Hi everybody,
the switch from my TyTN II to the Rhodium was far from painless so far. I use the T-Mobile German version with the 6.5 upgrade. Running on 6.1, the Rhodium was far from stable and I was fearing I'd break my back cover from having to remove it so often for a reset. But even the update to 6.5 didn't remove the following error:
After Syncing I find in my calendar (mainly on the current day) one or more rows of identical, empty appointments that cannot be deleted, or rather, that seem to show up again and again when deleted.
The trial version of "Duplicates Remover" then shows literally hundreds of identical appointments.
Does anybody know a fix for this, or a hint where the bug could originate?
I have mixed experiences with Active Sync as I'm synchronizing with two PCs, so appointments and contacts have been deleted/are cropping up again long after deletion. I wish it was as effortless as HotSync on my Palm used to be ...
I'm sorry if this question has been asked and answered before, but forum search didn't come up with anything useful (maybe I've used the wrong search terms).
Thanks, Robert
*bump*
anybody have the same issue? hundreds of empty appointments on the day I start sync? I talked to T-Mo support and they didn't know the problem.
Robert
I've noticed the same issue recently with my HTC diamond 2 after upgrading to Outlook 2007 SP2 on a Windows XP laptop with ActiveSync 4.5.0 (Build 5096). The problem did not exist previously when running Outlook 2003 and syncing the same laptop and device.
Also have the device syncing with a Vista laptop also running the Outlook 2007 SP2 without issue. The difference is that vista uses the mobile device centre software instead of ActiveSync. I've searched the internet for a patch or update to ActiveSync for Windows XP but it seems I'm running the most update version.
I have the same problem with windows live, outlook, plaxo, and messenger, the problem is messenger really doesn't like you messing with the contacts and pictures attached to messenger just aren't really supported and are more or less user defined by the contact... so you get multiples... then syncing can create a info loop... still working on the problem but as for the calender what I found is to go and remove the repeating occurance... bet this is where the problem lies I have loads of them! I ended up deleting the folder and starting over! I created a dummy folder set it as my default and then deleted the corrupted one... I have found no program that changes all repeating events to one time events...
<fingers crossed>
At the moment I seem to be rid of most of the duplicates. In the end I had to do another hard reset on the mobile device, clear the duplicates from Outlook (2003), then sync. I have not, as I had before, synced the HTC with a second PC.
</fingers crossed>
Active Sync is really an embararssing piece of software ...
Robert
I have a similar issue. Got a Diamond 2, at home I run Win7 with Mobile Center but at work I have XP SP2 with AS. I get tons of blank appointments being created. If I disable calendar syncing, I get hundreds of blank contacts instead!!!
I use no messenger and whatnot - anyone has found a solution?
For me it was a problem of duplicate appointments and contacts.
I no longer synch using the wmdc now. Instead I just use the Microsoft My Phone service.
Notwithstanding, it would be great if microsoft could sort out the messy wmdc...
Yes, but the problem is that I deleted all my appointments and I've no duplicate contacts,a nd the problem persists... so it can't be that.
Also, no use for me using MyPhone as I don't use AS purely for backing up my device but also to sync it (surprise!) with my job calendar etc...
Duplicates...
I've had all these issues and my only work-a-round has been to make a backup .pst copy of my contacts/calendar at work (XPSP2-Outllook 2003), making sure that when sync is done, I delate the lot, and re-import them from the backup. This seems to solve the problem. Also recurring appointments can sometimes stuff up as they are interprited as 18hrs and not just 12hrs, which in turn can cause conflicts.
From what I can see it is an active sync issue that I have not come accross with Vista/7 & Outlook 2007+. With the different ways that these applications handle appointments/calanders I'm not surprised as to the corruption/dupplication of the data.
Another alternative option is to use PIM Banckup/SPB or other, let AS do it's thing, then over-right the phone with the backup copy, and let it re-sync the corrections.
I've triedto find something on MS helpdesk and leaderboards, but so far no success.
Hi everybody.
Did anybody get a solution (definitive, easy, fast) for this issue?
My sync was running nice and without problems for a long time. The same smartphone syncing with a couple notebooks... but I also starting get this same problem some weeks ago.
I've been hardly looking for how to fix it but I didn't find a solution so far.
Tks2all.
