My boss has a Verizon branded Touch Pro 2 that has a problem I've never encountered. I set up her email account for her (we host our own email, she is connected through IMAP) when she first got the phone. She now has another email account showing on the TF3D Mail tab that is not the account I set up. The account I set up is still there, but there is an additional account there that I cannot remove. It's like she started setup of a new account and then cancelled out of the setup. There is no way I can see to delete this other account. Anyone have any ideas? Thanks!
Go into the WM messaging client. Mail Tab > Inbox. In the dropdown at the top-left of the screen, can you see the account? Or, try swiping left or right in the WM messaging client until you are in the "phantom" account. Maybe try Messaging client > Menu > Tools > Options > look for the phantom account and press/hold to delete.
Unplug from USB and turn on Airplane mode. If the account is trying to send/receive, then the delete options don't work. If you can't find the delete button, press and hold down on the account and the popup might have a delete.
Related
Hi all,
I need urgent help.
I've just changed hosting companies and deleted my old email account on my HD and tried to set up a new one....but..it wont let me!!
If I try -Start - Messaging then tap to set up new email, I get taken to the inbox of my outlook/exchange account.
If I try Menu - tools - New account...I get taken to the inbox of my outlook/exchange account.
How can I set up a new POP3 mail account??
thanks
Start. Messaging. Menu. Tools. ..
(then instead of New Account) tap...
Options.
at the bottom in the window you should be able to tap "new account"
turned out to be that an installation of flexmail f****d up my device. I tried everything to uninstall it but had no choice but to hard reset.
a search on the web reveals that I'm not the only one who couldn't get it to uninstall properly.
be warned!!
Hi!
I wanted to set up my mail account on my TP2. After entering the data i saw that i just typed in my mail address incorrectly. After changing the address the account does not open anymore, nor can i delet it - it actually does nothing. Do you have any idea how i can delete it?
regards
click mail tab
press menu
press accounts
press accounts
highlight the account you want to delete
press Menu
Press delete
i´ve got the same problem with my german touch pro 2.
your tutorial doesn´t work for me. if i press menu it is going into incoming mails of the account.
any help??
if you press the 'x' after it goes into the account and do it all again, the email account you last opened will be highlighted and you will be able to delete it then
I noticed a bug with the email a few days ago. When i hit send and receive it says downloading 1/1001 and freezes for a while.
i don´t know why, but now i can tap&hold on the account and delete it.
maybe i had first to donwload my emails... thanks
I'm having problems with this... I have an account which isn't working, it won't synchronise (inbox empty) and it would let me delete the account. 'Delete' is grayed out.
p_shep, it will be grayed out if it is an exchange account, as it has to be deleted from another spot in the system. Are you using an exchange email account?
Jason
Nope, it's a Yahoo account :-/
It's like a point a click adventure game this...
Found out how to delete accounts:
FRom emails page
Menu -> accounts -> acounts -> menu -> tools -> options
(basically get to the email options page where the tabs 'accounts', 'message', 'address' and 'storage' are shown along the bottom)
Check the box 'display account picker when opening messaging'
Then click:
Menu -> accounts -> accounts
The account picker should be shown
Highlight the relevent account, and it's just menu -> delete.
What a mess. They don't make it easy do they?
So basically, I can't edit my existing email accounts anymore. I go to the mail tab, click menu, accounts, accounts and it takes me straight to my mail inbox but does not bring up email configurations. A soft-reset does not fix this (and I'd like to avoid a hardreset). I am able to bring up the new account wizard. Any ideas on why I can't bring up email settings?
When you're in your inbox, tap "Menu" (right soft key), then "Tools", and then "Options".
I am running BB Connect on my sock TMO TP2, on the mail screen I have 2 system email accounts that are not in use and would like to remove them.
Is there a way to get them not to show there?
You need to delete them from the account picker. By default, this should come up if you press the messaging key on your keyboard. Otherwise, from your inbox, tap Menu, Tools, Options, and check the "Display account picker when opening Messaging".
Once you're in the account picker, just tap and hold on the account you want to delete and tap on the context sensitive menu that pops up.
It doesn't work on the system email accounts that are associated with BB Connect for some reason. There must be a reg hack that will hide them. Or I could remove and reinstall but that is a pain.
rsacipher said:
It doesn't work on the system email accounts that are associated with BB Connect for some reason. There must be a reg hack that will hide them. Or I could remove and reinstall but that is a pain.
Click to expand...
Click to collapse
OH, welcome to my world. I have 3 accounts that I wanted to remove so I could reinstate them again and I couldn't do it. They don't show up in the "remove account" page. I tried recreating them with the same name but the mail program wouldn't allow me to do it. So I had to rename them and now I have 6 email folders with only three that are active. How dumb.
I tried going through the registry and looking for any files that might be associated with the accounts without luck. I just need to live with it. I don't want to reinstall the ROM to start fresh.
