Develop Bugs

Sync problems - Activesync does not detect device (XDAIIs)

Dear All
Please help: I have an O2 XDA IIs which MS Activesync 4.1 does not detect, despite all my efforts during the last few days (I also have an old iPAQ 1940 which Activesync detects fine).
The XDA is from work, so could it be that it is somehow locked, and if so, how can I unlock it?
Also, as an alternative, can I sync the XDA with my PC via Bluetooth through the iPAQ's?
Any ideas will be gratefully received!
Many thanks in advance,
L

Hi there,
I've Looked through hundreds of forums and although I have seem similiar I haven't found a resolution to my exact problem.
Due to the fact that I've been trying to resolve this issue on and off all day it's probably something really simple... :roll:
HISTORY
PDA
Was running WM2003SE on a Xda IIS.
PC
ActiveSync 3.8 on Laptop with Windows 2000 SP4 and all updates. Laptop on a home LAN with router. No firewall software and have since removed all Spyware removal software, (after doing one last scan).
My Task \ Issue \ Problem
I wanted to to the upgrade to WM2005 and followed all the usual procedures. The one mistake I may have made was to install the very very latest 4.1 Activesync without removing 3.8. However at this stage my XDA was still on 2003SE and synced perfectly with 4.1 Activesync.
I performed the upgrade to WM2005 including patches and as far as the XDA is concerned everything appears to be working.
Activesync however doesn't work. Via the USB cradle Windows 2000 detected a device and under device properties it's was listed as Generic RNDIS, it's now listed as a windows mobile based-device. I don't have an entry in my network connections, although I think this only happens with Windows XP. I've tried uninstalling Activesync, removing the rapi.dll file, reinstalling etc, I even did the former and removed entries within the registry and running a registry fixer but to no avail.
I then decided the Bluetooth route but cannot sync via this method either. I can actually succesfully connect from PC to XDA and vice versa but cannot use these connections for Activesync.
I have another Hard Drive for this Laptop which I use for testing. I can simply shut down, swap drives and boot again to another build. The other build is also Windows 2000 with SP4 and pretty much nothing else. I've installed Activesync 4.1 onto this machine, plugged in the cradle and everything works fine.
So..... I know the XDA is fine, The cradle's okay and Activesync 4.1 actually works with my XDA OS. The problem is it doesn't work on one particular build. I believe this is actually a Activesync issue but due to some form of conflict with my build. It's currently out of the question for me to rebuild so my mission is to find out what's conflicting.
Just to summarise though..... Activesync 4.1 was working fine, I upgraded XDA to WM2003 to WM2005 and then it stopped. The other harddisk proves that Activesync does actually work with my XDA.
Pheeeew...... I hope somebody doesn't suggest lack of information.... :lol: :lol:
So the reason for the post?? Well if anybody else is having frustrations, (which I'm sure I'm not the only one judging my my searching), your not alone.
I think a lot of people's problems have actually been resolved by the latest version of Activesync, (4.1), and other people have resolved by sorting out the main culprit of firewalls.
For me though I'll keep searching..... if any of you can think of any other ideas I can use for diagnosing the problem I'll appreciate it.
Thanks in advance..... sorry for the waffle.....

RESOLVED
Okay.... During further searching I noticed people mentioning VPN clients interfering.
I did have SecureRemote VPN installed which I use for work purposes.
I uninstalled SecureRemote but had to uninstall & re-install Activesync again. This time it's working.....
I will, (but not tonight), re-install the VPN client and see what happens. If Activesync countinues to work then, apart from being happy, it's worth making a note of.
If it doesn't work then I'll start to investigate why...... I know the new active sync does some form of IP connection but I cannot accept that it won't work with VPN's installed.

use windows XP (SP2) ...
first install the activesyn and then restart your computer.
then attach your pocket pc with usb cable.
and try to connect.
its works for me...

Activesync using 2 computers w/2 OS one xp,one Vista

I had been using 2 computers with xp to sync with until now,, but now I have replaced one of the XP's with Vista.. Any idea whether I can eventually sync information off both PC's.. because of the different versions of Activesync involved?

I dont know, but just do it and let us know if it will work! Did you go a search in this forum to see if it was discussed already?

Works for me
I have a similar set-up (Vista at home, XP at work).
I can sync my Hermes just fine, although i am missing the "sync by category" option the old Active sync 3.8 offered.
Regards,
ARo

I have the same set-up at home..vista laptop,,xp desktop. I only flash with the xp machine and sync with the vista machine. I just don't set up a partnership with the xp machine. Less confusing for me.

I use both. XPSP3 to flash and Vista Ultimate SP1 to sync my contacts, Calendar, ect with.

Could someone actually SYNC data with one device (WM 6.1) between 2 computers - one having XP and ActiveSync, another having Vista and WMDC?
Thx!

