespa said:
Yep done all that. Compact still dead. Changed ROM about 3 weeks ago, no problems just stopped working altogether. Was able to connect it to the PC to update ROM again but now nothing.
Not sure how having Hard-SPL on the phone is gonna help when the thing wont turn on.
Click to expand...
Click to collapse
Thats really wiered. Looks like there is more broken than the ROM. Did you try taking out the battery and keeping it out for a little time.
Try to turn on the phone without the battery in it - so all the power in the condensers etc. will be gone.
Keep the battery separated from the phone for a couple hours and then try it again.
I was having the trouble back then, that the more often I tried to turn the phone on while it was broken it turned off itself even quicker. after I left it without touching it an hour it took longer to turn off itself again.
P.P.S and remember so say its the bottom part off the phone or they may try palm you off with its "the battery"...!
fyew-jit-tiv said:
P.P.S and remember so say its the bottom part off the phone or they may try palm you off with its "the battery"...!
Click to expand...
Click to collapse
Called them and put on my nicest charm with a young lady. She actually read out a T-Mobile notice release that said there was a known fault with the phones over-heating during charge and large downloads. It said that customers should be told that it is safe and a software update coming out soon would sort it out.
I told here the phone no longer worked and she said that they would replace but I should keep all accesories and the battery. I said that as it doesn't turn on it could be the battery and she agreed to a FULL replacement.
They are sending it to my work on Monday and will take the old one away.
Thanks for the advice, was really worried they would want it back for testing BEFORE sending out a new one and they may find my Custom ROM
All good though. Thanks again.
staty said:
Thats really wiered. Looks like there is more broken than the ROM. Did you try taking out the battery and keeping it out for a little time.
Try to turn on the phone without the battery in it - so all the power in the condensers etc. will be gone.
Keep the battery separated from the phone for a couple hours and then try it again.
I was having the trouble back then, that the more often I tried to turn the phone on while it was broken it turned off itself even quicker. after I left it without touching it an hour it took longer to turn off itself again.
Click to expand...
Click to collapse
I left the battery overnight but still no luck.
I am pretty certain it'saphone fault now and absolutely nothing to do with ROM's. T-Mobile are now thankfully taking it back.
Cheers
Hi guys.. The touch screen of my touch pro2 suddenly stopped working out of nowhere.. the keypad is working fine.... i have hard reset my mobile... but nothing has worked out... I use Energy ROM which i installed way back in april... the phone seemed to work fine till today....
ANy suggestions??? or Do i have to get the LCD changed???
( i tried searching for similar posts.. but could not ... so please dont be offended if there is a similar 1 )
abhinavbansal said:
Hi guys.. The touch screen of my touch pro2 suddenly stopped working out of nowhere.. the keypad is working fine.... i have hard reset my mobile... but nothing has worked out... I use Energy ROM which i installed way back in april... the phone seemed to work fine till today....
ANy suggestions??? or Do i have to get the LCD changed???
( i tried searching for similar posts.. but could not ... so please dont be offended if there is a similar 1 )
Click to expand...
Click to collapse
Hopefully you've still got some time left on your warranty. The digitizer needs to be replaced. They normally go for around $50 if you do it yourself. Most sellers will include the tools for free.
touch screen
This is actually freaky!
what a coincidence???? :O
i had installed the ebergy rom a couple of months ago as well! on monday, that is the 8th november, my screen stopped working
i was literally jus about to hard reset and read your comment!
so is ther no solution??
do i have to send it off? i don't know if i have a warranty??
You can usually warrenty exchange for a year after the purchase date. I had this happen to me a few months back, sucked big time. You should probably flash the OEM ROM back to the phone prior to the exchange as well.
Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
Sounds like a problem with the digitiser/screen, and a candidate for a warranty return ?
Have you tried to switch it off (the screen with short press, not the power) and then on again with the power button? Sometimes it happens on my z too but its just a sw bug. Switch off and on helps here.