Over 3000 empty contacts in Outlook 2007 under Win 7
I have a similar problem, and haven't yet found any specific solutiion. I add contacts and calendar items to both my home installation (Outlook 2003 under WinXP x64) and my work installation (Outlook 2007 under Windows 7). I was able originally to sync my Samsung OmniaPro B7330 successfully with both systems (using ActiveSync 4.5 and Windows 7 Sync Center, respectively). The problems started when I tried to resync with my work system after adding a couple of thousand contacts to the Samsung which were on my home system. When I tried to resync there were no error messages, but I had to interrupt and resume once, because it took so long. Now I have over 3000 empty contacts on the work (Windows 7) system. The contacts still look correct on the Samsung and on the home (XP) system.
How can I get these contacts correctly on the work system?
Iam afraid to delete the empty ones for fear that the next sync will wipe the corresponding contacts with information from the smartphone.
The calendar entries seem to be working OK.
Any ideas or pointers to other possible sources of info on this problem?
P.S. If I observe the Outlook 2007 Contacts page while the contacts are synchronizing, it looks like there are 2 phases:
During the first phase, I can see the desired contacts being added to Outlook, one by one.
At the end of that phase, they somehow all disappear.
Windows Sync Center eventually says that the sync was "completed", without showing any error messages. Is there some way to get Winows Mobile Device Center to produce a logfile, so I can get a better idea of what is going on?
P.P.S. The last sync seems to have finally gotten the new contacts to appear in Outlook 2007. However, I still have over 3000 empty contacts. Can I safely delete them?
P.P.P.S. I went ahead and deleted them. I now have somewhat less than 3,000 contacts, with information that looks reasonable. Looking at my "Deleted Items" folder in Outlook, I see a bit over 12,000 contacts?!
Why this? In addition to the 3,000+ empty contacts I just deleted, there are 3 copies of each contact with information! The Outlook "Sync issues" folder conatins a string of messages distributed over the last week, about half of which mention "Conflict Resolution". I am now concerned that Outlook or WMDC may have done violence to some of the data in my contacts in the attempt tpo "auto-resolve" conflicts.
I have this problem if I sync via ActiveSync at work and Device Center at home.
I've learned the hard way that those two just don't play nice together. I keep praying that one day they'll kiss and make up...
Debbie
I also have this problem syncing my HD2 with 2 PCs, one with Outlook 2007 and the other Outlook 2010.
All ran fine for a while syncing from my Work PC to HD2, and from HD2 to my Home PC. Out of the blue it failed to sync properly with my Work PC and 2,000 half-hour blank appointments were created at the current time and day. To make matters worse, most birthdays disappeared in 2011 and lots of entries were duplicated.
I spent a whole morning deleting the 2,000 blank entries and hundreds of duplicate appointments. Listing the annual events I found most were set to repeat every 12 years which explained why birthdays had disappeared! I've corrected this and things seem fine now with my Work PC, but I'm wary about syncing with my Home PC in case all goes wrong again!
Any solutions?
My friend has same problem with his HD2 (Win7, Outlook 2007, 2010).
With sync the Outlook make half hours appointments in the current day. Interesting: when I disconnect the phone, the empty appointments are dont cancelling.
Same problem here (around 150 of half-hour appointments in one day).
I am using HTC Diamond since 2008, the problem started in July 2011 when syncing with work computer.
I have no idea how to fix it.
I can only offer some information on what's going on.
When syncing, the first thing that happens is empty appointments are all created on today. These are then populated, setting the date, time, subject etc. So it sounds like your sync only gets up to creating the empty appointments and doesn't finish setting the information.
Sorry I can't be more help - unless the process is not allowing to be completed.
Can someone help me here please?
I have Exchange set up on my Desire. Occasionally, the last day or so's emails will not show on the phone under the inbox. They are there on the PC which is also on exchange but not the phone!
If I move the lost emails using the pc to a subfolder then back to the inbox and then resync the phone, the emails reappear on the phone's email app!
Any clues about what is going on here?
Ed
p.s. I use 4smartphone's exchange service
Are you sure none of the clients are removing the mail from the server after reading?
We have been having this problem in our office as well, without the use of phones. Some computers see all emails and others tend to make a selection. Really really annoying.
Couldn't figure it out.
I was getting this the first few days that I had the phone, in desperation I deleted the account each time and added it again. I think I did this three times in all, but I've not had it happen for sometime now. It's my own Exchange server running Exchange 2007 - I couldn't find anything in the logs to indicate a problem, and as it's not happened since I not bothered to look any further.
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Exchange 2010 Calendar
daesimps said:
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Click to expand...
