Voyager 855 call issues - General Accessories

I have a Plantronics Voyager 855 stereo bluetooth headset. When I first purchased it, it worked wonderfully. Sound quality in call was just as good as sound quality for my music. However, lately, this has not been the case. I can still hear fine when I'm using my music player, but in call the other party is almost inaudible. The phone volume is at max, the bluetooth volume is at max, and the in call volume is at max. I have tried deleting and re-pairing, I've tried using it on 5 different phones (3 Nokia and 2 HTC) on S40, S60, Windows Mobile 6 and Android 1.5. The same problems persist over all the hardware and software I've tried. There is no information on this problem that I have seen online, and I can not get in touch with the Plantronics support team at this time. Does anyone have any suggestions? As it works fine in music mode, I do not really want to buy another, if the in call problem can be solved at all.....
Thanks in advance.

Seriously? No ideas? That sucks. I may have to give in and buy a new one.

Related

Bluetooth; bad sound quality

Please help me before i go crazy on this!
I bought a new handsfree (Plantronics Voyager 520) hoping it was something wrong with my old one.
So my problem is that when I use my handsfree I hear alot of noises and sometimes I can´t even hear the other part because of that. But it seems to be only me that hear this, not the one I talk to.
I tried changing the Linespeed value in registry, but that didn´t help.
Maybe if I flash a new radio??
I have searched, but havn´t found any help. Dont know if this is a known problem?
Someone knows?
It seems to be something with the reception. All i hear is alot of cracking noise.
I have also tried with my Jabra BT3030 and the sound is good. But not when im using any of my headsets.
I, too, use a Plantronics 520 with my AT&T Tilt2. I hear lots of snap, crackle and pop but the other party does not hear it.
Anybody?
using a Plantronics Discovery 925 and it's pretty clear. No call quality complaints from both sides. Only complaint I have is it picks up too well sometimes the other party can hear some unwanted noises...
I havn´t found a solution to this problem. Someone else have a good idea??
Double post
I use a Jabra Dogtag with the touch pro2, i have clear sound in music and phone works also good.
Even the play, next and prev keys work perfect.
Try going to the bluetooth menu and activate stereo sound instead of headset (Maybe
Or turn off secure connection.
This might not help, but who knows
MikeAffec said:
I use a Jabra Dogtag with the touch pro2, i have clear sound in music and phone works also good.
Even the play, next and prev keys work perfect.
Try going to the bluetooth menu and activate stereo sound instead of headset (Maybe
Or turn off secure connection.
This might not help, but who knows
Click to expand...
Click to collapse
By Dogtag, you mean BT3030?? I have one of those also and it´s working for me. But when i connect to one of my hedsets it´s very bad sound.
I have an old SE and a new Plantronics, but same issue with both. But only when i connect those to my TP2. Both those are mono-headset you put on your ear.