-- sent from htc z using xda app
I am able to lock and unlock with the power button normally.
tbalden said:
Have you tried to switch it off (the screen with short press, not the power) and then on again with the power button? Sometimes it happens on my z too but its just a sw bug. Switch off and on helps here.
-- sent from htc z using xda app
Click to expand...
Click to collapse
akira112 said:
Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
Click to expand...
Click to collapse
Could be a problem with the contacts on the battery -- perhaps the contact is loose, so when you bump the phone just right it loses power and shuts down.
I had this once last week. I left it sitting on the workbench in the garage for about an hour while I was out there and it became unresponsive to all buttons/keypresses.
A battery pull and it fired right up again.
It was -10C in the garage and the bench is metal. I chalked it up to getting too cold.
It hasn't done it again since I keep it in my back pocket (front pocket has claimed a few digitizers/LCDs in the past!).
akira112 said:
Anyone else having this problem?
The phone won't turn back on from what I think is locked because the screen is black, but none of the buttons do anything, I have to re-insert the battery and the phone will boot up with the power button. This happens almost every day.
Click to expand...
Click to collapse
This is definitely not an individual case as I saw so many DesireZ or G2 users in HK or China raised the same issues on the gfan forum (one of the China HTC forum).
My DesireZ is a genuine one with stock ROM. It happened 2-3 times already of what we called the "sleep dead" in China here.
I locked the phone then after a while when I tried to turn it on, all buttons became dead. Finally I have to pull out and insert the battery again to make the phone alive.
Some of the gfan forum members also encountered the same situation. Some of their phone are Euro version and some Asia Pac version but the cases are the same that means this problem are not only for a specific version. Some say it is becoz of temperature but I really don't think so. I am sure this is a bug......
Bring back to HTC is not a solution as this "sleep dead" phenomenon don't appear every minute. Mine has happened 3 times and I bought this DZ only about 2 weeks.
happened 2-3 times to me too, each time it was sitting in my pocket.
it's summer in Australia so i doubt its anything to do with being too cold.
hasn't happened for about a week now, so i kind of ignored the problem.
That is definitely not good news.
Mind is still stock from Bell, unlocked for use on Rogers.
I guess I may have to find a replacement phone soon.
manleyfu said:
This is definitely not an individual case as I saw so many DesireZ or G2 users in HK or China raised the same issues on the gfan forum (one of the China HTC forum).
My DesireZ is a genuine one with stock ROM. It happened 2-3 times already of what we called the "sleep dead" in China here.
I locked the phone then after a while when I tried to turn it on, all buttons became dead. Finally I have to pull out and insert the battery again to make the phone alive.
Some of the gfan forum members also encountered the same situation. Some of their phone are Euro version and some Asia Pac version but the cases are the same that means this problem are not only for a specific version. Some say it is becoz of temperature but I really don't think so. I am sure this is a bug......
Bring back to HTC is not a solution as this "sleep dead" phenomenon don't appear every minute. Mine has happened 3 times and I bought this DZ only about 2 weeks.
Click to expand...
Click to collapse
I encountered the same problem, so do my friends. Google maps causes the problem in 3 different phones.
Sent from my Desire Z
Anyone found a solution to this? Is it a s/w bug or a hardware issue? Thanks.
As far as I can tell, it's a hardware issue. Happened to me four times randomly before I took it in and exchanged at Bell. My new phone and the phone my friend got (at the same time as my first), has zero issues.
At the time, it didn't matter if it was cold, warm, fully charged, plugged-in, etc. It would do it randomly once every 1-4 days. It didn't even matter after I did factory reset (so software would not be an issue).
I have no idea what causes it but if you're getting the sleep-dead issue, I'd really recommend exchanging it if you can. Better to be safe than wait and find it's not an issue you can fix yourself.
I have a Bell stock Desire Z that has done this twice. First time it happened was when I tried wake it up in the morning after sleeping all night. The second time it was at a Christmas party. Just finished taking a picture. Went to take another shot, bang it was dead. Both times, pulled the battery and it came back to life.
