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Worst outsourced bulls*** customer service ever-- they change their ship dates without notifying anyone, ignore support tickets, tell you they will call you back and then don't-- the full ringer.
If you like being happy and hate worthless trashy companies, avoid these people at all costs.
/rant
=(
I'm going through the same thing.... I ordered screen protectors from AMZER.COM on June 15 til now I haven't receive anything from them! I can't do anything but wait.
Sorry to hear about this everyone. Hope everything gets worked out
I was just about to order from them. However, after reading all the negative reviews...I decided to stay away
For what it's worth, I just got my two (different style) cases from them today. Yeah, it took a little while, but I got them.
I ordered an hdmi cable from them, but im not too worried. ill get it when i get it. I dont ever plan to use it anyway, its just cool to have. Besides, if your good enough to not need customer support, youll never have this problem with any company
I ordered from these guy about a month ago. I did not have high expectations of them then, but I did it anyway. I even read a few reviews like this about the company before hand.
Although it took a while, I got two nice cases for a reasonable price. I'm not going to complain that much. Yes, it would have been nice to get order updates or something, but, oh well. I have my cases.
I order black snap on case and hdmi cable and i got my package in 4 days. I personally like their services.
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
A chinese knock off battery, 1100mAh, and its white! They even printed the 1500mAh part number on it 35h00123-22m! It says for HTC EVO 4G on it. Just what I wanted, a lower powered knock off for my phone
I expected better from best buy!
9/29/2010 follow up:
Sorry for the delayed response guys, kind of forgot I even posted this rant. So basically Geek Squad admitted that it was pretty crappy that I was sent an 1100, but they couldn't do anything about because that was the only battery they had. So I was told to buy a battery from another store and submit a receipt for it and would be refunded. I did that, but unfortunately the battery I ordered from Amazon which was supposed to be new, was actually used and even had a phone number written on it! So now I have a dispute opened with an Amazon seller as well. Still haven't submitted the receipt to best buy, probably wont even bother. It's only $15. I'm just going to cancel geek squad warranty and keep my sprint insurance. By the way, Geek Squad does not give out new phone as replacements, they are refurbs. In my opinion, Sprint's insurance is quite a bit better. No questions asked.
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I expected better from best buy!
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Are you being serious here?
Really?
OneStepAhead said:
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
I expected better from best buy!
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I would have expected nothing better from Worst Buy.
If you're upset, then take it back!
OneStepAhead said:
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
A chinese knock off battery, 1100mAh, and its white! They even printed the 1500mAh part number on it 35h00123-22m! It says for HTC EVO 4G on it. Just what I wanted, a lower powered knock off for my phone
I expected better from best buy!
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Click to collapse
Take it back, explain that you want a like new replacement as they promise, if they give you any lip, explain that you will be happy to let the BBB and more importantly your states attorney general know that they are buying knockoff batteries, in fact now that you think about it maybe thats how all of those battery fires started, didn't most of those have Best Buy warranties. Perhaps the local news should get word of that.
Bet you get your battery REAL FAST.
Not suprising coming from Best Buy.
I preordered my Epic 4G on Monday from a BB Mobile store and the woman there told me that the phone, before the gift card they sell you as your preorder deposit, the phone is only $200 instead of $250, and that with my card I only need to pay $150. We'll see about that.
The other thing she mentioned is that the BB protection plan will replace my phone with a brand new model, for free, no matter what is wrong with the device. They told my brother the same thing. He paid for it for a few months, the keyboard on his original Droid went bad and when he contacted them, they denied him the replacement and that they best they could do is take his phone, give him a Tracphone or something for a week and they'd ship the Droid out and return to him his repaired device.
Also, Best Buy may not even know they are buying knockoffs. They could very well be getting ripped off themselves. I remember this happened with some company not too long ago. I can't remember the headline though.
So yea... Definitely let them know at the store and give Best Buy corporate a call or email. I think you'll probably get a response.
lordcyrus said:
Not suprising coming from Best Buy.
I preordered my Epic 4G on Monday from a BB Mobile store and the woman there told me that the phone, before the gift card they sell you as your preorder deposit, the phone is only $200 instead of $250, and that with my card I only need to pay $150. We'll see about that.