Bluetooth Headphones Weird Connection Issue

I have not seen this before, and currently only happens with my Tilt 2 (Stock WM 6.5 ROM). My old Cingular 8525 and AT&T Fuze (Stock AT&T ROM) continues to work just fine.
What happens is I activate bluetooth on my Tilt 2, pair up my Jaybird Gear headset (JB-200) and activate it for "Hand free" and "Stereo Audio". Everything is connected and looks good. Now as soon as I turn on any audio player (e.g. Pocket Player, Core Player or Media Player) the "Stereo Audio" connection immediately drops away and the sound comes through my phone speaker. The "Hands free" portion remains active and works just fine for calls. I've tried multiple ways to get the Stereo portion to to stay connected, with or without AVRCP control, and nothing seems to work.
I tried searching here on XDA and Googling this problem but either my particular combination of headset and phone is not being used anywhere else or it's just me.
Any ideas? The only thing I haven't done is a hard boot. I may just go to a AT&T store and try another phone just to see if it works there or not.
Update: Looks like the same thing happens even on the display models over at the AT&T Store. I guess that means it's not my phone per sey. I guess other possible option is that these particular headphones are not compatible with WM 6.5. or there's a glitch in this particular bluetooth stack. Can the WM 6.1 stack be used in WM 6.5?
Update
After talking with Jaybird Gear it appears that they have also become aware of this bluetooth issue.
Jaybird Support:
"Thank you for contacting Jaybird online support. Yes, Their is a compatibility issue we recently became aware of with the At&t Tilt. There is no way for the present time to fix the problem. We are working on it with AT&T to try and find out what the problem is and why that specific upgraded model has this problem.......It is a software problem with the Tilt so most likely they will be able to correct the problem with the next upgrade that AT&T releases"
This could mean a long wait if we're expecting AT&T to fix this problem.
I don't know if this applies to only Jaybird Gear headsets or not.
I post this here because if there's any community out there who could figure this out it is XDA.
Seems like other folks might be having some problems as well.
Here and Here
Sprint Touch Pro2 has stereo bluetooth wierdness too.
The Bluetooth settings show the Motorola HT820 as Stereo Audio and Hands-free in green, and the stereo audio from Coreplayer plays through as high quality, but I can't use the buttons on the phone to move to the next track, stop, or start the audio. Instead it starts the audio on the Sprint Music Player and doesn't affect Coreplayer. That's not how it worked on my Sprint Touch.
I have the same issue on my VZW TP2 with my Plantronics Voyager 855. Didn't happen on 6.1, but it happens on 6.5. Soft reset usually gets the audio flowing over the AD2P again, although I once had to do a hard reset to get it back. That was a drag. Between this and the limited AVRCP support, and the poor car integration performance on the TP2, I'd say the BT stack on this device needs some real work!
I just want to add in that I'm also searching out a solution to the same type of problem. My combination is is AT&T Tilt 2 using a Jabra Dog Tag (BT3030) headset. I had no problems with my old Tilt 1, but now the sound remains perfect but the control buttons on the headset are funky. The track buttons bring up my today screen, the play/pause does nothing but scan through all songs if held down, and everything gives me the "bluetooth volume control not supported" message...
Lots of strange bluetooth issues with this phone. My Blueparrott b250 headset will attach just fine but then the volume is WAAY too loud. If I press the volume down on either the phone or the headset it goes to almost silent. Press down again it's slightly louder but still quiet. Down again and loud but on the quiet side of where I like it. Down again and it's silent. Strange. Also, there's no separation of phone volume and headset volume. If I get it close to what I want then the phone it too quiet. I'm just hoping one of the geniuses around here solves this soon.

