Develop Bugs

gmail help???

Hi All, new here...I have a HTC TP2 with Winmo 6.5 installed. Here's my situation, a couple days ago I used to received emails from my gmail account, now all of a sudden I can just send and not recieved any emails from gmail. My yahoo and hotmail accounts are running fine. Anyone have any ideas why my gmail is not receiving??? I spoke to one of the TMobile reps and it seems all they can do is HARD RESET the device. Any help? thanks in advance

I use Seven for my push e-mail, google, yahoo, exchange all work flawlessly. Have you made any changes to your device around the time it stopped working?

no i haven't changed anything on my phone which is kinda weird, I really don't want to hard reset the phone since restoring things is taking a toll on me. I would like for it to be a last resort but on the other hand I might just end up doing it since Im flirting with the idea of flashing to one of the custom roms here in xda. any ideas?

just my two cents... yesterday I discovered that all of a sudden my Gmail account had disappeared from the account selector (leaving only Outlook), I could still see the emails but couldn't reach account settings or nothing
Somehow it returned, but with most settings in blank.. imap and smtp server, SSL options, all were in blank.. no idea why or how this happened, but filled all blanks up again and now Gmail's working fine...

Trouble w/ Gmail after WinMo 6.5 Sprint upgrade
Just upgraded my Sprint TP2 to WinMo 6.5 today. Why this update took so long to come to Sprint customers is beyond me, but overall, I'm pretty pleased with the update, save one problem that has made me "strategically relocate" my phone with sudden velocity...twice.
I've been trying to set up Gmail since this evening, with zero success. I had my Gmail account set up on the device before the upgrade/update, but now...
I've tried every known method to enter the settings, but whenever the device tries to connect to the Google servers, it tells me I need to check my user name & password, even though I've entered both correctly.
I've even logged into my Gmail account on my laptop, changed the password just to make sure I've entered the correct one, & the device still kicks back to the user name/password screen saying the settings are wrong...I KNOW THAT THEY'RE NOT!!!
I've seen several posts from users experiencing trouble with Gmail on 6.5, but these have all seemed to stem from Wi-Fi vs. other types of connections.
I've also installed Google Sync & my Gmail has DL'd to my device, but I prefer to get my e-mail through the normal account setup.
Sorry so lengthy & thanks in advance for any advice anyone may be able to provide.

not sure if it is googles problem or our phones but i spoke to a couple of people with iphones and gmail accounts and it seems that they arent having any problems receiving their gmails. Did windows take a dump sometime this week?

TexasDiesel said:
I've tried every known method to enter the settings, but whenever the device tries to connect to the Google servers, it tells me I need to check my user name & password, even though I've entered both correctly.
I've even logged into my Gmail account on my laptop, changed the password just to make sure I've entered the correct one, & the device still kicks back to the user name/password screen saying the settings are wrong...I KNOW THAT THEY'RE NOT!!!
Click to expand...
Click to collapse
Not sure if this will help, but... when username is requested, you have to type the complete idem, i.e., [email protected]er ... some time ago I had same problem as yours and solved it after realizing that I was including my username alone, without the @myserviceprovider.com part

sirgal said:
Not sure if this will help, but... when username is requested, you have to type the complete idem, i.e., [email protected]er ... some time ago I had same problem as yours and solved it after realizing that I was including my username alone, without the @myserviceprovider.com part
Click to expand...
Click to collapse
Thanx, sirgal. Actually, I had tried both ways - one with just the username and one with my entire e-mail address, both to no avail.
However, I say "had tried" because, lo & behold, today just as I'm about to contact HTC tech support to see if 6.5 was causing Gmail probs, I decided to try creating the account ONE MORE TIME. Murphy's Law prevailed and, for reasons unbeknownst to me...IT WORKED.
I did everything the exact same way as I tried yesterday, but this time success. I'm taking a strictly "don't ask, don't tell" approach as to why it worked today.
Thanks again for the suggestion!

