Develop Bugs

Notes field in Contacts

After syncing the Dash with my desktop Outlook I was surprised to see that the Notes field does not exist in the Mobile Contacts.
As well I noticed that the notes in Calendar and Tasks sync only one way - mobile to desktop. Quite an inconvenience.
Is it the MS Mobile Smartphone OS or the Dash problem?

Works fine for me -- notes in contacts, tasks, and calendar... Something related to your setup -- no idea what though.

tarrytownfads said:
After syncing the Dash with my desktop Outlook I was surprised to see that the Notes field does not exist in the Mobile Contacts.
As well I noticed that the notes in Calendar and Tasks sync only one way - mobile to desktop. Quite an inconvenience.
Is it the MS Mobile Smartphone OS or the Dash problem?
Click to expand...
Click to collapse
I had the same problem with Cingular Blackjack. The problem is with ActiveSync. Use Activesync 4.1. Microsoft activesync has a bug in higher versions of activesync. I recommend 4.1 (Build 4841)

I've seen several complaints that AS 4.5Beta deletes notes from Appointments and Contacts, is that what you're using? Apparently AS 4.2 is fine. Upgrading to AS 4.5 also wipes all your partnerships without warning. Typical MS quality!

Active Sync creating hundreds of empty appointments

Hi everybody,
the switch from my TyTN II to the Rhodium was far from painless so far. I use the T-Mobile German version with the 6.5 upgrade. Running on 6.1, the Rhodium was far from stable and I was fearing I'd break my back cover from having to remove it so often for a reset. But even the update to 6.5 didn't remove the following error:
After Syncing I find in my calendar (mainly on the current day) one or more rows of identical, empty appointments that cannot be deleted, or rather, that seem to show up again and again when deleted.
The trial version of "Duplicates Remover" then shows literally hundreds of identical appointments.
Does anybody know a fix for this, or a hint where the bug could originate?
I have mixed experiences with Active Sync as I'm synchronizing with two PCs, so appointments and contacts have been deleted/are cropping up again long after deletion. I wish it was as effortless as HotSync on my Palm used to be ...
I'm sorry if this question has been asked and answered before, but forum search didn't come up with anything useful (maybe I've used the wrong search terms).
Thanks, Robert

*bump*
anybody have the same issue? hundreds of empty appointments on the day I start sync? I talked to T-Mo support and they didn't know the problem.
Robert

I've noticed the same issue recently with my HTC diamond 2 after upgrading to Outlook 2007 SP2 on a Windows XP laptop with ActiveSync 4.5.0 (Build 5096). The problem did not exist previously when running Outlook 2003 and syncing the same laptop and device.
Also have the device syncing with a Vista laptop also running the Outlook 2007 SP2 without issue. The difference is that vista uses the mobile device centre software instead of ActiveSync. I've searched the internet for a patch or update to ActiveSync for Windows XP but it seems I'm running the most update version.

I have the same problem with windows live, outlook, plaxo, and messenger, the problem is messenger really doesn't like you messing with the contacts and pictures attached to messenger just aren't really supported and are more or less user defined by the contact... so you get multiples... then syncing can create a info loop... still working on the problem but as for the calender what I found is to go and remove the repeating occurance... bet this is where the problem lies I have loads of them! I ended up deleting the folder and starting over! I created a dummy folder set it as my default and then deleted the corrupted one... I have found no program that changes all repeating events to one time events...

<fingers crossed>
At the moment I seem to be rid of most of the duplicates. In the end I had to do another hard reset on the mobile device, clear the duplicates from Outlook (2003), then sync. I have not, as I had before, synced the HTC with a second PC.
</fingers crossed>
Active Sync is really an embararssing piece of software ...
Robert

I have a similar issue. Got a Diamond 2, at home I run Win7 with Mobile Center but at work I have XP SP2 with AS. I get tons of blank appointments being created. If I disable calendar syncing, I get hundreds of blank contacts instead!!!
I use no messenger and whatnot - anyone has found a solution?

