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I have upgraded to oficial WM6 and I use Windows Vista 64, with the latest Windows Mobile Device Center.
From time to time I keep receiving this error:
"There has been a change made on your server that requires you to re-synchronize all items on your device. Please perform a manual sync."
If I accept I lose the changes made in my P3300.
What should I do ??
I am afraid of syncronizing and loosing every change again
Thanks for any help
aamato
Grande Alexandre
I have also updated my Artemis to official WM6, and syncronized with Vista without any problem. But I use Vista 32; maybe Vista 64 with WMDC would be the guilty. Try change to 32b version.
regards
Claudio
PS.: até aqui nos encontramos!!!
Pois é
Pois é... até aqui.
I cannot believe we all use underestimated 32 bit software in 64bits systems because the softwarehouses doesn´t care to create 64bit programs...
Well, I am still trying
Thanks anyway
Abraço
aamato
They are lazy
They are lazy or think consumers arent interested in 64b.Who to blame?
Before a total flame war agains MS is started, I'd like to say that I had the same thing with the 32 bit version and the latest WMDC.
I think you can go ahead safely (I did, and I didn't lose any files/information). The message only says that it has to do a full synchronisation. Nothing is really deleted, it's just checked extra or overwritten from your computer. If you have a new B&B installation this shouldn't be a problem since you don't have anything on the P3300
How the error appears
"There has been a change made on your server that requires you to resyncronize all items on your device. All changes made since your last successful sync will be lost. Do you wish to continue" Yes or No
I don´t know what to do !
No problem
I've had this same message a lot of times..... well, exactlly every time I made a full restore from a backup after fooling arround with my p3300. And the point is... if you've made changes IN THE P3300, you'll loose them, as it's going to make a complete 'download' of messages and contacts from the server (Exchange in my case)... so you're safe to accept it (if your exchange messages and contacts are ok, of course)
Salut
Bak
It happens frequently
I have just accepted the error, and it is fully syncronizing.
But it happened before, and it keeps happening randomly, not if I do something big in my p3300 like a backup restore...
I would just like to say we have been investigating this problem with Microsoft for the last 4 months. Still have not found the cause of the problem. It happens with all of the Windows Mobile Devices independent of WM 5.0, WM 6.0 or WM 6.1. Also it happens with all brands Samsung,HTC, and HP I have seen it happen.
It is to do with something with the settings of the Exchange server but we can not be sure what it is. Our best bet is the Antivirus program causing the mishap on the synchronisation but I have to say we do not have any actual proof
No Exchange Server here...
Well I'm not using Exchange Server. I get this every so often too. I just use a USB.
I'm not exactly sure about this...but I don't remeber that I got this on XP.
I thought it was some software that I installed.
rasmasyean said:
Well I'm not using Exchange Server. I get this every so often too. I just use a USB.
I'm not exactly sure about this...but I don't remeber that I got this on XP.
I thought it was some software that I installed.
Click to expand...
Click to collapse
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I have the same problem with XP SP2 and Active Sync 4.5 and my ATT Tilt running WM 6.1
This really stinks since it does erase all changes made to the phone contacts!!
Who has a solution??
i had the problem with my treo 750v and it keeps on with my new samsung i780.
it is very annoying. there is no data lost because simply all items are being synchronized again but it takes so long!
i have more than 1000 contacts and many many calendar items.
i still cant imagíne how that problem comes.
in another board someone told that this error occurs when the synchronisation is being interrupted.
i am gonna observe that. maybe that is the problem.
Problem Solved
The solution is at this thread on Microsoft... http://social.microsoft.com/Forums/.../thread/014c27ad-b7ec-43e8-b39f-908e0a88f25c/
However, some people are still experiencing the same problem after following the instructions... and you will! The first time you sync your device AFTER you have received the error message about the re-sync requirement and AFTER you have changed your settings, you will STILL get the same error message. Once the device has been synced (and, yes, after you've lost all your current information that you struggled to enter into your device while driving 60MPH on the highway while talking on the phone)... the error message will no longer appear the NEXT time you sync.
This is the case with my HTC Touch Diamond anyway.