Bought mine from Bell as well less than 2 weeks ago. Do they give any trouble to exchange it? Do they actually need me to factory reset it before returning/exchanging it?
sekhar_777 said:
Bought mine from Bell as well less than 2 weeks ago. Do they give any trouble to exchange it? Do they actually need me to factory reset it before returning/exchanging it?
Click to expand...
Click to collapse
I didn't have any troubles. I did a wipe and factory reset, then wipe again for security though. As long as you're only doing EXCHANGE (not refund), you have 30 days.
I must report that this issue happened on mine as well.
In JuicePlotter, the period where the unresponsiveness happened, juice plotter recorded no power.
(Either that or juice plotter only refreshes the graph when you open the app).
Happened twice within the first 48 hours of getting this phone. In day 3 now.
I have the same problem. It happend to me twice (in two weeks).
I would like to know if this is a software issue.
I still have the stock unmodified rom but am planning to install custom roms.
If this appears to be a hardware error, I should return my phone and get a new one. If it's a software thing, there will be a fix eventually, or I can just install a custom rom and be done with it...
anyone any idea?
Is there anyone with a custom rom who has the same problem?
Like I've said, I doubt it's a software issue (especially when it happens AFTER factory reset). But again, why take the chance? Better to be safe than sorry than be out $600.
happend to me today for the first time too... fully loaded, not pretty cold and stock rom on european version. it seems to simply being switched off. kind of sucks, as i'm having hardcase around which needs to removed everytime first.
mine too
it happened to me too. just after i started using maps and locations. i have it for a month now and this issue just started to surface the past 3 days...ohwell..hope we get a fix soon..or at least a "how to stop this issue" sometime real soon....:|
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
I bought this tablet as a gift sometime in May of 2012. It was a refurbed unit but worked flawlessly since then. This morning, it was left turned on, as it always is, and when we returned to it later in the day it was off.
It was turned back on, booted past the Acer screen and stopped on the Android screen. It just keeps looking like its loading, but nothing happens. It was left on the charger for a while to see if maybe that helped but nothing. It turns off if the power button is held and we even tried the reset button only to keep coming back to the Android screen.
I would suspect the mother board failure that seems to be plaguing these things but those only get to the Acer screen. This one is getting to the Android screen atleast.
The tablet is COMPLETELY stock. Stock OTA ICS ROM, stock recovery, stock everything. I haven't flashed anything to it, no new apps were installed recently. Is it possible to recover the tablet back to its former self? I figured I would ask if there was anything I could possibly do before trying a hard reset.
I've used adb and all that for rooting and flashing ROMs on my phones before, so I would be comfortable doing so on the A100 if I have to but I'm assuming a hard reset will be the only choice at the moment.
Thanks!
hkt03 said:
I bought this tablet as a gift sometime in May of 2012. It was a refurbed unit but worked flawlessly since then. This morning, it was left turned on, as it always is, and when we returned to it later in the day it was off.
It was turned back on, booted past the Acer screen and stopped on the Android screen. It just keeps looking like its loading, but nothing happens. It was left on the charger for a while to see if maybe that helped but nothing. It turns off if the power button is held and we even tried the reset button only to keep coming back to the Android screen.
I would suspect the mother board failure that seems to be plaguing these things but those only get to the Acer screen. This one is getting to the Android screen atleast.
The tablet is COMPLETELY stock. Stock OTA ICS ROM, stock recovery, stock everything. I haven't flashed anything to it, no new apps were installed recently. Is it possible to recover the tablet back to its former self? I figured I would ask if there was anything I could possibly do before trying a hard reset.
I've used adb and all that for rooting and flashing ROMs on my phones before, so I would be comfortable doing so on the A100 if I have to but I'm assuming a hard reset will be the only choice at the moment.
Thanks!
Click to expand...
Click to collapse
Hard reset and pray. If that doesn't do it, I'm not sure acer will work with it as a refurb.
Sent from my HTC DNA
pio_masaki said:
Hard reset and pray. If that doesn't do it, I'm not sure acer will work with it as a refurb.
Sent from my HTC DNA
Click to expand...
Click to collapse
that's what I was afraid of, was just hoping there was hope haha
thanks