For me it was a problem of duplicate appointments and contacts.
I no longer synch using the wmdc now. Instead I just use the Microsoft My Phone service.
Notwithstanding, it would be great if microsoft could sort out the messy wmdc...

Yes, but the problem is that I deleted all my appointments and I've no duplicate contacts,a nd the problem persists... so it can't be that.
Also, no use for me using MyPhone as I don't use AS purely for backing up my device but also to sync it (surprise!) with my job calendar etc...

Duplicates...
I've had all these issues and my only work-a-round has been to make a backup .pst copy of my contacts/calendar at work (XPSP2-Outllook 2003), making sure that when sync is done, I delate the lot, and re-import them from the backup. This seems to solve the problem. Also recurring appointments can sometimes stuff up as they are interprited as 18hrs and not just 12hrs, which in turn can cause conflicts.
From what I can see it is an active sync issue that I have not come accross with Vista/7 & Outlook 2007+. With the different ways that these applications handle appointments/calanders I'm not surprised as to the corruption/dupplication of the data.
Another alternative option is to use PIM Banckup/SPB or other, let AS do it's thing, then over-right the phone with the backup copy, and let it re-sync the corrections.
I've triedto find something on MS helpdesk and leaderboards, but so far no success.

Hi everybody.
Did anybody get a solution (definitive, easy, fast) for this issue?
My sync was running nice and without problems for a long time. The same smartphone syncing with a couple notebooks... but I also starting get this same problem some weeks ago.
I've been hardly looking for how to fix it but I didn't find a solution so far.
Tks2all.

Over 3000 empty contacts in Outlook 2007 under Win 7
I have a similar problem, and haven't yet found any specific solutiion. I add contacts and calendar items to both my home installation (Outlook 2003 under WinXP x64) and my work installation (Outlook 2007 under Windows 7). I was able originally to sync my Samsung OmniaPro B7330 successfully with both systems (using ActiveSync 4.5 and Windows 7 Sync Center, respectively). The problems started when I tried to resync with my work system after adding a couple of thousand contacts to the Samsung which were on my home system. When I tried to resync there were no error messages, but I had to interrupt and resume once, because it took so long. Now I have over 3000 empty contacts on the work (Windows 7) system. The contacts still look correct on the Samsung and on the home (XP) system.
How can I get these contacts correctly on the work system?
Iam afraid to delete the empty ones for fear that the next sync will wipe the corresponding contacts with information from the smartphone.
The calendar entries seem to be working OK.
Any ideas or pointers to other possible sources of info on this problem?
P.S. If I observe the Outlook 2007 Contacts page while the contacts are synchronizing, it looks like there are 2 phases:
During the first phase, I can see the desired contacts being added to Outlook, one by one.
At the end of that phase, they somehow all disappear.
Windows Sync Center eventually says that the sync was "completed", without showing any error messages. Is there some way to get Winows Mobile Device Center to produce a logfile, so I can get a better idea of what is going on?
P.P.S. The last sync seems to have finally gotten the new contacts to appear in Outlook 2007. However, I still have over 3000 empty contacts. Can I safely delete them?
P.P.P.S. I went ahead and deleted them. I now have somewhat less than 3,000 contacts, with information that looks reasonable. Looking at my "Deleted Items" folder in Outlook, I see a bit over 12,000 contacts?!
Why this? In addition to the 3,000+ empty contacts I just deleted, there are 3 copies of each contact with information! The Outlook "Sync issues" folder conatins a string of messages distributed over the last week, about half of which mention "Conflict Resolution". I am now concerned that Outlook or WMDC may have done violence to some of the data in my contacts in the attempt tpo "auto-resolve" conflicts.