I'm having a similar problem hopefully someone can help with. I've setup my gmail account and had it working fine until without any cause I can determine, the accout disappears except for still showing up on the TouchFlo e-mail "tab." When this first happened, I started from scratch and setup "Gmail2" which also worked for a while. The reason I had to name it Gmail2 is that when I tried to use Gmail as I had originally done it tells me that this name is already in use. It just did this to me again and sure enough, I had to name the account Gmail3 this time around. I don't understand why they are "disappearing" nor why the name is still in use and the previous 2 versions still show up on the TouchFlo e-mail tab and nowhere else.
Odd question, or at least I think it is as this is the closest thread to the actual problem I'm having that I've found here or the HTC forums. Thank you in advance for any assistance.

partsmanNV said:
I'm having a similar problem hopefully someone can help with. I've setup my gmail account and had it working fine until without any cause I can determine, the accout disappears except for still showing up on the TouchFlo e-mail "tab." When this first happened, I started from scratch and setup "Gmail2" which also worked for a while. The reason I had to name it Gmail2 is that when I tried to use Gmail as I had originally done it tells me that this name is already in use. It just did this to me again and sure enough, I had to name the account Gmail3 this time around. I don't understand why they are "disappearing" nor why the name is still in use and the previous 2 versions still show up on the TouchFlo e-mail tab and nowhere else.
Odd question, or at least I think it is as this is the closest thread to the actual problem I'm having that I've found here or the HTC forums. Thank you in advance for any assistance.
Click to expand...
Click to collapse
I have the exact same happened to me multiple times in the past. The only solution I found is to restore from a previous backup. Fortunately I backup at least once per week so it wasn't too disastrous but still annoying.

Unfortunately, I haven't ever done a backup (honestly never thought of it for a phone) so that isn't going to help. What I'm hoping for is if someone else has seen this and how to delete the ghost accounts. Thank you wearefree for the help.

Facebook for HTC sense not updating

Im having an issue with Facebook sense. I noticed after restarting my phone for the first time that the Facebook friend stream was no longer updating even though it was set to update every hour and it was enabled, Looking in the setting menu confirmed this as the last updated time was not changing unless i forced a resync. Removing and re-adding the account worked for a while until I restarted the phone but as soon as I did the same issue manifested, it just wont automatically update. All other automatic updates seem to work.
Has anyone else encountered this issue and if so have you managed to find a resolution?
Cheers!

if you have the little power bar widget, with Bluetooth WiFi etc on, have you turned on the reloading sign?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Already checked that, every other app updates correctly just not facebook

log out then back in...it fixed my friends list not updating with new friends, probably will sort out th e friendstream (providing you've not already fixed it)
make sure its the facebook for htc rather than facebook for android tho !

How are you logging out of it?

adamh-f said:
How are you logging out of it?
Click to expand...
Click to collapse
I don't have my phone with me at the moment, but while logged into Facebook, is there no option to log out via the browser or when you press the Menu button?

I had that problem, fixed by going into settings and re-selecting the update frequency, seems to need repeating at each boot.

Does anyone know how to update contact pictures? My friends have updated their facebook prof pics but it isnt getting update to my phone.

i had to delete my facebook account then re-add it

Facebook integration seems a bit iffy on mine too. New friend facebook contacts do not show up on Contacts tab (to be linked). It seems the thing does not update without remove-re add.

manny calavera said:
Facebook integration seems a bit iffy on mine too. New friend facebook contacts do not show up on Contacts tab (to be linked). It seems the thing does not update without remove-re add.
Click to expand...
Click to collapse
Yeah I had to remove the account and re-add but then it only synced 30 contacts at first and then I had to keep resyncing 3 times to get all contacts synced.

Same here.....had to re-add my account

The first time it cut off at around 40. I rebooted the Desire, now I have the first 40 twice.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Solution
Had the same issue, just updated facebook and all better now...

not to beat a dead horse on this one, but I am having something along these issues with my FriendStream widget. The Facbook isn't updateing hourly like it should, I have tried the following to correct the problem:
Removed/Re-Added my account
Cleared all Cache Data
Cleared all Data
Reset the phone (factory Reset)
Updated Facebook
Really ata loss for what I should do from here, any ideas or suggestions would be awesome.

Keep losing one Contact!!!