The way I disassociated the original email boxes, if you're interested, is when I realized I didn't want to sync my Outlook box in my phone, so I removed it from the computer syncing program. That basically uninstalled whatever link my Outlook had along with all three of my external email folders. <sigh>
If it is setup to connect using Exchange, you need to remove/change the Exchange server connection in ActiveSync
Otherwise, try this
1. Click the Inbox on TF3D (I'm using v2.1 on wm6.1)
2. Menu > Tools > Options
3. Click and hold the account name > Delete
simular problem with email & TouchFLO
Hello,
I am having a simular issue with the Outlook Mobile and Touch FLO3D. I had 5 email accounts set up. Hotmail, Outlook mail and 3 POP3 accounts. For some unexplained reason this week, the 3 POP3 accounts stoped working, but were still showing up in the TouchFLO email tab. When I checked Windows Mobile email picker and setup, the accounts did not displayshow up. I tried to re-add the the accounts using the same name and credentials. I received an error that the name was already in use. So I added the 3 accouns using different names. Now I have 8 email accounts on the TouchFLO tab, and 5 in the Windows Mobile email screens. There seems to be no way to delete the accounts from TouchFLO tabs. I have also attempted to disable the TouchFLO email and to re-enable. This did not change anything. A soft reset was also no help.
runandgun said:
Hello,
I am having a simular issue with the Outlook Mobile and Touch FLO3D. I had 5 email accounts set up. Hotmail, Outlook mail and 3 POP3 accounts. For some unexplained reason this week, the 3 POP3 accounts stoped working, but were still showing up in the TouchFLO email tab. When I checked Windows Mobile email picker and setup, the accounts did not displayshow up. I tried to re-add the the accounts using the same name and credentials. I received an error that the name was already in use. So I added the 3 accouns using different names. Now I have 8 email accounts on the TouchFLO tab, and 5 in the Windows Mobile email screens. There seems to be no way to delete the accounts from TouchFLO tabs. I have also attempted to disable the TouchFLO email and to re-enable. This did not change anything. A soft reset was also no help.
Click to expand...
Click to collapse
runandgun,
Did you ever resolve this issue? I just had the same problem with two Gmail accounts - my Outlook account is just fine. The Gmail accounts appear on my Touchflo screen but I cannot access them. the do not show up in Account Picker, yet I cannot add accounts with the same name because "they already exist". They also do not show up when I do a "View Inbox" and examine the account drop down.
Thanks,
jisso
I guess this was never solved. I have the same exact problem and was hoping I could find a fix for it here.
Ah. I found a thread with the answer:
http://forum.xda-developers.com/showthread.php?p=4176780
How do I set up my email so that it leaves a copy on the server so when I get to my laptop the message can be downloaded? I do my email on my laptop but need to be able to receive / send email from my HTC as well. Thanks!
By using POP account setup. I have POP on my TP2 and on my home computer... On my home computer I have set on the account settings that when I remove the email in my Outlook it will remove it from the server...
Loco5150 said:
By using POP account setup. I have POP on my TP2 and on my home computer... On my home computer I have set on the account settings that when I remove the email in my Outlook it will remove it from the server...
Click to expand...
Click to collapse
So ... what is the setting on your TP2 that specifies, "do not remove from server"?
There is a setting on the edvanced settings menu when you setup the account, or go to edit the account settings.
There is a setting on the advanced settings menu when you setup the account, or go to edit the account settings.
use imap instead of pop. pop downloads messages and wont mark them as read on the server or delete them after a month or whenever you set it, and some pop clients delete the email from the server after its pulled. imap is much more advanced and if you can get imap-idle you get push email support.
Leave Email on Server, and other Advanced Settings
I have been frustrated with this issue also. I use my phone for POP email when I am away from my computer. It is almost always business, and I need to keep records of communications in one place. Using Outlook, I archive all old emails to a network server. Since installing my current ROM, I have been unable to find access to the email size, signature and delete handling options. As a result, emails that I delete from the phone also get deleted from the server before I download them to my PC. This is a big problem since I sometimes delete messages from my phone without taking action - planning to deal with them the next day from the office. Dealing with multiple email accounts and up to 50 messages per day makes the phone very cluttered unless I regularly clear them out.
I just discovered the "back door" into the old WinMo style advanced email settings using a tip from another thread regarding email signatures.
I am using the Energy ROM (08-Sep-10, which I love). Here is how to get to the advanced email settings:
1) From any email Inbox (not the Sense screen) tap Menu/Tools/Options to get to the Messaging settings page.
2) Tap an email account on the list.
3) Tap "Send/Receive Schedule".
4) Tap "Advanced Settings" at the bottom of the screen.
5) Choose your option under "When deleting messages:"
Other advanced options are also available this way, including email signatures for each account, as well as download size and scheduling.
I'm happy again!
Tim
Thank you for resurrecting this 9 month old thread.
I too thank you for posting this. I needed to change this on one of my accounts but had forgotten where the change needed to be made. You saved me lots of time searching.
Again, thanks much for the direction.