I have this problem if I sync via ActiveSync at work and Device Center at home.
I've learned the hard way that those two just don't play nice together. I keep praying that one day they'll kiss and make up...
Debbie

I also have this problem syncing my HD2 with 2 PCs, one with Outlook 2007 and the other Outlook 2010.
All ran fine for a while syncing from my Work PC to HD2, and from HD2 to my Home PC. Out of the blue it failed to sync properly with my Work PC and 2,000 half-hour blank appointments were created at the current time and day. To make matters worse, most birthdays disappeared in 2011 and lots of entries were duplicated.
I spent a whole morning deleting the 2,000 blank entries and hundreds of duplicate appointments. Listing the annual events I found most were set to repeat every 12 years which explained why birthdays had disappeared! I've corrected this and things seem fine now with my Work PC, but I'm wary about syncing with my Home PC in case all goes wrong again!

Any solutions?
My friend has same problem with his HD2 (Win7, Outlook 2007, 2010).
With sync the Outlook make half hours appointments in the current day. Interesting: when I disconnect the phone, the empty appointments are dont cancelling.

Same problem here (around 150 of half-hour appointments in one day).
I am using HTC Diamond since 2008, the problem started in July 2011 when syncing with work computer.
I have no idea how to fix it.

I can only offer some information on what's going on.
When syncing, the first thing that happens is empty appointments are all created on today. These are then populated, setting the date, time, subject etc. So it sounds like your sync only gets up to creating the empty appointments and doesn't finish setting the information.
Sorry I can't be more help - unless the process is not allowing to be completed.

Exchange 2010 = no calendar sync

I've had my 2 Desires for about 3 weeks now. When I first received them we were using MS Exchange 2003, and Mail/Contacts/Calendar all synced perfectly.
Since then, we have upgraded our Exchange Server to Exchange 2010, which is lovely, BUT it turns out that the Desire Calendar will not sync with Exchange 2010. It would seem to be a Desire/HTC issue, as our iPhones/iPod Touches still sync Calendar fine with Exchange 2010.
I also note that a colleague is syncing the Desire Calendar with Exchange 2007 without problems.
So it is the combination of Desire Calendar and Exchange 2010 which fails. If I go to Settings/Accounts & Sync/Exchange Activesync and enable Calendar Sync I can see error messages saying "Syncronization is experiencing problems". If I leave Calenday sync enabled, it causes Mail and Contacts to sync poorly too, but if I disable Calendar sync, Mail and Contacts sync fine.
Has anyone else got Calendar sync working with Exchange 2010?

Desire Exchange 2010 Calendar
I recieved my Desire yesterday after reading quite a bit about it. Yes it can Sync with Exchange and all is what i read.
I set it up to Sync with the Exchange 2010 server and to my surprise it didn't sync the existing calendar items. Contacts and Mail is no problem.
If i add e new Calendar item on the Desire it does show in Outlook on my pc so Exchange does have a sort of sync with the Calendar. Adding a new item in Outlook never shows on the Desire. It seems like a one way sync or something. The Desire can sync to Exchange but it seems Exchange cannot sync to the Desire
I have a test account on one of our clients Managed Exchange 2007 servers. Setting up ActiveSync to the Exchange 2007 server works like a charm. Full sync both ways.

Just modify all your calendar items, for example by adding an additonal category by change your view to "list" or "list all active" and selecting all your appointments. Add a category, remove the category and switch back your view. Now you can happy sync your calendar with E2k10

Whoa! Steady there.
Can you give me some background to this before I apply it to my 12 year calendar history? How did you discover this, and have you actually successfully done this?

It worked and now not anymore
Strangest thing. My girlfriend planned a few appointments in here Calendar and invited me. So I accepted those invites on my Desire and all of a sudden the 2way sync worked. I could add items on my Desire and they popped up in the Exchange/Outlook Calendar and vice versa.
But that was unitil I rooted my device this morning...meaning new flash and standard factory reset. Now it will not sync the Calendar anymore. Tried sending new invites from a different account without any luck.
So...the calendar sync does work eventually...dont know why or how I did it.
Other thing you could do is, is install HTC Sync and manually do an Outlook sync of only the Calendar items (all items). I did this and they all showed up on my Desire. I did a one time sync.
Trying to figure out how to get the sync working again.