Active Sync Problem

hey guys i am not to sure if this is supposed to go here but can anyone tell me why my phone is unable to sync contacts and file with activesync 4.5

more details? what device, what rom? what OS?

i have tried many of the new roms including most of the manilla 2d roms on here i am currently trying tot do it with crc 13 stable and still no joy on a Rogers Htc TYTN

still not enough info, what OS are you running?! what error are you getting when trying to sync?

Activesync 4.5 problem
I'd like to jump into this discussion. I also have a problem with Activesync 4.5 recognizing and connecting to me Herm200. The oddest thing is that it has functioned correctly, but for some reason it isn't any more. I have two of the same device and it is the same for both. I also have a Wizard (T-Mobile MDA) and that device has no problems what so ever connecting.
Here are the specs of the OS installed on the Herm200:
WM5 ROM version 2.11.255.1
Radio version 1.38.00.10
Protocol version 32.71.7020.12H
ExtROM version 2.11.255.102 installed.
Any assistance to resolve this problem would be greatly appreciated.

Try: start menu>settings>connections>usb to pc and uncheck the checkbox

Maybe it sounds bizarre, but also try a different cable, in a different usb port, turn off your computer firewalls, and try cleaning your mini usb on the phone. I got a piece of dirt in mine and nearly tore out my hair until i got it fixed. I had a cable go bonkers, which gave me a lot of grief, and one time the usb port decided it DIDNT like my phone anymore
Plus, for some reason i have to diable the firewall everytime on nod32 until i can connect.
Hope one of those helps....
-Jotek

I have the same problem... T_T
nasty_42 said:
Hope you can help me..
I just bought a Softbank HTC X01HT, when i connected it to my PC, Microsoft Activesync cannot detect it. But my HTC is charging.
What I did:
1. I am using a new USB cable, tried another USB cable = no success.
2. Tried to sync to another PC = no success.
3. Uninstalled Microsoft Activesync, reinstall Activesync = no success.
4. Did some research, uncheck "Enable advanced network functionality" = no success
5. Hard Reset = no success
6. Connection Settings --> Connect = "Your device was not detected"
COM 1 = Available
COM 2 = Not installed
Infrared Port(IR) = Not installed
USB = USB is available
and it gives the beeping sound (sound you get when you plug in your USB) but nothing happens after.
Btw, im using WM 6.1 Pro.
My Bootloader shows:
HERM200
IPL-1.04
HERM200
SPL-2.03
I'm losing hope.. T_T Hope someone can help me. Sorry for being such a noob. >.<
Thanks in advance!
Click to expand...
Click to collapse
from http://forum.xda-developers.com/showthread.php?t=441298

I have had real buggy Active Sync problems only with the last 2 ROM's I've flashed, Joshkoss's V.10 and PDA's V.27. Both are using build 20759 which I think is the culprit for me.

boog321 said:
Try: start menu>settings>connections>usb to pc and uncheck the checkbox
Click to expand...
Click to collapse
thanks for the help man, doing this actually worked for me, one thing that i also had to do was restart both my computer and my phone before it would work.
By the way i am using CRC 13 on my HERMES

mikehippe said:
I have had real buggy Active Sync problems only with the last 2 ROM's I've flashed, Joshkoss's V.10 and PDA's V.27. Both are using build 20759 which I think is the culprit for me.
Click to expand...
Click to collapse
Oh my..., now I'm the only one that has the Activesync Problem. T_T
Two ROM's that I am using.. Pays ROM Lite & Full - WM6.1 WWE with Big Storage and 27/10/2008 ROM 3.62.502.20 (Manila2D) V.20 Build 20921 by PhamQuang.
What ROM can you suggest to test the Activesync problem? Thanks in advance..

If I'm using a usb cable to connect, how might this remedy the problem? I did try what you have suggested without success.

nasty_42 said:
Oh my..., now I'm the only one that has the Activesync Problem. T_T
Two ROM's that I am using.. Pays ROM Lite & Full - WM6.1 WWE with Big Storage and 27/10/2008 ROM 3.62.502.20 (Manila2D) V.20 Build 20921 by PhamQuang.
What ROM can you suggest to test the Activesync problem? Thanks in advance..
Click to expand...
Click to collapse
try using the crc 13 that i used but if it doesn't work right away try either checking or unchecking the box in usb to pc for enabling advanced network functionality

maybe its installin drivers on the computer possibly? because the sound made generally is a new hardware detect just my 2 cents

Just a thought but it may be the version of Office / Outlook being run. I've been running office 2003 w/ outlook, Active Sync 4.5 with my Hermes 200 on the original AT&T 6.0 for the last year without issue. My company recently upgraded everyone to Office 2007 and ever since my Active Sync has had nothing but issues with syncing especially over blue tooth.

Active Sync and 2007
Heykrop said:
Just a thought but it may be the version of Office / Outlook being run. I've been running office 2003 w/ outlook, Active Sync 4.5 with my Hermes 200 on the original AT&T 6.0 for the last year without issue. My company recently upgraded everyone to Office 2007 and ever since my Active Sync has had nothing but issues with syncing especially over blue tooth.
Click to expand...
Click to collapse
Same here, I have a laptop that runs 2003 Outlook and that works fine, but 2007 - pah what a waste of time. Shame as I really like 2007, maybe it is better on Vista ?! Doing some reading around the web seems to suggest that syncing with 2007 is hit and miss. Works for some not for others, seems like MS strike again !