Good luck.
which of the tips provides a solution. i read the linked topic but didnt find any
See here for a possible solution:
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/d709054c-24a0-4b47-a29d-043aef6b14f3
i finally found out that its definitely the disconnection during syncing.
if you avoid that, the error doesnt occur.
and for resyncing all items you better deactivate touch flo. then it takes only a few minutes.
wm6 activesync, gmail push email, and error (support code) 0x86000106
Same thing is happening with my CDMA Sprint/HTC Touch Pro. I enabled IMAP on my gmail and set up push email on my phone for my gmail account using activesync. After a while, my phone activesync kept popping up a message saying, "There has been a change made on your server that requires you to re-synchronize all items on your device. All changes made since your last successful sync will be lost. Do you wish to continue?" Under 'Attention Required' it gives Support Code: 0x86000106. I allowed it to re-sync, but the message kept popping up. So as a last resort, I did a hard reset on my phone, but hard reset did not solve it.
After a while, I figured out that the problem was that I had chosen the "Sent Items" folder on my wm6.1 Pocket Outlook to be synced with my Gmail, but the problem is that no such folder exists in Gmail. Actually, Gmail does have such a folder/label, but Gmail calls it "Sent Mail," and this name difference misses up the wm6.1's activesyncing gmail accounts to give the above-mentioned error code. I also noticed that a new label, unbeknown to me, had been created on my Gmail called "Sent Items," so this may have been the reason that the activesync stopped synchronizing Pocket Outlook's Sent Items folder with the Gmail's Sent Mail folder/label.
I deleted the Sent Item label on my Gmail, and I think that I may now be able to start syncing Pocket Outlook's Sent Items folder with Gmail's Sent Mail folder/label, but I am not brave enough to take the risk of going through all that trouble if the error message shows up again. So I am now only syncing the Inbox folders on my Pocket Outlook and Gmail. What I don't understand is how did the Sent Items label get created on my Gmail account to cause all that miss? I did not create it, so my guess is after a while wm6.1's active sync may trick Gmail into making that label and cause all of those problems.
Many people have had this problem and Sprint, HTC, and Microsoft have no idea what is causing it, but I'm pretty sure I have figured it out. What a shame because so many people have reported this problem on various forums and reported not help or resolution for it although some got the error while trying to sync their phone with their computer's activesync 4.5 whereas my problem was using wm6.1's activesync with my gmail account directly to get push email--a service that Gmail began for Windows Mobile users since around Q4 of last year.
If anyone has a solution for this name difference on the two folders in Pocket Outlook and Gmail, please let me know. I hope the info I have provided will help.
Hey guys, since a few days I have massive problems with syncing my device with google (contacts, calendar, emails). I used activesync with the snyc settings to m.google.com and suddenly it tries to sync always the entire content from new, every time stating that there are changes done on the server side which requires entire resync. does anybody have the same issues and a solution to that?
I could never get it working right. I use goosync (payservice).
I use this for contacts and calendar but couldn't get the email portion to work reliably. I use IMAP for gmail.
mine syncs fine.
The Jack of Clubs said:
mine syncs fine.
Click to expand...
Click to collapse
same, works perfectly for me.
Although i only use google for calender and e-mail, i use dashwire to back up my contacts.
You have probably already tried it, but have you disabled all but one and checked it to see if you still have the same issue?
If it works properly with just e-mail for example, then add in calender and try it again. If it works then add contacts back in or if it breaks remove calender and try contacts instead.
Might help you track down whats causing the issue.
Just an idea.
Mine syncs fine as well. At first I had problems with syncing because I never set up a Calendar or Contacts with Google, so I unchecked everything except Mail. Try that.
Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.
you dont have tasks selected do you?
google sync is not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.
perveeus said:
google syncis not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.
Click to expand...
Click to collapse
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.
wpbear said:
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.
Click to expand...
Click to collapse
Oh don't think I am bagging google & all their great products & freebies.
But it just seem they set expectations so high, that they use the excuse of "beta" forever before releasing anything (witness gmail was an invite forever!).
I'm just spoiled!
schoolio said:
Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.
Click to expand...
Click to collapse
I had the same problem a few days ago. I deleted the Exchange Server relationship and re-created it, and it's worked fine since. I've had similar problems periodically in the past - I chalk it up to it being a free service.