I cannot control the volume of Streaming Bluetooth Audio.... :(

I have a pair of bluetooth headphones and a bluetooth receiver in my car.
Once i pair either one to my Touch Pro 2, i noticed that raising/lowering the volume on my HD2 does not affect the audio what so ever(unless i put it on mute).
The music sounds very loud and distorted, and i cant control the volume either way...Anyone else run into this issue? How can i solve it?
That's normal. You need to adjust the volume at the receiving end.
I have the exact same problem. Not sure why as when I pair up to my speakers, the phone tells me it cannot control the volume, yet it worked fine on my "Touch Pro" (the 1st one) and my Kaiser. Not looked for a solution, because its not much of an issue for me really.
Mesquire said:
That's normal. You need to adjust the volume at the receiving end.
Click to expand...
Click to collapse
But the problem is that, the audio being streamed from the HD2 is so loud and distorted, that i have to turn it down(but i cant).
So even if i turn it down on the receiving end, the distortion is still there.
With my old samsung omnia, i was able to turn the music up or down from the phone...I dont understand why this isnt possible with the Touch Pro 2.
The music coming from my phone is unlistenable. The distortion ruins the audio. Which really sucks, because i spent $300 on a car reciever with bluetooth!
There has to be a solution! Come on XDA!
Try turning it down on the phone first? Or get a player that uses it's own volume control instead of the system volume (I believe Mort Player and Nitrogen will do this).
jason02 said:
But the problem is that, the audio being streamed from the HD2 is so loud and distorted, that i have to turn it down(but i cant).
So even if i turn it down on the receiving end, the distortion is still there.
With my old samsung omnia, i was able to turn the music up or down from the phone...I dont understand why this isnt possible with the Touch Pro 2.
The music coming from my phone is unlistenable. The distortion ruins the audio. Which really sucks, because i spent $300 on a car reciever with bluetooth!
There has to be a solution! Come on XDA!
Click to expand...
Click to collapse
Same problem here!!!
No volume control at all on TP2, and volume of music cant be changed through the system volume control either
I have a bluetooth connection to my motorcycle intercom system. I had the same problem, sort of.
I installed Conduits Pocket Player, and use the equalizer to bring down the level of the Bluetooth. That worked well enough for what I needed to do.
I read somewhere else on the forum here that this issue is attributed to the Widcomm Buetooth stack on our phones. Whenever I connect my headset to my phone or my laptop, I receive a warning that the volume must be adjusted on the output device, and cannot be adjusted on the phone/computer. It may be related to the poor support for AVRCP.
Avatar28 said:
Try turning it down on the phone first? Or get a player that uses it's own volume control instead of the system volume (I believe Mort Player and Nitrogen will do this).
Click to expand...
Click to collapse
ok, so it seems that this wincomm bluetooth stack or whatever SUCKS. You're right....I guess the only work around i guess is a player that doesnt use the system volume, like coreplayer.
Coreplayer is great for movies, but for playing mp3's i would prefer Slide 2 Play.
Havent tried nitrogen yet though.
Does a mp3 player exist that is similar to slide 2 play, but doesnt use the system volume of the phone?
I too am not able to use many of the bluetooth audio accessories such as my jabra headphones, desktop speakers and my indash audio system. None of which work as they did with my Kaiser. This was supposed to be an upgrade to my Tilt and it doesnt even support the OLD protocals that were common 2 years ago?? Im seriously considering switching to blackberry. Anyone intrested in a nearly new Tilt 2. Goodbye htc (high tech crap)
THis is a problem with the bluetooth stack, just email HTC so they can get a patch for this. or microsoft because they are the ones that control what stack it gets.
this Goes for the HD2 and others too

[Q] Bluetooth Handsfree problem

I have Samsung HM1000 bluetooth handsfree. When i pair it with Wildfire S (A510e), during incoming call, I only get feeble beeps (which very difficult to hear in noisy as well as even in normal condition). Where as when i pair the handsfree with Nokia handset, I can even get a MP3 ringtone in the earpiece.
What could be the problem ? Any solution ?
HTC customer care asked me to soft reset & try again. But no luck.
Wildfire S has bluetooth 3.0 where as handsfree is bluetooth 2.1 +EDR.
HTC customer care says it should support.
This is not uncommon. Ringtones over bluetooth are not part of the bluetooth specifications, so while a phone may be compatible/supported, this feature is not guaranteed to work (Nokia has the best bluetooth stack on the market).
Thanks Lee,
Is there any way to increase the vol of BEEPS. Right now its very feeble. I think i'll not be able to listen to it in crowded area or in the car if music is on in the car's music system.
If your carkit has a volume setting, that would be the way to increase them. I myself have the same situation, except my beeps are extremely loud, so it scares the hell out of me everytime my phone rings
It's not a car kit. I am using a Handsfree being mounted on the ear. U can see this model on Samsung website. Though there are vol buttons, they didn't help in increasing the beeps volume. They can increase / decrease conversation volume.
Any suggestions ?
Can HTC release a patch to resolve the issue ?
I have been searching for this myself as well; the feature is officially called "in-band ringtone". I can't find anything that's android related though.
If you plan to get a new one, may i suggest a blueant device..ive been using one for over 2 years now and used it on motorola, nokia, samsung, htc and it worked flawless ..
dun wry...am not selling em . i just love my blueant st3
I am talking about hands-free to be fixed on the ear (something like Blueant Q2). ST3 appears to be a speakerphone larger in size. Again, in one of the review, it is mentioned to bluetooth ver 2.0.
In the, mean time i once again contacted HTC customer care.
Now they say it should be ver 3.0....A2DP.....Stereo etc.etc.
I don't understand how there can't be backward compatibility ?
How many Bluetooth 3.0 hands-free devices are available in the Indian market ?
Another test:
HM1000 (same model,Bluetooth 2.1 but another piece)connected with SAMSUNG Galaxy ACE (Bluetooth 2.1). Same results. (Only beeps during incoming call).
Any comments / justification from experts.
Hi! I have the same problem. Only faint beeps emitted by the bluetooth headset during incoming calls. (I tried it using samsung galaxy y and blackberry 8520)
What could be the problem? Please help.