Click to collapse
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
What makes it really weird is that touchdown running on the phone doesnt bugger it up! I may email HTC just to get really annoyed and fobbed off by them....
rveupen said:
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
Click to expand...
Click to collapse
Yep - the Calendar syncs.
Unfortunately the Desire doesn't support stuff like setting appointments to free/busy/out of office and if you create a repeated appointment on the phone you can't set an end date.
These are issues with the phone as a whole though, not just Exchange 2010.
skip to the end for the solution!
Our IS department helpfully upgraded our exchange server overnight to exchange 2010.
After putting in the new details we hit a problem - the calender refused to sync and just came back with the unhelpful "an error has occurred"
We did a bit of googling and realised that quite a few other people were having the same problem with 2010. Most had placed the fault with HTC or Android - we were able to do a bit of digging and certainly with our problems we found a solution.
We tried to sync with another account on our phones (2 different Desires one orange branded one "normal") another test account synced fine - no errors. So that narrowed the fault down to our specific exchange accounts. A bit more googling suggested that possibly corrupted entry's in the calender were causing the sync to fail - or open ended repeating appointments (such as birthdays)
Our IS department found 1 corrupted entry in my colleagues account (a meeting that appeared to be set for some time 3072 ....) I deleted all of my repeating birthdays (they were all in my Google cal anyway). Once this was done both accounts started to sync with no problems.
So the short version - if you cant sync with exchange 2010 on your HTC Desire - find and remove those corrupted entry's and/or delete/edit open ended repeating appointments.
Hopefully this will be useful to someone who will be able to avoid the same couple of hours of panic that we had this morning!
Argh. I cannot tell my users to delete all their open-ended recurring appointments when we migrate to Exchange 2010 later this year...
We also had this problem with exchange 2010 and a number of Desire's and have resolved it by following the advise on/showthread.php?p=6305877#post6305877"]http://forum.xda-developers.com/showthread.php?p=6305877#post6305877[/URL]
When we selected all appointments, assigned a category, then selectd all appointments again and removed the category. waited 10 minutes to ensure Outlook cache and Exchange has synced.
After this the phones worked fine.
Rob Pomeroy said:
Argh. I cannot tell my users to delete all their open-ended recurring appointments when we migrate to Exchange 2010 later this year...
Click to expand...
Click to collapse
the open ended thing maybe not the solution - it may be that one of the recurring appointments was corrupted - could have just been coincidence
the category solution sounds much better !!
alternative for low number of users of exchange
sync emails and contacts normally, download htc sync to computer for calendar. Not Ideal but it works from exchange to the phone but not from the phone to exchange
I want to bump up this thread, as a form of thanks to TS, because after hours of troubleshooting (on why my calendar doesn't get sync), and numerous factory reset, I found out that it's indeed some corrupted entry in the calendar that causes the calendar not being able to sync!
Thanks ever so much!
This solution worked for me on a HTC Wildfire with Android 2.2
As advised, I went into my Desktop Outlook calender, and either deleted or "Saved & Closed" all recurring appointments. Used the month view for this. Works like a charm now! Thank you once again
i never had problem syncing with exchange 2010
Guys,
I had the same issue where the calendar wasn't syncing. The fix that I found was that I had some recurring appointments in outlook with no end date. I put an end date on these in outlook, let it sync back to the server and then the calendar synced first time.
Hi,
I am having an issue that I cannot fix. It has to do with recurring appointments, anniversaries and birthdays, and the way that they sync with my Outlook 2007 calendar. I’m a Vista user. When these appointments sync with Outlook, they change to a start time of 4:00AM, and change to a period spread over two days. Some of the birthdays and anniversaries are dropped, and some change to a reoccur interval of every 12 years. Some disappear completely from the PDA.
I would appreciate any help or advice on this.
Thanks,
Dave
I guess I should start off with the fact that this is my first android phone. I am syncing my calendar via active sync with our exchange 2007 SP3. I am in EST time zone with DST enabled.
I have several long standing recurring meetings that constantly show as an hour early on my nexus. These meetings show as the correct time on outlook and even my iPad, which also uses active sync. All other meeting show as the correct time on my Nexus. I suspect the problem has something to do with daylight savings, but is only happening on my Nexus. I searched around found several people complain about similar problems over the past couple years on other android phones, but I have not found a solution.
If i go into the meeting on outlook and re-accept the meeting it will create a copy of the meeting in the correct time slot, but leave the old one there. If i then delete the old one, it will remove me from the meeting and the organizer will get a decline notice.
Does anyone have the same problem, or more importantly know how to fix this?