XDAgeek said:
Whoa! Steady there.
Can you give me some background to this before I apply it to my 12 year calendar history? How did you discover this, and have you actually successfully done this?
Click to expand...
Click to collapse
Not really any background information, sorry. I've done some research on it but did not find anything, including analysing the extended sync protocols, everything looks ok, but there's no sync.
I've got this solution from a swiss-forum "android.pocketpc.ch" (sorry I can't post links since no moderator removed the restrictions yet) and it worked like a charm. I've tried it since I'm the Exchange-Admin myself and I now I've a functional backup;-)

Same problem here. Cannot get calendar to Sync with Exchange 2010.
If I add a new meeting to the Desire it appears in Outlook.
If I modify this meeting in Outlook then it appears as 2 separate meetings on the Desire.
If I delete an appointment on the Desire then it comes back once the sync runs.
All in all very disappointing for a State of the art phone.
Anyone got a real fix for the Exchange 2010 calendar problem?

A huge thanks to dab_ch for posting above the workaround to get the Calendar syncing to Exchange 2010. This is now working perfect to two Desires here.
If you have this problem, follow the advice in the post above. It worked for me, twice.

dab_ch fix is only working in part for me.
Some of the Exchange calendar items still do not appear on the Phone.
If I modify an appointment on Exchange the change is not reflected on the next sync from Exchange
Also, While Exchange Contacts are appearing on the phone. If I add a new contact to the Phone this does not appear in exchange.
The Sync Process still reports "Synchronization is experiencing problems."

A Further update.
I setup a new account on Exchange2010 and then transferred the Calendar using export and import.
Now my Calendar Synch in both directions is working fine.
It looks like my problem was related to a problem with my account on Exchange or some appointment in it.

Contact Sync problems
While the calendar is working 100%.
I still have a problem, that if I create a contact on the phone it does not sync to Exchange 2010.
There are no errors from the ActiveSync process.
Is anybody else having this issue?

Please note that if your Desktop Outlook client is using 'Cached Mailbox', then after adding the temporary category to each item, you MUST wait for the local Outlook database to sync completely back to the Exchange before you then remove the temporary category and then again wait for the completion of the sync back to exchange from Outlook.
Failure to comply with this will leave you with only a partially synced database - the part which did manage to sync back to Exchange.
You can tell when it is still syncing by watching the satus bar at the bottom of Outlook - it will say 'Updating Calendar', then after a few minutes return to 'All folders are up to date'.
Note the sync doesnt start immediately, so you wil see the 'All folders are up to date' message for perhaps 15 seconds before the sync starts. Wait for the 'Updating...' message etc.
Contact sync does seem slow, but it does work here eventually. It ought to be fast tho, so something is not right. I even tried the temporary category trick, but it didnt speed it up.

XDAgeek you are right.
I tried a number of different accounts to reproduce the problem with the Calendar and it seems Cache mode was my issue.
The Calendar sync is now working 100%.
On the Contact Sync from Phone issue, this still seems to be not working. I added a contact to one of my test Desire phones two days ago and it is still not in exchange.

For me it was not the cache mode.
I did an export-mailbox on the Exchange 2010 server.
Deleted my mailbox...recreated it so it was blank....no synch issue of course (So it is definitely not an Exchange 2010 issue)
I created 1 item in the Calendar in Outlook 2007 and that popped up nicely on the Desire. Great...so I thought.
Did an import-mailbox with the backed up pst...and Sync had problems again.
Started filtering out where the problem came from.
Turns out I had some Items (birthdays and such) with recurrence that the ActiveSync in Android is not happy about (Same Items sync fine with a WinMo 6.1 device). So I deleted all the recurrence itmes and copying them back 1 by 1. Syncing was still going fine until a certain item. So I edited that item by removing the recurrence pattern and reapplying it making sure it was an All Day event (that is a Birthday usually ). And Presto...everthing is syncing fine now.