The other thing she mentioned is that the BB protection plan will replace my phone with a brand new model, for free, no matter what is wrong with the device. They told my brother the same thing. He paid for it for a few months, the keyboard on his original Droid went bad and when he contacted them, they denied him the replacement and that they best they could do is take his phone, give him a Tracphone or something for a week and they'd ship the Droid out and return to him his repaired device.
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They told me the correct thing when I bought mine.
They ship it off and give you a temp replacement. If they can't fix it (up to 2 weeks) they will give you a brand new replacement. You will get no refurbished devices though. Either they fix your actual device or you get a new one.
Yeah I used the Best Buy insurance to replace my wife's broken 8-month old Moment for an Evo for about $120 (the difference in price).
ViViDboarder said:
Also, Best Buy may not even know they are buying knockoffs. They could very well be getting ripped off themselves. I remember this happened with some company not too long ago. I can't remember the headline though.
So yea... Definitely let them know at the store and give Best Buy corporate a call or email. I think you'll probably get a response.
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It was Newegg that had recived fake Intel processors, I can't post the link but its easily googleable.
flyingwolf said:
Take it back, explain that you want a like new replacement as they promise, if they give you any lip, explain that you will be happy to let the BBB and more importantly your states attorney general know that they are buying knockoff batteries, in fact now that you think about it maybe thats how all of those battery fires started, didn't most of those have Best Buy warranties. Perhaps the local news should get word of that.
Bet you get your battery REAL FAST.
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You might think so but what they are trained and supposed to do in this situation si tell you that they are no longer allowed to talk to you and you will have to contact the legal department. As an EX geek squad manager i can tell you the BBB threat will make them laugh the attorney general and news will also likely lead them to stop talking to you.
If you go in and are reasonable and they tell you tough simply ask for the district number and call the district office they will get it fixed more then likely.
The whole threaten thing is a joke and is over used and more and more it doesnt work as it used to. Most companies now train there managers and supervisors to stop talking to you as soon as you threaten to do something like that.
++
BBB is a joke, might as well go to Angie's list!
Caveat Emptor
Customer Service died many decades ago.
GaryJ51 said:
++
BBB is a joke, might as well go to Angie's list!
Caveat Emptor
Customer Service died many decades ago.
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Hopefully, you realize the customer service you seek in many cases has nothing to do with the employee.
omegasun18 said:
You might think so but what they are trained and supposed to do in this situation si tell you that they are no longer allowed to talk to you and you will have to contact the legal department. As an EX geek squad manager i can tell you the BBB threat will make them laugh the attorney general and news will also likely lead them to stop talking to you.
If you go in and are reasonable and they tell you tough simply ask for the district number and call the district office they will get it fixed more then likely.
The whole threaten thing is a joke and is over used and more and more it doesnt work as it used to. Most companies now train there managers and supervisors to stop talking to you as soon as you threaten to do something like that.
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I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
fintheman said:
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
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Works for me everytime. Of course I follow up after the requisite warning. Mine is not a threat. It is a notification.
And if you have been trained to just shut up after your informed that your company has ripped someone off the that is criminal negligence which can easily be proven by recording the conversation.
fintheman said:
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
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Wont have to wait long for the police at my local BB. If they are open, a uniformed officer is at the front door...and marked car parked on the sidewalk out front...Always. I'm sure they are not on "official police business" most likely they are off duty and picking up some xtra bucks as security. They can still arrest you though
I have learned that being the asshole will get you nowhere, even if you are in the right. I would make sure you have your facts straight, if you can prove its 1100, prove it, bring documentation. Ask for a manager and be polite. I'm a business owner and when a customer comes at me with an attitude, they get what they give. The customer is always right died a long time ago. If a manager doesnt work, go to the district manager. If that doesnt work, then you got fuc%$ed. Goto BBB, Angies, Local media, google reviews etc and make them wish they would have replaced your battery. It will for sure cost them more than the battery. If 1 person gets turned away, you won No it wont hurt them in the big picture, but it might make you feel better if you know they lost a few thousand bucks. Online reviews work believe it or not.
flyingwolf said:
Works for me everytime. Of course I follow up after the requisite warning. Mine is not a threat. It is a notification.
And if you have been trained to just shut up after your informed that your company has ripped someone off the that is criminal negligence which can easily be proven by recording the conversation.