Bluetooth music bug

I have a pair of Jabra Elite Active 65t Bluetooth earbuds. I had no problem connecting them to my Huawei Mate 20 X L-29 and they auto-connect each time I put them in my ears, but I have an odd problem. When I put them in my ears they say "connected" and play a little tune and I can then receive and make phone calls, call up and use Google Assistant, etc., and the voice audio through the earbuds works fine. But if I try to play any type of music, whether it is streaming through YouTube or Spotify, or even playing a downloaded .mp3 file through the Google Play Music app, I just get the sound of hissing and stuttering in my earbuds, no music. If I go into settings on the phone and turn Bluetooth off and then back on, voila, the music plays fine and continues to do so until I power my phone off and on and then the problem repeats itself, again solved by turning Bluetooth off and back on. These same Bluetooth earbuds auto-connect and play music fine with my Xiaomi Mi Max 3 and with my wife's Huawei Mate 8. The problem is therefore with this phone, not the earbuds. Has anyone else had a similar problem?
frcraig said:
I have a pair of Jabra Elite Active 65t Bluetooth earbuds. I had no problem connecting them to my Huawei Mate 20 X L-29 and they auto-connect each time I put them in my ears, but I have an odd problem. When I put them in my ears they say "connected" and play a little tune and I can then receive and make phone calls, call up and use Google Assistant, etc., and the voice audio through the earbuds works fine. But if I try to play any type of music, whether it is streaming through YouTube or Spotify, or even playing a downloaded .mp3 file through the Google Play Music app, I just get the sound of hissing and stuttering in my earbuds, no music. If I go into settings on the phone and turn Bluetooth off and then back on, voila, the music plays fine and continues to do so until I power my phone off and on and then the problem repeats itself, again solved by turning Bluetooth off and back on. These same Bluetooth earbuds auto-connect and play music fine with my Xiaomi Mi Max 3 and with my wife's Huawei Mate 8. The problem is therefore with this phone, not the earbuds. Has anyone else had a similar problem?
Click to expand...
Click to collapse
I'm not experiencing this issue. Music/calls/youtube all play fine over bluetooth. I have the China version.
My Mate 20 X (China version, EMUI 9.0.0.137) are intermittent playing music through my bluetooth speaker, even the phone and speaker are next to each other. The speaker is fine playing music with my other Galaxy S8. The songs are stored in my phone, so the internet speed is not a concern.
Hey,
I think this very much depends on the pair of headphones. I have the Chinese Mate 20 X, and I own 2 pairs of BT headphones.
My skullcandy crushers work fine. Crisp, loud, in sync. No problems.
My Jaybird Run earbuds will only work for 1 or maybe 2 songs on spotify before losing connection or turning off. They are basically unusable. I'm not sure if it's the phone's fault or whether its more generally a bluetooth 5.0 problem?
I've tested my Jaybird Run earbuds on my old phone and I have no problem.
There are so many factors, its hard to say what's causing this and whether its the fault of the phone, bluetooth 5, or the headphones.
Same with p20pro ( same bt buds) to the point i just go to bt and disconnect and reconnect everytime beforeci start listening .
I m pretty sure its only happening with thid headset since i had a cheap bt headset before and it was fine .
q8_devil said:
Same with p20pro ( same bt buds) to the point i just go to bt and disconnect and reconnect everytime beforeci start listening .
I m pretty sure its only happening with thid headset since i had a cheap bt headset before and it was fine .
Click to expand...
Click to collapse
Which buds are you using?
The P20 Pro is using Bluetooth 4.2
So I've done a bit more testing and have now paired my Jabra Active Elite 65t 5.0 Bluetooth earbuds with several other phones, running Android operating systems 7, 8, and 9. They pair and connect seamlessly on both calls and media. But on the Huawei Mate 20 x they connect immediately for calls, but they don't always connect for media playback. Like the chap above mentioned, this happens whether I am streaming music to the earbuds or playing music downloaded to my phone, so it is not a wifi issue. If I can't hear music going to my earbuds when the phone's settings say that I'm connected to them, I have to do one of two things. The first is to toggle Bluetooth off and then back on - in which case they