Hey everyone,
Can anyone tell me if they've experienced this problem too please. I keep losing one particular contact on my HTC Desire. Once I've saved the contact to the phone, it could be there for a day or for 5 days before the cantact is deleted on its own accord!
Any ideas???
Many thanks.

does the record contain special characters? google sync doesn't seem to be able to handle these
(eg: ë é è ä á )

willumpie82 said:
does the record contain special characters? google sync doesn't seem to be able to handle these
(eg: ë é è ä á )
Click to expand...
Click to collapse
Nope, nothing mate, just a plain old name and a phone number.

When you save it, try saving it as a google contact, then sync it. I had that problem till I did this.

socktug said:
When you save it, try saving it as a google contact, then sync it. I had that problem till I did this.
Click to expand...
Click to collapse
I was set in Google Contact and my Contact still deleted from my Contact
How to fix it?

Try adding it on your PC (in Gmail, via browser). I know it's not really a fix, nor it helps you understand what's going on, or prevent it happen with another contact but ... it's worth trying.

Its actually losing any new contact now. I saved a new one last Saturday, and now its "lost" it already! :-(

I had this problem on stock orange Rom.
Have had no problems since I rooted.

Guys, it seems to happen to any new contact. Any idea why this is happening? I'm not even close to the maximum number of contacts.

Anyone else have this issue too?

I had this issue with my Hero, that it would delete the second phone number I added to a contact, everytime I synced.
I got around this by changing the sync options to "replace item on PC" in the conflicts section, and it worked.
It seems for some reason the sync kept thinking the new data in the phone somehow is the older one or someting.
Give it a go and tell us what happened.

But this isn't even happening when I sync mate! :-( It just doing it randomly, any new contact I add.

Guys, was just checking System Updates on my phone, and Software 1.21.405.2 was available. I've just downloaded and installed it, was looking through me phone including my messages and noticed its added one of my missing contacts!!! :-D Hopefully was bug has been fixed!!!

I had a similar issue a few days ago - I added a couple of contacts to one of the default 'Groups' (Family, Friends etc).
Once added they disappeared from my contacts list on the handset. I moved over to the 'Call History' panel and found them, and switched the group option back off. But they were still not showing in my contacts. I thought they'd been deleted.
I jumped into G-Mail Contacts on the PC and found that they were still in the 'All Contacts' list, but had been taken out of the 'My Contacts' list.
By selecting each contact, and clicking the large 'Move To My Contacts' button on the top bar, they instantly reappeared back on the phone again.
Hope this makes sense and stops anyone wasting time trying putting the contact info back in again.
All this happened before the latest 1.21.405.2 - maybe this has been fixed though.

ThePriceIsLight said:
I had a similar issue a few days ago - I added a couple of contacts to one of the default 'Groups' (Family, Friends etc).
Once added they disappeared from my contacts list on the handset. I moved over to the 'Call History' panel and found them, and switched the group option back off. But they were still not showing in my contacts. I thought they'd been deleted.
I jumped into G-Mail Contacts on the PC and found that they were still in the 'All Contacts' list, but had been taken out of the 'My Contacts' list.
By selecting each contact, and clicking the large 'Move To My Contacts' button on the top bar, they instantly reappeared back on the phone again.
Hope this makes sense and stops anyone wasting time trying putting the contact info back in again.
All this happened before the latest 1.21.405.2 - maybe this has been fixed though.
Click to expand...
Click to collapse
This is why I suggested adding a contact in Gmail. If you have problems with Google apps (gmail, contacts, calendar) it's allways good to check with the mothership (Google) to see what's going on.

pascanu said:
This is why I suggested adding a contact in Gmail. If you have problems with Google apps (gmail, contacts, calendar) it's allways good to check with the mothership (Google) to see what's going on.
Click to expand...
Click to collapse
I understand what your saying mate, but I'm a bit of a tart, I'd want all my contacts the same and be on the phone, not as SIM, Google, etc... I know what your saying is an easy fix, but it shouldn't be like that, the phone should bloody manage something simple as remembering a phone number! lol.
Anyways, fixed now, job done.