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i dont know where you get your information but not talking to you is not criminal negligence. Also in most states recording a conversation with out both parties knowing about the recording in advance is normally not admissible as evidence in court with out a warrant stating you can record conversations.
I was a manager for 7 years and the people that came in were respectful nice and took the route i said got there problems solved by the people who threw temper tantrums threatened (even if they followed up) and were rude usually got screwed whether they were in the right or not. It is true as above that they will call the cops.
I cant tell you how many times some jerk came it not the store yelling there head off and going ballistic got escorted out because they didn't just act civil and go through the right channels. I can tell you an equal umber of stories where people where extremely nice and respectful and showed there point and the management and district staff bent over backwards to try to make it right.
your experience may be that you have gotten what you want being a deuchebag but i will say it works less and less and you have just as much of a chance of being escorted out by the police, not talked to, and getting no where as you do actually getting what you want.
omegasun18 said:
i dont know where you get your information but not talking to you is not criminal negligence. Also in most states recording a conversation with out both parties knowing about the recording in advance is normally not admissible as evidence in court with out a warrant stating you can record conversations.
I was a manager for 7 years and the people that came in were respectful nice and took the route i said got there problems solved by the people who threw temper tantrums threatened (even if they followed up) and were rude usually got screwed whether they were in the right or not. It is true as above that they will call the cops.
I cant tell you how many times some jerk came it not the store yelling there head off and going ballistic got escorted out because they didn't just act civil and go through the right channels. I can tell you an equal umber of stories where people where extremely nice and respectful and showed there point and the management and district staff bent over backwards to try to make it right.
your experience may be that you have gotten what you want being a deuchebag but i will say it works less and less and you have just as much of a chance of being escorted out by the police, not talked to, and getting no where as you do actually getting what you want.
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I am not sure where in my statement you are getting that I go in and start acting like a jerk?
I go in, explain my issue, and state what I would like done to have it fixed.
If the issue is then not fixed I escalate with a warning that if we cannot fix it right there I have no issue making the needed calls to set the matter straight.
As for "most states", most more more than half, 2 party consent is only needed in 12 states, thats a bit less than half of the US the last time I checked.
Also of note is that while your working at a public place such as Best Buy, you have no expectation of privacy when speaking with customers therefore recording laws would not come into play.
So what your saying, is if the customer licked your boots and stroked your ego you would help them, but if you ripped them off and they were rightly pissed you used your "god like powers" to make sure they got no help at all. Got ya.
Again, if I tell an employee that there is an issue and I have been ripped off by your company and that employee just ignores me without letting a manager know, that employee is guilty of criminal negligence.
He had knowledge of reason to believe a crime had happened and he did not do what a reasonable person would and contact a person of authority, thats criminal negligence.
Either way the OP just needs to go in, explain the issue, show the proof and get it resolved, and if that does not work, do not bother dealing with letters to management etc. Just cal the local AG and let them know what happened and that this is something you believe is happening on a large scale, an investigation will be launched and they will be VERY happy to make you whole again.
We are also informed that once lawyer or BBB or any of that other crap is mentioned to let them know they can now talk to the legal dept..
Being a douche will get you nowhere with customer service.Where as being nice will usually always get you results.
Hopefully someday people will figure this out.
We've had people complain to the BBB about our warranty policy, and basically the BBB has laughed at the people saying, we aren't asking for anything out of the ordinary. The BBB serves a purpose, but they're going to judge for the fair and reasonable side, which is not always the customer's side. In this case I think fair and reasonable is that you get a battery that is equivalent to what you had or better.
This is yet another reason why I always tell Best Buy when I'm buying a phone that I want Sprint's insurance not theirs, which they add on happily without any issue.
So my phone was stolen on Friday. Saturday I filed the claim.
Says it will take 1-3 days. Wed after getting no updates I call, they say should ship that day. Today I call they say it is now 10-14 days.....call Sprint they say there is nothing they can do.
So basically:
1) Go 14 days without a phone
2) Buy a new phone out of my pocket (what was the purpose of insurance again?)
3) Accept a different model phone (what was the purpose of me buying my phone just 2 weeks ago?)
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
Post like this makes me wonder about insurance. I would not get off the phone till someone helped me.
Did you have lookout or tp app on it? I think your insurance can try to ping it also. But it is probably to late. Still, I would try.