music plays and will continue to do so until I've powered down and reconnected the earbuds. The second way to hear the music is to go into settings/developer options and change the default AAC Bluetooth codec to SBC, in which case I instantly hear music. I can then immediately switch back to the AAC codec (which my earbuds work with) and the music continues to play. There is no way, however, to change the 'default' codec to SBC, as each time you exit developer options it reverts to AAC. Perhaps Huawei could fix this in a subsequent firmware update and that may solve the problem. I'm receiving two more Huawei Mate 20 x phones this afternoon and I'll test it with them as well to see if the problem is isolated to the one phone or if it is a problem with all the Mate 20 x phones.
frcraig said:
So I've done a bit more testing and have now paired my Jabra Active Elite 65t 5.0 Bluetooth earbuds with several other phones, running Android operating systems 7, 8, and 9. They pair and connect seamlessly on both calls and media. But on the Huawei Mate 20 x they connect immediately for calls, but they don't always connect for media playback. Like the chap above mentioned, this happens whether I am streaming music to the earbuds or playing music downloaded to my phone, so it is not a wifi issue. If I can't hear music going to my earbuds when the phone's settings say that I'm connected to them, I have to do one of two things. The first is to toggle Bluetooth off and then back on - in which case they music plays and will continue to do so until I've powered down and reconnected the earbuds. The second way to hear the music is to go into settings/developer options and change the default AAC Bluetooth codec to SBC, in which case I instantly hear music. I can then immediately switch back to the AAC codec (which my earbuds work with) and the music continues to play. There is no way, however, to change the 'default' codec to SBC, as each time you exit developer options it reverts to AAC. Perhaps Huawei could fix this in a subsequent firmware update and that may solve the problem. I'm receiving two more Huawei Mate 20 x phones this afternoon and I'll test it with them as well to see if the problem is isolated to the one phone or if it is a problem with all the Mate 20 x phones.
Click to expand...
Click to collapse
Your earbuds are using Bluetooth 5.0? That defeats my bluetooth theory.
I really hope Huawei fixes this with an update because it would be nice to use my earbuds with my main phone.
I'm having some bluetooth speak issues - BOSE speakers. However, I don't current;y have the time to find out what or why - Pairs but just doesn't seem to connect properly. I might try to investigate in December
frcraig said:
So I've done a bit more testing and have now paired my Jabra Active Elite 65t 5.0 Bluetooth earbuds with several other phones, running Android operating systems 7, 8, and 9. They pair and connect seamlessly on both calls and media. But on the Huawei Mate 20 x they connect immediately for calls, but they don't always connect for media playback. Like the chap above mentioned, this happens whether I am streaming music to the earbuds or playing music downloaded to my phone, so it is not a wifi issue. If I can't hear music going to my earbuds when the phone's settings say that I'm connected to them, I have to do one of two things. The first is to toggle Bluetooth off and then back on - in which case they music plays and will continue to do so until I've powered down and reconnected the earbuds. The second way to hear the music is to go into settings/developer options and change the default AAC Bluetooth codec to SBC, in which case I instantly hear music. I can then immediately switch back to the AAC codec (which my earbuds work with) and the music continues to play. There is no way, however, to change the 'default' codec to SBC, as each time you exit developer options it reverts to AAC. Perhaps Huawei could fix this in a subsequent firmware update and that may solve the problem. I'm receiving two more Huawei Mate 20 x phones this afternoon and I'll test it with them as well to see if the problem is isolated to the one phone or if it is a problem with all the Mate 20 x phones.
Click to expand...
Click to collapse
I have the same headphone and wanted to buy mate 20 X. Please let us know. Just curious, do you have AL00 or L29?
Inviato dal mio ONEPLUS A6013 utilizzando Tapatalk
Aratheba said:
I have the same headphone and wanted to buy mate 20 X. Please let us know. Just curious, do you have AL00 or L29?
Inviato dal mio ONEPLUS A6013 utilizzando Tapatalk
Click to expand...