Better logging is needed?

Has anyone else got Calendar sync working with Exchange 2010?
Click to expand...
Click to collapse
Mine is working fine syncing calendar with Exchange 2010, has been since i got my desire back in March.
Very strange that so many people are having the same issue.

after a few beers
sorry this post is under the influence but...
there is a subtle problem with my synching. overall the calender syncs fine. with one exception: any diary entry i type directly into outlook, (with receipients also), does not synch. if i am sent and then accept an entry, or if i make the entry on my phone it syncs. direct outlook entry does not work. pants.

tuntang said:
sorry this post is under the influence but...
there is a subtle problem with my synching. overall the calender syncs fine. with one exception: any diary entry i type directly into outlook, (with receipients also), does not synch. if i am sent and then accept an entry, or if i make the entry on my phone it syncs. direct outlook entry does not work. pants.
Click to expand...
Click to collapse
I have exactly the same problem. If a collegue invites me, my calendar syncs fine, but if I add items myself, the sync is almost random (some items dissappear) and the new item does not show/sync.
I really do not want to delete all recurring items, but maybe i'll give it a try. Google Calendar Sync does not seem to be a great solution either.
HTC answered me (i have a Legend) that Exchange 2010 is currently NOT supported.

Thanks all, I follow the "category" method and it works like charm now!!! )))

Category.. No category... SYNC!
Thanks!
Also for me the assign category then undo worked.
Now my whole calendar is synced and I'm ready to go!

Froyo & Exchange 2003 meeting requests

Ok, so I have my Desire syncing perfectly with my Exchange 2003 (SP2) server - mail, contacts and calendar. PIN code works fine, everything seems in order.
Except that meeting requests aren't displayed properly when viewed from my Inbox. If someone sends me a meeting request, I can see who it's addressed to and I can see what time it was sent. But I can't see the date, time or location of the meeting unless I accept it and then look at it in my calendar - basically the body of the email is blank.
Can anyone else confirm this behaviour - it's a bit annoying.

I am having the same issue. This is not just local to Outlook 2003... Outlook 2007/2010 does the same thing.
My Droid X does not have this issue, but HTC and Samsung Mail apps does.

Same here
I had many issues with the built-in Exchange support. But mind you: this is not related to the OS (Froyo) but to the application itself.
I recently installed TouchDown for Exchange - available on Android Market. It is full-featured (mail, contacts, calendar, tasks and much more) but time-limited to 30 days for the free download. It is very powerful and complete and is more like Outlook on your PC. I'm still testing it but the ways it looks now, I won't have a problem shelling out 15€ to get the license.
All the remarks I had before installing this new mail client are solved.

[Q] Calendar Synchronisation

Hi,
I've just bought a new Samsung Note II GT-N7100 (Android version 4.1) and I am having issues when it comes to synchronise my Ms Outlook Calendar.
1. The application that I am using from the device is the S Planner - which is already installed on the device;
2. Application that I am using on my laptop Ms Office 2007;
3. Exchange Server backend 2003.
When I first synchronised the device with the calendar seemed to be working fine. But the issue is when I have a calendar appointment and one of my delegates changes the time or the duration of the appointment, the Samsung does not reflect the changes that were made.
Now I have another issue the calendar is not displaying new appointments both if entered from my laptop either entered from my device. Is like I am seeing an old snap-shot of my calendar.
I tried to made various troubleshooting (Deleted outlook profile from the device and re-configured, Tried to install 3rd Party Applications) but problem still persists.
Your help is much appreciated, since I do not know where to place my head at this stage.
Chris