Sent from my SPH-D710 using Tapatalk
japper88 said:
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
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Thats only for damage, Best Buy doesn't cover lost and stolen. Hence why they have no deductible.
Its not a cell phone but I have magic jack for exactly this reason. Awesome device that just plain works and costs almost nothing.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Wow. Just wow.
First off, you're right about there being no magic warehouse of them, and that they're simply unavailable. That's the part that sucks. But you're making a lot of other unreasonable assumptions here. For one thing, they're not offering him another model until his becomes available, they're merely offering him another model. PERIOD. They will not then say, "oh, hey, we got these back in, so we're going to send you one and you send the loaner back." That's not them trying to assist, that's them giving up on a reasonable solution. I think working with a local store to provide a loaner until it's available would be the reasonable solution here, but they're clearly not set up for that, and that's a shame.
And nice "blame the victim" mentality. You sound like the jerks who tell rape victims that it was their fault for dressing that way. The guy got his phone stolen. No world is it his fault that it was stolen. Someone still broke the law and TOOK his property without permission. Period. There's no logic behind telling him that's HIS fault and HE should have known better. How exceptionally rude and thoughtless.
Besides, he did protect himself by buying insurance on his new phone. He did the right thing, knowing stuff happens and these problems occur. He's one of the responsible ones. And the insurance isn't paying off. That's the reality.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Nice troll!
newalker91 said:
Not trolling. It's called playing the devil's advocate. Working for Sprint, I see a lot of bs every day where people do stupid things and result in their phone being lost/stolen. Asurion often times will offer a temporary replacement unit until theirs is available if you escalate the issue. Never once did I say it doesn't suck that his phone was stolen, I'm merely pointing out that in the future this can all be alleviated by being more careful. Starting a thread to flame Sprint/Asurion will result in said person being questioned as to their reasoning for doing so.
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You're a pretty good troll, indeed. Where did you learn these skills?
Troll techniques uses so far:
1. Its OPs fault
2. tl;dr original post --> talk about other crap not relevant to post (like he was offered a loaner phone)
3. Call OP stupid, careless, other flame names
4. Lie blatantly.. about phone availability, policies, etc.
Need I go on?
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
TurboFool said:
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
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He's just a troll and hes playing a sprint employee on TV.. err.. internet.
LxMxFxD said:
He's just a troll and hes playing a sprint employee on TV.. err.. internet.
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Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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This. Very much this. The amount of irresponsibility i see every day as a tech is sickening. What is even more disheartening is the greater amount of entitlement.
On that i won't be elaborating, but needless to say I am sorry for the OP, but surely you can comprehend that there simply are little to no refurbs available. Refurbs have to come from somewhere, and that would be returned phones. The phone is little over half a month old, so its not hard to see that the amount of refurbs made and phones returned is creating a backorder limbo, with the rates being about equal. Also, exacerbating the problem is the fact that many are out of 14 days so issues dealing with defects no longer qualify for a new, but a refurb instead.
Sent from my SPH-D710 using xda premium
How is this Sprints fault?
Sent from my SPH-D710 using xda premium
I haven't had problems with misplacing my phone, but it does happen. Trust me I treat it like a brick of gold. Fiancée is always saying you care more about your phone, etc. Anyways isn't a replacement what why we pay insurance? If some dumbass hits your car you sure aren't gonna wait two weeks for a rental. Cut the man some slack, **** happens and it could happen to you. At least he's wanting another Epic Touch and not jumping on the iPhone bandwagon. I mean let's go wait in line for a phone that's already outdated...
Sent from my Eptoch 4g
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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Stuff happens. You can't assume that every person who has something does it by ignorance. Now, let's assume I had it stolen because of my ignorance. I am STILL paying $8 a month to cover that ignorance, and it isn't being done.
I just had to go out and buy an Evo 4G in the mean time (obviously I could have bought something less expensive, it was $150, but still). So now I will wait for my Samsung to get to me and promptly cancel my insurance coverage. If I'm going to be SOL anyway paying $96 a year and $100 for the deductible and $150 for a replacement in the meantime I might as well just go without it.
And for the record, I have had more smartphones than I can count on my hands and possibly my toes and have never had one lost, stolen, or KIA due to user error before. But like I said at the beginning, stuff sometimes happens.