I'm running outlook 2007 and hosted exchange 2007 through infoquest. Not having any issues either way. May be you can post the error codes you get on active sync, I did have to enter some registry fixes on my laptop but it hasn't given me any issues.

Can't speak for anyone else but if I try to sync with Outlook 2007 all that happens is it goes into a weird loop syncing blank entries continually. Last time I tried I had over 300 blank contacts in Outlook and none of my Outlook contacts on my device ! No messages nothing. That of course is when it does anything, if I delete the pairing then quite often when I plug it back in it will repair and then do nothing ! I now use my laptop to sync up as it works with 2003 reliably.

I noticed the following thing: When using a rom cooked with a build above 20755, syncing under Vista is a challenge. It works when... it works. With a build equal or before 20755, it works like a charm. I flashed back and forth with 2 different builds. No programs installed. And I get the same results. Could it be related to some differences in builds?

TP2 Activesync won't recognize outlook - WM6.5 problem??

I have just moved from a T-Mobile TouchPro2 (US Model) to an Orange TouchPro 2 (UK Model).
The T-Mobile was WM6.1 and the Orange is WM6.5 and both ROM's are stock.
On the T-Mobile ROM I was able to sync my Contacts & Calender with my works issue XP laptop running Outlook 2007.
When I set up my new Orange TP2 on the same laptop everything worked fine for about 3 days. Now when I connect I get a message saying I will only be able to view files etc. No sync is available and the message goes on to advise me to install MS Outlook. Of course Oulook has not been removed.
I deleted the sync partnership on the TP2 and tried again with no success. I re-installed activesysnc and this worked but only for about 5 connections. I now get the same message.
I still have my T-Mobil TP2 and did some testing with that but I can not get it to fail. When I retest with the Orange TP2 it fails within 5 syncs attempts.
Is this a known bug in WM6.5? I have searched the forums and there is a lot of info regarding problems syncing to Exchange (Push mail) but I do not use that service or connect in that way.
Any help appriciated.

does no one else see this problem?

I've noticed a similar issue when connecting my Tilt2 to my Windows 7 laptop. It will sometimes only connect once per boot. In other words I can plug it in and it will connect. But when I unplug and replug, it will make the little "USB Connect" sound but not actually connect. After rebooting, it will connect again.
Windows Vista and 7 use a slightly different method of syncing than XP (Windows Mobile Device Center). I've noticed that if I set up a named partnership in WMDC it seems to give more reliable connections.
I'm not sure that really helps your situation but at least know that you're not alone in sync wonkiness.

Similar problem running Activesync 4.5 on old Windows 2000 work laptop (don't ask ) Current ROM NRGY Phoenix 2 16 Jan 21889 Titanium build. Seems to be specific to some ROMs, but cannot for sure say which branch works better for Activesync.

It doesn't appear to be a common problem. But since I had never seen it before I started using WM6.5 I was sure it was a bug in the ROM. It's a real pain in the ass when it happens as you have to delete the sync partnership on the phone before it will reconnect. Then you have to set up all your favorite contacts and speed dials all over agin. I have just started a new job here and I am adding 3 or 4 new conacts every day at the moment so couldn't have happened at worse time. Might be time to try a cooked ROM.

TP2 Activesunc won't recognize Outlook - WM6.5
Have had this same problem now for over a month. Have been syncing Activesync v4.5 with WM6.5 on TP2 for over a year previously. Transitioned from MSO-2003 to MSO-2007 with no sync issues. Fresh install of MSO-2010 and TP2 will mo longer recognize that my computer has MS-Office installed. have not found solution anywhere to date. Appreciate any updates from other with any solutions ....
Regards,

WM5 and Windows 7

So, we have to replace our desktop, and we picked up a new one running windows 7. Is it true that WM5 will not work with Windows 7's Mobile Device Center program?
If so, is there any backwards compatible program or tweek that we can do to still let WM5 sync with our outlook on Windows 7?

almost 70 views, and no help? Theres gotta be someone out there that can help! I am just trying to cut down on the surprises before we fully activate the new system, and explain to the wife why her iPaq wont sync, or have the correction when it does happen!

JerryA said:
almost 70 views, and no help? Theres gotta be someone out there that can help! I am just trying to cut down on the surprises before we fully activate the new system, and explain to the wife why her iPaq wont sync, or have the correction when it does happen!
Click to expand...
Click to collapse
Sorry, I dont think there will be backwards compadability for WinMo 5..
I think its so old it might be time for an upgrade

One possible option i've used is running Windows XP in a VM (VMWare in my case) and syncing to Windows XP/Office that way.

Well, turns out whoever told me that was wrong. The system recognized and synced up our iPaq's just fine. So thanks for the help guys, but turns out Windows 7 Mobile Device Center recognizes WM5!