Yes I have the same problem. I hardly ever sync my phone because I have a Mac. Today my contact of my husband just disappeared, this contact I use the most, has the most details within it.
I know that the new download may fix this, but I use Skype on 3 and I do not know if skype will work after the upgrage. I use Skype to contact my family in South Africa.

[Q] k9mail push (imap idle) inconsistent

I am having some weird issues with k9mail client with push mail not working consistently. Does anyone else have this problem?
Random times during the day, mails do not get pushed to me. I can't really discern a particular pattern of when it works and when it doesn't so I haven't been able to "reproduce" the problem at will. I've also turned on debugging and have been looking at the logs via aLogCat.
For Example
Let's say I start watching the logs at 1:00pm and this was the last time anything was logged by k9mail. Then I get an email to one of my accounts at 1:10pm (I found out via desktop mail client) but this mail does not get pushed to me so I don't get notified and k9mail is still not logging anything so there's no activity by the mail client.
1:25pm comes around, which is over the 24 minute imap idle refresh time configured but I still don't see any mails being pushed to me.
Sometimes the mail finally gets pushed, sometimes it doesn't get pushed for over an hour.
Anyone else have this issue? Any suggestions?
I am currently confined to using k9mail because it allows me to reply to emails received at one account with another account without using gmail's "Send As" feature.
Thanks!

newalker91 said:
At the times you're expecting the mail to push through, is your phone on or idle? Do you notice any discernible difference between the two?
Click to expand...
Click to collapse
Yes, the phone is on but it doesn't seem to matter if it is on (screen on) or idle (screen off).
This would be the sequence of events:
1) The phone is on but screen off (idling)
2) I notice that I received an email through my desktop PC
3) Look at my phone, LED is not blinking so it has not been pushed the email
4) I turn the screen on and unlock it, still is not pushed
5) I opened up the k9mail app, still not pushed
At this point, I can turn the screen back off and eventually I would get notified but when this problem is occurring, it takes too long for the mail to get pushed to me and this problem really defeats the purpose of push mail.
Thanks for the reply!

newalker91 said:
Seems like you're not the only one with this issue. I would completely remove the application, wipe cache on the phone in recovery (power + volume up if not rooted), reinstall and set it back up. If that doesn't fix push, set it to poll every 5 minutes.
Click to expand...
Click to collapse
I've definitely seen reports of this issue. Really not sure if it's the OS, phone, or k9mail.
Here's a k9mail bug that was reported that I added onto with logs:
http://code.google.com/p/k9mail/issues/detail?id=3847
If anyone else is having the same issues, please add a comment so that it get some more attention.

Could this be the same issue described in detail here?
code.google.com/p/k9mail/issues/detail?id=4347

This issue has recently appeared on my phone as well. I had been using K9 for my work email for over a year on my Evo 4G without any problems. About two months ago I picked up a Samsung SG3 (Sprint) and installed K9 on there as well, with no problems whatsoever. All of a sudden around September 5th, I started noticing that I would get my desktop notifications before my phone would receive my emails, which I couldn't recall ever happening in the entire time I had been using K9. I had not make any network changes, system changes, or anything like that. It just stopped working as it normally did one day.
Long story short, I've been having the same issue as you described in the OP. I've tried installing and uninstalling multiple versions of K9 (4.119, 4.200, 4.201, 4.304, 4.306) with the same results.
My work email is hosted by GoDaddy (yes, they are terrible) and as you can expect, I tried getting some support from them and they said that everything was working as it should. I've also tried sending the K9 devs a few emails regarding the issue along with a bunch of catlogs, but not one of them has responded to me. Oh well, it was a great app when it was working.
Oh, and for what it's worth, I had tried setting up 3 different imap email accounts on K9, my work account hosted by GoDaddy, a Gmail account, and a Yahoo account. The Yahoo and Gmail ones pushed emails immediately, whereas the work one would only push at the "refresh idle connection" intervals.