So for all those saying that if someone gets something stolen thy are irresponsible? So if I go to work and my house gets broken into its my fault? That is what insurance is for. They cover lost/stolen phones and that is why he pays the $8 bucks a month. I'm glad he told me how asurion works.
Sent From My Evo Killer!!!
newalker91 said:
People hate to take any blame for their own mistakes, and often times it is best that they hear something that they don't want to hear. As I've clearly stated, not every theft leaves the owner at fault, but often times it does. Phones are constantly left laying on counters at bars, in lunch rooms at work, on benches in locker rooms, etc. and then they are angry for having to pay the deductible. I may piss some individuals off when I ask them how it came about being stolen, but finding out actually is part of my job. Teaching people a little responsibility can go a long way considering they get a limited number of claims.
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your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
boominz28 said:
your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
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And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
gpgorbosjr said:
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
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i would get that in writing , now i dont know your financial situation but comparable would mean another 600 buck phone, in my mind i would do it knowing i would get that money in cash in hand , but if they dont and say we will credit your account i wouldnt do it.
I don't think people are understanding the arguments here.
In the past I worked with security to try to help with campus crimes. Main problems being rape and thief. We could have easily have cut down on these problems if it weren't for one greater problem. Just plain stupidity. People ignore the safety advice we were giving them. Late class at night? No friend to walk home with? Call this number and we will come and get you. Guy or girl, it didn't matter. Follow these paths that we have clearly outlined for you while security is beefed up in other places, and still people choose to take short cuts that saved them maybe a few minutes and put their lives at risk. We did everything we could to prevent this from happening and it was as if they did everything they could to make something happened. Police have a negative stereotype and it frustrates me to no end when people ignore them when they are putting their lives on the line to save these people.
But lets get closer to the subject. I had my car broken into. Jacked up my dash taking out my radio. GF was driving it at the time and she forgot to lock my car door. I called the police and once they figured out my door wasn't locked they didn't do anything. It was my fault for not locking my doors and I had told my GF to make sure she locked them and she didn't. If my doors had been locked with my security alarm active my insurance and the police would have been a lot more helpful to me. And who knows, maybe the alarm would have scared them off and avoid the whole situation(broken window at the worse?).
I was personally shocked that the op didn't try to track their phone down. Lookout, plan b, he has insurance so the TEP app would have helped him to. I keep my phone on a belt holster. A few people have grabbed that holster when I was walking in crowded areas and without a quick reaction my phone would have been stolen. Before I had a holster one of my older smart devices fell from my pocket when I was playing games. None of the employees knew where it was. Used another customers smart phone to track mines down behind the employees desk and they just so happened to find it there. Last but not least, it is possible to be robbed and have your phone forcefully taken. You can't plan for every possible thing that could happen to your device. But you can get insurance and install at least one program to help track it down in the event that it is lost.
Any of could be where the OP is right now despite however much planning we do. I personally don't like the way the insurance is handling this. I would expect a loaner device during these times because it helps ease the pain of waiting. And of course the OP is mad at Sprint. They sold him the insurance that put him in this place. Wouldn't you be mad at me if I sold you something and it didn't work when you tried to use it? It should lower your trust in me despite the fact that I didn't have any control over what happened and it worked great for everyone I knew.
Saw this this this afternoon!
https://wccftech.com/pixel-2-xl-lawsuit/
Seen that coming! Include their partner LG wo any QC!
I've been posting that since last night, seems Google is treating the whole customer base as ignorant liars who are holding it wrong. And it's working as intended. Good luck with that in court. Especially when there's perfect devices floating around out there to compare against.
https://www.girardgibbs.com/google-pixel-2-pixel-2-xl-lawsuit/
Why is this even happening? Google is not forcing anyone to buy their product. If it is "defective" to some consumers, either RMA it or return it, done deal.
What's next? Lawsuit for no headphone jack?
The media creates reality rather adhering to the one we live in. The same cancer that got Trump elected and now cleverly uses as a scapegoat excuse can be applied to virtually any circumstance. Every article hating on this phone's screen has an abnormally high amount of buyer defense, saying the article is overblown and they love their phone which is very atypical behavior of a problem painted to be so endemic. Frankly the state of journalism is disgusting.