I got google sync to work, just got my touch pro2 on sunday. works with my main google calendar, saw a user around here recommend ActiveGCSync for additional google calendars, will try that tonight. The only problem I had is i initially synced all my gmail contacts to my phone (most without names or phone numbers), so then I unchecked 'contacts' thinking it would take them out, but instead it removed ALL the contacts from my phone But now all my phone contacts are backed up in my gmail I guess I will have to clean up the mess manually and sync them back up...
I spent a good part of my day so far editing all my gmail contacts and merging duplicates and the last tihng I did was set up a bunch of new 'groups' under the contacts in gmail. I was hoping that after I sync'd back up that I would be able to use the google created contact groups as a means of filtering my contact list, but this seems not to be the case.
From searching around here I ran across a program called 'Seven' and others, which I will explore if there isn't another way. But I was hoping someone could give me some ideas other than individually editing the "Category" of each contact, which seems to be the field which it looks at for "Filter" under the menu soft key.
Thanks
I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.
burtonsnow8 said:
I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.
Click to expand...
Click to collapse
Do you sync google contacts that you have put into groups, and then can you use the TouchFlo contact list to filter them by those groups?
Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
I have had a weird problem with my phone ever since I bought. It is a Sprint TP2 6.5 stock. I have 3 email accounts setup to various resources, exchange, gmail, & hotmail. Gmail is setup via IMAP and the others are POP3. This was done just to see if one worked better than the other. All are set to not delete email on the server. On all 3 accounts I can successfully send and receive email; all via Sense 2.5. However, when I delete 1 or any number of messages they do show deleted but return upon the next scheduled checking for email or sometimes will show up again hours later. It is quite odd because I have tested this many ways including just one account at a time, IMAP and POP3, and bypassing Sense. If I bypass Sense the email stays deleted on the phone. This tells me there is something wrong with the Sense 2.5 interface. Has anyone else heard of this problem or know of a solution?
I can confirm this as well. I stopped using sense to delete and just go directly to the inbox. Really annoying and have not been able to find a solution... I just hope this eventy gets fixed in a future build!
Anybody? I am surprised there is not more feedback on this. Do some people not have this issue?
Weill, I went ahead and downloaded the 6.5 ROM from HTC again and flash my phone hoping perhaps something went wrong last time. No good. It is still happening. This has got to be bothering more people than just a few.
When i first start my car (kia soul) it proceeds to download the phone book from my phone. On my previous phone (touch pro 2) it went much quicker then it goes with the Evo. I assume this is because i have more contacts.
Is there some way i can designate that only certain contacts get transfered? There's really only a handful that i ever call from my car, the rest of them i don't need added to the car's phone book. Could i do something like create a bluetooth group and only contacts in that group get transfered to the car's memory?
No solution to this? It takes several minutes before i can use the incar bluetooth system due to how long it takes for it to copy the phone book.
Well I unchecked exchange in my contacts then it doesn't sync them. After the first sync you can go back and check exchange and it will sync them in the background next time you get in the car.
Sent from my EVO using Tapatalk Pro.
If you mean under the account & sync settings, i do not have my exchange contacts set to sync. The only thing set to sync under there is email.
Is it possibly downloading EVERY contact that i have in gmail? Under the 'my contacts' section i have 40 contacts. but under all contacts i have well over a thousand.
On my touch pro 2, i think i probably had about 25 contacts in the phone.
Ya see my situation is a little different I have an exchange email for work then gmail for personal. I just go into the people app and unchecked exchange then it will sync faster. Sorry that none of that will apply for you but maybe help someone else. I will say this that it does seem slower syncing than the TP2. That doesn't help either ....
Sent from my EVO using Tapatalk Pro.
Hmm, so you think the phone itself is for some reason slow syncing then the tp2 and it's not just an issue of possibly having more contacts? If i have time, i'll try deleting my account from the phone and manually adding a few contacts and see how long it takes for it to sync just that handful.
I'm not sure what you mean by going into the people app and unchecking exchange? when i click on people, i don't have an option anywhere to uncheck exchange. Maybe that's because i don't have the exchange contacts set to sync under the account settings.