Click to collapse
I have the L29
L29
Huawei mate 20x
How do active the jabra service background? I tried everything and could not solve the issue to connect to jabra apps to use my sound profile.
---------- Post added at 11:46 PM ---------- Previous post was at 11:43 PM ----------
Mckeal said:
How do active the jabra service background? I tried everything and could not solve the issue to connect to jabra apps to use my sound profile.
Click to expand...
Click to collapse
My model is L29
To set the Jabra Service to run in the background (or any app for that matter) go to Settings / Battery / App launch, scroll down to Jabra Service and de-select "manage automatically". That will force it to run in the background all the time. It only uses a tiny amount of memory. You will know when you've done it correctly when you put your Jabra's in your ears (which turns them on and autoconnects them) and you see the little "Jabra Service" icon displayed on the top left hand side of the phone.
The L29 I ordered for my wife's Christmas present arrived today and the Bluetooth media connection problem occurs on it just like it does on my L29. I've tried the Jabra's on five or six other phones now and the problem playing media audio only occurs on the Mate 20 x. Must be a firmware glitch.
frcraig said:
To set the Jabra Service to run in the background (or any app for that matter) go to Settings / Battery / App launch, scroll down to Jabra Service and de-select "manage automatically". That will force it to run in the background all the time. It only uses a tiny amount of memory. You will know when you've done it correctly when you put your Jabra's in your ears (which turns them on and autoconnects them) and you see the little "Jabra Service" icon displayed on the top left hand side of the phone.
Click to expand...
Click to collapse
Thank you for the detail step by step. Finally manage it. Now I can set back my profile preferences on hear through.
Mckeal said:
Thank you for the detail step by step. Finally manage it. Now I can set back my profile preferences on hear through.
Click to expand...
Click to collapse
Don't you have the same issue with jabra and mate 20 X? Do you have another jabra model than elite active 65t?
Inviato dal mio iPad utilizzando Tapatalk Pro
Aratheba said:
Don't you have the same issue with jabra and mate 20 X? Do you have another jabra model than elite active 65t?
Inviato dal mio iPad utilizzando Tapatalk Pro
Click to expand...
Click to collapse
I do face the hissing and stuttering during play every time when I am near any electronic stores. This issue has been following me from my previous IPhone 8 Plus before getting this Huawei mate 20x.
After pairing up with huawei mate 20x, I still have similar issues like the description above. But it serves me well when I go for my run and gym. I still use wired earpiece while commute to avoid suspicious look talking to myself. Jabra elite active 65t, is my sports companion only.
Mckeal said:
I do face the hissing and stuttering during play every time when I am near any electronic stores. This issue has been following me from my previous IPhone 8 Plus before getting this Huawei mate 20x.
After pairing up with huawei mate 20x, I still have similar issues like the description above. But it serves me well when I go for my run and gym. I still use wired earpiece while commute to avoid suspicious look talking to myself. Jabra elite active 65t, is my sports companion only.
Click to expand...
Click to collapse
Thanks. I've just bought thenm and I'm facing stuttering and interruption while watching prime video while in the subway. I previously had zolo liberty and had zero issues while in the subway. To be fair I always have two devices connected to the Jabra. I'm wondering whether that's the problem...but reading your answer I guess they don't seem to have a rock solid connection anyway. [emoji36]
Inviato dal mio iPhone utilizzando Tapatalk Pro
Aratheba said:
Thanks. I've just bought thenm and I'm facing stuttering and interruption while watching prime video while in the subway. I previously had zolo liberty and had zero issues while in the subway. To be fair I always have two devices connected to the Jabra. I'm wondering whether that's the problem...but reading your answer I guess they don't seem to have a rock solid connection anyway. [emoji36]
Inviato dal mio iPhone utilizzando Tapatalk Pro
Click to expand...
Click to collapse
I agree with that remark that you stated. Therefore, I always used a wired even though I have jabra elite active 65t in my gym while commuting.

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