Google has extended the 1 year warranty to 2 years and has waived deductibles for their preferred care. They have already done more than most manufactures would. Sometimes products are put out that don't meet expectations but Google has stated they will address them and stand by there product. I feel these lawyers are just trolls looking out for their own self interest and not the public's.
nicastro78 said:
I feel these lawyers are just trolls looking out for their own self interest and not the public's.
Click to expand...
Click to collapse
As most of them are.
nicastro78 said:
Google has extended the 1 year warranty to 2 years and has waived deductibles for their preferred care. They have already done more than most manufactures would. Sometimes products are put out that don't meet expectations but Google has stated they will address them and stand by there product. I feel these lawyers are just trolls looking out for their own self interest and not the public's.
Click to expand...
Click to collapse
Except they're reserving the right to reject anyone's RMA they choose to for any reason they choose on the screens....it's in the warranty supposedly. I think that's why the lawsuit, because they will say you're covered now until the return period is over and then turn around and deny your RMA next month for burn-in or blue shift or whatever you're displeased with and then deny the warranty claim for any screen related issues too. Mine has the really blue screen at straight on and gets worse with any angle. I RMA'd through Verizon. They said their customers can RMA a device up to 4 times before they send you a different device of your choice of comparable value like a S8+, Note 8, iphone8 plus 256gb or iphone x. Either way I'm really glad Verizon customers are covered this well. Hell they're even sending the new device out while still letting me use this one, then send this one back in the new device's box! No complaints here, just fingers crossed for a better screen this next device. BUT the whole experience with Google reminds me of:
Tommy: Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside. Ted Nelson: Yeah, makes a man feel good. Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted? Ted Nelson: What's your point? Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Ted Nelson: But why do they put a guarantee on the box? Tommy: Because they know all they sold ya was a guaranteed piece of ****. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time.
whyme45125 said:
I've been posting that since last night, seems Google is treating the whole customer base as ignorant liars who are holding it wrong. And it's working as intended. Good luck with that in court. Especially when there's perfect devices floating around out there to compare against.
https://www.girardgibbs.com/google-pixel-2-pixel-2-xl-lawsuit/
Click to expand...
Click to collapse
oh look, and ambulance chaser that thinks google is not going to RMA, or refund a device where someone just cant accept limitations or overblown issues. class action BS. how many times have you heard of google saying "go jam your blue screen .." you havent, if you are not happy with it, they are replacing and refunding, along with default extension on warranted items. this law firm may get slapped for not really knowing the issues.
---------- Post added at 21:24 ---------- Previous post was at 21:16 ----------
whyme45125 said:
Except they're reserving the right to reject anyone's RMA they choose to for any reason they choose on the screens....it's in the warranty supposedly. I think that's why the lawsuit, because they will say you're covered now until the return period is over and then turn around and deny your RMA next month for burn-in or blue shift or whatever you're displeased with and then deny the warranty claim for any screen related issues too. Mine has the really blue screen at straight on and gets worse with any angle. I RMA'd through Verizon. They said their customers can RMA a device up to 4 times before they send you a different device of your choice of comparable value like a S8+, Note 8, iphone8 plus 256gb or iphone x. Either way I'm really glad Verizon customers are covered this well. Hell they're even sending the new device out while still letting me use this one, then send this one back in the new device's box! No complaints here, just fingers crossed for a better screen this next device. BUT the whole experience with Google reminds me of:
Tommy: Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside. Ted Nelson: Yeah, makes a man feel good. Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted? Ted Nelson: What's your point? Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Ted Nelson: But why do they put a guarantee on the box? Tommy: Because they know all they sold ya was a guaranteed piece of ****. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time.
Click to expand...
Click to collapse
verizon knows something about lemon laws
and as nit picky AR consumers that dont have a critical defect, it may be harder to get an RMA. having smear, tinny ear, burn in.... and it already being screamed from the soapboxes about "well known" issues with the device, most likely can and will get a replacement. if verizon is refusing, thats on verizon, and shows the clerk/manager has not been briefed on the issue.
Migamix said:
oh look, and ambulance chaser that thinks google is not going to RMA, or refund a device where someone just cant accept limitations or overblown issues. class action BS. how many times have you heard of google saying "go jam your blue screen .." you havent, if you are not happy with it, they are replacing and refunding, along with default extension on warranted items. this law firm may get slapped for not really knowing the issues.