Mail Syncing issue

Posting this in general, as I'm not asking a question. I'm stating my findings. Though, feel free to chime in with your experiences.
I'm quite frustrated with mail on my One X. It drives me so insane, I want to go back to my Gnex or iPhone because mail works flawlessly on those. I have read others claiming they don't have this issue, but that's bull. I have had the AT&T version and now the International version and this problem is very real.
I have two accounts set up as Exchange accounts: One is my work e-mail, the other is Gmail. I also have Gmail set up through the native app.
Mail will work fine for a while, then just stops coming in. Today, it was my work e-mail account. I went into Accounts and Sync and there was a "!" on Calendar. It seems like when it can't sync one component of the account, nothing else comes in. I could be wrong. Most certainly, mail stops coming into the Mail app from time-to-time. It's like it just goes to sleep.
It will then inexplicably start working for a while, then stop again. It drives me batty. The moral of the story is, I can't rely on my phone for e-mail at this point, which is kind of a fundamental function of a smartphone. It's even more frustrating when I see the mail come in on every other device and my One X just doesn't get it. If I open Mail, it comes in and sometimes it will work normally for a while after that, but then it stops again.
Really hoping HTC fixes this soon, because it's a serious issue. The only thing I haven't tried is using a 3rd party client, but I don't want to do that because then the mail conversations won't be threaded in my contact history. And honestly, I shouldn't have to.
Also, disclaimer, I am NOT set to Smart Sync on any of my accounts. They are all push.

I can confirm that I am having the same experience and its really pi##ing me off!
Occasionally I get a message stuck in the Outbox as well and then it just keeps on resending the mail. 27 times once!
It also really sucks the battery when it plays up like this.
Always seems to happen after low or no connectivity.
Sent from my HTC One X using xda premium

It happens to me with WiFi here at home. It's not just Mail but also other apps that need to sync like Weather. It's not because of the apps but because even though it shows my WiFi is connected, it is actually disconnected.
I went to another house with WiFi the other day. Perhaps they have different settings... Either way it never happened there. NEVER. I received e-mails right away on my Mail Exchange... Right away. My Weather never missed the update schedule.
Btw, have you enabled the security thing with Mail For Exchange? Something to do with the server. I have only enabled it yesterday.
Sent from my HTC One X using Tapatalk 2

Is it because of sync setting?
I have 2 work email account, one set as push and another set to auto sync every 4 hours, both works fine no matter i'm on 3G or wifi. Besides, my Gmail using the native gmail app also works fine. The moment i saw a notification on my desktop then immediately the phone will notify me.

This is a very real issue for me, i was just about to make a thread on it myself. I have 2 email accounts, a hotmail and a gmail, neither refuse to sync. I Cant see new or old messages, sent, deleted etc on either account. It did work at one point but then it stopped again for no apparent reason.
100% battery
doesnt work on network or wifi
everything else syncs fine, inc dropbox and weather.
using default mail client.
set to sync when i open app.

Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2

There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.

ladyhaly said:
Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Well if thats the issue then its poorly designed. I'm seriously considering exchanging for the S3.
Regardless of when it is set to sync, it should sync when i want it to. So if i have manual sync, then when i refresh it i should be able to see new email, correct?

j4n87 said:
There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.
Click to expand...
Click to collapse
Yeah, that's what it seemed like to me: That HTC was defaulting to smartsync, even when it was set to Push, because it'll start working fine for a while, then stop again. This is really my only issue with the phone currently and it's also one of the most critical. It needs to be addressed sooner, rather than later.

This has been happening to me too. It is not new though. It happened on my HTC Sensation. E-mail would gets stuck in the outbox and tells me it has failed when in fact it is sending it over and over and people end up with multiple e-mails from me. It is extremely frustrating. I also get the exclamation mark when trying a manual sync. It ONLY happens over WiFi and it is not all the time. It happens on different WiFi connections, not just mine and it can sometimes be fine for days. The annoying thing is, I do not know I am unable to receive e-mail until I try sending one and it fails. As soon as it fails I know the problem is back and I have to switch WiFi off.
Glad I am not the only one with this issue. I may end up trying a third party mail app if it isn't fixed.

Yes, this is very annoying.
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...

drpayout said:
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...
Click to expand...
Click to collapse
This doesn't work for me. I wish it was that easy.