---------- Post added at 21:24 ---------- Previous post was at 21:16 ----------
verizon knows something about lemon laws
and as nit picky AR consumers that dont have a critical defect, it may be harder to get an RMA. having smear, tinny ear, burn in.... and it already being screamed from the soapboxes about "well known" issues with the device, most likely can and will get a replacement. if verizon is refusing, thats on verizon, and shows the clerk/manager has not been briefed on the issue.
Click to expand...
Click to collapse
Maybe you read it wrong or I worded it wrong or I read your response wrong? Google not Verizon made loophole language in their warranty as to be able to get out of RMA and warranty claims of screen issues. AND Google is refusing to RMA devices for blue shift, not Verizon. Verizon chat and floor supervisor told me google needs to straighten this out once and for all, Verizon is going through a lot of turn around and themselves afraid of class action lawsuit like note 7 was his quote. That's why the class action I think, from what I've read myself. The law firm is trying to protect those who may have these issues with their screen and not get taken care of by Google but see all these people being taken care of by Verizon. I personally am waiting on another device from Verizon, I'm not here to bash google just share my experiences and opinions on what may be going on and help others out. BTW I haven't told one person on here or in person to not buy the device or to join the class action lawsuit or that the lawsuit is a good idea or has any weight to it. I'm actually advising my dad to buy the smaller pixel 2. If google wouldn't have released those perfect phones from the factory so we could compare side by side this would be a non issue for a lot if not most users and google could possibly chalk it up as working as intended but when you see someone else's amazing phone the same as your blue one it's frustrating hence all the discussion of panel lottery again. I don't think this class action will go anywhere. But by all means I wouldn't put someone down who does join the lawsuit, that's their prerogative. Everyone values their experiences, time, money, priorities, possessions differently from each other. Side note is this all blown out of proportion? Quite possibly but we don't know yet. I look at the reddit poll and some 63+% have blue shift between 0 and 29 degrees and the Google manager I spoke to on the phone agreed that 0-29 degrees is not a sharp angle. Also it's been noted and said on here there's a huge variance in uniformity of the blue shift if it was uniform, it may be acceptable to most users. And lastly an acknowledgement of quality control issue and a guarantee to clean it up would go A LONG WAY to bolster the consumers confidence in their standing by and the handling of their devices. Also if Google were to change the wording of the warranty to assure consumers they're covered with blue screens and all the screen issues the law firm would go away.
My favorite finesse line from Google regarding the new warranty is the statement about not having to pay a deductible for warranty approved defects. I don't know about you guys...but I've never paid anything for an issue with something that was inside warranty. It's as smooth a line as items in the grocery store labeled sugar/gluten/fat/etc free when what is packaged naturally has no sugar/gluten/fat/etc. Google drippin' in finesse.:laugh::silly:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
Sorry you had to go through the dysfunctional world known as Go0gle, but sage advice.
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
I read a thread yesterday were the poster was complaining about returning his phone and receiving a replacement and the clusterfuc# it had become. I replied and I'll say the same thing here. It's not just Google. Insert any company name and you can tell the same story. In this era of covid and people not wanting to work and supply issues it is just a mess everywhere. We order parts here and they don't arrive, or the wrong one show up and we call customer service and it's a shi$ show every time.
shiftr182 said:
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
Click to expand...
Click to collapse
Get ready for the ride!
You'll start receiving emails like this every third day:
Dec 10th
Hi Az Biker,
Thank You for contacting Google Support!
This is a follow up email as per our conversation over chat regarding Trade-in refund. I would like to inform you that I’m consulting with our product experts and they’re actively working on a resolution. I’ll keep you updated within 24-48 hours.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Jan 3rd
Hi Az Biker,
Thank you for contacting Google Support Team!
We really apologize for the inconvenience caused to you. I can understand your situation. This is something that we do not want our customers to experience. I request you to please wait for the update from our specialist team. Once there is an update, we will get back to you soon.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Every email in between said the same thing. I started to feel like my device was lost or stolen and they were just looking for a way to put it back on me.
I think the delivery notification held them to the fire, as it was already in their possession.
Hopefully everything works out for you. Report back here when you get an update.
Hahaha! Just got the first one! I was in the same boat as you.... my P4XL was only worth around $250 or so on Swappa, and after you factor in Paypal, Swappa, shipping, etc. I opted to just trade in for $209 or something. I guess we'll just wait and see. If I would have known it was going to take that long I probably would have just kept it as an extra.
shiftr182 said:
I probably would have just kept it as an extra.
Click to expand...
Click to collapse
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Atlest there is a possibility that you might get some money, the trade in solution where i live will pay you 400$ at the top for a brand new iPhone 13 Pro Max, like that is gonna happen.
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Click to expand...
Click to collapse
Lol, for me it was a way of swaying my wife into letting me get the P6P..... Google will pay me for my old phone
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
Click to expand...
Click to collapse
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
wulfgarfang said:
So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people.
Click to expand...
Click to collapse
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
roirraW edor ehT said:
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
Click to expand...
Click to collapse
Yeah that was a ridiculous reply to a serious issue. How much time, effort and money was wasted on the myriad of contacts needed.
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in. Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
foobar66 said:
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Click to expand...
Click to collapse
Dude that sucks! The hopeless feeling of doing everything right, then realizing you're just a number to them hits hard. That's what I was feeling. I'm like "I've purchased 6 top end smart phones from google and blah blah blah.. " then I realize I by myself am nothing to Google. Not in a militant, entitled bad way, but I'm just a bottom line number in ink.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus
going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
Click to expand...
Click to collapse
I waited two weeks, ten business days, before I sent my first email asking what's up. That's patience enough in waiting twice as long as advertised.
If Google is facing greater trade-in times for whatever reason, they should update the 3-5 days stated on their website when you process the trade-in.
Not once did any of their correspondence mention delays related to COVID. This is Google over promising and under delivering. You're welcome to your own opinion.
I did everything I was asked within the time limitations, why should I ask anything different of Google?
Do you for a second think Google would "be patient and understanding" if you had waited 43 days after the trade-in period expired to send in your device? Not a chance.
If you drive through fast food, order a #4 combo, get to the window and they ask you to park in front. Thirty minutes later they bring out your food and say, be glad you got your food at all we've been short staffed for weeks due to COVID...You're fine with that? No, add a note about increased wait times on the menu so I know what I'm getting into BEFORE I commit myself.
BTW, customers are real people too, and instead of receiving a $400 dollar refund real people are charged interest while waiting 43 days for their refund or maybe real people were depending on that refund for other things.
Bottom line, you say I'll get my refund in X amount of time, either hold true to your advertising or update the X amount of time. It's called good business.
roirraW edor ehT said:
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
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Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
Ghisy said:
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
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I realize in certain circumstances this exists. I moonlight as a mechanic at a local TREK bicycle shop and ordered a 2022 Slash 9.8 GX using my employee discount (20% off a pretty expensive bike). Ordered it in March 2021 received it November 23rd, 2021, as an employee, but customers were getting theirs first, so I get it.
These things are made overseas and shipping backlog, yada yada yada. So I'm not immune to understanding delays. But yeah, the canned "COVID delay" response is being abused way too much!
bobby janow said:
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in.
Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
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Yes. Swappa can burn a lot of time and knit-pickers can suck the life out of hoping for humanity, but I've been fortunate with the 4 or 5 devices I've sold on Swappa, and back in the day when turning in devices to VZW for an upgrade I never really had any issues.
What really burned by britches about Google was their canned "we're looking into it" emails. Really felt like I was gonna get the ol' shaft on this transaction, with little to nothing I could do about it either way.
shiftr182 said:
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
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I waited until the link showed they received the device before I started counting days. After ten business days, I started sending emails. Luckily I don't need the refund money per se (like depend on it) as others might be, but I did have it in mind to spend on last minute Christmas gifts to add to the kid's pile
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
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Maybe I was naïve in thinking that Google was big enough to meet their marketing and quoted timeframe. I had never been given a reason to doubt Google in the past with all the transactions I've done through their store. Trust me, I won't be making that mistake again
I'll let you guys decide who is Google and who is the consumer
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bobby janow said:
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
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That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
Az Biker said:
Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
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LOL! Laughing, and crying.
roirraW edor ehT said:
That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
LOL! Laughing, and crying.
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Now you tell me. Lol. It was a learning experience for sure. I'll take your good advice in the future. I usually keep my devices but these last two I unloaded. I swore off Swappa but with your experiences I think I can safely crawl back. Thanks. But I'm still p'od that I let him get away with that. I should have known better. But it's time to let it go and well.. (smack) I needed that.